Upwork is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Our talent community earned over $3.3 billion on Upwork in 2021 across more than 10,000 skills in categories including website & app development, creative & design, customer support, finance & accounting, consulting, and operations.

IT Support Associate - (In Office)

Sales Finance Analyst

Sr. Manager, User Research

Product Manager, Marketplace Quality (Trust and Safety)

Senior AI/ML Engineer, Machine Learning & Data Infrastructure

Principal Product Designer - Future Experiences

Principal Product Manager, Full Time Solution

Product Manager, Search and Discovery

Principal AI Engineer, LLM

Principal Product Manager, Client Growth

Senior AL/ML Engineer - Search & Recommendations

Senior Director of Product, Full Time Solutions

Product Manager, Enterprise Growth

Machine Learning Manager, Discovery and Recommendation

Senior Product Manager, Mobile Apps

Principal Product Manager, Transformation

Senior Director, Disputes & Payments

Sr. Principal Engineer, Marketplace Transformation

Senior Product Manager, Enterprise Growth

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.Work/Project Scope:- Collaborate with user researchers, product managers, data scientists, developers, and other designers to frame problems and take ideas from ideation through implementation- Demonstrate high quality design practices by ensuring decisions are made with appropriate user insight and follow existing UX/UI systems while making well-informed decisions to create new patterns- Lead projects through an end to end design process: research, ideation, strategy, information architecture, interaction design, launch and testing- Build a variety of design assets to communicate your concepts to a broad range of partners and end users; ranging from strategy and experience concepts to detailed design systems and assets- Work closely with developers to deliver a polished final productMust Haves (Required Skills):- Demonstrated ability with 3+ years industry experience as a UX designer dedicated to the complete UX design and development lifecycle of several successfully launched desktop or mobile applications- Experience at crafting experiences across multiple channels and operating systems including desktop and mobile- Must be self-motivated, excellent communicator, as comfortable taking direction as you are giving it- Able to successfully lead all aspects of a project from start to finish- Fluent English- Availability to take meetings during the Pacific Timezone workday (Required minimum overlap of 8:30 am–12 pm)- An outstanding portfolio (Please include a link or PDF portfolio containing detailed UX case studies (minimum 3) as well as examples of strong visual design. Designers without a portfolio will not be considered.)- Experience designing and prototyping using FigmaUpwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. &nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior Product Designer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp;&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork’s business. Our HWS team members are located all over the world. Work/Project Scope: Dive deep into a critical Trust &amp; Safety problem area such as scam prevention, freelancer quality assessment, or agentic workflows. Work closely with key stakeholders to understand the problems and scope solutions. Build and iterate on machine learning models. Use detective skills to navigate the problem space and develop your solutions. Become a subject matter expert. Collaborate with cross-functional partners to test your solutions and gain feedback. Collaborate with engineering and infrastructure team mates to bring your model to production. Monitor your model, learn from the outcomes it drives. Understand how your model is impacting Upworks customers. Iterate accordingly. Ensure that the Trust &amp; Safety model suite stays ahead of emerging threats by incorporating cutting-edge machine learning and AI into our detection suite. We are boundary pushers, using the latest technology to stay ahead of bad actors and constantly improve our detection capabilities. Drive operation excellence across the team by contributing to shared infrastructure, data, and feature pipelines, monitoring systems, and comprehensive documentation - anything that helps the team build better and faster. Share your knowledge and experience to improve team outcomes. Through pair programming, code review, journal club presentations, and feedback, your collaboration will amplify the impact of your teammates, ensuring your contributions extend far beyond your individual work. Required Skills and Qualifications: ML Proficiency: Strong knowledge of core ML methods (model architectures, embeddings, NLP / language models). Expertise in Python and developing clean, reusable code that facilitates fast iteration. Familiarity with key ML libraries (e.g., scikit-learn, PyTorch, XGBoost/LightGBM, Transformers, etc.). Expert at model evaluation and assessing model impact. Model deployment and serving. Proven experience in deploying ML models to serving environments. Proficiency with deploying data/feature pipelines, and operating in cloud environments (AWS, GCP, Azure, etc). Project Management &amp; Collaboration: Strong ability to scope, manage, and deliver projects on time. Excellent cross-functional collaborator. Leads with initiative, ability to navigate ambiguity. Proven experience in autonomously building machine learning solutions from ideation through deployment. Communication &amp; Documentation: Excellent verbal and written communication skills. Proficient in writing design docs and communicating technical ideas clearly. Nice-to-Have Skills: Advanced ML expertise: Experience in advanced areas of ML / AI (including, but not limited to, graph methods, anomaly detection, sequence modelling, multi-model / mixture of experts, vector retrieval (Faiss, etc), contrastive learning)&nbsp; Generative AI, agentic workflows: Experience with generative AI and agentic workflows, including fine-tuning, RAG, agents, and serving. Trust &amp; Safety/Risk Management: Previous experience working in trust and safety or risk management domains. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior Machine Learning Engineer

&nbsp; Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. As Director of Engineering for Ads &amp; Monetization, you will lead the vision, execution, and operations of Upwork’s advertising and monetization platforms. You will guide multiple teams across ad serving, targeting, measurement, and monetization systems—ensuring that engineering investments translate into measurable business outcomes. Reporting into Marketplace Engineering leadership, you will partner with product, design, and data peers to unlock new monetization models, scale infrastructure, and drive impact at the intersection of technology and business. Responsibilities Define and communicate the engineering strategy for Ads &amp; Monetization in alignment with company objectives. Lead execution across ad tech systems, balancing near-term revenue needs with long-term architectural scalability. Build and evolve platforms that support new ad formats, targeting capabilities, and monetization models. Develop and mentor senior engineering managers and leads, fostering a high-performance, accountable culture. Partner with product and business stakeholders to shape monetization strategies that drive measurable outcomes. Ensure quality, performance, and reliability across large-scale distributed systems. Represent Ads &amp; Monetization progress and outcomes to executive leadership with clarity and data-driven insights. What it takes to catch our eye 10+ years of engineering leadership experience, including managing managers and scaling large teams. Proven success leading large-scale ad tech, monetization, or marketplace platforms with measurable business impact. Ability to set a clear vision, prioritize effectively, and drive execution with urgency across multiple initiatives. Strong collaboration and communication skills, with executive presence and influence across functions. Technical depth in distributed systems, platforms, or performance engineering is highly desirable. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$308,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Director of Engineering, Ads & Monetization

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. We're looking for a Systems Engineer who’s excited to work across both user-facing support and complex infrastructure challenges. This hands-on role goes beyond keeping systems running — you’ll be building end-to-end solutions, integrating AI into IT workflows, contributing to secure identity management, and supporting critical services like Jira and Confluence. It’s a great fit for someone who enjoys solving problems at scale, writing and maintaining automation tools, and working with a variety of cloud environments (AWS, Azure, GCP). This role is a long-term contract position. Work/Project Scope: Build end-to-end solutions, from endpoint engineering to systems engineering, ensuring compliance, security, and seamless processes. Integrate artificial intelligence into IT workflows to drive efficiency and innovation. Drive the design and implementation of centralized identity management and controls, aligning with modern security practices. Diagnose problems relating to critical services such as Jira, Confluence and others to prevent problem recurrence Maintaining and enhancing existing scripts, tools, and methodologies On call resource for resolving technical emergencies Perform implementation, operational support, maintenance, and optimization of cloud and on premise infrastructures Must Haves (Required Skills): Extensive experience in Python, Go, or PowerShell. Expertise in AWS, with a deep understanding of Azure and GCP cloud services. Proficient in OAuth2, SAML, OIDC, and modern identity governance solutions (e.g., SailPoint, Saviyant). Experience with configuration management tools like Terraform, Ansible, Chef, or Puppet. Ability to design secure and compliant frameworks aligned with business needs. Advanced organizational, planning, and time management skills Consistent track record of collaborating with large, distributed teams of engineers over documentation and code A desire to learn new technologies and continually develop your professional skills Comfortable working with AWS Experience building / supporting high load web applications and solving scalability issues Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp; &nbsp;Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Systems Engineer

Senior Product Manager, SEO

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at&nbsp;Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. About the Role As the&nbsp;Director of Platform Operations, you’ll lead the evolution of Upwork’s foundational infrastructure, ensuring our platform’s resilience, scalability, and innovation-readiness. You’ll oversee a globally distributed team driving initiatives across Kubernetes modernization, CI/CD platform services, developer tooling, and AI/ML infrastructure enablement. This high-impact leadership role requires strategic vision, operational excellence, and deep collaboration across engineering, product, and business teams to scale Upwork’s next-generation platform capabilities. Responsibilities Lead global operations for core infrastructure platforms, including Kubernetes (EKS), developer environments, CI/CD systems, and enterprise integrations, ensuring performance, reliability, and security. Define and execute the roadmap for secure, multi-tenant infrastructure that powers engineering and AI/ML workloads across the company. Drive automation for build and release processes, incident response, and compliance readiness while maintaining strong reliability standards. Oversee platform-wide observability, including logging, monitoring, distributed tracing, and SLO instrumentation. Partner with AI platform teams to operationalize next-gen infrastructure such as GPU provisioning, MCP/Agent Marketplace, and model-serving environments. Recruit, mentor, and scale a high-performing, globally distributed team that fosters innovation and technical excellence. Represent infrastructure operations in strategic planning and architectural reviews, influencing company-wide platform investments and direction. What It Takes to Catch Our Eye Proven experience (10+ years) in software engineering with 3+ years leading high-performing infrastructure or platform teams. Deep technical expertise in cloud-native systems, Kubernetes, CI/CD platforms, and distributed systems operations. Experience designing and scaling AI/ML platforms for model training, deployment, and monitoring. Demonstrated success in building reusable, self-service platforms that accelerate developer productivity. A growth-minded leader with exceptional communication and collaboration skills who thrives in cross-functional environments. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$280,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Director of Platform Operations – Infrastructure

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. We’re seeking a Senior Lead Machine Learning Engineer to play a pivotal role in shaping the future of AI-powered intelligence at Upwork. In this high-impact role, you’ll lead the design and delivery of infrastructure and models that support agentic LLM workflows across our platform. Your work will span from research to production, empowering teams and driving innovation that delivers measurable business results. This is more than a technical leadership role—it’s an opportunity to guide strategy, mentor others, and represent Upwork in the broader AI/ML community. You’ll architect scalable ML systems, guide cross-functional initiatives, and help define the next generation of autonomous AI agents. Responsibilities Design and implement resilient infrastructure for agentic LLM systems, including multi-agent coordination, Retrieval-Augmented Generation (RAG), and real-time orchestration. Lead training and fine-tuning of large-scale foundation models tailored to Upwork’s domain-specific challenges and user base. Partner with engineering, product, and research teams to align technical development with strategic business priorities. Mentor and support other engineers and researchers to elevate team-wide technical capabilities and foster a culture of innovation and inclusion. Drive experimentation and translate findings into robust, scalable production systems with clear metrics of success. Identify opportunities for innovation, challenge conventional approaches, and lead initiatives that push the boundaries of applied ML. Contribute to the external AI/ML community through papers, talks, or open-source contributions, enhancing Upwork’s visibility in the field. What it takes to catch our eye Demonstrated expertise in building, deploying, and scaling advanced ML models in a production environment using Python and frameworks like PyTorch or TensorFlow. Deep technical understanding of transformer-based models, generative AI, and agent architectures such as MCP or A2A. Proven experience training and optimizing large models on GPU clusters and integrating LLMs with APIs or orchestration systems. Track record of leading high-impact, cross-functional initiatives with a focus on business outcomes and customer value. A collaborative mindset, clear communication skills, and a drive to mentor and elevate those around you. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$296,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Senior Lead Machine Learning Engineer

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.We are seeking a Sr. Product Manager – AI &amp; Agentic Solutions to lead the creation of innovative, user-facing products at the intersection of AI, agentic systems, and online marketplaces. In this strategic role, you will take 0-to-1 ideas from concept to launch, applying product expertise, technical understanding, and customer insight to shape how emerging technologies transform the way businesses and independent talent connect.You’ll work closely with engineering, design, research, and go-to-market teams to develop agent-based tools, human-in-the-loop systems, and AI-native workflows. Your leadership will influence both the immediate roadmap and the long-term vision for one of Upwork’s most forward-looking product areas. This is an opportunity to experiment with new technologies, test innovative engagement models, and create products that deliver measurable impact for our users.ResponsibilitiesLead the full product lifecycle for new AI and agent-based solutions, from discovery and definition to launch, iteration, and scaling.Define and maintain a product roadmap that balances near-term deliverables with long-term innovation.Collaborate with engineering and design to scope, build, and deliver high-quality features that meet user needs and business goals.Partner with research and analytics to uncover opportunities, validate concepts, and guide decision-making using qualitative and quantitative insights.Engage directly with customers to gather feedback, identify pain points, and translate insights into actionable improvements.Stay informed on developments in AI, machine learning, and agent-based systems to identify opportunities and assess emerging capabilities.Align and coordinate cross-functional teams, ensuring timely execution and achievement of success metrics.What it takes to catch our eyeExperience leading complex, cross-functional product initiatives with measurable impact.Ability to operate effectively in evolving, ambiguous environments with a bias toward action, balanced by thoughtful decision-making.Strong communication skills, with the ability to translate technical concepts for diverse audiences and stakeholders.Strong technical background and proven experience building developer-focused tools and platforms.Familiarity with AI and machine learning, with exposure to areas such as model training, evaluation, or deployment.A growth mindset, curiosity for emerging technologies, and adaptability in rapidly changing markets.Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr. Product Manager – AI & Agentic Solutions

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. As a Senior Product Analyst on our Analytics, Insights &amp; Pricing team, you’ll play a critical role in driving insights that shape Upwork’s Ads and Monetization strategy. You’ll design experiments, apply advanced causal inference techniques, and deliver actionable recommendations that influence product, market design, and business decisions. You’ll partner cross-functionally with product management, engineering, finance, marketing, and user research to evaluate how interventions impact user experience, revenue growth, and marketplace efficiency. This is an individual contributor role reporting to the Senior Manager of Analytics. If you thrive at the intersection of quantitative rigor and business strategy, this is a unique opportunity to create lasting impact at scale. Responsibilities Design and execute advanced experiments (e.g., A/B tests, difference-in-difference, regression discontinuity, synthetic control, switchback designs) to rigorously measure causal product impact. Translate complex analyses into business recommendations that balance marketplace efficiency, user retention, and revenue growth. Partner with cross-functional teams to co-design solutions, benchmark industry practices, and influence product roadmaps with data-driven insights. Build and maintain reporting frameworks, dashboards, and deep-dive analyses to monitor performance of monetization products including ads, subscriptions, and Connects. Proactively identify opportunities to enhance the monetization ecosystem by framing problems from the customer’s perspective and anticipating business needs. Present insights in clear, compelling ways tailored to executives, product leaders, and cross-functional stakeholders. What it takes to catch our eye 3–5 years of professional experience in product analytics, data analysis, or related fields, or equivalent experience through advanced study. Strong background in experimental design and causal inference techniques, with proven ability to measure true product impact. Experience in two-sided marketplaces, auctions, ads, or subscription models, with knowledge of market design principles. High proficiency in SQL and working knowledge of statistical programming (Python or R). Adaptability and a growth mindset, with the ability to thrive in a fast-paced environment and uncover opportunities that improve both business outcomes and customer experience. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$110,250&mdash;$157,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Senior Product Analyst

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. About the Role We are seeking a Senior Financial Analyst to join our Corporate FP&amp;A team as the lead for monthly forecasting and management reporting. In this high-impact role, you will own core forecasting processes, partner with teams across the company, and deliver critical insights to senior leadership. You’ll help align financial forecasts with strategic priorities, improve planning systems, and drive operational accountability. This is an ideal role for someone who thrives in a fast-paced environment, brings strong financial acumen, and has a passion for scalable process improvement. Responsibilities Lead and manage the end-to-end monthly forecasting process, ensuring alignment with strategic goals and cross-functional inputs Prepare and deliver monthly management reporting packages to senior leadership, highlighting trends, risks, and opportunities Partner with finance, HR, accounting, and business units to validate data and explain key variances and drivers Maintain and improve forecast models, templates, and dashboards in Planful, ensuring accuracy and usability Monitor and analyze company-wide metrics (revenue, expenses, margins, EBITDA) against targets, surfacing insights proactively Support the annual planning cycle, including scenario modeling, calendar management, and stakeholder coordination Build and maintain scalable documentation of forecasting processes, assumptions, and reporting timelines to ensure continuity and accountability What it takes to catch our eye 3–5 years of progressive experience in FP&amp;A or strategic finance with ownership of forecasting and reporting cycles Strong financial modeling and analysis skills with advanced proficiency in Excel or Google Sheets Hands-on experience with forecasting tools (Planful preferred) and ERP/reporting systems (e.g., NetSuite, Adaptive, Anaplan) Proven ability to synthesize large data sets into actionable insights for senior stakeholders Excellent communication and cross-functional collaboration skills, with the ability to present clearly and effectively Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$99,250&mdash;$120,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr. Financial Analyst, Corporate FP&A

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. Are you passionate about using machine learning to drive meaningful change? As a Senior Applied Machine Learning Engineer at Upwork, you will leverage advanced machine learning techniques to deliver cutting-edge solutions that directly impact our global platform and user experience. You’ll work with large-scale data to solve complex problems, from improving search relevance to personalizing recommendations, and create a powerful, seamless experience for our users. This is a unique opportunity to contribute to the innovation at the world’s largest work marketplace, where your work will enable our community of freelancers and clients to connect and collaborate in impactful ways. Responsibilities Analyze millions of structured and unstructured data to identify patterns and insights in user behavior and build meaningful features to improve model performance Design and implement efficient and reusable features, models and systems for different machine learning applications (classical &amp; deep learned models) in low latency fashion Contribute to the performance and continued optimization of our recommendation systems: build machine learning models to improve understanding of user preferences, user intent and context to deliver accurate, relevant and personalized recommendations&nbsp; collaborate with the business, analytics, and engineering counterparts to share the discovered data stories with stats, charts, and formal presentations, and finally propose recommendations to maximize the business impact. Build and fine‑tune large language models (LLMs), transformers, agents, and/or hybrid systems to improve relevance, semantic understanding, and user experience. What it takes to catch our eye Masters/PhD in Computer Science, Machine Learning, NLP, Mathematics, or a related quantitative field (or equivalent research experience). 3+ years of relevant industry experience building large scale ML systems&nbsp;&nbsp; Prior experience with large language models, retrieval augmented generation (RAG), or agentic AI. Strong experience with Python, SQL PyTorch and/or TensorFlow&nbsp; Clear track record of publications in peer‑reviewed conferences or journals (e.g. ACL, EMNLP, NeurIPS, ICML, ICLR, KDD, SIGIR, WWW etc.). Knowledge of distributed training techniques, and efficiency at scale (memory, latency, hardware constraints). Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Senior Applied Machine Learning Engineer -  Search & Recommendations

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Upwork is looking for an experienced Engineering Lead to join our Flutter Platform Team, where we are at the forefront of revolutionizing mobile app development. As an Engineering Lead, you will have a key role in promoting company-wide acceptance of Flutter for delivering exceptional mobile experiences. Work in partnership with our skilled engineers and designers to deliver core platform components in Flutter and create state-of-the-art applications that redefine industry benchmarks. This&nbsp;is&nbsp;a&nbsp;contract&nbsp;position&nbsp;with&nbsp;the&nbsp;potential&nbsp;for&nbsp;contract&nbsp;renewal&nbsp;based&nbsp;on&nbsp;project&nbsp;needs&nbsp;and&nbsp;accomplishment&nbsp;towards&nbsp;deliverables. Work/Project Scope: Team management - lead and mentor team members; Project management - Communicate with the product and engineering leads to ensure the successful implementation of business and project objectives; Technical leadership - Provide technical guidance and support to team; Software development - Design, develop, test, maintain, and deploy software using the Flutter framework and Dart language Lead the team - run the agile development process including estimation, sprint planning and standups&nbsp; Build the future - work with senior engineers to create a robust technical roadmap&nbsp; Must Haves (Required Skills): Solid commercial software development experience (7+ years); Team leadership experience (2+ years) 2 years of experience developing and delivering Flutter based apps; 2 to 5 years of experience developing mobile apps natively in iOS and/or Android, or front-end web development; Experience of working in distributed global software development teams; Good understanding of state management, Flutter flavors, and app architecture; Self-directed and challenge-driven: a high degree of self-motivation and a keen interest in autonomously addressing and solving complex problems, with a focus on innovative and effective solutions; Strong interpersonal and communication skills: outstanding ability to communicate and collaborate effectively with team members and stakeholders, ensuring clear, concise, and productive interactions; Strong command of English; Availability for meetings at 7-11 am PT. Just perfect if you have: Experience with building apps and software for a marketplace(s); Skills with Firebase, Azure DevOps, PWA (Progressive Web Apps). Android or iOS development experience Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;&nbsp;&nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Engineering Lead, Flutter Platform Team

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Join Upwork's Data Infrastructure team within the Data Platform Services (DPS) organization, responsible for designing, operating, and automating all database systems (Postgres, MySQL, DynamoDB, MongoDB) across Upwork’s global infrastructure. This role combines database engineering expertise with software development rigor to build mission-critical automations for Upwork’s core data assets.You’ll orchestrate complex systems spanning Terraform, RDS, Presto, and Rancher to solve challenges like: Zero-downtime migrations and cross-region replication End-to-end database provisioning (infrastructure deployment, user/access configuration, service integration) Vulnerability management and security hardening at scale Incident response for high-severity database alerts (24/7 on-call rotation)&nbsp; Key Responsibilities: Design and implement Python-based automation frameworks (not scripts) for database lifecycle management&nbsp; Collaborate with infrastructure teams to integrate systems via APIs (AWS, Kubernetes, HashiCorp)&nbsp; Optimize Postgres performance, replication, and backup strategies (99% of relational DB use cases)&nbsp; Participate in APAC Time-friendly on-call shifts with weekend coverage&nbsp; Must-haves (required skills): Hybrid expertise: Deep experience in both database engineering/administration and software development. Candidates who have transitioned from database engineering to software development (or vice versa) are especially encouraged. Programming skills: Strong background in Python (required); ability to develop robust automation beyond basic scripting. Experience with Ruby or Perl is acceptable if you can quickly adapt to Python. Database expertise: 7+ years of professional experience with relational databases, with a strong preference for Postgres. Experience with MySQL or Oracle is also valued. NoSQL experience (e.g., DynamoDB) is a plus but not required. SQL proficiency: Solid understanding of SQL; experience with procedural languages (PL/pgSQL for Postgres or PL/SQL for Oracle) is beneficial but not essential, as most automation is done in Python. Cloud &amp; DevOps familiarity: Experience with Terraform and related infrastructure-as-code tools is a plus, but not a core requirement. Familiarity with cloud environments (AWS, GCP, Azure) is helpful. Automation mindset: Passion for automating repetitive tasks and improving operational efficiency. Ownership &amp; accountability: Proactive, resourceful, and able to take full responsibility for solving problems and delivering outcomes. Collaboration: Strong communication skills; able to work effectively in a distributed, multicultural team. Additional Details: Location: Candidates based in the APAC timezone.&nbsp; On-call rotation: The role requires participation in a 24/7 on-call schedule, including weekends. Actual incident frequency is low, but availability during assigned shifts is essential. Flexibility is provided to balance workload after incidents. Why Join Upwork’s Data Infrastructure Team? Work on challenging, high-impact automation projects at the heart of Upwork’s business. Collaborate with experienced engineers in a supportive, global team environment. Gain exposure to a wide array of technologies and complex systems orchestration. Opportunity to shape and improve the core data infrastructure of the world’s leading work marketplace. If you are passionate about databases, enjoy building automation for complex systems, and thrive in a collaborative, distributed environment, we encourage you to apply. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior Database Automation Engineer (APAC)

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp;&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Are you a Senior/Lead Software Engineer who is passionate about designing and building highly performant, robust systems to create outstanding user experiences and help impact the professional lives of millions of independent professionals and clients around the world? Do you relish solving important problems? Do you enjoy identifying potential scalability issues, implementing solutions that follow engineering standard methodologies, and coming up with creative solutions to both technical and product challenges? If so, we’d love to hear from you! This is a contract position with the potential for contract renewal based on project needs and accomplishment toward deliverables. Work/Project Scope: Collaborate with project stakeholders to understand requirements and deliver high-quality solutions. Design, develop, test, and maintain scalable and robust server-side logic, databases, and APIs according to project requirements.&nbsp;&nbsp; Utilize programming languages such as TypeScript or JavaScript for frontend development. Develop, test, and maintain high-quality front-end code for web applications. Utilize modern frameworks like Vue.js, Nuxt, React.js, or Angular for efficient development. Optimize front-end performance and ensure cross-browser compatibility. Integrate front-end interfaces with backend APIs for seamless data flow. Contribute to the enhancement of our codebase by improving quality and documentation and reducing technical debt. Stay updated on current and emerging technologies. Utilize collaborative tools such as Gmail, Slack, Confluence, Jira, and various others for efficient communication, documentation, and project management. Participate in code reviews and design reviews. Document code and technical specifications for future reference. Analyze system performance, respond to incidents within specified deadlines, and provide services during on-call rotations to address system issues. Provide services in the Scrum process, including sprint planning, daily stand-ups, and retrospective meetings, to contribute to project progress and team coordination.&nbsp; Participate in project-critical meetings and provide regular status updates on deliverables. Manage your time independently and effectively to achieve project deliverables, which may require an estimated 40 hours of project-related effort per week. Coordinate with the team during core hours (8:00 am to 11:00 pm Pacific Time) to enhance project collaboration.&nbsp; Some roles or urgent matters may require availability until 12:00 pm Pacific Time on occasion. Must-Haves (Required Skills): 8+ years of professional software development experience; Deep knowledge of modern JavaScript (ES6+) or TypeScript, CSS, and HTML; Extensive experience with a modern JS framework, such as Vue (preferred), React, or Angular; Flutter experience or mobile experience is a major plus; Experience with unit testing and end-to-end UI testing; Basic understanding of accessibility (WCAG) guidelines and engineering principles; Self-motivation, self-organization, and self-education skills; English on at least an intermediate level (should be able to pass the technical interview in English); Basic knowledge of PHP, server-side JavaScript or TypeScript, or other server-side languages.&nbsp; Basic knowledge of Node.js backend framework; Basic understanding of system design principles. Extensive knowledge of REST Experience in writing well-structured, easily maintainable unit tests (such as JUnit, Mockito, etc) Experience with relational databases Consistent track record of collaborating with large, distributed teams of engineers over documentation and code A desire to learn new technologies and continually develop your professional skills Comfortable working with AWS Experience building / supporting high-load web applications and solving scalability issues Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;&nbsp;&nbsp; &nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior/Lead Front End Engineer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp;&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. This role is a long-term contract position. We are looking for a highly skilled Senior Machine Learning Ops Engineer to join our Algorithms and Research team. This role is perfect for someone who thrives on productizing advanced technologies like Generative AI and who is excited to revolutionize search and recommendation technologies at scale. Join us in innovating at the intersection of machine learning, knowledge graphs, and retrieval-augmented generation (RAG) to make a significant impact on the Upwork platform and our global community of users. Key Responsibilities: Deploy, scale, and maintain machine learning and ETL pipelines within the context of production Generative AI and Large Language Models. Design, develop, and optimize retrieval-augmented generation systems, leveraging knowledge graphs to significantly enhance search accuracy and recommendations. Implement robust machine learning monitoring and alerting systems; integrate these with active learning pipelines for continuous model improvement. Collaborate cross-functionally to ensure smooth integration of machine learning solutions into Upwork's global platform. Continuously analyze, monitor, and optimize model performance, accuracy, and scalability, ensuring consistent reliability during high-traffic periods. Must Haves (Required Skills): 6+ years of proven professional experience in machine-learning operations and software engineering. Demonstrated success in deploying and scaling complex machine-learning models into production. Strong expertise in Python, particularly focused on data and ML pipelines. Experience with both batch and real-time ETL tooling Solid proficiency in Java, especially in building and maintaining high-traffic microservices. Deep familiarity with graph databases, graph data models (e.g., labeled property graph), and graph algorithms. Extensive experience building scalable distributed systems capable of handling at least 1000 requests per second during peak usage. Proficiency in cloud infrastructure technologies, specifically AWS; familiarity with GCP and Azure will also be considered highly transferable. Familiarity with Generative AI technologies and Large Language Models. Excellent analytical thinking, problem-solving skills, and a proactive, innovation-driven approach. Proven ability to excel in a remote-first, collaborative team environment. A "zero-to-one" mindset: comfortable navigating ambiguity, driving solutions from conceptualization to execution, and thriving in a fast-paced, startup-like environment within a larger enterprise. Pragmatic, results-oriented, and driven to iterate rapidly to achieve measurable outcomes. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior/Lead Machine Learning Operations Engineer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. In this role, you’ll shape the future of work by developing AI-powered applications and services that help our teams work smarter, faster, and more effectively. We believe AI should be a force multiplier for human talent, and we’re looking for an engineer who thrives at the intersection of software development, AI innovation, and business process optimization. You will design and build server-side services, integrations, and user-facing applications that embed AI capabilities into the tools and workflows that power our business. You’ll also architect data pipelines, apply modern security practices, and experiment with emerging AI technologies to unlock new possibilities. This role combines deep technical expertise, fluency in AI technologies (MCP, LLM APIs, prompt engineering), and a keen understanding of the tools and processes that drive productivity in a high-growth, global environment. Work/Project Scope: Design and develop AI-powered tools and applications to improve productivity across Upwork. Build and maintain scalable, secure, and reliable server-side services and APIs. Integrate AI technologies, LLMs, MCP, RAG, and other advanced architectures into workflows and business systems. Develop and maintain integrations with existing SaaS solutions via their APIs, leveraging integration platforms or custom connectors. Collaborate with stakeholders to identify pain points, map business processes, and design AI-driven solutions. Develop end-user applications that make AI capabilities intuitive and accessible to non-technical audiences. Create and manage ETL processes, pipelines, and data models for AI and analytics workloads. Prototype and experiment with emerging AI tools to evaluate potential business impact. Apply modern authentication and security practices, including OAuth 2.0, OpenID Connect, and SAML. Ensure operational excellence in the deployment, monitoring, and scaling of AI solutions. Must Haves (Required Skills): Proven track record building production-grade server-side applications (Node.js, Python, or similar). Deep understanding of AI concepts, including LLM APIs, prompt engineering, MCP, and related frameworks. Experience designing integrations between AI solutions and enterprise tools (e.g., Google Workspace, Jira, Slack, Notion) via APIs or middleware platforms. Familiarity with SaaS ecosystem APIs and integration solutions. Understanding of modern authentication and security protocols, including OAuth 2.0, OpenID Connect, and SAML. Solid grounding in cloud infrastructure (AWS, GCP, or Azure) and DevOps practices. Experience with ETL, data transformation, and working with large structured/unstructured datasets. Strong communication skills to translate technical concepts into business value. Ability to work autonomously on complex projects and deliver measurable outcomes. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp; &nbsp;Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: AI Productivity Solutions Engineer

Senior Human Resources Generalist (P3)As a Senior Human Resources Generalist, you will serve as a trusted advisor to employees and leaders across the business. You’ll play a critical role in advancing a culture of engagement and inclusion while supporting day-to-day HR needs and contributing to strategic initiatives. From employee relations to organizational planning and HR program development, you’ll apply your expertise to ensure that people, culture, and business priorities remain aligned.ResponsibilitiesProvide coaching and guidance on employee relations, conflict resolution, and workplace matters, ensuring fair and consistent outcomes.Act as a trusted partner for employees and managers, balancing advocacy for people with business needs.Lead and continuously improve HR programs, with a strong focus on performance management, offboarding, and organizational planning and design, equipping managers with tools and coaching to drive accountability and growth.Facilitate coaching conversations with managers and employees to strengthen leadership capability, improve team performance, and build a culture of accountability and development.Collaborate on organizational planning, change management, and employee engagement initiatives that improve workplace culture.Leverage HR data and analytics to identify trends, inform decisions, and recommend actions that improve employee experience and business results.Partner with cross-functional HR colleagues to ensure consistent application of policies, compliance, and best practices across the organization.&nbsp;What it takes to catch our eyeStrong communication and influencing skills, with the ability to build trust and connect with employees at all levels.Demonstrated experience in HR operations, employee relations, and coaching, with applied knowledge of HR best practices and familiarity with employment law concepts.Proven problem-solving and analytical skills, including the ability to interpret data and translate insights into action.Process-oriented with experience driving continuous improvement in HR practices, policies, and toolsAdaptability and organizational skills to thrive in a fast-moving, evolving environment.&nbsp;The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$99,250&mdash;$120,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr HR Generalist

We’re seeking a strategic, results-driven Chief Accounting Officer (CAO) to lead our global accounting function at Upwork. This is an exceptional opportunity to steer financial integrity and scale a world-class accounting operation in a high-growth tech company. You’ll set the vision and execution roadmap for our accounting strategy, ensuring compliance, transparency, and operational excellence that aligns with Upwork’s mission and public company requirements.As a member of the Finance leadership team, you’ll partner cross-functionally to support Upwork’s ambitious growth plans and influence company-wide decisions. If you thrive in complex, fast-paced environments and are passionate about building high-performing teams, this role is for you.ResponsibilitiesOwn and lead Upwork’s global accounting operations, including financial reporting, technical accounting, sox compliance, tax, payroll, accounts payable and procurement and sourcing. Possibility to also own treasury and financial systems.&nbsp;Ensure timely, accurate, and compliant financial statements in accordance with U.S. GAAP and SEC requirements&nbsp;Design and implement scalable systems, processes, and controls to support business expansion and operational excellence&nbsp;Partner with the CFO and executive team to support strategic initiatives, capital markets activities, and long-range planning&nbsp;Oversee all external audit and tax compliance activities, and maintain strong relationships with auditors, regulators, and advisorsOversee and continue to build out strategic sourcing and procurement program&nbsp;Drive continuous improvement and automation in accounting processes to increase efficiency, reduce risk, and enable data-driven decision making&nbsp;Build, mentor, and develop a high-performing, inclusive accounting team with clear succession planning and leadership development&nbsp;What it takes to catch our eyeDemonstrated success leading a complex, global accounting function at a public company, ideally in a high-growth tech or platform environment; marketplace experience preferred but not required&nbsp;Deep expertise in U.S. GAAP, SEC reporting, and SOX compliance, with a track record of transforming accounting systems and processes at scale&nbsp;Proven ability to influence at the executive level and lead cross-functional initiatives with clarity and strategic insightExcellent verbal and communication skills, and proven business acumen&nbsp;Passion for operational excellence, data integrity, and building inclusive, high-trust teamsExperience and passion for leading highly diverse and cross-functional disciplines that drive operational excellence&nbsp;CPA certification and strong technical accounting foundation requiredThe annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$240,750&mdash;$340,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Chief Accounting Officer

We’re seeking a strategic, results-driven Chief Accounting Officer (CAO) to lead our global accounting function at Upwork. This is an exceptional opportunity to steer financial integrity and scale a world-class accounting operation in a high-growth tech company. You’ll set the vision and execution roadmap for our accounting strategy, ensuring compliance, transparency, and operational excellence that aligns with Upwork’s mission and public company requirements.As a member of the Finance leadership team, you’ll partner cross-functionally to support Upwork’s ambitious growth plans and influence company-wide decisions. If you thrive in complex, fast-paced environments and are passionate about building high-performing teams, this role is for you.ResponsibilitiesOwn and lead Upwork’s global accounting operations, including financial reporting, technical accounting, sox compliance, tax, payroll, accounts payable and procurement and sourcing. Possibility to also own treasury and financial systems.&nbsp;Ensure timely, accurate, and compliant financial statements in accordance with U.S. GAAP and SEC requirements&nbsp;Design and implement scalable systems, processes, and controls to support business expansion and operational excellence&nbsp;Partner with the CFO and executive team to support strategic initiatives, capital markets activities, and long-range planning&nbsp;Oversee all external audit and tax compliance activities, and maintain strong relationships with auditors, regulators, and advisorsOversee and continue to build out strategic sourcing and procurement program&nbsp;Drive continuous improvement and automation in accounting processes to increase efficiency, reduce risk, and enable data-driven decision making&nbsp;Build, mentor, and develop a high-performing, inclusive accounting team with clear succession planning and leadership development&nbsp;What it takes to catch our eyeDemonstrated success leading a complex, global accounting function at a public company, ideally in a high-growth tech or platform environment; marketplace experience preferred but not required&nbsp;Deep expertise in U.S. GAAP, SEC reporting, and SOX compliance, with a track record of transforming accounting systems and processes at scale&nbsp;Proven ability to influence at the executive level and lead cross-functional initiatives with clarity and strategic insightExcellent verbal and communication skills, and proven business acumen&nbsp;Passion for operational excellence, data integrity, and building inclusive, high-trust teamsExperience and passion for leading highly diverse and cross-functional disciplines that drive operational excellence&nbsp;CPA certification and strong technical accounting foundation requiredThe annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$240,750&mdash;$380,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

As Chief of Staff to the President &amp; CEO, you will serve as a strategic partner, integrator, and force multiplier for the executive office. Operating at the highest levels of the organization, you’ll ensure CEO time is focused on the highest-impact activities, amplify executive effectiveness, and lead mission-critical initiatives across the company. This role is both strategic and operationally hands-on, serving as a key ambassador for the CEO internally and externally, and a trusted advisor to the Executive Leadership Team.This is an extraordinary opportunity to influence company-wide priorities, connect executive vision to execution, and contribute meaningfully to the future of work.ResponsibilitiesOptimize the CEO’s time and impact by streamlining planning cadences, meeting structures, and material preparation, ensuring executive engagement is always high-leverage.&nbsp;Provide strategic counsel and data-driven insights to the CEO on emergent issues, organizational dynamics, and company-wide initiatives.&nbsp;Serve as a thought partner and connector across the Executive Leadership Team (ELT), fostering alignment and surfacing opportunities, risks, and trade-offs.&nbsp;Lead and drive unowned strategic analyses and projects that span multiple functions or lack a clear home, delivering insights that shape high-stakes decisions.&nbsp;Run the operational rhythms of the Office of the CEO, including ELT meetings, Board interface, planning cycles, and cross-functional cadences.&nbsp;Represent the CEO in key internal and external interactions, ensuring alignment with Upwork’s strategic priorities and culture.&nbsp;Elevate the effectiveness of the CEO’s immediate team by offering strategic guidance, refining outputs, and enhancing cross-functional collaboration.&nbsp;What it takes to catch our eyeDemonstrated ability to operate at an executive level with clarity, influence, and discretion, particularly in ambiguous, high-pressure environments.&nbsp;Sharp strategic thinking and analytical horsepower—able to synthesize complexity, uncover insights, and drive to clarity.&nbsp;Proven experience leading initiatives across functions with minimal structure, and bringing others along through influence rather than authority.&nbsp;Willingness to operate across altitudes, from high-level strategy to fine-grain operational detail, with humility and stamina.&nbsp;A track record of building trust-based relationships with senior stakeholders and leading with a customer- and company-first mindset.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$254,750&mdash;$402,750 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Chief of Staff to the President & CEO

Job Title: Commercial Counsel (P4)Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.This is an exciting opportunity for a seasoned commercial attorney who thrives in a high-impact, high-autonomy environment and enjoys leading strategic, cross-functional deal work and operational improvements. You will be working closely with Upwork’s commercial attorneys and contracts professionals, as well as others on the Legal &amp; Policy team to enhance our team, which has the highest of expectations and aspirations.&nbsp; You will help close deals with customers, partners, and vendors or all sizes, and will directly interface with and provide counsel to internal clients and cross-functional partners.&nbsp; This role will formally report to Legal’s Head of Commercial with a dotted -line (informal) reporting relationship to the Senior Commercial Counsel for day-to-day guidance and alignment.The Upwork Legal &amp; Policy team is one that believes each of its team members is super equipped to figure out the hardest problems with minimal supervision.&nbsp; The team prides itself on being enablers for the business, our colleagues and our users -- their success is our success.&nbsp; We are not micromanagers, not know-it-alls, not the ‘sky is falling’ attorneys, and not empire builders. We like to laugh a bunch and not take ourselves too seriously. And we have some pretty cool team offsites too . . . .Your Responsibilities:Lead the review, negotiation, and strategic management of complex agreements with clients, vendors, and partners, including those that are highly customized, novel, or cross-functional in nature including MSAs, amendments, NDAs, statements of work, DPAs, pilot agreements, partnership agreements, channel sales/collaboration agreements, terms of service, etc.Conduct ad hoc legal analysis and provide legal counsel in support of strategic initiatives and emerging businessServe as a key advisor to senior leaders across business units, delivering strategic, solutions-oriented legal counsel that aligns business goals with risk posture and drives stakeholder alignmentCollaborate with other cross-functional leaders such as RevOps, Sourcing, InfoSec, and Accounts Payable to address challenges, forecasting, process alignment, etc.Work with enablement teams to develop, improve and participate in trainings to educate internal stakeholders on legal positions, contract related legal risks, best practices, and processesIdentify opportunities to improve operational efficiency, and lead the design and implementation of scalable solutions including forms, templates, playbooks, and workflows with team members and cross-functional stakeholdersRefine and maintain contract standards, fallback positions, and escalation policiesInfluence and build relationships with executives, product teams, and peers across the companyEngage with and manage outside counsel and other legal resources as neededAs needed, provide contract related support associated with corporate transactionsSupport other projects based on company needsWhat it takes to catch our eye:JD from an accredited U.S. law school and active license to practice in at least one U.S. jurisdiction3+ years of experience in an AmLaw 100 law firm2+ years in-house experience at a high-growth startup or public tech companyA business-minded attorney with a track record of balancing risk mitigation with business enablementExperience supporting a large sales teamExpertise in drafting, negotiating, and managing customer and vendor agreementsExcellent oral and written communication skills—the ability to explain complex issues and concepts in straightforward, everyday termsEagerness to collaborate cross-functionally with partners across the companyAbility to prioritize and handle multiple projects effectively -- big and small – and adapt in a fast-paced business environmentTrack record of influencing others in challenging discussionsCollaborative, proactive, solution-oriented, positive attitude, curious, good sense of humorHow to really knock our socks off:Working knowledge and understanding of contingent workforce management, including VMS/MSPs, AOR and EOR models, staff augmentation, etc. &nbsp;Working knowledge and understanding of global privacy regulationsExperience using Ironclad, Salesforce, or other contract management systemsStrong interest in legal operations, data-driven decision making and leveraging AI to scale legal supportCome change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$158,000&mdash;$205,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Commercial Counsel

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork's business. Our HWS team members are located all over the world. Upwork is seeking a Senior Software Engineer to manage and evolve our operational data platforms, while also contributing to two strategic platform initiatives: Developing a documentation search and indexing service leveraging OpenSearch. Building a centralized operational metrics reporting solution that consolidates monitoring and reliability signals. In this role, you will combine platform engineering, data tooling, and cross-functional leadership to deliver systems that empower engineers, analysts, and executives across Upwork. This is a long-term contract position. Key Responsibilities: Ops Data Platform: Manage and maintain operational data infrastructure, ensuring performance, scalability, and reliability. Improve workflows for analytics teams, including query execution, scheduling, and exports. Define best practices around access control, governance, and usage optimization. Documentation Search &amp; Indexing: &nbsp;Design and deploy a unified documentation discovery platform using OpenSearch and vector databases. &nbsp;Build ingestion pipelines and hybrid search (keyword + semantic), ensuring relevance, freshness, and ownership visibility. &nbsp;Integrate documentation discovery into internal tools such as Backstage. Operational Metrics Reporting: Contribute to a centralized operational reporting solution consolidating platform, reliability, and business KPIs. &nbsp;Implement drill-down dashboards for engineers, aggregated SLO/SLA views for tech leads, and executive-level KPI rollups. &nbsp;Integrate data pipelines from Prometheus, Grafana, Datadog, and related observability tools. Collaboration &amp; Leadership: Partner with engineering, analytics, platform, and infrastructure stakeholders to deliver high-impact solutions. Mentor peers, sharing best practices in APIs, search, and observability. Own projects end-to-end: design, implementation, deployment, monitoring, and iteration. Required Skills and Qualifications: 7+ years of experience in software engineering, with a strong background in platform/data engineering. Strong proficiency in SQL and data tooling (Redash, Looker, Mode, or similar). Experience with OpenSearch/Elasticsearch and/or vector databases (ChromaDB, Pinecone). Familiarity with observability platforms (Grafana, Prometheus, Datadog). Proficiency in at least one backend language (Java, Python, or JavaScript/TypeScript). Hands-on experience with API design, REST, GraphQL, and microservices architectures. Strong understanding of workflow automation tools and middleware platforms. Proven ability to drive cross-functional programs, managing priorities and dependencies effectively. Strong communication skills with both technical and non-technical stakeholders. Nice-to-Have Skills: Experience managing PDL/Redash at scale, including multi-team governance. Familiarity with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes). Knowledge of CI/CD pipelines and DevOps practices. Experience with event-driven architectures (Kafka, Pub/Sub). Open-source contributions in analytics, search, or observability domains. This role is ideal for an engineer who thrives at the intersection of data platforms, search infrastructure, and observability, and wants to build systems that enable every team at Upwork to work smarter and faster. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior Software Engineer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; &nbsp;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Are you a Software Engineer who is passionate about design and building highly performant, robust systems to create outstanding user experiences and helping impact the professional lives of millions of independent professionals and clients around the world? Do you relish solving important problems? Do you enjoy identifying potential scalability issues, implementing solutions that follow engineering standard methodologies, and coming up with creative solutions to both technical and product challenges? If so, we’d love to hear from you! This is a contract position with the potential for contract renewal based on project needs and accomplishment towards deliverables. General Requirements: Self-motivation, self-organization, and self-education skills; Great communication and collaboration skills (English at least B1 level); Availability for full-time project work, 40 hours per week; Availability for live meetings 8-11 am Pacific Time, 5 days per week. Work/Project Scope: You will be working with the CX&amp;Trust Engineering leadership, CX&amp;T Engineering teams, other Engineering teams and stakeholders, Product Managers, and Designers to build systems and mechanisms that improve Trust and Safety on Upwork’s Platform and increase efficiency in the Customer Experience/Customer Support. You will have an impact across teams, as well as vertically up into the leadership of engineering organizations. There are four Core Domain teams/areas (CX&amp;T Platform, CX&amp;T Tooling, CX Support, TnS Detection, CX&amp;T IAM) and a supporting QA &amp; Test Automation Domain in CX&amp;T Engineering; you will have the opportunity to support all of these areas.&nbsp; You will be a champion for Engineering Excellence in CX&amp;T Engineering, driving internal initiatives to improve our overall efficiency and performance. You’ll share the ownership of our code domain and will actively work to increase its quality and reduce technical debt. Our setup requires collaborative work, which includes business requirement analysis, system designs, quick prototyping and coding, code reviews, and writing supporting documentation. Project Types: Initiates projects, initiates and manages PoCs end-to-end, drives vendor assessments, cross-team leadership, and mentors junior/mid-level engineers. Must Haves (Required Skills): Professional Experience: 10+ years; Solid software development experience using Java; Deep knowledge of modern JavaScript (ES6+), CSS, and HTML; Experience with a modern JS framework, such as Vue, React, or Angular; Extensive knowledge of REST; Experience in writing well-structured, easily maintainable unit tests (such as JUnit, Mockito, etc), integration tests, and e2e tests; Experience with relational databases; Consistent track record of collaborating with large, distributed teams of engineers over documentation and code; A desire to learn new technologies and continually develop your professional skills; Comfortable working with AWS; Experience building / supporting high-load web applications and solving scalability issues; Strong distributed system design skills. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Staff Full-Stack Engineer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; &nbsp;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. You’ll participate in building the next generation of AI-powered matching and recommendation infrastructure for Upwork. This is an early-stage effort focused on moving from smart recommendations to agentic and autonomous matchmaking. You’re optimizing for: System-level&nbsp;thinkers&nbsp;comfortable&nbsp;working&nbsp;in&nbsp;ambiguity Execution&nbsp;across&nbsp;backend,&nbsp;frontend,&nbsp;and&nbsp;architecture Curiosity&nbsp;and&nbsp;adaptability&nbsp;in&nbsp;a&nbsp;novel&nbsp;technical&nbsp;space Interest&nbsp;in&nbsp;AI-powered&nbsp;programming&nbsp;and&nbsp;foundational&nbsp;knowledge&nbsp;of&nbsp;LLMs Flexibility&nbsp;in&nbsp;tooling,&nbsp;with&nbsp;strongly&nbsp;preferred&nbsp;but&nbsp;non-mandatory&nbsp;tech:&nbsp;Java&nbsp;(backend)&nbsp;and&nbsp;Vue&nbsp;(frontend This is a contract position with the potential for contract renewal based on project needs and accomplishment toward deliverables. Responsibilities: Design and implement core systems for AI-powered matchmaking, integrating frontend, backend, and agentic workflows; Own architectural decisions and collaborate on long-term platform direction; Lead planning, scoping, and execution of feature initiatives in partnership with product management; Organize and manage cross-functional engineering work (without people management responsibilities); Mentor engineers and uphold technical quality in and across teams. Must-Haves (Required Skills): 8+ years full-stack or mixed backend/frontend engineering experience; Experience architecting and shipping complex systems with ML, search, or recommendation components; Comfort working in ambiguity and driving clarity across stakeholders; Strong sense of ownership and ability to organize and deliver multi-sprint initiatives; Interest in AI-powered development and foundational knowledge of LLMs; Very strong communication skills in English. Preferred Tech Exposure: Java backend systems; Python backend systems; Vue, React or modern JS frontend frameworks; Cloud-native infrastructure and infrastructure-as-code. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;&nbsp;&nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

OverviewLead the strategy, design, and operation of Upwork’s next generation payments systems, ensuring scalability, security, global compliance, and integration with evolving financial technologies such as cloud native systems and Web3. You will oversee a high impact engineering function that enables seamless value exchange between clients and freelancers.Key ResponsibilitiesTechnical Leadership and StrategyDefine and drive architecture for core payment platforms including processing, reconciliation, payouts, and fraud detectionEstablish best practices in engineering quality, system reliability, observability, and continuous integration and deliveryExecution and DeliveryLead end to end development of complex payment features from early prototyping through to production with strong performance expectationsCollaborate cross functionally with Product, Design, Risk, Legal, and Finance to deliver cohesive and compliant solutionsCompliance and OperationsEnsure global payment systems meet all applicable regulatory requirements such as PCI DSS, PSD2, Know Your Customer, and Anti Money LaunderingOversee incident response, system resiliency planning, and continuous improvement processesInnovation and IntegrationDrive adoption of emerging technologies including digital wallets, Web3 infrastructure, and embedded financial servicesEvaluate and integrate third party payment partners and platforms aligned with strategic business needsTeam Leadership and CultureBuild, mentor, and scale a high performing engineering teamFoster a collaborative, inclusive, and agile development culture that reflects Upwork’s valuesThe annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$308,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Director of Engineering, Payments

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.We’re looking for a strategic, customer-obsessed Director of Product, Payments to lead one of the most critical areas of our global business. In this high-impact role, you will define and drive product capabilities that deliver seamless, scalable, and trusted payment experiences for clients funding work on Upwork. This includes leading cross-functional initiatives across infrastructure, data, user experience, and automation to support evolving market needs without compromising customer trust.You’ll partner closely with engineering, legal, finance, risk, and business leadership to build robust systems that meet the needs of both clients and talent. As a senior leader, you’ll shape the long-term product vision, prioritize strategic investments, and guide a team of high-performing product managers toward outcomes that support Upwork’s global scale and velocity. This is a unique opportunity to influence end-to-end payment experiences and build future-ready solutions that drive growth and trust.ResponsibilitiesDrive the vision, roadmap, and execution strategy for client payment experiences, ensuring reliability, ease of use, and global readinessManage, mentor, and develop a team of senior product managers; foster a culture of excellence, ownership, and continuous growthCollaborate with engineering, design, finance, legal, and operations teams to deliver resilient and user-friendly payment solutionsUse customer insights, data analysis, and regulatory requirements to inform product decisions and continuously improve client experiencesLead initiatives that enhance trust, reduce friction, and automate compliance across payment touchpointsSet clear goals, define KPIs, and implement rigorous processes to ensure high-quality, high-impact product outcomesRepresent Payments in company-wide planning, effectively communicating priorities, tradeoffs, and vision to leadership and partnersWhat it takes to catch our eye10+ years of product management experience, with deep expertise in fintech, payments, or financial systems at scale5+ years leading product teams, with a proven ability to develop senior product managers and drive collective team successStrong systems thinking and technical fluency, with the ability to guide architecture discussions and align technical and product strategiesDemonstrated ability to balance customer needs, regulatory requirements, and business goals in high-stakes environmentsClear and confident communicator, capable of aligning cross-functional stakeholders and navigating ambiguity with strategic clarityCome change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$251,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Director of Product Management, Payments

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. &nbsp; Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. &nbsp; Interested in joining our Talent Community? Perhaps, the right role for you is just around the corner. Feel free to submit your resume and we'll keep your resume ready for the right role.&nbsp;Upwork has various exciting roles as our company continues to grow. If you didn't find a role currently open that fit your skill set, then please feel free to join our talent community. The Upwork Talent Community, will hold your resume and contact you as soon as a role opens that may fit your specific skills and career goals.&nbsp; Come change how the world works. At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.&nbsp; While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States.&nbsp;&nbsp; Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits. Check out our Life at Upwork page to learn more about the employee experience.&nbsp;&nbsp;&nbsp; Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. &nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

General Upwork Application

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at&nbsp;Upwork.com&nbsp;and follow us on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;TikTok, and&nbsp;X. As the Head of Corporate Strategy, you will play a pivotal role in shaping Upwork’s long-term strategic direction. Reporting to the Vice President of Strategy, Corporate Development, and Partnerships, this leader will partner with Upwork’s senior and executive leadership to develop and execute initiatives that enhance Upwork’s market position, drive growth, and increase shareholder value. The Corporate Strategy team is part of a broader strategy and growth function responsible for strategy creation, M&amp;A and investment activity, business development, and financial/payment partnerships. This high-visibility role provides the opportunity to directly impact Upwork’s long-term success and value creation. Responsibilities Corporate Strategy Development Drive the development of Upwork’s corporate strategy, focusing on 3–5 year horizons, annual planning, and addressing key business challenges. Partner with senior leaders across business units to identify and align on strategic priorities that drive growth and enhance market competitiveness. Support strategic planning by conducting scenario analyses and recommending actionable initiatives. Thought Leadership Provide actionable insights and recommendations to senior leadership on emerging trends, technologies, and opportunities that align with Upwork’s goals. Act as a strategic advisor to leaders across the organization, offering guidance on critical decisions and initiatives. Contribute to a culture of innovation by identifying and advocating for new business opportunities and go-to-market strategies. Research &amp; Analysis Conduct rigorous qualitative and quantitative analyses to address key strategic questions, uncover insights, and inform decision-making. Lead efforts to analyze market dynamics, competitive positioning, and emerging opportunities to ensure Upwork remains a market leader. Own addressable market (TAM) analyses, identifying growth potential and strategic areas for investment. Project Management &amp; Execution Manage cross-functional initiatives that align corporate strategy with operational execution and financial planning. Work closely with FP&amp;A, Analytics, and Business Units to integrate strategy into long-term planning and ensure alignment with company goals. Prepare materials for key stakeholders, including quarterly board presentations, to communicate progress and insights. Team Leadership Manage and mentor a team of strategy professionals, fostering a collaborative environment that drives high-quality outputs and professional growth. Encourage cross-functional collaboration to ensure strategic initiatives are well-informed and executable. Act as a role model for Upwork’s values, promoting a results-driven, innovative, and inclusive culture. What it takes to catch our eye 12+ years of experience in corporate strategy, management consulting, investment banking or a related field A proven track record of strategic development in a fast-paced, dynamic environment, preferably in technology, marketplaces, or Human Capital Management. Exceptional analytical and strategic thinking skills, with the ability to translate complex ideas into actionable strategies. Strong leadership and team management skills, with experience building and mentoring high-performing teams. Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Organized, structured, and highly proactive with a strong sense of ownership and accountability. MBA or quantitative degree from a top school is preferred. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$308,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Head of Corporate Strategy

Lead AI Data Engineer (P4)Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.As a Lead AI Data Engineer on our Data Platform &amp; Services (DPS) team, you will bridge deep data engineering expertise with emerging AI capabilities to build production-grade AI-powered systems. You’ll design and deploy agentic frameworks, natural language querying (NLQ) capabilities, and prompt/LLM evaluation strategies that unlock insights at scale across Upwork. This is an opportunity to deliver tangible impact, enabling faster decision-making, democratizing data access, and empowering analysts and stakeholders throughout the company.ResponsibilitiesDesign and implement scalable agentic frameworks that coordinate multiple AI agents to deliver accurate and reliable outcomes.Build and optimize natural language query solutions that provide compliant, intuitive, and self-service access to enterprise data.Develop and maintain evaluation frameworks for LLMs and prompts, driving measurable improvements in accuracy, scalability, and resilience.Partner with data engineering peers to integrate AI orchestration with Python, SQL, and Snowflake pipelines.Contribute to AI-powered summarization and explanation tools that enhance reporting, insights, and executive reviews.Collaborate cross-functionally with product, analytics, and business teams to ensure solutions meet measurable business goals.What it takes to catch our eyeProven experience delivering AI-powered data systems in production, including hands-on expertise with LLMs and prompt engineering.Strong foundation in modern data engineering, with proficiency in Python, SQL, and platforms such as Snowflake.Demonstrated ability to design agentic orchestration frameworks that scale across diverse business scenarios.A collaborative problem-solver with strong communication skills, able to align stakeholders and create clarity across teams.Growth mindset—excited to learn, iterate, and deliver measurable business outcomes through applied AI.Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Lead Data Engineer

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. As a Lead Platform Engineer on the Platform Infrastructure team, you’ll lead initiatives that modernize our foundational infrastructure and elevate the daily experience of hundreds of developers across Upwork. This role offers an exciting opportunity to build scalable Kubernetes-based systems, streamline our service deployments, and directly influence the future of our microservices and AI/ML environments. You'll collaborate with peers across Developer Experience, Reliability, and ML Platform teams to deliver innovative platform capabilities that improve reliability, observability, and operational simplicity. Responsibilities Lead modernization efforts across Kubernetes environments to improve scalability, reliability, and developer productivity Drive the transition from legacy infrastructure, reducing operational complexity and aligning with standardized deployment practices Enhance and expand the Backstage developer portal to unify CI/CD pipelines, observability, and service management tools Define and implement observability practices including metrics, logging, and tracing that reduce incident response times and improve system insights Partner with AI/ML teams to ensure infrastructure readiness for scalable model deployment and reproducibility of pipelines Design and maintain self-service templates, infrastructure blueprints, and rollout guides to promote engineering best practices Collaborate across platform teams to troubleshoot systemic issues and continuously improve service health and performance What it takes to catch our eye Proven success managing Kubernetes infrastructure at scale, including use of service mesh technologies and GitOps workflows Experience leading migration and modernization efforts across complex, large-scale systems Strong knowledge of observability tooling and practices, including distributed tracing and SLOs Familiarity with machine learning infrastructure patterns, including model serving and monitoring A proactive, developer-first mindset focused on enabling teams through documentation, tooling, and streamlined workflows Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.&nbsp;Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our&nbsp;Life at Upwork page to learn more about our values, working principles, and the overall employee experience.&nbsp;Ready to help shape the future of work? Check out our Careers&nbsp;page and follow us on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;TikTok, and&nbsp;X&nbsp;to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Lead Platform Engineer

Lead Product Designer, Ads &amp; MonetizationUpwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.We’re looking for a Lead Product Designer to help shape the future of monetization on Upwork. You’ll design the experiences that power how we grow and evolve our advertising ecosystem, from surfacing the right work and talent at the right moment, to helping businesses connect with the best-fit freelancers through promoted listings, sponsored placements, and emerging ad formats.This is a high-impact opportunity to influence the core revenue engine of a two-sided marketplace, working at the intersection of discovery, search, and performance-based design. You’ll lead end-to-end experiences that connect value to visibility and collaborate deeply with cross-functional partners to unlock new monetization pathways. Join us in reimagining how Upwork monetizes its platform—and make a lasting impact on how independent work thrives.ResponsibilitiesLead the design strategy and execution across the Ads &amp; Monetization space, delivering high-quality product experiences that balance business goals with user value.&nbsp;Partner with product managers, engineers, and data scientists to identify opportunities to enhance visibility, promote relevance, and drive conversions through ads and sponsored placements.&nbsp;Translate complex monetization goals into intuitive, ethical, and user-centered design flows that integrate into core marketplace interactions.&nbsp;Prototype and test new ad formats, surfacing strategies, and placement mechanics with a bias toward experimentation and iteration.&nbsp;Leverage data and user insights to continuously improve performance-focused features and workflows, optimizing for both client and talent satisfaction.&nbsp;Collaborate across functions to ensure design consistency, clarity, and impact—building shared frameworks and scalable patterns.&nbsp;Contribute to Upwork’s design culture by mentoring peers, sharing best practices, and advocating for quality and customer impact.&nbsp;What it takes to catch our eyeExperience designing for monetization, advertising platforms, or performance marketing—ideally within a marketplace or search-heavy environment.&nbsp;Strong product thinking with a demonstrated ability to align design decisions with business metrics and growth goals.&nbsp;A portfolio that showcases user-first monetization design across web and/or mobile, with clarity on your role, thought process, and results.&nbsp;Proficiency in tools like Figma and comfort with rapid prototyping, experimentation frameworks, and working with data-rich interfaces.&nbsp;Familiarity with AI-powered systems, relevance models, or surfacing logic is a plus.&nbsp;Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.&nbsp;The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Lead Product Designer (P4)

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.We’re looking for a Lead User Researcher to drive evidence-based decision-making through quantitative research that uncovers deep insights into user behavior, needs, and outcomes. This role is key to shaping Upwork's customer experiences and strategic direction by embedding measurable, actionable data across our product and business landscape. You’ll partner across Product, Data Science, and Design to ensure our decisions are rooted in statistically sound, customer-centric insights.ResponsibilitiesDesign and lead robust quantitative studies (surveys, log data analysis, segmentation, conjoint) to uncover key insights that directly influence product direction and business strategy.Integrate quantitative and qualitative data into compelling narratives to guide cross-functional decision-making and shape strategic outcomes.Build and scale research frameworks such as user satisfaction metrics, trust indicators, and skill validation models, ensuring reusability and cross-team alignment.Collaborate closely with Product, Design, and Data Science to refine hypotheses, align on KPIs, and translate research into measurable outcomes.Champion research rigor and ethics by ensuring reproducibility, data quality, and responsible handling of user data.Provide mentorship on quantitative methods to raise the overall analytical bar of the Research &amp; Insights team.&nbsp;What it takes to catch our eyeA proven track record of 5+ years leading quantitative user research with demonstrable impact on product and strategy.Expertise in survey methodology, experimental design, and statistical analysis, using platforms like Qualtrics and tools like Looker.Comfortable working with SQL or log data (preferred but not required).Experience crafting customer-centric metrics in marketplaces, reputation systems, or AI-augmented platforms.Clear, collaborative communicator able to work across time zones and functions with empathy and precision.&nbsp;Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$151,500&mdash;$215,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Lead User Researcher – Product Insights

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.The Machine Learning Infrastructure &amp; Data team is responsible for architecting and building the foundational ML systems and tools that enable efficient development, deployment, and management of machine learning models at scale.As a Principal ML Infra Engineer in the Machine Learning Infrastructure &amp; Data team, you will play a pivotal role in designing, developing, and maintaining robust and scalable ML infrastructure components to support the company's machine learning initiatives. You will collaborate closely with cross-functional teams including machine learning researchers, data scientists, and software engineers to build state-of-the-art platforms and tools that accelerate the development and deployment of machine learning models.Responsibilities:Own technical workstreams from start to finish, contribute to the team’s product roadmap, and be responsible for major technical decisions and tradeoffs. Effectively participate in team’s planning, code reviews, and design discussionsConsider the effects of projects across multiple teams and proactively manage conflicts. Work together with partner teams to achieve cross-departmental goals and satisfy broad requirementsDesign, implement, and optimize distributed systems and infrastructure components to support large-scale machine learning workflows, including data ingestion, feature engineering, model training, and serving.Develop and maintain frameworks, libraries, and tools to streamline the end-to-end machine learning lifecycle, from data preparation, model training, evaluation, deployment, and monitoring.Architect and implement highly available, fault-tolerant, and secure systems that meet the performance and scalability requirements of production machine learning workloads.Collaborate and publish with machine learning researchers and data scientists on novel research and translate research into scalable and efficient software solutions.Stay current with the latest advancements in machine learning infrastructure, distributed computing, and cloud technologies, and integrate them into our platform to drive innovation.Mentor teammates, conduct code reviews, and uphold engineering best practices to ensure the delivery of high-quality software solutions.What it takes to catch our eye:Passion for ML Infrastructure: We value enthusiasm for advancing ML infrastructure.Proven Impact: Show us your track record of delivering impactful solutions.Innovative Thinker: Bring creativity and fresh ideas to the table.Technical Proficiency: Solid foundation in software engineering and ML concepts.Collaborative Mindset: Strong communication and teamwork skills are a must.Continuous Learner: Stay updated with the latest advancements in the field of AI.Problem-Solving Skills: Ability to tackle complex problems effectively.Adaptability: Thrive in a fast-paced, dynamic environment.The annual base salary for this position in California and Washington ranges from $230,000 - $320,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Come change how the world works.At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.&nbsp;At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.Check out our Careers page to learn more about the employee experience.&nbsp;&nbsp;&nbsp;Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$216,500&mdash;$390,750 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Principal ML Infra Engineer, Machine Learning Infrastructure & Data

Upwork is seeking a Principal Engineer to lead the design and development of AI-native product experiences across our web and mobile applications. In this hands-on role, you’ll drive end-to-end delivery of intelligent, assistive, and adaptive features that reimagine how work gets done on the world’s leading work marketplace.You’ll partner closely with product, design, and AI/ML teams to translate cutting-edge models into valuable product capabilities—and you’ll do it while maintaining a strong focus on clean architecture, customer experience, and speed of iteration.This is a role for an experienced product builder who thrives in ambiguity, scales through systems, and leads by doing.ResponsibilitiesBuild end-to-end AI-native product features across Upwork’s web and mobile platforms using technologies like React, React Native, and Node.js.&nbsp;Define technical strategies and architectural patterns that make AI integration consistent, safe, and scalable across customer-facing experiences.&nbsp;Collaborate with Product, Design, and Umami (AI/ML) teams to prototype, validate, and launch intelligent tools, agents, copilots, and recommendation systems.&nbsp;Demonstrated experience shipping customer-facing features involving AI or automation (LLMs, agents, embeddings, personalization, etc.).&nbsp;Design for trust, performance, and maintainability—building AI features that are fast, explainable, and grounded in customer value.&nbsp;Mentor engineers and act as a multiplier, raising the technical bar and driving architectural clarity across multiple teams or product domains.&nbsp;Own the delivery of complex, cross-functional product features, resolving ambiguity and coordinating execution across functions.&nbsp;Shape strategic decisions by integrating technical vision, product outcomes, and innovation opportunitiesFamiliarity with prompt engineering, experimentation at scale, or building AI-integrated UX patterns.What It Takes to Catch Our Eye10+ years of hands-on software engineering experience, with deep expertise in full-stack product development (React, React Native, Node.js, etc.).&nbsp;Strong systems thinking and architectural instincts; you’ve led initiatives that shaped the direction of product experiences across multiple surfaces or teams.Product-first mindset with an ability to navigate ambiguity, iterate quickly, and deliver with urgency and quality.&nbsp;Strong communication skills; you drive alignment through clear technical thinking, not just consensus.&nbsp;Experience mentoring engineers and influencing at the org levelThe annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$345,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Principal Software Engineer (P6)

Senior Financial Analyst, Revenue (Remote – U.S.)Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.We’re looking for a results-oriented Senior Financial Analyst to join our Revenue Finance team. Reporting to the Senior Finance Manager, you’ll play a pivotal role in shaping strategy through precise forecasting and meaningful insights. This is a high-impact role that sits at the intersection of finance, analytics, and storytelling — ideal for someone who thrives in a collaborative, data-driven environment. Upwork supports a hybrid workforce. This role is remote-first, with optional in-person collaboration opportunities at our hub locations.ResponsibilitiesBuild and continuously improve weekly, monthly, and quarterly revenue forecasts using driver-based and statistical modelsAnalyze marketplace and financial performance data to identify trends and enhance forecasting accuracyDeliver variance analyses and revenue updates with clear, actionable insights for leadership and stakeholdersPartner across FP&amp;A, Product, Data Science, Marketing, and Accounting to align on revenue strategiesCreate and maintain dashboards that visualize performance and inform key financial decisionsCommunicate complex data stories in a simple, compelling way for non-technical audiencesRecommend and implement process enhancements to streamline reporting and increase accuracyWhat it takes to catch our eye3–5 years in FP&amp;A, corporate finance, or a similar analytical finance roleAdvanced proficiency in Excel and Google Sheets; experience with SQL, Looker, or Tableau is a plusDemonstrated ability to work with large datasets and apply statistical techniques such as regression or time-series analysisStrong communication skills, with experience translating financial data into clear, strategic insightsProactive, detail-oriented, and collaborative mindset with a passion for continuous improvementCome change how the world worksAt Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$99,250&mdash;$125,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Senior Financial Analyst, Revenue

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X==================At Upwork, Data Science sits within our centralized Finance organization and plays a critical role in driving profitable growth and optimizing marketplace outcomes.&nbsp;As a Senior Data Scientist, you will design models that measure and predict customer behavior, lifetime value, and marketplace health. Your work will power decision-making across multiple business verticals and help us build systems that deliver better product experiences and business outcomes.ResponsibilitiesTackle complex problems inherent to a global double-sided marketplace. Deliver insights that drive changes in product strategy.Partner closely with Product, Marketing, and Trust &amp; Safety to surface actionable insights and shape high-impact initiatives.Own data workflows end-to-end by cleaning, transforming, engineering features, and designing schemas using Python, SQL, pandas, and Snowflake.Build and scale models and analyses using platforms such as AWS SageMaker, Hex, or Snowflake, ensuring repeatable and reliable workflows.Communicate findings clearly to both technical and non-technical audiences, influencing strategic decision-making across the company.What it takes to catch our eyeStrong background in statistical inference, observational causal inference&nbsp; and applied machine learning modeling, with demonstrated success applying them in real-world settings.Experience with data wrangling and modeling in Python or R (e.g., Pandas, Polars, Tidyverse).Proficiency in working with large-scale data on cloud platforms such as SageMaker, Kubeflow, Snowflake, or Databricks.Ability to translate data insights into compelling narratives and visualizations that influence decision-making.4+ years of experience in data science or a related role.Degree in a quantitative field such as Math, Statistics, Economics, or Computer Science; Master’s or PhD preferred.Nice to HaveKnowledge of randomized experiment design and analysis.Experience with time series analysis techniques (e.g., ARIMA, Prophet, and related methods).Understanding of MLOps workflows and code production practices.Experience working with CI/CD pipelines and monitoring in production environments.Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$136,250&mdash;$194,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr Data Scientist

Senior Director, Corporate DevelopmentUpwork ($UPWK) is the world’s largest human and AI-powered work marketplace, connecting businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.Upwork’s AI-powered platform has facilitated over $25 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI &amp; machine learning, software development, sales &amp;marketing, customer support, finance &amp; accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams&nbsp; for the age of AI and beyond.We are seeking a Senior Director of Corporate Development who is passionate about M&amp;A, investments and shaping the long-term strategy of a category-defining company. This senior role will help set, influence and implement inorganic growth opportunities through creative idea generation and disciplined execution, lead and manage the full deal lifecycle—identifying, evaluating and structuring M&amp;A and investments as well as integrating acquisitions—and partner closely with the executive team to ensure each transaction can unlock innovation, accelerate growth and drive long-term shareholder value.This role reports to the VP of Strategy, Corporate Development &amp; Partnerships and offers a high degree of executive visibility, partnering closely with leaders across the company.Responsibilities:Lead End-to-End M&amp;A and Investments Execution: Support Upwork’s growth strategy through identification, assessment and execution of potential mergers, acquisitions, investments, and joint ventures including sourcing, valuation, due diligence, commercial and legal document negotiations, and post-merger integration.Financial Modeling &amp; Business Case Development: Build and oversee detailed evaluation exercises (Build/Buy/Partner), valuation models, ROI frameworks, and scenario analyses to evaluate deal economics and to prepare acquisition and investment business cases.Executive &amp; Board Engagement: Translate complex market insights into actionable recommendations and prepare investment / M&amp;A memos and presentations for leadership and the Board of Directors to secure buy-in on major initiatives.Integration Leadership: Drive post-deal integration in partnership with cross-functional leaders to maximize value capture and ensure acquired capabilities are successfully scaled within Upwork’s platform by setting KPIs and milestones to measure integration success and drive value realization.Competitive &amp; Market Intelligence: Partner with Corporate Strategy team to build and advance a disciplined approach to market, competitive, and ecosystem intelligence to identify white spaces, disruptive trends, emerging opportunities and prospective companies to partner with, invest in or acquire.Team Leadership &amp; Development: Provide strategic direction and mentorship to a high-performing Corporate Development team, driving a culture of collaboration, accountability, and continuous learning. Oversee workload prioritization, professional growth, and performance management to ensure the team consistently delivers at the highest standard across all phases of M&amp;A and investment execution.Ecosystem Relationships: Cultivate relationships with bankers, VCs, advisors, and entrepreneurs to ensure strong deal and information flow.What it takes to catch our eye:12+ years in corporate development, investment banking, management consulting, or private equity with a consistent track record of leading and evaluating end-to-end transactions and deep exposure to technology and innovation ecosystems.Strong strategic vision and business acumen with an understanding of key business drivers and the ability to connect M&amp;A and investment opportunities to product and long-term market trends, translating insights into actionable strategies.Significant experience in managing people and leading cross-functional teams to execute all aspects of a deal, from idea generation to due diligence and negotiations, with strong negotiation experience and a reputation for closing complex, high-value deals.Exceptional analytical, financial modeling, valuation and problem-solving skills, with the ability to translate analysis into clear recommendations.Executive presence and communication skills with experience influencing and presenting to GMs, product leaders, C-suite and Board level executives on product strategy, go-to-market decisions, and long-range planning in addition to M&amp;A execution.Familiarity with marketplaces, AI or HR/labor tech strongly preferred.Excellent judgement with the ability to think creatively and conceptually, while thriving in a highly dynamic, fast-paced environment.Exceptional strategic thinking and executive communication skills, with the ability to influence across all levels of an organizationA bias for action, growth mindset, and ability to navigate ambiguity and complexity with clarity and purposeCome change how the world works.At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.Check out our Careers page to learn more about the employee experience.Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$362,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr Director, Corporate Development

Upwork is seeking a strategic, customer-obsessed&nbsp;Senior Director of Marketplace Experience Marketing&nbsp;to lead teams responsible for our product marketing touchpoints across our self-serve marketplace. This role is responsible for owning and optimizing the full journey—turning registrations into customers and deepening engagement through product marketing, lifecycle activation, and feature adoption strategies.&nbsp;You’ll lead the teams focused on product marketing and lifecycle marketing, building branded experiences that deliver business outcomes, including onboarding, repeat usage, upsell/cross-sell, and long-term loyalty. You’ll work in lockstep with Product, UX, and Analytics to shape how customers engage with Upwork—from their first visit to meaningful value realization.What You’ll DoDefine the Marketplace Experience Vision:&nbsp;Lead the creation and execution of an integrated GTM and lifecycle strategy that supports Upwork’s marketplace tiers and drives measurable adoption, engagement, and monetization.Own All Product Marketing Touchpoints:&nbsp;Lead marketing strategy and execution across onboarding, in-product messaging, lifecycle campaigns, and feature launches.Lead Lifecycle Marketing Across Channels:&nbsp;Own the end-to-end lifecycle strategy for both clients and freelancers, including off-platform communication and engagement. Define the calendar of messaging moments and work across brand, creative, and product to ensure every touchpoint drives connection, clarity, and value.Drive Strategic Planning:&nbsp;Own GTM planning across the organization to align product launch, lifecycle and adoption motions with corporate objectives and marketplace evolution.Operationalize Growth Execution:&nbsp;Translate high-level goals into executional roadmaps and funnel programs, ensuring conversion metrics improve across tiers, categories, and lifecycle stages.Improve Funnel Health:&nbsp;Define and track KPIs across registration, activation, hiring, and repeat usage. Identify bottlenecks and drive the roadmap to remove them.Champion Customer-Centricity:&nbsp;&nbsp;Be the bridge between customer feedback and product leaders to drive holistic improvements to our product. Ensure messaging is grounded in customer needs and expectations, reflects good segmentation, and uses data signals. Enable Executive Clarity:&nbsp;Support GTM storytelling in exec-level forums—board decks, business reviews, and company-wide updates—with clear narratives around funnel impact and experience improvements. &nbsp;What You Bring15+ years of experience in lifecycle, growth, or product marketing, ideally in a high-scale cutomer-centric business.Proven success owning product adoption, onboarding, lifecycle engagement, and communications that directly drive retention and revenueExperience crafting a voice that connects brand to business, and designing messaging strategies that resonate across channels and segmentsDeep understanding of customer journey design, onboarding UX, PLG mechanics, and behavioral targetingStrong leadership skills; ability to build and inspire multi-disciplinary teamsData fluency; ability to interpret KPIs and turn insights into actionExperience with operational planning and GTM strategy across functionsExecutive communication skills; clear, concise, and grounded in impactFamiliarity with Martech tools, customer segmentation, and growth KPIs.Passion for shaping how customers experience and succeed on a platformThe annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$308,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr. Director, Marketplace Experience Marketing

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. We’re seeking a&nbsp;Sr. Product Manager (Contract) to provide coverage through the end of the year on high-visibility Ads &amp; Connects initiatives. You’ll drive strategy and execution for two critical ad products — Boosted Profiles (talent-side) and Featured Job Post (client-side). This role sits within Upwork’s Hybrid Workforce Solutions (HWS) Team, a global group of professionals supporting our business. You’ll partner with senior leaders to shape marketplace design, launch experiments, and deliver measurable results that directly impact revenue and growth. This is an opportunity to influence core monetization levers in Upwork’s two-sided marketplace while working cross-functionally with analytics, design, economics, pricing, FP&amp;A, and marketing. Responsibilities Drive marketplace design initiatives tied to Ads &amp; Connects in partnership with Growth &amp; Monetization leadership. Define, prioritize, and deliver roadmap enhancements with cross-functional partners. Design, run, and evaluate experiments; translate insights into strategic product decisions. Track and interpret key metrics, ensuring revenue-impacting initiatives are aligned and on schedule. Simplify complex product challenges using first-principles thinking, data analysis, and informed intuition. Ensure cross-team alignment and timely delivery of milestones, keeping stakeholders engaged and accountable. What it takes to catch our eye 5+ years as a Product Manager in high-growth or fast-paced environments. Proven record of building and executing product roadmaps with cross-functional teams. Strong analytical skills, including SQL/Snowflake, Looker, and defining input/guardrail metrics. Excellent communication skills with overlap in U.S. business hours (East Coast minimum). A bias for action with the ability to bring clarity amid ambiguity. Bonus: Experience with ad products, two-sided marketplaces, or funnel optimization; hands-on Upwork experience as freelancer or client. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr. Product Manager, Ads & Connects (Contract)

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.--We’re looking for a Senior API Engineer to join our AI/ML team and help build the next-generation Services Interface that fuels business growth. In this role, you’ll collaborate with talented engineers across the company to design, secure, and optimize APIs that power innovative experiences for millions of users. You’ll take ownership of projects that have a direct impact, contribute to shaping our API standards, and grow your technical leadership skills while working on complex, high-visibility initiatives.ResponsibilitiesDesign, build, and maintain APIs for the AI/ML Services Interface with reliability, scalability, and performance as core priorities.Partner with frontend and backend engineers to define API contracts and deliver seamless integrations.Implement and strengthen API security, authentication, and authorization mechanisms.Conduct code reviews, provide constructive feedback, and ensure adherence to engineering best practices.Monitor, troubleshoot, and continuously improve API performance and developer experience.Stay current with API development trends, frameworks, and tools, sharing insights with the team.&nbsp;What it takes to catch our eyeStrong knowledge of Go, or demonstrated ability and motivation to quickly learn it, applying best practices effectively.Proven experience designing and shipping APIs that meet real-world application needs.Familiarity with API documentation practices and tools that make interfaces easy to understand and adopt.Track record of solving complex technical challenges with creativity and pragmatism.&nbsp;--Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$122,500&mdash;$205,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Sr Software Engineer

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.As the Vice President of Communications, you will be the chief storyteller for Upwork, shaping and driving our integrated communications strategy. You will lead all internal and external efforts to amplify our mission and vision and help drive growth across Upwork. This role is pivotal in forging a cohesive narrative that resonates with a comprehensive range of stakeholders, including customers, investors, the press, analysts, and employees.Reporting directly to the Chief Operating Officer (COO), you will be responsible for developing and owning a measurable communications strategy, defining the company's voice and uniting all stakeholders around our future vision. You will articulate Upwork's transformative role, especially as the accelerating impact of AI redefines how businesses operate and how talent thrives.&nbsp;Core ResponsibilitiesChief Storyteller: Partner with senior leadership to translate our AI-driven innovation into compelling narratives for technical and non-technical audiences, while leading a signature executive visibility program that places C-suite leaders at flagship industry events and in tier-one media.Strategic leader: Define and drive an integrated global communications strategy across internal communications, public relations, executive visibility, investor relations, and crisis communications.Master at Media relations: Oversee global PR &amp; media outreach, building trusted relationships with tier-one press and industry analysts to elevate Upwork’s brand and thought leadership.Growth Driver: Develop and implement a metrics-driven strategy to drive growth across both sides of our marketplace by amplifying Upwork’s position as the global leader in AI-powered work; set measurable goals to evaluate the performance of your growth strategy.Strong partner to investor communications: Lead financial-market messaging with Finance and Legal partners, ensuring clarity and consistency across earnings calls, investor days, and other shareholder engagement.Driver of employee engagement and alignment: Design internal communications that foster strategic alignment and clarity, to strengthen Upwork’s culture and engagement.Team builder: Build and scale a high-performing communications team known for narrative excellence, flawless execution, and strong stakeholder management.Data-driven: Measure and optimize communications impact with robust tools, metrics, and insight-based pivots.&nbsp;What It Takes to Catch Our EyeProven change leader: Demonstrated success guiding multi-channel communications through major business shifts, including AI integration and organizational transformation.PR/IR expertise: Deep experience in public relations, executive communications, and investor relations within a high-growth, publicly traded tech company.Global media network: Existing roster of deep and broad media relationships spanning business, technology, and trade outlets, plus strong analyst connections.Talent builder: Inspires high-performing teams of subject-matter experts and attracts top senior-level talent.Executive partner: Trusted advisor with a sharp understanding of how to craft and deliver strategic narratives across diverse stakeholder groups.Technical storyteller: Outstanding writer who can translate complex technical innovation into accessible narratives—and equip leaders to do the same.Crisis calm: Steady under pressure, navigating high-stakes moments with clarity, composure, and sound judgment.Inclusive communicator: Committed to amplifying diverse perspectives across every audience touchpoint.Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$216,500&mdash;$402,750 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

VP, Communications

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. We’re seeking a Lead AI/ML Engineer to drive the next generation of agentic intelligence through human-machine collaboration across Upwork’s platform. This is a high-impact, hands-on role at the intersection of research, platform engineering, and developer experience. You’ll lead the development of systems and protocols for AI Agents to support internal and external developers through APIs and SDKs, and serve as a thought partner in the evolution of human-machine collaboration at Upwork. This is a unique opportunity to help define a rapidly growing domain and influence how autonomous agents are designed, built, and deployed at scale. You'll collaborate across research, engineering, product, and developer relations, ensuring agent-based systems are powerful, extensible, and developer-friendly. Responsibilities Architect and implement scalable infrastructure to support LLM-based Agentic systems, including multi-agent pipelines, and real-time orchestration. Design APIs, SDKs, and internal tooling to accelerate productivity through AI agent adoption. Drive developer advocacy by partnering to produce technical content, samples, and reference architectures that simplify integration with our platform. Partner with cross-functional stakeholders to align technical solutions with product strategy, ensuring high developer productivity and agent performance. Provide consulting and hands-on support to teams integrating with our agentic marketplace, advocating for best practices and evolving the ecosystem based on feedback. Contribute to AI/ML research initiatives where applicable, representing Upwork at conferences and in technical communities. What it takes to catch our eye Proven experience designing and deploying agent architectures, protocols, or LLM-powered workflows in production environments. Strong engineering foundation with expertise in Python and Agent frameworks (e.g., LangChain, Autogen) and protocols (e.g., MCP, A2A). Demonstrated success building developer platforms, APIs, SDKs, tools, or frameworks focusing on usability, extensibility, and developer support. Familiarity with developer relations or solutions engineering, including documentation, demos, and consultative technical work. You have a growth mindset, strong communication skills, and an inclusive approach to leadership. You are excited to work across functions and learn from challenges and teammates. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$195,000&mdash;$296,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Lead Machine Learning Engineer - AI Agents

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. As Payroll Manager at the P4 level, you’ll be a senior payroll leader who owns and drives global payroll operations with precision, scalability, and compliance at the forefront. You will work across HR, Finance, and Accounting to ensure payroll accuracy, manage complex compensation programs, and lead key process improvements. This is an opportunity to shape a critical function that supports Upwork’s distributed workforce worldwide, leveraging your expertise in Workday Payroll and tax compliance to deliver measurable impact. Responsibilities Lead U.S. and international payroll cycles with a focus on accuracy, timeliness, and compliance. Administer payroll for equity awards (RSUs, ESPP, stock options) and variable compensation programs. Oversee payroll tax setup, filings, and compliance across federal, state, and international jurisdictions. Deliver accurate reporting and metrics; manage quarterly and year-end payroll processes, including reconciliations and W-2 distribution. Configure and maintain Workday Payroll to support earnings, deductions, tax tables, and reporting needs. Identify, document, and implement process improvements and automation to scale payroll operations. Partner cross-functionally with HR, Finance, IT, and vendors to deliver payroll-related projects and system enhancements. What it takes to catch our eye Significant payroll experience with U.S. multi-state and international administration. Expertise in Workday Payroll, including configuration of earnings, deductions, and tax setup. Proven experience handling equity compensation and complex payroll compliance. Strong analytical and reporting skills with advanced Excel/GSuite proficiency. Ability to manage multiple priorities, drive cross-functional projects, and maintain a high level of accuracy and confidentiality. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$99,250&mdash;$121,250 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Payroll Manager

Commercial Counsel (Contingent Workforce Expertise) Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. This is an exciting opportunity for a seasoned commercial attorney with strong expertise in staffing and other contingent workforce matters who thrives in a high-impact, high-autonomy environment and enjoys leading strategic, cross-functional deal work and operational improvements. You will be working closely with Upwork’s commercial attorneys and contracts professionals, as well as others on the Legal &amp; Policy team to enhance our team, which has the highest of expectations and aspirations.&nbsp; In particular, you will bring expertise in staffing and staffing-related contracting, including advising on Employer of Record (EOR) and contingent workforce arrangements, while also supporting a broad range of commercial agreements. You will help close deals with customers, partners, and vendors of all sizes, and will directly interface with and provide counsel to internal clients and cross-functional partners.&nbsp; This role will formally report to Legal’s Head of Commercial with a dotted-line (informal) reporting relationship to the Senior Commercial Counsel for day-to-day guidance and alignment. The Upwork Legal &amp; Policy team is one that believes each of its team members is fully equipped to figure out the hardest problems with minimal supervision.&nbsp; The team prides itself on being enablers for the business, our colleagues and our users -- their success is our success.&nbsp; We are not micromanagers, not know-it-alls, not the ‘sky is falling’ attorneys, and not empire builders. We like to laugh a bunch and not take ourselves too seriously. And we have some pretty cool team offsites too . . . .&nbsp; Your Responsibilities: Lead the review, negotiation and strategic management of staffing and contingent workforce agreements, including those related to Employer of Record (EOR), Agent of Record (AOR), staff augmentation, and other workforce solutions. Manage a wide range of complex and high-impact commercial agreements with clients, vendors, and partners, including MSAs, amendments, NDAs, statements of work, DPAs, pilot agreements, partnership agreements, channel sales/collaboration agreements, terms of service, etc. Provide counsel on employment law considerations as they intersect with commercial agreements, including worker classification and co-employment considerations, benefits, and compliance with federal, state, and international labor and employment laws. Conduct ad hoc legal analysis and provide legal counsel in support of strategic initiatives and emerging business Serve as a key advisor to senior leaders across business units, delivering strategic, solutions-oriented legal counsel that aligns business goals with risk posture and drives stakeholder alignment&nbsp; Collaborate with other cross-functional leaders such as RevOps, Sourcing, InfoSec, and Accounts Payable to address challenges, forecasting, process alignment, etc.&nbsp; Work with enablement teams to develop, improve and participate in trainings to educate internal stakeholders on legal positions, contract related legal risks, best practices, and processes&nbsp; Identify opportunities to improve operational efficiency, and lead the design and implementation of scalable solutions including forms, templates, playbooks, and workflows with team members and cross-functional stakeholders Refine and maintain contract standards, fallback positions, and escalation policies Influence and build relationships with executives, product teams, and peers across the company Engage with and manage outside counsel and other legal resources as needed As needed, provide contract related support associated with corporate transactions&nbsp; Support other projects based on company needs What it takes to catch our eye: JD from an accredited U.S. law school and active license to practice in at least one U.S. jurisdiction&nbsp; Significant experience advising on staffing models, contingent workforce arrangements, and employment law issues in a commercial contracting context. 3+ years of experience in an AmLaw 100 law firm&nbsp; 2+ years in-house experience at a high-growth startup or public tech company A business-minded attorney with a track record of balancing risk mitigation with business enablement Experience supporting a large sales team&nbsp; Expertise in drafting, negotiating, and managing customer and vendor agreements Excellent oral and written communication skills—the ability to explain complex issues and concepts in straightforward, everyday terms Eagerness to collaborate cross-functionally with partners across the company Ability to prioritize and handle multiple projects effectively -- big and small – and adapt in a fast-paced business environment Track record of influencing others in challenging discussions Collaborative, proactive, solution-oriented, positive attitude, curious, good sense of humor &nbsp; How to really knock our socks off: Deep knowledge of employment law, including co-employment considerations, wage-and-hour and worker classification compliance, and cross-border employment compliance. Working knowledge and understanding of contingent workforce management, including VMS/MSPs, AOR and EOR models, staff augmentation, etc.&nbsp;&nbsp; Working knowledge and understanding of global privacy regulations Experience using Ironclad, Salesforce, or other contract management systems&nbsp; Strong interest in legal operations, data-driven decision making and leveraging AI to scale legal support Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our&nbsp;Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our&nbsp;Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. &nbsp;The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$158,000&mdash;$205,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Commercial Counsel (Contingent Workforce Expertise)

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. Companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to help them find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build an agile workforce for the age of AI and beyond. &nbsp; Since its founding, with more than $25 billion in earnings facilitated to date, Upwork continues to deliver on its purpose to create opportunity in every era of work. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) program. HWS is a global group of professionals who support Upwork’s business with specialized expertise. As part of HWS, you’ll collaborate with skilled professionals around the world, gaining exposure to impactful projects while contributing to Upwork’s mission to create economic opportunities so people have better lives. Scope of Work Motion is a critical part of our Next Gen Design System, but the current design system (DS) team has limited expertise. Without a strong motion foundation, animations risk being decorative, inconsistent, or inaccessible. We’re seeking a Motion Design Systems Expert to establish reusable motion tokens, scalable guidelines, and cross-platform implementation that can grow with the system. 1/ Foundations Define motion tokens: duration, easing curves, delays, and reusable presets (e.g. transition-short, easing-emphasized). Align tokens with engineering feasibility (web + mobile). 2/ Guidelines &amp; Principles Create system-level motion principles (intentional, authentic, inclusive, grounded). Document when to use motion and when not to. Define accessibility standards (reduced motion, alternatives). 3/ Applied Patterns Translate principles into patterns for components and interactions (e.g. overlays, toasts, navigation, micro-feedback). Provide Figma prototypes and animation examples for designers. 4/ Enablement &amp; Handoff Partner with engineers to ensure tokens and guidelines are implementable. Run short workshops / reviews so our team can confidently apply motion after the contract ends. &nbsp; Must Haves (Required Skills):&nbsp; Has built motion systems at scale (design system or major product). Fluent in both design &amp; engineering language. Can work hands-on (tokens, animations, Figma libraries) while also setting strategy. Comfortable teaching and enabling a team to continue the work. &nbsp; Contract details Start date: Targeting Early November Engagement Type: Short Term Contract with possibility of extension Focus: Foundations (motion tokens + principles), draft guidelines, and initial component patterns Option to extend: If we need more support to scale across components/patterns or partner deeper with engineering, we can extend the contract Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp; &nbsp;Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Motion Design Systems Expert (Contract)

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; &nbsp;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Are you a Senior/Lead Software Engineer who is passionate about designing and building highly performant, robust systems to create outstanding user experiences and help impact the professional lives of millions of independent professionals and clients around the world? Do you relish solving important problems? Do you enjoy identifying potential scalability issues, implementing solutions that follow engineering standard methodologies, and coming up with creative solutions to both technical and product challenges? If so, we’d love to hear from you! This is a contract position with the potential for contract renewal based on project needs and accomplishment towards deliverables. Work/Project Scope: Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions. Design, develop, test, and maintain scalable and robust server-side logic, databases, and APIs according to project requirements.&nbsp;&nbsp; Utilize programming languages such as Java or Kotlin for backend development. Architect and optimize backend systems for performance, scalability, and reliability. Implement security measures to protect backend systems and data. Contribute to the enhancement of our codebase by improving quality and documentation and reducing technical debt. Stay updated on current and emerging technologies. Utilize collaborative tools such as Gmail, Slack, Confluence, Jira, and various others for efficient communication, documentation, and project management. Participate in code reviews and design reviews. Provide technical guidance and support to junior developers. Document code and technical specifications for future reference. Analyze system performance and respond to incidents within specified deadlines and provide services during on call rotations to address system issues Provide services in the Scrum process, including sprint planning, daily stand-ups, and retrospective meetings, to contribute to project progress and team coordination.&nbsp; Participate in project-critical meetings and provide regular status updates on deliverables. Manage your time independently and effectively to achieve project deliverables, which may require an estimated 40 hours of project-related effort per week. Coordinate with the team during core hours (8:00 am to 11:00 pm Pacific Time) to enhance project collaboration.&nbsp; Some roles or urgent matters may require availability until 12:00 pm Pacific Time on occasion. Must Haves (Required Skills): Solid software development experience using Java or Kotlin; Extensive knowledge of REST and/or GraphQL; Experience in writing well-structured, easily maintainable unit tests (such as JUnit, Mockito, etc); Experience with relational and non-relational databases; Consistent track record of collaborating with large, distributed teams of engineers over documentation, code and reviews; A desire to learn new technologies and continually develop your professional skills; Comfortable working with AWS; Experience building / supporting high load web applications and solving scalability issues. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;&nbsp;&nbsp;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior/Lead Backend Engineer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Join Upwork's Data Infrastructure team within the Data Platform Services (DPS) organization, responsible for designing, operating, and automating all database systems (Postgres, MySQL, DynamoDB, MongoDB) across Upwork’s global infrastructure. This role combines database engineering expertise with software development rigor to build mission-critical automations for Upwork’s core data assets.You’ll orchestrate complex systems spanning Terraform, RDS, Presto, and Rancher to solve challenges like: Zero-downtime migrations and cross-region replication End-to-end database provisioning (infrastructure deployment, user/access configuration, service integration) Vulnerability management and security hardening at scale Incident response for high-severity database alerts (24/7 on-call rotation)&nbsp; Key Responsibilities: Design and implement Python-based automation frameworks (not scripts) for database lifecycle management&nbsp; Collaborate with infrastructure teams to integrate systems via APIs (AWS, Kubernetes, HashiCorp)&nbsp; Optimize Postgres performance, replication, and backup strategies (99% of relational DB use cases)&nbsp; Participate in LATAM Time-friendly on-call shifts with weekend coverage&nbsp; Must-haves (required skills): Hybrid expertise: Deep experience in both database engineering/administration and software development. Candidates who have transitioned from database engineering to software development (or vice versa) are especially encouraged. Programming skills: Strong background in Python (required); ability to develop robust automation beyond basic scripting. Experience with Ruby or Perl is acceptable if you can quickly adapt to Python. Database expertise: 7+ years of professional experience with relational databases, with a strong preference for Postgres. Experience with MySQL or Oracle is also valued. NoSQL experience (e.g., DynamoDB) is a plus but not required. SQL proficiency: Solid understanding of SQL; experience with procedural languages (PL/pgSQL for Postgres or PL/SQL for Oracle) is beneficial but not essential, as most automation is done in Python. Cloud &amp; DevOps familiarity: Experience with Terraform and related infrastructure-as-code tools is a plus, but not a core requirement. Familiarity with cloud environments (AWS, GCP, Azure) is helpful. Automation mindset: Passion for automating repetitive tasks and improving operational efficiency. Ownership &amp; accountability: Proactive, resourceful, and able to take full responsibility for solving problems and delivering outcomes. Collaboration: Strong communication skills; able to work effectively in a distributed, multicultural team. Additional Details: Location: Candidates based in the LATAM timezone.&nbsp; On-call rotation: The role requires participation in a 24/7 on-call schedule, including weekends. Actual incident frequency is low, but availability during assigned shifts is essential. Flexibility is provided to balance workload after incidents. Why Join Upwork’s Data Infrastructure Team? Work on challenging, high-impact automation projects at the heart of Upwork’s business. Collaborate with experienced engineers in a supportive, global team environment. Gain exposure to a wide array of technologies and complex systems orchestration. Opportunity to shape and improve the core data infrastructure of the world’s leading work marketplace. If you are passionate about databases, enjoy building automation for complex systems, and thrive in a collaborative, distributed environment, we encourage you to apply. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior Database Automation Engineer (LATAM)

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp;&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. Upwork is undergoing a platform transformation to meet the evolving demands of AI-native product experiences. As a Staff Software Engineer on the Web Platform team, you will lead the design and development of our next-generation web architecture, empowering teams across Upwork to build dynamic, agent-driven user interfaces with speed and confidence. You’ll play a pivotal role in defining how our platform supports modular, performant, and scalable frontend experiences. This includes driving the adoption of federated app shell architecture, pioneering horizontal micro apps, and optimizing developer workflows to support modern AI toolkits. If you thrive at the intersection of architecture, performance, and developer experience and are excited by the opportunity to shape future AI experiences, this is the role for you. Work/Project Scope: Architect and build modular frontend infrastructure with hybrid rendering (SSR, edge functions, client hydration) to support dynamic AI-native UIs. Lead development of an app shell model to enable federated delivery of horizontal micro frontends across teams, with strong ownership boundaries and runtime flexibility. Develop and evangelize AI toolkit components, enabling common interaction patterns (clarify, retry, fallback, tone) to be reused across the platform. Set technical direction and collaborate with platform leads, design systems, and developer tooling teams to ensure consistency, governance, and rapid iteration support. Evaluate and scale frameworks (e.g., React, Next.js) that align with emerging LLM agent SDKs and support agentic UI flows. Mentor engineers and contribute to technical leadership across Product Engineering through architecture reviews, design discussions, and shared learning. Collaborate cross-functionally with Product, Design, and Infrastructure teams to align platform capabilities with user-facing needs. Must Haves (Required Skills): 8+ years of experience in frontend development with deep knowledge of modern frameworks (React, Vue, Next.js, etc.) and native browser APIs. Strong understanding of web architecture principles: security by design, server/client rendering paradigms, hydration techniques, micro frontends. Experience designing for runtime UI composition, shared component governance, and telemetry/a11y/compliance hooks. Deep knowledge of building for performance at scale: modular loading, edge delivery, multi-level caching, streaming responses. Passion for AI-native patterns and agentic workflows; familiarity with LLM SDKs and AI UI concepts a plus. Proven track record of leading architectural transitions in complex product ecosystems. Excellent communication and collaboration skills, especially in cross-team roles. Nice to have Skills: Hands-on work with observability pipelines, and build/deployment tooling. Familiarity with widget-based delivery, embeddable apps, cross-context communication. Prior experience in a high-scale consumer or enterprise SaaS environment. Contributions to internal or open-source design systems or component libraries. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Staff Software Engineer, Web Platform

Vice President, Investor Relations Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. About the Role As the Vice President of Investor Relations, you will report directly to the CFO and lead the strategy, narrative, and engagement efforts that shape how investors, analysts, and financial partners understand and value Upwork. You’ll be responsible for building investor confidence, crafting a compelling equity story, and driving communication that reflects Upwork’s growth, performance, and long-term vision. This role sits at the intersection of strategy, storytelling, and financial leadership—collaborating closely with FP&amp;A, the Controller, and executive partners to deliver world-class investor engagement. This is an exciting opportunity to lead Investor Relations at a fast-scaling, AI-enabled marketplace that’s defining the future of work. Responsibilities Develop and execute a comprehensive, strategic investor relations program that builds understanding and confidence in Upwork’s vision, strategy, and performance. Craft and refine investor messaging, ensuring alignment with company priorities, market trends, and competitive positioning. Partner with the CFO and executive team on earnings preparation, including scripts, Q&amp;A, press releases, and guidance materials. Serve as Upwork’s primary spokesperson with investors, analysts, and financial media, representing the company’s vision with clarity and impact. Build strong relationships with existing and prospective investors, deepening engagement with long-term, high-conviction shareholders. Manage and evolve the investor relations infrastructure—earnings workflows, roadshows, conferences, and data systems—to enhance transparency and efficiency. Lead competitor and market intelligence analysis, surfacing actionable insights for the CFO and executive team. What it takes to catch our eye Proven success leading Investor Relations for a publicly traded company, ideally in a B2B, SaaS, or marketplace environment. Deep understanding of capital markets, financial modeling, and valuation, with the ability to translate complex data into clear, strategic narratives. Exceptional communication and executive presence, with comfort presenting to institutional investors, analysts, and internal leaders. Collaborative, cross-functional approach that builds trust and alignment across Finance, Legal, Communications, and Product. Integrity, curiosity, and passion for innovation—particularly around technology, AI, and the future of work. Ability to roll up your sleeves and complete the work end to end. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. &nbsp;The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$254,750&mdash;$342,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Vice President, Investor Relations

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&nbsp;&nbsp; Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&nbsp; This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world. The K8S&nbsp; team runs the container orchestration infrastructure and platform services for the company. In addition to the K8s clusters, the team maintains the edge infrastructure of proxies between the internet feed and the cluster ingresses. As a Senior DevOps Engineer, you will be working on both Kubernetes-based solutions and the current stack of nginx based, providing support for production-grade environments. You will participate in the evolution of the K8s environment as well as in the design and implementation of the new edge solution that will be based on up-to-date industry standards using an envoy-based product. Responsibilities: You will be implementing features in the areas described above as part of ongoing development or in response to our user community requests.&nbsp; You will participate in supporting the team’s managed infrastructure and code base, including troubleshooting of business-critical systems. The ideal candidate combines deep knowledge of deploying K8s workloads in an AWS EKS environment with the use of proxies for complex request routing and manipulation applications. Must Haves (Required Skills): Hands-on experience with microservices architectures and specifically discovery, service-to-service communication patterns, and high availability deployments on Kubernetes clusters. Mid to high-level experience with at least one programming/scripting language, such as Python or Bash, in an enterprise environment. Experience with web proxies such as nginx, envoy, and OpenResty Lua for advanced request routing and manipulation. Hands-on experience with AWS cloud infrastructure and ability to work with components such as&nbsp; VPC, IAM, EC2, ELB, Route53, KMS, Cloudwatch, S3, RDS, DynamoDB. Hands-on experience with a Container orchestration platform in AWS, primarily EKS.&nbsp; Hands-on experience with infrastructure provisioning and continuous deployment with tools such as Terraform and ArgoCD. Working knowledge of DevOps/GitOps and best practices for modern DevOps operations and software development.&nbsp; Experience with security best practices related to infrastructure and platform design. Nice-to-have Skills: Experience with ECS. Prometheus Stack for monitoring and alerting. ELK (Elasticsearch, Logstash, and Kibana) for logging and backing stores. Grafana for visualizing Prometheus metrics. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp; &nbsp;Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Contract: Senior DevOps Engineer

About Upwork Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at&nbsp;upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn. About the Role As&nbsp;Employment Counsel, you will be the primary legal partner for Upwork’s global People organization, advising on all aspects of employment law, worker classification, and contingent labor practices. You’ll shape scalable policies and programs that support our hybrid workforce and ensure compliance across multiple jurisdictions. This is an exciting opportunity to drive the evolution of Upwork’s employment and contingent workforce strategy in a fast-moving, AI-powered workplace. Responsibilities Serve as the primary legal advisor to HR Business Partners, Employee Experience, Contingent Workforce Program, Talent Acquisition, and HRIS teams on employment law, worker classification, and contingent labor issues in the U.S. and globally. Design, implement, and continuously improve scalable policies and frameworks for classifying employees, independent contractors, temporary staff, and agency-supplied workers, including guidance on EOR/PEO and other engagement models. Advise on worker classification and joint-employer risks, boundaries of supervision and control, and compliant day-to-day program practices. Partner with Employee Experience on compliant processes for onboarding/offboarding, background checks and FCRA compliance, authorization to work, and with the Benefits Team on leaves, accommodations, and benefits eligibility. Support governance of our contingent workforce program, including development and maintenance of playbooks, operating procedures, and knowledge resources. Monitor and interpret legislative and regulatory developments impacting classification and workforce practices and drive timely policy and process updates. Lead or support internal investigations, audits, agency inquiries, and dispute resolution involving employees or contingent workers; develop remediation plans and preventative controls. Create clear, business-friendly guidance that scales, including templates, checklists, FAQs, and self-service resources for internal stakeholders. What it takes to catch our eye JD and bar membership in good standing in at least one U.S. jurisdiction. 6+ years of labor and employment counseling experience, including significant hands-on contingent workforce experience and regular advice to or work with staffing companies. Deep knowledge of employment laws and practices, including Title VII and state/local analogs, ADA, ADEA, FMLA and state leave laws, worker classification, wage/hour, joint-employer and co-employment issues, leaves/accommodations, background checks/FCRA, and related compliance for multi-jurisdictional workforces. Proven experience drafting and negotiating staffing/vendor agreements and advising on program governance for contingent labor at scale. Skilled at translating complex legal requirements into crisp, operational guidance with strong writing and communication skills. Collaborative, practical, and solutions-focused; able to balance risk with business needs and design friction-reducing processes. Bonus points for global counseling experience, familiarity with EOR/PEO models, or prior in-house experience supporting contingent labor or HR/People teams. Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$158,000&mdash;$203,750 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

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