CCC Intelligent Solutions behavioral interview template — Product Designer (Engineering)

What this covers A 60‑minute, manager‑led or small‑panel behavioral interview designed to assess how a Product Designer operates within CCC Intelligent Solutions’ enterprise SaaS, AI‑driven auto‑claims ecosystem and aligns with CCC’s values (customer focus, integrity, innovation, tenacity, inclusion & diversity, connection). Format (based on recent candidate reports) - 5 min: Introductions and role context (often video; may be part of a multi‑round process that starts with a recruiter screen and includes technical/portfolio and panel rounds). - 40 min: STAR‑based behavioral deep‑dives. - 10 min: Reverse‑Q&A. - 5 min: Wrap‑up and next steps. Focus areas and sample prompts - Customer focus in B2B2C workflows: Empathy for insurers, repairers, OEMs, and drivers; handling trade‑offs across users with competing needs. Example: “Tell me about a time you balanced usability for a frontline repairer with insurer compliance requirements.” - Data‑informed decisions: Defining success metrics (e.g., adoption, claim cycle time, estimate accuracy), instrumenting experiments, and iterating. Example: “Describe a decision you made that changed after the data told a different story.” - Collaboration at scale: Partnering with PM, engineering, and data science in Agile; facilitating decisions amid ambiguity and legacy constraints. Example: “Walk us through a contentious prioritization call and how you created alignment.” - Privacy, security, and ethics: Designing with regulated data, responsible AI, and accessibility in mind. Example: “Give an example of mitigating an AI or data‑stewardship risk in your design.” - Ownership and tenacity: Navigating constraints, unblocking teams, and driving outcomes end‑to‑end. Example: “When did you inherit an ambiguous problem and ship impact anyway?” - Inclusion & communication: How you incorporate diverse perspectives, run inclusive critiques, and adapt communication for non‑design stakeholders. Example: “How have you adjusted your design approach after feedback from an ERG or field team?” What good looks like at CCC - Clear STAR stories tied to measurable outcomes in complex enterprise domains. - Evidence of partnering with engineering to ship incrementally on a shared roadmap. - Comfort designing within compliance, data‑security, and AI‑governance constraints. - Customer‑centric mindset with pragmatic innovation and bias for results. Notes specific to CCC’s style - Candidates commonly report a recruiter screen, a manager behavioral round (~30–45 minutes), and additional technical/portfolio and panel conversations; some roles include a presentation. Difficulty is typically “medium,” with emphasis on cultural alignment and collaboration. CCC’s mission and values emphasize customer focus, integrity, innovation, tenacity, inclusion, and connection, which are probed via scenario questions. ([glassdoor.com](https://www.glassdoor.com/Interview/CCC-Intelligent-Solutions-Interview-Questions-E4574.htm?utm_source=chatgpt.com), [static.glassdoor.nl](https://static.glassdoor.nl/Interview/CCC-Intelligent-Solutions-Interview-Questions-E4574_P3.htm?utm_source=chatgpt.com), [indeed.com](https://www.indeed.com/cmp/Ccc-Intelligent-Solutions/interviews?utm_source=chatgpt.com), [cccis.com](https://www.cccis.com/about?utm_source=chatgpt.com))