Airbnb, Inc., together with its subsidiaries, operates a platform that enables hosts to offer stays and experiences to guests worldwide. The company's marketplace model connects hosts and guests online or through mobile devices to book spaces and experiences. It primarily offers private rooms, primary homes, or vacation homes. The company was formerly known as AirBed & Breakfast, Inc. and changed its name to Airbnb, Inc. in November 2010. Airbnb, Inc. was founded in 2007 and is headquartered in San Francisco, California.

Product Manager Data Platform

Product Manager, Payments Risk Tooling

Staff Data Engineer, Reliability Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: As a Staff Service Designer, you’ll shape the end-to-end systems that support great stays, scalable hospitality, and business sustainability. You’ll work across disciplines, partnering with operations, product, engineering, design, business, and more, to orchestrate how Airbnb’s services are delivered and experienced by guests, Hosts, and internal teams alike. Service Designers bring systems thinking, front-line research, and facilitation to the work of aligning product capabilities, operational processes, and human interactions. We bring diverse business functions together to design journeys that unfold across time, teams, and channels. The difference you will make: The Staff Service Designer will focus on complex, cross-functional challenges where the customer experience is shaped by touchpoints that span multiple channels — digital, human, and environmental. You’ll lead service visioning, blueprinting, and journey orchestration, often in areas where business goals require operations, support, or in-person delivery to succeed. You’ll connect the frontstage and backstage, helping to ensure that what we design for users is not only engaging but also deliverable and sustainable in the real world. Your work will help bring coherence to how we show up across the entire service journey. This is an individual contributor (IC) role reporting to a Manager or Director of Design. A typical day:&nbsp; Lead service design efforts across major initiatives, from current-state mapping to future-state modeling, aligning stakeholders on where to intervene and how Collaborate with product managers, experience designers, operations experts, engineers, researchers, support, and policy to design coherent, multi-touchpoint experiences Design and facilitate workshops and other rituals to align stakeholders and develop a shared understanding of service challenges and opportunities Produce service blueprints, journey maps, process models, and frameworks that connect platform capabilities and offline experience delivery Build relationships with field and support teams to understand how services are actually delivered and where design can improve clarity, reliability, and quality Influence strategic decisions by identifying how roles, policies, and business processes affect the end-to-end experience. Drive alignment and clarity in ambiguous spaces by zooming out to the system and helping teams prioritize with shared intent Contribute to evolving the craft of service design at Airbnb through practice excellence, collaboration, and evangelism. Your expertise:&nbsp; 10+ years of experience in service design or systems-oriented experience design Deep fluency in service design methods, including journey mapping, blueprinting, experience prototyping, ecosystem modeling, facilitation, and storyboarding Experience designing and scaling services that rely on both digital tools and offline delivery, including operational teams, physical spaces, and human interactions Expert-level collaboration skills and ability to build shared understanding across business functions with diverse goals and vocabulary Proven ability to define service models and capability requirements that span product, operations, and business teams Confident leading through ambiguity and working at varying levels of abstraction, from high-level service strategy to front-line delivery mechanics Excellent visual, verbal, and written communication skills; compelling storytelling and stakeholder engagement Experience with 0→1 service launches, or leading major service transformation efforts spanning multiple business functions Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Staff Service Designer

Senior Staff Data Scientist - Inference, Marketing Technology

Senior Software Engineer, Identity Infrastructure

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day:&nbsp; Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals&nbsp; Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market&nbsp; Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels Hold regular optimization calls and business reviews with your partners Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners&nbsp; Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. Fluency in English required, however, special consideration will be given to those bilingual in Mandarin or Cantonese&nbsp; 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Based in either British Columbia or Alberta, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: This position is Canada - Remote Eligible. Due to the nature of this position, the successful applicant will need to be based in British Columbia or Alberta, Canada to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is a backfill for an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$91,000&mdash;$107,000 CAD

Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Ireland. The Difference You will Make: The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; A Typical Day:&nbsp; Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling. Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the team manager, regional, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Expertise: Your background &amp; experience 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle, ideally managing other managers Demonstrable experience in driving improved performance of teams as a manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your skills &amp; expertise Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Ireland Annual Pay Range€96.000&mdash;€120.000 EUR

Regional Operations Manager, Premium Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Payments AI/ML Foundation team builds the shared platforms, services, and guardrails that enable product and data teams across Airbnb Payments&nbsp; to deliver trustworthy, efficient, and scalable AI capabilities. We provide the infrastructure for training, evaluation, inference, and operations - covering model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics - so teams in Payments can move quickly in AI innovation with confidence. The Difference You Will Make: As a Senior Software Engineer on Payments AI/ML Foundation, you will design and own core platform components that power AI across Airbnb Payments. You will partner with product, infra, data science, and operations to translate ambiguous requirements into robust systems with clear SLAs; build tooling and automation that makes AI development safer and faster; and raise the bar on reliability, performance, and governance for models and agents in production. A Typical Day: Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems. Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for AI/ML models, drive engineering decisions, and quantify impact. Hands-on productionize and operate AI/ML solution and pipelines at scale, including both batch and real-time use cases. Lead, mentor, challenge and grow enthusiastic, collaborative AI/ML culture within the organization Your Expertise: BE/B.tech, preferably in CS, or equivalent qualification. 7+ years of industry experience in backend/platform engineering (or equivalent), including ownership of production systems. Strong programming skills in Python, plus solid data engineering foundations. Good to have experience with AI frameworks (Langraph, Strand etc), orchestration (Airflow/Kubeflow), and streaming/processing (Kafka/Spark/Ray). Proven track record building observability for AI systems (metrics/logging/traces), with automated alerting, dashboards, and SLO management. Experience designing model governance and safety guardrails (prompt/version control, red-teaming, policy checks, approvals). Demonstrated ability to drive performance/cost optimizations (profiling, batching, caching, quantization, autoscaling) in high-traffic environments. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Practical familiarity with vector search/embedding pipelines (indexing strategies, consistency, reindexing, retention). Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Software Engineer -Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Highlights Ability to speak English and Japanese is a required No relocation and visa support &nbsp; The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform. A Typical Day:&nbsp; Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.&nbsp; Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support Use data to identify strategic opportunities and drive sales growth Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts&nbsp; and Field Operations teams to align partner initiatives Educate clients on product updates and share partner feedback with internal stakeholders Implement and oversee effective troubleshooting processes, escalating as neededIdentify patterns in data and feedback to improve services and products Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team Contribute to the development of technical communication materials such as policies, procedures, and presentations. Your Expertise: 10+ years of experience in a Connectivity or Technical Partner Manager role 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships Strong understanding of hospitality/travel software Proficiency in SQL, Sumo Logic, and Excel Solid technical troubleshooting skills Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills.&nbsp; Effective time management and ability to prioritize in a fast-paced environment Strong quantitative skills with a proven ability to leverage data in decision-making Adaptability to shifting priorities, projects, and deadlines Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus Ability to speak Japanese is a required

Senior Connectivity Partner Manager, Hotels, APAC (Japan based)

Senior Connectivity Partner Manager, Hotels, APAC (Singapore based)

Product Manager

Software Engineer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking &amp; Listing issues, Safety &amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You will Make: We are looking for a&nbsp; Sr. BizOps Lead to be part of our global CS Business Operations team. This role will be critical for overseeing the operational efficiency and effectiveness of the contact center operations contributing to the success of the organization’s operations as a whole. This lead will be responsible for strategic operations oversight of day-to-day operations, operational process improvement initiatives, operational budget management, and the implementation of best practices to drive operational excellence, improve operational efficiency, scalability and customer experience.&nbsp; A Typical Day:&nbsp; Operational Performance Management:&nbsp; Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets (i.e. service levels, efficiency, customer satisfaction, cost etc.) Develop and drive the business performance management system across the CS organization. Own the recurring business review framework and operational management system on a recurring basis - WBR, QBR, etc. with the intent to drive standardization and operational excellence across the organization Build and foster a robust, transparent and cooperative synergy across departments by aligning contact center goals and initiatives with broader organizational objectives. Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans based on data-driven analysis to optimize business performance. Be the business thought leader on how to measure the business in new ways in partnership with analytics.&nbsp; Partner with CS analytics to design the right operational dashboards to monitor the various planning and operations teams. Use data backed insights and recommendations to improve the quality&nbsp; of the operations at the same time as achieving the cost targets. &nbsp; Operational Business Planning: Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget. Be able to make tradeoffs and understand the drivers of CS economics across both Airbnb and the partner models.&nbsp;&nbsp; Drive the annual business planning process and work with finance to build the operating budget.&nbsp; Build the process for driving the overall Operational Efficiencies targets and work with the cross-functional CS and finance teams to properly track the adherence to the efficiencies budget. Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization and serve as a strategic thought leader for all business cases ROI needs related to the annual planning process. &nbsp; Business Expense Management&nbsp; Own budget and spend policy operations, developing strategies for spend allocation and operationalizing the achievement of targets set by Finance. Own all invoice management and fiscal adherence to commercial contracts. Collaborate with cross-functional teams to streamline invoicing procedures and optimize financial operations. Develop comprehensive business cases for proposed initiatives, conducting sensitivity analysis to assess potential risks and rewards. Work closely with the Customer Support Analytics (CSA) team to gather and analyze data required for business cases, ensuring data-driven decision-making. &nbsp; Strategic Business Optimization and Operational Excellence:&nbsp; Design the labor framework for deciding the global CS&nbsp; labor footprint across internal and external sites by determining the optimal network ratios.&nbsp; In addition, leverage best practices and provide thought leadership to help optimize labor across various business units in the broader Global Ops organization as needed.&nbsp;&nbsp; Own the ramp and ramp down operational readiness process for the CS operations and act as a liaison between different CS departments to ensure that all areas of the operations are coordinated effectively to meet key milestones (i.e. ramp up for peak, ramp down, key launches, etc,). Deep focus on contact center business service design optimization efforts and identify and implement improvements to streamline workflows to drive business outcomes to quality (i.e. combining labor tiers, reduce wait times, optimize cost, and enhance overall efficiency, ramp and ramp down).&nbsp;&nbsp; Participates in multi functional initiatives, designing and executing on large scale operational programs across the CS network in partnership with other relevant CS teams. Your Expertise: 8+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results. Operations, Management Consulting or Financial/analytics background preferred Must have deep functional domain expertise and knowledge in contact center operations and best practices. Understanding of contracts and commercial frameworks is a plus. Experience with process design and optimization, strategic operations and customer support strategies. Strong strategic thinking skills with the ability to understand how the key drivers of our business relate to each other, and how your actions and decisions impact Airbnb.&nbsp; Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities&nbsp; Strong analytical and problem-solving skills with a proven track record for using data to&nbsp; develop and implement strategic initiatives and drive key business decisions. Experience using SQL, Python and/or Tableau is required. Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements Excellent stakeholder management skills with the ability to influence at all levels. Exceptional influencing skills with the ability to help structure management decision making in areas of important business impact Experience solving unique, complex, and often ambiguous problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions Outstanding written and verbal communication and presentation skills; able to articulate a vision, strategy, ideas and decisions clearly and succinctly to executives Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Ireland Annual Pay Range€98.000&mdash;€122.000 EUR

Community Support BizOps Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.&nbsp; The Difference You will Make: As a Senior Supply Market Planning Manager,&nbsp; you will be responsible for better balancing demand and supply in your region. You will do so by design data-driven insights and analysis to enhance our supply capabilities and drive action to improve supply and demand and optimize our market positioning. Your expertise will be critical in shaping the future of our supply strategies, ensuring alignment with marketing, product, and revenue goals. You’ll achieve this through close partnerships with sales, marketing, product, and other stakeholders across the company. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. A Typical Day:&nbsp; Analyze short/long term demand and supply trends related to EMEA and drive actions to capitalize on those insights&nbsp; Build new Supply Intelligence/Acquisition function to&nbsp; partner with Data Science/Finance/Product to forecast supply needed at&nbsp; granular ~Sub geo and category level and scale levers to acquire and activate right supply to satisfy demand across Acquisition and Account Management (both human- and automation- driven) Develop and maintain a central command center to help field teams as well as leaders extract supply intelligence insights (demand spikes, demand : supply imbalances, booking lead time,&nbsp; market share changes etc..) at scale&nbsp; Act as the primary liaison between Supply, Global Markets, and Product teams to ensure alignment on key initiatives supply intelligence and product launches. Source EMEA parcel data, leads and contact information to help strengthen our supply intelligence engine Deeply contribute to the Supply planning cycle, work as the strategic thought partner to the revenue leadership team and collaborate with Finance, HR, and other stakeholders to set an ambitious growth vision Build and maintain relationships with strategic partners, ensuring alignment and addressing issues as they arise. Develop recommendations on key strategic initiatives from initial hypotheses generation, deep analytical analysis, and executive ready output. Your Expertise: 8+ years of work experience, preferably with combined exposure to data-modeling, analytics, project management and management in dynamic entrepreneurial environment Ability to take initiative and navigate through ambiguity; ability to distill complex issues into structured frameworks and action plans Strong analytical skills and mindset with experience in GTM model development and insights-driven decision-making. Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues. Experience implementing and scaling initiatives across globally dispersed teams Can context switch with ease and dynamically prioritize a portfolio of work. Can use tools like Excel, SQL and other BI tools (Tableau, etc.) Familiarity with SQL and other BI tools (Tableau, etc.) and experience with Salesforce (or another CRM) and sales platforms like Gong Proven track record of being able to influence and rally diverse stakeholders against a common mission or goal using both qualitative and quantitative insights. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Ireland Annual Pay Range€82.000&mdash;€102.000 EURHow We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.United Kingdom Annual Pay Range£75,000&mdash;£95,000 GBP

Senior Supply Market Planning Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: We are seeking a highly skilled and experienced forward thinking Analytics Engineer professional to join the Financial Controls team. The ideal candidate will be responsible for leveraging data analytics, AI and tooling to build automations around the SOX program, including operational program management, SOX control testing, and reporting. You will play a crucial role in building the long term vision, enhancing our risk assessment capabilities and executing efficient testing under Section 404 of the Sarbanes-Oxley Act of 2002.&nbsp;&nbsp; The Difference You Will Make: The role requires a well-rounded controls focused professional with analytics, systems, infrastructure and operational expertise. In addition, excellent communication, conceptional SOX knowledge, ability to identify and assess risk and apply audit methodologies is required.&nbsp; The position reports to the Principal, Technical SOX Compliance Lead that rolls up to the Director, Financial Risk &amp; Controls. &nbsp; A Typical Day: Work closely with the testing team to reimagine how we can use data-driven approaches to test the operating effectiveness of controls. Analyze large volumes of data from various sources in order to build automated transaction testing, risk assessments, or issue investigation to determine the root cause and potential impact to financial controls. Build internal tooling, automation applications with real time monitoring that streamline the SOX control program Leverage agentic AI and large language models to analyze unstructured data for SOX testing. Validate the integrity, accuracy and reliability of data through the implementation of data validation and quality control processes Identify opportunities for process improvements and recommend data-driven solutions to help reduce manual efforts in executing the SOX testing program Stay up-to-date with the latest trends, tools and techniques in data analytics and AI, and implement best practices within the team Your Expertise: Bachelor’s degree. MS in Computer Science a plus. Understanding and experience of 9 plus years with Sarbanes-Oxley Act of 2002, Section 404, COSO framework and PCAOB standards, and operational audit standards Knowledge of technology marketplace environments including both 3rd party and distributed home-grown systems Understanding of a service oriented platform architecture&nbsp; Experience with external auditor requirements and expectations Strong organizational skills and process-oriented with the ability to define and execute projects with limited guidance and unclear scope Experience forming strong working relationships with a variety of internal and external stakeholders within and outside of Finance Ability to communicate clearly and persuasively through both written and verbal formats Strong quantitative skills and ability to analyze complex data to distill insights and provide business recommendations Proficiency with the following skills and tools: SQL, Python, data modeling, data extraction, data analysis and visualization via Tableau and other internal tools Comfortable working with AI coding assistants to accelerate development of analytics and automation tooling. Monitor the performance and failures of automated workflows and continuously iterate on tooling, logic to improve accuracy, coverage, and efficiency of the SOX program&nbsp; Proven track record of delivering successful data analytics and automation projects that drive business value Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution Role model for Airbnb core values Good to Have: Proficiency in AI/LLM tooling, including prompt engineering, API integration with models such as Claude or GPT-4, and building AI-assisted workflows for audit and controls testing Experience building lightweight web applications or internal tools using Python frameworks (e.g., Flask, FastAPI) or other frameworks to automate manual audit processes for SOX program Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹2,380,000&mdash;₹3,400,000 INR

Associate Principal, SOX Analytics

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect. The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results. The Difference You Will Make: We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes. A Typical Day: Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC Localize global enablement content, sales pitches, and narratives to reflect regional market needs Design and deliver role-based training programs, including mock calls, certifications, and playbooks Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements Create structured feedback loops to bring field insights back to central teams and incorporate into training material Track and report on enablement impact (ramp time, performance, certification, revenue impact) What success looks like Faster ramp time for new hires New hires consistently passing mock call certifications post-training Validated sales narratives and pitches in market Improved conversion, retention, and revenue outcomes aligned to annual OKRs High quality scores across teams based on recorded call evaluations Strong adoption of enablement tools (e.g., Gong, Highspot) Trusted partnership with regional and global stakeholders Scalable, repeatable enablement programs across APAC Timely reporting and actionable insights to drive performance Your Expertise: 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment&nbsp; Experience in creating and delivering agile &amp; AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry Strong Analytical Skills:&nbsp; Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions. Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance Excellent verbal and written communications skills, including presentation skills to all levels within the organization Strong cross-functional influence and stakeholder management skills Data-driven mindset with experience using enablement tools and analytics Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention) Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment Preferred (Great to Have): Experience in the Tech, Travel, or Gig/Sharing Economy sectors Familiarity with two-sided marketplace dynamics and the complexities of host/guest support Experience launching new programs or standing up operations with a vendor from scratch Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Enablement Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The difference you will make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full-time position based in Japan. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community &nbsp; Your expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your skills and competencies: Fluent in English and Japanese Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application &nbsp;

Premium Support Delivery Manager (Japanese Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; The Community You Will Join: The Payments team at Airbnb is crucial to the company's operations, handling critical data related to compliance with Tax, Payments, and Legal regulations. We also manage application data for tools such as CRM, Jira, and Workday, which are essential for Airbnb’s business. Joining this team means working with cross-functional stakeholders, designing scalable solutions, and contributing to a world-class data engineering environment with an emphasis on quality, scalability, and robust engineering practices. The Difference You Will Make: Our team charter is on enabling Airbnb to comply with Tax, Payments,and Legal regulations so that our Hosts can continue to operate in regulated geos. Our products ingest, process, validate, and deliver large datasets to government authorities (often partnered with tax remittance) so our data must be of the highest accuracy and quality. As you build and maintain key components of the critical Compliance data ecosystem, you’ll have the opportunity to contribute to creating standards and best practices for Airbnb’s DataEngineering. Your work on solving complex business challenges at scale will be instrumental in shaping the tools, processes, and standards used by the broader data community. &nbsp; A Typical Day: Design, build, and maintain robust and efficient data pipelines that collect, process, and store data from various sources, including user interactions, listing details, and external data feeds. Develop data models that enable the efficient analysis and manipulation of data for merchandising optimization. Ensure data quality, consistency, and accuracy. Build scalable data pipelines (SparkSQL &amp; Scala) leveraging Airflow scheduler/executor framework Collaborate with cross-functional teams, including Data Scientists, Product Managers, andSoftware Engineers, to define data requirements, and deliver data solutions that drive merchandising and sales improvements. Contribute to the broader Data Engineering community at Airbnb to influence tooling and standards to improve culture and productivity Improve code and data quality by leveraging and contributing to internal tools to automatically detect and mitigate issues Your Expertise: 5+ years of relevant industry experience with a BS/Masters, or 2+ years with a PhD Extensive experience designing, building, and operating robust distributed data platforms (e.g., Spark, Kafka, Flink, HBase) and handling data at the petabyte scale. Strong knowledge of Java, Scala, or Python, and expertise with data processing technologies and query authoring (SQL). Demonstrated ability to analyze large data sets to identify gaps and inconsistencies, provide data insights, and advance effective product solutions Expertise with ETL schedulers such as Apache Airflow, Luigi, Oozie, AWS Glue or similar frameworks Solid understanding of data warehousing concepts and hands-on experience with relational databases (e.g., PostgreSQL, MySQL) and columnar databases (e.g., Redshift, BigQuery, HBase, ClickHouse) Excellent written and verbal communication skills Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Data Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The difference you will make The Host Platforms &amp; Access team is dedicated to accelerating value delivery to Airbnb Hosts. We are looking for a Senior Software Engineer to help us accelerate this mission by systematically identifying, extracting, and generalizing core functionality across host pricing, availability, and guidance systems. We architect robust platforms and unified APIs that simplify development, eliminate fragmentation, clarify boundaries, and enable rapid innovation and seamless integration across Host Pricing &amp; Settings domains for internal teams, external partners, and client surfaces. As a Senior Engineer, you will sit at the center of the Host Pricing &amp; Settings org, acting as a force multiplier by bridging all key business domains - pricing, availability, and guidance - with unified, industry-leading platforms and APIs. A typical day Build scalable platforms and APIs that enable faster delivery of product features within the Host Pricing and Settings organization Work with product and design partners to explore problem spaces and devise solutions to customer problems&nbsp; Consolidate logic across multiple systems to improve efficiency and maintainability. Identify areas for improvement and champion the adoption of best practices in product development, engineering, architecture, and testing. Follow data-driven approaches to find inefficiencies in the build/test/deploy pipeline Your expertise 6+ years of experience with a BS/Masters or 4+ years with a PhD Experience building &amp; launching high-impact systems&nbsp; 3 years of experience with design and architecture; and testing/launching software products. Previous experience with domain driven design and context mapping You are a full-cycle developer: strong ownership and experience building and operating&nbsp; high-scale, distributed systems across the full software life cycle. You have excellent communication skills and the ability to work well within a team and across engineering teams. You are a strong problem solver and have solid production debugging skills. End-to-end “big picture” perspective that connects technical decisions to real user impact Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality Remote- USA This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Host Platforms & Access

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Important to read before submit application: This roles must be physically based in China The Community You Will Join: Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of the CS Products team in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the customer and agent experience. You will play a significant role in implementing and delivering solutions that are flexible, efficient and scale with the needs of the business. Each individual brings their own unique skill set, experiences, and technical expertise to solve these technical challenges for Airbnb. A Typical Day:&nbsp; Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features Contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks. Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems. Provide input on team roadmap and technical direction. &nbsp; Your Expertise: &nbsp; 3+ years of full stack software development experience Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Proficient in at least one major programming language (preferably Java/Scala/Ruby on Rails/Python). Experience in building and scaling high-quality and high-traffic products (or systems). Excellent communication skills and the ability to work well within a team and with teams across the engineering, product &amp; design organizations Fluent communication in both English and Chinese. Your Location: This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Software Engineer, Community Support Engineering(AI Products)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain the efficiency and reliability of servicing tech translates so directly into competitive advantage, brand loyalty and the fundamentals of the business. The Automation Foundation team under Airbnb Community Support is critical for the goal of creating the best customer service experience for our users. The Difference You Will Make: As a staff software engineer, you will lead two areas that are critical to Airbnb community support: Automation Platform, a large-scale, widely adopted conversational AI platform at Airbnb, You will also collaborate with different AI &amp; ML engineering teams, cross-functional business partners and contribute directly to the success of many AI driven products for our community. Automate the provision for our internal human agents and AI agents. A Typical Day:&nbsp; Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness. Drive the technical vision and strategy for workflow and backend optimization. Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment. Participate in code and design reviews, offering constructive feedback to improve technical quality. Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency. Your Expertise: 9+ years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. Expertise of RAG patterns, memory routing, and agent planning. Expertise in integrating LLMs with APIs, vector databases, and orchestration framework. Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. Excellent collaboration and communication skills to work effectively across teams and domains. Passion for agile development, system optimization, and team productivity enhancements. Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff GenAI System Engineer, Automation Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.&nbsp; The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,&nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.&nbsp; The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.&nbsp; You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.&nbsp; Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day:&nbsp; Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products Learn and share the latest AI/ML technologies with the team. Your Expertise: PhD/Master’s degree, preferably in CS, or equivalent experience 5-9 years of ML engineering experience, with ownership responsibility over large-scale software systems Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products Experience with LLM driven chatbot and Agentic AI products would be a big plus Excellent communication skills and the ability to work well within a team and with teams across the engineering, product &amp; design organizations Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Machine Learning Engineer, Community Support Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. The Community You Will Join Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.&nbsp; The Difference You Will Make Airbnb is seeking a highly qualified, experienced commercial lawyer to lead our Events, Partnerships, Real Estate, and Supply group. The Associate General Counsel, Commercial &amp; Partnerships, will report to Airbnb’s Deputy General Counsel, Commercial &amp; Technology. This role will include negotiation and drafting, counseling on strategic matters, building and maintaining client relationships, and managing a team of commercial attorneys. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, enjoy designing and implementing scalable processes, and thrive in collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission.&nbsp; You enjoy serving as a key contributor on high-stakes business operations.&nbsp; A Typical Day Provide oversight of and strategic leadership for a diverse range of complex deals and exploration of business opportunities in numerous jurisdictions.&nbsp; Proactively address and resolve legal, regulatory, and strategic concerns while providing risk mitigation advice to business clients and supporting business objectives.&nbsp; Collaborate with business leadership, go-to-market teams, public policy experts, and other attorneys inside and outside Airbnb to help solve complex problems.&nbsp; Review and analyze legal risks for Airbnb, including on development of products and services.&nbsp; Devise processes and procedures to help support a rapidly growing, global business.&nbsp; Your Expertise J.D. from an accredited law school and strong academic credentials.&nbsp; Licensed attorney with 15-20+ years of significant commercial legal experience.&nbsp; Experience with global events and talent, brand-name commercial partnerships, and hospitality or commercial real estate preferred. Experience managing commercial legal teams preferred. Experience at or representing technology companies strongly preferred. Licensed attorney in good standing of the bar of at least one U.S. state or territory. Demonstrated record of successfully managing significant aspects of complex commercial matters.&nbsp; Highly motivated, efficient, and organized. Able to juggle multiple projects at a time in a fast-paced environment, both collaborating as part of a team and working independently.&nbsp; Outstanding communication skills, both written and verbal.&nbsp; Ability to advocate for a position while maintaining an open-minded approach.&nbsp; Interest in expanding the scope of your practice, attention to details, and comfort with ambiguity.&nbsp; Passion for travel and home sharing and deep appreciation for the Airbnb community.&nbsp; Good sense of humor, disdain for drama, and desire to get things done. Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. Your Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$280,000&mdash;$350,000 USD

Associate General Counsel, Commercial and Partnerships

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels team—which includes HotelTonight—is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: We are seeking a Manager, Key Accounts who would be in charge of connectivity partners and enterprise account managers for Hotels to help grow Airbnb’s business. The successful candidate will be entrusted with the critical responsibility of leading and developing a high-performing team. This team's primary focus will be on the comprehensive partner management, strategic enablement, and rigorous performance management of our supply with enterprise hotel partners and software partners, encompassing a wide array of distribution software companies and other technology vital for Airbnb’s Connectivity partners, including Channel Managers. Key responsibilities will include the strategic development and implementation of team strategies, with a clear mandate to consistently exceed quarterly business and technical Key Performance Indicators (KPIs). The Manager, Key Accounts, will also be instrumental in establishing world-class account management practices across the team, ensuring operational excellence and partner satisfaction. A significant aspect of this role involves mentoring and motivating team members, fostering a collaborative and growth-oriented environment. This position reports directly to the Director, Hotels, and offers a unique opportunity to significantly impact Airbnb's growth in the global hotel market. A Typical Day:&nbsp; Manage distributed team of Enterprise Account Managers and Connectivity Partners and assist in partner management and new business development for supply acquisition Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs Develop and execute playbook in accordance to global strategy, working closely with a distributed team of Partner Managers, Field teams and Enterprise Account managers; Partner closely with Hotels Leadership and Homes Key Accounts Team to establish and maintain successful business practices for managing strategic connectivity partners Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency Support the Hotels field team achieve their goals by supporting their goals with revenue management companies and large hotel groups. Participate in industry and partner’s events as well as organize internal partner events Monitor business needs and work closely with Product, Technical Support, and Regional Sales Leads to help drive feature adoption and business performance Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners in the region Hold regular meetings, 1:1’s, performance and appraisal reviews Organize team business gatherings, quarterly kick offs and team building events Your Expertise: 12+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required 4+ years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals Regional team leader, contributing and driving solutions to the regional supply acquisition and revenue goals Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members Experience developing and driving channel sales and marketing initiatives with regional partners in collaboration with Connectivity team members Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals Strong analytical skills to identify opportunities, operationalize execution with the regional teams and drive business results Ability to influence senior executives at the regional Airbnb leadership level or within partners leadership teams Ability to work within a matrix, solve problems and influence cross-functional and cross-regional teams; strong stakeholder management across the organization, working with Marketing, Legal, FP&amp;A, regional field teams and enterprise account management Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau) Travel as needed to meet team members and engage with partners and customers at industry events Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in &nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously &nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Manager, Key Accounts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference you will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada and requires fluency in English and Portuguese, written and spoken. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director. Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Strong communicator, with fluency, in both written and spoken, English and Portuguese.&nbsp; Your Skills and Competencies: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Your Location: Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. Currently, employees can be located in: British Colombia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Pay Range$91,000&mdash;$114,000 CAD

Manager, Premium Hospitality & Resolution Support (Portuguese)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in the West of Canada or the West of the US and requires fluency in English and Spanish, written and spoken. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Strong communicator, with fluency, in both written and spoken, English and Spanish.&nbsp; Your Skills and Competencies: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Your Location: Due to the nature of this position, the successful applicant will need to be based in the West of Canada or the West of the United States to be able to conduct their work. Currently, in Canada, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$117,000&mdash;$138,000 USD

Manager, Premium Hospitality & Resolution Support (Spanish)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The DLS Foundation team has a deep history at Airbnb with contributions that date back to the inception of Airbnb’s Design Language System (DLS).&nbsp; The team is responsible for our design system building blocks - our core atomic components, layouts, and visual foundations - alongside the UI capabilities we provide to enable advanced visual effects, haptics that hundreds of client engineers at Airbnb leverage. As part of the larger UI Foundation team that contributes to Airbnb’s digital accessibility, Motion and UI tooling, we are involved in all stages of the product development lifecycle, from conceptualization to launch.&nbsp; As a central, cross-platform team consisting of Android, iOS, and Web engineers, we partner closely with Product Engineering, Design, and Product teams.&nbsp; The Difference You Will Make: As a Senior iOS Engineer on the DLS Foundation team, you'll have the opportunity to work with world-class engineers on expanding the DLS Building Blocks, building out new UI frameworks and utilities used by other client-side engineers, and supporting new product launches by embedding yourself into product initiatives. You will be supported by a team of design and engineering managers, designers, and peers. The scope of this role is vast and limited only by your ambition. You will be working to improve the overall process by which client-side engineers at the company translate designs into code. In this role you will work closely with other engineers on Web, Android and iOS in building out systems and solutions that facilitate the overall engineering process of new features. You will also work closely with designers on expanding and reinforcing processes of feature development from their perspective. The role and responsibility involves a massive blast radius on all Airbnb product features and teams. It is essential for each system update to be stable and safe. A Typical Day:&nbsp; Enable iOS engineers at Airbnb to build the best user experiences with DLS (Building Blocks and new UI capabilities) and UI Frameworks (E.g. SwiftUI, UIKit) Evolve DLS with flexibility, practicality and long-term scalability in mind that fits Airbnb’s business needs Drive investments into new technical capabilities that push the envelope and unlock new product innovation Identify Design and Engineer product development pain point and constantly improve the development efficiency.&nbsp; Work alongside Android and Frontend Web counterparts to deliver on shared objectives. Support product engineers through community events,&nbsp; training materials, workshops, codelabs, etc. Contribute to the team’s technical strategy alongside leads to evolve technology choices that scale with Product and Design ambitions. Level up technical leadership within the team through effective partnership with peer ICs and mentoring. Your Expertise: 5+ years of industry experience developing consumer iOS applications, and design systems at scale Expertise in Swift, UIKit and SwiftUI Track record of leading projects end-to-end that involve strong cross-functional collaboration with Product and Design partners. You possess passion for UI and Motion animation development, with attention to detail mindset [Bonus] Experience working with Figma and other design tools Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, DLS Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: You will lead the Fraud and Content Understanding team within Airbnb’s Trust Data Science group, leading a team of data scientists and applied scientists focused on building and preserving trust for guests, hosts, and the marketplace. You will partner closely with product, engineering, and operations to stop those who do not comply with Airbnb’s fraud and abuse policies, while building trust with those who do. Your team leverages AI and machine learning to understand guest and host behaviors, rich content, fraud and abuse vectors, and the actions required to build trust. The Difference You Will Make: You will set the strategic direction and organizational vision for how Airbnb uses science to stop fraud and abuse, while at the same time cultivating positive trust with the larger guest and host community. Your team’s work directly influences how and when we detect and mitigate against bad actors, improves the quality of experience for Airbnb guests and hosts, and the actions we take to educate and enforce policy. You will drive large cross-team initiatives that are key drivers of trust strategy Airbnb, establishing the technical and organizational foundation that enables thoughtful fraud detection and mitigation, while driving deep, content-informed understanding of guests, hosts, and listings. You will build and scale a world-class organization of machine learning, natural language, computer vision, and AI experts who develop cutting-edge predictive, prescriptive, and agentic capabilities. A Typical Day:&nbsp; Set organizational vision and strategy for fraud and abuse, cascading goals across your team and aligning roadmaps to further long-term strategic objectives. Build and scale automated systems for content understanding and intelligence, ranging from text, image, and audio content. Partner with engineering teams to operationalize sophisticated detection and actioning models into production systems that support organizational goals, while maintaining high technical quality standards. Attract, retain, and develop senior individual contributors and technical leaders, building Airbnb’s applied science and AI communities. Present complex analytical findings and strategic recommendations to executive leadership, influencing cross-functionally at the company level and contributing to papers and technical forums in the fraud and trust space. Your Expertise: Advanced degree (PhD preferred) in Economics, Statistics, Computer Science, or related quantitative field with 12+ years of relevant industry experience (9+ years with PhD). 4+ years of people management experience leading high-performing teams of data scientists, applied scientists, economists, or applied researchers, with demonstrated ability to attract, retain, and grow senior individual contributors. Deep expertise in machine learning methodologies and their application to trust, fraud, and/or safety. Hands-on experience in building machine learning systems at scale, particularly related to natural language and/or computer vision. Experience with trust and safety in marketplace, platform, or multi-sided business environments. Proven track record of setting organizational vision and strategy, translating complex modeling insights into business strategy, and driving cross-functional initiatives that deliver measurable impact across large organizations with 1+ year strategic thinking horizon. Experience managing teams through long-term, high-ambiguity projects with ability to persevere through uncertainty and make strategic pivots when necessary. Exceptional communication and leadership skills with the ability to influence across Data Science and cross-functionally at the company level. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$224,000&mdash;$280,000 USD

Senior Manager, Data Science - Trust

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.About Guest &amp; Host at Airbnb: When Airbnb first started, we introduced the world to Hosting. Hosting is Airbnb’s core business and we work on everything from driving improvements to the Host experience to launching new product verticals from the ground up. The Guest &amp; Host team aims to inspire and empower people around the world to live richer lives by Hosting on Airbnb. Hosting means many things here at Airbnb. We support Hosts who offer individual Homes, Experiences, Services, multiple Homes, and Hotels on the platform. Within these teams, you can have a significant impact on a wide range of Airbnb products and users. If you are energized by having your work gain high visibility to millions of users and drive impact for the company's bottom line, Hosting is a great place to launch and amplify your Airbnb career. About the role: We are looking for an Android engineer to help us build a delightful user experience in every stage of the hosting journey. You will have the opportunity to collaborate with Product Managers, Designers and Backend Engineers to design and deliver high-quality products on Android, making a significant impact on our host and guest communities around the world.&nbsp; Current Team Opportunities: Listings Clients - We provide our hosts with the tools they need to onboard, manage, and merchandise their listings efficiently. Our team is responsible for delivering intuitive settings and beautiful, easy-to-navigate interfaces across web and mobile, helping hosts handle the many configurations their listings require. By doing so, we ensure guests receive complete and accurate information when choosing a place to stay, an experience to enjoy, or a service to enhance their trip. How you will be contributing to our mission: Building features to support hosts when creating and managing stays, services and experiences on the Airbnb mobile app. Using cutting edge technologies for Android applications including Kotlin, Jetpack Compose, and GraphQL while leveraging server-driven UI frameworks. Maintaining quality standards to ensure high performance and availability of our client side platforms. Working with cross functional teams that enable the hosting platform to millions of users around the world. Collaborating with Product, Design, Data Science and other partners to guarantee timely delivery and proper measurement of new features. &nbsp; What we are looking for: 3+ years of industry experience Bachelor’s and/or Master’s degree (preferably in CS) or equivalent experience Experience shipping one or more Kotlin or Java Android apps, ideally currently available on Google Play Store Personal projects that demonstrate technical rigor, creativity, and product intuition Solid engineering and coding fundamentals, including knowledge of data structures, asynchronous programming, automation, and testing best practices Interest in innovations within the mobile development ecosystem including leveraging AI tools for more efficient results&nbsp; Experience implementing polished user interfaces, including animations and transitions, and attention to detail that elevate the overall user experience Strong collaboration skills with product, design and backend partners to document specs for intuitive and high-quality features &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Android Engineer, Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Communication and Connectivity Data: We build systems and tools for stays, experiences, and beyond that support first class rich communications and connections among all members of the Airbnb community. We create scalable and intelligent communication tools, including messaging and notifications. The data team utilizes industry-leading tools, builds scalable data systems and applies AI models to provide insights and support all products in CnC. The Difference You Will Make: Analytics Engineers build the data foundation for reporting, analysis, experimentation, and machine learning at Airbnb. We are looking for someone with expertise in metric development, data modeling, SQL, Python, and large scale distributed data processing frameworks like Presto or Spark. Using these tools, you will transform data from data warehouse tables into valuable data artifacts that power impactful analytic use cases (e.g. metrics, dashboards). You will sit at the intersection of data science and data engineering, and work collaboratively to achieve highly impactful outcomes. A Typical Day: Develop high quality data assets for product use-cases Develop frameworks and tools to scale insight generation to meet critical business and product requirements Collaborate and build strong partnerships with Product, AI/ML and Data Science. Influence the trajectory of data in decision making Improve trust in our data by championing for data quality across the stack Influence event logging instrumentation best practices and participate in architecture designs Your Expertise: 5+ years of experience with a BS/Masters or 2+ years with a PhD Expertise in SQL and proficient in at least one data engineering language, such as Python or Scala&nbsp; Experience with Superset and Tableau Experience with Event Logging modeling&nbsp; Expertise in large-scale distributed data processing frameworks like Presto or Spark Experience with an ETL framework like Airflow Clear and mature communication skills: ability to distill complex ideas for technical and non-technical stakeholders Strong capability to forge trusted partnerships across working teams Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Senior Analytics Engineer - Communication and Connectivity Data

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s On Trip and Wishlist teams are responsible for providing Guests a seamless journey from trip planning to trip end Product surfaces include Wishlists, Trips Tab, and Airbnb’s connected smart lock solution&nbsp; The team is cross-discipline with expertise in iOS, Android, Web, and backend development.&nbsp; We work closely with our partners in design, product, data science, and marketing to deliver a cohesive journey for our Guests in the Airbnb app &nbsp; The Difference You Will Make: Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture Translate prototypes to high quality, scalable, and maintainable production code through iterative development Cross-collaborate across engineering to build new features holistically &nbsp; A Typical Day:&nbsp; Work across engineering, product, and design to deliver features in the Trips and Wishlist space for Guests and Hosts Plan, share, align, and execute technical solutions Prototype, facilitate feedback, iterate, and deliver product features and improvements&nbsp; Foster an engineering environment of quality code, relevant documentation, operational excellence, and knowledge sharing&nbsp; &nbsp; Your Expertise: Bachelor’s and/or master’s degree, preferably in CS, or equivalent experience 5+ years of mobile development experience Demonstrable knowledge in Swift UI Demonstrated expertise in developing iOS applications at a large scale iOS product feature development experience Excellent communication and collaboration skills with experience working well within engineering and across functions Passionate about design and building UX products Pushing boundaries of design and product features by balancing tradeoffs and iterating to the ideal solution Experience working on a product engineering team or customer-centric platform team Motivation for personal growth and learning new technologies&nbsp; &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior iOS Engineer, On Trip

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: As the lines between working and living continue to blur, Airbnb’s leadership in the travel industry means we are well-positioned to shape the future of flexible living. Our success as we evolve into a living platform will rely even more heavily on world-class storytelling, media relations and reputation management. The difference you will make: We’re seeking a creative and collaborative social expert to support Executive and Corporate Communications to advance awareness of and foster conversation around the unique benefits and proximity to culture that staying on Airbnb offers. The Social Lead will be responsible for developing and overseeing social programming related to Executive and Corporate Communications. The ideal candidate is curious, engaged, strategic, positive, and detail- and solution-oriented. The world and thus our industry is always changing, so the ideal candidate will be comfortable with and excited by pivoting, experimenting and innovating as applicable as priorities and social platforms evolve. A typical day: Responsible for developing and overseeing high visibility, high impact social strategies to achieve Executive and Corporate Communications goals across TikTok, Instagram and Twitter/X Partners with key stakeholders to design and deliver social-forward programming&nbsp; rooted in pop culture&nbsp; Informs global brand and partner social content direction, capture and copy; manages internal approvals; and leads cross-channel brand engagement strategies&nbsp; Analyzes managed social campaign results, applying learnings in real time to strengthen performance Personally shoot, produce, and edit video and photo content for social media channels. - Experience shooting and editing content is essential.&nbsp; Lead creative brainstorming sessions and collaborate with internal stakeholders and support teams. Move quickly and efficiently to spot and ideate around real-time social opportunities&nbsp; Play a pivotal role in identifying trends, opportunities, and social conversations, leveraging insights to execute timely strategies. Provide expert consultation on social strategies, offering best practices and ensuring alignment with global strategies and campaigns. Stay ahead of industry advancements and integrate innovative technologies and tools into social management processes Move quickly to spot social trends and opportunities on priority platforms and identify and execute opportunities that drive positive conversation Your expertise: 10+ years experience in social media Deep knowledge and expertise in building and executing creative and innovative social strategies across Instagram, TikTok and Twitter/ X Experience in crafting and leading social media strategies in the celebrity, entertainment, and film spaces Excellent writing and verbal communication skills&nbsp; Excellent attention to detail A passion for pop culture and trends Experience working with and managing multiple stakeholders&nbsp; Working knowledge and familiarity with social listening and measurement tools like Sprinklr Exceptional creativity: brings fresh concepts and innovative formats to life rapidly and repeatedly. Hands-on production ability: comfortable both behind and in front of the camera, with demonstrated editing skills. Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Social Lead, Executive and Corporate Communications

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.La communauté qui vous attend&nbsp;:&nbsp; On est à la recherche d'une personne dévouée et enthousiaste pour fournir un service à la clientèle exceptionnel à la communauté Airbnb comme Spécialiste CS Labs. La personne idéale est accueillante, possède un esprit d'analyse et est déterminée à respecter les normes de service les plus élevées.&nbsp; Votre contribution Le ou la spécialiste CS Labs travaille en première ligne et interagit directement avec les clients et les parties prenantes internes. À titre de spécialiste CS Labs, vous serez responsable de fournir un soutien de bout en bout à notre communauté tout en vous associant aux équipes interfonctionnelles d'Airbnb en vue de retravailler, d'améliorer et de mettre en place de nouvelles initiatives de service à la clientèle pour notre communauté mondiale d'utilisateurs Airbnb. Vous assumerez principalement la responsabilité des dossiers en vous assurant de les régler tout en entretenant de bonnes relations avec nos utilisateurs. Le ou la spécialiste CS Labs doit avoir de très bonnes compétences en communication, une aptitude à la résolution de problèmes et une expertise en service à la clientèle. La personne doit savoir s'adapter et réagir aux différentes situations de notre environnement dynamique, parfois sous pression, et doit aussi être flexible, proactive, efficace et débrouillarde, en plus d'être d'un grand professionnalisme et de savoir assurer la confidentialité.&nbsp; Dans le cadre de ce poste, vous devez être flexible et accepter de changer d'équipe au sein du soutien à la communauté, ou encore d'assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l'évolution de ses fonctions selon les besoins de l'entreprise et elle restera flexible pour répondre à ces besoins.&nbsp;&nbsp;&nbsp; Journée type&nbsp;:&nbsp; Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin. Gestion des dossiers clients&nbsp; Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes, y compris, mais sans s'y limiter, le clavardage, les réseaux sociaux, la messagerie et le téléphone. Assumer la responsabilité de bout en bout de tous les dossiers attribués&nbsp;: veiller à ce qu'une résolution finale complète (ou un règlement, une décision finale, etc.) soit atteinte sur la base des flux de travail et des directives de gestion, et faire appel à d'autres équipes, le cas échéant. Faire preuve de responsabilité et de discernement, ainsi qu'avoir la capacité de remettre en question la méthodologie de travail, de l'adapter et de s'en écarter au besoin (uniquement avec l'approbation de la direction). Faire preuve d'une grande ouverture aux commentaires de la direction et de l'équipe de la qualité, et adopter rapidement des comportements pour améliorer la qualité de son travail.&nbsp; Comprendre plusieurs points de vue sur un sujet ou une situation, et être en mesure d'évaluer et de présenter plusieurs options pour régler un problème. Être appelé·e, avec l'aide de la direction, à possiblement interagir avec les principales parties prenantes et à collaborer de manière interfonctionnelle. Participation à l'amélioration des services et des produits Airbnb&nbsp; Démontrer une expertise en la matière et une connaissance approfondie des produits tout en travaillant avec assurance sur des projets et des mandats d'équipe. Contribuer au développement des modèles d'apprentissage automatique d'Airbnb en annotant, en étiquetant et en évaluant avec précision divers types de données conformément aux directives et aux spécifications du projet. Fournir des informations itératives aux parties prenantes participant aux projets en mettant à l'essai la facilité d'utilisation des nouveaux produits, des flux de travail et des stratégies de service. Grâce à des discussions en collaboration entre les équipes du soutien à la communauté, repérer les occasions et fournir des commentaires pour améliorer l'expérience des ambassadeurs et l'expérience utilisateur Airbnb.&nbsp; Entretenir de bonnes relations avec les membres participant aux projets au moment de partager des commentaires approfondis et des informations essentielles, tout en tenant compte de la diversité du public. Avoir une influence positive sur CS Labs grâce à la qualité et au volume de son travail tout en aidant l'équipe à atteindre les objectifs des projets et à offrir une expérience utilisateur de haute qualité. Soutien à l'amélioration de l'équipe&nbsp;: tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l'équipe Fournir des informations sur l'expérience de la communauté et les possibilités d'amélioration à la direction. Partager des idées pour améliorer les processus et les méthodes de travail. Accepter d'assumer diverses tâches et responsabilités au besoin (y compris changer d'équipe), faire preuve d'ouverture face à de nouveaux défis et adopter une approche proactive du travail. S'occuper de tâches modérément difficiles sous une supervision limitée (le cas échéant).&nbsp;&nbsp; Appliquer les valeurs fondamentales d'Airbnb et adopter des comportements fondés sur la diversité et le sentiment d'appartenance en essayant toujours de s'améliorer là où il le faut.&nbsp; Votre expertise Parcours et expérience Avoir 3&nbsp;ans ou plus d'expérience pertinente dans des équipes multiculturelles de service à la clientèle dans un poste consistant à passer des appels et à s'occuper des contacts clients. Capacité à apprendre rapidement et passion pour le soutien à la communauté. Maîtrise de l'anglais et de l'italien, tant à l'écrit qu'à l'oral. Capacité à faire preuve d'empathie.&nbsp; Expérience de la communication avec des parties prenantes pour régler des conflits de manière efficace, exhaustive et en temps voulu. Capacité avérée d'expliquer des idées complexes simplement et clairement. Bonnes compétences informatiques, notamment Apple/Mac OS et Google Suite, connaissance des systèmes de gestion des relations clients et capacité à maîtriser rapidement de nouveaux outils. Capacité à mener plusieurs tâches de front et à s'adapter à de nouvelles tâches et responsabilités au besoin. Capacité à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L'horaire peut changer pour répondre aux besoins opérationnels. Compétences et expertise Excellence opérationnelle Maîtrise les compétences techniques et professionnelles requises pour le poste. Cherche constamment à obtenir des commentaires pour améliorer la qualité du travail, accepte de nouveaux projets ou de nouveaux mandats et s'occupe de la communauté en comprenant ce qui s'y passe et en trouvant des façons d'arriver aux meilleurs résultats.&nbsp; Gère efficacement la charge de travail, fournit des commentaires sur les objectifs individuels et en fait le suivi de façon cohérente, et planifie des objectifs à court et à moyen terme de manière proactive. Être capable de s'adapter à l'évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi que de s'intégrer à une nouvelle équipe. Communication Respecte les différentes opinions et perspectives, écoute attentivement, pose des questions et reformule pour s'assurer que tout est clair et bien compris. Compétences d'écoute active pour comprendre les besoins des voyageurs et fournir des recommandations et une assistance personnalisées. Empathie et patience dans les relations avec les clients, en particulier dans les situations très tendues. Bonnes compétences en communication orale et écrite pour offrir un service à la clientèle exceptionnel aux voyageurs et hôtes, et pour communiquer avec les parties prenantes. Profil personnel et relations interpersonnelles Aide les autres, démontre une bonne connaissance de ses forces et de ses points à améliorer, et planifie bien les réunions et les projets. Accepte les changements et les défis, cherche à obtenir des commentaires, prend ses responsabilités, approfondit l'objectif des processus et règle les conflits en demandant du soutien.&nbsp; Priorise les objectifs de l'équipe par rapport à ses ambitions individuelles. A une passion pour la prestation d'un service à la clientèle exceptionnel et l'atteinte de normes élevées. Est capable d'organiser un volume de travail élevé, d'effectuer plusieurs tâches de front et d'établir les priorités tout en respectant les horaires, y compris les pauses, les pauses-repas et le temps de formation. Démontre une capacité à évoluer dans un environnement ambigu, rapide et complexe en agissant de manière proactive pour réagir rapidement et de manière décisive. Leadership Comprend la relation entre les facteurs clés et l'influence de la prise de décision sur les objectifs de la fonction. Aspire aux meilleures performances, fait preuve de diligence dans la réalisation des objectifs individuels, maintient son sang-froid dans les situations de crise et applique les valeurs fondamentales d'Airbnb. Fait preuve de passion pour l'approche critique et l'innovation avec une mentalité axée sur le «&nbsp;travail plus efficace&nbsp;» fondée sur les solutions suivies d'actions. Fait preuve d'une attitude proactive pour relever de nouveaux défis et s'adapter à l'évolution des priorités et des environnements. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.&nbsp; Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$53,000&mdash;$53,000 CAD

Spécialiste CS Labs (italien)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.La communauté que vous rejoindrez: Nous recherchons un(e) candidat(e) dévoué(e) et enthousiaste afin d’offrir un soutien exceptionnel en service à la clientèle à la communauté Airbnb en tant que Spécialiste principal(e), Soutien Premium. Le/la candidat(e) idéal(e) fait preuve de flexibilité, d’hospitalité, d’aptitudes analytiques et s’engage à offrir les plus hauts standards de service en anglais et en mandarin, tant à l’oral qu’à l’écrit. La différence que vous apporterez : Le/la Spécialiste, Soutien Premium, travaille en première ligne et interagit directement avec les clients et les parties prenantes internes. À ce poste, vous serez principalement responsable de fournir un soutien complet aux membres clés de notre communauté confrontés à un problème relatif à leur réservation, notamment, mais sans s’y limiter, au segment Luxe. Vous prendrez en charge des dossiers, en assurant la résolution complète tout en favorisant des relations solides avec nos utilisateurs. Un(e) Spécialiste, Soutien Premium doit avoir de solides compétences en communication, en résolution de problèmes et en service à la clientèle. Vous devrez faire preuve d’une grande autonomie, être capable d’évaluer une situation et de toujours rechercher la solution la plus appropriée tant pour les hôtes, les utilisateurs que pour les parties prenantes internes. Dans le cadre de ce rôle, vous devez faire preuve de flexibilité et il se peut que vous soyez amené(e) à changer d’équipe au sein du Soutien à la communauté et/ou à occuper des responsabilités différentes de celles décrites ci-dessous. Le/la candidat(e) idéal(e) sera ouvert(e) à un rôle évolutif en fonction des besoins de l’entreprise et fera preuve de flexibilité pour répondre à ces besoins. Une journée typique: Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu du rythme rapide de ce travail, les responsabilités peuvent évoluer et des tâches supplémentaires pourraient vous être confiées au besoin. Gestion de dossiers complexes: Offrir le niveau de service le plus élevé à notre communauté pour chaque dossier Interagir avec les clients et membres de la communauté Airbnb par tous les canaux actuels et futurs, tant à l’intérieur qu’à l’extérieur des outils Airbnb Assumer la pleine responsabilité des dossiers qui vous sont confiés, en assurant leur résolution complète, selon les processus, les directives de gestion et votre propre évaluation de la situation Devenir un(e) expert(e) des politiques et procédures Airbnb Travailler avec peu ou pas de supervision directe de la part de votre gestionnaire Expliquer et simplifier des informations complexes, fournir le contexte approprié et répondre avec confiance à des questions complexes Capacité à négocier et à faire la médiation entre l'hôte et l'invité pour résoudre les problèmes sur des réservations de grande valeur ou à fort enjeu Anticiper de façon proactive les attentes des utilisateurs quant à la résolution des dossiers, viser le meilleur résultat pour toutes les parties, sortir des sentiers battus et chercher constamment des compromis Allier efficacité et service sur mesure: Offrir un service client personnalisé et exceptionnel aux invités et hôtes en tenant compte de leurs besoins et préférences uniques Résoudre rapidement les problèmes des utilisateurs à leur entière satisfaction, en tenant compte du contexte et des circonstances spécifiques Gérer plusieurs dossiers en même temps avec efficacité et rapidité Justifier ses décisions et savoir quand faire des exceptions aux processus établis Personnaliser ses communications avec les utilisateurs et démontrer les plus hauts standards en matière d’hospitalité Contribuer à l’amélioration de votre équipe: Mettre à profit vos connaissances opérationnelles pour soutenir proactivement le succès de l’équipe Fournir des recommandations quant à l’expérience communautaire et des occasions d’amélioration continue à la gestion Collaborer avec la gestion et la direction pour identifier des incohérences dans les processus et politiques et recommander des améliorations pour le segment d’utilisateurs dédié Soutenir la gestion dans les initiatives assignées, telles que l’amélioration de la performance, la consultation, l’expertise de domaine, etc. Être prêt à assumer diverses tâches et responsabilités au besoin (y compris les changements d’équipe), démontrer de l’ouverture aux nouveaux défis et une approche proactive envers le travail Engagement auprès des parties prenantes: Gagner la confiance des parties prenantes internes et externes grâce à une gestion de relations efficace et des résultats probants Faire preuve de flexibilité, d’accessibilité et d’intégrité lors de la résolution de situations sensibles ou complexes, en se référant à la gestion au besoin Être disposé(e) à intervenir lors de situations d’urgence en soirée et les fins de semaine Inspirer une culture où la qualité est un principe fondamental Votre expertise: Plus de 3 ans d’expérience pertinente au sein d’équipes de service à la clientèle multiculturelles, de préférence dans l’industrie de l’hôtellerie (une expérience auprès d’une clientèle haut de gamme ou influente est un atout) et dans un rôle comportant des appels et des contacts avec la clientèle Expérience en hôtellerie considérée comme un atout, surtout sur une plateforme technologique. Expérience préalable avec le téléphone, la messagerie ou le clavardage en direct pour interagir avec les utilisateurs / clients, un atout Expérience dans l’engagement avec des parties prenantes de niveau directionnel pour résoudre des conflits de façon détaillée, efficace et dans les délais, ainsi que la capacité démontrée à expliquer des idées complexes de manière simple et claire Capacité à travailler les fins de semaine et les jours fériés, ainsi que tôt le matin ou en soirée. Votre horaire peut changer selon les besoins de l’entreprise Excellentes aptitudes de communication orale et écrite pour offrir un service client exceptionnel aux invités et hôtes, et interagir avec les parties prenantes Aptitudes à l’écoute active Empathie et patience dans la gestion de situations clients, en particulier sous pression Solides compétences organisationnelles, notamment en matière de priorisation, de gestion de tâches multiples, d’attention aux détails et d’atteinte des objectifs et engagements Passion pour le service à la clientèle exceptionnel et l’établissement de normes élevées Capacité à prospérer dans un environnement ambigu, rapide et complexe, faire preuve de proactivité pour répondre rapidement et efficacement Capacité à évaluer avec précision les risques, à comprendre l’urgence, à faire preuve de bon jugement et à partager les informations les plus pertinentes avec les parties prenantes, y compris les dirigeants Capacité d’adaptation à de nouvelles tâches et responsabilités selon les besoins Attitude proactive face aux nouveaux défis et capacité à s’ajuster aux priorités et environnements changeants Capacité à s’adapter à l’évolution des tâches et fonctions avec ouverture et flexibilité, ainsi qu’à changer d’équipe Maîtrise avancée de l’informatique, incluant Apple/Mac OS, Google Suite, et connaissance des systèmes CRM et capacité d’apprendre rapidement de nouveaux outils La maîtrise de l’anglais et du mandarin, à l’oral et à l’écrit, est requise Votre lieu de travail: En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et le sentiment d’appartenance : Airbnb s’engage à travailler avec le bassin de talents le plus vaste possible. Nous croyons que la diversité des idées favorise l’innovation, l’engagement et nous permet d’attirer des personnes créatives, tout en développant les meilleurs produits, services et solutions. Nous encourageons toutes les personnes qualifiées à poser leur candidature. Nous nous efforçons également d’offrir un processus de recrutement et d’entrevue inclusif pour les personnes handicapées. Si vous êtes un(e) candidat(e) ayant un handicap et avez besoin d’un accommodement raisonnable pour soumettre votre candidature, veuillez nous contacter à : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les mesures d’adaptation nécessaires pour appuyer votre processus de recrutement. Nous vous prions de nous contacter seulement si votre handicap vous empêche de compléter notre formulaire de candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$58,000&mdash;$63,000 CAD

Spécialiste, Soutien Premium (mandarin)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Delivery Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Korea. The Delivery Manager supports one or more internal CS services. The Delivery Manager is an operational leadership role that requires substantial experience in customer service and team management. Delivery Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; &nbsp; &nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Background &amp; Experience: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Proficiency in English and Korea languages Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your Skills &amp; Expertise: Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

CS Delivery Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Difference You Will Make: The Workforce Management (WFM) Workforce Planning Optimization Lead is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As an Airbnb Workforce Planning Optimization Lead, you will be responsible for leading and driving the allocation of headcount across multiple sites, channels and tiers and be expected to manage these and the relationships with partner WFM teams, capacity planning teams and internal stakeholders. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results. A Typical Day: Own the end-to-end WFP processes for a global line of business(s) Be a subject matter expert and leader in the operations and functions of selected services to ensure the best WFM practices are applied to drive the highest efficiency Lead communication across the broader Airbnb team and our outsource partners, including preparing performance reporting and the delivery of them at WBR/MBR and QBR’s Generate and deploy schedules for the organizations, internally and externally depending on language, skill and contact channel Analyze the demand for multiple Services with multiple channels and languages across multiple inbound and back office channels Build and run scheduling scenarios and provide analysis of potential impacts of new lines of business, changes to SLA, routing and workflows upon a business Lead insights and recommendations to the planning and staffing process based on proven WFM insights for driving change within a service Actively own and plan for future scenarios (e.g. high risk event weekends), drive insights and strategies for these scenarios and lead communications with stakeholders to have in place for potential challenges Analyze and interpret performance data to identify and implement opportunities to drive change and strategy Participate and promote accredited Third party upskill training relevant to the role Establish an in-depth working knowledge of the aspects of the role, planning, forecasting, routing and strategy for given services and working knowledge of other services/tiers Be a trusted and reliable stakeholder in your line of business in order to provide Senior Leadership with recommendations and analysis to ensure you are critical to their success Provide cover and proxy for the Regional WFP Manager when and if required Support teammates by acting as a leader and by advising others on the team based on your experience and expertise Be the primary WFP POC for business initiatives Lead increasingly complex initiatives. Eg completing the analysis of issues, gaining alignment on actions and implementing and tracking results Your Expertise: Bachelor’s Degree or equivalent experience is required. Must have a minimum 5 years of experience in a contact center management role. Experience with industry standard WFM platform required, i.e. Genesys WFM, NICE IEX or similar Excellent communication skills; Ability to communicate clearly and effectively with all levels of the organization. Ability to brief findings to senior stakeholders using data and insights Ability to persuade and negotiate with senior leadership. Well-developed problem-solving and analytical skills with attention to detail Ability to effectively communicate complex information clearly to a non WFM/technical audience Exposure to Interactive Insights, Tableau and SQL preferred&nbsp;&nbsp; Eagerness to learn &amp; manage multiple technical systems Ability to process large amounts of complex raw data and present in a comprehensible fashion Self-motivated and driven, used to being in a fast-paced environment Solid knowledge of Excel and Google Docs A dedicated team player and relationship builder Readiness to travel to other offices nationally and internationally on occasion. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Workforce Planning Optimization Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Design Operations enables Airbnb’s Design group to run effectively to make products that are usable, lovable, and scalable for our users. Partnering closely with Design, Product Management, Engineering, and business leaders, we drive Airbnb’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency.&nbsp; The Design Program Managers on this team lead the end-to-end planning, execution, and budgeting of programs to deliver success for our product, hosts, and guests. With a strong appreciation for the practice and process of design, you understand the multiple disciplines that go into a successful product. You bring creativity to the operational aspects of a design team and deal with solving the “how,” freeing up your design lead peers to focus on crafting the “what.” You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight. The difference you will make: As a Lead Design Program Manager (DPM), you will partner with our Design Managers and/or Directors and cross-functional leaders to drive the adoption of our Design System and advancement of design workflows and tooling. You will drive tight alignment of activities across teams through cross-functional planning, strong communication, and rigorous program management.&nbsp; &nbsp; In this role, you are responsible for the delivery of documentation, education, and onboarding resources for our design system. You will establish best practices for operationalizing a design system team at scale, as it continuously evolves. You also will partner with design and engineering specialists to identify and pilot new tools and technologies that will advance the way that designers at Airbnb do their work - including the use of AI. You will strategically communicate learnings and recommendations to leadership while partnering with operations to implement new tools. You will partner closely with Design Operations Leadership to provide insight on program progress and raise any red flags that could affect delivery.&nbsp; A typical day: Drive consistency and harmony in design team operating rhythm, including communication structures, project templates, leadership cadence, and resource utilization. Initiate and run internal initiatives that significantly improve the Design org’s operations and cross-functional ways of working. Optimize interaction models between Design Systems and Feature Teams to identify opportunity, unlock productivity, and accelerate execution Drive continuous improvement leveraging lessons learned from teams to celebrate successes as well as identify ways to improve. Identify and predict obstacles, collisions, and risk to programs and seek solutions to eliminate them Inspire, develop, and challenge Airbnb's Design Program Management team, modeling excellence. Build a following: attract and nurture the best talent. Your expertise:&nbsp; BA/BS with 12+ years Consulting, Program Management, Product Management, Project Management or relevant experience. Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line. Track record of managing and shipping impactful design initiatives in a large digital product org.&nbsp; Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills. Proven ability to build strong relationships and influence business leaders. Demonstrable leadership skills and experience in mediation, negotiation, and conflict resolution.&nbsp; Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams. Experience in structuring and implementing initiatives at scale with design and product teams. Background in establishing systems: experience developing process where little exists, and demonstrated flexibility to get things done. Passionate and enthusiastic about organizational excellence and attention to detail Thrives in ambiguity in a fast-paced, hyper-growth organization Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$154,000&mdash;$191,500 USD

Lead Program Manager, Design

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems. We own and continuously improve Airbnb’s test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: As a global company and product, the tests, tools and frameworks that we build have to scale to the needs of both our external customers but also to the expectations of our internal stakeholders. Therefore, our mission is to ensure that Airbnb has the test coverage, tooling and frameworks necessary to assure that our product workflows deliver a seamless high quality experience for our customers. As a Senior Android Engineer, you will help us meet this challenge by helping develop and maintain our automation coverage, test tools/environments/frameworks, writing and testing product/system code, participating in design reviews to architect testable systems, and guiding designs and code to improve its modularity and testability.&nbsp; You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. A Typical Day:&nbsp; Build, maintain, and support the quality of our product workflows by developing and executing automated tests, collaborating closely with product engineering teams to ensure robust test coverage for new features and releases, and actively participating in the continuous improvement of testing processes. Build, maintain and support our platforms – testing infrastructure, applications, environments and tools using your expertise in distributed systems Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence Scale distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution Work with cross-functional teams spanning design, product, data science, and research partners to drive engineering decisions and influence outcomes Your Expertise: Bachelor’s degree in computer science/engineering or equivalent 5+ years of mobile development experience, or 2+ years with a PhD in a fast paced, high growth tech environment Demonstrable knowledge in Kotlin, Java and Espresso Demonstrated expertise in developing testability and test automation frameworks and infrastructure for testing Android mobile applications at a large scale Experience developing or testing distributed systems Excellent communication skills towards facilitating interactions with cross-functional teams Hands-on technical leadership leading projects and defining roadmaps Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Android Engineer, Quality Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Insider Threat Investigations Manager oversees the rollout, operational quality, and ongoing effectiveness of BPO (Business Process Outsourcing) investigations into insider threats impacting Airbnb. This leader is responsible for building, scaling, and managing a global insider investigations program that empowers external (BPO) teams to deliver high-quality, compliant, and thorough investigations. As the program grows, the Manager will develop and oversee regional investigations leads, who will manage onboarding and ongoing support for BPO investigations teams in their geographic areas. For high-complexity and high-severity cases, the Manager acts as both lead and partner, driving joint investigations alongside BPO personnel to ensure delivery of best-in-class investigative outcomes. They will closely collaborate with their program counterpart within Security Engineering, collating security control vulnerabilities, building feedback channels, closing the loop of investigative findings, detection gaps, and emerging threats, to inform ongoing improvements in detection rules and workflows. They will collaborate extensively with Information Security, Legal, HR, and Risk &amp; Compliance to safeguard Airbnb’s assets and reputation. A Typical Day:&nbsp; Program Leadership, Scalability &amp; Operational Oversight Deploy, and evolve the BPO Insider Threat Investigations program to support global operations and future growth. Develop the framework to scale the program regionally by recruiting, onboarding, and managing regional investigations leads. Oversee directly, then delegate operational oversight to regional leads in the delivery of standardized BPO onboarding, ongoing training, operational review and maintenance for both new and existing BPO investigation teams. Conduct continuous assessments of BPO investigations and regional teams to ensure thoroughness, technical accuracy, compliance, and alignment with Airbnb standards. Lead global feedback cycles, and knowledge-sharing sessions across internal teams, regional leads, and all BPO investigators. Serve as an escalation point for high-impact cases, ensuring prompt response and resolution in collaboration with regional leads and BPO teams. Coordinate with Security Engineering on the rollout, scaling and performance review of detection models, ticketing systems, and remediation action specifically designed for the BPO use case. Investigation Management &amp; Joint Case Leadership Oversee BPO and regional investigation workflows for diverse insider threat risks (financial misconduct, IP theft, production abuse, unauthorized access, etc.). Prioritize and define key performance indicators (KPIs) for BPO investigation teams to ensure investigations are thorough, compliant, and aligned with Airbnb standards. Oversee and enforce SLAs for investigations, ensuring investigations begin promptly and final reports are delivered within defined timeframes. Personally lead and coordinate joint investigations and subject interviews in partnership with BPO teams and regional leads on complex, high-severity matters. Assure all investigations reflect proper evidence handling, digital forensics, interview practices, and documentation in line with legal, regulatory, and corporate requirements. Guidance for Investigations Set investigation and response standards and provide log analysis guidance to BPO teams, then to internal regional leads. Align regional leads and BPO investigators with internal resources, tools, and subject matter expertise as needed. Legal Acumen, Compliance, and Reporting Ensure global investigations comply with employment law, data privacy regulations, company policies, and relevant commercial frameworks. Collaborate with Legal, Talent, Privacy, and Risk and Compliance both centrally and via regional leads to support effective risk management and remediation. Deliver structured, cross-functional and executive-level reports and briefings on regional and global threat, vulnerability, and BPO security health metrics and synthesize lessons learned for continuous improvement. Your Expertise: Experience &amp; Expertise 10+ years of professional experience in insider threat investigations, enterprise security, investigations into applications, production environments, or equivalent. Demonstrated experience overseeing investigation teams and/or managing vendor/BPO programs at scale, preferably including global/regional operations. Experience establishing and managing regional leadership structures in investigations, with a track record of onboarding, training, and supporting geographically distributed teams. Strong background in technical investigation, digital forensics, and operational quality assurance. Managerial &amp; Program Skills Proven ability to build and scale enterprise investigation programs, including development of regional leadership/oversight capabilities. Skilled in mentoring, enabling, and coaching both direct and indirect (e.g., BPO/regional) investigation teams. Capable of designing and implementing regional onboarding programs and maintaining operational standards worldwide. Legal Acumen Deep understanding of employment law, data privacy, and regulatory compliance relevant to large-scale, cross-border investigations. Preferred Certifications General/Corporate/Workplace Investigations CFE, PCI, CPP, CFI, SHRM-Internal Investigations Cyber Security Awareness Courses(e.g. Google Cybersecurity Certificate) Insider Threat &amp; Threat Assessment CERT ITPM, NaBITA, Behavioral Science. Project Management Professional (PMP); Agile Certified Practitioner (PMI-ACP) Additional Attributes Demonstrated ability to communicate program strategy, status, and risk effectively to senior leaders and cross-functional teams globally. Analytical thinker with a commitment to operational excellence, scalability, and continuous program improvement. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list&nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$154,000&mdash;$192,000 USD

Senior Insider Threat Investigations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Audit and Advisory team is committed to innovation and excellence. We provide a variety of services to our business partners and technologists, to help ensure Airbnb’s data management and governance practices align with our organizational objectives and regulatory requirements. Our activities are designed to add value, improve the Company’s operations and provide insights to the executive team and the Audit Committee. The Difference You Will Make: We are seeking a Senior Principal,&nbsp; Data Governance Audit &amp; Advisory Services, with a strong background in data governance, data management and cloud computing, particularly with Amazon S3. The ideal candidate will play a crucial role in our Audit and Advisory team, providing strategic insights and solutions to enhance our data capabilities, support business objectives and drive risk reduction efforts.&nbsp; A Typical Day:&nbsp; Develop and provide advisory services on data governance policies and procedures to ensure data integrity, compliance with regulations, and best practices in data management. Oversee and enhance tools for audit and advisory work related to data governance, driving the dynamic audit identification process, and creating audit plans focused on data governance. Partner with key stakeholders, including business and technology partners, to evaluate data needs, support robust data architecture, and align with strategic initiatives. Develop and deliver enterprise-wide training on data governance, collaborating with other disciplines such as Enterprise Risk, Global Compliance Services, and Data &amp; Analytics to maintain departmental alignment. Stay current with industry trends and technologies to improve data solutions and practices, while working on ad hoc projects as required. Ensure cohesive execution of projects by collaborating with third-party resources and subject matter experts. Your Expertise: 15+ years of data governance, consulting, or relevant fields, with 5+ years in managerial or project management roles.&nbsp; Proven experience as a Data Solutions Architect, Data Governance, or leading consulting or internal audit engagements focused on data governance. Strong understanding of AWS S3 and cloud computing technologies, along with experience in data modeling and data warehousing.&nbsp; Experience in auditing or advising on developing and enhancing data governance tools and frameworks, with knowledge of data privacy regulations (e.g., GDPR, CCPA). Exceptional written and verbal communication skills, with the ability to influence key stakeholders globally and cross-functionally, and communicate complex data concepts to non-technical audiences, including executive levels. Ability to manage multiple projects simultaneously with strong time management and prioritization skills. Proactive, creative problem solver with strong organizational skills. Strong interpersonal skills and ability to work collaboratively in a team environment. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Senior Principal, Data Governance, Internal Audit

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Software Engineer_Payment Economics &nbsp; Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. &nbsp; The Community You will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. &nbsp; The Difference You Will Make: As a Software Engineer in the Payments Org you’ll need to be passionate about payments. You will lead through influence and collaboration to transform concepts into reality. Your deep understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers will be needed for ideating, advocating, and driving cost efficiencies across our payments platform. You’re expected to be comfortable with ambiguity, and help the team enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You should be able to guide and navigate the team through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders.&nbsp; You will have to be passionate about building a high performing team and creating a unique culture. You will be expected to lead the team to work with engineers in the US to tackle these complex challenges. Aligned with our company mission, Belong Anywhere, we value the importance of diversity and belonging in the workplace, and that's why we commit to not discriminating on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp; A Typical Day: Build backend services and APIs to create scalable engineering systems Work with product managers, data scientists, business analysts and operations to define, capture, and use real-time event data for business insights and product features Collaborate with infrastructure engineering teams to participate in, validate, and evolvehow we build, test, and deploy code in a distributed Service-Oriented Architecture Alter existing and develop new data access and protection patterns to ensure ourcommunity’s personal data is safe and secure, at scale Your Expertise: 3-5 years of industry experience Backend or Full-Stack experience in a work-setting or classroom-setting. Work experience, open-source code, or coursework in any of the following languages: C/C++, Java, C#, Python/Django, Ruby/Ruby on Rails Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms). Understanding of data structures and problem solving approaches, and ability to articulate trade offs Passion for creating highly effective technology platform for our growing global workforce Experience with Agile development Be future looking; we might be focused on immediate regulations, but need to build for the long term Comfortable with tackling ambiguous problems and unblocking yourself Focus on building high quality products; every one of our flows affects the business bottom line Data driven in how you solve problems and validate you've solved them correctly Have a strong desire to mentor the careers and development of other engineers Possesses strong verbal and written communication skills. BS in Computer Science / MIS or equivalent work-related experience Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹3,050,000&mdash;₹4,350,000 INR

Software Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both&nbsp;Mandarin and English, written and spoken. The Difference You Will Make: The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp; As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&nbsp; A Typical Day:&nbsp; The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Provide the highest level of service to our community in each and every case Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management Combining efficiency with bespoke quality:&nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances Personalize communications to users, demonstrating the highest hospitality standards Participating in your team’s improvement:&nbsp; Leverage your functional operational knowledge to proactively support the team success Provide insights about community experience and continuous improvement opportunities to your Management Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Shares ideas to improve processes and ways of working Willing to take on various tasks and responsibilities as needed (including moving teams) and&nbsp; showing openness to new challenges and a proactive approach to work. Stakeholder engagement:&nbsp;You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results Displays flexibility, openness and approachability when resolving issues Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics You are on-call to handle emergency situations in the evenings &amp; weekends Your Expertise: 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&nbsp;&nbsp; Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders Active listening skills to understand guest needs and provide personalized recommendations and assistance Empathy and patience in dealing with customers, especially in high-pressure situations Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time Passion for delivering exceptional customer service and setting a high bar Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively Ability to adapt to new tasks and responsibilities as needed.&nbsp; Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&nbsp; Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools Language proficiency in English and Mandarin, written and spoken, other languages are a plus Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.&nbsp; This role is newly created and does not replace or backfill an existing position.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Canada Annual Pay Range$58,000&mdash;$63,000 CAD

Specialist, Premium Support (Mandarin)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb is a vision and mission driven company. Our Leads embody this culture and mindset. Technical team leads here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage actionable&nbsp; metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.&nbsp; We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere. The Difference You Will Make: The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year.&nbsp; Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.&nbsp; The Digital Platform team is looking for an AI Case Context Platform Manager, who will be responsible for building AI capabilities that enable our CS agents to quickly understand the relevant context of a case and empower them to address our users’ issues effectively. This role is instrumental in advancing Airbnb’s CS organization by creating robust, scalable, and efficient intelligent components. The platforms and tools under this scope will play a pivotal role in empowering our agents and enhancing the overall customer support experience.A Typical Day Manage and spearhead the development of case context platforms and products within the CS Platform and Experience team.&nbsp; Collaborate with cross-functional teams to understand user needs, align on objectives, and drive the successful delivery of data-driven solutions. Define and maintain comprehensive product roadmaps that align with the organizational goals and customer support priorities. Oversee the implementation of projects Create innovative digital experiences and solutions that enhance Airbnb’s capabilities in case context and intelligence. Monitor product performance and incorporate feedback to ensure continuous improvement in the platforms and tools developed Your Expertise&nbsp; 5+ years of product management experience OR other technical disciplines (engineering / data science / project management) Strong understanding of data-driven technologies, infrastructure, and tools. Excellent collaboration and communication skills to work with multidisciplinary teams. Demonstrated ability to identify user needs and translate them into actionable product strategies. Experience defining product roadmaps, managing priorities, and delivering high-quality outcomes. Ability to orchestrate across teams, both yours and others’, to build and execute complex business plans and strategies Experience in operating in global environments across cultures, locations, and time zones A Community-first user-centric mindset Highly analytical and comfortable making data-driven decisions while balancing the right approach for our Community Familiarity with data science, analytics and machine learning concepts Ability to quickly absorb technical concepts and communicate them to a non-technical audience Experience working with a customer service team and/or operations team is a big plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in &nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously &nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$177,000&mdash;$208,000 USD

Platform Manager, AI Case Context, Community Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.&nbsp; You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day:&nbsp; Meet and exceed OKRs by owning the performance and success of the hotels&nbsp; within your portfolio&nbsp; Operate autonomously to secure more inventory and create &amp; implement strategic tactics to ensure your hotel &amp; serviced apartment partners are successful in your markets, driving maximum business impact Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes&nbsp; Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) Act as a mentor &amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving&nbsp; Confidently sell to and build strong relationships with senior-level hotel executives Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel &amp; serviced apartment partners. Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives &amp; implement innovative ideas in the mobile travel space Your Expertise: 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Fluency in Spanish &amp; English is required The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team Familiarity with leading complex and/or cross-functional projects from concept to inception Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. Flexibility to travel 25% of the time Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Spain Pay Range€65.000&mdash;€80.000 EUR

Senior Market Manager, Spain

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is seeking an experienced and strategic Senior Partnerships Manager, Host Payouts&nbsp;to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Director of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals. The Difference You Will Make: You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact and long-term alignment, you'll help craft our partner landscape, structure and renegotiate commercial agreements, and serve as a critical voice in expanding and optimizing how payments to hosts are enabled around the world. A Typical Day:&nbsp; Strategic Partner Leadership Define and evolve our payout partner strategy in collaboration with the broader Payments, Product, Compliance and Finance teams to ensure coverage, performance, and alignment with Airbnb’s strategic and financial goals. Identify the right partners in each market, structure new deals, and renegotiate existing relationships to optimize for cost, reliability, reach, and innovation. Drive global deal execution for payouts—developing commercial structures, navigating regional regulatory constraints, and shaping contracts to meet Airbnb’s evolving needs. Relationship Management and Performance Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners, managing executive-level engagement to ensure Airbnb is a priority client. Monitor partner performance rigorously, identify gaps or opportunities, and lead cross-functional efforts to address issues or evolve terms. Lead strategic business reviews and act as the point of escalation and problem resolution for performance or operational misalignment. Global Payments Strategy &amp; Influence Assist in the ongoing scaling ofAirbnb’s payout infrastructure—ensuring that partner decisions reflect regional needs, market conditions, cost structures, and regulatory environments. Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations to align execution with global strategy. Stay ahead of industry and macroeconomic changes affecting international payments and proactively bring forward opportunities and risk mitigation strategies. Your Expertise: Relationship-Driven Growth 10+ years of experience in the payments or fintech industry, with at least 8 years in strategic partnerships, business development, or enterprise account management. Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships that balance customer experience, innovation, and financial return. Proven ability to craft and execute partner strategies that result in measurable business growth and process improvement. Execution &amp; Strategic Alignment Deep knowledge of global payment methods, financial products, and cross-border payout solutions. Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow), and experience optimizing it through partner levers. Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts. Influence &amp; Cross-Functional Leadership Strong storytelling and analytical skills, using data to advocate for business needs and influence internal and external stakeholders. Success working in highly matrixed environments, bringing together diverse stakeholders to move complex partnerships forward. A passion for creating inclusive, innovative environments that foster collaboration and high performance. Preferred Qualifications International payments experience, especially in marketplace or platform models. Experience in platform organizations advising internal stakeholders on partner enablement strategy. Experience working with regulators or regulated partners in cross-border payout environments. MBA or equivalent advanced degree is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Senior Partnerships Manager, Host Payouts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Android Platform team’s mission is to provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and IDE integrations. Our latest projects include Trio, an Android framework for Jetpack Compose screen architecture, and Focus Mode, an Android Studio plugin to supercharge IDE &amp; Sync performance, among many others. The Difference You Will Make: In this role, you’ll be responsible for driving projects that increase the productivity of the Android community at Airbnb and unlock new capabilities through a combination of frameworks and toolings. A Typical Day:&nbsp; Collaborate with team members &amp; cross functional partners to identify opportunities for improving our developers’ productivity. Drive roadmap projects and deliver high quality results to further our mission. Improve our existing frameworks &amp; build system to deliver on our ambitious vision. Your Expertise: 5-9 years of industry experience building Android apps using Kotlin. Experience building frameworks and build-systems (using Gradle, Bazel, etc.) Deep technical understanding of how dependency injection systems work (e.g. Dagger) Experience building code generation tools (e.g. annotation processors, KSP, Kotlin compiler plugins) Experience working in medium to large-scale codebases. [Nice to have] 2+ years of experience using Jetpack Compose. [Nice to have] Experience building Android Studio / IntelliJ IDEA plugins. [Nice to have] Experience using Compose for desktop. Ability to travel to the San Francisco office for about a week each quarter for gatherings. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Android Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Senior Software Engineer, Payment Processing &nbsp; Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. &nbsp; The Community You will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. &nbsp; The Difference You Will Make: As a Senior Software Engineer in the Processing Payments Org you’ll need to be passionate about payments. You will lead through influence and collaboration to transform concepts into reality. Your deep understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers will be needed for ideating, advocating, and driving system reliability across our payments platform. You’re expected to be comfortable with ambiguity, and help the team enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You should be able to guide and navigate the team through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders.&nbsp; You will have to be passionate about building a high performing team and creating a unique culture. You will be expected to collaborate to work with engineers in the US to tackle these complex challenges. Aligned with our company mission, Belong Anywhere, we value the importance of diversity and belonging in the workplace, and that's why we commit to not discriminating on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A Typical Day: As a Senior Software Engineer on the Payments Processing team, your mission is to design and build a payments gateway platform that is fast and easy to integrate with, reliable for money movements, smart to route our business cost-effectively, resilient to any external processor downtime in any market, and accurate for Financial reporting. We’re looking for engineers who are independent, thoughtful, creative, and passionate about building the best payment gateway platform.&nbsp; &nbsp; Critical to make technical decisions Provide technical guidance for engineers and teams Advise on architecture and propose solutions to payment problems that span multiple teams and organizations. Consult on the performance, scalability, architecture, reliability and engineering best practices of payment gateway systems. Lead a cross-team group of engineers and partner with product, data, finance, operations to push the boundaries of what payments gateway platform can support. Your Expertise: 5-9+ years of industry experience Backend or Full-Stack experience in a work-setting or classroom-setting. Work experience, open-source code, or coursework in any of the following languages: C/C++, Java, C#, Python/Django, Ruby/Ruby on Rails Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms). Understanding of data structures and problem solving approaches, and ability to articulate trade offs Passion for creating highly effective technology platform for our growing global workforce Experience with Agile development Be future looking; we might be focused on immediate regulations, but need to build for the long term Comfortable with tackling ambiguous problems and unblocking yourself Focus on building high quality products; every one of our flows affects the business bottom line Data driven in how you solve problems and validate you've solved them correctly Have a strong desire to mentor the careers and development of other engineers Possesses strong verbal and written communication skills. BS in Computer Science / MIS or equivalent work-related experience Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Software Engineer, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Profile &amp; Community team is currently hiring for a backend Senior Software Engineer. The Profile &amp; Community team at Airbnb is focused on empowering users to authentically represent themselves and connect with others, building a vibrant, real-world community. We support guests, hosts, and businesses by developing scalable systems for user profiles and community features, ensuring every interaction on Airbnb fosters genuine connection and belonging. Your day-to-day responsibilities includes: Collaborate with the other engineering teams across the stack while working closely with counterparts within Knowledge Graph, Search, Listings, Trips, and others to build scalable and high quality platforms and foundations. Work closely with cross functional partners to define and execute on products and features that enable our guests and hosts to set up their accounts and profiles quickly and easily. Architect and build efficient and reusable backend components, architect reliable, performance and scalable systems. Evaluate and prototype new technologies and techniques that can enable faster iterations and execution across our tech stack. Mentor and support other engineers in the team or in related teams. Your Expertise: 6+ years industry experience Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience Experience in building and scaling high-quality and high-traffic products (or systems). Ability to evaluate technical approaches and design product solutions to solve real-world problems. Ability to drive alignment, manage projects and effectively collaborate with stakeholders. Mentorship to junior developers&nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. . This list is continuously evolving, so please check back with us if the&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Software Engineer, Profile & Community

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership &amp; economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join:&nbsp; We are looking for a hands-on Staff, Advanced Analytics&nbsp; who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.&nbsp;&nbsp; Drive day to day product analytics and build analytical solutions Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience. A Typical Day:&nbsp; Owning the product analytics road map, prioritization &amp; delivery of solutions in the Contact Center Product space.&nbsp; Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines. Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness Collaborate with engineering to define scale logging and ensure observability across Agentic and LLM workflows. Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations. Translate insights into strategic recommendations for senior leaders; shape product priorities through data. Hire, mentor and up level team capability in AI analytics, experiment best practices and storytelling.&nbsp; Your Expertise: 12+ years in industry experience and a degree (Masters or&nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research). Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences Strong expertise in Python, SQL, A/B testing platforms and best practices Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy). Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement. Experience designing and building metrics, from conception to building prototypes with data pipelines Familiarity with vector stores, embeddings, prompt instrumentation, and structured logging of LLM interactions would be a plus Contact center domain and market place domain knowledge would be a plus Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Pay Range₹4,410,000&mdash;₹6,300,000 INR

Staff Advanced Analytics, Digital & AI Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Data represents the voice of Airbnb’s users at scale. The Data Warehouse Infrastructure team is responsible for the foundational big data infrastructure, which is used by hundreds of engineers to collect, manage, and analyze data at scale. We are using open source technologies like Hadoop, Spark, Trino, Iceberg, Airflow etc. A Typical Day: Design and build the next generation big data compute platform to empower data ETL, analytics and machine learning at Airbnb Operate, manage and improve the reliability, performance, observability and cost efficiency of the platform.&nbsp; Write maintainable and self-documenting code, perform code reviews. Work on, and contribute to open source software, and have industry impact. Your Expertise: BS/MS/PhD in Computer Science, a related field, or equivalent work experience preferred. 10+ years of experience working with data infrastructure, with a focus on big data technologies. Proficiency in big data technologies such as Hadoop, Yarn, Spark, Presto/ Trino, Hive, and AWS EMR. Strong programming skills in languages such as Java, Scala. Extensive experience in designing, building, and maintaining scalable, fault-tolerant distributed systems. Demonstrated expertise in multi-threading and concurrency programming. Familiar with database systems, both SQL and NoSQL. Proven ability to collaborate with other teams to define system requirements, identify potential solutions, and test and integrate systems. Capacity to troubleshoot and resolve complex data infrastructure problems. Strong communication skills, both written and verbal. Ability to work effectively in a team environment. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. &nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, Data Warehouse Compute

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join As part of the Application Platforms organization, the Data Frameworks team builds foundational data products that enable scalable, consistent, and performant access to application data across Airbnb. We serve a broad set of internal partners - including product engineering, machine learning, and infrastructure teams - by providing interfaces that bridge the gap between transactional and analytical data needs. Our work enables engineers and systems across Airbnb to model, transform, and serve data effectively through unified, intuitive frameworks. The Difference You Will Make Lead a team of software engineers building core data platform capabilities that power application-level use cases across Airbnb. Define and execute on a multi-year vision to unify how derived data is produced, consumed, and served in online contexts. Evolve and scale a suite of services, APIs, and data models that are central to our application and ML infrastructure. Partner with engineering and product teams to standardize entity-based access patterns, improve data reliability, and reduce integration overhead. Drive adoption of platform capabilities by collaborating closely with partner teams to deeply understand their use cases and deliver intuitive solutions. Build and grow a healthy, high-performing team that emphasizes product thinking, technical depth, and developer empathy. A Typical Day Collaborate with Staff+ engineers, TPMs, and cross-functional stakeholders to define team strategy and execution plans. Review and provide feedback on technical designs related to system and API design, and serving patterns. Support the team in operational excellence, reliability, and continuous improvement of core systems. Mentor team members, provide coaching and career development, and foster a culture of curiosity and ownership. Represent the team in broader planning forums, driving alignment and contributing to org-wide platform strategy. Your Expertise 9+ years of relevant software development industry experience with at least 3-5+ years of managing an engineering team in a fast paced tech environment with a BS or MS in CS or relevant field. Experience leading software engineering teams building developer-facing platforms or data-intensive systems. Strong understanding of distributed systems, application-layer APIs, and event-driven architectures. Proficiency with technologies such as: Apache Kafka, GraphQL, Apache Flink, Apache Spark, or other streaming/batch processing frameworks, Materialized views and data serving layers, Opensearch, Elasticsearch Familiarity with building ML-aware data pipelines or data products that support personalization, trust, or search applications. Strong product and stakeholder instincts, with the ability to balance long-term platform vision with near-term delivery. Excellent communication and cross-functional collaboration skills. Passion for mentoring engineers and scaling healthy team culture. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Data Frameworks

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Influencer Manager - 12 Month Fixed Term Contract&nbsp; &nbsp; The Community You Will Join: The Airbnb Communications team helps drive earned visibility and cultural relevance for the brand, delivering thoughtful campaigns that support direct traffic and brand love. As part of our influencer function, you’ll work within a team that sits at the intersection of culture, content, and community - leading locally resonant, social-first campaigns that inspire and inform. The Difference You Will Make: We are looking for a dynamic, collaborative, and creative Influencer Manager for a 12 month fixed term contract to lead execution of Airbnb’s influencer strategy in Italy. In this role, you’ll localise regional priorities and deliver best-in-class campaigns that connect Airbnb to culturally relevant conversations and communities. &nbsp; You’ll be responsible for managing day-to-day influencer execution: identifying and nurturing creator relationships, leading campaigns end-to-end, overseeing briefing and contracting, and partnering closely with internal stakeholders, and agency teams.&nbsp; This is a hands-on role for someone passionate and knowledgeable about the power of influencer marketing&nbsp; and knows how to translate brand objectives into content that is native, thumb-stopping and earns influence, not interrupts. &nbsp; A Typical Day: Execute local influencer campaigns aligned to regional and global priorities, owning timelines, creative execution, and performance tracking Build and manage strong relationships with creators - from up-and-coming talent to seasoned partners - to ensure authentic storytelling and long-term brand advocacy Identify and vet influencers for brand and campaign fit across Instagram, TikTok, and YouTube, ensuring inclusive, culturally relevant casting Draft clear, strategic briefs that reflect campaign objectives, key messages, and content guidelines Partner with legal and agency teams to draft and negotiate influencer contracts, including deliverables, usage rights, paid media options, exclusivity, and payment Identify potential opportunities for collaboration with key opinion formers including policy, cultural and news influencers and third party validators and build out policy influencer program in Italy, including how and when we work with agencies to execute Collaborate with internal teams (PR, policy, social, marketing, legal, and community) to ensure seamless campaign delivery Manage all logistics for influencer stays or experiences - including vetting, Host coordination, credit/coupon approvals Lead influencer onboarding and content reviews to ensure quality and alignment with Airbnb brand standards Track influencer performance, deliver regular updates to the regional team, and support the creation of end-of-campaign reports across all social channels (with support from agency) Work with the Marketing Affiliates team and regional influencer lead to align plans, avoid duplication of efforts, and maximize impact of our influencer campaigns Partner with the policy team and policy comms manager to ideate and create strong reputation building campaigns through relevant key opinion leaders and political and economic influencers and industry experts Stay plugged into culture and trends: bringing forward creator ideas, campaign hooks, and reactive opportunities in real time Monitor performance using tools such as CreatorIQ and Sprinklr; partner with agency to optimize campaigns accordingly Your Expertise: 5–7 years of experience in influencer marketing, talent partnerships, or social-first content strategy A deep understanding of the creator landscape in Italy and strong instincts on what content resonates and why Proven ability to manage end-to-end influencer campaigns: from sourcing and briefing to contracting and performance analysis Track record of advising political decision makers (party, NGO, corporate) on social media/amplification strategy, and running effective social media operations Experience working with social platforms including Instagram, TikTok and YouTube Confident managing external agencies and multiple stakeholders across legal, marketing, and comms Strong written and verbal communication skills; experience writing briefs and reviewing content Comfortable with creator negotiations, including deliverables, usage rights, and paid media&nbsp; Familiarity with influencer marketing tools (CreatorIQ, Sprinklr or similar) and reporting best practices Able to juggle multiple campaigns, creators, and deliverables at once while maintaining high attention to detail Passion for storytelling, digital culture, and brand building through the creator economy Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Influencer Manager, Italy - 12 Month Fixed Term Contract

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. No global movement springs from individuals. It takes an entire team united behind something big. On the Safety Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. We are looking for an enthusiastic, dedicated leader who knows how to motivate and inspire a team in a cutting-edge and fast-paced risk management environment. The Safety Team Lead is responsible for managing the performance and quality of their team, monitoring team performance as measured by agreed-upon service delivery targets and key performance indicators, and mentoring, coaching, and professionally developing the specialists on their team. &nbsp; The Community You Will Join:&nbsp; We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety At Airbnb, we are committed to keeping our community safe, inclusive, and supported through every experience. This role sits at the heart of that mission, designed for individuals who have perfected the core of safety case handling and are ready to take on complex, high-ambiguity, high-sensitivity cases while partnering with internal and external stakeholders. As a Senior Specialist, you’ll be trusted with our most sensitive, high-risk cases, those that require a combination of trauma-informed support, exceptional judgment, and deep behavioral insight. You’ll also serve as a thought partner to leadership, helping to raise the bar on how we care for our users, and how we collaborate globally to drive consistency and care. The Difference You Will Make: You will directly support users and internal stakeholders during our most critical, low-frequency but high-severity incidents, including but not limited to: Physical or sexual assault, exploitation, or abuse Self-harm and mental health-related emergencies Human trafficking and child endangerment Domestic violence or threats to personal safety Culturally sensitive, high-risk cases requiring bespoke handling Your ability to navigate ambiguity, crisis, and cultural nuance with poise and empathy will help preserve safety and trust at the most difficult times. A Typical Day: Operational Excellence Competencies Provides leadership-level case handling across high-complexity, high-sensitivity cases Demonstrates deep subject-matter expertise in personal safety risk assessment and trauma-informed communication Collaborates on complex case decisions across cross-functional teams including Legal, Comms &amp; Safety Stakeholders Actively identifies patterns, edge cases, and workflow gaps; contributes to the refinement of global safety procedures Maintains quality, accuracy, and ownership with minimal supervision Communication Competencies Effectively communicates complex case contexts to senior leadership and cross-functional partners Leads or supports debriefs, learning sessions, and stakeholder reviews for severe incidents Writes clear, concise narratives on high-risk cases that may be used in internal and executive-level reviews Demonstrates tact, professionalism, and credibility across diverse and high-pressure settings Analytical Competencies Assesses behavioral signals and patterns to predict user needs or safety risks Escalates cases appropriately, balancing urgency and long-term impact Contributes to safety incident root-cause analysis and quality audits Uses data and qualitative feedback to advocate for product or policy improvements Self &amp; Interpersonal Competencies Maintains composure and clear judgment during highly stressful or emotional incidents Supports and coaches peers in best practices for trauma-informed engagement Proactively fosters psychological safety and resilience within the team Embraces difficult conversations and navigates ambiguity with confidence Your Expertise: Your Background &amp; Experience 4+ years in customer-facing roles with direct phone/email interaction, including 2+ years in Trust &amp; Safety, emergency response, law enforcement, mental health, or crisis management Demonstrated experience handling highly sensitive or traumatic content with care and confidentiality Experience engaging with executive stakeholders or leading discussions involving safety, crisis escalation, or reputational risk Ability to work weekend days and public holidays required, as well as evening or night shifts. Your schedule can change to meet business needs Advanced ability to assess risk levels and act with speed and discretion Skilled in trauma-informed communication, both written and verbal Comfortable handling ambiguity, adapting workflows, and making judgment calls on the fly Effective communicator who can break down complex ideas clearly for varied audiences Strong writing skills for crafting case summaries, stakeholder updates, and escalation narratives Experience coaching or supporting peers, and contributing to cross-team collaboration Our Commitment To Inclusion &amp; Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Specialist, Safety

Staff Software Engineer, Experimentation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain the efficiency and reliability of servicing tech translates so directly into competitive advantage, brand loyalty and the fundamentals of the business. The Automation Platform team under Airbnb Community Support Platform is critical for the goal of creating the best customer service experience for our users. The team is responsible for building and improving Airbnb conversational AI platform, which powers major customer service channels of Airbnb, enables fast development and iteration of conversational AI products for engineering and business teams, and unlocks the power of AI/ML to improve the intelligence of customer support products The Difference You Will Make: As a senior machine learning engineer, you will have the opportunity to improve the architecture and capabilities of a large-scale, widely adopted conversational AI platform at Airbnb, and contribute directly to the success of many AI driven products for our community. You will be able to explore the state-of-the-art LLM application architectures and apply your expertise to our home-grown platform. You can also contribute to the broader technical vision at Community Support Platform and help shape the future roadmap of AI for CSP. A Typical Day:&nbsp; Drive the design, implementation and improvement of the state-of-the-art conversational AI platform. Collaborate with different Airbnb infrastructure and platform teams to design and build scalable and reliable services.&nbsp; Leverage advanced ML/NLP technology to improve the intelligence of various customer support products (such as chatbot, help center and phone call service). &nbsp; Design and build cutting-edge automation solutions to improve the efficiency of ambassadors at Airbnb. Collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product and operation teams) to design and build end-to-end product solutions to improve customer experience. Your Expertise: 5+ years industry experience with Bachelor’s and/or Master’s degree in CS, or 3+ years industry experience with PHD degree in CS Proficiency in one or more back-end server languages (Java/Ruby/Kotlin/C++) Experience in designing large-scale services or platforms Experience in ML/NLP applications or platforms (especially Large Language Model based) is a plus Experience or desire to work collaboratively in cross-functional teams with design, product and operation partners &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.&nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$223,000 USD

Senior Machine Learning Engineer, Automation Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Growth Marketing at Airbnb is at the intersection of marketing, data and technology. We are looking for a Senior Growth Marketing Manager supporting our Search Program. The ideal candidate is energetic and a self starter willing to dig in and own the foundations of our program. You can ramp up quickly and work effectively with little oversight and prioritize and manage your own work, clearly tying it to the goals of the larger team, and the business as a whole. This Senior Growth Marketing Manager will report to the Growth Marketing Lead and be based remotely. They will be responsible for leading their regional campaigns and full-scale SEM initiatives from concept to completion, helping to raise the bar of expertise in our team.&nbsp;&nbsp; &nbsp; The Difference You Will Make: Airbnb is looking for a senior growth marketing manager that will own a significant part of our growth marketing SEM program. With your expertise we will expand our current program and prepare for the future of both the industry and Airbnb.&nbsp; Candidates must demonstrate a clear understanding of SEM within Growth Marketing, and how Growth Marketing influences overall company growth.&nbsp; Our ideal candidate has extensive experience owning SEM and other parts of the growth marketing funnel, and is a proven thought partner for cross functional and regional teams. &nbsp; A Typical Day:&nbsp; Own the optimization and management of our paid search program across Google and Bing for your region, including structure &amp; targeting improvements, keyword expansion, landing page testing and improvement of bid management processes. Develop an effective optimization process to quickly identify and respond to changes in performance. Proactively find new opportunities for growth and efficiency gains. Pull and analyze reports to extract insights and transform those insights into actionable changes that will accelerate performance. Research and leverage SEM industry trends and competitive analysis to inform marketing strategies. Coordinate closely with teammates, sharing learnings regularly and applying proven tactics across the SEM program. Communicate with the Growth Marketing Leadership Team - sharing performance, insights and new opportunities.&nbsp; Work closely with our regional partners to fully support regional goals. &nbsp; Your Expertise: 8+ years of relevant experience working at an in-house growth marketing team Proficiency with SQL and Excel (pivot tables, vlookups, modeling) A proven track record of owning end-to-end SEM management A strong analytical mindset with the ability to connect data to outcomes and strategic direction Collaborative in approach and empathetic in nature Strong written and verbal communication, able to translate technical concepts into easy to digest information Organized and strong attention to detail Take pride in understanding how your work contributes to the bigger picture &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Growth Marketing Manager, SEM

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships &amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust &amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.&nbsp; The Difference You Will Make: As a Product Manager in the Trust &amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust &amp; Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional company-wide initiatives. Within the Trust &amp; Safety team, we have organized around the focus areas and functional platforms below, and you will be working in one of these: Fraud: To defend against fraud (e.g. listing authenticity, content moderation)&nbsp; Safety: To reduce safety incidents (e.g. interpersonal threats or harm, illegal activities) A Typical Day:&nbsp; Creating vision and strategy for Trust &amp; Safety products and platforms.&nbsp; Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact Defining goals and success with clearly measurable objectives and key results.&nbsp; Building alignment across product teams (inside and outside of Trust &amp; Safety), and Leadership/Executive teams. Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints. Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes. Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront&nbsp; Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc. Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms Your Expertise: 8+ years product management experience Prior product, operation, or engineering experience in security, trust, safety, risk or fraud&nbsp; Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders Strong analytical, troubleshooting, and problem-solving skills Experience building machine learning products or technical product management Experienced in design, and hypothesis driven product development Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams Experience leading teams through ambiguity, and high stakes trade off decisions Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$194,000&mdash;$239,000 USD

Platform Manager, Trust and Safety

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The scope of your work will include technologies, platform infrastructure and databases between the platform and the company’s general ledger. The role will work directly with control owners in the business (e.g. engineers and technology groups) to perform walkthroughs (including code reviews) over processes and controls to evaluate the design, test sample transactions to evaluate the operating effectiveness and identify gaps. The Difference You Will Make: In the role of Senior Associate, Technical Control Testing, the successful candidate will be responsible for continued evaluation of our IT Control Environment under Section 404 of the Sarbanes-Oxley Act of 2002.&nbsp; You will support design and testing of key IT SOX controls in a rapidly changing and growing company and technology environment within the Financial Risk &amp; Controls group.&nbsp; You will evaluate the design and effectiveness of SOX controls and coordinate with IT control owners. The role requires a well-rounded controls focused professional with accounting, systems, infrastructure and operational expertise. In addition, excellent communication, conceptional SOX knowledge, ability to identify and assess risk and apply audit methodologies is required.&nbsp; The position reports to the Principal, Technical SOX Compliance Lead that rolls up to the Director, Financial Risk &amp; Controls. A Typical Day: Execute design and operating effectiveness testing over Logical Access, Change Management and Backup and Recovery IT General Controls and Automated Controls within the Company’s systems&nbsp; Gather information on changes to risks and controls within the process and determine the impacts to testing approaches&nbsp; Evaluate potential findings and provide recommendations to management for improvements Applies a new perspective on existing controls to recommend automations and efficiencies in testing and evaluation approaches Support business partners in maintaining internal control documentation over key processes Support recurring quarterly SOX certification processes Your Expertise: Qualifications CA or Finance or Management Information Systems or related field Minimum of 5+ years of experience, preferably with some years of external audit or consulting experience with publicly traded companies&nbsp;&nbsp; Understanding and experience with the requirements of Sarbanes-Oxley Act of 2002, Section 404, COSO framework and PCAOB standards Knowledge of technology marketplace environments including both 3rd party and home-grown systems Understanding of a service oriented platform architecture&nbsp; Experience with external auditor requirements and expectations Mission-driven, enthusiastic to learn and grow; team-oriented with a positive attitude and able to work in hyper-growth, fast paced environment Ability to identify automation opportunities for testing Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution Strong risk management experience, including: performing annual risk assessments, executing annual SOX control testing, and evaluating control deficiencies&nbsp; Role model for Airbnb core values Location:&nbsp;Remote&nbsp;(Open to travel within India and International when required) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Associate, SOX - Technical Control Testing

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Bank Secrecy Act (BSA Officer) / Senior Payments Compliance Officer is responsible for ensuring Airbnb Payments adheres to the Bank Secrecy Act and related regulations designed to prevent money laundering and other financial crimes. This role reports into the Chief Compliance Officer (Payments) and serves as a senior leader and people manager tasked with leading Airbnb Payments transaction monitoring, investigations and reporting programs ensuring that our policies, programs and operational processes are best in class and designed to identify and mitigate AML and Fraud risks to the business. The Difference You Will Make: The individual will be asked to deliver policy and strategy towards the development of the transaction monitoring and investigations program including directing the development of machine learning models to detect activity, developing investigative procedures, working internally with other Airbnb teams to collect intelligence relevant to detection and investigations and working with the Product and Engineering teams on the ongoing design of our investigative tools. A Typical Day:&nbsp; Supervision of teams responsible for transaction monitoring, investigations and reporting either directly or by extension within Airbnb’s shared service centers.&nbsp; Continuous evaluation of the operating model to ensure the organization can continue to scale to match the growth of our business.&nbsp; Work with the Compliance Product, Engineering, Data Science and Design teams to develop and implement best in class detection models, processes and systems. Coordinate with the Regional Compliance Officers and MLROs to understand evolving trends and risks to the business, design monitoring controls based these risks and ensure the staff is fully trained to address. Ensure compliance and financial crimes risks are identified and raised for consideration to the CCO board as appropriate. Monitor team and program effectiveness, and ensure management has 24/7/365 visibility of the health of the programs. Maintain a deep understanding of applicable AML-CFT laws, regulations, and guidance (e.g., BSA, USA PATRIOT Act, OFAC, FATF, CSSF, FCA). Prepare for and support internal and external audits, regulatory exams, and law enforcement inquiries. Recommend and implement process improvements, technology enhancements, and training initiatives to increase investigative effectiveness. Stay current with emerging financial crimes risk, typologies, and investigative best practices. Your Expertise: 12+ years work experience, with demonstrated experience in payments, banking, or e-commerce. Bachelor’s Degree or Technical Equivalent. People management experience, managing Compliance and Risk operations.&nbsp; Advanced knowledge of financial crime risk, regulatory and compliance issues related to payments and many of the applicable regulations both in the US and abroad. Demonstrated experience working with product and engineering to define requirements. and implement effective technical tools. Ability to clearly articulate compliance requirements to a non-compliance audience. Ability to work closely and build trust with management and board members. High level of personal integrity, interest in payments as evidenced by related work. experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving. Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude. Familiarity with financial systems and transaction processing. Familiarity with Machine Learning, Artificial Intelligence and Rules Based Systems for Suspicious Activity detection. Strong analytical skills to identify complex patterns and potential red flags within financial data. Professional certification in compliance or risk management preferred (CAMS/CFE/CFCS certification). Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$196,000&mdash;$245,000 USD

Senior Payments Compliance Officer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; As Senior Payments Operations Manager for Procedures, Standards &amp; GTM Readiness, reporting to the Director of Payment Operations, you’ll lead the development, standardization, and execution of Airbnb’s global payments procedures and standards, change management, and go-to market readiness for payments products. This is a high-impact and high-influence individual contributor role that sits at the intersection of strategy, operations, and platform enablement. The Difference You Will Make: In this role, you’ll drive the creation and adoption of global and localized procedures &amp; standards, steer change management by identifying gaps and championing their resolution end-to-end, and oversee go-to-market (GTM) readiness for payments initiatives that touch our guest and host community. You will partner deeply with local business leaders and cross-functional stakeholders to deliver world-class payment experiences that bridge global capabilities with market realities and ensure Airbnb’s payments infrastructure supports innovation, stability, and efficiency. This role requires a blend of strategic thinking, operational discipline, and cross-functional influence. A Typical Day:&nbsp; Procedures &amp; Standards Architect and maintain a suite of global payments procedures and standards, ensuring operational clarity, regional relevance, and a consistent focus on delivering a high-quality experience for guests and hosts. Oversee governance processes for how payments procedures and standards are created, reviewed, implemented, and executed globally and adapted locally to meet market needs. Define the end-to-end framework for payments procedures and standards, including templates, repositories, ownership models, and escalation paths, with emphasis on usability and simplicity. Lead the global standardization of procedures while enabling regional adaptation to reflect local market, regulatory, and customer requirements. Drive sign-off and ownership for all core procedures &amp; standards, ensuring they are anchored in both operational efficiency and service quality. Establish a structured review cadence to keep procedures current with evolving business models, regulations, and customer expectations. Partner with respective subject-matter experts to document and formalize processes and standards across payments distinct sub-specialties, including but not limited to payments products, Compliance-e.g. AML/KYC, Risk-e.g. fraud, underwriting, Regulated Entity requirements, and Money Movement,. Change Management Proactively identify gaps where payment procedures or standards are absent, outdated, or lack clear ownership—prioritizing areas with the greatest impact on guest and host experiences. Champion the definition and end-to-end adoption of new procedures, ensuring alignment across global and regional teams while keeping customer needs at the center. Lead change management efforts to drive awareness, training, and integration of updated procedures into daily operations, ensuring front-line teams are equipped to deliver high-quality customer outcomes. Serve as a bridge between procedures &amp; standard definition and real-world execution, ensuring that owners are accountable and procedures remain actionable, and improvements translate into better reliability and service for customers. GTM Readiness In partnership with the platform product and PMO team, define and implement a go-to-market readiness operations framework for payments initiatives. Ensure launches achieve end-to-end readiness, including but not limited to procedures and standards, controls, customer-facing quality standards-content-and support models, tooling, performance monitoring-dashboards. Partner with Program management to embed checklist rigor into launch execution, ensuring dependencies are tracked and gaps are closed pre-go-live. Act as the payments point of accountability for ensuring new initiatives align to established procedures and operational expectations, while delivering a seamless and reliable experience for Airbnb’s guests and hosts. Your Expertise: 12+ years of experience in payments, fintech, or financial services with a focus on operations, enablement, or product readiness. Strong background in documenting and operationalizing procedures, guidelines, or playbooks in a complex, cross-functional environment. Demonstrated success in leading end-to-end go-to-market (GTM) operational readiness for payments or financial products. Exceptional ability to collaborate and influence across Product, Engineering, Compliance, Risk, Finance, and Customer Support teams. Proven track record of identifying operational gaps, driving change management, and embedding scalable processes. Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse stakeholders. Strong analytical skills to evaluate performance data, identify gaps, and recommend improvements. Demonstrated ability to influence senior and cross-functional stakeholders, balancing business priorities, regulatory needs, and customer experience to advance payments strategy. Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$196,000&mdash;$245,000 USD

Senior Payments Operations Manager - Procedures, Standards & GTM Readiness

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb.&nbsp; Airbnb is a member of the Cloud Native Compute Foundation’s end user community and regularly meets with peer companies to discuss cloud native engineering challenges at scale. The Difference You Will Make: As a Senior Staff Engineer on the Cloud Infrastructure Compute team, you’ll be the technical leader for the lifecycle management of our Airbnb Kubernetes compute platform. You will enable the Cloud Infrastructure organization to work efficiently and effectively by enhancing all aspects of the engineering experience. This compute platform is the foundation for all of the features that Cloud Infrastructure delivers in security, networking, developer experience, and efficiency. This compute platform ensures the consistency required to enable delivery across multiple cloud vendors. Your peers will rely on you to provide a quality platform that makes it easy to deliver quality features to our product teams across Airbnb.&nbsp; Your team will provide the reliability, scalability, security, and developer experience necessary for infrastructure teams to deliver enhancements to the platform and product teams to deliver first class experiences to Airbnb Guests and Hosts around the world. A Typical Day:&nbsp; Provide technical leadership on high-impact projects. Influence and coach a distributed team of engineers. Deliver enhancements that drive the cost efficiency of our cloud platform. Facilitate alignment and clarity across teams on goals, outcomes, and timelines. Manage project priorities, deadlines, and deliverables. Contribute to the multi-year strategy to evolve Airbnb’s Cloud Platform Design, develop, test, deploy, maintain, and enhance the Airbnb compute platform. Your Expertise: BS, MS or Ph.D. in computer science or related field, or equivalent work experience 12+ years of relevant work experience in infrastructure 4+ years of expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). Experience setting technical direction, planning, and successfully executing on large projects spanning multiple teams&nbsp; Kubernetes Experience is required. Istio/Envoy Experience is preferred. Passionate about efficiency, availability, quality and developer experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$244,000&mdash;$305,000 USD

Senior Staff Engineer - Cloud Infrastructure (Compute)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Client Products &amp; Emerging Tech team builds impactful app wide product features and frameworks for Airbnb’s Guests and Hosts with new and existing technologies to provide a cohesive user experience. The Staff iOS Engineer joining this team will play a critical role in the end-to-end development of product areas that leverage emerging technologies. They will collaborate closely with Design partners to rapidly ideate, prototype, develop, and ship innovative product experiences. The team is part of the Product Foundations organization, which is responsible for Airbnb’s product infrastructure including Design System (DS), UI frameworks, media frontend, and data access across different client platforms (Android, iOS, and Web). It plays a central role in Airbnb’s overall client strategy, contributes to libraries such as Lottie and Epoxy, and has more recently enabled Airbnb’s transition to SwiftUI. Learn more about&nbsp;Mobile Engineering at Airbnb: iOS Motion Engineering at Scale, Lottie 4.0 for iOS, and Page Performance Score on iOS. Also, meet our Client Products &amp; Emerging Tech leader, Cynthia Chu! &nbsp; The Difference You Will Make:&nbsp; Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale. Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions to unlock product innovation.&nbsp; Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture. Translate prototypes to high quality, scalable, and maintainable production code through iterative development. Partner with peer engineering teams to integrate new features that impact different areas within the product. Provide critical input in team roadmap and technical direction. Influence and collaborate with stakeholders to adopt team goals and roadmaps. Identify areas of improvement and drive best practices. Mentor, guide, and support the career growth of individual contributors. &nbsp; Your Expertise:&nbsp; 9+ years of building iOS consumer applications at scale, preferably in Swift. Expertise in Swift or Objective-C, UIKit, and SwiftUI, as well as knowledge of UI architecture and UI performance. Passionate about new technologies and product development with prior experience shipping delightful user experiences that include fluid interactions, motion, and graphics. Strong cross-functional partnership skills and ability to independently lead projects from start to finish. Experience leading multiple engineering teams, architecting, building, and releasing complex user products. Proactive in upleveling yourself and others around you through curiosity, and fostering a collaborative and inclusive team environment. Bachelors, Masters and/or Ph.D preferably in CS, or equivalent industry experience. &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff iOS Engineer, Client Products & Emerging Tech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb is seeking a Strategic Partnerships &amp; Business Development Lead for&nbsp; India , reporting to the Country Manager, India and Southeast Asia. This role requires office presence in Gurugram, India.In this role, you will lead the strategic business partnerships mandate in the territory and collaborate closely with the Business, Supply, Product Marketing, Finance and Legal functions across India, regional offices and Headquarters in San Francisco. The partnerships lead s will manage and develop strategic partnerships, foster business relationships with partners, and oversee a partner-focused ecosystem. Key responsibilities include identifying partnership opportunities, negotiating agreements, and ensuring the continuous growth of partnerships to enhance Airbnb’s offerings and market reach. &nbsp; The Difference You Will Make Lead business development initiatives in alignment with global brand and partnership guidelines Identify opportunities for establishing partnerships that support our business goals&nbsp; Model financial and long term strategic impact in collaboration with strategic finance Ensure excellent execution and management via seamless coordination across functions&nbsp; Build and maintain relationships and pipeline with potential partners&nbsp; Effectively communicate and discuss with cross functional teams internally on potential opportunities. &nbsp; Your Experience 12+ years of experience in partnership related roles (e.g. Business Development, Partner Management, Growth) for consumer tech companies Experience working with government bodies, entertainment, media and real estate partners are a plus Proven track record of delivering growth initiatives that drive measurable business value at optimal budgets Solid strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions Strong data analysis and modelling skills, basic data science skills are a plus Robust business acumen with expertise in market research, and trend analysis to proactively identify growth and partnership opportunities Proven ability to engage and influence executive leadership Adept at cultivating lasting relationships with new and existing partners Able to deal with complexity and adapt to changing business priorities Strong project management and communication skills &nbsp; Our Commitment To Inclusion &amp; Belonging:&nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Strategic Partnerships & Business Development Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez: L'équipe de gestion des effectifs joue un rôle crucial puisqu'elle veille à ce qu'Airbnb fournisse un soutien de classe mondiale aux voyageurs et aux hôtes. Dans le cadre des opérations de soutien à la clientèle, cette équipe collabore avec les parties prenantes internes, les équipes de planification des capacités et les équipes de gestion des effectifs partenaires externes pour optimiser l'efficacité du personnel. C'est un environnement en évolution rapide et à fort impact où la planification stratégique et les informations basées sur les données sont la clé du succès. La différence que vous ferez: En tant qu'analyste principal·e de la planification des effectifs, vous dirigerez l'affectation des effectifs sur plusieurs sites, canaux et niveaux, en veillant à ce que le réseau de soutien mondial d'Airbnb dispose du niveau d'effectifs adéquat. Votre expertise en matière de planification des besoins, des horaires et des capacités favorisera l'excellence opérationnelle. Pour réussir dans ce rôle, vous devez élaborer des stratégies pour le personnel fondées sur des données, optimiser l'efficacité des effectifs et régler de manière proactive les problèmes de ressources pour améliorer l'expérience client. Une journée typique: Générer et mettre en œuvre des horaires pour plusieurs services, langues et canaux de contact Analyser les tendances de la demande et élaborer des modèles d'horaire pour optimiser le niveau des effectifs Fournir des informations sur l'impact des nouveaux secteurs d'activité, des modifications apportées aux contrats de niveaux de service et des ajustements apportés aux processus de travail Collaborer de manière interfonctionnelle pour améliorer les stratégies de planification des effectifs et s'assurer qu'elles sont alignées sur les objectifs commerciaux Faire le suivi de la performance du personnel et en rendre compte, en présentant les résultats lors des réunions sur les rapports d'activités hebdomadaires, mensuelles et trimestrielles Agir à titre de responsable de la gestion des effectifs pour les nouvelles initiatives en veillant à ce que tout fonctionne sur le plan opérationnel Remplacer le directeur ou la directrice régionale de la planification des effectifs au besoin Votre expertise : Au moins 5&nbsp;ans d'expérience dans un rôle de gestion de centre de contact Une bonne maîtrise des outils de planification des effectifs comme IEX/NICE (de préférence) ou d'outils similaires (Genesys WFM, Aspect/eWFM) De très bonnes compétences en analyse et en résolution de problèmes, avec la capacité d'interpréter de grands ensembles de données et de communiquer clairement les informations qui en découlent Expérience avec des outils de visualisation de données comme Tableau, SQL et Interactive Insights un atout Expertise dans Excel et Google Sheets pour l'analyse de données et la production de rapports Personne motivée et minutieuse à l'aise dans un environnement dynamique et en évolution rapide Expérience en planification de centre de contact au sein d'une entreprise de technologie émergente un atout Capacité à voyager à l'échelle nationale et internationale au besoin Votre emplacement : Ce poste est situé au Canada et est admissible au télétravail. Le poste peut impliquer de travailler occasionnellement dans un bureau d'Airbnb ou de participer à des événements en dehors du bureau (comme convenu avec votre supérieur·e). Il est possible de faire du télétravail, mais vous devez vivre dans une province où on trouve une entité enregistrée d'Airbnb Canada inc. Actuellement, on peut embaucher dans les provinces suivantes&nbsp;: Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste change constamment, et vous pouvez vérifier auprès de la personne responsable du recrutement les provinces dans lesquelles vous pouvez travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec des personnes issues des horizons les plus variés possibles. On a la conviction que la diversité des idées encourage l'esprit d'innovation et l'implication. Cette approche nous aide à attirer des talents créatifs et à développer les meilleurs produits et services, ainsi que les meilleures solutions possibles. On encourage toutes les personnes qualifiées à postuler. On s'efforce aussi de fournir un processus de candidature et d'entretien inclusif pour les personnes avec un handicap. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation raisonnables pour envoyer votre candidature, contactez-nous à l'adresse suivante : reasonableaccommodations@airbnb.com. Indiquez votre nom complet, le poste auquel vous postulez et les mesures d'adaptation nécessaires pour vous aider dans le processus de recrutement.&nbsp; On vous demande de seulement nous contacter si votre handicap vous empêche d'envoyer votre candidature en ligne pour postuler.

Workforce Planning Senior Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; We are seeking a highly skilled and experienced professional to join our team as an AirCover Advanced Analytics Lead Analyst. In this role, you will play a critical part in guiding the strategic direction of Airbnb's AirCover operations. This role is responsible for driving data-informed decision-making across the AirCover operations, business, and product teams. The AirCover team is responsible for ideating, building, launching, and managing the AirCover business. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We are looking for someone who will help us deliver best-in-class services to our community by generating insights and helping the team make data-informed decisions. Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to improve the customer experience. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals. The Difference You Will Make: You are passionate about identifying and solving complex problems and customer pain points within the AirCover domain using data and analytical techniques, adding a new perspective to existing solutions and driving data-informed business decisions. You are highly proficient in building and analyzing analytical frameworks,&nbsp; models, and experimentation methods to establish and communicate causal relationships. You are a storyteller who uses complex data and insights to frame narratives to help leaders make data-informed decisions. You are able to identify and guide opportunities to create impact for key projects at the eTeam direct level by influencing strategy and roadmap. A Typical Day:&nbsp; Work closely with Product and Operations leads to design, execute and evaluate launches using techniques such as A/B tests and causal inference. Provide guidance for cross-functional teams on learnings from launches and how to improve the product and experience for our customers. Empower Operations and Product partners to answer data questions quickly by providing data tools, data literacy, and guidance on how to use data and data products in their work. Build metrics, dashboards, and data sets that drive AirCover OKRs and uncover insights to improve the user experience. Collaborate closely with cross functional teams such as product, operations and engineering to build metric and logging specifications that can be used to develop metrics and dashboards for our partners. Work closely with operations and product teams to prioritize and deliver ad-hoc data requests to drive business value. Work with leadership to create and deliver strategic analytics roadmap. Communicate regular updates to senior leadership and stakeholders. Utilize and build AI tools that can be leveraged by yourself and stakeholders to accelerate time to insights. Your Expertise: 5+ years in industry experience and a degree (Masters or&nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research). Experience supporting Operation teams and/or have worked closely in that space. Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting. Working knowledge of schema design and high-dimensional data modeling; experience with ETL best practices. Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions. Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences. Ability to drive data strategies that can be leveraged to increase data literacy and insights for your stakeholders. Knowledge and experience in insurance industry – a plus Knowledge and experience in customer experience measurement – a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$185,000 USD

Lead, Advanced Analytics, AirCover

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our team, Reliability Experience, is responsible for the ideation, development, and maintenance of opinionated UX across the Reliability Engineering ecosystem at Airbnb. We chart the paved path that all platform, infra, and product engineers rely upon to effectively monitor, investigate, and debug system health across Airbnb’s wide-ranging tech stack. Reliability Experience engineers are on the forefront of building out new internally-used infrastructure and reliability products at Airbnb. We design, prototype, rapidly iterate, and do so with user experience top of mind. We partner closely with the rest of Reliability Engineering and Infrastructure while serving all engineers as customers. We engage openly and enthusiastically with our customers to understand and resolve their reliability pain points in a simple, scalable, and flexible fashion. The Difference You will Make: As a Senior Frontend Engineer, you will be partnering with Reliability, Platform, and Infrastructures teams and utilize your extensive knowledge of web technologies to lead and execute on building the paved path for Airbnb’s current and future internal needs. Your primary objective will be to make it easier to understand what’s happening in production and quickly triage bugs and outages. A Typical Day:&nbsp; Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX. Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code. Build appropriate tests to ensure the reliability and performance of the software you create. Create and present your own design, product, and architecture documents and provide feedback on others. Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space. Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers. Your Expertise: 5+ years of industry engineering experience Experience building internal infrastructure UX, particularly in Data or Observability spaces (Prometheus is a plus) Expertise in visualization of large amounts of data in a clean, concise fashion Strong collaboration with colleagues across multiple timezones Fluency in HTML, CSS, Typescript, React and related web technologies Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...) Experience with airbnb.io/visx/ is preferred but not required Experience with Grafana and similar solutions is preferred but not required Deep experience of understanding and solving engineering productivity pain points Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming Strong communication and organizational skills Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Brazil Pay RangeR$26.666&mdash;R$33.333 BRL

Senior Frontend Engineer, Reliability Experience

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Title: Manager, Engineering - Payments AI/ML Foundation The Community You Will Join: Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments org at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments modeling team, our goal is to empower the mission by introducing intelligences and personalizations that optimize Airbnb’s massive daily transaction volume to best collect payments from guests, distribute payouts to hosts while preventing fraudulent transactions from happening. The Difference You Will Make: As the Engineering Manager for the Payments AI/ML Foundation team, you’ll transform fragmented AI experiments into a robust, unified platform for product teams. You’ll define and drive the AI Platform/Ops strategy, setting standards in serving, orchestration, evaluation, and governance—making AI features safe, compliant, and efficient. By standardizing practices, you’ll accelerate delivery and elevate the quality of AI at Airbnb. &nbsp; A Typical Day:&nbsp; Set direction and priorities, balancing platform generalization and domain-specific needs Guide technical decisions, ensuring scalable, multi-tenant platform components Raise the bar for AI Ops, improving SLOs, incident management, and system observability Lead and mentor engineers, fostering a high-performing, motivated team Communicate impact through clear updates on platform adoption and reliability &nbsp; Your Expertise: 7–10+ years of software engineering experience, with 3–5+ years in leadership or tech lead roles Proven success building and operating production backend/infrastructure/ML systems Strong product mindset and stakeholder communication skills Hands-on experience with LLMs, AI Observability, and AI Ops is highly desired Excellent collaborator and influencer across teams &nbsp; Our commitment to Inclusion and Belonging &nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.

Manager, Engineering - Payments (AI/ML)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The difference you will make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full-time position based in Singapore. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling Collaborate with Capacity Planning &amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the ambassador, team, and service level Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way Manage both ambassador&nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings Share input and recommendations about service target setting. Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves&nbsp; Demonstrate strong leadership on important issues including Diversity &amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback Support, as needed, internal Delivery performance &amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community &nbsp; Your expertise: 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff &amp; the employee lifecycle Demonstrable experience in driving improved performance of teams as a line manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as&nbsp; developing and implementing performance management standards Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals&nbsp; Ability to work weekend days, holidays, and on-call required Your skills and competencies: Fluent in English and Mandarin Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations In-depth understanding of customer service operations and processes; able to translate that to your team Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement Ability to cascade with context and lead your team through changes Exceptional coaching skills, you have high EQ and know how to tailor your feedback &amp; communication style to meet the needs of your coachee or mentee Cultural competency and a strong commitment to fostering diversity and inclusion within the team Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application &nbsp;

Premium Support Delivery Manager (Mandarin Speaking)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; As a team of specialists, we’re dedicated to delivering exceptional support to our Hosts every single day. From communicating platform updates and addressing queries to identifying opportunities to add value, we strive to consistently assist and uplift our host community. As a Senior Operations Specialist, a person would play a crucial role in maintaining our high standards of quality, work closely with the rest of the team to identify areas for improvement, implement solutions, and drive results.&nbsp; The Difference you will make Directly Enhance Host Experience: As the first point of contact, our focus is to elevate the quality of host interactions, ensuring they receive timely communication and the support they need to succeed. Improve Operational Efficiency: respond to queries within defined SLA for the program Innovate and Optimize: Share recommendations on continuous improvement for the projects/tasks assigned by analyzing trends. A Typical Day:&nbsp; Support host engagement projects for multiple teams within homes &amp; experiences via nova messages, email, salesforce, inbound/outbound calls &amp; other Airbnb’s host communication channels&nbsp; &nbsp; Verify the documents e.g. license, insurance etc submitted by the hosts for specialized activities&nbsp; &nbsp; Perform vetting on Accessibility filters (for Homes &amp; Experiences) added by the hosts and send appropriate host communication via email/in-app notifications/push notification &amp; outbound call&nbsp; &nbsp; Work on other Ad-Hoc engagement tasks as per business needs&nbsp; &nbsp; Work closely with the market managers to accurately review and cater to the host requests, real time queries and escalations &nbsp; Ensuring high accuracy around quality, productivity and other applicable metrics for a project&nbsp; &nbsp; Work &amp; collaborate within a team environment across different geographies&nbsp; Your Expertise: Fluent English speaker with good vocabulary is a must&nbsp; Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends &amp; holidays) Strong skills in Excel and Spreadsheet management Ability to take quick decisions Ability to interpret and apply policy and QA standards Ability to quickly absorb training on product and tool functionality Ability to consistently meet expectations with regards to productivity for repetitive tasks and similarities in work and propose optimizations Strong interest in quality and user experience 1- 3 years of relevant work experience Expertise in Bulk Outreach Host Comms (using Sitar tool) Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹550,000&mdash;₹800,000 INR

Senior Operations Specialist, Hosting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Important to read before submit application: This roles must be physically based in China The Community You Will Join: Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CS products in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will work in a flexible engineering model to support a broader range of initiatives across Community Support (CS) products and capabilities globally. A Typical Day:&nbsp; Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks. Discuss and align technical specifications and implementation details with other engineers, including cross-team engineers from Global Write clean, testable and maintainable code to implement the features Perform tech design and code reviews and advice/mentor other engineers When you are the POC of the projects, drive the delivery, communicate the status to stakeholders and ensure the overall quality Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations. Provide critical input in team roadmap and technical direction. &nbsp; Your Expertise: 5+ years of full stack software development experience Proficient in at least one major programming language (preferably Java/Scala/Ruby on Rails/Python). Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing. Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms. Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution. Outstanding communication and interpersonal skills and detail oriented. Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Fluent communication in both English and Chinese. Your Location: This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Software Engineer, Community Support Engineering(AI Product)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The mission of the DBExports team in the Online Database Infrastructure org is to provide a managed, reliable, performant and scalable platform for exporting data out of Airbnb’s online databases for offline processing. The team currently builds and operates two managed solutions - one for near real time access to change logs (CDC) and another to provide periodic mutation and full table snapshots. As a member of this team you would be working with talented engineers on cutting edge technologies to help support Airbnb’s business. You will be the resident expert on the online data exports platform and guide and collaborate with our internal product teams to effectively use the platform. &nbsp; The Difference You Will Make: Build and operate data ingestion system that enables various ways of accessing data at Airbnb, including ingest DB data in the warehouse in various formats and frequency, and stream change data capture (CDC) at near real time. Be hands-on (code, design, test) and collaborate with cross team partners (internal customers, dependencies and leadership) to deliver on multi-month projects in a timely fashion. Raise operational standards by effectively and proactively identifying, debugging and fixing operational issues. Be part of the oncall rotation for the DBExports platform. Mentor junior engineers on the team. Your Expertise: 5+ years of experience building and operating large scale core backend distributed systems like storage, data ingestion, backup and restore, streaming. Ability to own and dive deeply in a complex code base. Experience maintaining, analyzing, and debugging production systems Knack for writing clean, readable, testable, maintainable code. Strong collaboration and communication skills in a remote-working environment. Demonstrate strong ownership and consistently deliver in a timely manner. Experience working in either Java, Scala or Python. Nice to Haves Experience with building large scale data exports/ingestion platforms. Experience with building large scale distributed databases. Experience with AWS and/or GCP. Experience working with SPARK, Kafka, Flink, K8s, Airflow, AWS Aurora or TiDB. &nbsp; This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$191,000&mdash;$225,000 USD

Senior Software Engineer, Online Database Infrastructure - Ingestion

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Marketplaces Data and AI is a group of passionate machine learning, software, data, and analytics engineers. We are responsible for developing new, cutting-edge AI and data products that leverage Airbnb’s massive datasets across Users, Listings, Pricing, and Supply/Demand. You will be a crucial part of the Guest and Host organization, building the intelligence that powers the web and native apps used by hundreds of millions of guests and hosts globally. The Difference You Will Make: You will own some of the most critical data at Airbnb including Users, Listings, and Marketplaces. You will help uplevel Data Engineering practice and foundation while partnering with partner and infra teams to ship data products and ML models. This is a unique opportunity to shape how we develop data products for not just the Users, Listings, and Marketplaces team but also across Airbnb. You will play a major role in how data is integrated into our Guest and Host products by understanding the business and product need aligning with software engineers, ml engineers and data scientist on data flow designing the foundational data models and uplevel critical data sources building scalable data architectures that push the boundaries on latency and volume of data A Typical Day: We are in the middle of tremendous growth and transformation in the data domain, with significant investments into intelligent products powered by Machine Learning. We are seeking product oriented Senior Staff Data Engineers to drive entity models across Users, Listings, and Marketplace and product initiatives across Quality, Merchandising, and Supply growth. Develop and automate large scale, high-performance batch and streaming data processing systems to power Airbnb’s Guest and Host products, machine learning models, and business insights. Partner closely with infra teams to improve scalability, data governance, and efficiency Evangelize high quality software engineering practices towards building data infrastructure and pipelines at scale, collaborate with infrastructure teams to streamline best practices.&nbsp; Advocate for high bar for data and engineering quality ensure eng deliverables are reliable, efficient, well documented, testable, &amp; maintainable. Design our data models for optimal storage and understanding, with thoughtful dataflows to power critical product and business requirements. Your Expertise: 12+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 9+ years of experience with a PhD Experience collaborating with client, backend, ml, analytics teams, product and business partners Experience designing and deploying high performance systems with reliable monitoring and logging practices. Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams. Strong knowledge of relational databases and query authoring (SQL). Strong expertise with Java / Scala / Spark and operating on data at the petabyte scale. Excellent communication skills, both written and verbal. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$244,000&mdash;$305,000 USD

Senior Staff Data Engineer, Marketplaces DNA

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; The community you will join: Airbnb is seeking a Legal Intern to join the Policy Legal team for our 2026 Summer Intern Program from June 1, 2026 - August 21, 2026. The Airbnb Policy Legal Team supports Airbnb’s business by identifying and navigating legal risks associated with short‑term rental regulations in the United States and Canada. Through strategic initiatives, the team works to unlock supply and provides legal education to external stakeholders on the pro‑competitive benefits of short‑term rentals. The team partners closely with cross‑functional stakeholders (including public policy, product, and business operations teams) to provide legal guidance on short‑term rental legislation and regulations throughout the regulatory lifecycle, including advising on Airbnb products and tools developed in response to new or evolving regulatory requirements. &nbsp; The intern experience: As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. &nbsp; The difference you will make: Interns will have a unique opportunity to gain practical experience supporting an in‑house legal policy team that works on cutting‑edge strategic initiatives and advises cross‑functional teams on industry legislation, regulatory matters, and product compliance. Projects will include performing legal research on topics related to short‑term rentals, property rights, and internet platform immunities and defenses; working with team members to review and provide feedback on legislative and regulatory proposals; and creating legal materials for meetings and presentations with internal and external stakeholders. During your internship, you’ll have the opportunity to: Collaborate with multiple team members to achieve project milestones Communicate with stakeholders across different teams to provide project updates Seek and provide feedback throughout the internship Actively participate in and contribute to the Legal Policy Team and broader Airbnb community &nbsp; Your expertise: This opportunity is for first-year (1L) students enrolled full-time at a nationally-accredited law school with the following background: Demonstrated interest in public policy/policy law, property law,&nbsp; as evidenced by courses taken, extracurriculars, or&nbsp; previous experience (such as in government or government affairs)&nbsp; Strong interest in learning about in-house legal practice and about multiple practice areas Great verbal and written communication skills and interest in honing new communication skills&nbsp; Detail-oriented and organized Adaptable and able to adjust plans and manage changes effectively Strong interpersonal skills and interest in initiating and building relationships and collaborating with teams within and outside of Legal Passion for the Airbnb mission; experience with the platform is a plus! Work authorization for employment in the United States is required (CPT/OPT is accepted) - visa sponsorship is unavailable Based in New York City, Washington DC, or San Francisco - relocation is unavailable &nbsp; Your location: Due to the nature of this position, the successful applicant will need to be based in New York, Washington DC, or San Francisco to be able to conduct their work. Currently, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.&nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; &nbsp; How to apply: As part of your application package, you’ll be asked to submit the following a resume and a cover letter that addresses the following: how one or more Airbnb Core Values resonates with you, why you are interested in policy law,&nbsp; what positive significant impact this internship will provide for you, and how your background meets the expertise requirements above. Click here&nbsp;for resume and application tips and tricks from Airbnb’s Early Career and Emerging Talent team and Legal Team before you submit.&nbsp; Deadline to apply:&nbsp;Monday, January 12th at 11:59 pm PST &nbsp; Our commitment to inclusion &amp; belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp; &nbsp; How we’ll take care of you: Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.&nbsp; Currency:&nbsp;USD&nbsp; &nbsp;&nbsp;Pay rate:&nbsp;$48 per hour

Legal Intern, Policy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join Airbnb’s Space team is defining how the company designs, builds, and operates its physical world—from headquarters and hubs to flexible, technology-enabled environments. The Space Studio drives the step-change work of the organization, shaping what’s next for how Airbnb designs, builds, operates space. We’re seeking a Senior Manager to lead the development of systems that connect design, data, and delivery—building the frameworks, tools, and creative standards that power SpaceOS, Airbnb’s internal platform for spatial decision-making and performance. This role sits at the intersection of design, technology, and operations. You’ll guide a small, high-impact team focused on the craft of systems—how we prototype, measure, and scale the design of space across Airbnb’s global portfolio. The Difference You Will Make The Space Studio shapes how Airbnb designs, operates, and measures its global portfolio of workspaces, event venues, hospitality, and retail environments. Its mission is to connect imagination to execution—helping to bring Airbnb’s Live and Work Anywhere (LAWA) program to life. This role leads the data and tooling, standards, and strategy functions that partner with Real Estate, Procurement, Construction, Facilities, and Hospitality to continually evolve a portfolio designed for Airbnb’s creative workforce. Lead the development of a long-term design strategy that bridges design, technology, and sustainability to create resilient, purpose-driven spaces worldwide—working collaboratively with the broader Space leadership team. Develop and oversee the Space operating model and systems that enable global programs to run efficiently and scale with confidence, consistency, and quality. Define the metrics and feedback loops that translate data into insight—guiding priorities, investment decisions, and continuous improvement. Set sustainability goals and frameworks to measure, track, and report progress toward them. A Typical Day Lead a multidisciplinary team spanning strategy, systems, sustainability, and data—bridging creative vision with operational excellence. Advance SpaceOS as the platform that connects sustainability metrics, performance data, and global standards into one integrated ecosystem. Translate long-term design strategy into actionable frameworks and tools that improve speed, quality, and measurable impact across the portfolio. Partner with Development, Architecture &amp; Construction, and Workplace to align strategy with day-to-day operations and long-term investment planning. Develop measurement methods and dashboards that track utilization, performance, and sustainability outcomes—turning data into insight. Collaborate with technology and engineering teams to automate workflows, streamline reporting, and increase decision transparency. Establish and maintain operational standards and sustainability benchmarks, ensuring every project meets consistent performance and environmental criteria. Create and steward playbooks and documentation that make complex systems intuitive and scalable across regions. Effectively lead, coach and mentor a cross-functional team that values precision, experimentation, and continuous improvement. Your Experience 15+ years of experience spanning architecture, design technology, and creative systems development, including several years in senior or cross-functional leadership roles. Proven ability to connect creative processes with data, tooling, and scalable design systems that improve both quality and efficiency. Experience effectively leading multi-disciplinary teams across design strategy, operations, sustainability, and technology implementation. Deep understanding of digital design workflows (e.g., Revit, Rhino, Airtable, Figma, or equivalent) and their application to real-world building and workplace systems. Demonstrated success in developing global standards, operating models, or performance systems within complex, design-driven organizations. Track record of building sustainability strategies and measurement frameworks that translate ambition into actionable goals. Skilled in translating complexity into clear, measurable systems that guide decision-making and long-term planning. Known for collaborative leadership, mentoring teams that balance creativity, precision, and experimentation. Deep appreciation for design craft, sustainability, and innovation at scale—with the ability to move seamlessly between vision and execution. Why This Role? You’ll define the connective tissue between design strategy, systems, and sustainability—turning vision into measurable outcomes for Airbnb’s global spaces. You’ll help prototype the future of how we design, build, and operate, linking creativity with data, technology, and environmental responsibility. You’ll lead a systems-driven team that transforms our portfolio into a platform for continuous learning and improvement. You’ll shape how Airbnb invests in space—advancing our ambition to be both the most creative and the most sustainable company in the world. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list&nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$188,000&mdash;$235,000 USD

Senior Manager, Space Studio

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Join Airbnb's Treasury team as Treasury Operations Manager, focusing the operations for our payments entities in the US. This team is responsible for ensuring the cash of Airbnb’s customers are managed effectively, efficiently, and economically so that funds are consistently in the right place at the right time. The Difference You Will Make: The Global Treasury team seeks a highly qualified Treasury Operations Manager to support our Treasury function and Payments strategy at Airbnb. This role's primary focus will be managing cash operations specifically for our Payments entities. The successful candidate will report to the Director, Global Treasury and must possess solid corporate and payment entity treasury experience. We are looking for an individual who thrives in a challenging, fast-paced, and high-growth environment. A Typical Day:&nbsp; Manage US banking operations for Airbnb Payments entities; ensure cash management is performed in accordance with the regulations regionally Optimize liquidity across bank accounts, wallets, and third party processors to support platform needs while minimizing idle cash&nbsp; Partner heavily with cross-functional teams in Finance, Product, Compliance, Legal, and Engineering&nbsp; to build efficient banking infrastructures for our growing payments platform Optimize existing short-term forecasting model for efficient funding of payment processors&nbsp; Act as a local lead on Payments Product related projects Provide leadership dashboards, analytics, and key performance indicators related to treasury operations for payment entities&nbsp; Maintain strong relationships with global banking partners and payment processing providers Implement remedial changes to tighten and enhance controls and mitigate risk; refine and document Treasury processes and procedures Assist with global cash forecasting and management of intercompany relationships and settlements Foster innovation in treasury operations by adopting emerging tools and technologies; collaborate with technology teams to design and implement efficient workflows Mentor, and lead a high-performing team with a focus on accountability, scalability, and innovation Your Expertise: 8+ years of progressive corporate treasury experience in a high-growth startup or multinational environment. Strong preference for understanding merchant payment processors and regulatory environments. Experience with large-scale Treasury Management Systems (e.g., Kyriba, GTreasury, Reval). Strong analytical and problem-solving skills for data analysis and strategic recommendations. Excellent communication, multitasking, and high attention to detail. Passion for Airbnb and industry knowledge. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$160,000&mdash;$200,000 USD

Treasury Operations Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Experimentation team’s mission is to provide an insightful, reliable and easy to use experimentation platform (i.e. A/B testing) for our customers across the company. Experimentation is critical to decision-making and customer understanding at Airbnb, with thousands of experiments being run each year on our platform. Our team is very multidisciplinary, owning a vertical stack including UIs for setting up and analyzing experiments, data pipelines and libraries for calculating results, and clients for assignment and delivery. The difference you will make: As a member of this team you would be working with talented engineers on building infrastructure to solve cutting edge experimentation problems. The primary focus of this position will be on our platform’s results computation stack, consisting of data pipelines, a grammar for experimentation, and an analysis engine. You will bring a deep understanding of data processing, API design and experimentation methodology to help us reliably and accurately calculate results at scale, and to push the boundaries of what we can learn from experiments.&nbsp; The stack you would be working with consists of technologies like Spark, Trino, Python, and Airflow. A typical day: Work to build, maintain, optimize and extend complex and large scale data processing pipelines. Contribute to Airbnb’s library for flexible and extensible on-demand analysis of experiments. Partner with teams across the organization to improve the impact of experimentation across the company. Participate in all phases of software development of the overall platform from architecture/design through implementation, testing, and on-call. Work closely with Data Science partners to implement sophisticated statistical methodologies into the platform. Participate in experiment reviews to understand how our customers use our infrastructure, identify areas for improvement and learn about features rolling out across the company. Your expertise: 9+ years in a hands-on software engineering role, shipping high quality code to production, especially for high scale, distributed systems or data pipelines. Experience with at least one modern, general programming language (e.g. Python, Java) Experience with scientific/statistical computation, especially involving online experimentation Experience with at least one modern “big data” technology (e.g. Spark, Dataflow) Strong SQL skills - you should be able to “go deep” when debugging or optimizing. Experience with big data orchestration technologies (e.g. Airflow) [Bonus] Experience building frameworks which generate data pipelines at scale. [Bonus] Experience with a distributed stream processing framework (e.g. Flink, Kafka, Dataflow) Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, Experimentation Data

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community you will join: Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc. The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated. The Difference You Will Make: Sr. Analyst supports Airbnb’s payments risk activities. This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by risk programs. This role ensures that day-to-day risk activities relating to these programs are maintained to a high standard. A Typical Day: Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations&nbsp; Educate users on how to maintain security and safety while using Airbnb responsibly Investigate complex situations and potential fraud surfaced in high volume queues&nbsp; Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Understand our risk systems and investigate account patterns&nbsp; When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family&nbsp; Maintain high levels of confidentiality while performing investigations Comprehensively document investigations Develop and maintain a comprehensive understanding of the purpose of your Specialization Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. Demonstrate great judgement and be open to sharing what you know with others. Your Expertise: 3-5 years of experience within risk management, fraud prevention, or Risk operations Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours. Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience. Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Solution and outcome-oriented Strong investigative ability, internet research, organizational, and analytical skills.&nbsp; Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.&nbsp; Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies. Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs. Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,&nbsp; Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation. Strong communication skills, both written and spoken, self-motivated and results-oriented. Detail oriented:­ you do your due diligence when completing an investigation Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities Ability to analyze data for patterns and draw conclusions and suggestions Fluency in another language is a plus&nbsp; You may have 2 to 4 years experience in a similar role elsewhere or you may have learned on the job at Airbnb.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Analyst - Payment Risk

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences. A Typical Day:&nbsp; Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses. Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business. Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context. Innovation &amp; Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion Creativity: Be able to think outside the&nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale. Your Expertise:&nbsp; Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred. Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments. Analytical &amp; Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies Rapid Test &amp; Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. Prioritization:&nbsp;Constantly able to understand opportunities and costs to prioritize time and resource investment. Communication &amp; Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision. Adaptability &amp; Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development. Business Operations: Proven experience in leading strategic and tactical execution within a large organization Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices. Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Italy Annual Pay Range€92.000&mdash;€115.000 EUR

Strategy and Business Growth Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences. A Typical Day:&nbsp; Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses. Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business. Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context. Innovation &amp; Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion Creativity: Be able to think outside the&nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale. Your Expertise:&nbsp; Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred. Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments. Analytical &amp; Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies Rapid Test &amp; Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. Prioritization:&nbsp;Constantly able to understand opportunities and costs to prioritize time and resource investment. Communication &amp; Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision. Adaptability &amp; Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development. Business Operations: Proven experience in leading strategic and tactical execution within a large organization Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices. Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.United Kingdom Annual Pay Range£95,000&mdash;£120,000 GBP

Strategy and Business Growth Lead, Experiences (London)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.&nbsp; The Difference You Will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A Typical Day:&nbsp; Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your Expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Your Location: Due to the nature of this position, the successful applicant will need to be based in Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Texas, Utah or Wyoming to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$88,000&mdash;$103,000 USD

Market Associate

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s&nbsp; success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day:&nbsp; Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Italy Annual Pay Range€51.000&mdash;€58.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values. &nbsp; The Difference You Will Make The Senior Marketing Manager, Korea will report to the Senior Marketing Lead, China &amp; Korea and be based in Seoul. They will be responsible for supporting and implementing marketing programs to establish a strong brand voice and drive profitable growth, working collaboratively with cross-functional teams such as PR/communications, growth marketing, design, product marketing, public policy, legal and country leadership to bring marketing campaigns to life. In addition to exceptional discipline expertise and being highly detail-oriented, the successful candidate will demonstrate a natural disposition to hosting in their daily activities and a passion for creativity and design. &nbsp; A Typical Day:&nbsp; Partnering with the Senior Marketing Lead, develop local Korea marketing plans for greatest business and brand impact, in accordance with consumer understanding, seasonality, maximized earned media, community engagement, and brand health metrics. Execute cross-regional marketing initiatives. Demonstrate the ability to influence stakeholders in complex projects with tight timelines. Collaborate across functions, markets and regions, to develop highly effective, creatively excellent integrated marketing campaigns, including but not limited to: advertising, social, digital and experiential conception, development and production, media strategy, execution, optimization, and program reporting, ensuring all marketing activities feel local and personal. Lead the management of local agency partners, fostering best-in-class and highly productive agency partnerships. Enable and support localization, ensuring all marketing activities are locally relevant and personal, leveraging as possible existing strategies, content and plans for improved productivity. Manage analytics and reporting for brand health and marketing activities working closely with global and regional marketing, internal media teams, FP&amp;A and marketing analytic teams. Organize and manage regular routines across disciplines. Ensure seamless flow of information between global, regional &amp; local teams. Conduct and disseminate regular AARs (after action reviews) on projects including results, lessons learned and best practices to global, regional and local internal and external partners. Manage and track brand marketing budgets and ensure effective budget use, meeting or exceeding efficiency targets. Work with Korea &amp; global finance and operations on budget forecasting and actualizing; ensuring timely SOWs and contracts with partners at all times; provide regular activity updates and reconciliations. &nbsp; Your Experience 8+ years of relevant work experience at a start-up, agency or client-side marketing, with preference in the consumer internet space of travel, design, technology, or lifestyle brands. Strong understanding of and experience working closely with product and/or growth marketing. An integrated marketing mindset, passion for creative excellence in storytelling through multiple media types, both visual and written, with solid experience in brand and creative strategy, off- and online media, including social, paid media, SEM, measurement &amp; analytics, project and agency management. Experience working in a regional team as part of a global organization and collaborating across geographies. Collaborative in approach, empathetic in nature, and steadfast in intention.&nbsp; Appetite for a fast-paced environment and desire to constantly reassess and optimize. Excellent written and oral communication, a keen visual sense, attention to detail. Ability to work within tight deadlines, adjust quickly to changes in priorities, and balance short-term needs with long-term strategic initiatives. Ability to simplify is key! Passion for Airbnb, travel, creative and possessing an entrepreneurial spirit and strong problem solving skills. &nbsp; Our Commitment to Inclusion &amp; Belonging: We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

Senior Marketing Manager, Korea

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.&nbsp; You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day:&nbsp; Meet and exceed OKRs by owning the performance and success of the hotels&nbsp; within your portfolio&nbsp; Operate autonomously to secure more inventory and create &amp; implement strategic tactics to ensure your hotel &amp; serviced apartment partners are successful in your markets, driving maximum business impact Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes&nbsp; Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) Act as a mentor &amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving&nbsp; Confidently sell to and build strong relationships with senior-level hotel executives Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel &amp; serviced apartment partners. Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives &amp; implement innovative ideas in the mobile travel space Your Expertise: 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team Familiarity with leading complex and/or cross-functional projects from concept to inception Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. Flexibility to travel 25% of the time Your Location: Due to the nature of this position, the successful applicant will need to be based in Orlando, Florida to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$139,000&mdash;$163,000 USD

Senior Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join&nbsp; As a product-centric Staff Android Engineer on the Reputation Clients team at Airbnb, you’ll play a critical role in partnering with our product and design leads to drive our Quality-focused initiatives.&nbsp; This domain spans across evergreen workstreams focused on Standards enforcement, as well as major release headliners that revamp our Insights and Host/Guest Performance experiences.&nbsp; You’ll work with other engineers to define, build, and shape the future of Airbnb’s Listings and Quality related product flows, such as reviews, performance insights, and supply onboarding and management.&nbsp; The team is highly collaborative with its partners in design, product, data science, legal, and marketing to deliver features and experiences used by millions of people. We work closely with other engineering teams to ensure we build systems that are performant and configurable with architecture that's scalable and robust. &nbsp; A Typical Day: Work closely with other senior leaders to define and drive critical product systems that enable the company’s future vision Collaborate with cross-functional partners such as Product Managers, Experience Designers, and Engineers to design and deliver high-quality user experiences Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions for Quality-related products. Provide critical input in team roadmap and technical direction. Influence and collaborate with stakeholders to adopt team goals and roadmaps. Identify areas of improvement and drive best practices Hands-on development, including design, code reviews, and leadership presentations. Mentor, guide, and support the career growth of individual contributors &nbsp; Your Expertise: 10+ years of relevant experience in the tech industry; 1+ years of experience in an Architect or Staff Engineer role, with ownership responsibility over multiple product surfaces. A product-focused Android engineer, preferably with experience using Kotlin and Jetpack Compose.&nbsp; You’re also aware of cross-platform similarities and differences, and can advocate for web and Android concerns Strong sense for product experience and business outcomes, willingness to experiment and anticipate future product needs. Track record of strong partnership with product and design leadership, through proactive collaboration, iterative development, and leadership demos.&nbsp; Experience leading multiple engineering teams, architecting, building, and releasing complex user products. Excellent engineering and coding skills, and experience working with GraphQL and REST APIs. Solid understanding client networking, performance, caching, client storage solutions, accessibility, and asynchronous programming. Animation and motion experience, a plus. Strong communication and collaboration skills with both technical and non-technical partners. Demonstrated ability to influence non-technical partners such as product managers, design, and the business to develop a unified approach to overall architecture and product/design capabilities. Demonstrated ability to collaborate effectively with Android, iOS, web, and backend engineers. A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Android Engineer, Guest & Host

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian &amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our&nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.&nbsp; This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders. Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners. Prospect and onboard new, high-quality supply within your assigned geography. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: 7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Fluency in English is required. Role is based&nbsp; in Sydney Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. &nbsp;

Senior Market Manager (Hotel sector)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests.&nbsp; The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team&nbsp; that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.&nbsp; We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. The Difference You will Make: The ‘Acquisition Lead, Mexico City - Experiences’, drives and is accountable for the acquisition of experiences in their assigned city through research, proactive sourcing &amp; compelling pitching. This role demands a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your city. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find &amp; develop high-quality, in-demand experiences and source expert individuals, content creators &amp; local&nbsp; business / brands as hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired &amp; co-created experiences through the Experiences acquisition funnel. You will also work with the hosts you acquire to optimize, grow and retain them on-platform for the first 6-12 months, driving their Experiences business to be fulfilling, sustainable and successful. You will represent your city in cross-functional meetings, leadership forums and rally your local team to execute against stretch goals. This role reports into the Sr. Manager, Supply Acquisition - Experiences for AMER. A Typical Day:&nbsp; Represent your city and the local team &nbsp;– Consistently develop &amp; present your city’s wins, worries and blockers to cross-functional stakeholders &amp; leadership. Set the tone, pace &amp; quality bar for your focus city’s Acquisition team. &nbsp;Industry Awareness, Trend-Spotting &amp; Sourcing – Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to city &amp; region-specific leads lists. Find &amp; source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.&nbsp; Sales &amp; Acquisition – Acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output. Have full accountability &amp; ownership over their book of business. Optimization &amp; Retention – Orient hosts through their first 6-12 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show. Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Set the template for what good account management looks like for the broader acquisition team in your focus city. Communication &amp; Collaboration – Provide regular project updates &amp; actionable feedback to cross-functional leads. Size issues &amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Tracking &amp; Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive &amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices &amp; team trainings Quality &amp; Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders. Your Expertise: 15+ years in either content / supply acquisition, partnerships or sales-related roles Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food &amp; beverage and other hospitality trends. Sharp eye for setting &amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities. Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.&nbsp; Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) Accountability for results – with a proven ability to deliver against KPIs &amp; business targets Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter. Management of small teams, driving KPIs for that team Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Mexico Monthly Pay Range$146,666&mdash;$183,333 MXN

Acquisition Lead, Experiences, Mexico City (12 month contract)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb is seeking a Legal Intern to join the Tax team for our 2026 Summer Intern Program from June 1, 2026 - August 21, 2026. Airbnb’s Tax team embodies the company’s innovative and entrepreneurial spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of tax policy and law around the world. Where some see obstacles, we see opportunities to find creative and practical solutions. We’re an adventurous, fast-moving group. We are looking for a 1L or 2L student that is excited about tax law, learning new skills, and taking on challenges with integrity and curiosity as they learn about the practical dimensions of being on an in-house tax team. &nbsp; The Difference You Will Make: As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. &nbsp; A Typical Day: Assigned projects will depend on the department’s needs and your interests. You will have the opportunity to work closely with various Tax team members and their business partners to support a variety of tax functions, which may include: Indirect Tax, Tax Operations and Engineering, Tax Policy, Tax Controversy, Corporate Tax Planning, International Tax and tax support of new business initiatives. During your internship, you’ll have the opportunity to: Collaborate with multiple team members to achieve project milestones Communicate with the Tax team and other stakeholders to provide project updates Seek and provide feedback throughout the internship Actively participate in and contribute to the Tax and broader Airbnb community &nbsp; Your Expertise: This opportunity is for first-year student (1L) or second-year (2L) students enrolled full-time at a nationally-accredited law school with the following background: Demonstrated interest in tax/tax law as evidenced by the courses taken or previous experience in taxes/accounting Excellent verbal and written communication skills, detail-oriented and organized Comfortable reaching out and initiating communication with various team members Adaptable and able to adjust plans and manage changes effectively Strong interpersonal skills and interest in building relationships and collaborating with teams within and outside of the Tax team Passion for the Airbnb mission; experience with the platform is a plus! Work authorization for employment in the United States is required - visa sponsorship and relocation is unavailable &nbsp; Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; &nbsp; How to Apply: In addition to providing your resume, please submit a cover letter that addresses the following: Which Airbnb Core Value(s) most resonates with you and why? What do you hope to gain from this internship? How does your background/experience make you a great addition to the Airbnb Tax team? Deadline to Apply: Monday, January 12th (11:59 pm PST) &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp; &nbsp; How We’ll Take Care of You: Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.&nbsp; Currency: USD&nbsp; &nbsp; Pay rate: $48.00 per hour

Legal Intern, Tax

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb.org is a nonprofit organization that connects people with temporary housing in times of crisis. We partner with hosts, nonprofits, governments, and communities worldwide to support people displaced by disasters, conflict, and emergencies. The Difference You Will Make: The Senior Lead, Programs &amp; Partnerships will serve as a senior leader shaping Airbnb.org’s global programmatic vision and building the partnerships required to achieve it. This role is responsible for defining how Airbnb.org programs are designed, launched, scaled, and integrated, while also overseeing the global Partnerships organization that recruits and manages nonprofit and government partners. As both strategist and builder, the Senior Lead Programs &amp; Partnerships will lead multiple teams, ensure alignment across functions, and represent Airbnb.org externally with senior stakeholders. This position is critical to advancing Airbnb.org’s mission and scaling its impact worldwide. A Typical Day:&nbsp; Program Strategy &amp; Vision: Set the long-term roadmap for Airbnb.org’s programs, ensuring they are bold in vision, strategically aligned, and positioned for sustainable growth. Program Design &amp; Growth: Oversee the design of innovative program models and frameworks, translating mission into scalable solutions with measurable impact. Global Partnerships Leadership: Lead and expand the Partnerships organization, responsible for building and managing nonprofit and government networks across regions to support all Airbnb.org programs. Team Leadership: Build and mentor a high-performing global team of program and partnership leaders, providing strategic direction, coaching, and accountability. Cross-Functional Alignment: Partner with Operations, Technology, Customer Support, Marketing, and Fundraising to ensure program and partnership strategies are supported by scalable systems and processes. Metrics &amp; Impact: Oversee the creation of KPIs and evaluation frameworks for programs and partnerships, using insights to drive continuous improvement and innovation. Executive Contribution: Serve as a member of Airbnb.org’s senior leadership team, contributing to organizational strategy, decision-making, and culture. External Representation: Serve as a senior ambassador for Airbnb.org with governments, nonprofits, funders, and cross-sector partners, positioning Airbnb.org as a leader in innovative crisis housing solutions. Your Expertise: 12+ years of professional experience, including at least 10 years in leadership roles. Demonstrated success designing, scaling, and integrating mission-driven programs in the US and other global markets. Proven experience leading large partnerships or stakeholder engagement teams, ideally with nonprofit and government partners. Strong strategic, business-building, and systems-thinking skills; able to set bold vision and translate it into sustainable global action. Exceptional people leadership skills, with experience managing senior managers and building high-performing, diverse teams. Experience scaling global partnerships and programs across diverse cultural, political, and regulatory environments. Experience working in or with non-profit organizations Familiarity with technology-enabled or platform-based programs. Deep cross-functional collaboration experience, particularly with operations and technology leaders. Outstanding communication and external representation skills; proven ability to influence at executive, board, and senior government levels. Willingness to travel internationally (up to 40%) and work flexibly across time zones. Multilingual skills Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$200,000&mdash;$250,000 USD

Senior Lead, Programs and Partnerships

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Tools &amp; Technologies Experience (TNT) team sits at the center of Airbnb’s digital employee experience transformation. We bring together engineering, product thinking, business processes, and knowledge management to reimagine how employees interact with their work. Our mission is to make internal tools smarter, workflows more seamless, and employee decisions more data-driven and personalized. As part of TNT, you’ll join a curious, collaborative, and ambitious team committed to building the future of employee experience through the strategic use of AI. The Difference You Will Make: In this role, you will architect the next generation of Airbnb’s internal operating system by designing and building intelligent, AI-powered solutions that address real Employee Experience (EX) pain points. You will translate ambiguous HR and workforce needs into scalable products, stitch together systems and data flows, and rapidly build prototypes that demonstrate what’s possible. You’ll be expected to move fluidly between engineering, product strategy, systems architecture, and narrative storytelling. You’ll independently build working prototypes - agent flows, lightweight apps, LLM-driven assistants - that can progress from concept to stakeholder testing in days, not months, and that can evolve into production-ready solutions with minimal lift from partner teams. This is a highly entrepreneurial role that requires zooming between high-level EX systems thinking and hands-on implementation. You’ll partner closely with EX, BizTech, Legal, Privacy, and InfoSec to ensure solutions are innovative, ethical, and securely designed. A Typical Day:&nbsp; Translate employee and manager workflows into well-defined AI product opportunities Rapidly prototype and test working solutions (LLM agents, workflow automations, microapps, embedded tools, etc.) Architect systems integrations across our HR tech stack (Workday, Greenhouse, Qualtrics, Airtable, RightAnswers, Asana, and more) Lead discovery sessions with stakeholders to uncover automation and augmentation opportunities Evaluate third-party AI tools and determine build vs. buy options Design and execute fast-cycle pilots across knowledge management, decision support, communications, and resource planning Define success metrics, measure impact, and iterate based on user feedback Translate complex AI architectures into clear narratives that help stakeholders understand value and adoption paths Ensure alignment with Airbnb’s privacy, security, and ethical AI guardrailsContinuously evolve EX’s AI strategy as organizational needs and technologies shift Your Expertise:&nbsp; 9+ years in product management, AI engineering, and/or platform architecture, with hands-on experience building and launching AI/ML-powered products Proven 0→1 builder with extensive experience developing GenAI prototypes, tools, and platforms from scratchAbility to produce functional prototypes (using Claude Code or similar) within hours and stakeholder-ready demos within days Strong systems-thinking skills with the ability to map complex workflows, diagnose root causes, and design buildable solutionsExpertise in prompt engineering, context orchestration, and adapting LLM behavior to different users, workflows, and decision contextsData-informed decision-maker who can define success criteria, measure ROI, and refine models and workflows Skilled in communicating technical concepts to non-technical audiencesHighly collaborative, systems-oriented, and adept at connecting dots across people, tools, and processes Strong visual and narrative communication skills (Figma, Miro, slideware) Portfolio of prototypes or relevant 0→1 work preferred but not required Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$180,000&mdash;$225,000 USD

Staff AI Innovation Engineer, Employee Experience

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; The Associate Principal, Strategic Finance &amp; Analytics, CBO Org role will be responsible for partnering with the business across all aspects of growth, analytics, and strategy within the CBO Finance organization - and will work closely with members of the supply, quality, product, and finance leadership teams. This role will work directly with senior leadership to provide actionable insights and financial guidance for the business. The Difference You Will Make: The Associate Principal in SFA within the CBO org acts as a critical finance and strategy leader working cross-functionally to drive financial planning and analysis, tracking performance across CBO priorities. The role supports senior leadership with actionable insights, rigorous financial analysis, and strategic recommendations that impact growth and profitability in the host-facing supply and partnership areas aligned with the CBO’s mission.&nbsp;The ideal candidate will have strong financial acumen and the ability to present insights and recommendations to senior leaders in a concise form to shape key business decisions. A Typical Day:&nbsp; Budget Tracking &amp; Approvals: Own tracking and approval of requests of all teams’ budgets, ensuring accuracy, compliance, and alignment with organizational priorities. Proactively monitor expenditures, review budget submissions, and coordinate with relevant stakeholders to ensure requests are properly documented and justified. Provide timely updates and reporting to leadership, helping maintain fiscal discipline and support strategic decision-making. Annual &amp; Quarterly Planning: Collaborate with business partners to manage the annual and quarterly planning process, ensuring alignment on both financial and strategic goals and performance. Optimize Operating Processes: Partner with key stakeholders to define, lead, and improve operating processes such as business reviews, financial reporting, and strategic forecasting. Strategic Initiatives: Lead or support strategic projects to improve financial outcomes, optimize operational efficiency, and ensure long-term growth. Ensure strategic and product initiatives ladder up to the overall business P&amp;L to ensure initiatives align with business objectives. Insights &amp; Analytics: Provide actionable financial insights through detailed reporting and analytics. Partner with Data Science teams to enhance data accessibility, automation, and conduct in-depth financial investigations. Business Trends &amp; Variance Analysis: Analyze business trends and drivers of variance, synthesizing complex data into actionable insights for senior leadership. Presentations to Leadership: Regularly present financial reports, performance updates, and strategic recommendations to senior leadership and other key stakeholders. Your Expertise: 7+ years of experience in financial planning, analysis, and business strategy. A mix of management consulting, business operations, and financial roles is preferred. B.A. or B.S. in Finance, Accounting, Business, or a related field (MBA or CPA is a plus). Proven experience in P&amp;L management, revenue forecasting, and financial modeling. Advanced proficiency in Excel and financial reporting tools. Advanced level of SQL expertise required to be self sufficient in extracting, analyzing and reporting out on summarized data structures. Strong strategic and critical thinking skills with the ability to synthesize financial data and make recommendations that drive business outcomes. Excellent written and verbal communication skills with the ability to present complex financial data to non-financial stakeholders and senior leadership. Strong leadership abilities and the capacity to influence decision-making across the organization. Proactive and comfortable working in a fast-paced, collaborative, and innovative environment, with the ability to lead cross-functional teams. A successful candidate will model our core values, demonstrating sound judgment and thoughtfulness in all decision-making. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$145,000&mdash;$170,000 USD

Associate Principal, CBO

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Airbnb Hotels team, which includes HotelTonight, is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make As an Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels , and ensuring that Airbnb always has the best hotel inventory and deals available&nbsp; to our guests. This role is based in Paris (hybrid, 2-3 days a week in the office).&nbsp; It will start off as a 12-month FTC with the potential for conversion depending on individual performance.&nbsp; A Typical Day Meet and exceed KPIs by owning the performance and success of assigned region Prospect new potential hotels through external research, networking, and use of Airbnb tools Securing new hotels involves targeted sales strategies and negotiating and closing the deals Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally Support hotel onboarding as needed from won sales opportunities Implement scalable strategies that drive maximum business impact across a wide range of hotel partners Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value Your Expertise 6+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management Previous hospitality experience is a plus Strong language proficiency in both English and French The ability to get things done with constantly changing priorities, projects and deadlines Excellent communication, organizational, and analytical skills; detail-oriented but moves fast Ability to establish strong relationships with and influence partners&nbsp; Capacity to balance day-to-day responsibilities with longer-term strategic execution You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.France Annual Pay Range€61.000&mdash;€72.000 EUR

Account Executive (12 Month FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding community of Hosts and Guests.&nbsp; The Host Pricing org is forming a dedicated Frontend team to drive architecture and client experiences across pricing, availability, and guidance surfaces. This team will build and maintain reusable, cross-platform design systems and custom surfaces, enabling Airbnb to deliver consistent and high-quality experiences for both hosts and guests. As an Engineering Manager, you will partner closely with product, design, and cross-functional engineering teams to shape the foundation of our client-facing architecture. You will bring leadership and technical expertise across Web, iOS, and Android platforms while advocating for scalable patterns such as GraphQL and modern design system practices. The Difference You Will Make: Build a new team: Lead a newly created group of 10 client engineers (3 Android, 3 iOS, 4 Web) spun out from two existing teams, providing clarity of mission and ownership of Airbnb’s Host Pricing frontend architecture. Advance frontend architecture: Establish a sustainable architecture across surfaces (pricing, availability, guidance) and advocate for GraphQL-driven patterns to unify client experience. Shape design systems: Lead the development of Airbnb’s pricing design system, including reusable, customizable, and cross-platform frontend components that will serve as the foundation for scalable UI delivery. A Typical Day:&nbsp; As an Engineering Manager on the Host Pricing, Product UI Foundation team, you will: Partner with designers and engineers to define design language systems and ensure consistent implementation across Web, iOS, and Android. Drive technical direction for frontend surfaces, balancing performance, scalability, and usability. Coach, mentor, and grow a team of client engineers while fostering a culture of ownership, collaboration, and technical excellence. Collaborate with cross-functional teams to ensure that pricing and availability experiences are reliable, performant, and visually cohesive. Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision. Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions. Collaborate with and influence cross-functional partners to design and deliver high-quality products. Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. Lead conversations that align technical efforts with business outcomes and product priorities. Nurture a culture of technical quality and engineering excellence from design, through code review, to production. Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.&nbsp;&nbsp; Your Expertise: 3-5+ years of hands-on experience managing an engineering team and 9+ years of overall relevant software development industry experience in a fast paced tech environment. Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. Strong expertise in leading client teams across native iOS, Android, and Frontend Web domains. Strong product and design instinct, previous proven experience building delightfully designed experiences. Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners. Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. Experience leading and shipping large initiatives with high business impact. Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality. Strong communication skill and ability to influence decisions from a wide variety of stakeholders. Experience fostering an inclusive and engaging team environment. Able to identify, retain, grow and acquire critical talent. Strong commitment to fostering diversity, equity, and inclusion within teams. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.&nbsp;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Engineering Manager, Host Pricing - Product UI Foundation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Airbnb’s Storefronts team is responsible for the front-door to Airbnb’s guest product experience. The team aims to help users efficiently navigate Airbnb’s app and site, introduce new offerings on Airbnb’s global travel platform, and inspire users to discover the world with Airbnb. The team works on high impact surfaces across Airbnb’s homepage and search pages. The team is highly collaborative with its partners in design, product, and data science to deliver features and experiences used by millions of people. We also work closely with other engineering teams on systems that enable engineers to: develop more efficiently; create improvements that make the product more performant and extensible; and build technical architectures that are scalable and robust. The Difference You Will Make: Deliver useful, personalized new features for Airbnb’s homepage; enabling guests around the world to find places to stay and more on Airbnb. Support new, growing products on Airbnb’s global platform like Airbnb Experiences and Services. Contribute to technical improvements that make the team’s products higher quality and increase the team’s velocity. A Typical Day:&nbsp; Develop new APIs to power interfaces that enable users to navigate and discover new Airbnb products. Contribute to improving performance and robustness of backend services and architecture powering Airbnb’s homepage &amp; search alongside other search product engineering teams. Contribute to development of new product features and experiences with a cross-discipline group of engineers Use AI tools to develop new features for Airbnb’s guests and tools for the Airbnb team to move faster. Work closely with cross functional partners in design, product, marketing, and data science to bring new features from design to production. Your Expertise: 4+ years of software engineering experience Developing backend applications and APIs in Java Working in distributed systems &amp; microservice architectures Service monitoring and alerting techniques Product sense to balance technical and product requirements to develop quality experiences for users Collaboration skills with cross functional and non-technical partners Willing to embrace challenges and changes with a positive attitude Nice to have: Experience working in with GraphQL, Kotlin, Thrift IDL, and server driven architectures Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.&nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&nbsp;How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$157,000&mdash;$180,600 USD

Backend Software Engineer, Storefronts

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests.&nbsp; The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team&nbsp; that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.&nbsp; We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. The Difference You will Make: The Acquisition Account Manager, Mexico City - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing &amp; pitching. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find &amp; develop high-quality, in-demand experiences, hosted by expert hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired &amp; co-created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high-priority hosts for their first 3-6 months on-platform, kick-starting their success as an Airbnb Experiences Host. This role reports into the Sr. Manager, Supply Acquisition - Experiences for AMER. A Typical Day:&nbsp; Industry Awareness, Trend-Spotting &amp; Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city &amp; region-specific leads lists. Find, source &amp; develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.&nbsp; Sales &amp; Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems &amp; tools and reporting on output. Have full accountability &amp; ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization &amp; Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication &amp; Collaboration – Provide regular project updates &amp; actionable feedback to cross-functional leads.&nbsp; Effectively size issues &amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers &amp; friction points. Tracking &amp; Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive &amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices &amp; team trainings. Quality &amp; Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders. Your Expertise: 5+ years in either content / supply acquisition, partnerships, account management or sales-related roles Bachelor's degree or equivalent experience in related fields. Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food &amp; beverage and other hospitality trends. Sharp eye for setting &amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts. Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.&nbsp; Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable) Accountability for results – with a proven ability to deliver against KPIs &amp; business targets; focused on the task at hand &amp; not easily distracted Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.Mexico Monthly Pay Range$60,000&mdash;$75,000 MXN

Acquisition Manager, Experiences, Mexico City (12 month contract)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; This team is part of the Finance organization supporting Airbnb’s Global Operations and Engineering organizations, partnering closely with technical and engineering leaders across the company. The team plays a critical role in managing one of the largest line items on our P&amp;L, while enabling efficient innovation and growth. It collaborates cross-functionally with product, engineering, and vendor management teams to drive financial rigor, optimize tooling and infrastructure costs, and support strategic decision-making. The Difference You Will Make: The Analyst, Technology FP&amp;A will work closely with Airbnb’s technical leadership in support of efforts to help Airbnb innovate and grow efficiently.&nbsp; Work will include running monthly financial reviews with engineering leaders, building models to help understand technology costs, analyzing costs related to product changes, and running a best-in-class budget planning process.&nbsp; This role will focus on managing the costs of dozens of software tools and vendors we use across Airbnb’s platform, in addition to the direct cost of our engineering workforce A Typical Day:&nbsp; Develop trusted advisor relationships with engineering teams across Airbnb.&nbsp; Help product and infrastructure teams understand the costs and efficiency opportunities related to their work. Manage the overall engineering related opex budget from a P&amp;L perspective, consisting of many software vendors, headcount, and contractors Build, maintain and continuously optimize financial models to be used for budgeting, forecasting, financial reporting, and long range planning. Deep dive on our vendors costs; identify unusual trends, analyze efficiency opportunities, and influence teams to optimize usage. Support our procurement team by analyzing price terms in negotiations with technology vendors. Ensure Airbnb receives best-in-class pricing, purchases the right amount of resources, and is protected against various supplier risks. Your Expertise: Bachelor's degree or equivalent practical experience. 3+ years of experience working in FP&amp;A, banking, consulting or a related function. Excellent communication and relationship building skills; ability to translate complex concepts into clear financial models and executive presentations. Prior experience creating a framework to understand key financial drivers in spite of challenges presented by complexity, lack of data, lack of processes, etc. Genuine passion for technology and finance Proficiency with financial forecasting systems (Hyperion) is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$95,000&mdash;$112,000 USD

Analyst, Strategic Finance and Analytics, Technology

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.&nbsp;&nbsp; The Difference You Will Make: Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering. As a Senior iOS Engineer, you will help us meet this challenge by building and maintaining our test tools/frameworks, writing and testing product/system code, and guiding designs and code to improve its modularity and testability.&nbsp; You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company and product, the tests, tools and frameworks that we build have to scale to the needs of both our external customers but also to the expectations of our internal stakeholders. Therefore, our mission is to ensure that Airbnb has the test coverage, tooling and frameworks necessary to assure that our product workflows deliver a seamless high quality experience for our customers. A Typical Day:&nbsp; Leverage AI and build, maintain and support our platforms - testing infrastructure, applications, environments and tools using your expertise iOS development and testing Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence Scale distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution Work closely with cross-functional teams spanning design, product, data science, and research partners to drive engineering decisions and influence outcomes Your Expertise: Bachelor’s degree in computer science/engineering or equivalent 5+ years of mobile development experience, or 2+ years with a PhD in a fast paced, high growth tech environment Demonstrable knowledge in Swift and XCUITest Demonstrated expertise in developing testability and test automation frameworks and infrastructure for testing iOS mobile applications at a large scale Excellent communication skills towards facilitating interactions with cross-functional teams Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact Fluency in English (reading, writing, and speaking) is essential. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Senior iOS Software Engineer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&nbsp; Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc. &nbsp; A Typical Day :&nbsp; As a Senior Operations Specialist ,the individual will be expected to work on the following BAU complex projects for Accessibility program Phase 3 of LabelBox before all A11y features go live on AirbnbPhase 3 (Ready to Publish) of MediaBox vetting for the Adapted category before they go live,&nbsp;Listing Level Review to curate supply for AdaptedPriority Geo Review Vetting - Engagement coordination work for priority reviews for Adapted category Handling ticket escalations that involve Nova knowledge and interaction with the Hosts. These projects require strong process expertise and special skills like spatial awareness, 3D visualization knowledge, and contextual understanding, etc. &nbsp; Responsibilities :&nbsp; Handle Complex BAU projects - Do a Final QA in all the final Phases of multiple work streams of the Accessibility program with a high level of expertise developed through a combination of job related training and considerable on-the-job experience. &nbsp; Stakeholder Engagement: Senior specialists are expected to have increased interaction with stakeholders and they will be a part of such meetings to help in decision making and implementing process improvements ideas. &nbsp; Peer Support : As a senior specialist, this individual may be expected to provide guidance and support to other specialists in the team, that could be extended to the partner site as well. This could involve mentoring new team members, especially the partner site, answering their questions, and helping them improve their skills in picture reviewing. &nbsp; Quality Assurance:In addition to reviewing complex Phases, senior specialists may be responsible for conducting quality assurance checks on the work of other specialists. This could involve spot-checking their reviews, providing feedback for improvement, and ensuring adherence to the set guidelines. &nbsp; Training and Development: The senior specialist may be involved in training new specialists, conducting workshops, or creating training materials. They would share their expertise, best practices, and insights to help the team develop their skills and knowledge in picture reviewing. &nbsp; Subject Matter Expert : Provide subject matter expertise and/or guidance to more junior team members – but is not a full supervisor; or, acts as a role model of discretion and professionalism as the first level of contact for senior company leadership. &nbsp; Your Expertise :&nbsp; Bachelor's Degree in any stream Strong attention to detail with high level of accuracy Ability to interpret and apply policy and QA standards Ability to quickly absorb training on product and tool functionality Ability to consistently meet expectations with regards to productivity for repetitive tasks Ability to take quick decisions Ability to recognize patterns and similarities in work and propose optimizations Strong interest in quality and user experience Strong grammar and punctuation skills Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends) Ability to thrive in a fast-moving and sometimes stressful environment Strong skills in Excel and Spreadsheet management Fluent English speaker with good vocabulary 3 + years of relevant work experience. Our Commitment to Inclusion and Belonging :&nbsp; Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹550,000&mdash;₹800,000 INR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: The iOS Platform team’s mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and Xcode IDE integrations. We maintain and evolve the core libraries &amp; frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, structured concurrency, and Combine. The Difference You Will Make: In this role, you’ll be responsible for driving projects that increase the productivity of the iOS community at Airbnb and unlock new capabilities through a combination of frameworks and toolings. A Typical Day:&nbsp; Collaborate with team members &amp; cross functional partners to identify opportunities for improving our developers’ productivity. Drive roadmap projects and deliver high quality results to further our mission. Improve our existing frameworks &amp; toolings to deliver on our ambitious vision. Your Expertise: 5-9+ years of industry experience building iOS apps. Experience building frameworks, including integration with code generation Deep iOS expertise with experience in foundation/platform/infrastructure development iOS product feature development experience Experience working in medium to large-scale codebases. [Nice to have] 2+ years of experience using SwiftUI [Nice to have] 2+ years of experience using Apple’s modern concurrency offerings, Combine and Swift Concurrency [Nice to have] Experience leveraging Agentic AI to drive large scale migrations Ability to travel to the San Francisco office for about a week each quarter for gatherings. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;Pay Range$204,000&mdash;$255,000 USD

Staff Software Engineer, iOS Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:&nbsp; Global Operations: AirCover: Scaled Ops &amp; Optimisation is dedicated to building the world's most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance. &nbsp; The Difference You Will Make: The Claims Lead is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Leads are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community.&nbsp; &nbsp; A Typical Day:&nbsp; Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes: Volume/SLA management&nbsp; Supporting your team in the handling urgent escalated cases (e.g. catastrophic claims; Liability claims, etc)&nbsp; Manage the day-to-day operations of your team through scheduling, shift approvals, team and one-to-one meetings, while working collaboratively with other team leads - Includes handling escalated and complex&nbsp; investigations, urgent escalations, property damage claims, and personal safety concerns or other crisis management. May also include project management (incl. developing project management abilities within your team) and light data analysis. Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth. Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance.&nbsp; Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction.&nbsp; Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures.&nbsp; Serve as Point of Contact for urgent or other sensitive cases , spending time each week working on cases&nbsp; and other escalated issues to refine subject matter expertise.&nbsp; Drive your team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.&nbsp; Understand how to balance and prioritise the above based on seasonality and the needs of customers, team and Airbnb.&nbsp; Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.&nbsp; Lead/Participate in Process improvement initiatives. Drive a culture of belonging and inclusivity. &nbsp; Your Expertise: Flexible to work in a rotational shift environment and adapt to changing shifts as required Min 8- 15 years or more experience of Insurance,&nbsp; claims and investigations experience Experience in leading, inspiring and motivating others to meet functional, team and individual’s development goals and metrics&nbsp; Experience in a leadership role working with customers, where safety and security of their properties has been put at risk&nbsp; Analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins , risks and challenges Maintaining high levels of confidentiality while performing investigations Works well in ambiguity and embraces the adventure!&nbsp; Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus&nbsp; Deep expertise in Insurance /Liability Claims Proficiency in English - both oral and written communication People Management skills &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.&nbsp;&nbsp;India Annual Pay Range₹1,190,000&mdash;₹1,696,000 INR

Product Manager

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