Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? Drive the governance and support of the Sales and AD Performance data globally by collaborating closely with product owners and technologies organization to expand the overall operating governance model. This includes incorporating existing, and the creation of, rules, processes, and procedures to strengthen the quality of input/output.

Set and maintain cadence of deliverables from intake through support, ensuring when issues arise, they are communicated, documented and then controls are put into place to mitigate against future risk and ensure the platform is continually functioning at the optimum level. This role will also lead the support team to implement new self-serve capabilities, define, and implement metrics to be utilized in the governance structure, and work to close cases within established SLA.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...