Manager, Customer Success, UK

London, GB

Posted on Jan 28, 2026

Full TimeMid LevelHybridCustomer Success

Job Description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

We are seeking a driven candidate to join our Customer Success organization as a Manager of our International CS Team. In this role, you will manage and support a team of individual contributors as they expand their books of business and refine their CS skills. You will work directly with your team on a daily basis to be strategic thought partners for their clients to deliver against their email & SMS marketing goals.

Your responsibilities will include leading a team accountable for three primary functions: (1) building and executing a world-class strategic customer success program; (2) utilizing an exceptional proactive CSM motion to drive revenue and retention attainment and portfolio growth, NDR; and (3) collaborating with Sales, Product, and Professional Service Teams to ensure an exceptional customer journey.

About Attentive

Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

To...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Customer Success

Posted

on Jan 28, 2026

About

Job Link

jobs.lever.co

Financials

Type

private

Annual Revenue

$500M-$1B

Market Cap

Amount Raised

$863MM+

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