Rackspace Technology is a leading end-to-end multicloud technology solutions company. With a history dating back to 1998, Rackspace has been a trailblazer in helping businesses navigate and optimize their cloud environments. The company's comprehensive suite of services, including cloud management, security, and application modernization, has positioned Rackspace as a trusted partner for organizations looking to harness the power of the cloud for innovation and growth.

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<div><span style="font-size: 14px;">The Customer Success &amp; Support Associate provides operational, administrative, and customer‑facing support to both the Customer Success Management (CSM) organization and customer teams. This role ensures fast and efficient handling of customer requests, supports account health and delivers a fanatical support experience to their assigned customer.</span></div><div><br></div><div><span style="font-size: 14px;">The Associate proactively resolves customer inquiries, reduces operational friction, and coordinates Rackspace resources to ensure that both technical and operational issues are resolved within agreed timeframes. This position serves as a direct interface between customer teams and&nbsp; the Customer Success Managers assigned to the account.</span></div><div><br></div><div><b style="font-size: 11pt;">Work Location:</b><span style="font-size: 11pt;"> Mexico City</span></div><div><span style="font-size: 16px;">- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico</span></div><div><br></div><div><b>Please submit your resume in English to be considered for this role. Interviews will be held in English and Spanish.</b></div>

Customer Success and Support Associate (Mexico City)

<div>Role Summary</div><div>Lead automated testing across UI, API, and orchestration, embedding quality gates in GitLab pipelines.</div><div><br></div><div>Experience: 10+years</div>

Senior Automation Tester (Working Days: Sunday to Thursday)

<div>Role Summary</div><div>Build and operate Airflow DAGs and Python connectors to automate private cloud resource provisioning/lifecycle exposed through the CMP.</div><div><br></div><div>Experience: 10+years</div>

Senior Cloud Automation Engineer (Working Days: Sunday to Thursday)

<div>Role Summary</div><div>Implement/operate CMP CI/CD, environments, and platform tooling to enable rapid, safe, secure deliveries.</div><div><br></div><div>Experience: 10+years</div>

Senior DevOps Engineer (Working Days: Sunday to Thursday)

<div>We are currently looking for and experienced Executive Assistant to provide comprehensive support services to two regional members of our executive leadership team in our EMEA business. The role will require someone with a proven track record working accross multiple time zones, managing international travel and complex diary management.</div>

Executive Assistant

<div>Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry!</div><div>&nbsp;</div><div>Our ‘EMEA Security’ practice is looking for Senior Security Engineers in India. As part of a small, but fast-growing team, you will be the Subject Matter Expert (SME) to advise and guide customers on their cloud security journey.&nbsp;</div><div>&nbsp;</div><div>You will be engaged with industry-leading enterprise customers to help improve their security posture and to remediate security issues present in their environments. Providing thought leadership and consultancy, you will be an expert security professional guiding our customers through their digital transformation journeys in a safe and secure way. This may be applicable to a customer’s single cloud, multi-cloud, or hybrid cloud environment. </div><div>&nbsp;</div><div>You will also be relied upon to help us evolve existing services, as part of a winning team on a mission to deliver market leading security services to our customers.</div>

Senior Cloudflare Engineer - IN (R-23005)

<div><b>Senior Backend Developer </b></div><div>(Working Days: Sunday to Thursday)</div><div>Timing: 1 to 10 pm IST</div><div>Experience Range: 8 to 14 Years</div><div>Work Location: Remote (India)</div><div><br></div><div><b>Role Summary</b></div><div><br></div><div>Build robust Django/DRF services and APIs for CMP, with clean domain models, secure operations, and tight orchestration integration.</div><div><br></div><div><b>Key Responsibilities</b></div><div><br></div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Design REST/GraphQL endpoints, serializers, permissions, and pagination.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Implement domain logic, idempotent operations, audit logging, rate limiting.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Integrate with Airflow (events/callbacks/webhooks) and authN/Z (OIDC/JWT).</div><div><br></div><div><br></div><div><b>Required Skills</b></div><div><br></div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Python, Django/DRF, Postgres/Redis; API-first development and testing (pytest).</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>SSDLC/OWASP, schema design, performance profiling/caching.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Private cloud integration (IaaS/PaaS/DBaaS), multi-tenant isolation.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>PostgreSQL primary development; MS SQL interop and data exchange.</div><div><br></div><div><br></div><div><b>KPIs / Success Measures</b></div><div><br></div><div><span style="font-size: 7pt;">&nbsp;</span>API latency/availability, error rates, defect escape rate, coverage, throughput.</div><div><br></div><div><br></div><div><b>Tools / Tech</b></div><div><br></div><div>Python, Django/DRF, PostgreSQL, MS SQL Server, Redis, Celery (optional), pytest</div>

Software Developer IV-IN (Backend Development Python Django/DRF)

<div><b>Role</b>: Sr Technical Writer</div><div><b>Experience Level</b>: 8 to 14 yrs</div><div><b>Shift Timing</b>: 1 pm to 10 pm IST</div><div><b>Shift Days</b>: Sunday to Thursday</div><div><br></div><div><br></div><div><b>Role Summary</b></div><div><br></div><div>Produce accurate, developer- and operator-friendly CMP documentation: API specs, runbooks, onboarding, and ADRs—aligned with docs-as-code.</div><div><br></div><div><b>Key Responsibilities</b></div><div><br></div><div><br></div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Maintain API docs (OpenAPI), SDK examples, and usage guides.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Document architecture, ADRs, operational playbooks/runbooks.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Write release notes and UI help; enforce doc standards and versioning.</div><div><br></div><div><br></div><div><b>Required Skills</b></div><div><br></div><div><br></div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Technical writing for developer platforms; Markdown/docs-as-code.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Read code (Python/TypeScript) and interpret API contracts.</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Private cloud operational models (IaaS/PaaS/DBaaS, networking, IAM/PAM).</div><div>·<span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Document PostgreSQL/MS SQL operational procedures.</div><div><br></div><div><br></div><div><b>KPIs / Success Measures</b></div><div><br></div><div><br></div><div><span style="font-size: 7pt;">&nbsp; </span>Documentation completeness/accuracy, onboarding time reduction, support deflection.</div><div><br></div><div><br></div><div><b>Tools / Tech</b></div><div><br></div><div>Markdown, MkDocs/Docusaurus, OpenAPI/Swagger, Mermaid/PlantUML, GitLab</div>

Sr Technical Writer

AI Model Serving Specialist

<div><span style="font-size: 11pt;">We are looking for&nbsp;a Senior Cloud Architect specializing in Azure who is experienced at&nbsp;leading application migration assessments, cloud readiness evaluations, and delivering high-quality architectural designs. The successful candidate will have&nbsp;expertise&nbsp;in </span><b style="font-size: 11pt;">Azure, networking, security, IAM, Kubernetes (AKS), containers, Azure App Service, DevOps practices, and GitHub Actions.</b><span style="font-size: 11pt;"> This role requires strong analytical abilities, proactive communication, and outstanding soft skills to effectively engage with stakeholders and teams.&nbsp;</span></div><div><br></div><div><b>Work Location</b>: United States of America</div><div><span style="font-size: 7pt;">&nbsp;-&nbsp;</span><span style="font-size: 10.5pt;">If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.</span></div><div><span style="font-size: 10.5pt;">·</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;</span><span style="font-size: 10.5pt;">If not located near an office, you may work 100% remotely.&nbsp;</span></div>

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