Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions. Established in 1999, the company has been at the forefront of revolutionizing payment processing for businesses of all sizes. With a comprehensive suite of services and innovative technologies, Shift4 Payments is empowering merchants to streamline operations, enhance customer experiences, and drive growth in an ever-evolving digital economy.

shift4-payments

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Shift4 is expanding globally and hiring for a Lead&nbsp;Product Manager - Labor Relations! Restaurants need tools to manage their most complex and costly operational challenge: their people. Scheduling, time tracking, and compensation management are deeply intertwined with how a restaurant runs day-to-day, yet they remain largely disconnected from the systems operators already use. That's the problem this new role exists to solve. You'll own the product strategy and execution for Shift4’s integrated labor management suite — a set of capabilities that help restaurant operators manage their staff from scheduling through to compensation, all within the Shift4 ecosystem. This role is onsite and can be based at any of the following Shift4 locations: Center Valley, PA (Preferred) / Atlanta, GA / Tampa, FL&nbsp;Relocation assistance may be available. Responsibilities The core of the product spans: Staff scheduling and shift management: Helping operators build schedules, manage availability, fill gaps, and communicate with their teams Time and attendance: Capturing hours worked, managing exceptions, and feeding accurate data into downstream processes — tightly integrated with POS activity Compensation processing: Ensuring operators can pay their staff accurately and on time, with a seamless flow from hours worked to funds disbursed You'll own the experience end to end: what operators see and do, how we configure and extend capabilities, where we draw the line on customization, and how we evolve the products over time. You Are An operator at heart: You understand what it actually means to run a restaurant — the chaos of scheduling around call-outs, the anxiety of payroll week, the frustration of a time punch dispute. You've either lived it or studied it deeply enough that operators feel understood when they talk to you. That empathy shapes every product decision you make A domain-depth PM: You've spent meaningful time in the labor management space — scheduling systems, time and attendance platforms, or compensation products. You have strong opinions about what good looks like and can explain why most solutions in this space still feel like legacy enterprise software A builder, not just a specifier. You don't wait for engineering bandwidth to prove out an idea. You can spin up a functional prototype using AI-assisted coding tools — good enough to validate a concept, demo to stakeholders, or stress-test a workflow. A cross-functional operator: Labor and compensation products touch compliance, finance, HR, and operations simultaneously. You know how to navigate regulatory surface area without letting it paralyze the roadmap Revenue-oriented and retention-focused: You understand why this product matters to Shift4's business. You track the metrics that reflect that: seat counts, active usage, attach rates, retention lift A disciplined executor: You bring structure to a product area with a lot of moving parts — partner dependencies, compliance constraints, implementation complexity, and a diverse operator base with varying technical sophistication. You set aggressive timelines, and keep the team focused on what matters most this cycle What Success Looks Like Six months in: You've developed a deep understanding of the current product experience — what operators love, where they struggle, and where Shift4 creates or breaks value You've established a clear 2026 roadmap with prioritized initiatives tied to adoption, engagement, and retention targets — reviewed and aligned with leadership Core performance metrics are defined, instrumented, and visible in a leadership dashboard One year in: Active usage among enrolled operators has grown materially — you can attribute the improvement to specific product and activation interventions You've identified and shipped at least one capability that expands the product's value beyond its initial scope — a new operator segment, a deeper integration, or a compliance capability that opens a new segment Two years in: Labor management is a recognized retention and revenue driver in the Shift4 VAS portfolio not a feature, but a platform layer You've shaped a multi-year vision for where this product goes next: additional integrations, expanded operator segments, or adjacent capabilities that deepen the platform's value When prospects evaluate Shift4 against competitors, labor management is a differentiating capability and not a gap &nbsp; You Should Know This is a high-trust product area. Operators rely on this to pay their people accurately and on time. Mistakes create real consequences — for their staff, for their business, and for their relationship with Shift4. You'll need to balance urgency with discipline. Regulatory complexity is real. Wage and hour compliance, tip allocation, multi-state tax treatment, and evolving labor laws require ongoing attention. You don't need to be a compliance expert, but you need to know when to involve one and how to build product that doesn't create liability. Adoption is the primary challenge. The opportunity in our existing merchant base is significant — many operators who could benefit from this product aren't yet using it. Unlocking that requires identifying friction in the activation funnel and partnering with commercial and implementation teams to convert eligible operators into active users. Qualifications 7+ years in product management, with at least 2–3 years in a domain directly related to labor management, scheduling, time and attendance, or compensation software Demonstrated experience owning products with revenue or retention accountability — you can tie your product decisions to business outcomes Experience managing a product built or delivered through a strategic partner or vendor relationship — you know how to own the experience without owning all the code Strong analytical fluency — you can define metrics, interpret data, and build a business case without needing a data team to do it for you Exceptional communication skills, sharp executive presentations, credible conversations with operators and partners Experience in restaurant, hospitality, or retail tech strongly preferred — you understand the operational realities of shift-based businesses Familiarity with BI tooling and experience partnering with data teams to instrument and report on product performance Why This Role Matters Labor is the single largest cost in a restaurant. It's also the most operationally demanding — scheduling is a puzzle that changes every week, time data has to be accurate or you have a compliance problem, and if pay is late or wrong, you lose people. These aren't edge cases. They're the weekly reality for every operator we serve. This is a high-visibility role with real business impact. You'll shape strategy, drive adoption, and build the operational layer that makes Shift4 the operating system for restaurants. #LI-BN1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Lead Product Manager - Labor Operations

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Shift4 is expanding globally and seeking a mid-level Software Engineer to contribute to the development and maintenance of Shift4’s production systems. This role involves writing clean, modular, and maintainable code, participating in code reviews, deploying builds to a continuous integration pipeline, and owning major projects. As an integral member of the engineering team, the individual will collaborate on architecture design, optimize existing systems, and build scalable applications. This role is based onsite at Shift4's headquarters in Center Valley, PA.&nbsp; Responsibilities Contribute stable, well-written code to the production system. Provide detailed feedback for colleagues via code reviews to ensure code quality. Begin learning and understanding new languages or frameworks. Deploy multiple builds to a continuous integration pipeline with minimal issues. Write and maintain test cases for various projects to ensure code quality. Set up and manage staging and production environments for development. Own and deliver at least one major project with successful outcomes. Contribute to architecture design for both large and small-scale systems. Provide feedback on optimization or refactoring for existing systems to improve performance. Qualifications This is a mid-level role requiring a minimum of 3 years of experience in front-end design and development, including coding in JavaScript, React, CSS, and HTML. Experience with Node.js, NextJS, Typescript, React, Git, Tailwind CSS. Familiarity with Unix system administration and shell scripting. Familiarity with unit testing and high code coverage (Mocha, Xunit experience is a plus). Ability to write modular, maintainable, and clean code. Experience designing, building, and shipping websites, software, and/or mobile apps. Strong communication skills in English with the ability to clearly communicate technical topics to non-technical people. Proven ability to work well in a fast-paced, multi-disciplinary team environment. Proficiency with Git/GitHub. Ability to learn, adapt, and keep an open mind toward new technologies. Additional experience that is a plus to have: Bachelor’s degree in Information Technology, Computer Science, or equivalent preferred. Any relevant certifications (Palantir Foundry, Oracle ERP, PMI, etc.) are beneficial but not required. Experience working with NextJS applications, NodeJS REST APIs, and backend databases. Well-versed in problem-solving, source code management, unit testing, and CI/CD pipelines. #LI-BN1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Software Engineer

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. About the RoleWe are looking for a Junior Product Manager to join our team and play a key role in shaping and evolving our CRM product capabilities. In this role, you will collaborate with engineering, design, and business stakeholders to define product requirements, prioritize the backlog, and deliver solutions that drive real value for our users and customers. This is an excellent opportunity for an early-career product professional.KEY RESPONSIBILITIES Own and maintain the product backlog for CRM-related features, ensuring priorities align with business objectives and user needs. Gather requirements from internal stakeholders Write clear user stories and product specifications that enable engineering teams to deliver with confidence. Facilitate sprint planning, refinement, and review ceremonies alongside engineering leads. Communicate product updates, trade-offs, and decisions to stakeholders at all levels. Requirements 1–2 years of professional experience as a Product Manager, Associate Product Manager, or Business Analyst working with CRM systems. Hands-on experience using CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) with a solid understanding of core CRM concepts, workflows, and best practices. Strong analytical skills with the ability to translate data into actionable product decisions. Excellent written and verbal communication skills; comfortable presenting to both technical and non-technical audiences. Proven ability to manage competing priorities in a fast-paced environment. Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent practical experience). Preferred Qualifications Experience with Salesforce (any cloud — Sales, Service, Marketing, etc.) is highly preferred. Exposure to Agile/Scrum methodologies and tools such as Jira or Confluence. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Product Manager

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Summary The Internal Auditor, Senior position will be a new position at the Company. Under general direction, this role will be responsible for performing the annual SOX compliance efforts including the review, testing, analysis, evaluation, and conclusion over the design and effectiveness of the controls over financial reporting. This will be a hands-on role from project planning to execution of the SOX activities.&nbsp; Responsibilities Assist the Director of Internal Audit with coordinating and executing the audit plan and assessing risks and controls throughout the organization. Collaborate with external auditor (PwC) on SOX testing: identify areas of controls reliance, partner on testing strategy, and assist in obtaining support for controls testing from the business. Track completion status of SOX tasks, partner with the business as needed to discuss issues, and effectively communicate results to Audit Director and Shift4 Management. Perform annual SOX compliance testing, including remediation testing and recommendations. Perform audit related activities, including but not limited to: develop the engagement, Risk Assessment and audit scope, conducting the opening meeting, ensure timely completion of field work, and draft the audit report Participate and lead Business Process end-to-end walkthrough meetings and operational effectiveness testing Ensure audit fieldwork work and findings are adequately documented (in compliance with IIA and departmental standards, with minimal supervision) &nbsp;Communicate regularly and directly with Internal Audit Director and Shift4 Management &nbsp;May be asked to perform special reviews, other duties or operational audits, as needed Qualifications Bachelor’s Degree in Accounting and/or Accounting Information Systems &nbsp;4-7 years of experience, combination of public accounting and public company internal audit dept a plus Professional certification (e.g. CIA, CISA, etc.) obtained, in process or show willingness to pursue &nbsp;Excellent written and verbal communication skills, including presentation skills &nbsp;Experience with information systems a plus (Oracle, Blackline) &nbsp;Experience in the payment processing industry a plus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Internal Auditor, Senior

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's headquarters in Center Valley, PA office.&nbsp; The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction. Responsibilities Listen attentively to customer needs and concerns; demonstrate empathy while building rapport. Identify and resolve terminal/POS system issues through logical troubleshooting. Analyze call logs to identify trends and underlying problems. Provide solutions by guiding merchants through corrective steps. Research and resolve credit card terminal issues for merchants and external sales partners. Receive and resolve inbound calls, emails, chats, tasks, and tickets. Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public. Complete projects under tight deadlines while managing competing priorities. Demonstrate exemplary performance and attendance. Be flexible in work hours to support 24/7 Call Center needs. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 2+ years of technical support/troubleshooting experience. Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus. Excellent listening, written, and verbal communication skills. Strong problem-solving skills with attention to detail. Ability to handle multiple tasks simultaneously in a fast-paced call center environment. Ability to interact and coordinate with other departments. Adaptable to change and creative in problem-solving. Proficient in relevant computer applications. Bilingual (English/Spanish) is a plus but not required. Experience in banking or credit card processing preferred. Knowledge of customer service core principles and practices. Familiarity with Microsoft Office Suite. #LI-SM2We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

POS Support, Associate

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. As a Risk Senior Associate, you will be the primary gatekeeper for our most complex and risk merchant portfolios.&nbsp; You will assess new and existing brand risk applications to identify regulatory, reputational, and financial risks. This role involves applying card scheme rules, monitoring ongoing activity, analyzing financials and preparing reports for stakeholders. The position requires cross-functional collaboration to mitigate risk, ensure compliance, and support process improvements across the business. Responsibilities will include: Conduct deep-dive assessments of brand risk applications (e.g., Gaming, Crypto, Adult) to identify regulatory, reputational, and financial exposure. Working closely with the underwriting officers to get an overall view of a merchant application. Ongoing reviews of merchant accounts to ensure processing is still in line with expectations. Demonstrate a clear understanding of card scheme rules, with an ability to apply said rules during a risk assessment. Raise suspicious activity reports with both our UK and EU MLRO. Liaise with merchants during scheme investigations. Assess merchant’s business models and financial position through proper financial statement analysis to identify potential risks and escalate issues appropriately.&nbsp; Setting merchant collateral to mitigate financial risk. Regular liaison with various departments to understand and explain the risk exposed by new and existing merchants. Preparation of regular reports for internal and external stakeholders. Maintain and adjust Risk Assessments in line with both the Customer Acceptance Policy and Risk Appetite Policy of the company. Developing new monitoring structures to identify concerning activity in both the merchant’s and portfolio’s performance. Preparation of visual monthly reports to facilitate the explanation of Risk findings. Take necessary measures to minimize the risk exposure of the company as guided by senior management. Keep abreast of the latest updates in the various card scheme rules and regulations. Maintaining ongoing relationships with the various stakeholders and keeping them up-to-date with any updates within the risk framework of the company. Liaise with other departments in view of making existing processes more efficient whilst constantly looking for new and improved ways to streamline processes and workloads. Any ad hoc duties as requested by management&nbsp; The ideal candidate will bring: Experience operating within the risk sector of Fintech or Merchant acquiring environment. Deep technical familiarity with Visa and Mastercard rules, specifically regarding risk registration programs. Proven ability to analyze complex corporate structures and financial statements to assess credit and fraud risk. Proficiency in CRM tools, Excel and other operational and reporting tools. Clear communication and stakeholder management abilities. Detail-oriented, analytical, and adaptable in a fast-paced environment. &nbsp; #LI-EB1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Risk, Sr Associate

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Summary:The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication. Responsibilities: Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. Diagnose technical issues and escalate complex cases to higher-tier teams when necessary. Use internal systems, knowledge bases, and tools to provide fast and accurate support. Educate users on self-service features and digital support tools. Document cases and follow up to ensure full resolution. Manage multiple communication channels (phone, email, chat, ticketing) efficiently. Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM &amp; ticketing platforms, and related tools. Qualifications: Stellar verbal and written communication skills. Strong technical curiosity and ability to navigate applications and systems. Problem-solving skills with the ability to explain technical concepts clearly. Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred). Familiarity with payment processing or restaurant/hospitality technology is a plus. Ability to multitask and stay organized in a fast-paced environment. Flexibility to work varied shifts in a 24/7/365 support team. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Customer Service, Associate

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Summary The Internal Auditor, Senior&nbsp;position will be a new position at the Company. Under general direction, this role will be responsible for performing the annual SOX compliance efforts including the review, testing, analysis, evaluation, and conclusion over the design and effectiveness of the controls over financial reporting. This will be a hands-on role from project planning to execution of the SOX activities. Responsibilities: Assist the Director of Internal Audit with coordinating and executing the audit plan and assessing risks and controls throughout the organization. Collaborate with external auditor (PwC) on SOX testing: identify areas of controls reliance, partner on testing strategy, and assist in obtaining support for controls testing from the business. Track completion status of SOX tasks, partner with the business as needed to discuss issues, and effectively communicate results to Audit Director and Shift4 Management. Perform annual SOX compliance testing, including remediation testing and recommendations. Perform audit related activities, including but not limited to: develop the engagement, Risk Assessment and audit scope, conducting the opening meeting, ensure timely completion of field work, and draft the audit report Participate and lead Business Process end-to-end walkthrough meetings and operational effectiveness testing Ensure audit fieldwork work and findings are adequately documented (in compliance with IIA and departmental standards, with minimal supervision) Communicate regularly and directly with Internal Audit Director and Shift4 Management May be asked to perform special reviews, other duties or operational audits, as needed Qualifications: Bachelor’s Degree in Accounting and/or Accounting Information Systems 4-7 years of experience, combination of public accounting and public company internal audit dept a plus Professional certification (e.g. CIA, CISA, etc.) obtained, in process or show willingness to pursue Excellent written and verbal communication skills, including presentation skills Experience with information systems a plus (Oracle, Blackline) Experience in the payment processing industry a plus &nbsp; We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Manager, IT Internal Audit

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. Responsibilities In this role, you will have the ability to help a merchant’s business become successful utilizing the latest Point of Sale technology. If you have been looking to add purpose to your career and feel recognized in your position, look no further. As an outside sales account executive, you are the heart of the Shift4 sales force, a driving force for being a leader in Point of Sale systems worldwide. Come join the team and enjoy a successful career with Shift4. Set appointments with merchants to present Point of Sale with Shift4 merchant servicing products.&nbsp; Prospect over the phone, face-to-face through networking, and building referral partnerships. Assist existing clients with additional add-on services including Hardware, Software, and Professional Services. Build relationships with our merchants by listening to their needs/desires and resolving any outstanding needs.&nbsp; Explain the value of Shift4 products through your laptop or Point of Sale device. Listen, identify, and qualify sales opportunities to up-sell additional products and services. Develop new accounts and target areas for new growth or market value. Exhibit a high level of professionalism and apply company policies and procedures to effectively grow market share.&nbsp; Responsible for signing new logos in your assigned territory.&nbsp; Develops knowledge of current products and services as well as changes and updates within the payments industry. Maintaining regular communication with your direct manager.&nbsp; Attend weekly meetings to review your Pipeline and forecast new opportunities that you’ll secure. Qualifications Willingness to cold-call and set meetings with potential clients in-person. Willingness to close deals in a fast pace sales cycle. Requires an entrepreneurial spirit and hunter-like mentality. Computer and smartphone literacy. Background in door-to-door/outside sales experience. Ability to meet sales quotas.&nbsp; CRM experience. Restaurant hospitality experience is a plus. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

Solution Specialist

Overview Shift4 (NYSE: FOUR)&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;www.shift4.com. &nbsp; SummaryThe back office support representative serves as the support arm of the underwriting team globally. This role is responsible for monitoring underwriting holds, analyzing account changes, queue management, and related entry work. Team members manage their own workload to meet daily productivity and quality standards, supporting timely merchant onboarding and account maintenance across multiple regions. Responsibilities Support risk mitigation by completing outbound verification calls for bank details and flagged fraud alerts. Approve Gateway Only Applications according to underwriting criteria. Validate changes to authorized signers and legal names via addendums. Review previously held addendums for approval eligibility. Update CAN merchant profiles in GMAS. Retrigger failed commands for merchants using alternative ACH Payments. Ensure all work in the queue meets daily deadlines. Review and resolve underwriting holds to facilitate timely application approvals. Manage assignment of new underwriting applications to ensure timely review. Identify and decline accounts exceeding 90 days on hold. Review auto-approved accounts for MCC updates. Assess DBA name updates for MCC alignment. Monitor merchants flagged for possible OFAC and TMF matches; review reports daily. Analyze credit reports for fraud alerts, security freezes, or bankruptcy actions. Review EU Sub-Merchant onboarding requests according to internal compliance policies. Approve legal name change closures. Execute ACH hold adjustments on US and CAN accounts. Monitor site inspections ordered by Underwriting. Complete bank audits for US and CAN merchants. Establish merchant profiles from submitted global applications (Canada, EU, Puerto Rico, Virgin Islands). Communicate with merchants and sales partners to obtain required items. Assist with TIN mismatches and backup withholding. Complete data entry tasks for existing merchants. Collaborate with Customer Service, Underwriting, Legal, Relationship Managers, and other internal departments. Cross-train in Underwriting as needed. Complete project lists and additional tasks at management’s discretion. Qualifications Experience with Microsoft Office Suite and Google Suite. Strong accuracy in data entry and document review. Excellent listening, written, phone, and verbal communication skills. Strong problem-solving and critical thinking abilities. Experience analyzing credit and financial statements. Self-starter able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment. High school diploma or equivalent. Administrative or Customer Service support experience preferred. &nbsp; &nbsp;We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;

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