SurveyMonkey is the world’s leading People Powered Data platform enabling curious individuals and companies – including 100% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.

What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

Zuora Developer

What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>The base pay provided for this position ranges from $106,250 / year - $143,750 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

What we’re looking forThe market research organisation at SurveyMonkey caters to an exciting new space, ripe for innovation and helps millions of people make a wide variety of product and marketing decisions every day. Market research engineering teams are accountable for the services and experiences that power a variety of products from self-serve to highly specialised market research use cases. The market research team works on developing large-scale web applications, state-of-the-art tech platforms, big data analytics, and mobile applications. As a small tech team, every member plays a critical role in driving success for millions of people in achieving the right decisions from our products What you’ll be working on<ul style="min-height:1.5em"><li>Own the architecture of new and existing MRX Audience systems/components/ products to drive business results.</li><li>Developing solutions and building flexible systems that balance engineering complexity and timely delivery, creating business impact.</li><li>Help, mentor, and coach a team of very talented engineers, drive code and design reviews of systems/components in scope.</li><li>Have a deep understanding of our high-scale microservices, cloud technologies, and continuous integration and deployment process.</li><li>Accountable for design, quality, performance, scale and limitation of the system, set direction for adopting new technologies for business use cases. </li><li>Troubleshoot and debug applications in production, identify bottlenecks and patterns of production issues, and propose long-term solutions and optimizations, be available for on-call duty as needed.</li><li>Collaborate with business stakeholders and other engineering leaders to help define a mid-term, and long-term roadmap.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of experience in software product development </li><li>Experience in designing systems from a prototype, successfully architecture and led technical solutions for consumer-facing products</li><li>Hands-on experience designing, building and running high-performance, large-scale systems based on microservices architecture and handling millions of requests</li><li>Experience in designing, building and maintaining applications leveraging cloud technologies such as: AWS, Azure, Large-scale databases and message queues, </li><li>Programming skills in any object-oriented language (Python preferred) and expertise in multi-threading and performance-orienting programming, excellent understanding of computer science fundamentals, and object-oriented concepts</li><li>Familiarity with of CI/CD is a plus </li><li>Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners</li><li>A growth/data mindset in approaching challenges</li><li>Must have a degree in computer science or related field</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI - Hybrid

Senior Software Engineer II - MRX Audience

What we’re looking forWe are looking for an Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.Please apply using an English version of your resume/CV.#LI - Hybrid

Finance Planning and Analysis (FP&A) Specialist

What we’re looking forWe are seeking a highly skilled, organised, and proactive Senior Executive/Office Assistant to provide essential support to the India centre head and the India Leadership Team in ensuring smooth day-to-day administrative operations and making SurveyMonkey’s Bengaluru office a vibrant workplace. Someone who is passionate about providing administrative support to the India centre head, managing their calendar, handling confidential communications, preparing presentations, coordinating travel arrangements, and acting as a primary point of contact for internal and external stakeholders, ensuring seamless operations and efficient use of the leadership team’s time while maintaining strict confidentiality.What you’ll be working on<ul style="min-height:1.5em"><li>Provide administrative support to executives and India leaders.</li><li>Manage calendars, schedule meetings, take meeting minutes.</li><li>Coordinate travel arrangements and manage leaders’ visit</li><li>Plan and coordinate events, celebrations, meetings, including logistics and materials.</li><li>Prepare operational reports and presentations.</li><li>Handle confidential and sensitive information with discretion and professionalism.</li><li>Organize and maintain physical and electronic filing systems.</li><li>Track and manage event budgets, expenses, and purchase orders.</li><li>Serve as a liaison between departments and external stakeholders.</li><li>Act as the first point of contact for all external clients and vendor visits.</li><li>Assist with onboarding of new hires.</li><li>Perform other administrative duties as assigned.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Minimum 6 years prior administrative and/or office management experience.</li><li>Proven track record of success working within a fast-paced IT environment (SaaS, Software Development, etc.).</li><li>Excellent verbal and written communication abilities.</li><li>Proficient with Google Office and Microsoft Office suite.</li><li>Excellent organizational skills.</li><li>Proven project management and prioritization skills.</li><li>Self-motivated and trustworthy, able to work with minimal supervision.</li><li>Strong attention to detail.</li><li>Strong client-facing, interpersonal communication skills.</li><li>Team player; always open to helping colleagues.</li><li>Associate degree; Bachelor’s degree preferred.</li><li>Familiarity with Kannada language is preferred.</li><li>Familiarity with basic accounting processes preferred.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity requires you to work from the SurveyMonkey office in Bengaluru 5 days per week.

Senior Executive & Administration Assistant

Manager, Finance Systems

Salesforce Solution Architect

Senior SEO Specialist

Senior Manager, SEO

Senior Product Manager - Machine Learning

<h2>Role Overview</h2>We are looking for a creative, organized, and energetic Marketing Assistant to join our growing team. In this role, you will provide essential support to the marketing department by helping execute campaigns, manage social media channels, and conduct market research. This is an entry-level position perfect for someone looking to build a career in marketing and communications.<h2>Key Responsibilities</h2><ul style="min-height:1.5em"><li>Content Support: Assist in drafting copy for social media posts, email newsletters, and blog articles.</li><li>Social Media Management: Schedule posts, monitor engagement, and respond to community comments across various platforms (Instagram, LinkedIn, etc.).</li><li>Administrative Tasks: Maintain marketing calendars, organize digital assets, and assist with meeting preparation.</li><li>Market Research: Compile data on industry trends and competitor activity to help inform future strategies.</li><li>Event Coordination: Help plan and execute promotional events, webinars, or trade shows.</li><li>Reporting: Assist in tracking the performance of active campaigns using tools like Google Analytics or social media insights.</li></ul><h2>Requirements &amp; Qualifications</h2><ul style="min-height:1.5em"><li>Education: Bachelor’s degree in Marketing, Communications, Business, or a related field (or currently pursuing).</li><li>Communication: Strong written and verbal communication skills are a must.</li><li>Technical Skills: * Proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.<ul style="min-height:1.5em"><li>Familiarity with social media platforms (TikTok, Instagram, LinkedIn).</li><li>Basic knowledge of design tools like Canva is a plus.</li></ul></li><li>Soft Skills: High attention to detail, the ability to multitask in a fast-paced environment, and a proactive "can-do" attitude.</li></ul>

Marketing Assistant

<h2>Role Overview</h2>As the Director of Engineering, you will be a strategic leader responsible for the growth, health, and output of our engineering organization. This isn't just about managing code; it’s about managing people, processes, and the technical vision. You will bridge the gap between business objectives and technical execution, ensuring our teams ship high-quality software while maintaining a sustainable and innovative engineering culture.<h2>Key Responsibilities</h2><ul style="min-height:1.5em"><li>Leadership &amp; Mentorship: Lead and scale multiple engineering teams. You’ll be responsible for hiring, career development, and fostering an inclusive, high-performance environment.</li><li>Strategic Planning: Collaborate with Product and Design leadership to define the technical roadmap and ensure alignment with the company's long-term business goals.</li><li>Operational Excellence: Establish and refine engineering processes (e.g., Agile/Scrum, CI/CD, code review standards) to improve velocity and system reliability.</li><li>Technical Oversight: Provide high-level architectural guidance and ensure the team is making sound technical trade-offs regarding scalability, security, and technical debt.</li><li>Budget &amp; Resource Management: Manage the engineering budget, including headcount planning and third-party vendor/tooling costs.</li><li>Stakeholder Communication: Act as the primary technical voice for executive leadership, translating complex technical challenges into clear business impacts.</li></ul><h2>Requirements &amp; Qualifications</h2><ul style="min-height:1.5em"><li>Experience: 8+ years of experience in software engineering, with at least 3–5 years in a formal leadership role (Manager or Senior Manager) overseeing multiple teams.</li><li>Technical Depth: A strong background in building and scaling distributed systems, cloud infrastructure (AWS/GCP/Azure), and modern web/mobile technologies.</li><li>Leadership Style: Proven ability to lead through managers, build trust, and resolve conflicts within a technical organization.</li><li>Problem Solving: Exceptional analytical skills and the ability to make data-driven decisions under pressure.</li><li>Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).</li></ul>

Director, Engineering

What we’re looking forSurveyMonkey is seeking a strategic and results-oriented Director of Search and Web Content &amp; Strategy to lead our global Search (SEO/SEM) and Website Content &amp; Strategy teams. This leader will be responsible for defining how customers find us and how they experience our brand from the first click through to conversion.You will develop a unified, holistic strategy that treats our website not as a collection of pages, but as a connected system. By bridging the gap between search intent and web content strategy, you will lead a high-impact, cross-disciplinary team (SEO, SEM, UX, CRO, and Writing) to drive sustainable traffic, engagement, and revenue growth.What you’ll be working on<ul style="min-height:1.5em"><li>Develop and champion a multi-year global strategy that maximizes traffic and conversions across SEO, SEM, and Web Content. Ensure that search intent is perfectly matched with a seamless, low-friction website experience.</li><li>Define a clear, competitive POV on how SurveyMonkey will achieve high visibility and conversion rates within the evolving Generative Experience Optimization (GEO) and Answer Engine Optimization (AEO) landscape.</li><li>Own the overarching website content strategy, defining what content we create, combine, evolve, or retire to drive customer understanding and conversion.</li><li>Lead and mentor a multi-disciplinary team spanning UX, CRO, and content writing, setting high standards for quality, systems thinking, and performance impact.</li><li>Transform the website into a cohesive ecosystem that guides ICPs through their specific journeys, reducing friction and helping users find value faster.</li><li>Own the global Search budget and web content strategy roadmap, ensuring efficient allocation of multi-million dollar spend across paid channels (e.g., Google Ads, Bing) and organic growth initiatives.</li><li>Drive a rigorous culture of continuous testing (A/B testing) across search assets and web experiences to improve performance across the entire acquisition funnel.</li><li>Partner with the Data team to enhance attribution models and ensure "paid signals" are used to optimize both search bidding and on-site personalized experiences.</li><li>Serve as the primary bridge between Growth, Product, Engineering, Brand, PMM, and Data teams to prioritize the technical roadmap, content structure, and reporting requirements.</li><li>Establish frameworks and principles that help the organization scale content thoughtfully, ensuring discoverability for both humans and Large Language Models (LLMs).</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>10+ years in Growth Marketing, Search, Web Content Strategy or Web Experience; 4+ years in a senior leadership role overseeing multi-disciplinary teams (SEO/SEM/UX/Content).</li><li>Deep understanding of the interdependencies between technical SEO, paid strategy, and the rapidly evolving AI landscape (GEO, AEO, and LLMs).</li><li>A demonstrated ability to develop a clear POV on content systems and user journeys, balancing brand storytelling with performance metrics.</li><li>Expert in using data signals (like SA360, GA4, Search Console) and qualitative insights to drive precise budget allocation and site optimizations.</li><li>Excellent ability to communicate complex technical requirements and holistic "Search-to-Site" strategies to executive leadership and non-technical stakeholders.</li><li>Proven track record of influencing across Product, Engineering, and Creative teams to deliver a unified customer experience.</li></ul>The base pay provided for this position ranges from $177,395 / year - $240,005 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

Director, Search and Web Content & Strategy

What we’re looking forSurveyMonkey Enterprise is a powerful survey platform that enables teams and organizations to enhance their business ecosystem with People Powered Data, helping them make smarter, data-driven decisions.The Enterprise Admin Experience team builds enterprise-grade administration tools used by SurveyMonkey’s largest customers. We develop advanced user and team management features, including asset library management, role-based access control, survey branding, user reporting, and core security services (Identity, AuthN, AuthZ), such as SSO and OAuth 2.0/OIDC.We are looking for a talented Front-End Software Engineer with a passion for building modern user experiences and a basic understanding of backend concepts. Our team works closely with product and design partners to elevate the enterprise customer experience and expand our business.What you’ll be working on<ul style="min-height:1.5em"><li>Planning, designing, and building front-end experiences</li><li>Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extensible code, and keeping tabs on post-release metrics</li><li>Working closely with product managers and UX designers, iterating quickly to ensure we build the best solutions with quality in mind</li><li>Collaborating with other engineers to validate best practices and logical designs</li><li>Focusing on code quality and optimizing for performance, accessibility and reliability</li><li>Mentoring and guiding engineers on best practices</li><li>Promoting and contributing to the design patterns and development techniques across our engineering organization</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of experience in web application development</li><li>Experience with modern JavaScript frameworks like React, Angular or Vue.js, Next.js, Apollo GQL</li><li>Experience with technologies such as Node.js, GraphQL, Python, and TypeScript</li><li>Experience coding around various external service APIs</li><li>Strong interest in doing code reviews, writing tech specs, collaborating within and across teams, and troubleshooting issues</li><li>Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners</li><li>Experience deploying scalable software with Docker, Ansible or K8S</li><li>Experience with Cloud technologies such as AWS</li><li>Experience with Authentication and Authorization systems, including knowledge of at least one of SAML, OIDC, or OAuth</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid

Senior Software Engineer II

What we’re looking forSurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.What you’ll be working on<ul style="min-height:1.5em"><li>Partner with product leadership to define AI and agentic capabilities that power the product</li><li>Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines</li><li>Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows</li><li>Establish evaluation frameworks and success metrics for AI and agentic capabilities</li><li>Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem</li><li>Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of product management experience building and launching SaaS products</li><li>2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.</li><li>3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs</li><li>Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)</li><li>Experience writing lightweight code to prototype AI capabilities</li><li>Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.</li><li>Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.</li><li>Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Product management experience working across both consumer and enterprise SaaS products </li><li>Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker</li><li>Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks</li></ul>The base pay provided for this position ranges from $147,900/ year - $191,400/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

Senior Product Manager - AI and ML Platform

What we’re looking forSurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.What you’ll be working on<ul style="min-height:1.5em"><li>Partner with product leadership to define AI and agentic capabilities that power the product</li><li>Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines</li><li>Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows</li><li>Establish evaluation frameworks and success metrics for AI and agentic capabilities</li><li>Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem</li><li>Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of product management experience building and launching SaaS products</li><li>2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.</li><li>3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs</li><li>Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)</li><li>Experience writing lightweight code to prototype AI capabilities</li><li>Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.</li><li>Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.</li><li>Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Product management experience working across both consumer and enterprise SaaS products </li><li>Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker</li><li>Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks</li></ul>The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid

What we’re looking forAs a Sales intern you will play a critical role in growing our business, you’ll join a collaborative, tech-forward sales team at the heart of our GTM (Go-To-Market) strategy. We are hiring for this role because our platform is scaling rapidly, and we need a sharp, agile thinker to help optimize our lead-generation engine and bridge the gap between marketing interest and closed-won deals. This is a premier opportunity to master the modern SaaS tech stack: from Gong to ZoomInfo all while playing a tangible role in building the outreach playbooks that will define our next phase of hyper-growth.What you’ll be working on<ul style="min-height:1.5em"><li>Architecting the Outreach Pipeline: You will identify and build high-intent prospect lists, executing sophisticated multi-channel outbound sequences (email and phone) to engage C-suite executives at leading IT tech firms.</li><li>Driving Strategic Growth: You’ll be responsible for generating high-quality qualified leads and securing discovery meetings, directly fueling the sales team’s ability to hit aggressive revenue targets.</li><li>Evangelizing the Solution: You will act as the first point of contact for our brand, delivering high-level product narratives that articulate our SaaS value proposition to sophisticated technical stakeholders.</li><li>Optimizing the Sales Stack: You will manage outreach data and prospecting status within Salesforce, ensuring our "Go-to-Market" engine stays clean, organized, and ready for scale.</li><li>Market Intelligence &amp; Analysis: You’ll analyze prospect feedback and industry trends to help the broader team refine our messaging and improve the efficiency of our business development strategy.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Academic Foundation: Actively pursuing a Bachelor’s degree in Business Administration, Marketing, Economics, Communications, or a related field.</li><li>Strategic Research Skills: Demonstrated ability to perform deep-dive market research and identify high-value stakeholders within complex organizational structures, specifically within the IT or Software sectors.</li><li>Data Systems Experience: Prior exposure to Salesforce or an equivalent CRM, with a foundational understanding of data integrity, lead lifecycle stages, and pipeline management.</li><li>Value-Based Messaging: Experience (academic or professional) in drafting targeted, multi-touch outreach that identifies specific business "pain points" and maps them to technical software solutions.</li><li>Resilience &amp; Goal Orientation: A proven track record of meeting or exceeding targets in high-pressure environments—whether in previous internships, competitive sports, or leadership roles.</li></ul>The hourly pay provided for this position is CAD $35.00 / hour depending on geographic market and assuming a full-time schedule. Actual hourly pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

Sales Intern

What we’re looking forSurveyMonkey is seeking an Employee Experience Intern to join our San Mateo HQ office and report to the Employee Experience team within the People and Culture Team. You’ll support a collaborative, global team focused on creating meaningful moments that connect employees across offices and remote locations. We’re hiring for this role to help scale our events and programs, bringing fresh ideas and energy to how we build culture. If you’re excited about creating impactful experiences and seeing your ideas come to life, this is a unique opportunity to make a real impact. What you’ll be working on<ul style="min-height:1.5em"><li>Lead planning and execution of summer social events for our San Mateo headquarters and virtual teams, including managing localized "Neighborhood" groups.</li><li>Provide logistical and creative support for planning our leadership off-site. </li><li>Conduct research and host focus groups to identify the unique needs of our remote workforce. You will analyze survey data to develop actionable strategies for re-engaging distributed teams. </li><li>Propose new ideas to refine event planning processes and assess opportunities for improvement.</li><li>Perform additional functions as needed for the team</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>A focus on pursuing a Bachelor's degree (open to all majors) or relevant Hospitality program.</li><li>High degree of initiative with the ability to work independently in a team environment across 3 time zones. </li><li>Excellent in content creation, such as employee stories, visuals, infographics, and promotion materials.</li><li>Demonstrated ability to manage multiple projects simultaneously, set priorities, identify and address problems. </li><li>Comfortable working with diverse stakeholders and shifting priorities.</li><li>Experience managing internal Wikis (e.g., Confluence)</li><li>Availability for a full-time 12-week internship, working from our San Mateo office 2-3 days a week during the summer (May-Aug).</li></ul>The base pay provided for this position ranges from $29.00/hour - $34.00/hour depending on the geographic market and assuming a part-time schedule.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our San Mateo office up to 2 days per week. #LI-Hybrid

Employee Experience Intern

What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>The base pay provided for this position ranges from $106,250 / year - $143,750 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.#LI-remote

What we’re looking forAs a Data Analyst at SurveyMonkey, you'll be at the forefront of transforming complex data into crystal-clear, actionable insights, directly impacting the evolution and success of the SurveyMonkey core product. You'll play a crucial part in optimizing our product and features for maximum impact, and elevating overall customer satisfaction to new heights. Collaborating closely with innovative product managers, talented engineers, dynamic marketing professionals, and dedicated customer success professionals, you'll uncover critical trends, precisely measure the success of our initiatives, and directly contribute to shaping our data-informed strategic direction. This is an exciting opportunity to make a tangible difference in how we understand and serve our customers.What you’ll be working on<ul style="min-height:1.5em"><li>Conduct in-depth analysis of product data from various sources to identify product usage, feature adoption, key trends, patterns, and insights.</li><li>Work with the Product team to design, execution, and analysis of A/B tests and other experiments to measure the impact of new features or product changes on key metrics.</li><li>Translate complex analytical findings into clear, concise, and compelling narratives for both technical and non-technical audiences.</li><li>Respond to urgent business questions with timely and accurate data analysis.</li><li>Partner with cross-functional teams (Product, Engineering, Marketing, Sales, Customer Success) to understand their data needs, define KPIs, and provide data-driven recommendations.</li><li>Design, build, and maintain interactive dashboards and reports using tools Tableau to visualize data and communicate insights effectively to stakeholders.</li><li>Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company.</li><li>Proficiency in SQL for data extraction and manipulation is a must.</li><li>Experience with large datasets and big data technologies (e.g., Snowflake, BigQuery, AWS Redshift).</li><li>Experience with data visualization tools (e.g., Tableau, Looker, Power BI, Google Data Studio etc.).</li><li>Experience with Product Analytics tools such as Amplitude, Mixpanel or equivalent.</li><li>Understanding of basic statistical concepts (e.g., descriptive and inferential statistics, hypothesis testing, regression analysis).</li><li>Proven ability to lead and own data analysis projects from end-to-end with minimal supervision, consistently driving insightful outcomes and actionable recommendations.</li><li>Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li>Excellent verbal and written communication skills, with ability to tell a story with numbers clearly and persuasively to diverse audiences not just perform a task.</li><li>Ability to understand business objectives and translate them into analytical questions and insights.</li><li>Familiarity with Python data analysis is a plus.</li><li>Experience in experimentation and A/B testing, partnering with product teams to drive data-informed decisions.</li><li>Must have a degree in computer science or related field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid

Data Analyst

What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.#LI-Hybrid

What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>#LI-remote

What we’re looking forAs a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.What you’ll be working on<ul style="min-height:1.5em"><li>Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.</li><li>Architect, build, and maintain complex core models within Pigment, including consolidated P&amp;L, workforce planning, and operational drivers to support company-wide forecasting.</li><li>Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.</li><li>Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.</li><li>Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in FP&amp;A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.</li><li>Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).</li><li>Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.</li><li>Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.</li><li>A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $98,600/year - $133,400/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid

Finance Planning and Analysis Manager - Systems

What we’re looking forWe are looking for an Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

What we’re looking forWe’re seeking a New Business Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users in the Education, Nonprofit, Government, and Canadian Commercial sectors. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close.What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay and on-target commission provided for this position ranges from CAD $112,625 / year - $135,500 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

New Business Account Executive

What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week.#LI-Hybrid

Account Executive

What we’re looking forWe are seeking a high-impact Senior Software Engineer (Backend) to join the SurveyMonkey team. This is a role for a builder who cares about code quality and system architecture. You will play a pivotal role in designing and maintaining the backend systems that power our multi-tenant SaaS platforms.As part of the GFB Digital Team, you will own and elevate the high-performance services driving our growth. You’ll ensure our robust systems continue to scale elegantly while staying optimized for peak performance.What you’ll be working on<ul style="min-height:1.5em"><li>You will own features from architecture planning and implementation to deployment and monitoring, ensuring production-ready code delivery.</li><li>Develop and maintain backend services and APIs that balance engineering complexity with timely business delivery.</li><li>Work on modernizing existing systems and optimizing database performance across both Relational (MySQL/PostgreSQL) and NoSQL (MongoDB) datastores.</li><li>Improve CI/CD pipelines and utilize Observability tools (Open Telemetry) to enhance deployment workflows and troubleshoot production issues effectively.</li><li>Foster a culture of technical excellence by conducting code reviews, writing tests, and collaborating with other engineers to help the team reach its full potential.</li></ul>We’d love to hear from people with <ul style="min-height:1.5em"><li>2.5 to 4.5 years of professional backend development experience, with a track record of shipping robust code in a SaaS environment.</li><li>Deep proficiency in Java as your major programming background.</li><li>Experience with Java-based frameworks such as Spring or Spring Boot.</li><li>Solid experience with SQL (MySQL or PostgreSQL) and NoSQL (MongoDB), specifically regarding schema design, query optimization, and performance tuning for high-scale data.</li><li>Familiarity with Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure) for building scalable, containerized applications.</li><li>Experience in automated testing (such as JUnit) and debugging, with the ability to troubleshoot complex systems.</li><li> Strong collaboration and mentorship skills. </li><li>Experience using AI development tools such as Claude Code, Copilot, or Cursor to accelerate development workflows.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid

Software Engineer II-Backend

What we’re looking forWe are looking for an Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

What we’re looking forThe dynamic Respondent Experience team is seeking a full-stack Senior Software Engineer with strong frontend experience to design and develop features that will shape the future of the survey-taking experience. We are looking for a passionate problem-solver committed to maintaining high quality and strict accessibility requirements. You will report to the Engineering Manager on the Respondent Experience team.What you’ll be working on<ul style="min-height:1.5em"><li>Develop new features by creating technical specs, coding, and tracking post-release technical metrics while ensuring we meet our accessibility standards</li><li>Contribute to the migration of our systems from Jinja, REST, and Python into React, GraphQL and Next.js</li><li>Focus on code testability through the use of pytest and Jest</li><li>Investigate and address issues with performance, security, maintainability, reliability, and scalability</li><li>Bring your own ideas in working with product, design, and our partners to add value for our customers</li><li>Monitor and troubleshoot systems, ensuring high availability and compliance</li><li>Identify vulnerabilities and apply preventive measures to maintain a secure environment</li><li>Participate in on-call rotation for critical support</li><li>Opportunities to contribute to the broader Engineering organization through Guilds and Working Groups</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years frontend web development experience working on high-traffic, highly-visible sites using modern Javascript, CSS and HTML</li><li>Strong experience with React (hooks, component design, performance optimizations) and familiarity with TypeScript</li><li>Experience with GraphQL (Apollo or equivalent) and integrating frontend apps with GraphQL backends</li><li>Experience designing, maintaining, and integrating with REST APIs</li><li>Experience diagnosing and improving web performance (Core Web Vitals, Lighthouse)</li><li>Experience with Python web frameworks (Pyramid)</li><li>Experience developing features which meet WCAG Accessibility guidelines is a plus</li><li>Experience conducting code reviews and mentoring others</li><li>Strong interest in AI and experience with AI coding tools such as Cursor or Claude Code to accelerate your work</li><li>Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners</li><li>Experience with Agile methodologies and ceremonies</li><li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent</li></ul>The base pay provided for this position ranges from CAD $103,200 / year - $129,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.#LI-remote

Senior Software Engineer I

What we’re looking forYou will support our Customer Success leadership team by ensuring we have access to key metrics and efficient forecasting processes in place to manage our business. This will be accomplished through a combination of reporting, analytics, and operational process design with solutions developed at scale. We ground ourselves in data to shape critical business decisions and drive sustainable, scalable growth. You will help us raise the bar by bringing your curiosity, passion for customer success, and sharp attention to detail to every project you work on.What you’ll be working on<ul style="min-height:1.5em"><li>Forecasting &amp; Strategy: Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.</li><li>Dashboard Management: Design and maintain scalable reporting tools/dashboards to track operational efficiency and key business metrics.</li><li>Data-Driven Insights: Analyze complex data to diagnose issues, telling a compelling story that drives strategic action and executive decision-making.</li><li>Tech Stack Management: Leverage Salesforce, Gainsight, and Gong to generate performance analytics against CS metrics.</li><li>Process Deployment: Collaborate with Finance, Sales Ops, and Systems to deploy and optimize Customer Success business processes.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Experience: 3+ years in Customer Success, Sales, or Marketing Operations within a SaaS environment.</li><li>Metrics Mastery: Strong command of CS metrics, including Net/Gross Retention, revenue, bookings, and product usage.</li><li>Technical Skills: Advanced skillset in Excel, BI tools, Salesforce, and Gainsight; experience with AI data tools is a strong plus.</li><li>Curious Problem-Solver: Enjoys navigating complex data and large datasets to uncover solutions.</li><li>Soft Skills: Strong communicator and collaborative partner capable of working effectively across teams and time zones.</li></ul>The base pay provided for this position ranges from CAD $85,000/ year - $100,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.#LI-Hybrid

Customer Success Operations Analyst

What we’re looking forSurveyMonkey is seeking a strategic and results-oriented Director of Search and Web Content &amp; Strategy to lead our global Search (SEO/SEM) and Website Content &amp; Strategy teams. This leader will be responsible for defining how customers find us and how they experience our brand from the first click through to conversion.You will develop a unified, holistic strategy that treats our website not as a collection of pages, but as a connected system. By bridging the gap between search intent and web content strategy, you will lead a high-impact, cross-disciplinary team (SEO, SEM, UX, CRO, and Writing) to drive sustainable traffic, engagement, and revenue growth.What you’ll be working on<ul style="min-height:1.5em"><li>Develop and champion a multi-year global strategy that maximizes traffic and conversions across SEO, SEM, and Web Content. Ensure that search intent is perfectly matched with a seamless, low-friction website experience.</li><li>Define a clear, competitive POV on how SurveyMonkey will achieve high visibility and conversion rates within the evolving Generative Experience Optimization (GEO) and Answer Engine Optimization (AEO) landscape.</li><li>Own the overarching website content strategy, defining what content we create, combine, evolve, or retire to drive customer understanding and conversion.</li><li>Lead and mentor a multi-disciplinary team spanning UX, CRO, and content writing, setting high standards for quality, systems thinking, and performance impact.</li><li>Transform the website into a cohesive ecosystem that guides ICPs through their specific journeys, reducing friction and helping users find value faster.</li><li>Own the global Search budget and web content strategy roadmap, ensuring efficient allocation of multi-million dollar spend across paid channels (e.g., Google Ads, Bing) and organic growth initiatives.</li><li>Drive a rigorous culture of continuous testing (A/B testing) across search assets and web experiences to improve performance across the entire acquisition funnel.</li><li>Partner with the Data team to enhance attribution models and ensure "paid signals" are used to optimize both search bidding and on-site personalized experiences.</li><li>Serve as the primary bridge between Growth, Product, Engineering, Brand, PMM, and Data teams to prioritize the technical roadmap, content structure, and reporting requirements.</li><li>Establish frameworks and principles that help the organization scale content thoughtfully, ensuring discoverability for both humans and Large Language Models (LLMs).</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>10+ years in Growth Marketing, Search, Web Content Strategy or Web Experience; 4+ years in a senior leadership role overseeing multi-disciplinary teams (SEO/SEM/UX/Content).</li><li>Deep understanding of the interdependencies between technical SEO, paid strategy, and the rapidly evolving AI landscape (GEO, AEO, and LLMs).</li><li>A demonstrated ability to develop a clear POV on content systems and user journeys, balancing brand storytelling with performance metrics.</li><li>Expert in using data signals (like SA360, GA4, Search Console) and qualitative insights to drive precise budget allocation and site optimizations.</li><li>Excellent ability to communicate complex technical requirements and holistic "Search-to-Site" strategies to executive leadership and non-technical stakeholders.</li><li>Proven track record of influencing across Product, Engineering, and Creative teams to deliver a unified customer experience.</li></ul>The base pay provided for this position ranges from CAD $153,000 / year - $180,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

What we’re looking forWe’re looking for a motivated, curious, and analytical Operations Intern to support key projects and initiatives that are driving our success and aligned to our biggest priorities in our Customer Success org. This is a hands-on opportunity to see how a high-growth company scales its operations and successfully supports thousands of customers each quarter.This position reports to the Senior Manager of Post Sales-Operations.What you’ll be working on<ul style="min-height:1.5em"><li>Operational Support: Contribute to projects and reports that help track success metrics and key performance indicators.</li><li>Data Management: Help audit and review various reports and metrics to ensure consistency across teams</li><li>Insight Generation: Clean and organize data to help identify trends, presenting your findings to stakeholders</li><li>Cross-Functional Collaboration: Coordinate with various stakeholders to help support ongoing programs, projects, and initiatives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Academic Background: Currently pursuing a Bachelor’s or Master’s degree in Finance, Economics, Business, Mathematics, or a related quantitative field.</li><li>Analytical Mindset: A strong comfort level with numbers and an interest in providing insights.</li><li>Technical Foundations: Proficiency in Microsoft Excel (vlookups, pivot tables) and Google Suite. Previous exposure to Salesforce is a major plus but not required.</li><li>Communication: Ability to communicate clearly in written and oral English; you should be comfortable explaining the "why" behind the data.</li><li>Adaptability: A "no task is too small" attitude and a desire to learn in a fast-paced environment.</li></ul>The hourly pay provided for this position is from CAD $34.00 / hour depending on geographic market and assuming a full-time schedule. Actual hourly pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

Post Sales-Ops Intern

What we’re looking forWe’re seeking a New Business Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users in the Education, Nonprofit, Government, and Canadian Commercial sectors. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close.What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay and on-target commission provided for this position ranges from CAD $112,625 / year - $135,500 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

What we’re looking forThe dynamic Respondent Experience team is seeking a full-stack Senior Software Engineer with strong frontend experience to design and develop features that will shape the future of the survey-taking experience. We are looking for a passionate problem-solver committed to maintaining high quality and strict accessibility requirements. You will report to the Engineering Manager on the Respondent Experience team.What you’ll be working on<ul style="min-height:1.5em"><li>Develop new features by creating technical specs, coding, and tracking post-release technical metrics while ensuring we meet our accessibility standards</li><li>Contribute to the migration of our systems from Jinja, REST, and Python into React, GraphQL and Next.js</li><li>Focus on code testability through the use of pytest and Jest</li><li>Investigate and address issues with performance, security, maintainability, reliability, and scalability</li><li>Bring your own ideas in working with product, design, and our partners to add value for our customers</li><li>Monitor and troubleshoot systems, ensuring high availability and compliance</li><li>Identify vulnerabilities and apply preventive measures to maintain a secure environment</li><li>Participate in on-call rotation for critical support</li><li>Opportunities to contribute to the broader Engineering organization through Guilds and Working Groups</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years frontend web development experience working on high-traffic, highly-visible sites using modern Javascript, CSS and HTML</li><li>Strong experience with React (hooks, component design, performance optimizations) and familiarity with TypeScript</li><li>Experience with GraphQL (Apollo or equivalent) and integrating frontend apps with GraphQL backends</li><li>Experience designing, maintaining, and integrating with REST APIs</li><li>Experience diagnosing and improving web performance (Core Web Vitals, Lighthouse)</li><li>Experience with Python web frameworks (Pyramid)</li><li>Experience developing features which meet WCAG Accessibility guidelines is a plus</li><li>Experience conducting code reviews and mentoring others</li><li>Strong interest in AI and experience with AI coding tools such as Cursor or Claude Code to accelerate your work</li><li>Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners</li><li>Experience with Agile methodologies and ceremonies</li><li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent</li></ul>The base pay provided for this position ranges from CAD $103,200 / year - $129,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day every other week. #LI-Hybrid

What we’re looking forSurveyMonkey is looking for a high-impact Senior Technical Program Manager II to drive our most critical, large-scale technical initiatives. You are a seasoned lead who thrives in fast-paced environments, bridging the gap between Product, Engineering, Design, and Customer Support. You possess the executive presence to report to leadership and the technical "boots-on-the-ground" experience to unblock engineering teams. We’re looking for a teammate who doesn't just follow a process but optimizes it to ensure we ship high-quality software predictably and at scale.What you’ll be working on<ul style="min-height:1.5em"><li>End-to-End Delivery: Lead the execution of highly complex, cross-functional programs from inception to launch, ensuring alignment across our global R&amp;D teams.</li><li>Data-Driven Insights: You are an expert in project health metrics; you build and maintain sophisticated dashboards (JQL, Google Sheets/Tableau) to provide real-time visibility into velocity, risks, and quality.</li><li>Technical Problem Solving: Partner with Engineering Leads to identify technical dependencies and resource gaps, facilitating "trade-off" discussions that keep projects on track.</li><li>Lifecycle Mastery: Utilize Jira and Confluence to manage intricate workstreams, ensuring documentation is clear and the source of truth is indisputable.</li><li>Process Excellence: Continually refine the agile rituals and delivery frameworks for your specific workstreams to improve team predictable output.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Experience: 8–12 years of technical program management experience, specifically within SaaS environments. You have a proven track record of shipping 2–3 "v1" products or major platform migrations.</li><li>Strategic Execution: You can take a vague product goal and decompose it into a concrete technical roadmap. You are a pro at "bringing structure to chaos."</li><li>Influence: Exceptional communication skills with the ability to influence VPs and Directors while remaining a trusted peer to individual engineers.</li><li>Agile Expertise: Deep understanding of PDLC / SDLC and various agile flavors (Scrum, Kanban, etc.), with the wisdom to know when to follow the "book" and when to be flexible.</li><li>Tooling Pro: Advanced proficiency in Jira/Atlassian suite, specifically in using data to predict bottlenecks before they happen.</li></ul>The base pay provided for this position ranges from CAD $123,250 / year - $145,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

Senior Technical Program Manager II

What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs)</li></ul>The base pay and on-target commission provided for this position ranges from CAD $73,950 / year - $87,000 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote

SMB Account Executive

What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs)</li></ul>The base pay and on-target commission provided for this position ranges from CAD $73,950 / year - $87,000 / year OTE depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Additional bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid

What we’re looking forThe Quality Platform team is looking for a Software Engineer passionate about software quality and test automation. We are a small team dedicated to supporting the tooling and infrastructure that help our engineering teams write, execute, and report on tests. You’ll have the opportunity to debug test automation issues with fellow engineers and build metric dashboards to help report on product quality. What you’ll be working on<ul style="min-height:1.5em"><li>Creating and maintaining automation frameworks.</li><li>Developing tools to aid in testing.</li><li>Building and developing dashboards for reporting metrics.</li><li>Helping engineers debug issues with test automation.</li><li>Advising teams on test strategy.</li><li>Collaborating with a talented team of engineers to build high-quality products.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>2-4 years of role-related experience.</li><li>Proficient in both JavaScript and Python.</li><li>Experience with building tools to aid in testing or development.</li><li>Experience with SDET tools such as Selenium, Webdriver.IO, PyTest.</li><li>Experience with logging tools and dashboarding, such as Splunk and Grafana.</li><li>Experience with CI/CD methodologies.</li><li>A data-driven, growth mindset in the approach to self-development and problem-solving.</li><li>Experience with React, GitHub Actions, or AWS Timestream preferred.</li></ul> SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Amsterdam office up to 1 day per week. #LI-Hybrid

Software Engineer II

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the workWhat you’ll be working on<ul style="min-height:1.5em"><li>Own strategy and roadmap for a high-priority initiative with direct revenue impact</li><li>Define the long-term vision while staying close enough to execution to catch when things drift</li><li>Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs </li><li>Mentor and elevate the PMs around you through example, not just feedback</li><li>Bring commercial rigor to every roadmap decision connecting features to outcomes</li><li>Work with platform and infrastructure teams to define what capabilities are needed and in what order</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years in product management with a track record of owning complex, cross-functional bets</li><li>Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops</li><li>Strong strategic long term and short term instincts </li><li>Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience</li><li>Proven ability to influence without authority across large, matrixed organizations</li><li>Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output</li><li>Comfort with AI and data as product primitives — you know how to build things that feel intelligent</li><li>Experience at a SaaS company serving SMB or mid-market customers</li><li>Background in integration-heavy products or platforms with rich API ecosystems</li><li>Familiarity with AI-powered recommendation or next best action systems</li></ul>The base pay provided for this position ranges from $208,250.00/year - $208,250.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Principal Product Manager

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships.You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work.What you’ll be working on<ul style="min-height:1.5em"><li>Own strategy and roadmap for a high-priority initiative with direct revenue impact</li><li>Define the long-term vision while staying close enough to execution to catch when things drift</li><li>Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs </li><li>Mentor and elevate the PMs around you through example, not just feedback</li><li>Bring commercial rigor to every roadmap decision connecting features to outcomes</li><li>Work with platform and infrastructure teams to define what capabilities are needed and in what order</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years in product management with a track record of owning complex, cross-functional bets</li><li>Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops</li><li>Strong strategic long term and short term instincts </li><li>Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience</li><li>Proven ability to influence without authority across large, matrixed organizations</li><li>Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output</li><li>Comfort with AI and data as product primitives — you know how to build things that feel intelligent</li><li>Experience at a SaaS company serving SMB or mid-market customers</li><li>Background in integration-heavy products or platforms with rich API ecosystems</li><li>Familiarity with AI-powered recommendation or next best action systems</li></ul>The base pay provided for this position ranges from CAD $192,100.00/year - $226,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAs a member of the Infrastructure team at SurveyMonkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.What you’ll be working on<ul style="min-height:1.5em"><li>Support and operate AWS environments following established best practices.</li><li>Contribute to infrastructure automation using Terraform,CloudFormation,Ansible and CI/CD pipelines.</li><li>Assist with deployments, monitoring, and troubleshooting production systems.</li><li>Develop and enhance automation for infrastructure provisioning and deployments.</li><li>Contribute to CI/CD pipeline improvements using tools like GitHub Actions,Jenkins, or GitLab.</li><li>Work with containerized applications using Docker and Kubernetes.</li><li>Implement and maintain monitoring, logging, and alerting systems.</li><li>Work with tools like CloudWatch, Splunk, Grafana, Prometheus, or ELK.</li><li>Participate in incident response and support efforts to improve system reliability and performance.</li><li>Work closely with senior engineers and gradually take ownership of components.</li><li>Participate in on-call rotations and support incident resolution.</li></ul>We’d love to hear from people with:<ul style="min-height:1.5em"><li>5-7 years of relevant professional experience with cloud platforms such as AWS, Heroku.</li><li>Experience with Terraform, Cloudformation Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm.</li><li>Experience with Splunk, Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).</li><li>Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third-party Observability tooling.</li><li>Experience with GitOps and tools like ArgoCD/fluxcd.</li><li>Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.</li><li>Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.</li><li>Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.</li><li>Preferably experience with secrets management, for example Hashicorp Vault or AWS Secret Manager.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior System Engineer I

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from $185,280.00/year - $231,600.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our San Mateo office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking for SurveyMonkey is looking for a stellar Senior Payments Analyst to join the Billing &amp; Payments Product team. A Senior Payments Analyst would discover compelling reasons to join the SurveyMonkey team, drawn by its dynamic environment and innovative approach to data collection and analysis. SurveyMonkey offers a unique platform where the analyst can leverage their extensive experience to shape and optimize analysis around payment-related strategies, contributing directly to the company's growth trajectory. Furthermore, SurveyMonkey's commitment to fostering a culture of continuous learning and collaboration ensures that the senior analyst will have ample opportunities for growth while also staying at the forefront of industry trends. Joining SurveyMonkey presents an exciting opportunity for the senior payments analyst to make a meaningful impact, drive innovation, and further advance their career in the payments sector.What you’ll be working on<ul style="min-height:1.5em"><li>Develop &amp; monitor relevant credit card and payment metrics to derive actionable insights</li><li>Lead and support strategic value-added analyses to understand impact of payment method offerings and processes on consumer lifetime value</li><li>Rigorously monitor and analyze subscription revenues and purchase funnel data for all integrated payment solutions, and conduct A/B/C/D tests to achieve the targets</li><li>Monitor performance for payments, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the team. </li><li>Identify and automate inefficient operational processes to reduce manual workloads.</li><li>Transform raw data into structured information that can be analyzed to identify insights that drive strategic business decisions</li><li>Introduce data and process efficiencies to meet the scale and speed of SurveyMonkey.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Advanced SQL techniques for analysis of complex business problems.</li><li>Knowledge and experience in data manipulation using SQL querying tools in large relational databases.</li><li>Prior Payments Analyst experience required. 5+ years.</li><li>Experience in the Payments Processing Industry including experience in analyzing payment processing fees is preferred.</li><li>Experience with top of funnel metrics is preferred.</li><li>Experience with cost benefit analysis / ROI is preferred. </li><li>Experience with data visualization tools such as Tableau preferred</li><li>Experience with programming languages Python or R preferred</li><li>Experience with Cloud-based technologies such as Snowflake are nice to have, but not essential.</li><li>Able to act independently to resolve highly complex problems.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Payments Analyst

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for an Engineering Manager to join the team responsible for SurveyMonkey’s AWS Cloud Platform evolution and operations. You will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our environments.What you’ll be working on<ul style="min-height:1.5em"><li>Own and operate existing AWS environments, focusing on stability, enhancements, and continuous improvement using Amazon Web Services. </li><li>Enhance and maintain self-managed Kubernetes clusters on EC2 (upgrades, scaling, reliability) using Kubernetes and Docker. </li><li>Drive improvements in infrastructure automation using Terraform, AWS CloudFormation, and Ansible. Optimize CI/CD and GitOps workflows using GitHub Actions, Jenkins, GitLab, Argo CD or FluxCD. </li><li>Strengthen observability and reliability using Amazon CloudWatch, Splunk, Grafana, Prometheus, Elastic Stack and OpenTelemetry. </li><li>Databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium</li><li>Lead troubleshooting, incident response, and hands-on technical improvements while mentoring engineers.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8–12 years of experience with Amazon Web Services or similar platforms. </li><li>Strong hands-on experience with self-managed Kubernetes..</li><li>Expertise in Terraform, AWS CloudFormation, scripting, and Helm. </li><li>Experience with CI/CD, GitOps, and observability tools like Splunk, Grafana, and Prometheus. </li><li>Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium</li><li>Previous people management experience.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Engineering Manager-Infrastructure Team

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAs a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.What you’ll be working on<ul style="min-height:1.5em"><li>Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.</li><li>Architect, build, and maintain complex core models within Pigment, including consolidated P&amp;L, workforce planning, and operational drivers to support company-wide forecasting.</li><li>Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.</li><li>Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.</li><li>Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in FP&amp;A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.</li><li>Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).</li><li>Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.</li><li>Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.</li><li>A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $98,600/year - $133,400/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an experienced Zuora Developer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li><li>Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)</li><li>Experience with data migration and cleansing (Nice to have)</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking a Mid Market Account Executive who can manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private sector stakeholders while utilizing AI and different Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 2–5+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Mid Market Account Executive

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAt SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.What you’ll be working on<ul style="min-height:1.5em"><li>Strategy &amp; Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.</li><li>Information Architecture &amp; AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.</li><li>Chatbot &amp; Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.</li><li>Content Lifecycle &amp; Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.</li><li>AI Operations &amp; Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.</li><li>Data Analytics &amp; Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.</li><li>Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.</li><li>Team Leadership &amp; Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.</li><li>Technical &amp; Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.</li><li>IA &amp; Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.</li><li>Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.Please apply using an English version of your resume/CV.#LI - HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Manager, Knowledge Systems & Automation

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. What you’ll be working on<ul style="min-height:1.5em"><li>Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.</li><li>Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.</li><li>Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.</li><li>Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.</li><li>Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.</li></ul>We’d love to hear from people withRequired<ul style="min-height:1.5em"><li>5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members </li><li>6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.</li><li>Experience with Zuora Orders and Orders API.</li><li>Experience in writing solution documents, POC, and analyzing issues.</li><li>Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.</li></ul>Nice to have<ul style="min-height:1.5em"><li>Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.</li><li>Conducting demos and design walkthrough sessions with other teams and the stakeholders.</li><li>Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Zuora Solutions Architect

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAt SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.What you’ll be working on<ul style="min-height:1.5em"><li>Strategy &amp; Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.</li><li>Information Architecture &amp; AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.</li><li>Chatbot &amp; Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.</li><li>Content Lifecycle &amp; Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.</li><li>AI Operations &amp; Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.</li><li>Data Analytics &amp; Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.</li><li>Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.</li><li>Team Leadership &amp; Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.</li><li>Technical &amp; Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.</li><li>IA &amp; Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.</li><li>Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.</li></ul>The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAt SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.What you’ll be working on<ul style="min-height:1.5em"><li>Strategy &amp; Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.</li><li>Information Architecture &amp; AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.</li><li>Chatbot &amp; Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.</li><li>Content Lifecycle &amp; Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.</li><li>AI Operations &amp; Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.</li><li>Data Analytics &amp; Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.</li><li>Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.</li><li>Team Leadership &amp; Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.</li><li>Technical &amp; Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.</li><li>IA &amp; Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.</li><li>Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.</li></ul>The base pay provided for this position ranges from CAD $92,650/ year - $109,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAt SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.What you’ll be working on<ul style="min-height:1.5em"><li>Strategy &amp; Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.</li><li>Information Architecture &amp; AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.</li><li>Chatbot &amp; Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.</li><li>Content Lifecycle &amp; Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.</li><li>AI Operations &amp; Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.</li><li>Data Analytics &amp; Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.</li><li>Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.</li><li>Team Leadership &amp; Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.</li><li>Technical &amp; Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.</li><li>IA &amp; Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.</li><li>Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.</li></ul>The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThis is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.What you’ll be working onStrategic Leadership &amp; Product Alignment<ul style="min-height:1.5em"><li>Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.</li><li>Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.</li><li>AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.</li></ul>Technical Expertise &amp; Innovation<ul style="min-height:1.5em"><li>LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.</li><li>Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform. Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).</li><li>Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.</li><li>Ownership of model lifecycle: experimentation → deployment → monitoring → iteration</li><li>Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.</li></ul>Team Management &amp; Development<ul style="min-height:1.5em"><li>Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.</li><li>Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.</li><li>Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS</li><li>Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).</li><li>NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.</li><li>Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.</li><li>Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).</li><li>Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Director, AI Engineering

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThis is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.What you’ll be working onStrategic Leadership &amp; Product Alignment<ul style="min-height:1.5em"><li>Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.</li><li>Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.</li><li>AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.</li></ul>Technical Expertise &amp; Innovation<ul style="min-height:1.5em"><li>LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.</li><li>Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform. Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).</li><li>Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.</li><li>Ownership of model lifecycle: experimentation → deployment → monitoring → iteration</li><li>Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.</li></ul>Team Management &amp; Development<ul style="min-height:1.5em"><li>Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.</li><li>Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.</li><li>Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS</li><li>Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).</li><li>NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.</li><li>Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.</li><li>Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).</li><li>Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.What you’ll be working on<ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>The base pay provided for this position ranges from CAD $112,625.00 / year - $132,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Expansion Account Executive

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.What you’ll be working on<ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>The base pay provided for this position ranges from CAD $112,625.00 / year - $132,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for a Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.#LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for a Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for a Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.Please apply using an English version of your resume/CV.#LI - HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Finance Planning & Analysis (FP&A) Analyst

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.What you’ll be working on<ul style="min-height:1.5em"><li>Partner with product leadership to define AI and agentic capabilities that power the product</li><li>Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines</li><li>Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows</li><li>Establish evaluation frameworks and success metrics for AI and agentic capabilities</li><li>Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem</li><li>Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of product management experience building and launching SaaS products</li><li>2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.</li><li>3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs</li><li>Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)</li><li>Experience writing lightweight code to prototype AI capabilities</li><li>Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.</li><li>Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.</li><li>Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Product management experience working across both consumer and enterprise SaaS products </li><li>Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker</li><li>Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks</li></ul>The base pay provided for this position ranges from $147,900/ year - $191,400/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.What you’ll be working on<ul style="min-height:1.5em"><li>Partner with product leadership to define AI and agentic capabilities that power the product</li><li>Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines</li><li>Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows</li><li>Establish evaluation frameworks and success metrics for AI and agentic capabilities</li><li>Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem</li><li>Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of product management experience building and launching SaaS products</li><li>2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.</li><li>3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs</li><li>Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)</li><li>Experience writing lightweight code to prototype AI capabilities</li><li>Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.</li><li>Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.</li><li>Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Product management experience working across both consumer and enterprise SaaS products </li><li>Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker</li><li>Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks</li></ul>The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.What you’ll be working on<ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forSurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.What you’ll be working on<ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forAs a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.What you’ll be working on<ul style="min-height:1.5em"><li>Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.</li><li>Architect, build, and maintain complex core models within Pigment, including consolidated P&amp;L, workforce planning, and operational drivers to support company-wide forecasting.</li><li>Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.</li><li>Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.</li><li>Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in FP&amp;A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.</li><li>Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).</li><li>Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.</li><li>Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.</li><li>A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from $123,250/ year - $166,750/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for a Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.#LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are looking for a Finance Planning and Analysis (FP&amp;A) Specialist to serve as a key strategic partner for our G&amp;A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.What you’ll be working on<ul style="min-height:1.5em"><li>Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&amp;A functions to ensure departmental resources and headcount align with company-wide financial targets.</li><li>Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.</li><li>Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.</li><li>Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.</li><li>Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.</li><li>Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.</li><li>Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).</li><li>Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.</li><li>Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are seeking a Manager II, Services, to lead our Small and Mid-Enterprise (SME) Onboarding Team, reporting directly to the Senior Director of Global Customer Success &amp; Services. This is a critical backfill role focused on setting customers up for long-term success by defining and executing a structured, supportive onboarding experience that drives strong product adoption and early value realization. This manager will be responsible for coaching and developing a team of five Onboarding Specialists, driving key performance indicators (KPIs) like Time to Value and Onboarding Score, and acting as a central partner to GTM Enablement, Product, Support, and Marketing teams to continuously embed best practices into the customer journey. By overseeing team management, operational workflows, and high-impact initiatives like Automated Provisioning and CSM Handover Updates, this role offers an exciting opportunity to significantly shape our customer experience at scale.What you’ll be working on<ul style="min-height:1.5em"><li>Team Leadership and Performance Management: Coach, develop, and manage a team of five Onboarding Specialists. Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.</li><li>Strategic Onboarding Execution and Optimization: Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.</li><li>Cross-Functional Partnership and Best Practices: Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials.</li><li>Operational Workflow Management: Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement.</li><li>High-Impact Strategic Initiatives: Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in Customer Success, Technical Services, Onboarding, or a related function within a SaaS or B2B environment.</li><li>Demonstrated expertise in team performance management, including coaching specialists and driving quantitative KPIs such as Time to Value, Onboarding Score, and CSat.</li><li>Proven ability to manage complex, daily operational workflows, including customer provisioning, technical enablement checks (e.g., HIPAA/SMS), and high-volume ticket queues.</li><li>Experience in cross-functional partnership with Product, Support, or GTM Enablement teams to integrate new features and support trends into customer education materials.</li><li>Track record of successfully driving strategic initiatives or projects (e.g., process automation, system improvements, or developing team resources/handbooks) that scale the customer experience.</li><li>Required Technical Skill: Proficiency with Customer Success platforms (e.g., Gainsight, Salesforce) for managing customer data, tracking metrics, and automating workflow triggers.</li><li>Managerial Experience: Desired but not required.</li><li>Education: No specific degree is required.</li></ul>The base pay provided for this position ranges from $119,000.00 / year - $140,000.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week. #LI-Hybrid<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Manager II, Services

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are seeking a Manager II, Services, to lead our Small and Mid-Enterprise (SME) Onboarding Team, reporting directly to the Senior Director of Global Customer Success &amp; Services. This is a critical backfill role focused on setting customers up for long-term success by defining and executing a structured, supportive onboarding experience that drives strong product adoption and early value realization. This manager will be responsible for coaching and developing a team of five Onboarding Specialists, driving key performance indicators (KPIs) like Time to Value and Onboarding Score, and acting as a central partner to GTM Enablement, Product, Support, and Marketing teams to continuously embed best practices into the customer journey. By overseeing team management, operational workflows, and high-impact initiatives like Automated Provisioning and CSM Handover Updates, this role offers an exciting opportunity to significantly shape our customer experience at scale.What you’ll be working on<ul style="min-height:1.5em"><li>Team Leadership and Performance Management: Coach, develop, and manage a team of five Onboarding Specialists. Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.</li><li>Strategic Onboarding Execution and Optimization: Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.</li><li>Cross-Functional Partnership and Best Practices: Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials.</li><li>Operational Workflow Management: Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement.</li><li>High-Impact Strategic Initiatives: Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in Customer Success, Technical Services, Onboarding, or a related function within a SaaS or B2B environment.</li><li>Demonstrated expertise in team performance management, including coaching specialists and driving quantitative KPIs such as Time to Value, Onboarding Score, and CSat.</li><li>Proven ability to manage complex, daily operational workflows, including customer provisioning, technical enablement checks (e.g., HIPAA/SMS), and high-volume ticket queues.</li><li>Experience in cross-functional partnership with Product, Support, or GTM Enablement teams to integrate new features and support trends into customer education materials.</li><li>Track record of successfully driving strategic initiatives or projects (e.g., process automation, system improvements, or developing team resources/handbooks) that scale the customer experience.</li><li>Required Technical Skill: Proficiency with Customer Success platforms (e.g., Gainsight, Salesforce) for managing customer data, tracking metrics, and automating workflow triggers.</li><li>Managerial Experience: Desired but not required.</li><li>Education: No specific degree is required.</li></ul>The base pay provided for this position ranges from CAD $104,000 / year - $122,500 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are seeking a Manager II, Services, to lead our Small and Mid-Enterprise (SME) Onboarding Team, reporting directly to the Senior Director of Global Customer Success &amp; Services. This is a critical backfill role focused on setting customers up for long-term success by defining and executing a structured, supportive onboarding experience that drives strong product adoption and early value realization. This manager will be responsible for coaching and developing a team of five Onboarding Specialists, driving key performance indicators (KPIs) like Time to Value and Onboarding Score, and acting as a central partner to GTM Enablement, Product, Support, and Marketing teams to continuously embed best practices into the customer journey. By overseeing team management, operational workflows, and high-impact initiatives like Automated Provisioning and CSM Handover Updates, this role offers an exciting opportunity to significantly shape our customer experience at scale.What you’ll be working on<ul style="min-height:1.5em"><li>Team Leadership and Performance Management: Coach, develop, and manage a team of five Onboarding Specialists. Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.</li><li>Strategic Onboarding Execution and Optimization: Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.</li><li>Cross-Functional Partnership and Best Practices: Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials.</li><li>Operational Workflow Management: Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement.</li><li>High-Impact Strategic Initiatives: Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in Customer Success, Technical Services, Onboarding, or a related function within a SaaS or B2B environment.</li><li>Demonstrated expertise in team performance management, including coaching specialists and driving quantitative KPIs such as Time to Value, Onboarding Score, and CSat.</li><li>Proven ability to manage complex, daily operational workflows, including customer provisioning, technical enablement checks (e.g., HIPAA/SMS), and high-volume ticket queues.</li><li>Experience in cross-functional partnership with Product, Support, or GTM Enablement teams to integrate new features and support trends into customer education materials.</li><li>Track record of successfully driving strategic initiatives or projects (e.g., process automation, system improvements, or developing team resources/handbooks) that scale the customer experience.</li><li>Required Technical Skill: Proficiency with Customer Success platforms (e.g., Gainsight, Salesforce) for managing customer data, tracking metrics, and automating workflow triggers.</li><li>Managerial Experience: Desired but not required.</li><li>Education: No specific degree is required.</li></ul>The base pay provided for this position ranges from CAD $104,000 / year - $122,500 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe are seeking a Manager II, Services, to lead our Small and Mid-Enterprise (SME) Onboarding Team, reporting directly to the Senior Director of Global Customer Success &amp; Services. This is a critical backfill role focused on setting customers up for long-term success by defining and executing a structured, supportive onboarding experience that drives strong product adoption and early value realization. This manager will be responsible for coaching and developing a team of five Onboarding Specialists, driving key performance indicators (KPIs) like Time to Value and Onboarding Score, and acting as a central partner to GTM Enablement, Product, Support, and Marketing teams to continuously embed best practices into the customer journey. By overseeing team management, operational workflows, and high-impact initiatives like Automated Provisioning and CSM Handover Updates, this role offers an exciting opportunity to significantly shape our customer experience at scale.What you’ll be working on<ul style="min-height:1.5em"><li>Team Leadership and Performance Management: Coach, develop, and manage a team of five Onboarding Specialists. Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.</li><li>Strategic Onboarding Execution and Optimization: Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.</li><li>Cross-Functional Partnership and Best Practices: Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials.</li><li>Operational Workflow Management: Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement.</li><li>High-Impact Strategic Initiatives: Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of professional experience in Customer Success, Technical Services, Onboarding, or a related function within a SaaS or B2B environment.</li><li>Demonstrated expertise in team performance management, including coaching specialists and driving quantitative KPIs such as Time to Value, Onboarding Score, and CSat.</li><li>Proven ability to manage complex, daily operational workflows, including customer provisioning, technical enablement checks (e.g., HIPAA/SMS), and high-volume ticket queues.</li><li>Experience in cross-functional partnership with Product, Support, or GTM Enablement teams to integrate new features and support trends into customer education materials.</li><li>Track record of successfully driving strategic initiatives or projects (e.g., process automation, system improvements, or developing team resources/handbooks) that scale the customer experience.</li><li>Required Technical Skill: Proficiency with Customer Success platforms (e.g., Gainsight, Salesforce) for managing customer data, tracking metrics, and automating workflow triggers.</li><li>Managerial Experience: Desired but not required.</li><li>Education: No specific degree is required.</li></ul>The base pay provided for this position ranges from $119,000.00 / year - $140,000.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay provided for this position ranges from CAD $73,950 / year - $87,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.#LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What We’re Looking ForSurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.What You’ll Be Working On<ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul>We’d Love to Hear From People With<ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay provided for this position ranges from CAD $73,950 / year - $87,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay provided for this position ranges from CAD $51,765 / year - $60,900 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay provided for this position ranges from CAD $51,765 / year - $60,900 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.#LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forWe’re seeking an SMB Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition and converting existing self-service users with fewer than 1,000 employees. You will identify unique mission-driven needs and build ROI-based business cases for diverse public and private-sector stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close. What you’ll be working on<ul style="min-height:1.5em"><li>Full-Cycle Sales Ownership: Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.</li><li>Strategic Pipeline Development: Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.</li><li>Methodology-Driven Selling: Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs, map capabilities, and articulate ROI.</li><li>Data-Informed Deal Management: Utilize Salesforce and Gong to track deal progress, maintain accurate forecasting, and refine strategies based on interaction insights.</li><li>Territory Strategy: Prioritize accounts and manage multiple workstreams concurrently to consistently achieve quota and maintain a healthy pipeline.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>B2B Sales Experience: 1-2+ years of full-cycle sales experience, specifically navigating complex organizational structures (experience selling to Marketing, HR, or IT is a plus).</li><li>Proven Multi-Channel Prospecting: A track record of generating pipeline through outbound value-selling, inbound marketing leads, and product-led growth signals.</li><li>Methodology Proficiency: Demonstrated success applying MEDDPICC or a comparable framework to manage stakeholders and close enterprise-level deals.</li><li>Sales Tech Stack Expertise: Direct experience using Salesforce, Outreach, Gong, and ZoomInfo to manage a book of business.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>Value-Based Selling Skills: Experience building formal business cases, developing internal Champions, and executing Mutual Action Plans (MAPs).</li></ul>The base pay provided for this position ranges from CAD $51,765.00 / year - $60,900.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forAs a Data Analyst at SurveyMonkey, you'll be at the forefront of transforming complex data into crystal-clear, actionable insights, directly impacting the evolution and success of the SurveyMonkey core product. You'll play a crucial part in optimizing our product and features for maximum impact, and elevating overall customer satisfaction to new heights. Collaborating closely with innovative product managers, talented engineers, dynamic marketing professionals, and dedicated customer success professionals, you'll uncover critical trends, precisely measure the success of our initiatives, and directly contribute to shaping our data-informed strategic direction. This is an exciting opportunity to make a tangible difference in how we understand and serve our customers.What you’ll be working on<ul style="min-height:1.5em"><li>Conduct in-depth analysis of product data from various sources to identify product usage, feature adoption, key trends, patterns, and insights.</li><li>Work with the Product team to design, execution, and analysis of A/B tests and other experiments to measure the impact of new features or product changes on key metrics.</li><li>Translate complex analytical findings into clear, concise, and compelling narratives for both technical and non-technical audiences.</li><li>Respond to urgent business questions with timely and accurate data analysis.</li><li>Partner with cross-functional teams (Product, Engineering, Marketing, Sales, Customer Success) to understand their data needs, define KPIs, and provide data-driven recommendations.</li><li>Design, build, and maintain interactive dashboards and reports using tools Tableau to visualize data and communicate insights effectively to stakeholders.</li><li>Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company.</li><li>Proficiency in SQL for data extraction and manipulation is a must.</li><li>Experience with large datasets and big data technologies (e.g., Snowflake, BigQuery, AWS Redshift).</li><li>Experience with data visualization tools (e.g., Tableau, Looker, Power BI, Google Data Studio etc.).</li><li>Experience with Product Analytics tools such as Amplitude, Mixpanel or equivalent.</li><li>Understanding of basic statistical concepts (e.g., descriptive and inferential statistics, hypothesis testing, regression analysis).</li><li>Proven ability to lead and own data analysis projects from end-to-end with minimal supervision, consistently driving insightful outcomes and actionable recommendations.</li><li>Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li>Excellent verbal and written communication skills, with ability to tell a story with numbers clearly and persuasively to diverse audiences not just perform a task.</li><li>Ability to understand business objectives and translate them into analytical questions and insights.</li><li>Familiarity with Python data analysis is a plus.</li><li>Experience in experimentation and A/B testing, partnering with product teams to drive data-informed decisions.</li><li>Must have a degree in computer science or related field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forWe are looking for a motivated Senior Software Engineer I (Backend) to be part of the User team in Canada. The User team is responsible for supporting Authentication &amp; Authorization within the SurveyMonkey product, as well as providing backend services for managing user accounts and teams. We are looking for a talented engineer who has a passion for service ownership, AuthN + AuthZ, and is invested in ensuring our user’s account state is maintained. All while working alongside many other teams to provide customer value in our extensive product portfolio.What you’ll be working on<ul style="min-height:1.5em"><li>Building and maintaining our user and team management services across multiple data-regions</li><li>Contribute to our core authorization platform, which contains centralized business logic around permission management</li><li>Support and improve our authentication workflows</li><li>Cross-collaboration with many of the other frontend and backend teams who need additional features in the user/team space</li><li>Write clean, maintainable, and efficient code</li><li>Identify and fix bugs as well as optimize performance issues</li><li>Participate in code reviews and implement feedback</li><li>Foster a culture of collaboration, testing, code reviews, and mentorship to help the team reach their full potential</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>5+ years of experience in backend application development</li><li>Experience with Python and web frameworks like Fast API, Flask, Pyramid</li><li>Understanding of Restful APIs</li><li>Familiarity with version control systems (Git preferred)</li><li>Basic understanding of software design patterns</li><li>Expertise in designing and building world-class services and APIs </li><li>Experience with developing and maintaining SSO integrations (SAML, OIDC)</li><li>Excellent communication skills and the ability to work with both co-located and remote engineers and cross-functional partners </li><li>A growth/data mindset in approaching challenges</li><li>Strong interest in AI and experience with AI coding tools such as Cursor or Claude Code to accelerate your work a plus</li><li>Basic knowledge of SQL databases, experience with ElasticSearch/OpenSearch a plus</li><li>Experience with Kubernetes, Helm Charts, and Terraform a plus</li><li>Experience with messaging and streaming frameworks like Kafka, Apache Spark, etc. a plus</li></ul>The base pay provided for this position ranges from CAD $103,200/ year - $129,00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. Primarily a remote position, employees within 50km of the office are asked to come in every other Tuesday for sprint ceremonies. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forWe’re looking for a Senior Product &amp; Privacy Counsel to join SurveyMonkey’s global Product &amp; Privacy Legal team. Based in Dublin and reporting directly to our US-based Head of Product &amp; Privacy, you will serve as the primary legal partner for our diverse Apps portfolio (including Wufoo, GetFeedback Digital, SurveyMonkey Apply, Audience, and LaunchPad), with the flexibility to adapt as our product ecosystem evolves.In this role, you’ll work hands-on with Product, Engineering, Design, Security, and Marketing teams to build and launch trusted, user-centric products at scale.This role is a perfect fit if you are energized by getting close to the technology, understanding how data flows, and translating complex global regulations into actionable business solutions. If you enjoy driving projects from concept to execution in a fast-moving, collaborative environment, we would love to meet you.What you’ll be working on<ul style="min-height:1.5em"><li>Product Partnership: Partner directly with product and engineering teams from ideation to launch, shaping features, integrations, and user experiences across our Apps portfolio.</li><li>Holistic Product Reviews: Lead comprehensive legal reviews that span privacy, data protection, consumer rights, intellectual property, product claims, and security-adjacent issues.</li><li>Privacy-by-Design Execution: Drive end-to-end privacy compliance, including managing DPIAs, LIAs, TIAs, vendor reviews, international data transfers, and data lifecycle management (collection through deletion).</li><li>Regulatory Translation: Proactively track and demystify shifting privacy, AI, and platform regulations across Europe, India, the U.S., and other key markets, turning complex laws into clear product requirements and playbooks.</li><li>Scalable Enablement: Draft and maintain transparent product terms, privacy notices, and customer-facing FAQs while building scalable review processes, templates, and training to empower our global teams.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>Relevant Experience: 6+ years of PQE (or equivalent legal experience), with a proven track record in-house supporting fast-paced SaaS, digital product, or technology teams across both B2B and B2C spaces.</li><li>Credentials: Qualified to practice law in Ireland or the UK. A professional privacy certification (such as CIPP/E) is a distinct plus, but not required.</li><li>Practical Privacy &amp; Product Judgment: Strong experience embedded with technical teams, handling privacy-by-design, data mapping, and DPAs, alongside a solid grasp of IP, marketing, and go-to-market legal issues.</li><li>Global Regulatory Fluency: A deep working knowledge of GDPR, ePrivacy, cross-border transfer mechanisms, and emerging data/AI frameworks across Europe and global markets.</li><li>Collaborative Communication: The ability to speak the same language as engineers and developers, translate legal risk into clear business next-steps, and thrive as an autonomous member of a global team.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Product & Privacy Counsel

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

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