Pipeline - Director, Resy Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

We are actively hiring several Director-level Product leaders across our organization. As part of this pipeline requisition, candidates may be considered for multiple opportunities aligned to their experience, strengths, and the needs of the business. Open Roles: * Director of Product, Applied AI & Consumer Experience: This leader will own and elevate the Resy native consumer experience across iOS, Android, and Resy.com.

You will define and deliver AI-driven product experiences that meaningfully enhance discovery, personalization, and engagement. This role requires a sharp, hands-on product leader who sets a high bar for consumer product excellence and raises the performance of the team around them. * Director of Product, Integrations: This leader will own the strategy and execution of Resy’s integrations ecosystem, enabling seamless connectivity between our platform and partners across the restaurant technology landscape.

You will lead a team while remaining deeply engaged in product and technical decisions, including APIs, developer experience, and system architecture. This role requires a highly technical product leader who combines strong people leadership with deep product craft and the ability to partner closely with engineering on complex systems. * Principal Product Manager, Agentic Experiences: This is a 0 to 1 leadership role for a senior IC who thrives in ambiguity, moves with conviction, and brings rare clarity to spaces where the rules haven't been written yet.

You will set vision, drive execution, and continuously adapt as capabilities, user behaviors, and platform dynamics evolve in real time. You will operate with high autonomy, influence senior leadership, and help define a new paradigm for how Resy shows up in the world.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...