Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Role Overview
We’re looking for a Business Systems Analyst – Billing & Revenue Systems to join our Engineering organization and work closely with the Commerce Platform and Business Systems teams. You’ll focus on the systems and processes that power Aircall’s revenue flows—primarily Salesforce, CPQ, and our billing and integration stack (e.g. Celigo, Netsuite, ZAB (Zone Advance Billing) and related tools). This role is a more junior counterpart to our existing Business Systems Analyst in the team, with strong hands‑on execution and an appetite to grow into deeper ownership over time. You’ll partner daily with Finance, RevOps, Sales, Customer Success, and Engineering to troubleshoot issues, implement changes, and improve the quality and reliability of our commercial data and workflows.
