Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact on this role? It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The GMNS Product Capability Delivery team is at the heart of the proprietary transaction process.

We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. We are looking for a talented Associate with Product Owner aspirations to join the GMNS Product Capability Delivery team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.

The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast-paced role within the organization. You will work among high performing product, process, and engineering teams.

You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you? This Product Owner will: * Build, update, and improve policies and procedures of the Merchant Operational Data and Unified Services (MODUS) application. Craft and maintain a product backlog for MODUS and ensure user stories are aligned to underlying outcomes. * Develop the business case for new features.

Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies. * Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies. * Identify technical gaps and collaborates with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. * Facilitate the reports and presentations for product governance meetings and Senior leadership meetings * Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners * Support governance processes for GMNS Product Capability Delivery * Become a subject matter expert of the products in scope Minimum Qualifications Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies * 1+ years’ experience working with a scrum team a plus * Knowledge of merchant transaction processing capabilities a plus * Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, is desired * Ability to drive project deliverables to achieve business results * Demonstrated ability to work autonomously and in a team environment * Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities * Ability to solve problems in a structured manner * Recognize issues quickly and determine how to go about getting resolution * Ability to drive standardization in processes * Ability to manage Business and end user expectations in a challenging and ever-changing environment * Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream a plus. * Bachelor’s/Master’s degree in Information Technology, Computer Science, Engineering, Business Administration or relevant quantitative field or relevant work experience preferred.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping...