Manager-Product Management - GenAI and Agentic Capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together Amex Digital Labs is responsible for catalysing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasise creativity, customer centricity, and innovation.

Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends. We are seeking an experienced product manager with strong technical acumen to lead the development of cutting-edge AI-powered customer experiences that leverage advances in generative and agentic AI technology.

This role will be responsible for delivering the product strategy and end-to-end customer experience for AI-driven interactions. This role will translate customer needs, business priorities, and emerging AI capabilities into products that are valuable, safe, and scalable in a regulated environment. You will work closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams to deliver high impact, scalable AI solutions that enhance the customer experience.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...