Vimeo is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

Sr. Product Manager, Trust & Safety

Chief Information Officer

Manager, Front-End Web Development

Software Engineer II, Trust and Safety

Director, Account Management

Communication Director

Lead Data Scientist, Analytics

Content Marketing Manager, Editorial (Managing Editor)

Principal Product Manager, Marketing & Operations Data

UX Researcher

Vimeo is seeking a Director of Data Engineering to lead our data strategy, architecture, and automation efforts. This role will drive the development of a modern, scalable lakehouse architecture with Databricks on Google Cloud Platform.&nbsp;The ideal candidate will have deep expertise in full-stack data engineering, automation, and governance, with a tech-agnostic approach that ensures Vimeo’s data infrastructure remains scalable, cost-effective, and future-proof. They will also oversee production automation engineering and reliability for data workflows, ensuring high availability, performance, and compliance. This is a high-impact, strategic leadership role, requiring a mix of technical depth, architectural vision, and people leadership to build a cutting-edge data ecosystem at Vimeo. What you'll do: Drive and lead strategic, cross-functional initiatives in order to enable data standardization, increase data consumption and boost data-driven decision making. Communicate findings and insights effectively to both technical and non-technical stakeholders. Build and maintain user-friendly and informative dashboards, reports, and presentations in order to enable day-to-day and strategic data-driven decision making. Perform advanced analytical deep dives to help stakeholders drill down into why they see certain outcomes. Foster a relationship of trust and cooperation with the stakeholders, creating an atmosphere of knowledge sharing and collaboration. Data Architecture &amp; Engineering Design and implement Vimeo’s lakehouse architecture, leading an enterprise migration from Snowflake to Databricks Build and scale data processing pipelines (batch and real-time) using Apache Spark, SQL engines, Airflow, and cloud-native services. Drive data modeling and optimization strategies to ensure high-performance analytics, machine learning, and product insights. Ensure seamless integration between storage, compute, and analytics layers, supporting both structured and unstructured data. Production Automation &amp; Site Reliability Engineering (SRE) Lead automation-first initiatives for data ingestion, transformation, and governance using CI/CD, dbt, Airflow, and Terraform. Establish observability, monitoring, and fault-tolerance frameworks to ensure high uptime and performance across data workflows. Optimize cost efficiency and scalability of compute-intensive workloads by leveraging auto-scaling, caching, and federated query optimizations. Implement SRE best practices to automate incident detection, resolution, and continuous improvement in data operations. Governance, Security &amp; Compliance Define and enforce data governance best practices, ensuring compliance with GDPR, CCPA, and internal security policies. Implement enterprise-grade access control frameworks using Databricks Unity Catalog and Atlan Oversee metadata management, data lineage tracking, and cataloging to improve data discoverability and trust. Leadership &amp; Collaboration Build and mentor a high-performing team of data engineers Partner with Analytics, Product, Engineering, and AI/ML teams to enable data-driven decision-making and innovation. Champion a data-first culture, promoting self-service analytics and democratized access to insights. Technical Expertise 8+ years of experience in data engineering, analytics, or data architecture, with 3+ years in a leadership role. Deep expertise in modern cloud data platforms, ideally Google Cloud Strong background in full-stack data engineering, including orchestration (Airflow, dbt), streaming (Kafka, Flink), and distributed computing. Experience in automating data workflows, optimizing query performance, and implementing observability frameworks. Hands-on experience with data catalogs, metadata management, and governance frameworks. Leadership &amp; Strategic Thinking Ability to set and execute a long-term vision for data infrastructure, automation, and reliability. Experience building and scaling high-performing teams across data engineering, analytics, and governance. Strong cross-functional collaboration skills, with the ability to influence technical and business stakeholders. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles: $192,000 - $264,750 All other US cities outside above metro areas: $172,800 - $238,275 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Director, Data Engineering

Do you love working with cloud infrastructure at scale? Optimizing the last bit of performance and efficiency out of applications that get hundreds of thousands of requests per second? Digging deep to determine the root cause of an outage? Building and maintaining infrastructure toolkits that hundreds of developers will use? Maintaining large distributed databases?&nbsp; Come work on the Site Reliability &amp; Infrastructure Engineering team at Vimeo! Your job will be to design, develop, deploy, maintain, and optimize the platform that powers an application that is part of the infrastructure of the Internet: Vimeo.&nbsp; SRE at Vimeo spans the domains of platform engineering, database administration, release engineering, and internal tools. What you’ll do: Build, secure, and evolve platforms which power the applications that make up Vimeo Build and maintain tooling which makes manual infrastructure work obsolete and enables self service for engineers Improve observability and reliability of applications to reduce outages to an absolute minimum, while reducing MTTA and MTTR Write and maintain thorough documentation to share with your teammates around the world, allowing them all to function as a cohesive unit Contribute to an internal self-service infrastructure platform used by all engineers for application development and deployment. Participate in a weekly on-call rotation shared between offices in the US and India, which includes responding to production incidents and providing internal support to other engineers at Vimeo Whatever it takes (within reason) to make Vimeo faster, simpler, more scalable, more reliable, and more efficient to operate Skills and knowledge you should possess: At least 3 years of professional experience in software development or DevOps with high proficiency in at least one general-purpose programming language (C/C++, Go, Java, Ruby, PHP, Python, etc.) Deep understanding of the architectural patterns of high-scalability distributed systems Expert-level proficiency maintaining, optimizing, and administering Kubernetes deployments Strong knowledge of container orchestration, Linux system internals, networking, and secure computing. Significant experience with major cloud providers (Google Cloud, AWS) Significant experience with deploying and administration of MySQL Experience with “Infrastructure as Code” platforms such as Terraform Experience with observability systems, such as Datadog, Grafana, Prometheus, VictoriaMetrics, OpenCensus, and Graphite Bonus points (nice skills to have, but not needed): Knowledge of ArgoCD, Atlantis, Varnish, Memcached, and/or Chef Experience with generalized build systems (make, bazel, please, etc.) or language-specific build systems (SWC, Turborepo, etc.). Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $130,000 - $178,750 All other US cities outside above metro areas: $117,000 - $160,875 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Site Reliability Engineer III

Do you love working with cloud infrastructure at scale? Optimizing the last bit of performance and efficiency out of applications that get hundreds of thousands of requests per second? Digging deep to determine the root cause of an outage? Building and maintaining infrastructure toolkits that hundreds of developers will use? Maintaining large distributed databases?&nbsp; Come work on the Site Reliability &amp; Infrastructure Engineering team at Vimeo! Your job will be to design, develop, deploy, maintain, and optimize the platform that powers an application that is part of the infrastructure of the Internet: Vimeo.&nbsp; SRE at Vimeo spans the domains of platform engineering, database administration, release engineering, and internal tools. What you’ll do: Build, secure, and evolve platforms which power the applications that make up Vimeo Build and maintain tooling which makes manual infrastructure work obsolete and enables self service for engineers Improve observability and reliability of applications to reduce outages to an absolute minimum, while reducing MTTA and MTTR Write and maintain thorough documentation to share with your teammates around the world, allowing them all to function as a cohesive unit Contribute to an internal self-service infrastructure platform used by all engineers for application development and deployment. Participate in a weekly on-call rotation shared between offices in the US and India, which includes responding to production incidents and providing internal support to other engineers at Vimeo Whatever it takes (within reason) to make Vimeo faster, simpler, more scalable, more reliable, and more efficient to operate Skills and knowledge you should possess: At least 5+ years of professional experience in software development or DevOps with high proficiency in at least one general-purpose programming language (C/C++, Go, Java, Ruby, PHP, Python, etc.) Deep understanding of the architectural patterns of high-scalability distributed systems Expert-level proficiency maintaining, optimizing, and administering Kubernetes deployments Strong knowledge of container orchestration, Linux system internals, networking, and secure computing. Significant experience with major cloud providers (Google Cloud, AWS) Significant experience with deploying and administration of MySQL Experience with “Infrastructure as Code” platforms such as Terraform Experience with observability systems, such as Datadog, Grafana, Prometheus, VictoriaMetrics, OpenCensus, and Graphite Bonus points (nice skills to have, but not needed): Knowledge of ArgoCD, Atlantis, Varnish, Memcached, and/or Chef Experience with generalized build systems (make, bazel, please, etc.) or language-specific build systems (SWC, Turborepo, etc.). Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $150,000 - $207,000 All other US cities outside above metro areas: $135,000 - $186,300 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Site Reliability Engineer

We are seeking a highly motivated and experienced Director of Activations to join our Global Customer Success team. This is a critical leadership role responsible for the entire customer onboarding and initial activation journey. The ideal candidate will be a strategic thinker and a hands-on leader, passionate about creating seamless, efficient, and value-driven onboarding experiences that accelerate time-to-value, drive product adoption, and lay the foundation for long-term customer success. Reporting to the VP of Global Customer Success, you will lead a team of Onboarding/Activation Specialists and work closely with cross-functional teams including Sales, Product, and Marketing to refine our customer activation process and ensure a world-class post-sale experience. Key Responsibilities: Strategic and Financial Leadership: You will be responsible for defining and executing the global strategy for customer onboarding and initial product use. This includes full ownership of the P&amp;L and financial performance of all activation and professional services. A key part of this is identifying and creating new revenue streams through upsell opportunities like custom development or advanced training. Process and Team Management: You will lead a team of specialists, standardizing the onboarding methodology to ensure a consistent, high-quality experience for all customers, with a special focus on enterprise clients. Your primary goal is to significantly reduce the time it takes for new customers to get value from the product, known as time-to-value (TTV). Cross-Functional Collaboration: This role is the central point of contact for activation, bridging communication between the Customer Success, Sales, and Product teams. You'll ensure a smooth hand-off from sales, advocate for product improvements that enhance the new user experience, and partner with other departments to deliver a seamless customer journey. Data-Driven Improvement: You will establish and track key performance indicators (KPIs) to measure the success of the activation process, using data and analytics to identify pain points, make process improvements, and report on the team's effectiveness to senior leadership Qualifications: 8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment. 5+ years of leadership experience, managing and scaling a team of customer-facing professionals. Proven track record of designing, implementing, and optimizing customer onboarding processes. Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR). Demonstrated experience managing a P&amp;L and driving revenue from professional services. Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst). Bachelor’s degree or equivalent experience. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $158,000 - $216,500&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp;$142,200 - $194,850&nbsp; This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Director, Activations

Sr. Account Executive Sydney, AustraliaAs a Sr. Account Executive within the APAC Sales team, you will be responsible for selling Vimeo’s Enterprise video platform into some of the largest organisations in the APAC region. In this direct sales quota-carrying role, you will drive opportunities through the entire sales cycle from pipeline generation to closure, employing a value-oriented sales methodology. The Vimeo Sr. Account Executive is accountable for exceeding monthly and quarterly quotas, proactive deal management and forecast accuracy. A successful Sr. Account Executive is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. What you'll do: Exceed Annual Recurring Revenue (ARR) targets by selling Vimeo Enterprise offerings: https://vimeo.com/enterprise Identify new growth opportunities within the APAC market except for Japan/Korea/Taiwan Convey Vimeo’s unique value proposition to prospects and handle objections Position solutions against contending offerings in the marketplace Craft and negotiate enterprise-level proposals and contracts Maintain CRM data and pipeline within Salesforce.com Actively handle leads, generate pipelines and run campaigns to meet goals and objectives Support the RFI/RFP process by responding to business requirements Skills and knowledge you possess: 6+ years of experience selling enterprise SaaS solutions and innovative technologies to large organisations with a proven track record of consistently exceeding quotas Proven success in introducing new concepts and building excellent client relationships at C-level within large enterprise organisations. Account planning and territory management experience Previous Sales Methodology training (e.g. MEDDIC, SPIN, Value Selling) Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments Ability to operate with a sense of urgency and value accountability Excellent time management, organisational as well as presentation skills Ability to multi-task across multiple projects and internal partners Knowledge of online video technologies, live streaming, advertising, payment, analytics, and technology companies Highly motivated and driven by results About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Account Executive (APAC)

Sr. Account Executive Singapore, SingaporeAs a Sr. Account Executive within the APAC Sales team, you will be responsible for selling Vimeo’s Enterprise video platform into some of the largest organisations in the APAC region. In this direct sales quota-carrying role, you will drive opportunities through the entire sales cycle from pipeline generation to closure, employing a value-oriented sales methodology. The Vimeo Sr. Account Executive is accountable for exceeding monthly and quarterly quotas, proactive deal management and forecast accuracy. A successful Sr. Account Executive is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. What you'll do: Exceed Annual Recurring Revenue (ARR) targets by selling Vimeo Enterprise offerings: https://vimeo.com/enterprise Identify new growth opportunities within the APAC market except for Japan/Korea/Taiwan Convey Vimeo’s unique value proposition to prospects and handle objections Position solutions against contending offerings in the marketplace Craft and negotiate enterprise-level proposals and contracts Maintain CRM data and pipeline within Salesforce.com Actively handle leads, generate pipelines and run campaigns to meet goals and objectives Support the RFI/RFP process by responding to business requirements Skills and knowledge you possess: 6+ years of experience selling enterprise SaaS solutions and innovative technologies to large organisations with a proven track record of consistently exceeding quotas Proven success in introducing new concepts and building excellent client relationships at C-level within large enterprise organisations. Account planning and territory management experience Previous Sales Methodology training (e.g. MEDDIC, SPIN, Value Selling) Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments Ability to operate with a sense of urgency and value accountability Excellent time management, organisational as well as presentation skills Ability to multi-task across multiple projects and internal partners Knowledge of online video technologies, live streaming, advertising, payment, analytics, and technology companies Highly motivated and driven by results About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Vimeo’s mission is to help every business and video professional grow their brand with video. Through our ever expanding suite of tools that allows everyone to create, manage, share, and sell video, we have seen incredible growth and are proud of our community of 200 million members. We are looking for a highly skilled and experienced Senior Data Engineer to join our team. The ideal candidate should possess a strong background in building and maintaining robust data pipelines, and have proven experience taking a leading role in data engineering projects from conception to production. Your technical expertise will be essential in helping us build scalable and reliable data solutions as we migrate from Snowflake to Databricks. What you'll do: Technical Expertise: Leverage your strong knowledge of data engineering principles and technologies to build and maintain robust data solutions. Data Architecture: Design, build, and maintain scalable and reliable data pipelines and data models within our data warehouse solutions using tools like Databricks and Snowflake. Resiliency: Create robust, self-healing data pipelines through automation that effectively support the needs of the business, reducing outages and recovery time from incidents. Collaboration: Collaborate with data analysts, product managers, and other stakeholders to understand data requirements and provide progress updates within an Agile environment. Quality Assurance: Enforce best practices, coding standards, and ensure the delivery of high-quality, maintainable code and data. Continuous Learning: Stay abreast of industry trends and emerging technologies in data engineering, and encourage the team to do the same, fostering a culture of continuous learning. Skills you will need : Bachelor’s degree (preferably in Business, Economics, Statistics, or Computer Science) and 5+ years of experience in a data analytics or data engineering role (preferably in a SaaS business). High proficiency in&nbsp;SQL is a must. Python experience (especially data processing libraries like Pandas/Polars) and/or data streaming technologies (Kafka, Spark Streaming) will set you apart. Existing experience with Databricks is a must, with nice-to-have knowledge of Snowflake. Experience with data modeling frameworks, especially dbt Cloud. Experience in documentation and version control via Github, Atlan, and/or Confluence - preferred. Proficient in Excel and Google Sheets (pivot tables, keyboard shortcuts, etc.). Expertise in data visualization tools with a preference for Looker with LookML. Strategic thinker with a proactive approach to identifying and solving business challenges. A sense of ownership, capable of independently initiating and driving projects from beginning to end. You truly believe that "getting it right" is just as important as "getting it done." Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles: $137,000 - $188,000 All other US cities outside above metro areas: $123,300 - $169,200 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Data Engineer

Vimeo is seeking a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction.&nbsp; You'll be a key member of our Japanese support team, skilled at handling customer issues in Japanese, Korean, and English. In a fast-paced environment, you will resolve complex technical challenges and provide expert guidance to our most valued clients. This role reports to the Senior Customer Support Manager and will directly contribute to Vimeo’s support efforts, with a focus on our core products. The ideal candidate will have a consistent 5-day work schedule and the ability to work standard Japanese business hours. What your day will look like:&nbsp; Customer Support &amp; Ownership: Deliver high-level support to Sales-Assisted and Self-Serve customers, managing inquiries across tickets, phone calls, and messaging platforms. Take full ownership of issues from initial contact to final resolution to ensure timely and effective solutions. Product Expertise &amp; Technical Translation: Become a trusted advisor by developing a deep understanding of Vimeo's platform and video products. Effortlessly translate complicated technical concepts in Japanese, Korean, and English into direct and effective terms for customers to understand. Dedicated Enterprise Support: Serve as a Dedicated Enterprise Support Specialist (DESS) for a portfolio of Platinum Sales-Assisted clients, building strong relationships and understanding their specific needs to provide tailored support. Knowledge Base Contribution: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams. Voice of the Customer: Assist in tracking and reporting on customer pain points, feature requests, and other feedback. Share these insights with Product and Engineering stakeholders to help drive product improvements. Cross-Team Collaboration: Work closely with internal teams, from Customer Success and Account Managers to Product and Engineering, to ensure customer issues are resolved efficiently. Skills and knowledge you should possess: Minimum of 2 years of experience in a customer-facing technical support role, ideally within a SaaS environment. Exceptional written and spoken communication skills in Japanese, Korean, and English. Familiarity with video technology and other technical concepts. Understanding of digital video/audio compression codecs like H.264, ProRes, HEVC, and AAC. Basic understanding of HTML and CSS. Experience troubleshooting complex technical issues related to live video streaming, including embed codes, browser compatibility, and network connectivity. Understanding of the mechanics of live video delivery, including encoding formats, streaming protocols, and common hardware encoders. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced, high-energy environment. Strong technical aptitude and the ability to quickly learn and adapt to new technologies. Experience in an omnichannel support organization, providing support via tickets, phone, and messaging. Experience with Zendesk or other ticketing systems. About us: Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world’s largest companies. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Learn more at www.vimeo.com Learn more at www.vimeo.com/jobsAbout Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Support Specialist II, Customer Support (Tokyo)

Sr. Application Security Engineer

As the Senior Director of Customer Success, you will be responsible for leading and scaling our entire post-sale customer journey for our strategic, enterprise customer set. Your primary focus will be on driving a proactive, value-driven strategy to ensure our enterprise clients successfully adopt, expand, and renew their partnership with us. Reporting to our VP of Global Customer Success, you will be instrumental in scaling our Customer Success function, building an exceptional team, and ensuring our enterprise clients achieve maximum value from our technologies and services.&nbsp; Responsibilities: Strategic Leadership: Develop and execute a comprehensive Customer Success strategy that aligns with company goals for revenue growth and retention, with a strong focus on our largest, enterprise accounts. Customer Lifecycle Management: Oversee and optimize the entire customer lifecycle, from seamless implementation and onboarding to ongoing engagement and successful renewals.&nbsp; Understand how to assess, close or escalate process gaps. Retention &amp; Expansion: Drive significant improvements in gross and net retention rates by proactively managing customer health, mitigating risks, and identifying opportunities for expansion within our client base. Team Leadership: Lead, mentor, and grow a high-performing team of Customer Success Managers, setting clear performance goals and fostering a culture of excellence and continuous improvement. Cross-Functional Collaboration: Serve as a key voice for the customer within the organization, partnering with Sales, Product, Marketing, and Engineering to advocate for client needs and drive product innovation. Executive Relationships: Act as an executive sponsor for our most important clients, building and nurturing C-level relationships to ensure long-term partnership and mutual success. Qualifications: 10+ years of progressive experience in Customer Success, Account Management, or a related customer-facing role, with at least 3-6 years in a leadership position. Proven track record of building, scaling, and leading high-performing Customer Success teams at a B2B SaaS company. Demonstrable experience in driving significant improvements in gross and net retention rates, specifically within strategic or enterprise client segments. Deep understanding of the B2B SaaS business model and the entire customer lifecycle, from initial onboarding and implementation through retention, expansion, and renewals. Strong strategic and analytical skills, with the ability to use data to inform decisions and drive business outcomes. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Experience with Customer Success platforms (e.g., Gainsight, Catalyst, Vitally) and CRM software (e.g., Salesforce). A “roll up sleeves” attitude, bias to action, and the ability to thrive in a fast-paced, high-growth environment. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $184,000 - $251,500 All other US cities outside above metro areas:&nbsp; &nbsp; $165,600 - $226,350&nbsp; This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-OZ1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Director, Customer Success

As the senior manager of Customer Insights and Readiness (Support), you will play a pivotal role in shaping Vimeo's customer experience. You will oversee a team of Support Product Leads who serve as a critical bridge between Customer Support, Product, and Engineering teams. By digging deep into customer interactions, you and the team will distill and surface actionable insights that drive product improvements. Beyond insights, you will instill a high level of operational rigor to ensure our support teams possess the necessary product knowledge and tooling to provide exceptional customer service. Your ability to refine and develop workflows, track progress, and proactively address challenges will be key to your success and that of your team. What you’ll do: Team Leadership &amp; Development: Directly manage and mentor a team of Support Product Leads, fostering their development as subject matter experts and effective liaisons between CSE and the Product and ENG teams. Mentor your team to become compelling storytellers, enabling them to effectively communicate complex customer insights to various stakeholders. Instill a hands-on, proactive, and "can-do" approach within the team, empowering them to drive initiatives and overcome challenges Build strong relationships with key organizational stakeholders, positioning yourself and your team as the Voice of the Customer champions. Customer Insights and Advocacy: Develop and implement a robust system for gathering, analyzing, and reporting on product-specific customer feedback, pain points, technical issues, and feature requests. Utilize strong business acumen to separate critical insights from general noise, focusing the team's efforts on high-impact areas. Transform insights into clear, compelling narratives, collaborating with Product Management to champion the customer's voice and drive meaningful product improvements. Develop interactive reports and dashboards that synthesize customer insights from various data sources, guiding customer-centric decisions, and measuring your and your team's impact on the product roadmap. Build strong relationships with key organizational stakeholders, positioning yourself and your team as the Voice of the Customer champions. Operational Rigor &amp; Service Readiness: Introduce and lead a framework for operational excellence, including day-to-day work methodologies, project management, and task tracking. Collaborate with Product, Engineering, Marketing and other teams to enhance the internal readiness process, ensuring timely access and updates to product knowledge for Support teams. Proactively identify and remove blockers, finding creative solutions to ensure projects and initiatives stay on track and deliver tangible results. Define and track key metrics that demonstrate the impact of your team's insights and readiness efforts on customer satisfaction and support efficiency. Maintain and enhance knowledge management systems to centralize product information for Support teams. Skills and knowledge you should possess: 3+ years of experience in a customer support leadership role (of 4+ members), with a demonstrated track record of hands-on data analysis, insights generation, and cross-functional collaboration. Deep, proven experience with operational rigor: You know how to evaluate, plan, and enhance work methodologies and project tracking frameworks to drive efficiency and productivity. Expert-level understanding of customer support operations and processes, including direct experience with tools like Zendesk. Excellent storytelling and presentation skills, with the ability to communicate complex concepts and compelling narratives to executive-level stakeholders. Proficiency in data manipulation and visualization tools such as Tableau and Zendesk Explore. Experience with Voice of Customer (VOC) methodologies. A hands-on, proactive, and "can-do" mentality is essential. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $1118,000 - $162,250&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp;$106,200 - $146,025 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Manager, Customer Insights & Readiness (Support)

We are seeking a highly motivated and results-driven Partner Development Director&nbsp;to join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms, specifically within the DACH territory. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. *We are seeking candidates with German fluency* What you’ll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor &amp; Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess:&nbsp; 6+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo’s ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets #LI-OZ1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Partner Development Director (DACH)

Vimeo’s mission is to help every business and video professional grow their brand with video. Through our ever expanding suite of tools that allows everyone to create, manage, share, and sell video we have seen incredible growth and one thing we are most proud of is our community. Our 200 million members are everything from high-end video producers, metric-driven marketers, small business owners, agencies, enterprise teams and everyone in between. Vimeo is looking for a passionate Product Analyst III to join our team! The ideal candidate is a curious and detail-oriented analyst who enjoys turning data into understanding. You are comfortable diving deep into complex datasets to uncover user behaviors and product opportunities. Working closely with product managers and other stakeholders, you will help articulate key business questions, analyze product performance, and present clear, data-driven findings that inform strategic decisions. What you'll do: Partner with product teams to analyze complex datasets, providing actionable insights that guide product strategy and development. Design, build, and maintain product-related reports and dashboards for various roles. Build data models that can support dynamic and efficient reporting, and collaborate with other teams to maintain and evolve those models over time. Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual displays of quantitative information. Design experiments to test the validity of hypotheses about product and user experience optimization. Act as an analytical point of contact for stakeholders for all product data-related matters. Skills and knowledge you should possess: 2+ years of experience as a product, data, or business analyst - articulating product questions, pulling data from datasets, and using statistics to arrive at an answer. Excellent hands-on SQL skills. Proficiency with data visualization tools like Looker or Amplitude. Experience with analytics engineering tools (e.g., dbt, Dataform). Ability to turn large amounts of ambiguous data into a concise, meaningful story. Knowledge of concepts in quantitative user behavior analysis - segmentation, trends, cohorts, churn, lifetime value. Excellent written and verbal communication skills. B.Sc. in Industrial Engineering, Economics, Math, Statistics, Science/Data Systems Management or equivalent background. Bonus points: Python, R, or any other scripting language. Experience building analytics outputs from scratch. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles: $96,000- $132,750 All other US cities outside above metro areas: $86,400- $119,475 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Product Analyst III, Enterprise

At Vimeo, we empower individuals and businesses to harness the power of video with state-of-the-art video creation and editing solutions. Our community of professional and amateur filmmakers is at the heart of Vimeo, and we are committed to ensuring a safe and positive online environment where creativity can flourish. As a Trust &amp; Safety Compliance Program Manager, you will be responsible for leading and managing large scale regulatory projects to ensure the platform’s adherence to global laws and standards. You’ll work cross-functionally to translate complex legal and policy requirements into clear action plans, driving the implementation of new systems and processes. This role requires strategic thinking, operational excellence, and strong communication skills to align diverse stakeholders and ensure Vimeo remains compliant in an ever evolving regulatory landscape.&nbsp; This role may be exposed to disturbing and/or sensitive content. What you will do:&nbsp; Lead and manage large-scale regulatory compliance projects from initial scoping through to completion, with a primary focus on major global laws like the Digital Services Act and the Online Safety Act Proactively plan and execute initiatives - both technical and non-technical - to prepare for new and forthcoming regulatory requirements Oversee and ensure ongoing compliance obligations by maintaining issue logs and conducting gap analyses to ensure continuous adherence Manage all regulatory interactions, ensuring the prompt and accurate delivery of information for formal inquiries such as RFIs by coordinating contributions from relevant teams Lead activities to monitor compliance controls, investigate any deviations, and confirm that our safeguards are effective. You will also manage the implementation of recommendations from internal and external audits Engage in risk assessments, and then build and track mitigation strategies to address potential threats to compliance and user safety Facilitate the strategic development and execution of compliance frameworks that are robust enough to handle current regulations while also being flexible enough to adapt to emerging challenges Act as a bridge between internal teams to ensure that compliance standards and best practices are seamlessly integrated into product development and operational workflows Continuously seek opportunities to enhance regulatory processes, leveraging insights and feedback to foster a culture of ongoing improvement within Trust &amp; Safety Regularly communicate with senior leadership, in partnership with Legal and Operations, providing updates on project status, compliance gaps, strategic decisions, and prioritization Skills and knowledge you should possess:&nbsp; 5+ years of experience in UGC regulatory compliance, Trust &amp; Safety, program management, or a related field within the technology, internet, or digital services sector Deep understanding of global regulatory frameworks such as the DSA, OSA, and other relevant emerging regulations impacting digital platforms Proven program management experience with a strong ability to independently lead and deliver complex, cross-functional programs from end to end Strong data literacy, with a working knowledge of data analysis tools and a demonstrated ability to translate legal requirements into technical specifications Excellent communication and stakeholder management skills, with a track record of effectively engaging and influencing senior leadership and aligning diverse teams Experience preparing for audits or managing responses to regulatory inquiries (RFIs), and an ability to drive continuous process improvements Ability to handle sensitive content and emotionally charged escalations with tact, and to work with a self-motivated, results-oriented mindset Collaborative, diplomatic, and flexible, with a strong ability to work cross-functionally and manage competing priorities under tight deadlines Bachelor's degree or equivalent practical experience Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $101,000 - $139,250&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp; $90,900 - $125,325 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Trust & Safety Compliance Program Manager

Vimeo is looking for a driven Manager of Sales Development to run a team of Sales Development Reps (SDRs). Vimeo's SDRs are focused on driving qualified leads and pipeline growth from Vimeo’s inbound funnel for our Enterprise products. What you’ll do: Lead a team of quota-carrying SDRs ensuring they meet individual and your team monthly, quarterly and annual goals. Provide guidance and instruction on a day-to-day basis to ensure team members understand and execute their responsibilities Hold weekly one-on-one meetings with team members to evaluate progress and discuss professional development Oversee all aspects of sales pipeline growth and forecast potential blockers Empower team members to work hard and foster a culture of inclusivity and collaboration Hiring and on-boarding new SDRs Defining performance metrics by which SDRs will be measured (e.g., call/email activity, response rates, leads generated, lead quality, ultimately lead-to-close) Monitoring activities, such as call and email volume and key performance metrics linked to lead qualification Delivering ongoing training on sales prospecting, email outreach, and calling Coaching individual SDRs through call shadowing, role play, and performance reporting Skills and knowledge you possess: 1+ years Management experience 3 + years in Sales Development Background in SS Sales organizations focused on SDR practices Experience in data analysis and understanding performance indicators Strong communicator, well versed in communication to individual sales team members Ability to track and forecast sales pipeline and revenue growth Exceptional time management and organization skills Ability to work in a fast-paced, collaborative environment Experience using Salesforce to track sales activities Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $83,000 - $115,250 This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Manager, Sales Development

Vimeo is looking for a motivated Instructional Designer who possesses a unique balance of technical depth, business knowledge, and strong interpersonal skills. In this role, you will partner with teams across Vimeo to craft impactful learning paths that educate our Customer Support Teams. You will have the opportunity to shape and execute a content strategy that supports new Vimeo services and features. As a strategic thinker and problem-solver, you will be responsible for the end-to-end design of high-impact learning programs. The ideal candidate has proven experience developing engaging content across a variety of platforms (e-learning, virtual, and in-person) to help us foster a world-class culture of continuous learning. What You'll Do Learning Strategy &amp; Analysis Partner with stakeholders to conduct needs assessments, identify performance gaps, and define clear, measurable learning objectives that align with business goals. Act as a dedicated advocate for our learners, ensuring their needs are at the forefront of every design decision. Content Design, Development, &amp; Governance Transform complex technical information into professionally written, engaging, and effective learning experiences across multiple formats (interactive e-learning, video, written guides, etc.). Manage the full development cycle for all instructional materials, from storyboarding and scripting to final production. Maintain and update existing content to ensure relevance and alignment with evolving business needs. Project &amp; Stakeholder Management Own the entire project lifecycle for all learning initiatives and managing timelines to meet deadlines. Build strong, collaborative relationships with&nbsp; Support Product Leads, and cross-functional teams to ensure content accuracy and alignment with product roadmaps. Skills &amp; Knowledge You Should Possess Instructional Design Expertise: Deep understanding of adult learning theories (e.g., Andragogy, ADDIE, SAM) and their application in creating impactful learning experiences. Needs Analysis: Proven ability to identify knowledge or skill gaps through thoughtful stakeholder engagement and learner analysis. Learning Objectives: Expertise in crafting clear, measurable, and actionable learning objectives. Technical Acumen: Exceptional ability to simplify complex technical content into elegant, learner-friendly solutions. Agile &amp; Innovative Mindset: A proactive, creative approach to problem-solving with a willingness to challenge traditional methods in a fast-paced environment. Project Management Excellence: Strong organizational skills with the ability to manage multiple projects simultaneously, ensuring quality and timeliness. Collaborative Spirit: Outstanding interpersonal skills with experience working cross-functionally to gather requirements and build consensus with SMEs and stakeholders. About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Instructional Designer

Vimeo’s mission is to help every business and video professional grow their brand with video. Through our ever-expanding suite of tools that allows everyone to create, manage, share, and sell video, we have seen incredible growth, and one thing we are most proud of is our community. Our 200 million members are everything from high-end video producers, metric-driven marketers, small business owners, agencies, enterprise teams and everyone in between.&nbsp; We are looking for an experienced data analyst to support Vimeo’s growth team. The right person will have a strong analytical background with equal parts technical and communication skills. They will have previously worked in product analytics or data science with a focus on data-informed results. What you'll do: Drive and lead strategic, cross-functional initiatives in order to enable data standardization, increase data consumption and boost data-driven decision making. Communicate findings and insights effectively to both technical and non-technical stakeholders. Work with stakeholders to plan, develop, and analyze A/B tests. Build and maintain user-friendly and informative dashboards, reports, and presentations in order to enable day-to-day and strategic data-driven decision making. Perform advanced analytical deep dives to help stakeholders drill down into why they see certain outcomes. Foster a relationship of trust and cooperation with the stakeholders, creating an atmosphere of knowledge sharing and collaboration. Skills you will need : Bachelor’s degree (preferably in Business, Economics, Statistics, or Computer Science) and 5+ years of experience in a data analytics role (preferably in a SaaS business). Strategic thinker with a proactive approach to identifying and solving business challenges. A sense of ownership - capable of independently initiating and driving projects from beginning to end.&nbsp; Proficient in interpreting complex datasets, extracting valuable insights for informed decision-making. Skilled in identifying patterns and translating business questions into effective analytical solutions. Demonstrates a problem-solving mindset and stays current with evolving data analysis methodologies. High proficiency in SQL is a must. Extensive experience in planning and analyzing AB test results. Proficient in Excel and Google Sheets (pivot tables, keyboard shortcuts, etc. Expertise in data visualization tools (Tableau, Looker, Power BI, or similar). Experience with R or Python. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles: $118,000 - $162,250 All other US cities outside above metro areas: $$106,200 - $146,025 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Data Analyst, Marketing

If you’re interested in joining the Sales teams at Vimeo, please send us your resume and we'll keep your information on file. If a role becomes available and you meet the requirements, someone from our team will reach out! WHAT YOU'LL DO: Our Sales Teams grow our global reach by bringing Vimeo to companies around the world. These are the teams that identify and evaluate an opportunity's potential to create long term value. Every day, they work to generate leads by networking and building relationships with potential customers/organizations, explaining the Vimeo platform and how it can align with with their business objectives. They wear multiple hats including Strategy, Sales and Relationship Management and are passionate about negotiating deals and seeing them through to the finish lineAbout Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Don't see what you're looking for?

Vimeo enables anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. As a Principal Product Designer, you'll play a key role in shaping Vimeo's Streaming Solution. You'll collaborate closely with cross-functional partners to design innovative tools and features that empower video content creators and communities to build, curate, and analyze their own Netflix-style streaming business. Our platform provides the tools for content creators to manage their media, design custom channels, set monetization models, and reach their audience directly. We are a fast-paced, design-led organization committed to delivering top-tier user experiences. What you’ll do: Create user flows, wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and solutions to stakeholders. You will employ visual systems to ensure that your designs are in harmony with the broader product ecosystem. Lead the entire design process for multiple concurrent projects, from inception to launch, as the sole designer for this team, ensuring all products meet the highest quality standards. Work with the product team head to craft an engaging product vision for the business unit and establish effective design principles and connections with stakeholders. Work in close collaboration with cross-functional teams, encompassing product management and engineering, to gain insights into both business and user requirements and transform them into product designs. Skills and knowledge you should possess: 7+ years of professional experience in product design. Outstanding abilities in interaction design, conversational design, visual design, and product thinking, supported by a robust portfolio featuring web and native app designs. Demonstrated expertise in Figma, robust prototyping abilities coupled with a track record of conducting user research and usability testing to collect feedback and insights that guide design choices. Capable of making thoughtful trade-offs and swiftly implementing designs without sacrificing quality. Strong communication and presentation skills to convey design decisions effectively and collaborate with cross-functional teams, including Product and Software Engineers, as the sole designer. Demonstrated ability to lead large-scale design initiatives. Experience designing for video streaming technologies and platforms. Bonus points (nice skills to have, but not needed): Experience working with remote or distributed product teams. Knowledge and experience with motion design and animation. SaaS experience. Benefits: Be part of a passionate and collaborative team. Contribute to a platform loved by millions of users worldwide. Competitive salary and benefits package. Opportunities for professional growth and development. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $158,000 - $216,500 All other US cities outside above metro areas:&nbsp; &nbsp;$142,200 - $194,850 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Principal Product Designer, Streaming/OTT

We are looking for a highly analytical, systems-savvy, and collaborative Senior Revenue Operations Analyst to join our growing Revenue Operations team. This role will be instrumental in supporting and scaling Vimeo’s GTM processes across Sales, Customer Success, Marketing, and Partnerships. You’ll combine traditional Field Operations responsibilities (forecasting, pipeline hygiene, reporting) with a proactive focus on improving the usability, design, and effectiveness of our core GTM systems — including Salesforce, Clari, Outreach, and others. This is a unique opportunity to help shape how our teams work, communicate, and drive impact through data and systems. What You’ll Do Field Operations &amp; Analytics Partner with the SDR &amp; ISR leadership team to deliver accurate forecasting, pipeline analysis, and performance insights Build and maintain dashboards, reporting infrastructure, and ad-hoc analyses to drive GTM visibility and decision-making Provide strategic insights to optimize funnel conversion, rep productivity, and customer retention Systems UX &amp; Process Optimization Own the user experience of our GTM systems (Salesforce, Clari, Outreach, Gong, etc.), identifying friction points and leading UX/UI improvements in partnership with internal systems teams Lead or contribute to key cross-functional systems projects (e.g., Clari forecast redesign, Outreach sequence optimization, Salesforce Lightning UI streamlining). Collect and synthesize user feedback to drive continuous iteration and adoption of tools. Cross-Functional Collaboration Partner closely with Sales Enablement, SystemsOps, and RevOps teams to align on roadmap, change management, and execution. Serve as a trusted operational advisor to GTM team leaders, ensuring scalable processes and data integrity. Translate business requirements into clear system enhancements, partnering with technical teams to execute. About You 3–5 years of experience in Revenue Operations, Sales Operations, Business Operations, or related roles. Deep familiarity with GTM systems like Salesforce (Sales/Service Cloud), Clari, Outreach, LeanData, or equivalent tools. Analytical mindset with proficiency in Excel/Google Sheets and data visualization tools (e.g., Looker, Tableau). Strong understanding of B2B SaaS sales and CS motions (inbound/outbound sales, renewals, expansion). Comfortable with ambiguity and excited to improve processes iteratively based on feedback and data. A systems thinker who loves making complex tools intuitive and user-friendly. Excellent communication and stakeholder management skills; able to influence without authority. Why Join Us You’ll be part of a high-impact, cross-functional RevOps team that sits at the center of Vimeo’s growth. This is a rare opportunity to shape both the strategy and execution of GTM operations — and make life better for hundreds of sales, CS, and marketing professionals who rely on our systems every day. Base Salary Range: NYC Metro: $88,000- $121,000 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Revenue Operations Sr. Analyst

We are seeking a highly motivated and experienced Activations Director to join our Global Customer Success team. This is a critical role responsible for the entire customer onboarding and initial activation journey. The ideal candidate will be a strategic thinker, passionate about creating seamless, efficient, and value-driven onboarding experiences that accelerate time-to-value, drive product adoption, and lay the foundation for long-term customer success. Reporting to the VP of Global Customer Success, you will work closely with cross-functional teams including Sales, Product, and Marketing to refine our customer activation process and ensure a world-class post-sale experience. Key Responsibilities: Strategic Impact &amp; Execution: You will be responsible for defining and executing the global strategy for customer onboarding and initial product use. A key part of this is identifying and creating new value streams, such as developing upsell opportunities like custom development or advanced training, by deeply understanding customer needs and translating those needs into actionable service offerings. Process Management: You will standardize the onboarding methodology to ensure a consistent, high-quality experience for all customers, with a special focus on enterprise clients. Your primary goal is to significantly reduce the time it takes for new customers to get value from the product, known as time-to-value (TTV). Cross-Functional Collaboration: This role is the central point of contact for activation, bridging communication between the Customer Success, Sales, and Product teams. You'll ensure a smooth hand-off from sales, advocate for product improvements that enhance the new user experience, and partner with other departments to deliver a seamless customer journey. Data-Driven Improvement: You will establish and track key performance indicators (KPIs) to measure the success of the activation process, using data and analytics to identify pain points, make process improvements, and report on the team's effectiveness to senior leadership Qualifications: 8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment. Proven track record of designing, implementing, and optimizing customer onboarding processes. Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR). Demonstrated experience managing a P&amp;L and driving revenue from professional services. Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst). Bachelor’s degree or equivalent experience. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $158,000 - $216,500&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp;$142,200 - $194,850&nbsp; This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Activations Director

The Director, Customer Success is a vital part of the management team for Vimeo’s broader Customer Success organization. In this role you will lead all aspects of the strategy and execution of our EMEA Customer Success team, ensuring the successful adoption, value realization and growth of a portfolio of customers across Vimeo’s EMEA market. You will focus on driving success amongst our EMEA client portfolio, ensuring our B2B clients across all segments derive maximum value, and ultimately, driving revenue retention and expansion This position is hybrid with the expectation to be in the office ~3 days/week. What you'll do:&nbsp; Lead, mentor, and inspire a team of Customer Success Managers to achieve and exceed their goals Execute on a customer centric business strategy to ensure successful on-boarding, adoption, retention, renewal and expansion of your customer portfolio Develop and refine customer success playbooks tailored to different customer segments, including midmarket and enterprise. Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores Effectively partner with counterparts in Sales, Account Management and Implementation teams to ensure effective success plans are in place for existing and incoming customers Provide operational oversight of the business to deliver on targets and important metrics Prioritize where we invest our resources and efforts with customers Inspire and drive a company-wide culture of Customer Success, creating a strong culture that cultivates customer advocacy Skills and knowledge you should possess:&nbsp; 8+ years of customer success experience, preferably within a SaaS, Media or Consulting organizations 6+ years of experience in a leadership or management role, leading a team of Customer Success Managers or Account Managers in a B2B SaaS environment. Proven record of identifying customer needs and successfully implementing long-term technology solutions Ability to multi-task across multiple projects and internal partners Excellent interpersonal skills both with customers and within an organization Consistent track record of defining and carrying out key performance indicators Proactive interest to increase customer satisfaction and deepen customer relationships About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Director, Customer Success

Sr. Account Executive Tokyo, JapanAs a Sr. Account Executive within the JAPAC Sales team, you will be responsible for selling Vimeo’s Enterprise video platform into some of the largest organisations in the JAPAC region. In this direct sales quota-carrying role, you will drive opportunities through the entire sales cycle from pipeline generation to closure, employing a value-oriented sales methodology. The Vimeo Sr. Account Executive is accountable for exceeding monthly and quarterly quotas, proactive deal management and forecast accuracy. A successful Sr. Account Executive is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. What you'll do: Exceed Annual Recurring Revenue (ARR) targets by selling Vimeo Enterprise offerings: https://vimeo.com/enterprise Identify new growth opportunities for Japan/Korea/Taiwan Convey Vimeo’s unique value proposition to prospects and handle objections Position solutions against contending offerings in the marketplace Craft and negotiate enterprise-level proposals and contracts Maintain CRM data and pipeline within Salesforce.com Actively handle leads, generate pipelines and run campaigns to meet goals and objectives Support the RFI/RFP process by responding to business requirements Skills and knowledge you possess: 6+ years of experience selling enterprise SaaS solutions and innovative technologies to large organisations with a proven track record of consistently exceeding quotas Proven success in introducing new concepts and building excellent client relationships at C-level within large enterprise organisations. Account planning and territory management experience Previous Sales Methodology training (e.g. MEDDIC, SPIN, Value Selling) Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments Ability to operate with a sense of urgency and value accountability Excellent time management, organisational as well as presentation skills Ability to multi-task across multiple projects and internal partners Knowledge of online video technologies, live streaming, advertising, payment, analytics, and technology companies Highly motivated and driven by results About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

We are seeking a highly motivated and experienced Activations Director to join our Global Customer Success team. This is a critical role responsible for the entire customer onboarding and initial activation journey. The ideal candidate will be a strategic thinker, passionate about creating seamless, efficient, and value-driven onboarding experiences that accelerate time-to-value, drive product adoption, and lay the foundation for long-term customer success. Reporting to the VP of Global Customer Success, you will work closely with cross-functional teams including Sales, Product, and Marketing to refine our customer activation process and ensure a world-class post-sale experience. *This position will be a 6-month contract* Key Responsibilities: Strategic Impact &amp; Execution: You will be responsible for defining and executing the global strategy for customer onboarding and initial product use. A key part of this is identifying and creating new value streams, such as developing upsell opportunities like custom development or advanced training, by deeply understanding customer needs and translating those needs into actionable service offerings. Process Management: You will standardize the onboarding methodology to ensure a consistent, high-quality experience for all customers, with a special focus on enterprise clients. Your primary goal is to significantly reduce the time it takes for new customers to get value from the product, known as time-to-value (TTV). Cross-Functional Collaboration: This role is the central point of contact for activation, bridging communication between the Customer Success, Sales, and Product teams. You'll ensure a smooth hand-off from sales, advocate for product improvements that enhance the new user experience, and partner with other departments to deliver a seamless customer journey. Data-Driven Improvement: You will establish and track key performance indicators (KPIs) to measure the success of the activation process, using data and analytics to identify pain points, make process improvements, and report on the team's effectiveness to senior leadership Qualifications: 8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment. Proven track record of designing, implementing, and optimizing customer onboarding processes. Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR). Demonstrated experience managing a P&amp;L and driving revenue from professional services. Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst). Bachelor’s degree or equivalent experience. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $75.96/hr - $95.00/hr All other US cities outside above metro areas:&nbsp; &nbsp;$68.36/hr - $95.00/hr Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Activations Director (Contract)

We're looking for a Sales Development Representative (SDR) who will prospect and qualify potential customers for the Vimeo Sales team, building trust and rapport that result in qualified opportunities. The Sales Development Representative is the first point of contact between prospective customers and Vimeo and will be responsible for generating and qualifying new prospects. The ideal candidate has a keen eye for determining potential opportunities for new business and can rapidly qualify, convert, and assign those conversations.&nbsp; What you’ll do: Long-term interest in a client-facing sales career Competitive spirit and the drive for results Exemplary problem-solving skills and the resourceful ability to take initiative Coachable and enjoys learning in a fast-paced sales environment Superior organizational skills and attention to detail Building a point of view on how to help qualify customer's needs&nbsp; Prospect for new business, researching companies and individuals that meet criteria for prospective partnership with Vimeo Develop ideal customer profiles for outbound prospecting and qualify prospects while leveraging BANT criteria Grow top of sales funnel through warm and cold outbound campaigns Build new methods for attracting clients Schedule high-quality meetings with prospective customers for the sales team Work to meet and exceed monthly goals defined to maximize deal flow with outbound emails, calls, setting up meetings, etc. Speaking to value and return on investment vs. technical functionality&nbsp; Learning how to anticipate and prepare for objections Demonstrating adaptability and flexibility as part of an ever-growing sales organization Managing a high volume of inbound leads with a strategy on prioritization of your leads Researching and understanding various lines of business and personas Work to meet and exceed monthly goals defined to maximize deal flow with outbound emails, calls, setting up meetings, etc. Skills &amp; knowledge you should possess: 2+ years’ of work experience. Preferably in market research, lead generation, marketing, or sales, ideally within SaaS businesses Proven track record of success with a sales cycle Excellent verbal and written communication skills. Have an outgoing personality and the ability to hold an engaging conversation or write an attention-grabbing email. Identify customer needs and solve gaps with creative outreach strategy &amp; discovery including, but not limited to: email copy, warm/cold calls, social media outreach, in-person events High level of resilience and ability to handle objections both over the phone and by email Ability to multi-task and prioritize workload to maximize efficiency Represent the company and our products with a high degree of professionalism A competitive nature and relentless drive to succeed Experience with Salesforce.com or other CRM software, Outreach, Chat tools, Zoominfo, LinkedIn SalesNav Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; $23.56/hr - 32.57/hr This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sales Development Represenative

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. &nbsp;Rotate through our 24x7 shifts to ensure consistent support coverage Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a comprehensive knowledge of Vimeo products &nbsp; to be able to resolve approximately 80%+ of the tickets received Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Continuously update your knowledge with product developments, policy changes, known issues, and user feedback. Time Allocation:&nbsp; Ticket work: 90% Continued learning and product familiarization: 10%&nbsp; &nbsp; Support Channels:&nbsp; ○&nbsp; Email ○&nbsp; Phone&nbsp; ○&nbsp; Chat ○&nbsp; Social &nbsp; Skills and knowledge you should possess: 1-2 years of relevant work experience in Customer or Technical Support Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with web and video-streaming technologies.&nbsp;&nbsp; Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware&nbsp; A calm and patient demeanor, especially when faced with challenging customer interactions.&nbsp; Bachelors/Engineering Degree preferred Undergraduate degree in any discipline&nbsp; Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Support Specialist I, Customer Support (India)

Commercial Account Executive II, (Greater Tokyo Metropolitan Area)&nbsp; Are you a results-driven SaaS sales professional ready to make a significant impact? Vimeo is looking for an exceptional Commercial Account Executive II to join our team and accelerate our growth in the Greater Tokyo Metropolitan Area. This isn't just a sales role; it's an opportunity to become a key player in a global brand's expansion, own a full sales cycle for our industry-leading Enterprise solutions, and fast-track your career in a dynamic, high-growth environment. We're looking for a passionate and strategic seller who thrives on helping Japan's top companies use the power of video to achieve their business goals. Why Vimeo?&nbsp; Vimeo is the world's leading all-in-one video solution. We're trusted by millions of professionals and top brands worldwide to create, manage, and share high-quality video. Our Enterprise solutions are transforming how businesses communicate—from internal training and executive messaging to large-scale events and customer engagement. As a Commercial AE, you'll be on the front lines of this transformation, with the opportunity to not only exceed your quota but also shape the future of our Japanese market presence. You will work in a supportive, collaborative, and fast-paced culture that values innovation and personal growth. What You'll Do &amp; How You'll Win:&nbsp; Drive Revenue Growth: Exceed sales quota targets by strategically selling Vimeo Enterprise solutions to key accounts throughout Japan. Build Your Pipeline: Develop and execute creative outbound prospecting strategies to generate new business, while expertly managing and converting high-value inbound leads. Become a Trusted Advisor: Articulate Vimeo's unique value proposition to enterprise clients, becoming an expert in their business challenges and a trusted partner for their video communication needs. Lead the Charge: Run a full-cycle sales process from discovery to close, including conducting compelling product demonstrations and leading the RFI/RFP process for complex deals. Contribute and Collaborate: Play a key role in developing sales strategies and best practices for the Japanese market, sharing your expertise and mentoring junior team members to foster a high-performing team culture. Operate with Excellence: Maintain meticulous CRM data in Salesforce.com, ensuring a healthy pipeline and accurate forecasting to drive predictable business results. Who You Are &amp; What You Bring:&nbsp; Proven Performer: 3+ years of experience in generating new SaaS sales, with a consistent and verifiable track record of exceeding sales targets in an enterprise sales environment. Video Industry Knowledge: Deep knowledge of the online video and live streaming landscape, including technologies, use cases, and key competitors. Master of the Craft: A strong sales foundation built through formal training and hands-on experience, demonstrating a mastery of sales methodologies. Exceptional Communicator: Outstanding verbal and written communication skills in both native-level Japanese and fluent English. Your ability to present persuasively and manage time effectively is second to none. Collaborative Spirit: A team player who thrives in a fluid, fast-paced, and dynamic environment. You are supportive, proactive, and contribute to a positive culture. Driven and Accountable: Highly motivated by results, with a sense of urgency, strong work ethic, and a genuine passion for achieving ambitious goals. You take full ownership of your performance and outcomes. A Passion for the Product: A sincere passion for Vimeo and our creative community, with a strong belief in the power of video to transform businesses. Location: Must be currently residing in the Greater Tokyo Metropolitan Area. About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Commercial Account Executive II (Japan)

If you’re interested in joining the Sales teams at Vimeo, please send us your resume and we'll keep your information on file. If a role becomes available and you meet the requirements, someone from our team will reach out! WHAT YOU'LL DO: Our Sales Teams grow our global reach by bringing Vimeo to companies around the world. These are the teams that identify and evaluate an opportunity's potential to create long term value. Every day, they work to generate leads by networking and building relationships with potential customers/organizations, explaining the Vimeo platform and how it can align with with their business objectives. They wear multiple hats including Strategy, Sales and Relationship Management and are passionate about negotiating deals and seeing them through to the finish line! At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.&nbsp; Base salary is just one component of Vimeo's total rewards philosophy.We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs. We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Vimeo is looking for a Scaled Account Manager to build and maintain relationships with our clients. In this role, you will be responsible for growing existing accounts within the scaled segments of our Vimeo Enterprise&nbsp;and Vimeo Custom product lines. Furthermore, you will identify and land key opportunities within your book of business. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work. What you'll do: Oversee accounts within Vimeo’s Custom and Enterprise product customer base in our SMB segment, with a goal structure oriented toward expanding these existing relationships Understand and anticipate clients’ business needs to drive the success of key accounts Strengthen client relationships with ongoing communication and new solutions Proactively manage customer pipeline to meet monthly and quarterly objectives Confidently conveying Vimeo’s value proposition both in-person and via automation Assist in collecting client feedback, defining processes, and identifying best practices Identify opportunities for upselling and cross-selling additional products/services to meet clients’ evolving needs. Skills and knowledge you should possess: 2+ years of experience in a customer-facing role within the SaaS industry Experience retaining and expanding accounts Ability to multi-task across multiple projects and internal partners Thorough working knowledge of sales tools, including a CRM like Salesforce, HubSpot, or comparable Bonus points for: Online Video Platform (OVP) experience, or knowledge of online video technologies Knowledge of live streaming technologies Experience carrying a $2MM+ Annual Recurring Revenue (ARR) book of business Track record of exceeding quotas Base Salary Range: NYC Metro: $27.41-$37.14/hr This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Scaled Account Manager

As a Site Reliability Engineer, you’ll work closely with other SREs and developers to ensure Vimeo remains available, fast, and secure. We own the core infrastructure on which most Vimeo apps sit, including system configuration, basic network services, container orchestration, metrics collection, and load balancing. We're building tools that are used by all of engineering to manage production, with the goal of providing a consistent and powerful platform. You'll be instrumental in making Vimeo the best toolset for video creators. What you'll do: With the rest of the SRE team, own the base production infrastructure: cluster provisioning, configuration management, load balancing, access control, container orchestration, and the tools we use to interact with all that stuff. Build tools to make our infrastructure more consistent, more reliable, more observable, and require less manual intervention.&nbsp; Consult with other engineering teams at Vimeo to improve their reliability and operational processes. Manage changes to our production environment. Take part in a 12x7 on-call rotation (split with our team in Bangalore), to triage and troubleshoot production issues. Skills and knowledge you should possess: 5+ years of experience with Linux system internals, networking fundamentals (TCP/IP, HTTP, TLS, DNS), application optimization, and/or similar SRE-adjacent fields. Experience building applications, beyond basic scripting, using at least one language Vimeo uses (Python, Go, Ruby, or PHP) and a desire to learn more. The SRE team uses primarily Python and Go, with occasional shell scripts. An understanding of configuration management tools (we use Chef, Atlantis, Terraform), and containerization toolsets. Working knowledge of large scale system design, monitoring, and operational practices. A bachelor's degree in Computer Science or a related technical field, or equivalent practical system administration and programming experience. Bonus points: Experience in high-throughput environments (&gt;100k requests/second). Experience with at least one major cloud provider (Google Cloud, Amazon Web Services, or Microsoft Azure) A track record of automating away your job. An appreciation of and enthusiasm for software engineering best practices, such as code review, testing, and continuous delivery. &nbsp;About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

シニアマーケティングアソシエイト（日本）ポジション概要Vimeoのデマンドジェネレーションマーケティングチームでは、日本市場における成長をリードするシニアマーケティングアソシエイトを募集しています。分析力が高く、成果志向で、主体的に行動できる方に最適なポジションです。この役割では、サードパーティイベント、Vimeo主催イベント、ウェビナー、パートナーマーケティング、ABM、統合キャンペーンを通じて、Vimeo EnterpriseやVimeo OTTの新規リード獲得とパイプライン拡大を推進していただきます。グローバルチームと密に連携しながら、日本市場における成長戦略を担うことで、キャリアアップやグローバルな経験を積む機会が得られます。B2B SaaS製品に情熱を持ち、日本市場で大きなインパクトを残したい方を歓迎します。主な職務内容キャンペーンの実行 日本市場向けのデマンドジェネレーション／フィールドマーケティングプログラムをリードし、質の高いリードとパイプラインの拡大を推進 グローバルマーケティングチームと連携し、有料デジタルキャンペーンやSEOを展開 日本のターゲット層に合わせてEメールナーチャリングプログラムをローカライズ・運用 オンライン・オフライン両方のキャンペーン進行を管理し、期限・予算内で確実に遂行 イベントサポート 国内イベントのリサーチ・企画・実行を担当 展示会・カンファレンス運営（予算、ベンダー管理、運営サポート）から、イベント後の分析・フォローアップまで一貫してサポート 営業との連携 日本の営業チームと協力し、マーケティング戦略と営業目標の整合性を確保 営業支援資料（キャンペーン概要、プロモーション素材、レポート等）の作成・管理 アカウントターゲティング、リードクオリフィケーション、フォローアップ戦略を営業と共同で策定 パフォーマンスの分析と最適化 キャンペーン成果をモニタリング・分析し、改善点を特定・最適化 Tableau、Salesforceなどのツールを活用し、主要KPI（リード獲得数、コンバージョン率、パイプライン影響）を追跡 マーケティングオペレーションチームと連携し、業務プロセスを改善 プロフェッショナルとしての成長 デマンドジェネレーションやフィールドマーケティングの最新トレンド・ベストプラクティスを常にキャッチアップ トレーニングやカンファレンス、自己学習を通じてスキルを継続的に強化 応募資格必須スキル・経験 デマンドジェネレーション／フィールドマーケティングで3年以上の実務経験（部門横断的な連携経験を含む） 日本語：ネイティブレベル、英語：ビジネスレベル（会話・読み書き） 新規市場におけるソリューション導入・拡大経験 複数のプロジェクトを同時に管理できる高い組織力・調整力 データ分析スキル、レポート作成・改善提案の経験 リードナーチャリング、リードスコアリング、デマンドジェネレーション手法の深い理解 優れたコミュニケーション／ライティング／プレゼンテーション能力 チーム志向で協力的な姿勢 歓迎スキル・経験 日本市場に関する深い理解（業界トレンド、競合環境、文化的背景など） マーケティングオートメーション（Marketo歓迎）やCRM（Salesforce歓迎）の使用経験 TableauやLookerを用いたデータ分析経験 プラスとなる経験 動画関連技術や動画マーケティングの経験 勤務条件 勤務地：東京（ハイブリッド勤務可） 勤務時間：フレックスタイム制／リモート勤務応相談 キャリアパス：グローバルチームと連携しながら、将来的にはシニアマネージャー職等へのステップアップが可能 Vimeoで働く魅力 グローバル規模のSaaS企業で日本市場の成長をリードできるポジション 動画マーケティングの最前線でキャリア形成が可能 **柔軟な働き方（ハイブリッド勤務／リモート可）**とオープンな企業文化 会社概要：Vimeo（NASDAQ: VMEO）は、世界で最も革新的な動画体験プラットフォームです。私たちは、誰もが高品質な動画体験を簡単に作成し、アイデアを伝え、実現できるよう支援しています。ストーリーテリングに情熱を注ぐクリエイターから、世界中に分散した大企業のチームまで、何百万ものユーザーにご利用いただいており、その動画は毎月数十億回視聴されています。詳細は&nbsp;www.vimeo.com&nbsp;にてご覧ください。Vimeoはニューヨーク市に本社を構え、世界各地にオフィスを展開しています。私たちは、情熱と献身を持った社員一人ひとりが、多様でグローバルなコミュニティを代表することで、最大限のインパクトを生み出せると信じています。Vimeoは、すべての人に平等な機会を提供する企業であり、多様性、公平性、そして包括性（DEI）を重視し、それを製品開発、リーダー育成、そして企業文化の醸成において体現しています。 &nbsp; About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Associate, Marketing  (Japan)

Senior Associate Marketing Specialist, Japan Vimeo's Demand Generation marketing team is looking for a talented, analytical, and results-driven Marketing Associate to develop and execute the Japan demand generation marketing strategy. We are looking for someone who has field marketing experience as well as a good understanding of digital demand generation channels, specifically for the Japanese market.&nbsp; If you thrive in a fast-paced environment and are passionate about driving demand for B2B SaaS products, this is the role for you., You'll be instrumental in generating new leads and pipeline for Vimeo Enterprise and Vimeo OTT across 3rd party events, Vimeo-hosted events, webinars, partner marketing, ABM, and integrated campaigns. Your efforts will directly contribute to acquiring, engaging, and retaining the growing number of mid-sized to enterprise businesses in Japan that rely on Vimeo for their video communication and virtual event needs. Key Responsibilities Campaign Execution Own the execution of demand generation and field marketing programs for Japan such as; 3rd party events, Vimeo-hosted events, webinars, partner marketing, ABM, and integrated campaigns to drive qualified leads and pipeline growth;&nbsp; Work closely with the global marketing team to run paid digital campaigns, SEO and to localise/scale our email nurture programs for our target audiences in Japan. Manage online and offline campaign timelines, ensuring projects are delivered on time and within budget Events support Lead the research and execution of regional events; support in executing trade shows and conferences&nbsp; Support event logistics, from budgeting and vendor management to post-event analysis and follow-ups Sales &amp; Marketing Alignment Develop the Japan demand generation marketing strategy in partnership with the local sales team to ensure marketing campaigns support their goals and provide them with qualified leads, MQLs and pipeline Develop and maintain sales enablement materials to equip sales teams with relevant resources (i.e. campaign briefings, promotional assets, follow-up sequences, reports) Collaborate on account targeting, lead qualification, and follow-up strategies to ensure seamless coordination between marketing and sales efforts; Performance Analysis &amp; Optimisation Monitor and analyse campaign performance, identifying areas for improvement and optimisation; work closely with marketing operations to improve internal processes&nbsp; Leverage marketing automation and analytics tools (i.e. Tableau, Salesforce) to track key metrics (i.e., lead generation, conversion rates, pipeline influence) Professional self-growth&nbsp; Stay abreast of industry best practices and emerging trends in demand generation and field marketing Seek opportunities to improve skills and knowledge through training, conferences, and self-learning Skills and knowledge you should possess: 3+ years working in a demand generation and field marketing capacity that has tight cross-departmental collaboration. Proficiency in Japanese and English (speaking, reading, and writing) Experience bringing a solution to new markets and growing marketing to scale as the business grew. Experienced in executing demand generation campaigns at high pace Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously Strong analytical skills and experience with campaign reporting and analysis Strong understanding of lead nurturing, lead scoring, and demand generation principles Excellent communication, writing, and presentation skills A passion for video marketing&nbsp; A collaborative and team-oriented approach Preferred qualifications Strong understanding of the Japanese market landscape, including key industry trends, competitive dynamics, and cultural nuances. Experience with enterprise Marketing Automation platforms (preferable Marketo) and CRM platforms (preferably Salesforce); experience with Tableau and Looker a plus. Bonus points (nice skills to have, but not needed): Experience with video technology is a substantial plus About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Strategic Sales Director - Enterprise (Greater Tokyo Metropolitan Area) Vimeo is seeking a highly accomplished and Strategic Sales Director to lead our Enterprise sales efforts and drive significant revenue growth in Japan. In this direct sales quota-carrying role, you will be responsible for penetrating and expanding Vimeo's Enterprise Video Platform within some of the largest and most influential organizations in Japan. This is a leadership position that demands a proven track record of success in selling complex SaaS solutions to enterprise clients, as well as the ability to build and execute strategic sales plans, mentor a team, and contribute to Vimeo's overall growth in the region. We are looking for a dynamic and results-oriented leader with a passion for video technology and a deep understanding of the Japanese enterprise market. (Must be currently residing in the Greater Tokyo Metropolitan Area.) What you'll do: Consistently exceed sales quota targets by driving the adoption of Vimeo's Enterprise Video Platform within strategic enterprise accounts in Japan. Develop and execute strategic sales plans to generate new business and expand Vimeo's footprint within existing enterprise customers through upselling and cross-selling complementary products and services. Articulate Vimeo's unique value proposition to C-level executives and key stakeholders, confidently handling objections and positioning Vimeo as a strategic partner for their video communication needs. Position Vimeo's solutions effectively against contending offerings in the marketplace, highlighting our key differentiators and competitive advantages. Spearhead prospecting and outbound sales efforts to drive new pipeline generation, collaborating effectively with Sales Development Representatives (SDRs) to maximize lead qualification and conversion. Identify and capitalize on opportunities for account expansion by strategically upselling and cross-selling additional Vimeo products/services, aligning solutions with clients' evolving business objectives. Cultivate and maintain strong relationships with leading brands and media companies in Japan, understanding their unique challenges and providing tailored solutions to address their online video needs. Maintain meticulous CRM data and ensure pipeline accuracy within Salesforce, providing accurate forecasting and reporting to sales leadership. Lead and collaborate effectively with cross-functional colleagues across sales, marketing, product, and customer success to generate pipeline, execute strategic campaigns, and achieve shared goals and objectives. Provide mentorship, guidance, and coaching to sales team members, fostering a high-performing sales culture and contributing to the development of future sales leaders. Skills and knowledge you possess: 8+ years of experience selling enterprise SaaS solutions and innovative technologies into large organizations in Japan, with a consistent and verifiable track record of overachievement. Deep knowledge of the online video ecosystem, including live streaming, advertising, marketing technologies, analytics, and technology companies, with a strong understanding of industry trends and competitive dynamics. Comprehensive knowledge of various video buying personas within enterprise organizations, such as Marketing, Corporate Communications, Learning &amp; Development, and HR, with the ability to tailor sales strategies to specific decision-makers. Mastery and consistent execution of a proven sales methodology, such as MEDDPICC, with the ability to effectively navigate complex enterprise sales cycles. A strong belief in a customer-centric selling philosophy and a consultative approach, prioritizing building long-term relationships and delivering exceptional value to clients. Proven experience introducing new concepts and building excellent client relationships at the C-level within large enterprise organizations, demonstrating the ability to influence and persuade key decision-makers. Exceptional account planning and territory management expertise, with the ability to develop and execute strategic plans to maximize revenue generation and market penetration. Strong verbal and written communication, time management, organizational, and presentation skills, with the ability to communicate effectively and persuasively in both Japanese and English. A collaborative and supportive teammate who will thrive in our fluid, fast-paced, dynamic, and scaling environment, contributing to a positive and productive team culture. A highly motivated and results-driven self-starter with a strong work ethic, a proactive approach to sales, and a passion for achieving ambitious goals. Ability to operate with a sense of urgency, prioritize effectively, and value accountability, taking ownership of your sales performance and driving results. A genuine passion for Vimeo and our creative community, with a strong belief in the power of video to transform businesses and connect people. Native-level Japanese reading and writing skills, and fluency in English. &nbsp;About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Strategic Sales Director (Japan)

&nbsp; Vimeo is looking for an experienced and highly capable Interim Regional People Partner to provide essential support and continuity for a 3-month period, covering a maternity leave in our London office. This is a crucial, hands-on role for an HR professional who can step in, hit the ground running, and manage the day-to-day People operations for our UK-based team.You will act as the primary point of contact for our employees and managers, ensuring a seamless and supportive experience. Your focus will be on maintaining compliance, managing employee relations, and providing pragmatic guidance to help our teams thrive during this interim period.Key Responsibilities Employee Relations &amp; Support:&nbsp;Act as the first point of contact for all HR-related queries from UK employees and managers. You will guide and resolve employee relations issues, including disciplinary, grievance, and performance management cases, ensuring all actions are compliant with UK law and company policy. Compliance &amp; Administration:&nbsp;Ensure full compliance with all local employment laws and regulations. This includes handling employee onboarding, conducting right-to-work checks, and processing relevant documentation. You'll also support the UK's benefits administration, addressing employee questions and liaising with the global benefits team as needed. Manager Guidance:&nbsp;Partner with line managers to provide expert, pragmatic advice and coaching on a range of people matters. This includes managing sickness, absence, and performance, as well as providing guidance on HR policies and procedures. Global Process Support:&nbsp;Support the UK-based implementation of existing global HR processes, including talent development and engagement initiatives, in collaboration with the wider People team. Data &amp; Documentation:&nbsp;Maintain accurate and up-to-date employee records, ensuring all ER cases and other key interactions are properly documented. Qualifications &amp; Experience Experience:&nbsp;At least 5+ years of hands-on, generalist HR experience, with a strong emphasis on&nbsp;employee relations&nbsp;within a fast-paced environment. Experience working in the tech industry is highly preferred. UK Law:&nbsp;In-depth, practical knowledge of UK employment law, regulations, and best practices. Skills:&nbsp;Excellent communication, problem-solving, and conflict resolution skills. You should be a proactive self-starter who is comfortable working independently and can handle sensitive issues with discretion and empathy. Certifications:&nbsp;A CIPD qualification (Level 5 or above) is preferred. Contracting:&nbsp;Previous experience as a contractor or in an interim role is a plus. About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Temporary Regional People Partner

Sales Development Representative - Japan Location: Tokyo, Japan We're looking for a Sales Development Representative (SDR) who will prospect and qualify potential customers for the Vimeo Sales team, building trust and rapport that result in qualified opportunities. The Sales Development Representative is the first point of contact between prospective customers and Vimeo and will be responsible for generating and qualifying new prospects. The ideal candidate has a keen eye for determining potential opportunities for new business, and can rapidly qualify, convert, and assign those conversations.&nbsp; The ideal candidate will be fluent in Japanese and based in, or willing to relocate to, Tokyo. What you’ll do: Long-term interest in a client-facing sales career Competitive spirit and the drive for results Exemplary problem-solving skills and the resourceful ability to take initiative Coachable and enjoys learning in a fast-paced sales environment Superior organizational skills and attention to detail Building a point of view on how to help qualify customers needs&nbsp; Prospect for new business, researching companies and individuals that meet criteria for prospective partnership with Vimeo Develop ideal customer profiles for outbound prospecting and qualify prospects while leveraging BANT criteria Grow top of sales funnel through warm and cold outbound campaigns Build new methods for attracting clients Schedule high quality meetings with prospective customers for the sales team Work to meet and exceed monthly goals defined to maximize deal flow with outbound emails, calls, setting up meetings, etc. Speaking to value and return on investment vs. technical functionality&nbsp; Learning how to anticipate and prepare for objections Demonstrating adaptability and flexibility as part of an ever-growing sales organization Managing a high volume of inbound leads with a strategy on prioritization of your leads Researching and understanding various lines of business and personas Work to meet and exceed monthly goals defined to maximize deal flow with outbound emails, calls, setting up meetings, etc. Skills &amp; knowledge you should possess: 2+ years’ of work experience. Preferably in market research, lead generation, marketing or sales, ideally within SaaS businesses Proven track record of success with a sales cycle Excellent verbal and written communication skills. Have an outgoing personality and the ability to hold an engaging conversation or write an attention-grabbing email. Identify customer needs and solve for gaps with creative outreach strategy &amp; discovery including, but limited to: email copy, warm/cold calls, social media outreach, in-person events High level of resilience and ability to handle objection both over phone and email Ability to multi-task and prioritize workload to maximize efficiency Represent the company and our products with a high degree of professionalism A competitive nature and relentless drive to succeed Experience with Salesforce.com or other CRM software, outreach, Chat tools, Zoominfo, SalesNav Fluent in Japanese and English &nbsp;About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sales Development Representative

We are seeking a highly motivated and results-driven Sr. Partner Manager to join our expanding team. In this pivotal role, you will be responsible for identifying, recruiting, and cultivating deeper relationships with agencies, VARs, and global digital consultancy firms. You will play a pivotal role in building and maintaining relationships with our channel partners and contributing to the growth and success of our business. What you’ll do: Build and maintain strong relationships with existing partners Identify and recruit new partners based on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor &amp; Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge Negotiate partnership agreements Skills and knowledge you should possess:&nbsp; 4+ years of experience in a customer-facing role within the SaaS industry Strong experience retaining and expanding accounts Proven ability to manage multiple projects and collaborate effectively with various internal stakeholders Thorough working knowledge of sales tools, including a CRM like Salesforce Outstanding phone, prospecting, sales, customer service, and interpersonal skills Ability to build relationships with potential partners, understand their environment, and introduce new concepts to solve problems Ability to build relationships with internal stakeholders, fully understand technology platform capabilities, and Vimeo’s ability to solve partner needs Represent the company and our products with a high degree of professionalism Bachelor's degree in Business, Marketing, or a related field Excellent communication and presentation skills Strong analytical skills with the ability to interpret data and trends Self-motivated and goal-oriented with a focus on achieving targets #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Partner Manager

We are seeking a highly motivated and experienced Technology Alliance Director to strategically identify, develop, and manage win-win partnerships with key technology providers. This role is crucial for expanding our platform's capabilities, extending our market reach, and driving significant revenue through joint solutions and go-to-market activities. The ideal candidate will possess a strong blend of business acumen, technical understanding, and exceptional relationship-building skills. What you'll do: Alliance Strategy &amp; Development Identify &amp; Prioritize: Evaluate and select potential technology alliance partners whose offerings complement our strategic direction. Execute Strategy: Develop and execute a comprehensive alliance strategy, setting goals for product integration, sourcing &amp; co-selling, as well as joint marketing. Negotiate: Negotiate and finalize partnership agreements, commercial terms, and technical integration roadmaps. Partner Relationship Management Build Relationships: Cultivate strong, multi-level relationships (executive and working-level) with key stakeholders across partner organizations (Product, Engineering, Sales, Marketing). Primary Contact: Serve as the primary point of contact, ensuring clear communication and alignment on shared objectives. Reviews: Conduct regular business reviews to track progress, resolve challenges, and identify new opportunities. Go-to-Market (GTM) &amp; Sales Enablement Technical Integration: Collaborate with Product and Engineering to define and execute technical integrations that deliver superior value to joint customers. GTM Campaigns: Work with Sales and Marketing to develop joint solution messaging, collateral, and compelling GTM campaigns. Enablement: Train and empower internal and partner sales teams through resources and pipeline collaboration to drive sourced revenue. Performance &amp; Reporting KPI Tracking: Establish, track, and report on Key Performance Indicators (KPIs) for all alliances, including revenue contribution and solution adoption. Strategic Monitoring: Monitor industry trends, competitive landscapes, and partner activities to maintain a strategically valuable alliance portfolio. &nbsp; Skills and knowledge you should possess: 5+ years in strategic partnerships, business development, or alliance management within the technology sector (e.g., SaaS, Cloud, Enterprise Software). Proven track record of successfully identifying, negotiating, and managing complex technology partnerships that resulted in measurable revenue growth. Exceptional written and verbal communication, presentation, and negotiation skills. * Ability to work collaboratively and influence both internal cross-functional teams and external partner organizations. Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $130,000 - $178,750&nbsp; This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Technical Alliance Director

As a Senior Enterprise Account Executive for Vimeo, you will be a critical 'hunter' responsible for driving new logo revenue by selling Vimeo's Enterprise video tools and platforms to large accounts across the US market. Experience selling into that territory and tapping into past relationships will be key to your success. In this quota-carrying role, you will convert prospects to paying customers by handling both inbound leads as well as outbound prospecting. The Senior Enterprise Account Executive should have strong communication skills and a desire to help customers achieve their business goals. The ideal candidate is highly driven, persuasive and passionate! What you'll do: Exceed sales quota targets by selling Vimeo's Enterprise Tools and platforms (https://vimeo.com/enterprise) Work directly with leading Enterprise companies in the US to identify prospective needs and align solution recommendations with customer initiatives Convey Vimeo’s unique value proposition to customers and handle objections Position solution against competitive offerings in the marketplace Maintain accurate records within Salesforce utilizing MEDDICC / MEDDPICC&nbsp; Actively handle leads, pipeline, and campaigns in order to meet goals and objectives Strategically source and prospect new business opportunities to build and manage your own sales pipeline. Support the RFI/RFP process by providing responses to business requirements Skills and knowledge you possess:&nbsp; 5+ years of successful sales experience generating new SaaS sales within the Enterprise space A strong understanding of the digital video landscape, including concepts like livestreaming, video hosting, advertising technology (AdTech), AI and video analytics is highly desired. Proven sales foundation built through sales training and practical experience Experienced with MEDDICC / MEDDPICC Generate new pipeline through strategic outbound prospecting Strong verbal and written communication, time management, organizational as well as presentation skills A highly motivated and results-driven self-starter with a collaborative mindset, capable of thriving in a fast-paced, dynamic, and scaling Enterprise environment. Ability to operate with a sense of urgency and values accountability Passion for Vimeo and our creative community Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $96,000 - $132,750&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp; $86,400 - $119,475&nbsp; This role also includes on-target commissions in addition to base salary. Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Enterprise Account Executive

We’re looking for a Sr. Manager, Sales to lead our growing Central Region (DACH, France and Benelux) in EMEA! As a Sales Leader at Vimeo, you will lead a London based team of Account Executives and Account Managers focused on selling into and growing our enterprise accounts.&nbsp; As a Sr. Manager,, you should have strong interpersonal skills, a desire to help customers achieve their business goals, and a strong ability to find and develop talent. If you are highly driven, passionate and have relevant SaaS knowledge, we'd love to hear from you. You’ll manage a diverse sales team of experienced professionals and maintain your sales and technical expertise to engage directly with prospects and work cross-functionally. You’ll drive operational efficiencies across the sales organization to ensure we build a best-in-class team that scales. What you'll do: Recruit, hire, train, develop and retain a high performing team&nbsp; Coach and motivate your teams to become top achievers and future leaders Exceed Annual Recurring Revenue (ARR) targets by effectively managing the sales team Work directly with leading brands and companies to help them solve their online video needs Maintain CRM data and pipeline within Salesforce.com Develop best practices for customer attraction from ideal customer target identification, personalized prospecting through to the closing process Understand customer and market trends Develop, share and maintain an in-depth knowledge of all key competitors Continue to develop your professional skills, mentor others and seek mentorship Skills and knowledge you should possess: 7+ years of experience working in a Enterprise Saas sales&nbsp; 5+ years of experience managing sales teams MEDDPICC experience Language proficiency suitable to the covered market is strongly preferred (German, French and/or Dutch) Proven track record of supporting complex sales campaigns into strategic customers Experience with SaaS technology Solid sales foundation built through sales training and practical experience,&nbsp; Passion for Vimeo and our creator community Ability to build relationships with potential customers, understand their environment, and introduce new concepts to solve problems Comfort with a fluid, fast-paced environment and navigating matrixed organizations Passion for problem solving with a roll-up-your sleeves demeanor About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Manager, Sales

Vimeo is looking for a Risk Operations Lead / Analyst to join our Payments team. In this role, you will help build operations, product experiences, &amp; establish analytics to protect our platform through investigations and data-driven insights. You’ll audit &amp; review existing product experiences, while contributing to analyzing abnormal signals to help prevent platform abuse across our Self-Serve &amp; OTT business lines. What you'll do: Strategy &amp; Planning: Own Vimeo’s Risk &amp; Fraud strategy and execution across Trust &amp; Safety, Security, Payment fraud prevention, and support escalations – ensuring our approach aligns with company objectives &amp; evolving regulatory environments.&nbsp; Operational Excellence: Oversee all aspects of fraud monitoring, risk operations, and chargeback management while owning the associated KPIs/metrics.&nbsp; Risk &amp; Compliance Management: Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and all relevant payment regulations. Collaboration &amp; Innovation: Collaborate with cross-functional teams, including Trust &amp; safety, product, engineering, finance, and legal, to advise on emerging risks, global compliance (e.g Network, PCI, OFAC, etc) &amp; security best practices. Skills you will need : 5+ years of experience in payment or risk compliance operations, with a focus on fraud prevention and management Background knowledge of the global payment landscape, including payment processing, fraud prevention techniques, and/or existing regulatory compliance monitoring programs. Excellent written and verbal communication skills, both with external customers and internal employees or partners Experience in problem-solving to spot trends and react quickly while establishing new processes or implementations Nice-to-haves: Knowledge of SQL or Business Intelligence tools (e.g. Looker/Tableau)&nbsp; Knowledge of fraud vendors &amp; a high-level understanding of their offerings&nbsp; Ability to effectively communicate with technical and non-technical partners Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles: $123,000 - $169,500 All other US cities outside above metro areas: $110,700 - $152,550 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Senior Risk Operations Lead / Analyst

Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to join our Support efforts as a Support Specialist II - Billing. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions. This role requires being at the office 1-2 days a week. This role will report to a Customer Support Manager and will contribute directly to Vimeo’s Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support. What you’ll do: Deliver high-quality, timely responses to Billing-related support tickets submitted by customers Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff Contribute to support-related documentation, processes, and workflows Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand Knowledge, skills, and abilities:&nbsp; 2+ years in a billing-related support/customer service role/experience and a passion for achieving the highest level of customer satisfaction Prior experience with SaaS (Software as a Service) Billing software, preferably with in-depth knowledge of recurring billing, invoicing, subscription management functionalities, and tax calculations. Excellent written and spoken English communication skills. A knack for investigating unexpected technical issues and determining the cause(s). Ability to support our global customer base in a 24/7/365 environment. A quick learner who thrives in a fast-paced, high-energy environment. Experience in an omnichannel support organization, providing support via tickets, phone, and chat. Proactive mindset in approaching day-to-day work. Experience with Zendesk or other ticketing systems is a plus. Familiarity with video technology and other technical concepts is a plus. #LI-MM1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Support Specialist II, Billing

Vimeo is looking for a dynamic and driven Sr. Sales Enablement Manager to support our growing Enterprise organization. In this role you will work closely with the Director of Sales Enablement to develop enablement programs supporting sales, customer success, product marketing, operations and other cross functional teams to drive measurable and repeatable results. The ideal candidate will thrive in a fast-paced environment and have a passion for creativity, collaboration, content creation and communications. This role reports to the Director of Sales Enablement and will be responsible for executing on the strategy including training, programs, processes, practices and tools to enable our global customer facing teams to effectively sell Vimeo’s suite of Enterprise offerings. What you’ll do: Lead development and execution of skills training for Global Sales Organization, including curriculum design, playbook development, certification creation, execution, and evaluation Evolve our new onboarding program for new hires in the revenue organization to decrease ramp time and increase new hire productivity Assist in planning and execution of annual Global Sales Kickoff, including logistics, program, and speaker development In collaboration with the Director, act as the NAMER and LATAM regions enablement expert. Apply project management skills across all aspects of incentive programs including alignment with business objectives, communications, planning and execution, and measurement Facilitate regular feedback loops to ensure alignment with key stakeholders on program offerings, objectives and compliance Develop and maintain a strong level of proficiency for Vimeo Products and Enterprise solutions, leveraging these in training development Stay abreast of industry trends, best practices, and emerging digital technologies to enhance program content&nbsp; Maintain strong communication and collaboration with Revenue Leaders to identify program needs and development opportunities&nbsp; Establish robust relationships with cross-functional partners to continually understand business needs and provide training &amp; operational solutions Leverage Seismic to rollout all enablement initiatives. Skills and knowledge you possess: 5-7 years of sales, sales training and enablement experience Senior IC in Enterprise Saas organizations, working in a fast paced environment with multiple priorities Ability to work with sales leadership at all levels Strong instructional design skills and understanding of adult learning principles Excellent facilitation, presentation and communication skills Knowledge of MEDDPICC training and reinforcement Knowledge of various sales methodologies (Challenger, Value Selling, Command of the Message, etc.) Data driven approach to enablement Highly organized, with strong attention to detail and ability to prioritize work efficiently An aptitude for proactive problem-solving and working cross-functionally with others Able to accomplish specific tasks while seeing the bigger picture Experience with Enterprise Sales Saas tools such as SFDC, Outreach,, Sales Navigator, Seismic, Highspot, Clari, Gong Preferred Qualifications: Experience in a quota carrying or GTM role Event planning experience a plus Experience with Articulate 360, Lessonly, Docebo and/or other LMS tools Base Salary Range: NYC Metro, Bay Area, Seattle, &amp; Los Angeles:&nbsp; &nbsp; $112,000 - $154,750&nbsp; All other US cities outside above metro areas:&nbsp; &nbsp; $100,800 - $139,275 Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more. #LI-CB1About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Sr. Sales Enablement Manager

Support Specialist I&nbsp; (Level 1) At Vimeo, we are looking to hire potential candidates who will be responsible for contacting customers and responding to their complaints in a professional manner. What you'll do: Handle and solve tickets across a broad spectrum, focusing primarily on first touch and quick resolution Work in any of the 24x7 rotational shifts, as required by business Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Rely on internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a command of Vimeo’s offerings and systems to be able to respond to approximately 80%+ of the ticket types received in the queue without the need of escalation Explore and test the product (e.g. to get familiar with different features), developing a basic/medium level of knowledge of each offering across the wide variety of product areas/verticals Escalate tickets when necessary to Support Specialists and Managers, taking care to follow proper steps and procedures to ensure we continue a white-glove experience for our customers and clients Identify customer trends early and surface to larger teams. Report missing macros, IKB articles, HC articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Stay up to date on product launches, changes in policy, known issues, pain points, and feature requests specific to each product line, and follow protocols to track them Capacity breakdown:&nbsp; 90% tickets 10% learning Tickets to be included across multiple support channels contingent upon your role within the Vimeo support function to include: ○&nbsp; Email ○&nbsp; Phone&nbsp; ○&nbsp; Chat ○&nbsp; Social Skills and knowledge you should possess: BCA, MCA, or BE in computer science preferable 1-2+ years of experience in customer support Excellent written and verbal communication Expert technical troubleshooting skills Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware Basic understanding of HTML &amp; CSS (familiarity with JavaScript is a plus) Remains cool under pressure, especially when interacting with high-priority customers Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. &nbsp; Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Get a job referral to Vimeo

Your career is worth investing in.

Get unlimited referrals with Premium.