Manager – Fraud Risk Servicing and Strategy – Agentic Commerce

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters.

Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters. The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive innovation in fraud servicing and risk strategy.

This exciting and critical position will be responsible for evaluating victim fraud risk and designing mitigation strategies for agentic commerce use cases.

The Role

works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...