capgemini

Capgemini Product Designer (Engineering) Case Interview — Human‑Centered Platform Redesign

This case mirrors Capgemini’s consulting-led, tech-forward interview style. You’ll tackle an end‑to‑end product design problem for a global enterprise client (e.g., a utilities or financial‑services provider) modernizing a self‑service digital platform as part of a cloud/data/AI transformation. Focus areas reflect Capgemini’s culture of pairing human‑centered design with engineering feasibility, measurable business outcomes, and inclusive/sustainable delivery. What you’ll do: - Clarify the brief (5–10 min): Elicit business goals (e.g., reduce support costs by X%, increase digital adoption), target users/segments across markets, constraints (regulated industry, multi‑country rollout), KPIs/North Star metric, and success criteria. - Problem framing: Define primary jobs-to-be-done, key pain points, and outcome hypotheses; propose an MVP scope and phased roadmap aligned to client value and delivery risk. - Journey mapping and prioritization: Sketch the critical path for one priority flow (e.g., account onboarding, billing, or incident management) and identify moments that matter. Prioritize via impact/effort with explicit trade‑offs tied to business value and technical feasibility. - Wireframing/flows: Whiteboard a low‑fidelity flow (2–3 screens) showing state changes, error/edge cases, and system interactions (APIs, data sources, identity/SSO). Reference use of design systems and how you would adapt for web/mobile while maintaining consistency. - Data & AI considerations: Show how behavioral data and analytics inform decisions (events, funnels, A/Bs), and where to responsibly add AI (e.g., intent‑based support, summarization) with guardrails. - Accessibility, inclusivity, and compliance: Explicitly design for WCAG 2.2 AA, localization, and privacy/security across regions (e.g., GDPR/CCPA); call out content strategy for plain language. - Sustainability & ethical design: Propose low‑carbon UX choices (e.g., efficient media, dark‑mode energy considerations) and ethical patterns (avoid dark patterns), reflecting Capgemini’s purpose of an inclusive and sustainable future. - Delivery approach: Outline how you’d collaborate with engineers, product, and client stakeholders in an Agile setup (Rightshore/global teams), including definition of ready/done, design QA, and release plan. - Risk/assumptions & stakeholder management: Surface top risks and unknowns, propose validation tactics (research plan, prototypes), and demonstrate structured consulting communication for executive buy‑in. What interviewers evaluate: Structured thinking and consulting polish; depth in UX methods; systems/technical fluency and feasibility awareness; data‑informed decision‑making; stakeholder and change‑management skills; accessibility/inclusivity and sustainability considerations; clarity under ambiguity; and culture fit with Capgemini’s client‑centric, collaborative, globally distributed delivery model. Deliverables during the session: A succinct problem statement, prioritized outcomes/KPIs, a sketched primary user flow with 2–3 wireframes, a brief MVP/phase plan, and key risks with next‑step validation.

engineering

8 minutes

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About This Interview

Interview Type

PRODUCT SENSE

Difficulty Level

4/5

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