Director - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The U.S. Consumer Services Business Unit is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels.

The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Data Office is responsible for advancing data governance and data risk management practices across U.S. Consumer Services. This team operates in a highly collaborative global model, partnering closely with Technology, Product, Control Management, and Risk teams across the U.S. and India.

The Director, Data Risk Management will be responsible for driving end-to-end execution of data risk management practices, supporting U.S. Consumer business priorities through a strong India-based delivery model. This role will focus on proactive risk identification, control execution, issue management, and stewardship alignment, ensuring data risks are effectively managed and remediated in alignment with enterprise standards.

The Director, Data Risk Management will: - Execute and sustain the Enterprise Data Risk Management Policy across assigned U.S. Consumer business lines, ensuring effective adoption of governance and control standards in partnership with global and BU data leaders. - Support the development of and lead a high-performing team of data governance and risk professionals. - Support India site lead to foster collaboration, engagement, and mentorship across the broader governance and control community. - Support stewardship routines, including data quality issue management, metadata maintenance, and lineage transparency; reinforce adherence to data standards, definitions, and controls across data domains; and promote strong data ownership and accountability practices within business teams. - Lead proactive identification and assessment of data risks across business processes, products, and data domains. - Partner with Data Stewards and business owners to identify risks related to data quality, lineage, and critical data elements (CDEs). - Support the design and implementation of effective, testable data and process controls. - Conduct risk prioritization and thematic analysis to focus on highest-impact data risks. - Evaluate whether data controls are designed and operating effectively to mitigate risk. - Collaborate with cross-functional partners (Enterprise Data Office, Control Management, Second Line, Product and Process Owners) to align risk controls, analyze and prioritize data issues, support resolution of Operational Risk Events (OREs) and regulatory requirements, strengthen control frameworks, and close gaps. - Support control testing, monitoring, and ongoing performance evaluation. - Manage end-to-end data risk execution — identifying, assessing, and remediating data risks across products and processes; maintaining and testing controls; monitoring risk indicators; and escalating material issues through the Enterprise Risk Governance Framework. - Support governance forums, escalation paths, and oversight routines to strengthen accountability. - Drive continuous improvement and innovation by refining processes, tools, and local capabilities that enhance data quality, simplify governance adoption, and improve business efficiency; contribute insights to governance forums and the evolving Data Governance roadmap.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...