Technical Account Director

The Technical Account Director (TAD) is responsible for ensuring the technical success of Adobe’s largest customers by developing and delivering strategies that improve solution health, adoption, and value. This role uses internal resources and cross-functional teams to optimize customer outcomes and drive the full value delivered by Adobe’s solutions. ## Key Responsibilities - Serve as the primary technical executive throughout the customer lifecycle, advising on strategy and coordinating service delivery. - Identify and mitigate technical risks, coordinate with Adobe teams, and manage oversight in collaboration with executive partners. - Assess strategic Customer technical risks and opportunities and lead the extended Adobe team to build and deliver mitigation and "get well" plans. - Drive clear communication across Customer operational areas.

Maintain regular and appropriate governance with executive teams both within the organization and beyond it. Drive alignment and reporting on overall engagement status and outcomes. - Advocate for customer interests, drive innovation and process improvements, and ensure alignment across business units and brands. - Lead and mentor matrixed teams, collaborate with internal and external partners, and provide architectural mentorship to optimize solutions.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.

In short, Adobe is everywhere, and we’re changing the world through digital experiences.