Sr. Director, Community & Experience League

Join us to lead, grow and define the vision for the ultimate community of Adobe customers! In this role, you will deliver and execute the strategy to turn our customers into enthusiastic advocates by building knowledge, connections and deepening relationships from adoption to advocacy! ## What You’ll Do ### The Vision and Strategy - Serve as a primary customer and market-facing evangelist for Adobe’s products and practitioners. - Build vibrant and engaging communities of Adobe marketers in the agentic era. - Define and lead the vision for a unified learning platform to drive product mastery, ecosystem loyalty, value realization and customer success. ### Platform Leadership - Build the ultimate experiential learning destination, leveraging AI for personalization, gamification, and credentialing. - Ensure global scalability, accessibility, and seamless integration with Adobe’s ecosystem. - Partner across the enterprise to align learning pathways with product evolution and go-to-market priorities. - Lead adoption marketing motions that ensure Adobe customers develop the skills needed to successfully adopt their enterprise products and discover the products’ most compelling features. ### Content and Curriculum - Work across the enterprise with a cross-functional team to build compelling and engaging content including in-product guides, email nurtures, webinars, and co-authored content with expert customers. - Nurture advocacy in customer communities and deliver in-person and virtual skill building events, oversee user groups worldwide, grow an expert “champion” program, and deliver an annual success recognition gala. - Establish frameworks for microlearning, simulations, and generative AI-driven knowledge assistance. - Ensure all educational content reflects Adobe’s brand voice, innovation ethos, and values. - Led an engagement and training program for the marketing community with broad reach in partnership with other organizations inside Adobe. - Establish performance metrics that connect engagement to retention and growth. - Lead a team of data analysts that oversee organic traffic metrics (SEO), produce statistical models that predict retained revenue from content and product feature usage, and implement Adobe technology to deliver personalized content to users at scale. ### Ecosystem and Community - Build and nurture a vibrant learner community through recognition programs, leaderboards, and career pathways. - Partner with universities, certification bodies, and professional associations to expand Adobe credentials’ market value. - Represent Adobe externally as a thought leader in digital learning and ecosystem enablement.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.

In short, Adobe is everywhere, and we’re changing the world through digital experiences.