Senior Data Scientist, Knowledge Surfaces

The Opportunity Adobe.com is evolving to support a new generation of agentic, AI-powered experiences that help customers discover products, make confident purchase decisions, learn new skills, and get help efficiently at scale. Brand Concierge sits at the center of this transformation—an intelligent, conversational experience built to guide customers across end-to-end journeys while driving measurable improvements in conversion, engagement, and customer satisfaction. As a Senior Data Scientist on the Knowledge Surfaces team, you will lead the analytics, measurement, and optimization of Brand Concierge and related agentic experiences on Adobe.com. This role anchors advanced digital and web analytics in the agentic era—ensuring conversational and AI-powered interactions are thoughtfully instrumented, rigorously measured, and translated into actionable insights that improve experience quality and business outcomes. Because Adobe.com is one of the earliest and most visible deployments of these capabilities, the team also serves as customer zero—generating insights that inform the evolution of Adobe’s broader analytics and agentic offerings. ## What You’ll Do - Shape the analytics and measurement strategy for Brand Concierge and related agentic experiences on Adobe.com. - Define and evolve instrumentation to accurately track agent interactions, conversational flows, and downstream customer behavior across web journeys. - Analyze large-scale behavioral and conversational data to identify friction points and opportunities to improve personalization, agent quality, and conversion outcomes. - Measure end-to-end customer funnels by stitching data across agentic experiences, content surfaces, and human-assisted channels. - Partner with Product and Engineering to translate roadmap priorities into experimentation frameworks, measurement plans, and scalable dashboards. - Build and scale reporting using Adobe Analytics, Customer Journey Analytics (CJA), SQL-based data environments, and BI tools.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.

In short, Adobe is everywhere, and we’re changing the world through digital experiences.