Senior/Lead, Regional Management Office – Taipei

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get To Know Our Team:  Our Regional Management Office team partners closely with Commercial, Supply, Product, and Regional stakeholders to improve operational performance through data-driven decision making. We work in a fast-paced environment where we identify opportunities, simplify workflows, and drive adoption of regional initiatives to create measurable business impact.  The Opportunity:  As an Lead / Senior Lead of Operations Excellence Team, you will own key operational levers across pricing optimization, workflow streamlining, and regional project adoption.

You will translate business needs into structured problem-solving approaches, design scalable operating processes, and use data to drive continuous improvement.  You are highly detail-oriented, analytical, and logical in your thinking. You can move comfortably between deep dives (root cause analysis, KPI tracking, process mapping) and influencing stakeholders (aligning priorities, driving execution, and ensuring adoption).

You take end-to-end ownership, from identifying an opportunity to implementing solutions and sustaining results.  In this Role, you’ll get to:  Drive pricing optimization initiatives to improve competitiveness and performance, including monitoring outputs, identifying gaps, and recommending actions based on data insights  Own workflow streamlining and optimization, including process mapping, identifying inefficiencies, and implementing scalable improvements to reduce manual work and increase quality  Lead regional project adoption, ensuring new initiatives are rolled out effectively with clear execution plans, stakeholder alignment, and measurable success metrics  Define and manage KPIs, dashboards, and performance tracking, turning data into insights and actionable recommendations  Conduct structured analysis (e.g., funnel analysis, variance analysis, root cause investigations) to solve operational issues and prevent recurrence  Partner with cross-functional stakeholders (Regional teams, Product, Tech, Finance, Commercial, Supply) to align priorities and deliver outcomes  Create and continuously improve documentation, SOPs, playbooks, and governance to ensure operational consistency and scalability  Present updates, insights, and recommendations to leadership with clear narratives and data-backed conclusions  Coach and guide team members (for Lead/Senior Lead level), ensuring high execution standards, strong analytical rigor, and continuous improvement mindset  What you’ll need to succeed:  5+ years in operations, strategy, analytics, program/project management, or process improvement roles (scope/level may vary by Lead vs Senior Lead)  Strong data analytics capability with proven ability to translate data into decisions and operational actions  Highly detail-oriented, with strong ownership and ability to manage multiple priorities in a fast-moving environment  Strong logical thinking and structured problem-solving skills (ability to break down ambiguous problems and drive to solutions)  Excellent communication and stakeholder management skills, with the ability to influence across teams and levels  Experience building dashboards, tracking KPIs, and working with large datasets  Comfortable with ambiguity; proactive in identifying issues, proposing solutions, and driving implementation end-to-end  Fluency in English (written and spoken) Nice to have:  SQL proficiency (preferred) and/or experience with BI tools (e.g., Tableau, Looker, Power BI)  Experience in e-commerce, travel tech, marketplaces, or fast-paced operations environments  Exposure to pricing, revenue management, process re-engineering, automation, or tool adoption programs  Experience leading small teams or project squads and driving cross-functional execution  Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.

We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions.

If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda is transforming travel for millions of customers across the globe.

Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.

Agoda...