Senior Analyst - Product Engagement Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses of all sizes, with Small Business representing our largest customer segment and a continued area of strategic investment. Within GCS, the Small Business Marketing Team drives acquisition and customer engagement across Charge Cards, Proprietary Lending, Co-Brand Cards, and Small Business Banking products.

The Senior Analyst, Product Engagement Marketing will play a critical role in elevating the Premium Small Business Card Member experience. This individual will lead end-to-end digital engagement strategy and execution across Email, Direct Mail, Amex.com, and the Amex App — ensuring our premium products are not only understood but experienced as essential to how our customers run and grow their businesses.

Within the Product Engagement team, this role blends strategic and critical thinking with executional excellence. By leveraging data, customer insights, and a robust Test & Learn agenda, the Senior Analyst will deepen benefit engagement, reinforce the premium value proposition, and strengthen long-term loyalty to American Express.

This role is instrumental in making Membership feel indispensable — bringing the full breadth of benefits, services, and experiences to life through personalized, cohesive journeys. The ideal candidate is a digitally savvy marketer energized by cross-enterprise collaboration and comfortable operating in a complex, matrixed organization.

This role partners closely with Product Management, Travel & Lifestyle Services (TLS), Legal, Compliance, Marketing Operations, Analytics, and agency teams to deliver integrated campaigns and support go-to-market launches with precision and impact. This is a highly visible role with the opportunity to shape how premium value is communicated, experienced, and reinforced across our most important customer touchpoints.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...