Agile Defense
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Government Defense
Help Desk Technician
Montgomery, AL, US
Posted on Jan 14, 2026
RegularMid LevelOn SiteDigital Transformation
Job Description
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 1362
Job Title: Help Desk Technician
Location: Gunter AFB, Montgomery AL:
Clearance Level: Secret
SUMMARY
The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.
JOB DUTIES AND RESPONSIBILITIES
§ Provide help desk support for all supported applications via phone/email.
§ Troubleshoot/diagnose customer technical issues using all available resources,
§ Collect necessary information from customers to effectively escalate unresolved issues if needed.
§ Thorough documentation within Remedy Ticket Management System.
§ Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
§ Maintain current knowledge of relevant technologies.
§ Additional responsibilities as assigned by management.
QUALIFICATIONS
Education, Background, and Years of Experience
· At least one year related experience required.
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
§ One + years providing effective customer service or help desk support to external customers.
§ Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
§ Excellent communication and problem-solving/trouble shooting skills.
§ Willing to work overtime, holidays, and weekends when necessary.
§ Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
§ Excellent verbal and written communication skills.
§ Excellent interpersonal and customer service skills.
§ Excellent time management skills and attention to detail.
§ Ability to prioritize tasks and to delegate them when appropriate.
§ Ability to function well in a high-paced and at times stressful environment.
§ Strong analytical and problem-solving skills.
Preferred Skills
§ Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
§ IAT Level II Certification
§ Experience using/supporting one or more of the below systems:
§ Maintenance, Repair, & Overhaul (MRO)
§ Business and Enterprise System Product Innovation (BESPIN) applications
§ Cargo Movement Operations System (CMOS)
§ Logistics Module (LOGMOD)
§ Integrated Maintenance Data System (IMDS)
§ Air Force Portal
WORKING CONDITIONS
§ Must be able to work any shift – this is a 24/7/365 helpdesk
§ Must be able to obtain and keep a secret level clearance
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
About Agile Defense
"Listen. Think. Innovate."
Our goal is to innovate alongside our customers to transform their operations using IT.
We support significant agency programs and work to partner with our customers to deliver quality and innovative IT solutions with our “Listen. Think. Innovate.” philosophy. Our customers include the US Department of Defense and US civil agencies, including Department of State and the Department of Interior.
Let us know how we can bring our innovation approaches and...
Job overview
Employment type
Regular
Experience level
Mid Level
Work type
On Site
Department
Digital Transformation
Posted
on Jan 14, 2026
Financials
Type
private
Annual Revenue
--
Market Cap
--
Amount Raised
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