Customer Success Manager (AEM Guides)

Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Managers and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults with other team members (Product Management/Engineering/Services/Support/Sales) to be sure mutual objectives are met. The Opportunity We are looking for a Techno-functional Sr. Customer Success Manager to join our team. AEM Guides is Adobe’s cloud-native Component Content Management System (CCMS), and we are looking for passionate Technical Communication and Content Strategy professionals who will work with our customers to help them derive the best use of structured content and DITA standards. In this position, you will be a trusted advisor, working with customers to fine-tune their technical documentation strategies and ensure their success. You will partner with the customer through their lifecycle and work to develop and grow the account.

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.

In short, Adobe is everywhere, and we’re changing the world through digital experiences.