Travel Counselor

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? Functional Description - • The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and ticket the booking • Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets. • Candidate will be required to action PNRs and ensure SLA adherence • Should have excellent understanding of travel business to ensure smooth day to day operations • Candidate should be result oriented and should be able to resolve queries from market • Should be a self-starter & quick learner with ability to multi-task • The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of • Should be able to maintain excellent quality along with high productivity Qualification – • Graduate With 2-3 Years of experience in travel industry.

Degree/Diploma in Travel - Air Fares & Ticketing Responsibilities - • The incumbent shall ensure compliance with SLA and other internal guidelines, policies related to the business area he/she will be part of. • Should be able to maintain excellent quality along with high productivity. • The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork • Should have an eye for detail with high focus on quality and controls • Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...