Law Clerk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? The Global Litigation & Investigations Team at American Express is seeking a Law Clerk- Quality to support the Center for Card Member and Merchant Litigation Team. Under the general supervision of Counsel, the responsibilities of the Law Clerk-Quality include, but are not limited to, the following: Minimum Qualifications * 2-3 years working in a law firm or other regulatory processes supporting a quality control process. * Strong knowledge and understanding of legal terminology and critical thinking skills. * Experience specifically understanding claims, lawsuits, and arbitrations. * Strong computer skills with proficiency in MS Office Suite (e.g., Outlook, Excel, Word, PowerPoint, Co-Pilot, etc). * Able to work independently and as a team player. * Strong written and oral communication skills, and ability to communicate quickly, clearly, and effectively with team members. * Meticulous attention to detail. * Able to quickly train on, navigate, and extract information from a variety of databases and information platforms. * Highly organized and able to work productively in a fast-paced environment with shifting priorities. * Excellent organization and time management skills. * Ability to perform comprehensive detail-oriented review of incoming correspondences, claims, and supporting documentation to ensure factual accuracy, legal sufficiency, and alignment with internal processes and policies. * Demonstrate sound judgment and proactively escalate issues requiring further legal review or discussion to mitigate legal risk.

Preferred Qualifications

* Enforcing quality standards and refining quality control processes for incoming documents served upon the company. * Supporting business self-testing and other required quality control programs to ensure colleague work product meets business standards. * Providing guidance and support to colleagues to assure adherence to procedures. * Supporting the preparation and maintenance of monthly quality metrics for colleagues. * Maintaining current knowledge of privacy laws and other regulatory requirements applicable to claims handling and litigation. * Conducting quality sampling of work performed for reviewing incoming claims, lawsuits, and arbitrations, in addition to opening case files electronically, and managing various Outlook inboxes. * Supporting quality control projects or training initiatives as required.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...