
JPMorgan Chase Product Designer Case Interview: Secure Cross‑Border Payments for Small Businesses
This case mirrors JPMorgan Chase’s product design interviews, emphasizing problem framing, risk-aware design, and clarity under constraints typical of a highly regulated financial enterprise. You will be asked to design an end‑to‑end experience that enables a small business customer to set up and send a compliant cross‑border payment, then track its status. Expect to: 1) Clarify scope and success metrics (e.g., time to first successful transfer, error rate, task success, fraudulent attempt prevention); 2) Identify key personas and stakeholders (small business owner, accountant/authorized user, banker/servicing rep, compliance/risk operations) and outline their goals and pain points; 3) Map the critical flow (beneficiary setup, verification/KYC, transfer creation, FX quote selection, fees transparency, limits, confirmation, status tracking, and support/exception handling); 4) Produce low‑fidelity wires for core screens with attention to accessibility (WCAG 2.1 AA), empty/error/loading states, and global requirements (multi‑currency, time zones, international addresses); 5) Call out controls for security, fraud, and compliance (step‑up authentication, sanctions screening hits, AML flags, audit trail, PII masking) and show how the UI communicates these with clarity; 6) Discuss trade‑offs across consumer vs. internal tools (e.g., banker dashboard for investigations) and how you’d partner with engineering, data, legal/compliance, and operations; 7) Propose a lightweight validation plan (usability tests with target users, analytics instrumentation, AB test of fee/FX disclosure patterns) and a phased rollout strategy; 8) Reflect JPMorgan Chase culture by demonstrating structured thinking, stakeholder management, pragmatism at scale, and customer empathy. Typical format: 5–10 min to align on problem and metrics; 20–25 min to sketch flows/wires and narrate decisions; 10–15 min on risk, edge cases, and data/technical constraints; 10–15 min on measurement, iteration plan, and Q&A. Interviewers look for crisp communication, comfort with complex systems, and the ability to design for both client‑facing and operational realities using standard tools (e.g., Figma/Miro) and the firm’s design system.
75 minutes
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About This Interview
Interview Type
PRODUCT SENSE
Difficulty Level
4/5
Interview Tips
• Research the company thoroughly
• Practice common questions
• Prepare your STAR method responses
• Dress appropriately for the role