Deloitte Product Designer Case Interview (NYC) — Client-Facing Digital Product Strategy & UX

This case interview mirrors Deloitte’s consulting-first, client-service style and evaluates how you frame ambiguous problems, drive business impact, and communicate clearly to executive stakeholders. You’ll work through a client scenario typical of Deloitte Digital engagements in regulated industries. Format (approx. 75 minutes): 1) Brief + Clarifying Questions (10 min): Interviewer shares a client brief; you model hypothesis-driven discovery (MECE structure, assumptions, risks, constraints). 2) Problem Framing & Outcomes (10 min): Define the primary user segments, jobs-to-be-done, and success metrics (e.g., conversion, NPS, operational cost). Align to client OKRs and feasibility. 3) Solution Exploration (25 min): Sketch low-fidelity flows and information architecture; prioritize features using a simple framework (RICE/Impact vs. Effort). Address accessibility (WCAG 2.2 AA), localization, privacy, security, and compliance. Highlight technical dependencies and how you’d partner with engineering and risk/compliance. 4) Depth Dive & Trade-offs (15 min): Defend design choices with data/experiments (A/B, funnel analysis), discuss edge cases, error states, and change management (training, rollout plan). 5) Executive Readout & Q&A (15 min): Synthesize into a concise client-ready narrative with next steps and a 30/60/90 plan. Example prompt: “A U.S. retail bank’s mobile onboarding completion rate fell from 68% to 50% post new KYC checks. Redesign the onboarding to restore 70%+ completion in two quarters while reducing manual reviews by 20%.” What Deloitte looks for: structured thinking, client empathy, business acumen, feasibility with enterprise tech, measurable outcomes, inclusive design, and crisp consulting communication. Artifacts can be whiteboard/Miro/Figma sketches plus a brief verbal ‘executive’ summary.