Senior Manager, Strategy & Transformation (Third-Party Management)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Senior Manager will define and stand-up Marketing’s third-party management strategy, architect the operating model, and implement governance structures that enable effective oversight across 150+ engagements. Marketing’s third-party ecosystem is large, complex, and critical to how we operate—but it lacks a unified strategy.

You will define that foundation. This is an opportunity to build a critical capability from the ground up within Global Commercial Services Marketing. We are seeking a strategic leader who can create clarity from ambiguity, define a scalable operating model, and bring it to life through disciplined execution. This role about stepping into a fragmented environment and determining what should exist, why it matters, and how to build it in a way that scales.

Come build the strategy, define the system, and then make it real. Reporting to the Director of Risk Performance and Third-Party Management, this role includes one direct report and operates within a highly matrixed environment.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...