Product Director - Digital Wallets, Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible key capabilities driving our global digital wallets products, including core platform features, customer facing assets, servicing and data. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.

How will you make an impact in this role? Working together with your team and Labs partners, you will lead: * Product and Platform Strategy Development: Shape a comprehensive strategy for the evolution of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and aligned with broader company goals. * Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing platform capabilities, features, and enhancements to optimize user engagement, repeat usage, and best-in-class customer experience. * Cross-functional Collaboration: Collaborate closely with product counterparts, engineering, risk, and other internal stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility, scalability, and user-experience standards. * Platform Alignment & Integration: Coordinate across internal capability owners, shared services, and platform teams to ensure new solutions are cohesive, interoperable, and contribute to a unified enterprise ecosystem. * User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth. * Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product and platform performance to identify optimization and continuous improvement opportunities. * Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture.

Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...