Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of their growth. With its cutting-edge automation capabilities, Gorgias revolutionizes the way businesses interact with their customers, providing them with efficient and personalized support across email, voice, SMS, live chat, and social media channels.

Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and eight offices in San Francisco, New York, Charlotte, Toronto, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.

Today, Gorgias serves 12,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BruMate, and TUSHY.

Customer Implementation Manager

Communications Operations Manager

Senior Product Manager, Conversational AI

Account Manager, Support Suite

Chief Marketing Officer / CMO

VP of Sales

Solutions Consultant

Native Apps Engineer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h3>About the Role</h3>As a Lifecycle Growth Manager, you will own and optimise end-to-end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution.You will design and implement personalised, automated journeys across email and in-product surfaces, using segmentation, usage signals and behavioural triggers. You will collaborate closely with Product Managers, Data Scientists, Engineers and PMMs to build self-serve paths and engagement programmes that scale across customer segments and product lines.This role is ideal for someone who thinks like a product manager, acts like a growth hacker and writes like a marketer, and who thrives in a fast-paced, outcome-driven environment.You’ll report to the Product Growth Lead and collaborate cross-functionally with teams company-wide. <h3>What You Will Do</h3><ul style="min-height:1.5em"><li>Own the end-to-end strategy and execution of lifecycle programs across email and in-product, designing AI-powered, personalized journeys that drive activation, retention, and revenue growth</li><li>Define and report on lifecycle KPIs (activation, NRR, feature usage), analyzing performance to identify drop-offs, scale winning strategies, and inform ongoing optimization</li><li>Design and run structured experiments (A/B, multivariate, variant routing) with clear hypotheses and iteration loops to continuously improve campaign performance</li><li>Leverage segmentation and automation using product usage, behavioral signals, and ML techniques to deliver personalized experiences at scale</li><li>Use LLM tools and prompt engineering to generate, test, and QA lifecycle content for brand alignment, narrative cohesion, and performance impact</li><li>Collaborate cross-functionally with Product, PMM, Data, and CX teams to ensure alignment with GTM strategy and a consistent, high-quality experience across touchpoints.</li></ul><h3>Our Stack</h3><ul style="min-height:1.5em"><li>Outreaches and Initiatives: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.candu.ai/">Candu</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.guideflow.com/">Guideflow</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.promptlayer.com/">PromptLayer</a></li><li>CRM: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.vitally.io/">Vitally</a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.hubspot.com/">Hubspot</a></li><li>Data Activation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://hightouch.com/">Hightouch</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="segment.com">Segment</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/app/zaps">Zapier</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.getcargo.io/">Cargo</a></li><li>Data Transformation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.getdbt.com/">dbt</a></li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li>4-7 years of experience in lifecycle marketing, customer marketing, or growth marketing at a SaaS company—ideally in a PLG or ecommerce environment.</li><li>Proven track record of owning and executing successful lifecycle strategies that demonstrate impact on business metrics (activation, engagement, retention, ARR).</li><li>Data-informed and analytical, comfortable interpreting product usage patterns, funnel drop-offs, and running cohort or incrementality analysis (SQL a plus)</li><li>AI-savvy, with hands-on experience using LLMs beyond copywriting—such as personalized varianting, decision trees, or scaled journey design</li><li>Customer-obsessed, with the ability to translate merchant needs, pain points, and motivations into lifecycle strategies that deliver both business outcomes and great customer experiences</li><li>Strategic thinker and clear communicator who simplifies complexity and articulates insights persuasively to cross-functional stakeholders</li><li>Independent operator who can ship quickly, prioritize effectively, and scale what works in a fast-moving environment</li><li>Proficient with marketing automation and data platforms (e.g. Iterable, Braze, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, Segment, Mixpanel, Amplitude) for segmentation, orchestration, and analytics</li><li>Strong experimentation mindset: skilled at forming hypotheses, applying the right testing methodology (A/B tests, sequential testing, holdouts, or directional pilots), and iterating quickly based on insights</li><li>Strong project manager, able to manage dependencies, prioritize effectively, balance multiple initiatives, and drive programs to timely completion</li></ul><h3>🌟 Bonus Points</h3><ul style="min-height:1.5em"><li>Experience supporting both self-serve and sales-assisted lifecycle paths</li><li>Background in ecommerce, especially with tools like Shopify, Klaviyo or Recharge</li><li>Exposure to monetisation levers such as usage-based pricing, expansion triggers or plan migrations Perks and Benefits</li><li>🏖️ 25 days of paid leave (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 Weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs</li><li>💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (<a target="_blank" rel="noopener noreferrer nofollow" href="https://photos.google.com/share/AF1QipODfjC3mnvGjZvYfoYuAA2xQ7hdQYN6-_PuooMB13SKwJOgC45QbqOV4QJ9z4KVMA?key=QnBha1E2c0JTYlpfV1BjeHFYVmwwQlBOa01kZmVn">Here</a> is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Lifecycle Growth Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Please include portfolio link in CV About the Design Team at GorgiasAt Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).We’re scaling fast, and we’re now looking for a Senior Product Designer who can bring a fresh level of energy, urgency, and innovation to the team.What You'll DoYou’ll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact.Key Responsibilities:<ul style="min-height:1.5em"><li>Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers</li><li>Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what’s possible</li><li>Bring a strong visual and interaction design sensibility to the team, elevating product quality</li><li>Proactively identify UX opportunities and advocate for innovative solutions</li><li>Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc.</li><li>Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation</li><li>Drive design reviews and contribute actively to critiques, mentoring other designers as needed</li><li>Influence product and UX strategy with a "get it done" mindset</li></ul>Who You AreWe’re looking for someone who combines excellent UI craft with a relentless drive for action and clarity.You have:<ul style="min-height:1.5em"><li>A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)</li><li>3–5 years of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments</li><li>You're customer obsessed, deeply understand their problems and base your design decisions on their needs and goals</li><li>Advanced skills in Figma</li><li>You're a self-starter who takes initiative and doesn’t wait for permission to improve things</li><li>An ability to influence teams and processes to drive change, not just follow along</li><li>A direct communication style and high urgency - you value clarity, momentum, and fast decision-making</li><li>Experience working with or contributing to design systems in cross-functional teams</li></ul>Nice to Have:<ul style="min-height:1.5em"><li>Familiarity with emerging AI-based design/prototyping tools like Lovable, V0, Cursor and other prompting design tools</li><li>Background designing for AI-powered features or data-heavy tools</li><li>Previous experience co-located with product and engineering teams in high-growth startups</li><li>Based in or willing to relocate to New York or Paris</li></ul><h3>Our Hiring Process</h3><ol style="min-height:1.5em"><li>Intro Call &amp; Portfolio Review – with Gerard (Talent Acquistion)</li><li>Hiring Manager Interview – with Bora (VP Product Design)</li><li>Case Study Presentation – to Bora, Emi &amp; Chris (Product Design members)</li><li>Leadership Interview – with Thomas (VP of Product)</li><li>Reference Check and offer</li></ol>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Product Designer

Senior Product Designer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the Agency Partnerships Team</h2>At Gorgias, partnerships drive over 50% of our revenue, and agency partners are a cornerstone of our ecosystem. We're looking for an Enterprise Partnerships Manager to manage and grow relationships with our most strategic development, digital marketing and e-commerce agencies. This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers.You’ll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own and grow a portfolio of enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment.</li><li>Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.</li><li>Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.</li><li>Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting.</li><li>Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.</li><li>Implement and optimize a revenue-under-management model for key agencies.</li><li>Represent Gorgias at industry conferences and travel regularly (~25%) to key partner hubs like New York and Los Angeles.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3 to 5+ years of enterprise partnership experience, ideally with a background in partnerships, enterprise sales, or strategic account management.</li><li>Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships.</li><li>A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes.</li><li>Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives.</li><li>Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams.</li><li>Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.</li></ul><h2>Outcomes You’ll Drive</h2><ul style="min-height:1.5em"><li>Identify, onboard, and grow a portfolio of top enterprise agency partners.</li><li>Increase partner-sourced and partner-influenced revenue through joint GTM efforts.</li><li>Deepen partner enablement and co-selling motions with Gorgias sales and success teams.</li><li>Strengthen Gorgias’ presence in the enterprise e-commerce space via the agency ecosystem.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li><li>📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)</li><li>🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Enterprise Partnerships Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>The teams you could be joining</h2>Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones <h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.</li><li>Optimize our apps for speed and scalability, ensuring they work smoothly on any browser</li><li>Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.</li><li>Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>You’ve got 5+ years of experience with TypeScript and React.</li><li>You know the ins and outs of the frontend stack—CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.</li><li>You’ve worked in high-traffic environments — where scalability and performance are crucial.</li><li>You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.</li><li>You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:</li><li>You leverage React composition model to build reusable, well tested and flexible components.</li><li>You're familiar with modern async state handling (react-query).</li><li>Inversion of control and the testing pyramid are familiar concepts to you.</li><li>You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.</li></ul>Nice to have: You’re familiar with WebSockets.Bonus Points If You Have:<ul style="min-height:1.5em"><li>Pnpm for tooling</li><li>You’re familiar with frontend UI/UX scaling topics like design systems</li><li>You’re interested in frontend architecture and platform work</li></ul><h2>Interview process</h2>Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.<ol style="min-height:1.5em"><li>Meet one of our tech recruiters (30 minutes)</li><li>Meet two of our Engineering Managers (45 minutes)</li><li>Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)</li><li>Meet the CTO and co-founder (30 minutes)</li></ol>After completing these steps, we conduct reference checks before extending an offer.<h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Front End Engineer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>The teams you could be joining</h2>Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.</li><li>Optimize our apps for speed and scalability, ensuring they work smoothly on any browser</li><li>Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.</li><li>Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>You’ve got 5+ years of experience with TypeScript and React.</li><li>You know the ins and outs of the frontend stack—CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.</li><li>You’ve worked in high-traffic environments — where scalability and performance are crucial.</li><li>You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.</li><li>You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:</li><li>You leverage React composition model to build reusable, well tested and flexible components.</li><li>You're familiar with modern async state handling (react-query).</li><li>Inversion of control and the testing pyramid are familiar concepts to you.</li><li>You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.</li></ul>Nice to have: You’re familiar with WebSockets.Bonus Points If You Have:<ul style="min-height:1.5em"><li>Pnpm for tooling</li><li>You’re familiar with frontend UI/UX scaling topics like design systems</li><li>You’re interested in frontend architecture and platform work</li></ul><h2>Interview process</h2>Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.<ol style="min-height:1.5em"><li>Meet one of our tech recruiters (30 minutes)</li><li>Meet two of our Engineering Managers (45 minutes)</li><li>Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)</li><li>Meet the CTO and co-founder (30 minutes)</li></ol>After completing these steps, we conduct reference checks before extending an offer.<h2> Company Benefits and Perks </h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave</li><li>💻 MacBook Pro</li><li>🏥 We provide private health insurance</li><li>🍽️ Monthly lunch stipend of $300 gross added to your salary</li><li>💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)</li><li>📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the TeamThe Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic onboarding approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate.Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.About the RoleAs the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover to configuration to training. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and Automate. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.What You’ll Do<ul style="min-height:1.5em"><li>Conduct in-depth onboarding and optimization sessions for new customers, tailoring the experience to drive adoption and usage of our products.</li><li>Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.</li><li>Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and Automate products.</li><li>Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.</li><li>Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.</li><li>Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.</li><li>Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the Automate product.</li><li>Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.</li><li>Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.</li></ul>Who You Are<ul style="min-height:1.5em"><li>Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating as successful track record. E-commerce experience is a plus!</li><li>Language Skills: Proficiency in English is required.</li><li>Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.</li><li>Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills.</li><li>Work Approach: Proficient in concurrently managing up to 50 accounts, adept at tailoring support to meet the diverse needs of both small and large merchants.</li><li>Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.</li><li>Relationship Building: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption.</li><li>Passion for Learning: Demonstrated passion for continuous learning and personal growth.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation </li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches </li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home</li><li>📚 Get up to €1500 of learning material support per year (such as books, courses, and individual coaching sessions) directly linked to your job scope.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the TeamThe Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic onboarding approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate.Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.About the RoleAs the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover to configuration to training. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and Automate. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.What You’ll Do<ul style="min-height:1.5em"><li>Conduct in-depth onboarding and optimization sessions for new customers, tailoring the experience to drive adoption and usage of our products.</li><li>Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.</li><li>Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and Automate products.</li><li>Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.</li><li>Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.</li><li>Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.</li><li>Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the Automate product.</li><li>Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.</li><li>Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.</li></ul>Who You Are<ul style="min-height:1.5em"><li>Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating as successful track record. E-commerce experience is a plus!</li><li>Language Skills: Proficiency in English is required.</li><li>Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.</li><li>Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills.</li><li>Work Approach: Proficient in concurrently managing up to 50 accounts, adept at tailoring support to meet the diverse needs of both small and large merchants.</li><li>Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.</li><li>Relationship Building: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption.</li><li>Passion for Learning: Demonstrated passion for continuous learning and personal growth.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full-remote/year</li><li>🧸 Paid parental leave (16 Weeks)</li><li>🍽️ $300/month for lunch expenses (you'll have your own Gorgias credit card)</li><li>🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs</li><li>💆🏻‍♀️ Get $700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get $2000 of learning material and wellness support per year! Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.</li><li>Design and implement monitoring &amp; observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.</li><li>Collaborate across teams to integrate AI-driven features into our customer support ecosystem.</li><li>Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions</li><li>Contribute to strategic decision-making on system design, best practices, and long-term scalability.</li><li>Mentor junior engineers and help shape the engineering culture at Gorgias.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>4+ years of experience building and maintaining scalable web applications.</li><li>Deep expertise in system design, microservices, cloud-native and event-driven architecture.</li><li>Strong experience in TypeScript, Node.js, React, and cloud computing platform</li><li>Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).</li><li>Proven ownership over large-scale projects, from design to deployment.</li><li>Experience working in a cross-functional, product-focused team.</li></ul><h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Full-Stack Engineer - Backend focus

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamThe Learning &amp; Development Team is part of the People organization at Gorgias.We design and deliver impactful programs that help every Gorgian grow, from onboarding to leadership development to AI adoption. Our mission is to empower teams to learn faster, work smarter, and thrive in a fast-changing SaaS environment.You’ll join a high-impact function driving AI-enabled learning transformation, helping 400+ employees leverage new tools and mindsets to scale their impact. What You’ll DoBuild engaging learning experiences: Create internal programs that blend micro-learning, storytelling, and digital resources to help teams build new skills.Operationalize AI first workflows: Transform the delivery of enablement by creating bots, agents, and fully automated process for subject matter experts to share their knowledge.Coordinate program delivery: Support logistics, communications, and participant engagement for internal learning sessions and onboarding cohorts.Measure and iterate: Track participation, collect feedback, and continuously improve program design using data and learner insights.Build scalable learning assets: Develop templates, visuals, and Notion pages that make knowledge sharing effortless across the organization.Who You Are You’re curious, creative, and energized by the idea of helping people work smarter through technology. You thrive at the intersection of learning, design, and AI.Specifically, you have:<ul style="min-height:1.5em"><li>A strong interest in AI and digital transformation in the workplace.</li><li>Excellent writing, storytelling, and presentation design skills.</li><li>Comfort with tools in general.</li><li>A bias for action: you love building, testing, and iterating quickly. </li></ul>Why it matters You’ll help shape how 400+ team members adopt AI across roles, teams, and workflows — making Gorgias one of the most AI-fluent companies in SaaS.By the end of your internship, you’ll have designed programs that accelerate learning and digital transformation at scale, a portfolio you’ll be proud to share anywhere.Perks and Benefits On top of the mandatory benefits, you'll get: 💰 €1885 compensation per month 💻 MacBook Pro and home-office setup support 🌍 Flexible work environment 🧠 Mentorship from experienced People and AI leadersAI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Generic Job Template (2025)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.</li><li>Design and implement monitoring &amp; observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.</li><li>Collaborate across teams to integrate AI-driven features into our customer support ecosystem.</li><li>Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions</li><li>Contribute to strategic decision-making on system design, best practices, and long-term scalability.</li><li>Mentor junior engineers and help shape the engineering culture at Gorgias.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>4+ years of experience building and maintaining scalable web applications.</li><li>Deep expertise in system design, microservices, cloud-native and event-driven architecture.</li><li>Strong experience in TypeScript, Node.js, React, and cloud computing platform</li><li>Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).</li><li>Proven ownership over large-scale projects, from design to deployment.</li><li>Experience working in a cross-functional, product-focused team.</li></ul><h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave</li><li>💻 MacBook Pro</li><li>🏥 We provide private health insurance</li><li>🍽️ Monthly lunch stipend of $300 gross added to your salary</li><li>💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)</li><li>📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are seeking a driven, strategic, and highly entrepreneurial Enterprise Account Executive to lead our expansion into the United Kingdom and DACH region, with a primary focus on acquiring high-value merchants generating $20M+ in GMV. As one of the first enterprise hires in the region, you will serve as a cornerstone for Gorgias’ presence across the UK and German-speaking markets.This role is ideal for someone who thrives in new markets: you’ll identify high-value opportunities, shape our go-to-market motion, and build the foundation for what will become major revenue regions for Gorgias. You’ll operate with significant autonomy, backed by global teams, as you position Gorgias as the leading customer experience platform for large-scale e-commerce and retail brands across the UK and DACH.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead UK and DACH market development as an early regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds.</li><li>Build and execute enterprise acquisition strategies tailored to the UK and German/DACH ecommerce landscapes, aligned with global revenue goals.</li><li>Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV.</li><li>Work and convert enterprise leads based out of Germany and the broader DACH market, conducting discovery, demos, and negotiations in German when required.</li><li>Collaborate with BDR &amp; ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with UK and DACH buyers.</li><li>Act as a regional GM by growing existing partnerships, establishing new relationships, influencing GTM resourcing, and shaping our long-term footprint in the UK and Europe.</li><li>Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes.</li><li>Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A seasoned enterprise seller with 5+ years of enterprise SaaS experience and a track record of closing complex, high-value deals.</li><li>Fluent in German and English, with the ability to sell, negotiate, and build relationships with senior stakeholders in German-speaking markets.</li><li>Experience working enterprise opportunities and leads based in Germany and/or the broader DACH region.</li><li>Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly.</li><li>Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region.</li><li>Strategic in your approach, able to craft territory plans, outbound strategies, and prioritization frameworks.</li><li>An exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders.</li><li>Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes.</li><li>Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Enterprise Account Executive (DACH Market)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.</li><li>Design and implement monitoring &amp; observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.</li><li>Collaborate across teams to integrate AI-driven features into our customer support ecosystem.</li><li>Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions</li><li>Contribute to strategic decision-making on system design, best practices, and long-term scalability.</li><li>Mentor junior engineers and help shape the engineering culture at Gorgias.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>4+ years of experience building and maintaining scalable web applications.</li><li>Deep expertise in system design, microservices, cloud-native and event-driven architecture.</li><li>Strong experience in TypeScript, Node.js, React, and cloud computing platform</li><li>Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).</li><li>Proven ownership over large-scale projects, from design to deployment.</li><li>Experience working in a cross-functional, product-focused team.</li></ul><h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>💰 13th and 14th salary included in the offer</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 Weeks)</li><li>💻 MacBook Pro</li><li>🍽️ €300/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 Private healthcare covered 100% by Gorgias</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About This Role</h2>The Ecommerce Team is the engine of our new AI product. We are looking for a Product Manager who can work closely with technical teams, understands how things work in detail, and can drive alignment across many stakeholders. You will own one of the most important assets in the company: our customer data. Instead of just maintaining pipelines, you will define and build the data ingestion, storage, and Customer Data Platform (CDP) that powers our AI strategy. This is a high‑impact role with strong ownership, high expectations, and a lot of responsibility in a fast‑moving environment.<h2>⚙️ What is the Ecommerce Team?</h2>The Ecommerce Team owns how we ingest, unify, and store all customer data. The team is the bridge between the merchant’s store (for example Shopify), our helpdesk, and all our AI products. Your mission is to make sure our customers and our AI agent always have the right data they need, when they need it. This includes building a proprietary CDP that can ingest millions of data points (orders, tracking events, customer behavior) in real time and transform them into clear and actionable context for users. Without this team, the AI cannot “see” the customer.<h2>💼 Working Conditions &amp; Expectations</h2><ul style="min-height:1.5em"><li>🌍 We hire globally; working in a European time zone is a strong plus.</li><li>👑 You have a high level of autonomy and ownership. You drive the vision, the execution, and cross‑functional alignment end to end.</li><li>👷‍♀️ You are a hands‑on builder who brings structure to complex situations. You do not wait for a specification; you write it. You help design data flows, define retention policies, and challenge architecture choices when needed. You are comfortable deciding how a customer profile is stored in the CDP, how it is displayed in the UI, and how it should be explained to customers.</li></ul><h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Work closely with Engineering, Design, Marketing, Sales, and Customer Success to deliver measurable impact across teams.​</li><li>Talk regularly to customers to validate ideas, test hypotheses, and improve the product based on feedback.​</li><li>Partner with multiple engineering teams to guide the evolution of our end‑to‑end data pipeline.​</li><li>Build and scale one of our most strategic AI‑powered initiatives.​</li></ul><h2>💡 Who You Are</h2><ul style="min-height:1.5em"><li>A builder who enjoys ownership, fast execution, and frequent iteration.​</li><li>Strong product judgment, with a clear sense of what is important and what is not.​</li><li>Comfortable working with both technical and business stakeholders and talking directly to customers.​</li><li>Experienced with complex systems and shipping products, ideally in startups or early‑stage environments.​</li><li>Familiar with the Shopify ecosystem and its data model, or eager to ramp up quickly</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Product Manager - Ecommerce team

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About This Role</h2>The Ecommerce Team is the engine of our new AI product. We are looking for a Product Manager who can work closely with technical teams, understands how things work in detail, and can drive alignment across many stakeholders. You will own one of the most important assets in the company: our customer data. Instead of just maintaining pipelines, you will define and build the data ingestion, storage, and Customer Data Platform (CDP) that powers our AI strategy. This is a high‑impact role with strong ownership, high expectations, and a lot of responsibility in a fast‑moving environment.<h2>⚙️ What is the Ecommerce Team?</h2>The Ecommerce Team owns how we ingest, unify, and store all customer data. The team is the bridge between the merchant’s store (for example Shopify), our helpdesk, and all our AI products. Your mission is to make sure our customers and our AI agent always have the right data they need, when they need it. This includes building a proprietary CDP that can ingest millions of data points (orders, tracking events, customer behavior) in real time and transform them into clear and actionable context for users. Without this team, the AI cannot “see” the customer.<h2>💼 Working Conditions &amp; Expectations</h2><ul style="min-height:1.5em"><li>🌍 We hire globally; working in a European time zone is a strong plus.</li><li>👑 You have a high level of autonomy and ownership. You drive the vision, the execution, and cross‑functional alignment end to end.</li><li>👷‍♀️ You are a hands‑on builder who brings structure to complex situations. You do not wait for a specification; you write it. You help design data flows, define retention policies, and challenge architecture choices when needed. You are comfortable deciding how a customer profile is stored in the CDP, how it is displayed in the UI, and how it should be explained to customers.</li></ul><h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Work closely with Engineering, Design, Marketing, Sales, and Customer Success to deliver measurable impact across teams.​</li><li>Talk regularly to customers to validate ideas, test hypotheses, and improve the product based on feedback.​</li><li>Partner with multiple engineering teams to guide the evolution of our end‑to‑end data pipeline.​</li><li>Build and scale one of our most strategic AI‑powered initiatives.​</li></ul><h2>💡 Who You Are</h2><ul style="min-height:1.5em"><li>A builder who enjoys ownership, fast execution, and frequent iteration.​</li><li>Strong product judgment, with a clear sense of what is important and what is not.​</li><li>Comfortable working with both technical and business stakeholders and talking directly to customers.​</li><li>Experienced with complex systems and shipping products, ideally in startups or early‑stage environments.​</li><li>Familiar with the Shopify ecosystem and its data model, or eager to ramp up quickly</li></ul><h2>Perks &amp; Benefits🏖️ 5-week vacation</h2><ul style="min-height:1.5em"><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave</li><li>💻 MacBook Pro</li><li>🏥 We provide private health insurance</li><li>🍽️ Monthly lunch stipend of $300 gross added to your salary</li><li>💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)</li><li>📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion. This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.</li><li>Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.</li><li>Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.</li><li>Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.</li><li>Strengthen process &amp; predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.</li><li>Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.</li><li>Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.</li><li>Own reporting &amp; accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.</li><li>Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.</li><li>Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.</li><li>Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust.</li><li>Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.</li><li>Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders.</li><li>Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools.</li><li>SaaS &amp; E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus.</li><li>Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting.</li></ul><h2>Perks And Benefits</h2>Compensation: $222k to $246k OTE (CAD)🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Sales Manager, Commercial Expansion

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion. This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.</li><li>Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.</li><li>Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.</li><li>Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.</li><li>Strengthen process &amp; predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.</li><li>Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.</li><li>Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.</li><li>Own reporting &amp; accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.</li><li>Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.</li><li>Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.</li><li>Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust.</li><li>Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.</li><li>Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders.</li><li>Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools.</li><li>SaaS &amp; E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus.</li><li>Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting.</li></ul><h2>Perks And Benefits</h2>Compensation: $225k to $249k OTE (USD)🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>🚨 About This Role</h2>AI Journey is a strategic bet for Gorgias. We’re looking for a product leader who can act like a founder.You’ll join a high-impact environment where ownership is deep, expectations are high, and speed is critical. Your job is to build, iterate, and own one of our most strategic AI-powered initiatives.<h2>🤖 What is AI Journey?</h2>AI Journey is our flagship product initiative to reinvent how brands grow, not with generic, one-way marketing blasts, but through personalized, two-way conversations. It’s about creating better experiences for buyers and driving measurable business results for merchants.<h2>💼 Working Conditions &amp; Expectations</h2><ul style="min-height:1.5em"><li>🗽 This role is based in New York.</li><li>A high degree of autonomy and ownership is expected. You will drive vision, execution, and cross-functional alignment end to end.</li><li>This role is designed for a founder-type product builder, someone who thrives in unstructured environments and introduces structure as needed.</li></ul><h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Partner closely with Engineering, Design, Marketing, Sales, and Success to deliver impact across teams.</li><li>Talk to customers: validate hypotheses, iterate quickly based on feedback, and drive product-market fit.</li><li>Build and scale one of our most strategic AI-powered initiatives.</li></ul><h2>💡 Who You Are</h2><ul style="min-height:1.5em"><li>A founder-style builder who loves ownership, speed, and iteration.</li><li>Strong product instincts with a sharp eye for what matters (and what doesn’t).</li><li>Comfortable working across both business and technical stakeholders.</li><li>Naturally customer-facing, thriving in conversations with users.</li><li>Able to balance short-term speed with long-term product thinking.</li><li>Experienced in working with AI technologies such as LLMs, agents, and prompt workflows.</li></ul><h2>🔍 Ideal Profile</h2><ul style="min-height:1.5em"><li>Experience with DTC, marketing automation, or AI-driven marketing tools.</li><li>Hands-on involvement in early-stage product development or startups.</li><li>Technical curiosity or depth around AI/ML, prompt engineering, or automation.</li><li>Proven ability to ship products quickly and iterate based on signal.</li><li>Comfortable operating without a safety net and building the playbook as you go.</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Staff Product Manager - AI Journey

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.</li><li>Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).</li><li>Manage a high-velocity inbound pipeline, with some outbound to existing accounts.</li><li>Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.</li><li>Use data to identify upsell opportunities and prioritize outreach effectively.</li><li>Ask the right pain-point questions to uncover growth potential within each account.</li><li>Continuously optimize your sales process to improve deal velocity and hit/exceed quota.</li></ul><h2>Who You Are</h2>You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.<h2>Specifically, you have:</h2><ul style="min-height:1.5em"><li>2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.</li><li>A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.</li><li>Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.</li><li>A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.</li><li>A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.</li><li>Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.</li><li>Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.</li><li>Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.</li><li>Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.</li><li>Fluency in French.</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Experience working directly with eCommerce merchants or within a tech startup.</li><li>Background in running or advising online stores/brands on best practices.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Manager, Commercial

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the Design Team at GorgiasAt Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).We're now looking for a Senior Growth Designer to help us optimize and scale our product experience through data-informed UX design. This is a high-impact role focused on accelerating product-led growth by improving onboarding, activation, conversion, and expansion. What You'll DoYou’ll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.Key Responsibilities:<ul style="min-height:1.5em"><li>Design in-product growth flows that drive activation, conversion, and upsell</li><li>Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges</li><li>Identify friction points across the user journey using data, research, and product signals</li><li>Own UX for growth experiments from concept to shipped experience</li><li>Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)</li><li>Translate product and business goals into intuitive, impactful UX</li><li>Balance rapid iteration with exceptional UI craft and polish</li><li>Influence product strategy with a data-driven, test-and-learn mindset</li></ul>Who You AreYou’re a high-output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.You have:<ul style="min-height:1.5em"><li>A portfolio that shows growth-focused work (e.g. onboarding, upsell flows, product adoption), and measurable outcomes</li><li>4+ years of product or growth design experience, ideally in SaaS or B2C environments</li><li>Advanced Figma skills and familiarity with modern prototyping workflows</li><li>Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers</li><li>Deep understanding of product metrics and how UX drives conversion</li><li>Bias for action, you ship fast, test ideas, and iterate based on results</li><li>Direct communication style and ability to influence cross-functional teams</li><li>Passion for design systems, experimentation, and delivering user value</li></ul>Nice to Have:<ul style="min-height:1.5em"><li>Experience working in a product-led growth company</li><li>Familiarity with AI-first design tools like Lovable, V0, or Cursor</li><li>Experience designing for freemium or tiered subscription models</li></ul><h3>Our Hiring Process</h3><ol style="min-height:1.5em"><li>Intro Call &amp; Portfolio Review – with Gerard (Talent Acquistion)</li><li>Hiring Manager Interview – with Bora (VP Product Design)</li><li>Portfolio Review - Ines, Natasha, Jeremie ((Product Design members))</li><li>Case Study Presentation – to Bora, Emi &amp; Chris (Product Design members)</li><li>Leadership Interview – with Thomas (VP of Product)</li><li>Reference Check and offer</li></ol>Perks &amp; Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Growth Product Designer

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Product team at Gorgias</h2>At Gorgias, Product teams work cross-functionally with GTM functions, think “whole product”; Product Managers are full-stack and own outcomes. They are, therefore, responsible for the entire lifecycle of product development from discovery, delivery, adoption, and measuring impact.Our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team &amp; customer feedback, (3) effort &amp; risks as well as (4) company vision.Lastly, note that Gorgias is a fast-paced and high-growth company, and our team reflects that: we need to be agile, concise &amp; precise executioners. Between each other, we value candor &amp; honesty. We love sharing &amp; receiving feedback to achieve product &amp; operational excellence.<h2> About the Conversational Experience team</h2>Conversations are becoming the new storefront. In the next three years, shoppers will engage more through chat than through browsing. Gorgias is building the unified AI Agent that powers these conversations across every channel, delivering fast and accurate answers, driving revenue, reducing support costs, and giving brands a fully automated, end-to-end customer journey.The Conversational Experience team brings together the AI Agent and the full Helpdesk into a single, unified product surface to deliver a seamless, end-to-end conversational journey for shoppers and support agents. Having automation and human support owned within the same team sets us up for success: it enables us to design conversations holistically across channels, remove friction between AI and human handover, and ensure that what the AI does is deeply aligned with real agent workflows and operational needs. This tight integration allows brands to move from self-service to assisted support without breaking context, creating a more consistent, efficient, and revenue-driving experience across the entire customer lifecycle.Within Conversational Experience, the Orchestration squad owns the foundational systems that make the AI Agent reliable, trustworthy, and enterprise-ready. The team is responsible for how conversations are orchestrated end to end, covering pipeline orchestration, intent detection, routing, handover logic, AI controls, ticket assignment, global configuration, and the command center experience. By owning these core primitives, the Orchestration squad ensures the AI behaves deterministically, escalates correctly, and operates safely at scale, enabling large Shopify brands to confidently automate complex customer journeys while maintaining full control and visibility.<h2>What you will do</h2>As a Senior Product Manager, you will drive the development of tools that enable merchants to automate shopper interactions. Your mission is to power a world-class conversational experience that delivers fast, accurate, and personalized responses using state-of-the-art AI technologies. By joining us you will:<ul style="min-height:1.5em"><li>Own the product strategy and roadmap for the Orchestration layer of the AI Agent.</li><li>Partner with engineering and design to define team goals, architecture direction, and execution plans.</li><li>Build the core systems that make the AI Agent accurate, fast, predictable, and appropriate for enterprise-grade use across a wide range of support use cases.</li><li>Design scalable tools that let merchants configure the AI Agent in minutes, not weeks.</li><li>Collaborate closely with data science, engineering, PMM, and GTM teams to deliver high-quality features that impact adoption, automation, and revenue.</li><li>Conduct deep qualitative and quantitative research to understand how our underlying systems must evolve, identifying architectural gaps, system behaviors, and constraints that shape the next generation of AI Agent orchestration.</li><li>Work across B2B (merchants) and B2C (shoppers) experiences to ensure the AI Agent creates value for both.</li><li>Drive execution from strategy to delivery, ensuring business outcomes tied to OKRs.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Impact-obsessed: you drive high-velocity execution and take a hands-on approach where needed.</li><li>Strong product management experience owning strategy, complex problem areas, and long-term roadmaps.</li><li>Highly analytical, comfortable with BI tools, SQL, or scripting to inform decisions.</li><li>Organized and structured, thriving in fast-changing environments with high ambiguity.</li><li>Customer- and data-driven in every decision, with a demonstrated track record of delivering meaningful impact.</li><li>Comfortable working with LLMs or modern AI technologies (or eager to go deep)</li><li>Extremely comfortable collaborating with engineers, discussing architecture, system behaviors, failure modes, and technical tradeoffs.</li><li>Skilled at breaking down technical challenges into clear product requirements, sequencing, and strategic decisions.</li><li>Curious, resourceful, and proactive in researching technical approaches, best practices, and emerging patterns to guide system evolution.</li><li>Thrive in system-heavy problem spaces and enjoy understanding how things work under the hood.</li><li>Nice to have: Experienced in ecommerce or SaaS, ideally building for merchants (B2B) and shoppers (B2C).</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Product Manager - AI

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h3>About the Role</h3>We are seeking an exceptional Senior Enterprise Account-Based Marketing (ABM) Manager to own the scope of our enterprise ABM strategy. This role is focused on developing and executing world-class ABM programs that target enterprise accounts. Unlike broad SMB-focused approaches, this position requires someone who has already proven success building bespoke campaigns for enterprise and commercial clients, ideally within Fortune 500 accounts. We want somebody comfortable operating at the highest level, partnering with the biggest clients and representing some of the worlds most famous brands.You know how to get the right people in the room and then once there, ensure that everybody wins.You will act as the quarterback for Gorgias ABM initiatives, coordinating across sales, partnerships, events, product marketing, and content. Success in this role means upgrading the quality of our enterprise marketing across all channels, while partnering closely with leadership to move our company further upmarket.<h3>Key Responsibilities</h3><ul style="min-height:1.5em"><li>Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact.</li><li>Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision.</li><li>Elevate the quality of enterprise marketing touchpoints, including events, webinars, website messaging, and product demos.</li><li>Act as a central connector between events, partnerships, sales, product marketing, and content teams to deliver coordinated programs.</li><li>Provide constructive feedback on marketing execution, including identifying gaps and helping shape resourcing or personnel improvements if needed.</li><li>Build relationships across the organization by being collaborative, approachable, and highly effective in cross-team coordination.</li><li>Serve as a thought partner to senior leadership, challenging existing SMB-oriented approaches with enterprise-level expertise.</li><li>If successful, develop and lead a growing ABM team to scale enterprise initiatives.</li></ul><h3>What We’re Looking For</h3><ul style="min-height:1.5em"><li>Proven ABM expertise with enterprise or commercial accounts (not SMB-focused).</li><li>Track record of high-quality campaign execution – able to share specific examples of impactful ABM programs.</li><li>Strong communicator and able to influence and coordinate across multiple stakeholders.</li><li>Ability to get buy-in externally and internally on ABM initiatives</li><li>Independent and confident, with enterprise ABM skills stronger than our current leadership team.</li><li>Comfortable providing direct and honest feedback, including around existing processes and people.</li><li>Strategic thinker with the ability to challenge assumptions and introduce new, higher-bar approaches.</li></ul> Perks And Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Enterprise ABM Marketing Manager

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.We’re looking for a Data Science Manager to lead and grow the team behind our AI Agent at Gorgias. In this role, you’ll drive high-impact, cross-functional projects that directly influence our product experience and revenue. You’ll combine technical depth with project leadership to help scale one of the most advanced e-commerce customer support platforms in the world.<h2>🧠 About the Team</h2>You’ll join our Conversational AI team, a group of Engineers, ML experts, Product Managers, and Designers working together to automate customer service at scale. Our AI Agent now handles over 1 million automated interactions every month, helping thousands of merchants better serve their shoppers.The Data Science team builds the intelligence behind the agent, designing experiments, optimizing performance, and enabling data-driven decisions that shape our product direction.<h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead and prioritize multiple cross-functional projects in data science, machine learning, and product experimentation</li><li>Manage capacity planning and align work across Engineering, Product, and Design teams</li><li>Drive LLM evaluation strategies, prompt engineering workflows, and model experimentation</li><li>Analyze large-scale product and model performance data to improve user outcomes and revenue impact</li><li>Guide the team in developing scalable tools and metrics for ongoing testing, iteration, and success tracking</li><li>Act as a technical and strategic leader, supporting team growth, hiring, and mentoring</li></ul><h2>✅ What We’re Looking For</h2><ul style="min-height:1.5em"><li>Experience managing data science or applied ML teams, especially in a product-driven environment</li><li>Proven ability to balance and deliver on multiple high-impact projects at once</li><li>Strong background in LLM evaluation, prompt engineering, and experimentation design</li><li>Comfort working with large datasets, deriving insights, and communicating them clearly</li><li>Collaborative mindset and ability to drive alignment across Product, Engineering, and other stakeholders</li></ul><h2>💡 Nice to Have</h2><ul style="min-height:1.5em"><li>Experience in ecommerce, SaaS, or conversational AI</li><li>Familiarity with customer support platforms or merchant tools</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Data Science Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>🤖 About the Machine Learning Team</h2>Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved.Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support. Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!As a company,<ul style="min-height:1.5em"><li>we serve 15K+ e-commerces,</li><li>we handle 1M+ merchant-shopper interactions per day</li><li>we recently raised $30 Million Series C (<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.crunchbase.com/funding_round/gorgias-series-c--a82e37f6">crunchbase article</a>)</li></ul>The Machine Learning solutions we built are already embedded in the product:<ul style="min-height:1.5em"><li>A state of the art Agentic LLM pipeline that crafts answers and execute e-commerce actions -bringing value to both Gorgias and our customers at scale!!!<ul style="min-height:1.5em"><li>rely on multiple providers (including in-house fine-tuned models),</li><li>implement AB testing to validate prompt engineering,</li><li>built a knowledge retrieval system to contextualize customer requests (ANN, rerankers, feedbackloops, knowledge graphs)</li></ul></li><li>Classification Algorithms based on classical NLP to identify non-support-related emails, detect intent, and infer customer sentiments</li><li>Clustering based on minimum cost flow problems to discover new knowledge resources from non-automated interactions</li><li>Product recommendation system to drive sales and conversions on merchant websites</li></ul><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=DA7LDZyTag8">Here about our LLM by Firas.</a><h2>What you'll do</h2>As part of the Machine Learning team, you will play a crucial role in developing, refining, and enabling our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients. You will optimize and implement solutions that enhance the efficiency, accuracy, and functionality of our AI-driven customer support, marketing and phone solutions.<ul style="min-height:1.5em"><li>Machine Learning:<ul style="min-height:1.5em"><li>Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)</li><li>Work on Generative Agents, Recommender systems, and Knowledge graphs</li><li>Solve product-facing problems with classical NLP and/or with LLMs</li><li>Keep up with the relevant math and computer science state-of-the-art</li></ul></li><li>Engineering<ul style="min-height:1.5em"><li>Build clear tech specs and implement solutions with domain-driven design that can scale and allow for fast, reliable, and trusted iterations.</li><li>Maintain our services (we use FastAPI) and cron jobs (we use Kubeflow)</li><li>Own the development life cycle (Terraform permissions, test coverage of 80%, CI/CD, k8s, Datadog, PagerDuty)</li><li>Collaborate in a cross-functional team: we are providing Machine Learning as a service within Gorgias</li><li>Maintain the ML team data pipeline (we use BigQuery and DBT)</li><li>Collaborate with data engineers, software engineers, and product managers to understand requirements and incorporate feedback</li><li>Analyze the performances post-release and help identify a path toward improvements in the next iteration</li></ul></li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>Experience: 5 years of proven track record in Machine Learning (NLP/HuggingFace/Math), software design (DDD) and developing&amp;maintaining APIs and batch jobs (FastAPI/kubeflow/DBT). Familiarity with LLM life cycle, text-to-speech, speech-to-text, reinforcement learning and vision is a plus.</li><li>Technical Skills: Proficiency in Python, our engineering tools and frameworks. Familiarity with GCP is a plus</li><li>Communication: Excellent written and verbal communication skills in english, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li><li>Education: Masters degree in STEM (science, technology, engineering and mathematics), or a related field.</li></ul><h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Machine Learning Engineer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Join our team for the opportunity to:👩🏼‍💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are<h2>About the Role</h2>Join our Account Executive Team in Buenos Aires, and help us build and scale our sales machine. You play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.This role will be working in the PST timezone (1 pm to 9 pm local time).<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Take discovery, demo and pricing calls with prospects. (A really fun fact about working in sales at Gorgias is that we have a great team that generates leads for us!) Instead of hunting down leads, you’ll use your Gorgias expertise to:<ul style="min-height:1.5em"><li>Showcase the value of Gorgias specific to their goals/needs</li><li>Answer questions &amp; counter objections.</li><li>Set next steps and expectations in the buying cycle to move the deal along</li></ul></li><li>Follow up &amp; Nurture prospects you have had demo calls with</li><li>Constantly optimize the sales pipeline, by leveraging data at each step of the process</li><li>Attend targeted events to find new leads</li><li>A strong focus on customer success, both during the initial sale and post-sale</li></ul><h2>Who You are</h2><ul style="min-height:1.5em"><li>2+ year of B2B sales experience</li><li>Excellent communication and writing skills in English</li><li>Thrive on closing fast pace deals</li><li>Strong sense of curiosity</li><li>Passion for learning</li><li>Ability to understand complex ideas and automate processes</li><li>Ability to move fast and get things done</li></ul><h2>Nice to have(s):</h2><ul style="min-height:1.5em"><li>Track record of meeting and exceeding quota</li><li>Previous experience in e-commerce</li><li>Previous experience selling SaaS products</li><li>API and HTTP integration knowledge</li><li>MEDPICC certification</li><li>Previous experience selling customer support software</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 25 business days vacation</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ Personal credit card to buy lunches up to USD 300 per month (you’ll have your own Gorgias credit card)</li><li>💻 Company provided laptop</li><li>💆🏻‍♀️ Get up to USD 700 to set up your workstation at home (working from home should feel breezy)</li><li>📚Get up to USD 2,000 per year for learning materials, including books, courses, and training sessions that are clearly related to your job scope. This budget also covers individual coaching! Additionally, you can allocate up to USD 500 of this amount toward wellness.</li><li>🧠 Work with a talented team and leaders who have been in your shoes before - you'll learn a lot from them!</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>This role will be Hybrid reporting into our Buenos Aires OfficeDiversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Executive, SMB - Buenos Aires

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Join our team for the opportunity to:👩🏼‍💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are<h2>About the Role</h2>Join our Account Executive Team and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Close qualified deals</li><li>Conduct product demos to prospective companies interested in Gorgias (current product closes at 45%)</li><li>Constantly optimize the sales pipeline, by leveraging data at each step of the process</li><li>Attend targeted events to find new leads</li></ul><h2>Who You Are:</h2><ul style="min-height:1.5em"><li>5+ years of sales experience in tech</li><li>Excellent communication and writing skills in English</li><li>Understand the value of using a CRM: Data integrity and accurate forecasting in our CRM is essential</li><li>You want to step up to the challenge of hustling to scale our sales process</li><li>Strong ability to close</li><li>Selling is something you like doing, and you want to get better at it</li><li>Passion for learning! You know that you don't know much, and you want to improve every day</li><li>Ability to understand complex ideas and automate processes</li><li>Active listener who can identify opportunities and leverage them</li><li>Strong ability to move fast and get things done</li></ul><h2>Nice to Have:</h2><ul style="min-height:1.5em"><li>Track record of meeting and exceeding quota</li><li>Proven ability to prospect and develop a pipeline</li><li>Experience with selling SaaS or e-commerce clients</li><li>Experience working with e-commerce</li></ul><h2>Perks &amp; Benefits:</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li><li>📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)</li><li>🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Executive, Commercial

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Please provide an English resume for the team to review<h1>What You'll Do</h1>At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:<h2>Your Day-to-Day</h2><ul style="min-height:1.5em"><li>Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.</li><li>Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.</li><li>Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.</li><li>Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.</li><li>Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.</li><li>Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.</li><li>CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.</li><li>Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.</li><li>Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.</li><li>Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.</li><li>Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.</li><li>Adaptable &amp; Efficient: Quickly grasp complex ideas, automate processes, and drive results.</li><li>Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.</li><li>Action-Oriented: Execute quickly and efficiently to get things done.</li></ul><h2>Bonus Skills (Nice to Have):</h2><ul style="min-height:1.5em"><li>Proven track record of meeting or exceeding sales quotas.</li><li>Experience selling SaaS or working with e-commerce clients.</li><li>Knowledge of API and HTTP integrations.</li><li>Familiarity with MEDPICC methodology.</li><li>Prior experience with customer support software.</li></ul><h1>Perks and Benefits🏖️ 5-week vacation </h1><ul style="min-height:1.5em"><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches </li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Executive - SMB

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>The teams you could be joining</h2>Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones<h2>What you’ll do</h2><ul style="min-height:1.5em"><li>Design features, API, and models for 16000 merchants and 12M shoppers across the world.</li><li>Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers</li><li>Collaborate with other teams within an engineering team of 100 and counting engineers</li><li>Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components</li><li>Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic</li><li>Ship your features in production by yourself; we empower engineers to be as autonomous as possible</li><li>Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria</li><li>Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers</li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering.<ul style="min-height:1.5em"><li>Ideally Python.</li></ul></li><li>You're comfortable working with complex product architectures and have a deep understanding of modern software design principles.</li><li>You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code.</li><li>You think in terms of systems and are pragmatic when solving problems under real-world constraints.</li><li>You write clean, testable code and care about building high-quality software that lasts.</li><li>You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations.</li><li>You value feedback, learning, and continuous improvement for yourself and the team.</li></ul>At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.<h2>Interview process</h2>Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.<ol style="min-height:1.5em"><li>Meet one of our tech recruiters (30 minutes)</li><li>Meet two of our Engineering Managers (45 minutes)</li><li>Technical Stage: Live System design assessment (60 minutes) &amp; live coding session (60 minutes)</li><li>Meet the CTO and co-founder (30 minutes)</li></ol>After completing these steps, we conduct reference checks before extending an offer.<h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Backend Engineer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the TeamGorgias is the leading CX platform for ecommerce, and the marketing team is a creative, technical, and revenue-driven crew focused on both short-term impact and long-term growth. With deep roots in conversational support and an expanding AI product suite, we’re entering a new era—bringing conversational AI to the entire customer journey. Our ecosystem of technology, agency, and referral partners plays a critical role in that transformation.About the RoleWe're looking for a strategic and entrepreneurial Senior Manager, Ecosystem Marketing to lead partner marketing across our growing network of technology, agency, and referral partners—including Shopify, Recharge, Domaine, and Omnie. You’ll own the strategy and execution of co-marketing, enablement, and joint go-to-market programs that drive pipeline and revenue.Experience in the Shopify partner ecosystem is essential—but we’re not looking for rinse-and-repeat playbooks. We want someone ready to reimagine what ecosystem marketing can look like in 2025: high-trust, high-impact, and built on relationships in a changing marketing landscape.On the Gorgias marketing team, AI isn’t just a tool—it’s part of the org chart. We’re building marketing functions with AI agents as core teammates. If you're excited to be a player-coach and know how to unlock leverage through automation and AI, you'll thrive here.There’s headcount on the horizon, but the real growth opportunity is owning a high-impact charter at a pivotal moment—on a team driving innovation across programs, org design, and AI-native tooling.What You’ll Do<ul style="min-height:1.5em"><li>Pipeline Generation: Drive partner-sourced and partner-influenced pipeline growth through scalable joint go-to-market strategies—webinars, co-branded content, integrated campaigns, and partner events—with technology and agency partners at every tier.</li><li>Campaign Performance: Deliver measurable results from co-marketing and GTM efforts. Establish performance frameworks and reporting cadences that track impact from awareness through to closed-won revenue.</li><li>Partner Enablement: Equip partner sales teams with the tools, messaging, and programs needed to confidently position and sell Gorgias.</li><li>Team Development: Build and lead a high-performing (and AI-leveraged) ecosystem marketing team that scales with the business and amplifies broader marketing initiatives—from product launches to campaigns and events.</li><li>Strategic Partnerships: Deepen relationships with top partners through impactful collaboration. Stay on top of ecosystem trends and the evolving ecommerce partnership landscape.</li></ul>Who You Are<ul style="min-height:1.5em"><li>5–7 years of experience in partner, channel, or product marketing, with a proven track record of scaling co-marketing programs across a variety of partner types.</li><li>Deep experience in the ecommerce ecosystem, ideally within the Shopify partner landscape. Background with agency, referral, BPO, ISV, or TSD partners is a plus.</li><li>An AI geek. You experiment constantly, test new tools, and can speak to how AI helps you move faster, better—not just for writing copy.</li><li>Fluent in marketing systems: <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a> (or similar), HubSpot, Webflow, Splash. You don’t wait on others to get things launched.</li><li>A storyteller who builds “1+1=3” partner narratives that stand out, drive enablement, and get results.</li><li>Data-minded, with strong analytical skills to measure and optimize partner marketing performance.</li><li>Collaborative and cross-functional—comfortable partnering with sales, product, and business development to make things happen. Perks and Benefits</li><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. </li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! </li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Partnership Marketing Manager - Ecosystem Marketing

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>✨ About the Role</h2>We’re looking for a Team Lead to join our Success Operations team. We support mid-market customers by reducing churn, driving adoption of key features (like AI Agent and Shopping Assistant), and helping them get the most value out of Gorgias.You’ll lead a group of Customer Product Specialists based in Argentina, Serbia, El Salvador, and the Philippines. Your focus will be to support their growth, manage performance, unblock day-to-day challenges, and guide customer interactions that drive retention and success.This role is about leading with purpose, identifying opportunities for improvement, mitigating risks, and making sure your team is always one step ahead in helping customers succeed.<h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead a team of 6–7 Product Specialists</li><li>Run regular 1:1s, performance check-ins, QA reviews, and growth conversations</li><li>Coach your team through implementation, adoption, and churn mitigation projects</li><li>Step in during escalations and sensitive customer conversations (billing, renewals, etc.)</li><li>Improve internal playbooks and create new processes as our product evolves</li><li>Collaborate closely with teams like Sales, Product, Success, and Support Ops</li><li>Become a Gorgias product expert and help your team get there, too</li></ul><h2>🧠 What We’re Looking For</h2><h3>Experience:</h3><ul style="min-height:1.5em"><li>1+ year of people management experience</li><li>2+ years working in Customer Support, Customer Success, or Implementation</li><li>Hands-on experience with onboarding, adoption, or churn mitigation</li><li>Comfortable leading billing and renewal conversations with customers</li></ul><h3>Mindset:</h3><ul style="min-height:1.5em"><li>Strong sense of ownership and accountability</li><li>Clear communicator who leads with empathy and clarity</li><li>Proactive and solution-oriented — always looking for ways to improve</li><li>Customer-first thinking in every conversation and project</li><li>Fast learner who thrives in evolving environments</li></ul><h2>🌎 Where You’ll Work</h2>This role is based in Buenos Aires, ideally to support the current team structure and time zone alignment. The team is distributed across Argentina, Serbia, El Salvador, and the Philippines, and we operate with trust, collaboration, and a lot of initiative.<h2>🧰 Tools We Use</h2>Gorgias, Notion, Asana, Google Workspace, ChargebeeBonus if you’ve worked with SQL — but it’s not required.<h2>📌 Hiring Process</h2><ol style="min-height:1.5em"><li>Intro chat with our recruiter</li><li>Async skills assessment</li><li>Case study</li><li>Final interview with leadership and team peers</li></ol><h2>💬 Why Join Us</h2>You’ll play a key role in shaping how we help customers succeed at Gorgias. You’ll support a high-performing team, improve how we operate, and help make Gorgias more valuable to thousands of merchants around the world.If you’re ready to lead with empathy, drive impact, and grow alongside your team — we’d love to meet you.<h2>Benefits &amp; Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full-remote/year</li><li>🧸 Paid parental leave (16 Weeks)</li><li>🍽️ $300/month for lunch expenses (you'll have your own Gorgias credit card)</li><li>🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs</li><li>💆🏻‍♀️ Get $700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get $2000 of learning material and wellness support per year! Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Product Specialist - Team Lead

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h3>About the Role</h3>As a Lifecycle Growth Manager, you will own and optimise end-to-end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution.You will design and implement personalised, automated journeys across email and in-product surfaces, using segmentation, usage signals and behavioural triggers. You will collaborate closely with Product Managers, Data Scientists, Engineers and PMMs to build self-serve paths and engagement programmes that scale across customer segments and product lines.This role is ideal for someone who thinks like a product manager, acts like a growth hacker and writes like a marketer, and who thrives in a fast-paced, outcome-driven environment.You’ll report to the Product Growth Lead and collaborate cross-functionally with teams company-wide. <h3>What You Will Do</h3><ul style="min-height:1.5em"><li>Own the end-to-end strategy and execution of lifecycle programs across email and in-product, designing AI-powered, personalized journeys that drive activation, retention, and revenue growth</li><li>Define and report on lifecycle KPIs (activation, NRR, feature usage), analyzing performance to identify drop-offs, scale winning strategies, and inform ongoing optimization</li><li>Design and run structured experiments (A/B, multivariate, variant routing) with clear hypotheses and iteration loops to continuously improve campaign performance</li><li>Leverage segmentation and automation using product usage, behavioral signals, and ML techniques to deliver personalized experiences at scale</li><li>Use LLM tools and prompt engineering to generate, test, and QA lifecycle content for brand alignment, narrative cohesion, and performance impact</li><li>Collaborate cross-functionally with Product, PMM, Data, and CX teams to ensure alignment with GTM strategy and a consistent, high-quality experience across touchpoints.</li></ul><h3>Our Stack</h3><ul style="min-height:1.5em"><li>Outreaches and Initiatives: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.candu.ai/">Candu</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.guideflow.com/">Guideflow</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.promptlayer.com/">PromptLayer</a></li><li>CRM: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.vitally.io/">Vitally</a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.hubspot.com/">Hubspot</a></li><li>Data Activation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://hightouch.com/">Hightouch</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="segment.com">Segment</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/app/zaps">Zapier</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.getcargo.io/">Cargo</a></li><li>Data Transformation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.getdbt.com/">dbt</a></li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li>4-7 years of experience in lifecycle marketing, customer marketing, or growth marketing at a SaaS company—ideally in a PLG or ecommerce environment.</li><li>Proven track record of owning and executing successful lifecycle strategies that demonstrate impact on business metrics (activation, engagement, retention, ARR).</li><li>Data-informed and analytical, comfortable interpreting product usage patterns, funnel drop-offs, and running cohort or incrementality analysis (SQL a plus)</li><li>AI-savvy, with hands-on experience using LLMs beyond copywriting—such as personalized varianting, decision trees, or scaled journey design</li><li>Customer-obsessed, with the ability to translate merchant needs, pain points, and motivations into lifecycle strategies that deliver both business outcomes and great customer experiences</li><li>Strategic thinker and clear communicator who simplifies complexity and articulates insights persuasively to cross-functional stakeholders</li><li>Independent operator who can ship quickly, prioritize effectively, and scale what works in a fast-moving environment</li><li>Proficient with marketing automation and data platforms (e.g. Iterable, Braze, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, Segment, Mixpanel, Amplitude) for segmentation, orchestration, and analytics</li><li>Strong experimentation mindset: skilled at forming hypotheses, applying the right testing methodology (A/B tests, sequential testing, holdouts, or directional pilots), and iterating quickly based on insights</li><li>Strong project manager, able to manage dependencies, prioritize effectively, balance multiple initiatives, and drive programs to timely completion</li></ul><h3>🌟 Bonus Points</h3><ul style="min-height:1.5em"><li>Experience supporting both self-serve and sales-assisted lifecycle paths</li><li>Background in ecommerce, especially with tools like Shopify, Klaviyo or Recharge</li><li>Exposure to monetisation levers such as usage-based pricing, expansion triggers or plan migrations Perks and Benefits</li><li>💰Competitive salary &amp; equity </li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>What You'll Do</h2>As a Senior HR Business Partner, you’ll be a trusted advisor to senior leaders, operating at the intersection of people and business. You’ll bring resilience, confidence, and pragmatism to guide leaders through complexity, high volume, and constant change. This role demands someone who thrives in fast-paced, high-growth environments and can balance strategic foresight with hands-on execution.<ul style="min-height:1.5em"><li>Partner directly with executives and senior leaders to shape and execute people strategies that drive business outcomes.</li><li>Lead and influence org design initiatives across distributed teams, ensuring structures support scale, clarity, and performance.</li><li>Handle sensitive HR matters including terminations, performance challenges, and reorganizations with discretion, speed, and judgment.</li><li>Use data and insights to identify talent trends, risks, and opportunities, influencing decision-making at the executive level.</li><li>Collaborate closely with Talent Acquisition, Total Rewards, and Talent Development to ensure alignment on hiring, compensation, and leadership growth.</li><li>Act as a coach and challenger to executives, fostering strong leadership capabilities and high-performing teams.</li><li>Provide strategic counsel on workforce planning, calibrations, performance management, and leadership development.</li><li>Serve as a culture carrier across geographies, ensuring consistency while respecting local practices.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>5+ years of progressive HR experience, including at least 3–5 years as an HRBP in high-growth, fast-paced environments.</li><li>Proven ability to operate in high volume/fast-changing HR settings, where speed and judgment are equally critical.</li><li>Comfortable working in tech or software-driven companies, ideally with exposure to scaling organizations and evolving team structures.</li><li>Strong executive presence and persuasive communication skills: you influence outcomes at the highest levels.</li><li>Resilient under pressure and steady in the face of conflict; you're able to push back diplomatically and stand firm when needed.</li><li>Comfortable navigating sensitive employee relations issues with discretion, fairness, and pragmatism.</li><li>Adept at balancing strategic thinking with tactical execution; you don’t shy away from rolling up your sleeves.</li><li>Confident in HR fundamentals: performance management cycles, terminations, compensation calibrations, and compliance.</li><li>Experienced working with distributed teams and comfortable balancing local nuances with global alignment.</li><li>Naturally curious and solutions-oriented; you look for better ways of working and aren’t afraid to challenge assumptions</li></ul><h2>Perks And Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior HR Business Partner, Go-To-Market

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>The teams you could be joining</h2>Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.</li><li>Optimize our apps for speed and scalability, ensuring they work smoothly on any browser</li><li>Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.</li><li>Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>You’ve got 5+ years of experience with TypeScript and React.</li><li>You know the ins and outs of the frontend stack—CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.</li><li>You’ve worked in high-traffic environments — where scalability and performance are crucial.</li><li>You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.</li><li>You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:</li><li>You leverage React composition model to build reusable, well tested and flexible components.</li><li>You're familiar with modern async state handling (react-query).</li><li>Inversion of control and the testing pyramid are familiar concepts to you.</li><li>You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.</li></ul>Nice to have: You’re familiar with WebSockets.Bonus Points If You Have:<ul style="min-height:1.5em"><li>Pnpm for tooling</li><li>You’re familiar with frontend UI/UX scaling topics like design systems</li><li>You’re interested in frontend architecture and platform work</li></ul><h2>Interview process</h2>Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.<ol style="min-height:1.5em"><li>Meet one of our tech recruiters (30 minutes)</li><li>Meet two of our Engineering Managers (45 minutes)</li><li>Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)</li><li>Meet the CTO and co-founder (30 minutes)</li></ol>After completing these steps, we conduct reference checks before extending an offer.<h2> Company Benefits and Perks </h2><ul style="min-height:1.5em"><li>🏖️ 25 days of paid leave (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 Weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs</li><li>💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (<a target="_blank" rel="noopener noreferrer nofollow" href="https://photos.google.com/share/AF1QipODfjC3mnvGjZvYfoYuAA2xQ7hdQYN6-_PuooMB13SKwJOgC45QbqOV4QJ9z4KVMA?key=QnBha1E2c0JTYlpfV1BjeHFYVmwwQlBOa01kZmVn">Here</a> is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Front End Engineer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h1>About the Role</h1>Billing touches customers at their most sensitive moment; when money changes hands, and it feeds the numbers Finance relies on. By bringing Billing Support into Finance, we’re uniting world-class customer care with rigorous cash, accuracy, and deal-enablement goals. As Billing Support Manager, you’ll keep our three-hour SLA and 95 %+ CSAT humming while you build the collection rhythms, invoice checks, and light-touch Deal Desk that turn great support into faster cash and friction-free sales. In short, you’ll make every billing interaction a win for both our merchants and our metrics.<h1>What You’ll Do</h1><h2>Own the Billing Experience</h2><ul style="min-height:1.5em"><li>Lead a team (currently 4, scaling to 6–8) handling ~1k tickets/month—projecting 4k as we grow.</li><li>Work a 1pm–9pm shift to play a key role in ensuring seamless support for our North American customers.</li><li>Solve billing inquiries across chat, email, and in-app.</li><li>Improve performance goals (CSAT, response time) and financial metrics (DSO, etc.).</li><li>Provide live deal-close support to Sales—because “minutes, not hours” seals the deal.</li></ul><h2>Build for Scale</h2><ul style="min-height:1.5em"><li>Launch self-serve flows and KBs to reduce volume and improve speed.</li><li>Partner with Product &amp; Engineering to streamline the billing experience.</li><li>Define and track operational KPIs; surface insights across CX, Product, and Exec teams.</li><li>Forecast team bandwidth, plan for spikes, and support ad hoc needs.</li></ul><h2>Keep Finance Clean</h2><ul style="min-height:1.5em"><li>Serve as the bridge to Accounting by ensuring clean billing data via Chargebee.</li><li>Audit invoices, manage ARR-impacting corrections, and build scalable processes.</li><li>Block fraud, manage chargebacks, and flag risky accounts.</li><li>Surface upsell opportunities and route them to Sales/CSMs.</li></ul><h2>Develop the Team</h2><ul style="min-height:1.5em"><li>Coach tenured specialists and onboard new hires fast.</li><li>Foster a “promote-from-within” pipeline from CX into Finance.</li><li>Drive continuous training as products, pricing, and tax rules evolve.</li></ul><h1>What You’ll Bring</h1><ul style="min-height:1.5em"><li>5+ yrs leading customer-facing SaaS billing ; 2+ yrs people management.</li><li>Deep expertise with subscription platforms (Chargebee, Stripe, Zuora, etc.) and familiar with ticketing tools (Gorgias, Zendesk, Intercom).</li><li>Working knowledge of GAAP/ASC 606 basics—you know why an invoice fix can’t wait for close day.</li><li>Track record of scaling volume without sacrificing SLA or CSAT.</li><li>Data-driven mindset; you live in dashboards and love a good FRT vs. ARR story.</li><li>Ability to handle customer escalations and dissatisfaction focused on Billing inquiries.</li><li>Comfortable working with staffing planning and fast resource changes based prioritization needs.</li><li>Bonus: experience automating workflows with Zapier, SQL, or scripting.</li></ul><h1>Perks and Benefits</h1><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws).</li><li>🤕 Paid sick leave.</li><li>🧸 Paid parental leave.</li><li>💻 MacBook Pro.</li><li>🍽️ Personal credit card to buy lunches (Brex card).</li><li>🏥 We provide private health insurance.</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy).</li><li>📚 Get up to €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!).</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (<a target="_blank" rel="noopener noreferrer nofollow" href="https://photos.google.com/share/AF1QipODfjC3mnvGjZvYfoYuAA2xQ7hdQYN6-_PuooMB13SKwJOgC45QbqOV4QJ9z4KVMA?key=QnBha1E2c0JTYlpfV1BjeHFYVmwwQlBOa01kZmVn">Here</a> is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!).</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Manager, Billing Support

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>The teams you could be joining</h2>Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones<h2>What you’ll do</h2><ul style="min-height:1.5em"><li>Design features, API, and models for 16000 merchants and 12M shoppers across the world.</li><li>Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers</li><li>Collaborate with other teams within an engineering team of 100 and counting engineers</li><li>Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components</li><li>Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic</li><li>Ship your features in production by yourself; we empower engineers to be as autonomous as possible</li><li>Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria</li><li>Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers</li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering.<ul style="min-height:1.5em"><li>Ideally Python.</li></ul></li><li>You're comfortable working with complex product architectures and have a deep understanding of modern software design principles.</li><li>You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code.</li><li>You think in terms of systems and are pragmatic when solving problems under real-world constraints.</li><li>You write clean, testable code and care about building high-quality software that lasts.</li><li>You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations.</li><li>You value feedback, learning, and continuous improvement for yourself and the team.</li></ul>At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.<h2>Interview process</h2>Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.<ol style="min-height:1.5em"><li>Meet one of our tech recruiters (30 minutes)</li><li>Meet two of our Engineering Managers (45 minutes)</li><li>Technical Stage: Live System design assessment (60 minutes) &amp; live coding session (60 minutes)</li><li>Meet the CTO and co-founder (30 minutes)</li></ol>After completing these steps, we conduct reference checks before extending an offer.<h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the Team</h2>The Account Executive/Account Management orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and contribute directly to our growth in Australia and broader APAC markets.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Manage the full sales cycle from inbound discovery to demo to close</li><li>Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers</li><li>Sell Gorgias’ core product offerings to e-commerce brands across APAC</li><li>Own a quota, and optimize your process to exceed it</li><li>Partner with Marketing and Partnerships teams to qualify and convert inbound leads</li><li>Collaborate cross-functionally to ensure a smooth customer transition post-sale</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A proven sales performer with 2–3+ years of closing experience, ideally in SaaS</li><li>Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.</li><li>Consistently exceed quota targets; a true "winner" mindset</li><li>Coachable, curious, and humble with a strong desire to grow</li><li>Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments</li><li>Excellent communicator and persuasive storyteller with strong listening skills</li><li>Able to simplify complex solutions into clear business value</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Experience selling to or working within the e-commerce space</li><li>Experience at a tech startup or scale-up</li><li>Background as an e-commerce founder or working directly with DTC brands</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5 weeks PTO</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 Latest MacBook Pro</li><li>🍽️ Paid lunch (included in your base salary) - 5,000 $AUD</li><li>👵🏼 Superannuation paid even when on leave</li><li>💆🏻‍♀️ $1000 (AUD) work from home stipend</li><li>📚 Get up to $2800 (AUD) of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) + $700 (AUD) Wellness stipend that is included in this number.</li><li>🥰 Company and Team Retreats (2 trips per year)!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Executive (APAC)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h1>About the Role</h1>Gorgias is seeking a Strategic Finance Manager to be the primary strategic finance partner to our Product and Engineering leadership team. This role will be instrumental in shaping and influencing financial strategy through long-range planning, resource allocation analysis, and infrastructure cost visibility. You’ll help evaluate product roadmap investments, analyze engineering resourcing, and drive financial insights that inform strategic decisions at the highest levels of the company.You’ll collaborate with the executives and leadership team across Product, Engineering, and Finance to enable Gorgias to scale sustainably, while maintaining deep visibility into ROI and capital allocation. This is a highly cross-functional role offering exposure to key business priorities and long-term growth initiatives.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Lead financial planning and forecasting for the P&amp;E org, driving discipline in resource allocation and spend management</li><li>Evaluate engineering resource allocation to optimize productivity and ensure alignment with strategic goals</li><li>Partner with infrastructure and platform teams to drive cost visibility and efficiency across hosting, tools, and operations</li><li>Analyze product margins and ROI across our portfolio to inform roadmap prioritization and investment decisions</li><li>Lead long-range financial planning (LRP) efforts, including modeling 50% YoY growth scenarios and investment trade-offs</li><li>Develop robust financial models to support new product initiatives, roadmap planning, and business cases</li><li>Influence at all levels of P&amp;E leadership leveraging data to drive actions, behaviors, decisions and business outcomes</li><li>Partner cross-functionally to ensure financial alignment on strategic initiatives and seamless integration of finance processes</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>5+ years experience with 2 to 3 years of experience in an FP&amp;A environment at a high growth company.</li><li>A proven ability to build complex financial models and integrated forecasts from scratch, and develop new analytical frameworks to tackle unstructured problems; Advanced Excel skills required</li><li>Strong communicator with a collaborative, proactive, and detail-oriented approach</li><li>Able to work with large data sets and translate complex information into actionable insights for all audiences</li><li>Curious, coachable, and excited to solve complex business problems with structure and precision</li><li>Demonstrated ability to drive projects to completion under tight timelines, competing priorities, and independently deliver high-quality results.</li><li>Experience supporting Product, Engineering, or Infrastructure teams in a finance or strategy role</li></ul><h2>Nice to Have:</h2><ul style="min-height:1.5em"><li>Familiarity with SaaS business models and metrics like LTV, CAC, and retention</li><li>Exposure to SQL or BI tools for data exploration</li><li>Experience with planning tools like Pigment, and systems such as NetSuite, HubSpot, or AI-driven analytics platforms</li><li>Experience in Investment Banking, Private Equity or Strategy Consulting.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Strategic Finance Manager (Toronto)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the CSM Team</h2>At Gorgias, we are revolutionizing customer service for e-commerce businesses. Our Customer Success team ensures our clients get maximum value from our platform, building long-term relationships and helping them succeed in scaling their customer service operations.As a Customer Success Manager, you will partner with a portfolio of merchants—including some enterprise brands—to drive adoption, strengthen relationships, and ensure customer satisfaction with Gorgias.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Manage a portfolio of e-commerce merchants, including mid-market and some enterprise accounts.</li><li>Build and maintain strong relationships with key stakeholders to support customer retention and growth.</li><li>Serve as a trusted advisor by helping customers adopt best practices and leverage the Gorgias platform effectively.</li><li>Identify opportunities for product adoption, account optimization, and expansion in partnership with Account Management and Sales.</li><li>Proactively monitor product usage and customer health, taking action to mitigate risk and reduce churn.</li><li>Conduct regular check-ins, business reviews, and strategy discussions with customers.</li><li>Collaborate closely with internal teams (Sales, Product, Support, and Engineering) to deliver a seamless customer experience.</li><li>Participate in occasional customer visits, conferences, or events (travel up to 10–15%).</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3–5 years of relevant work experience in customer success, account management, or consulting in a SaaS environment.</li><li>Experience managing 30–50 customer accounts, with some exposure to enterprise or larger customers preferred.</li><li>Track record of improving customer adoption, reducing churn, and identifying growth opportunities.</li><li>Strong communication and interpersonal skills, with the ability to work with both day-to-day operators and senior stakeholders.</li><li>Solid organizational and project management skills—able to juggle multiple priorities while maintaining attention to detail.</li><li>Comfortable using CRM, CS tools, and analytics platforms to track performance and customer health.</li><li>Self-motivated and adaptable, thriving in a fast-paced startup environment.</li><li>A team player who values collaboration, learning, and customer advocacy.</li></ul><h2>Skills &amp; Expectations</h2><ul style="min-height:1.5em"><li>Customer-Focused: Dedicated to helping merchants achieve their goals with Gorgias.</li><li>Analytical: Able to interpret usage data and translate it into actionable insights.</li><li>Proactive: Anticipates customer needs and takes initiative to address challenges.</li><li>Effective Communicator: Skilled at simplifying complex ideas for different audiences.</li><li>Relationship Builder: Invests in long-term customer partnerships that drive loyalty.</li></ul><h2>Perks and Benefits</h2>🏖️ 5-week vacation🤕 Paid sick leave (15 days)🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Customer Success Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h1>About the Role</h1>Gorgias is seeking a Strategic Finance Manager to be the primary strategic finance partner to our Product and Engineering leadership team. This role will be instrumental in shaping and influencing financial strategy through long-range planning, resource allocation analysis, and infrastructure cost visibility. You’ll help evaluate product roadmap investments, analyze engineering resourcing, and drive financial insights that inform strategic decisions at the highest levels of the company.You’ll collaborate with the executives and leadership team across Product, Engineering, and Finance to enable Gorgias to scale sustainably, while maintaining deep visibility into ROI and capital allocation. This is a highly cross-functional role offering exposure to key business priorities and long-term growth initiatives.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Lead financial planning and forecasting for the P&amp;E org, driving discipline in resource allocation and spend management</li><li>Evaluate engineering resource allocation to optimize productivity and ensure alignment with strategic goals</li><li>Partner with infrastructure and platform teams to drive cost visibility and efficiency across hosting, tools, and operations</li><li>Analyze product margins and ROI across our portfolio to inform roadmap prioritization and investment decisions</li><li>Lead long-range financial planning (LRP) efforts, including modeling 50% YoY growth scenarios and investment trade-offs</li><li>Develop robust financial models to support new product initiatives, roadmap planning, and business cases</li><li>Influence at all levels of P&amp;E leadership leveraging data to drive actions, behaviors, decisions and business outcomes</li><li>Partner cross-functionally to ensure financial alignment on strategic initiatives and seamless integration of finance processes</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>5+ years experience with 2 to 3 years of experience in an FP&amp;A environment at a high growth company.</li><li>A proven ability to build complex financial models and integrated forecasts from scratch, and develop new analytical frameworks to tackle unstructured problems; Advanced Excel skills required</li><li>Strong communicator with a collaborative, proactive, and detail-oriented approach</li><li>Able to work with large data sets and translate complex information into actionable insights for all audiences</li><li>Curious, coachable, and excited to solve complex business problems with structure and precision</li><li>Demonstrated ability to drive projects to completion under tight timelines, competing priorities, and independently deliver high-quality results.</li><li>Experience supporting Product, Engineering, or Infrastructure teams in a finance or strategy role</li></ul><h2>Nice to Have:</h2><ul style="min-height:1.5em"><li>Familiarity with SaaS business models and metrics like LTV, CAC, and retention</li><li>Exposure to SQL or BI tools for data exploration</li><li>Experience with planning tools like Pigment, and systems such as NetSuite, HubSpot, or AI-driven analytics platforms</li><li>Experience in Investment Banking, Private Equity or Strategy Consulting.</li></ul><h2>Perks and Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Strategic Finance Manager (San Francisco)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the Team</h2>You'll be joining our dynamic Conversational AI team, a cross-functional group dedicated to revolutionizing customer support in the e-commerce space. Our mission is to seamlessly automate interactions between merchants and shoppers, creating effortless experiences for both sides. The Conversational AI team consists of talented Software Engineers, Machine Learning Engineers, Product Managers, and Designers, all working collaboratively to push the boundaries of AI-driven customer support. Our primary focus is developing and refining an innovative AI Agent capable of automatically answering customer requests with accuracy and efficiency.<h2>What you will do</h2>Role Overview: As a Data Scientist focused on LLM at Gorgias, you will play a crucial role in developing, refining, and enabling our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients. Beyond prompt engineering, you'll be instrumental in scaling the AI Agent's capabilities by developing the right LLM strategies to enable our services. You will work closely with our ML Engineers, Product Managers, and Software Engineers to create, optimize, and implement solutions that enhance the efficiency, accuracy, and functionality of our AI-driven customer support solutions.<ul style="min-height:1.5em"><li>Key Responsibilities:<ul style="min-height:1.5em"><li>Engineering: Think as an Engineer to develop systems that can scale and allow for fast, reliable, and trusted iterations. Apply scientific and engineering principles to prompt design, LLM evaluation processes, and technical integrations with ecommerce platforms and tools.</li><li>LLM pipelines: Design, develop, and refine prompts to guide the AI Agent in generating accurate and contextually relevant responses to shopper inquiries. Identify patterns, and drive improvements in both prompt design and overall AI Agent performance.</li><li>Data Analysis: Analyze large-scale data from LLM evaluations to derive insights, Identify heuristics to sample improvement and non-regression dataset. Build reliable estimators for on-going AB tests, analyse optimal experiment stoping time and mitigate cross AB test contamination.</li><li>Testing &amp; Evaluation: Conduct extensive testing of prompts to ensure they perform well in diverse scenarios. Design and implement robust methodologies for assessing LLM performance at scale. Evaluate prompts rationally via systematic testing protocols(off-line train/test splits, on-line with AB tests).</li><li>Collaboration: Work product managers to understand requirements, incorporate feedback into prompt design and improvement, and integrate findings from large-scale evaluations into the AI Agent's development. Work with ML engineers to build and fine-tune in-house LLMs that out-perform state of the art.</li><li>Documentation: Maintain comprehensive documentation for prompt design, usage, best practices, and evaluation methodologies to ensure clarity and consistency across the team.</li><li>Continuous Improvement: Stay up-to-date with advancements in AI, natural language processing (NLP), and prompt engineering techniques. Incorporate cutting-edge methodologies into prompt engineering and LLM evaluation processes.</li><li>User Experience: Analyze and interpret user interactions and large-scale performance data to identify areas for enhancement and ensure the AI Agent provides a seamless and positive experience for shoppers.</li><li>Performance Metrics: Develop and refine metrics for evaluating prompt and LLM performance at scale, ensuring that improvements can be quantifiably measured and validated.</li><li>Technical Enablement: Develop and scale connections between AI Agents and the e-commerce ecosystem, allowing the AI to perform a wide range of actions. Collaborate with Software Engineers to identify integration opportunities and implement scalable solutions that expand the AI Agent's capabilities across various platforms and tools used in e-commerce.</li></ul></li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>Experience: 2 years of experience in statistics, prompt engineering and LLM pipelines.</li><li>Technical Skills: Proficiency in programming languages such as Python/SQL, large-scale data analysis, and prompt engineering tools and frameworks.</li><li>Analytical Skills: Strong problem-solving abilities with a keen eye for detail and an understanding of how to work with AI to create a system with business impact.</li><li>Communication: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li><li>Education: Masters degree in STEM (science, technology, engineering and mathematics), or a related field.</li></ul><h2>Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Data Scientist - LLM Pipeline focus

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h3>🚀 About the Role</h3>Gorgias is looking for a Product Marketing Manager to own the go-to-market strategy for our AI Agent and broader customer experience (CX) products. This role is critical in reshaping how our most powerful features are perceived, adopted, and monetized, especially by revenue-focused ecommerce brands.You’ll lead cross-functional launches, develop high-impact messaging, and create enablement and content programs that drive awareness, trial, and expansion. You’ll also be tasked with elevating the perception of our AI product, using both brand and product marketing tools.This is a high-impact, hands-on role for someone who can turn strategy into execution and has a strong creative and analytical lens.<h3>🧠 What You’ll Do</h3><ul style="min-height:1.5em"><li>Develop clear, differentiated positioning and messaging for AI Agent and expanding product suites beyond CX.</li><li>Lead go-to-market execution for product launches, collaborating with Product, Brand, Lifecycle, and Sales.</li><li>Work closely with Product to shape roadmap priorities with customer and market insights, especially around AI capabilities.</li><li>Create compelling sales enablement and product education assets (decks, one-pagers, messaging docs).</li><li>Partner with the Education team to deliver internal and external enablement for GTM teams and customers.</li><li>Collaborate with Demand Gen and Brand to produce the right content for the right channels: playbooks, videos, landing pages, blogs, etc.</li><li>Drive competitive analysis and win/loss programs to strengthen our market positioning.</li><li>Translate insights into actionable marketing strategies that improve adoption and expansion.</li><li>Own narrative consistency across web, campaigns, sales conversations, and customer onboarding.</li><li>Own the KPIs tied to adoption, activation, and expansion for your product areas.</li><li>Be the voice of the ecommerce merchant—ensuring all messaging aligns with their day-to-day reality.</li></ul><h3>✅ What We’re Looking For</h3><ul style="min-height:1.5em"><li>3–6 years in Product Marketing at a high-growth SaaS or ecommerce tech company.</li><li>Strong storytelling chops, you can make technical products resonate emotionally and practically. You control the brand voice.</li><li>Experience driving GTM for new product features, especially around AI or automation.</li><li>Proven track record of reframing product narratives to improve perception and drive growth.</li><li>Deep understanding of the ecommerce ecosystem (Shopify, Klaviyo, ReCharge, etc.).</li><li>Creative but data-driven, you use insights to drive messaging, not just gut instinct.</li><li>Comfortable with hands-on execution, from writing briefs to building slides and running launches.</li><li>Cross-functional team player who thrives in a scrappy, high-ownership environment.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Product Marketing Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h1>Commercial Sales Manager</h1>This manager is responsible for leading a team of Account Executives focused on the Commercial (mid-market) segment. The team will be engaging with executive-level stakeholders at established e-commerce organizations and driving complex sales cycles to close new business. A successful candidate will be highly skilled in mentoring and coaching, adept at leading strategic deal execution, and comfortable collaborating across functions to optimize go-to-market strategy. You bring a proven track record of scaling sales teams, developing talent, and consistently exceeding targets in fast-growth SaaS organizations. This is a unique opportunity to shape your sales leadership legacy by building a high-performing Commercial team in one of the most dynamic markets in technology.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own, manage, and exceed revenue outcomes in the Commercial segment</li><li>Partner with Account Executives on strategic deal execution, including executive engagement, multi-threading, and complex negotiations</li><li>Act as an active coach and mentor, leveraging call reviews, pipeline inspections, and deal strategy sessions to elevate performance</li><li>Collaborate cross-functionally with Marketing, Partnerships, and Customer Success to strengthen market positioning and accelerate sales cycles</li><li>Drive accountability through weekly activity reviews, ensuring balanced pipeline development, forecasting accuracy, and consistent conversion metrics</li><li>Use sales analysis and data-driven insights to inform strategy, improve execution, and optimize performance across the team</li><li>Ensure coaching frameworks, enablement resources, and ongoing training programs are fully leveraged to ramp, develop, and retain top talent</li><li>Provide input into GTM strategy and the design of scalable processes, reporting, and tools to support Commercial sales growth</li><li>Identify, share, and implement best practices that elevate the team’s ability to win in competitive, complex environments</li><li>Stay up-to-date on product roadmap, industry trends, and the evolving competitive landscape to ensure the team is positioned as consultative experts </li></ul><h2>Your Background</h2><ul style="min-height:1.5em"><li>Experienced people leader: you are a proven coach, mentor, and motivator who builds high-performing teams</li><li>Track record of driving growth and consistently exceeding targets within the Commercial or Mid-Market SaaS space</li><li>Strong understanding of how to sell SaaS solutions to executive stakeholders, with an emphasis on ROI, scalability, and measurable business outcomes</li><li>Demonstrated ability to manage complex sales cycles, negotiate large contracts, and navigate multi-stakeholder environments</li><li>Adept at cross-functional collaboration and influencing across teams to drive shared outcomes</li><li>Strong communicator and executive presence; confident leading customer-facing discussions and internal strategy sessions</li><li>History of operational excellence, including quota attainment, pipeline management, and forecasting accuracy</li><li>Self-aware and highly engaged leader, present “on the floor” with your team, invested in their growth, success, and overall engagement </li></ul><h2>Requirements</h2><ul style="min-height:1.5em"><li>3+ years of Account Executive Leadership experience, ideally with at least one year being in enterprise sales. At least 1 year leading Commercial or Mid-Market teams and a previous career as an individual contributor</li><li>Direct experience in SaaS organizations with complex deal cycles and multi-stakeholder sales processes. Bonus points if it's within E-commerce.</li><li>Proven track record of driving both personal and team quota attainment in Commercial segments</li><li>Experience scaling teams and building repeatable sales processes in high-growth environments</li><li>Passion for and polish within, learning, coaching, and developing future sales leaders</li><li>Comfortable as both a strategic leader and hands-on contributor when needed</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Manager, Commercial Sales

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h1>Commercial Sales Manager</h1>This manager is responsible for leading a team of Account Executives focused on the Commercial (mid-market) segment. The team will be engaging with executive-level stakeholders at established e-commerce organizations and driving complex sales cycles to close new business. A successful candidate will be highly skilled in mentoring and coaching, adept at leading strategic deal execution, and comfortable collaborating across functions to optimize go-to-market strategy. You bring a proven track record of scaling sales teams, developing talent, and consistently exceeding targets in fast-growth SaaS organizations. This is a unique opportunity to shape your sales leadership legacy by building a high-performing Commercial team in one of the most dynamic markets in technology.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own, manage, and exceed revenue outcomes in the Commercial segment</li><li>Partner with Account Executives on strategic deal execution, including executive engagement, multi-threading, and complex negotiations</li><li>Act as an active coach and mentor, leveraging call reviews, pipeline inspections, and deal strategy sessions to elevate performance</li><li>Collaborate cross-functionally with Marketing, Partnerships, and Customer Success to strengthen market positioning and accelerate sales cycles</li><li>Drive accountability through weekly activity reviews, ensuring balanced pipeline development, forecasting accuracy, and consistent conversion metrics</li><li>Use sales analysis and data-driven insights to inform strategy, improve execution, and optimize performance across the team</li><li>Ensure coaching frameworks, enablement resources, and ongoing training programs are fully leveraged to ramp, develop, and retain top talent</li><li>Provide input into GTM strategy and the design of scalable processes, reporting, and tools to support Commercial sales growth</li><li>Identify, share, and implement best practices that elevate the team’s ability to win in competitive, complex environments</li><li>Stay up-to-date on product roadmap, industry trends, and the evolving competitive landscape to ensure the team is positioned as consultative experts </li></ul><h2>Your Background</h2><ul style="min-height:1.5em"><li>Experienced people leader: you are a proven coach, mentor, and motivator who builds high-performing teams</li><li>Track record of driving growth and consistently exceeding targets within the Commercial or Mid-Market SaaS space</li><li>Strong understanding of how to sell SaaS solutions to executive stakeholders, with an emphasis on ROI, scalability, and measurable business outcomes</li><li>Demonstrated ability to manage complex sales cycles, negotiate large contracts, and navigate multi-stakeholder environments</li><li>Adept at cross-functional collaboration and influencing across teams to drive shared outcomes</li><li>Strong communicator and executive presence; confident leading customer-facing discussions and internal strategy sessions</li><li>History of operational excellence, including quota attainment, pipeline management, and forecasting accuracy</li><li>Self-aware and highly engaged leader, present “on the floor” with your team, invested in their growth, success, and overall engagement </li></ul><h2>Requirements</h2><ul style="min-height:1.5em"><li>3+ years of Account Executive Leadership experience, ideally with at least one year being in enterprise sales. At least 1 year leading Commercial or Mid-Market teams and a previous career as an individual contributor</li><li>Direct experience in SaaS organizations with complex deal cycles and multi-stakeholder sales processes. Bonus points if it's within E-commerce.</li><li>Proven track record of driving both personal and team quota attainment in Commercial segments</li><li>Experience scaling teams and building repeatable sales processes in high-growth environments</li><li>Passion for and polish within, learning, coaching, and developing future sales leaders</li><li>Comfortable as both a strategic leader and hands-on contributor when needed</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li><li>📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)</li><li>🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.</li><li>Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).</li><li>Manage a high-velocity inbound pipeline, with some outbound to existing accounts.</li><li>Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.</li><li>Use data to identify upsell opportunities and prioritize outreach effectively.</li><li>Ask the right pain-point questions to uncover growth potential within each account.</li><li>Continuously optimize your sales process to improve deal velocity and hit/exceed quota.</li></ul><h2>Who You Are</h2>You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.<h2>Specifically, you have:</h2><ul style="min-height:1.5em"><li>2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.</li><li>A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.</li><li>Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.</li><li>A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.</li><li>A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.</li><li>Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.</li><li>Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.</li><li>Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.</li><li>Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Experience working directly with eCommerce merchants or within a tech startup.</li><li>Background in running or advising online stores/brands on best practices.</li></ul><h2>Perks &amp; Benefits:</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li><li>📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)</li><li>🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamThe Customer Education &amp; Enablement team builds scalable, high-impact learning experiences that drive adoption, proficiency, and long-term value across the Gorgias ecosystem. We own self-serve education across the Gorgias Academy, certifications, webinars, videos, and community programs, designing learning that scales with both our product and our AI-first strategy.As Gorgias grows and evolves, education plays a critical role across multiple audiences—including customers, partners, and internal teams—by enabling consistent, high-quality learning at scale.About the RoleWe are looking for a Customer Education Specialist to design and deliver high-quality learning experiences across the Gorgias ecosystem.In the near term, this role will focus primarily on the Gorgias Partner Academy, working closely with the Customer Education team to extend and contextualize existing customer education. Over time, this role may contribute to additional customer education initiatives, internal enablement, or other strategic learning programs as team priorities evolve.This role requires deep, hands-on engagement with the Gorgias product. You will be expected to become a power user, capable of independently testing workflows, validating behaviors, and understanding how Gorgias functions in real-world e-commerce environments. Curiosity, technical rigor, and the ability to ask the right questions are essential to success.In addition to academy ownership, this role supports webinars, video creation, and community engagement as part of broader Customer Education initiatives.This role reports to the Manager of Customer Education and Enablement and works closely with Customer Education, Partnerships, Product, and Product Marketing teams. What You’ll DoDesign and Maintain Scalable Learning Experiences<ul style="min-height:1.5em"><li>Design, build, and maintain structured, modular learning experiences that support different audiences and use cases.</li><li>Apply strong instructional design principles to create thoughtful, outcome-driven learning.</li><li>Ensure learning content is efficient to maintain and scale by intentionally designing for reuse, clarity, and long-term sustainability.</li><li>Contribute to multiple education surfaces, including academies, webinars, videos, and community content.</li></ul>Contribute to the Gorgias Partner Academy<ul style="min-height:1.5em"><li>Act as a key contributor and owner for the Partner Academy, ensuring it complements and extends the Customer Academy.</li><li>Design learning experiences that fill gaps, add context, and connect the dots between customer-facing education and partner enablement.</li><li>Work closely with the Customer Education team to reuse and adapt existing content, maintain consistent standards, and ensure operational efficiency across programs.</li><li>Build learning paths tailored to partner needs, while keeping content modular and reusable across audiences.</li></ul>Design Modern, AI-First Learning Experiences<ul style="min-height:1.5em"><li>Design content intentionally for AI retrieval and reuse, with clear structure, consistent terminology, and strong information architecture.</li><li>Continuously refine content structure so learning can be surfaced effectively by AI systems, search, and future AI-powered learning experiences.</li><li>Contribute to evolving best practices for AI-first learning design within the Customer Education team.</li></ul>Develop Deep Product Expertise<ul style="min-height:1.5em"><li>Build deep hands-on mastery of the Gorgias platform, including core workflows, configurations, and common real-world use cases.</li><li>Independently test product behaviors, validate edge cases, and confirm how features behave in practice before publishing educational content.</li><li>Maintain realistic demo environments and test accounts to explore different configurations and scenarios.</li><li>Ask thoughtful, precise questions when product behavior is unclear, and work with Product, Product Marketing, and Customer-facing teams to validate assumptions.</li></ul>Support Live and Asynchronous Enablement<ul style="min-height:1.5em"><li>Support webinars and live training sessions, including content design, facilitation, and iteration based on feedback.</li><li>Create educational videos, balancing clarity, accuracy, and speed.</li><li>Contribute to engagement within the Gorgias Community, supporting educational discussions and sharing relevant resources.</li></ul>Collaborate Cross-Functionally and Drive Impact<ul style="min-height:1.5em"><li>Work closely with:<ul style="min-height:1.5em"><li>Partner Success Managers and other customer-facing teams to identify education gaps</li><li>Product Managers to understand product intent, roadmap, and known limitations</li><li>Product Marketing Managers to ensure education reflects positioning and launches</li></ul></li><li>Define and track success metrics for education initiatives, using engagement data and qualitative feedback to continuously improve learning outcomes.</li></ul>Our Tool Stack<ul style="min-height:1.5em"><li>Sana – learning management system</li><li>Circle – Community management</li><li>Clueso – Video creation</li></ul>Who You Are<ul style="min-height:1.5em"><li>You have 3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.</li><li>You enjoy becoming a product power user and are comfortable spending time inside tools to understand how they work in practice.</li><li>You have experience testing workflows, validating behaviors, and exploring edge cases to ensure educational content is accurate and trustworthy.</li><li>You are naturally curious and analytical, with a strong instinct for asking the right questions and challenging assumptions.</li><li>You can translate complex, technical product behavior into clear, structured learning experiences.</li><li>You understand the e-commerce ecosystem or have experience supporting SaaS tools used by operational teams.</li><li>You bring a strong instructional design mindset, with a focus on modular, reusable, and scalable learning.</li><li>You are excited about designing education for an AI-first world, optimizing content for retrieval, reuse, and scale.</li><li>You are highly organized, comfortable working cross-functionally, and able to balance speed with accuracy in a fast-moving environment.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Associate Customer Education Specialist, Partner Academy

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About The Role: We are looking for a highly skilled Solutions Consultant to join our dynamic sales team. In this role, you will act as a trusted advisor, guiding clients through technical and business challenges to implement cutting-edge solutions. You will work closely with our Sales, Product, and Engineering teams to design and deliver customized demonstrations, proof-of-concepts, and technical guidance to showcase the value of our platform.What You'll Do:<ul style="min-height:1.5em"><li>Collaborate with sales to understand customer pain points, current processes, and desired outcomes.</li><li>Showcase our solutions through tailored demos and presentations that align with client needs.</li><li>Configure and optimize workflows within our platform to demonstrate real-world use cases.</li><li>Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.</li><li>Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.</li><li>Assist in crafting compelling responses to customer requests for information.</li><li>Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.</li><li>Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment.</li><li>Experience working with APIs and Webhooks.</li><li>Strong presentation and communication skills, with the ability to engage C-Level executives.</li><li>Deep understanding of helpdesk/ticketing systems and customer support processes.</li><li>Background in value-based selling methodologies.</li></ul>Nice-to-Have:<ul style="min-height:1.5em"><li>Experience in the e-commerce sector.</li><li>Ability to automate business processes and understand complex technical architectures.</li><li>A passion for scaling sales processes and driving customer-centric solutions.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Associate Solutions Consultant

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Support team is part of the wider Customer Experience team, and is the backbone of the company; as we make software used by support, we also need to provide top-notch support. We are helping customers via chat, email, and video call, and are also available to support other departments in the company.Aside from doing support work, we are also our own product’s first and biggest customer! As such, we get to test all the cool new features we develop, give insights and suggestions, and get to shape how our software works.<h2>About the Role</h2>The Application Associate is the core of support. You are the first line of contact for most of our customers, and your main task is to guide customers in the setup of their accounts, explain the various features and products we offer, and troubleshoot any issues that may arise. Aside from working only with customers, you are also able to act as a product expert and can support colleagues from other departments. The ideal candidate for this role is resilient, empathetic, loves testing new things, and never stops learning. This role's working hours are 10 AM - 6 PM CET Monday to Friday, with two days of mandatory office work.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Help our clients with questions on how to use our product, offer alternative solutions, and troubleshoot current scenarios provided by the client. Ensure that they receive the best experience possible!</li><li>Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis.</li><li>Assist our clients with the setup, fine-tuning and troubleshooting of our AI Agent, a powerful tool that helps merchants automate inquiries from end customers</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>We are looking for at least 2 years of previous experience in B2B customer support, preferably for a tech/software product.</li><li>You are fluent in both oral and written English. Fluency in other languages is a plus!</li><li>You are a fast learner who will use the product quickly and manage several support tickets on different channels (email, chat) simultaneously.</li><li>You are comfortable with video calls with customers to troubleshoot and help them get set up faster.</li><li>E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.)</li><li>Understanding of LLMs and ability to write clear prompts is a big plus</li><li>You have a strong desire to provide exceptional support to clients! We sell support software, so it also makes sense to be the best at it!</li><li>Working with APIs or in the SaaS industry is a plus. Even better if you have previous experience troubleshooting APIs.</li><li>You are comfortable in a startup environment and have a passion for technology.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Customer Support Agent

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Support team is part of the wider Customer Experience team, and is the backbone of the company; as we make software used by support, we also need to provide top-notch support. We are helping customers via chat, email, and video call, and are also available to support other departments in the company.Aside from doing support work, we are also our own product’s first and biggest customer! As such, we get to test all the cool new features we develop, give insights and suggestions, and get to shape how our software works. <h2>About the Role</h2>The Application Associate is the core of support. You are the first line of contact for most of our customers, and your main task is to guide customers in the setup of their accounts, explain the various features and products we offer, and troubleshoot any issues that may arise. Aside from working only with customers, you are also able to act as a product expert and can support colleagues from other departments. The ideal candidate for this role is resilient, empathetic, loves testing new things, and never stops learning. This position's hours are 8 AM - 5 PM EST Monday to Friday, with two days of mandatory office work. <h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Help our clients with questions on how to use our product, offer alternative solutions, and troubleshoot current scenarios provided by the client. Ensure that they receive the best experience possible!</li><li>Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis.</li><li>Assist our clients with the setup, fine-tuning and troubleshooting of our AI Agent, a powerful tool that helps merchants automate inquiries from end customers</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>We are looking for at least 2 years of previous experience in B2B customer support, preferably for a tech/software product.</li><li>You are fluent in both oral and written English. Fluency in other languages is a plus!</li><li>You are a fast learner who will use the product quickly and manage several support tickets on different channels (email, chat) simultaneously.</li><li>You are comfortable with video calls with customers to troubleshoot and help them get set up faster.</li><li>E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.)</li><li>Understanding of LLMs and ability to write clear prompts is a big plus</li><li>You have a strong desire to provide exceptional support to clients! We sell support software, so it also makes sense to be the best at it!</li><li>Working with APIs or in the SaaS industry is a plus. Even better if you have previous experience troubleshooting APIs.</li><li>You are comfortable in a startup environment and have a passion for technology.</li><li>Working hours: 8 AM - 5 PM EST Monday to Friday, with two days of mandatory office work.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h3>🚀 About the Role</h3>We're looking for a Product Marketing Manager to build the bridge between what we build and how we sell it. This role owns the messaging, content, and enablement programs that turn our sales team into trusted advisors who win deals, expand accounts, and build long-term customer relationships.You'll translate product complexity into sharp narratives, create assets that actually get used in real conversations, and partner closely with Sales Leadership to ensure every rep has what they need to succeed. You'll be equal parts strategist and maker, developing positioning frameworks one day, writing battle cards the next, and running training sessions the day after that.This is a high-impact, hands-on role for someone who thinks like a marketer but operates like a sales coach, and knows that the best enablement happens when you actually listen to sales calls and sit in deal reviews.<h2>🧠 What You'll Do</h2><ul style="min-height:1.5em"><li>Develop clear, differentiated positioning and messaging that turns product features into business outcomes and competitive advantages that our sales team can articulate with confidence.</li><li>Create high-impact sales assets including pitch decks, one-pagers, discovery guides, demo scripts, battle cards, ROI calculators, case studies, and objection handling frameworks.</li><li>Lead product launch enablement, ensuring every rep understands what shipped, why it matters, who it's for, and how to sell it with content ready before launch day.</li><li>Build and maintain a sales content library organized by buyer stage, persona, use case, and objection type, making it easy for reps to find the right asset at the right time.</li><li>Own competitive intelligence: run win/loss analysis, track competitor moves, conduct voice-of-customer research, and arm the team with talk tracks that win head-to-head deals.</li><li>Be embedded in sales conversations. Listen to calls, join deal reviews, attend QBRs, and use real feedback to make content and messaging better.</li><li>Flag underperforming metrics and prescribe solutions: identify trends (e.g., low discovery-to-demo conversion, weak competitive win rates, content gaps) and work with Sales Leadership.</li><li>Collaborate cross-functionally with Product, Sales Leadership, Demand Gen, and CX to align priorities and drive measurable pipeline impact.</li><li>Measure what matters: track content usage, training completion, win rates, deal velocity, and expansion rates to prove ROI and prioritize what to build next.</li><li>Act as the voice of the customer back to Product, translating market feedback and sales insights into roadmap input and feature prioritization.</li><li>Own narrative consistency across every customer touchpoint.</li></ul><h2>✅ What We're Looking For</h2><ul style="min-height:1.5em"><li>3–5 years in Product Marketing at a B2B SaaS company with a strong sales enablement or go-to-market focus.</li><li>Proven experience creating sales content that works—not just polished decks, but assets that get used in real deals and actually improve win rates.</li><li>A good understanding of B2B sales motions, ideally with exposure to structured methodologies like MEDDICC, Challenger, or Command of the Message.</li><li>Strong cross-functional collaboration skills—you know how to influence Product, align with Marketing, and build trust with Sales without needing formal authority.</li><li>Data-driven mindset: you use win/loss insights, CRM data, and call intelligence to inform strategy, not just intuition.</li><li>Scrappy and execution-focused—you're comfortable doing the work yourself, from writing messaging docs to building training decks to running enablement sessions.</li><li>Ecommerce or AI-tech experience is a strong plus.</li><li>Bonus points if you've carried a quota or worked as an AE/SE—you know what it's like to sell and can speak the language of the field. </li></ul>Perks And Benefits🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Product Marketing Manager - Sales Enablement

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamThe Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be at the forefront of building out our Enterprise motion and your skills will be instrumental in driving revenue. About the RoleThe Named Accounts Manager (AM) will manage a portfolio of 35-50 accounts, focusing on driving growth and retention. Working closely with the Customer Success Manager (CSM), the AM will identify and capitalize on expansion across multiple products: Automate, Convert, Voice.Our Named Accounts Manager will lead some of our most important customer relationships across multiple international markets. This is a strategic and high-impact role that combines the rigor of enterprise account management with the cultural fluency required to operate across English, Portuguese, Spanish, and German-speaking regions.You will be responsible for driving growth, retention, and influence within a portfolio of our largest global customers — organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.This role is based in our Toronto hub, along side many of our top sellers and requires deep business acumen, adaptability, and leadership. We welcome experienced professionals ready to relocate and take on a challenge that bridges markets, languages, and strategies. Why this Role MattersThis is not a traditional sales or account management position. It’s a strategic role at the intersection of global business development and enterprise relationship management — one that requires analytical depth, cultural fluency, and exceptional execution.You will be the bridge between our largest global customers and our internal teams, ensuring that the nuances of language, culture, and business expectations translate into measurable success.The role demands intellectual rigor, emotional intelligence, and international perspective — a combination that makes it both challenging and deeply rewarding.<h3>Strategic Account Leadership</h3><ul style="min-height:1.5em"><li>Own and expand relationships with top-tier enterprise and strategic customers across multiple markets.</li><li>Develop and execute sophisticated account plans that balance retention, revenue growth, and executive alignment.</li><li>Lead high-stakes commercial negotiations and influence multi-stakeholder decision-making processes.</li><li>Translate complex customer objectives into actionable business outcomes through consultative partnership and strategic insight.</li><li>Serve as the ultimate point of accountability for your named accounts — ensuring consistency, performance, and advocacy at every stage of the customer lifecycle</li></ul>Market &amp; Cultural Stewardship<ul style="min-height:1.5em"><li>Act as a regional liaison and market specialist for English, Portuguese, Spanish, and German-speaking customers.</li><li>Bring cultural intelligence to the forefront of every engagement, ensuring strategies and communications resonate across markets.</li><li>Provide internal teams with actionable insights on regional trends, customer behavior, and competitive dynamics.</li><li>Represent your markets in global strategy sessions, ensuring customer perspectives are reflected in product and go-to-market decisions.</li></ul>About You<ul style="min-height:1.5em"><li>A proven track record managing large, complex enterprise accounts — ideally across several countries or languages.</li><li>Exceptional communicator fluent in English and Portuguese, with working proficiency in Spanish or German strongly preferred.</li><li>Deep commercial and operational understanding of SaaS, enterprise software, and customer experience technology.</li><li>Strategic thinker with the ability to navigate ambiguity, influence at executive levels, and execute with precision.</li><li>Naturally curious, globally minded, and comfortable operating at the intersection of multiple markets and cultures.</li><li>A self-directed professional capable of thriving in an environment that demands initiative, judgment, and cross-functional leadership.</li></ul> What You’ll Do<ul style="min-height:1.5em"><li>Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.</li><li>Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.</li><li>Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.</li><li>Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.</li><li>Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.</li><li>Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Experienced Account Manager: 5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.</li><li>Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.</li><li>Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.</li><li>Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.</li><li>Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.</li><li>Results-Oriented: Focused on achieving and surpassing growth and retention goals.</li><li>Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.</li><li>Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.</li><li>Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Named Accounts Manager

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the CSM Team</h2>At Gorgias, we are revolutionizing customer service for e-commerce businesses. Our Customer Success team ensures our clients get maximum value from our platform, building long-term relationships and helping them succeed in scaling their customer service operations.As a Customer Success Manager, you will partner with a portfolio of merchants—including some enterprise brands—to drive adoption, strengthen relationships, and ensure customer satisfaction with Gorgias.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Manage a portfolio of e-commerce merchants, including mid-market and some enterprise accounts.</li><li>Build and maintain strong relationships with key stakeholders to support customer retention and growth.</li><li>Serve as a trusted advisor by helping customers adopt best practices and leverage the Gorgias platform effectively.</li><li>Identify opportunities for product adoption, account optimization, and expansion in partnership with Account Management and Sales.</li><li>Proactively monitor product usage and customer health, taking action to mitigate risk and reduce churn.</li><li>Conduct regular check-ins, business reviews, and strategy discussions with customers.</li><li>Collaborate closely with internal teams (Sales, Product, Support, and Engineering) to deliver a seamless customer experience.</li><li>Participate in occasional customer visits, conferences, or events (travel up to 10–15%).</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3–5 years of relevant work experience in customer success, account management, or consulting in a SaaS environment.</li><li>Experience managing 30–50 customer accounts, with some exposure to enterprise or larger customers preferred.</li><li>Track record of improving customer adoption, reducing churn, and identifying growth opportunities.</li><li>Strong communication and interpersonal skills, with the ability to work with both day-to-day operators and senior stakeholders.</li><li>Solid organizational and project management skills—able to juggle multiple priorities while maintaining attention to detail.</li><li>Comfortable using CRM, CS tools, and analytics platforms to track performance and customer health.</li><li>Self-motivated and adaptable, thriving in a fast-paced startup environment.</li><li>A team player who values collaboration, learning, and customer advocacy.</li></ul><h2>Skills &amp; Expectations</h2><ul style="min-height:1.5em"><li>Customer-Focused: Dedicated to helping merchants achieve their goals with Gorgias.</li><li>Analytical: Able to interpret usage data and translate it into actionable insights.</li><li>Proactive: Anticipates customer needs and takes initiative to address challenges.</li><li>Effective Communicator: Skilled at simplifying complex ideas for different audiences.</li><li>Relationship Builder: Invests in long-term customer partnerships that drive loyalty.</li></ul><h2>Perks and Benefits</h2>🏖️ 5-week vacation🤕 Paid sick leave (15 days)🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>About the Role</h1>Reporting to the Director of Demand Generation, you will build AI powered growth programs that strengthen Gorgias’s presence in Conversational Commerce and create reliable systems for acquiring and expanding customers. Think of this role as part growth engineering, part data storytelling, part automation architect.You’ll work across Growth, Data, Product, Content, and PMM teams — often acting as the bridge between them. You’ll use your SQL skills and your ability to vibe code fast prototypes to turn loose ideas, insights, and hypotheses into actual experiences people can see, use, and share. If a team has a concept worth exploring, you’ll be the person who turns it into something real instead of another slide in a planning deck.You’ll create workflows that scale without drama, content engines that don’t depend on luck, and AI systems that get sharper over time. And because you’ll help shape visible, public facing initiatives like the Gorgias CX Lab, this is work the industry will associate with you. Your craft and your personal brand will grow in the process. <h1>What You’ll Do</h1><ol style="min-height:1.5em"><li>Build data powered growth engines using first party Gorgias insights, the kind of work people actually want to read. You’ll design interactive data experiences, ship the Gorgias CX Lab, the AI App Directory, and create AI generated lead magnets that feel more like products than marketing. Your name will be attached to these projects, so make them memorable.</li><li>Drive pipeline with a primary focus on new sales, then expansion supporting DG team with AI optimized outbound, referral plays, and event follow ups, sharper targeting, cleaner prompts, and messaging that sounds like a person, not a sequence.</li><li>Implement and coach our AI Agents refining instructions, reasoning, knowledge sources, and output quality for demo booking, LinkedIn prospecting, positive reply handling, and website visitor engagement.</li><li>Prototype, automate, and ship using tools like n8n, Google Opal, AI Studio, — and plenty of vibe coding — leveraging APIs, webhooks, and LLMs to build growth infrastructure that scales intelligently and breaks gracefully.</li></ol><h1>Who You Are</h1><ul style="min-height:1.5em"><li>Equal parts analytical and creative. You can build systems, tell stories with data, and design experiences people actually enjoy.</li><li>Fluent in SQL and comfortable turning raw tables into insight.</li><li>Comfortable vibe coding quick prototypes in whatever tool gets you to an answer fastest.</li><li>The kind of person who sees a repetitive task and immediately thinks “workflow” instead of “I’ll do this manually forever.”</li><li>You care about clarity, craft, and making things people actually want to read or use.</li><li>You work independently, iterate quickly, and fix things without waiting for permission.</li><li>Most importantly, you want to build things that the industry will remember — and you want your name attached to them.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

AI Growth Marketing Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h2>🚨 About This Role</h2>AI Journey is a strategic bet for Gorgias, we need a product leader who can act like a founder.You’ll join a high-impact environment where ownership is deep, expectations are high, and speed is critical. Your job is to build, iterate, and own one of our most strategic AI-powered initiatives.<h2>🤖 What is AI Journey?</h2>AI Journey is our most strategic product initiative to reinvent how brands grow, not with generic, one-way marketing blasts, but through personalized, two-way conversations. Creating better experiences for buyers and driving real business uplift for merchants.<h2>💼 Working Conditions &amp; Expectations</h2><ul style="min-height:1.5em"><li>🗽 This role is based in New York</li><li>High degree of autonomy and ownership expected, you will execution vision, and cross-functional alignment from end to end.</li><li>This role is built for a founder-type product builder, someone who thrives in unstructured environments and scales structure as needed.</li></ul><h2>🎯 What You’ll Do</h2><ul style="min-height:1.5em"><li>Work closely with Engineering, Design, Marketing, Sales, and Success, this role is deeply cross-functional</li><li>Talk to customers: validate hypotheses, iterate fast based on feedback and build PMF.</li></ul><h2>💡 Who You Are</h2><ul style="min-height:1.5em"><li>A founder-style builder who loves ownership, speed, and iteration</li><li>Strong product instincts with a sharp eye for what matters (and what doesn’t)</li><li>Comfortable working across business and technical stakeholders</li><li>Naturally customer-facing you thrive in conversations with users</li><li>Can balance short-term speed with long-term product thinking</li><li>You have experienced in working with AI like LLMs, agents, and prompt workflows</li></ul><h2>🔍 Ideal Profile</h2><ul style="min-height:1.5em"><li>Experience with DTC, marketing automation, or AI-driven marketing tools</li><li>Hands-on involvement in early-stage product development or startups</li><li>Technical curiosity or depth around AI/ML, prompt engineering, or automation</li><li>Proven ability to ship products quickly and iterate based on signal</li><li>Comfortable operating without a safety net, and building the playbook as you go</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Senior Product Manager - AI Joourney

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Partnerships Team</h2>At Gorgias, partnerships drive over 50% of our revenue (75% of our Enterprise revenue) - partnerships has and always will be a cornerstone of our strategy.We're looking for a Senior Partnerships Manager to manage and grow relationships with our most strategic technology and agency partners including ISVs, development, digital marketing and e-commerce agencies.This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers.In this role you will take ownership of the APAC region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the APAC sales and success teams.You’ll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own and grow a portfolio of technology, mid-market and enterprise-level agency and tech partnerships, focusing on revenue accountability and long-term strategic alignment.</li><li>Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.</li><li>Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.</li><li>Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting.</li><li>Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.</li><li>Implement and optimize a revenue-under-management model for key agencies.</li><li>Represent Gorgias at industry conferences and travel regularly (~25%) - be ‘the face’ of Gorgias in APAC.</li><li>Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic account management.</li><li>Have a strong network in the APAC e-commerce community, bonus points if you’re a big name in the Shopify ecosystem.</li><li>Manage your own day-to-day schedule and working hours to do your best work, while benefiting from continuous support and coaching from your manager.</li><li>Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships.</li><li>A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes.</li><li>Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives.</li><li>Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams.</li><li>Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.</li></ul><h2>Outcomes You’ll Drive</h2><ul style="min-height:1.5em"><li>Develop the partnerships growth strategy for APAC, with the support of your manager</li><li>Identify, onboard, and grow a portfolio of top enterprise ISVs and agency partners.</li><li>Increase partner-sourced and partner-influenced revenue through joint GTM efforts.</li><li>Deepen partner enablement and co-selling motions with Gorgias sales and success teams.</li><li>Strengthen Gorgias’ presence in the enterprise e-commerce space via the agency ecosystem.</li></ul><h2>Perks and Benefits</h2>🏖️ 5-week vacation🤕 Paid sick leave (15 days)🧸 Paid parental leave (16 weeks)🏥 We provide private health insurance🍽️ Paid lunch (included in your base salary) - AU$5,000👵🏼 Superannuation paid even when on leave💆🏻‍♀️ AU$1000 work from home stipend📚 Get up to AU$2800 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) + AU$700 Wellness stipend that is included in this number.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize off-site team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Partnerships Manager (APAC)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>Our product: The Conversational Commerce Platform for Shopify</h1>We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide.Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations.Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster.Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience.This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving.Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals up to $400K per year.See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/customers">here</a>.Try our AI agent on <a target="_blank" rel="noopener noreferrer nofollow" href="soldejaneiro.com">Sol de Janeiro</a>, and our Helpdesk back end <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/product-tour">here</a>.<h1>Company stats</h1><ul style="min-height:1.5em"><li>TAM: $5B<ul style="min-height:1.5em"><li>Helpdesk: $140M</li><li>Support agent: $860M</li><li>Shopping assistant: $4B</li></ul></li><li>ARR: $80M (+25% YoY)</li><li>Funding: $101.5M total<ul style="min-height:1.5em"><li>Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose)</li></ul></li><li>Team: 380 people</li></ul><h1>Why we’re hiring a VP of Product Marketing</h1>Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry.We’ve built an exceptional product. Now we want to tell its story with the same excellence.You’ll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias.Our customers and team span the globe, so you’ll need to be collaborative, curious, and empathetic. If you’re ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact.<h1>Your mission</h1>Own the narrative and positioning of Gorgias’ Conversational Commerce platform.Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments.<ul style="min-height:1.5em"><li>Product marketing<ul style="min-height:1.5em"><li>Define clear, differentiated positioning and messaging across the Gorgias product portfolio.</li><li>Educate merchants on why they should invest on Conversational Commerce now, and how to do it</li><li>Partner with Product and Sales to launch new products and capabilities.</li><li>Build our content engine to power enablement, storytelling, and thought leadership.</li></ul></li><li>GTM acceleration<ul style="min-height:1.5em"><li>Distribute our product narrative through the 100+ events we organize each year, including our <a target="_blank" rel="noopener noreferrer nofollow" href="https://events.gorgias.com/gorgiasconnect">customer conference</a> in LA.</li><li>Partner with Demand Gen and Sales to develop targeted plays for each segment.</li><li>Drive adoption and expansion in mid-market and enterprise.</li><li>Define metrics and frameworks to track awareness, consideration, and adoption across the funnel.</li></ul></li></ul><h1>Your team</h1>The role reports to Co-founder &amp; CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a>.Our Marketing Team: 16 people, 4 direct reports<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/maximesutra/">Maxime Sutra</a> (Director, Demand Generation)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/mgylee/">Matilda Lee</a> (Manager, Product Marketing)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/guillaumeaubert2/">Guillaume Aubert</a> (Sr. Manager, Marketing Ops)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dianabuccella/">Diana Buccella</a> (Manager, Content)</li></ul>Our Executive Team:<ul style="min-height:1.5em"><li>Co-founder &amp; CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a></li><li>Chief Revenue Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dcodemcneil/">Dan Code-McNeil</a></li><li>Chief Financial Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/agarwalk/">Kunal Agarwal</a></li><li>SVP Engineering, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/pimasse/">PA Masse</a></li><li>EVP Customer Experience, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/kimberly-h-53427240/">Kimberley Helm</a></li><li>VP Product, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/thomastrinelle/">Thomas Trinelle</a></li><li>VP People, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/adeline-bodemer/">Adeline Bodemer</a></li><li>VP Marketing, hiring!</li></ul><h1>Why you should or shouldn’t join</h1><ul style="min-height:1.5em"><li>You’re passionate about Conversational Commerce &amp; you envision a world where you can shop by talking to brands online, instead of just always browsing.</li><li>You care deeply about product: in another life you could have been a Product Manager.</li><li>You’re both strategic and hands-on. That’s core to how we operate.</li><li>You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession.</li><li>You’re based in NYC or open to frequent in-person travel there. We value collaboration and meet in-office Wednesdays and Thursdays.</li></ul><h1>Context: marketing at Gorgias</h1>Gorgias marketing has historically been demand-gen led, fueling strong SMB growth.As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences.We’re now looking for a product marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments.We’ve learned a lot from past marketing leadership experiences, each contributed to our growth. But today, we have a sharper understanding of what long-term success requires. That’s why we’re being deliberate: we’re seeking a leader with deep product marketing expertise, capable of bridging vision and execution, even if that means having less focus on demand gen or brand.Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

VP Marketing

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our largest customers and your skills will be instrumental in driving revenue.<h2>About the Role</h2>The Account Executive, Enterprise Expansions, will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers; organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.Please note that this book of business is supporting our West Coast customers. You will not be required to work PST hours every day, but we do require flexibility.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.</li><li>Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.</li><li>Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.</li><li>Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.</li><li>Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.</li><li>Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.</li><li>Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.</li><li>Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.</li><li>Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.</li><li>Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.</li><li>Results-Oriented: Focused on achieving and surpassing growth and retention goals.</li><li>Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.</li><li>Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.</li><li>Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.</li></ul><h2>Perks and Benefits</h2>Compensation: $160k to $177k OTE (CAD)🏖️ 5-week vacation🤕 Paid sick leave (15 days)🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Account Executive, Enterprise Expansion

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved.Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support. Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!As a company:<ul style="min-height:1.5em"><li>we serve 15K+ e-commerces,</li><li>we handle 1M+ merchant-shopper interactions per day</li><li>we recently raised $30 Million Series C (<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.crunchbase.com/funding_round/gorgias-series-c--a82e37f6">crunchbase article</a>)</li></ul>The Machine Learning solutions we built are already embedded in the product:<ul style="min-height:1.5em"><li>A state of the art Agentic LLM pipeline that crafts answers and execute e-commerce actions -bringing value to both Gorgias and our customers at scale!!!<ul style="min-height:1.5em"><li>rely on multiple providers (including in-house fine-tuned models),</li><li>implement AB testing to validate prompt engineering,</li><li>built a knowledge retrieval system to contextualize customer requests (ANN, rerankers, feedbackloops, knowledge graphs)</li></ul></li><li>Classification Algorithms based on classical NLP to identify non-support-related emails, detect intent, and infer customer sentiments</li><li>Clustering based on minimum cost flow problems to discover new knowledge resources from non-automated interactions</li><li>Product recommendation system to drive sales and conversions on merchant websites</li></ul><h2>What you’ll do</h2><ul style="min-height:1.5em"><li>Software Engineering<ul style="min-height:1.5em"><li>Design, develop, and maintain back-end services and APIs that support machine learning models and data pipelines.</li><li>Collaborate with machine learning engineers and data scientists to deploy and integrate models into production environments.</li><li>Build scalable, efficient systems to handle large volumes of data and ensure optimal performance.</li><li>Lead efforts to improve infrastructure for machine learning, including automation of pipelines and workflows.</li><li>Implement testing, monitoring, and deployment best practices to ensure robust and reliable systems.</li><li>Participate in architectural decision-making to support long-term scalability and growth of the platform.</li></ul></li><li>Machine Learning<ul style="min-height:1.5em"><li>Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)</li><li>Work on Generative Agents, Recommender systems, and Knowledge graphs</li><li>Solve product-facing problems with classical NLP and/or with LLMs</li><li>Keep up with the relevant math and computer science state-of-the-art</li></ul></li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>Strong experience as a Back-End Engineer, with expertise in building APIs and scalable services.</li><li>Proficiency in Python and familiarity with ML frameworks (e.g., TensorFlow, PyTorch).</li><li>Experience deploying machine learning models in production environments.</li><li>Solid understanding of distributed systems, data pipelines, and cloud platforms (AWS, GCP, or Azure).</li><li>Knowledge of containerization and orchestration tools like Docker and Kubernetes.</li><li>Familiarity with SQL and NoSQL databases, with experience in optimizing data storage and retrieval.</li><li>Strong communication skills and the ability to collaborate across multidisciplinary teams.</li></ul>Preferred Experience<ul style="min-height:1.5em"><li>Hands-on experience with big data frameworks (e.g., Spark, Flink) and stream processing.</li><li>Background in DevOps practices, including CI/CD pipelines and infrastructure automation.</li><li>Knowledge of best practices for data privacy, security, and compliance in machine learning applications.</li></ul>This is an exciting opportunity to be at the intersection of back-end development and machine learning, contributing to the AI-driven future of Gorgias's platform.<h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Backend Engineer - Machine Learning team

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚀 Join the Conversational Experience Team at Gorgias</h2>At Gorgias, we believe conversations are the new storefront. In the next three years, more shoppers will interact through chat than traditional browsing. That’s why we’re building a unified AI Agent that powers these conversations across every channel, delivering fast, accurate answers, increasing revenue, reducing support costs, and enabling brands to offer a fully automated, end-to-end customer journey.<h2>🧠 What is the Conversational Experience team?</h2>We bring together the AI Agent and the Helpdesk into one seamless surface, creating a truly unified conversational journey, for both shoppers and support agents. By owning both automation and human support in a single team, we can:<ul style="min-height:1.5em"><li>Design holistic conversations across channels</li><li>Eliminate friction between AI and human handovers</li><li>Align AI capabilities tightly with real-world agent workflows</li></ul>The result: brands can move effortlessly from self-service to agent-assisted support without breaking context, delivering a smoother, more efficient, and revenue-driving experience across the entire customer lifecycle.<h2>🎯 About the Role</h2>You’ll join the Helpdesk team, which owns the core experience used daily by thousands of support agents to assist millions of shoppers. We're driving a multi-quarter transformation, Helpdesk 2.0, to modernise this surface, close long-standing product gaps, and reimagine what great support tools look like in an AI-first world.Our vision: a platform where AI Agents resolve the majority of routine inquiries, while empowering human agents to step in at the right moments with full context, clear next steps, and powerful tools to act quickly and effectively.<h2>💼 What You’ll Do</h2><ul style="min-height:1.5em"><li>Own and drive major parts of the Helpdesk 2.0 roadmap, with a focus on agent experience, platform reliability, and enterprise-grade workflows.</li><li>Partner with Engineering and Design to modernize and ship core helpdesk capabilities: routing, rules, real-time systems, views, and availability.</li><li>Build scalable features that unlock larger enterprise deals, reduce churn, and support complex team structures.</li><li>Close product gaps by making capabilities coherent, reusable, and consistent across the platform.</li><li>Improve performance and reliability by identifying and resolving technical debt that affects agent trust and user satisfaction.</li><li>Design seamless AI–human collaboration workflows, enabling smart, lossless handovers.</li><li>Leverage qualitative insights (merchant interviews, NPS feedback, support tickets) and quantitative data to prioritize usability improvements.</li><li>Own the full product lifecycle, from discovery and problem framing to delivery, rollout, and continuous iteration with success measured by NPS and retention.</li></ul><h2>🧑‍💻 Who You Are</h2><ul style="min-height:1.5em"><li>Customer-obsessed and motivated by real-world impact, you care deeply about improving everyday workflows.</li><li>Experienced in owning complex, system-heavy product areas, with a track record of long-term evolution and platform thinking.</li><li>Fluent in technical collaboration, able to work closely with engineers on architecture, performance, and real-time behavior.</li><li>Structured, organized, and effective at managing ambiguity, prioritization, and stakeholder alignment.</li><li>Insight-driven, you combine metrics with qualitative feedback to guide your decisions.</li><li>Excited about how AI is transforming support and curious about how humans and AI will work together.</li><li>Comfortable balancing short-term wins with investing in long-term foundations.</li><li>Bonus: experience with helpdesk platforms, workflow tools, enterprise SaaS, or operational team tooling.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Product Manager - Helpdesk

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.We’re looking for an experienced and thoughtful Engineering Manager to lead our Site Reliability Engineering (SRE) team at Gorgias. This is a critical leadership role responsible for driving the reliability, observability, and security of our platform at global scale.The SRE team at Gorgias maintains the core infrastructure and services that power our product. From managing TB-scale databases and operating global Kubernetes clusters to partnering across engineering to drive best practices in incident management and delivery automation, this team is foundational to our success.You will lead a team of 7+ Senior and Staff SREs, guiding their technical and career development while ensuring we continue to scale our infrastructure with excellence. While deep expertise in every domain (reliability, observability, security) is not expected, you should bring proven leadership across these scopes and know how to support technical decision-making at scale. <h1>What You’ll Do:</h1><ul style="min-height:1.5em"><li>Lead and grow a high-performing team of Site Reliability Engineers across time zones</li><li>Set direction and priorities for key initiatives across reliability, observability, and security</li><li>Partner with Staff+ engineers to evolve our infrastructure stack and SRE practices</li><li>Own incident response processes and drive post-incident learning across engineering</li><li>Oversee rollout of scalable delivery systems (CI/CD, ArgoCD, GitLab) and practices (SLIs/SLOs, chaos engineering, DR planning)</li><li>Support adoption of new technologies (e.g., Kafka, Flink, Debezium) with strong change management</li><li>Foster a culture of ownership, learning, and engineering excellence</li><li>Collaborate closely with platform leadership and security teams to align strategy and execution</li></ul><h1>Who you are</h1><ul style="min-height:1.5em"><li>2+ years experience managing senior-level infrastructure or platform engineers</li><li>6+ years total experience in SRE, Platform, or Infrastructure Engineering roles</li><li>Experience leading through ambiguity and scaling systems in high-traffic, cloud-native environments</li><li>Familiarity with key areas of the Gorgias platform stack: GCP, Kubernetes, Terraform, PostgreSQL, CI/CD, observability tools</li><li>Strong communication and collaboration skills, including experience working cross-functionally</li><li>A pragmatic, people-first mindset with a strong sense of technical stewardship</li></ul><h3>Bonus Points:</h3><ul style="min-height:1.5em"><li>Experience with Kafka, Flink, and large-scale data streaming architectures</li><li>Experience driving SOC2 or similar compliance efforts</li><li>Past work supporting production systems with 10k+ tenants or users per second </li></ul><h1>Perks and Benefits</h1><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Engineering Manager - SRE

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚀 Join the Conversational Experience Team at Gorgias</h2>At Gorgias, we believe conversations are the new storefront. In the next three years, more shoppers will interact through chat than traditional browsing. That’s why we’re building a unified AI Agent that powers these conversations across every channel, delivering fast, accurate answers, increasing revenue, reducing support costs, and enabling brands to offer a fully automated, end-to-end customer journey.<h2>🧠 What is the Conversational Experience team?</h2>We bring together the AI Agent and the Helpdesk into one seamless surface, creating a truly unified conversational journey, for both shoppers and support agents. By owning both automation and human support in a single team, we can:<ul style="min-height:1.5em"><li>Design holistic conversations across channels</li><li>Eliminate friction between AI and human handovers</li><li>Align AI capabilities tightly with real-world agent workflows</li></ul>The result: brands can move effortlessly from self-service to agent-assisted support without breaking context, delivering a smoother, more efficient, and revenue-driving experience across the entire customer lifecycle.<h2>🎯 About the Role</h2>You’ll join the Helpdesk team, which owns the core experience used daily by thousands of support agents to assist millions of shoppers. We're driving a multi-quarter transformation, Helpdesk 2.0, to modernise this surface, close long-standing product gaps, and reimagine what great support tools look like in an AI-first world.Our vision: a platform where AI Agents resolve the majority of routine inquiries, while empowering human agents to step in at the right moments with full context, clear next steps, and powerful tools to act quickly and effectively.<h2>💼 What You’ll Do</h2><ul style="min-height:1.5em"><li>Own and drive major parts of the Helpdesk 2.0 roadmap, with a focus on agent experience, platform reliability, and enterprise-grade workflows.</li><li>Partner with Engineering and Design to modernize and ship core helpdesk capabilities: routing, rules, real-time systems, views, and availability.</li><li>Build scalable features that unlock larger enterprise deals, reduce churn, and support complex team structures.</li><li>Close product gaps by making capabilities coherent, reusable, and consistent across the platform.</li><li>Improve performance and reliability by identifying and resolving technical debt that affects agent trust and user satisfaction.</li><li>Design seamless AI–human collaboration workflows, enabling smart, lossless handovers.</li><li>Leverage qualitative insights (merchant interviews, NPS feedback, support tickets) and quantitative data to prioritize usability improvements.</li><li>Own the full product lifecycle, from discovery and problem framing to delivery, rollout, and continuous iteration with success measured by NPS and retention.</li></ul><h2>🧑‍💻 Who You Are</h2><ul style="min-height:1.5em"><li>Customer-obsessed and motivated by real-world impact, you care deeply about improving everyday workflows.</li><li>Experienced in owning complex, system-heavy product areas, with a track record of long-term evolution and platform thinking.</li><li>Fluent in technical collaboration, able to work closely with engineers on architecture, performance, and real-time behavior.</li><li>Structured, organized, and effective at managing ambiguity, prioritization, and stakeholder alignment.</li><li>Insight-driven, you combine metrics with qualitative feedback to guide your decisions.</li><li>Excited about how AI is transforming support and curious about how humans and AI will work together.</li><li>Comfortable balancing short-term wins with investing in long-term foundations.</li><li>Bonus: experience with helpdesk platforms, workflow tools, enterprise SaaS, or operational team tooling.</li></ul><h2>Company Benefits &amp; Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our largest customers and your skills will be instrumental in driving revenue.<h2>About the Role</h2>The Account Manager (AM) will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers; organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.</li><li>Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.</li><li>Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.</li><li>Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.</li><li>Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.</li><li>Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.</li><li>Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.</li><li>Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.</li><li>Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.</li><li>Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.</li><li>Results-Oriented: Focused on achieving and surpassing growth and retention goals.</li><li>Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.</li><li>Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.</li><li>Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.</li></ul><h2>Perks and Benefits</h2>🏖️ 5-week vacation🤕 Paid sick leave (15 days)🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Account Manager, Enterprise

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our largest customers and your skills will be instrumental in driving revenue.<h2>About the Role</h2>The Account Manager (AM) will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers; organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.</li><li>Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.</li><li>Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.</li><li>Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.</li><li>Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.</li><li>Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.</li><li>Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.</li><li>Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.</li><li>Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.</li><li>Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.</li><li>Results-Oriented: Focused on achieving and surpassing growth and retention goals.</li><li>Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.</li><li>Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.</li><li>Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.Join our team for the opportunity to:👩🏼‍💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are<h2>About the Role</h2>Join our Account Executive Team and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Close qualified deals</li><li>Conduct product demos to prospective companies interested in Gorgias (current product closes at 45%)</li><li>Constantly optimize the sales pipeline, by leveraging data at each step of the process</li><li>Attend targeted events to find new leads</li></ul><h2>Who You Are:</h2><ul style="min-height:1.5em"><li>5+ years of sales experience in tech</li><li>Excellent communication and writing skills in English</li><li>Understand the value of using a CRM: Data integrity and accurate forecasting in our CRM is essential</li><li>You want to step up to the challenge of hustling to scale our sales process</li><li>Strong ability to close</li><li>Selling is something you like doing, and you want to get better at it</li><li>Passion for learning! You know that you don't know much, and you want to improve every day</li><li>Ability to understand complex ideas and automate processes</li><li>Active listener who can identify opportunities and leverage them</li><li>Strong ability to move fast and get things done</li></ul><h2>Nice to Have:</h2><ul style="min-height:1.5em"><li>Track record of meeting and exceeding quota</li><li>Proven ability to prospect and develop a pipeline</li><li>Experience with selling SaaS or e-commerce clients</li><li>Experience working with e-commerce</li></ul><h2>Perks &amp; Benefits:</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance (through Sunlife) and RRSP matching (through Wealthsimple)</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>✨ Why this role matters</h2>At Gorgias, we’ve built a demand generation engine that’s more than just marketing. It’s a fusion of data engineering, automation, and applied AI to find and activate the right leads at scale.We’re looking for a Marketing Growth Engineer to join our Operations Intelligence squad and help us build smart, scalable systems that power revenue growth. You’ll extract and enrich data, build internal apps, integrate AI workflows, and plug into real-world business problems.This is a great opportunity for someone who’s technically capable, business-minded, and excited to move fast in a lean team that values curiosity, collaboration, and experimentation.<h2>🧠 The Team You'll Join</h2>The Demand Generation team at Gorgias is split into two squads:<ul style="min-height:1.5em"><li>Marketing Intelligence: Focused on experiments, campaign execution, messaging, and growth insights (you’ll collaborate with Calvin and Rory).</li><li>Operations Intelligence: Builds and maintains the infrastructure, workflows, and automations that drive lead generation, enrichment, segmentation, and outreach (you’ll work with Guillaume, Victor, and Gonçalo).</li></ul>We partner closely with non-technical teams to enable self-service tools, enrich company and contact data, and activate high-intent leads across multiple channels.<h2>🛠 What You’ll Be Doing</h2><ul style="min-height:1.5em"><li>Enrichment at scale: Extract company and contact data using APIs (e.g., Shopify, Apollo, PhantomBuster), clean it via automated SQL workflows, and enrich it using LLMs and heuristics.</li><li>Internal tooling: Build apps and workflows in Retool to help marketing and sales teams autonomously launch experiments, enroll contacts, and activate data.</li><li>AI &amp; workflow automation: Integrate LLMs to extract metadata (e.g., industry tags, personas, job functions) from unstructured sources like website descriptions or job titles.</li><li>Signal-based targeting: Surface high-intent buying signals (e.g., new hires, tech stack changes, CX job postings) and feed them into outbound engines.</li><li>Data pipelines: Maintain and improve ETL processes that support data quality, freshness, and usability across Gorgias growth systems.</li><li>Cross-team collaboration: Work closely with marketing, content, and revenue teams to connect their strategy to the right data and systems.</li></ul><h2>💡 Projects You Might Work On</h2><ul style="min-height:1.5em"><li>Create a persona classifier using AI and internal heuristics to group contacts into CX-relevant roles for segmentation.</li><li>Build a copywriter engine that plugs AI-generated content into cold outreach based on real-time lead attributes.</li><li>Design a signal aggregator that consolidates job posts, tech stack installs, and web activity into actionable alerts.</li><li>Improve our internal activation app to make it easier for non-technical teams to trigger enrichments, enrollments, and contact sequences.</li></ul><h2>🧰 Our Stack</h2><ul style="min-height:1.5em"><li>Data ingestion: Airbyte, Segment, Fivetran</li><li>Warehouse: BigQuery</li><li>Transformations: dbt</li><li>Internal tools: Retool</li><li>Activation: Hightouch, Segment, Cargo</li><li>Outreach: <a target="_blank" rel="noopener noreferrer nofollow" href="http://Instantly.ai">Instantly.ai</a>, Lemlist</li><li>Cloud: GCP (Cloud Functions, Cloud Run, PubSub, Compute Engine)</li><li>CI/CD: GitHub Actions, GitLab</li><li>Project management: Notion, Asana</li><li>CRM: Hubspot</li></ul><h2>🧑‍🚀 Who We’re Looking For</h2>We’re not looking for a deep specialist. We’re looking for a scrappy, curious generalist who can connect systems, work with data, and solve business problems with a product mindset.You might be a strong fit if you:<ul style="min-height:1.5em"><li>Have 2+ years of experience in data engineering, analytics engineering, or automation in a startup or growth-focused team.</li><li>Are proficient in SQL (non-negotiable) and know your way around Python or JavaScript.</li><li>Are comfortable working with APIs (REST, GraphQL) and integrating data from external services.</li><li>Enjoy building small internal tools and workflows, especially in low-code platforms like Retool or with scripting.</li><li>Have a business-first mindset, you care about driving revenue, not just shipping code.</li><li>Can think holistically: you can go from extracting raw data → cleaning/enriching it → using it to trigger actions or insights.</li><li>Are a good teammate: humble, collaborative, and not afraid to ask questions or challenge assumptions.</li></ul><h2>🚀 Why You’ll Thrive at Gorgias</h2><ul style="min-height:1.5em"><li>Work directly with product-minded marketers and data engineers on impactful projects.</li><li>Join a small, empowered team where your ideas and code ship fast.</li><li>Learn new technologies, systems, and business models as we scale to $100M+ ARR.</li><li>Be part of a culture that values experimentation, iteration, and humility.</li><li>Enjoy flexibility to work remotely from Lisbon (preferred), Paris, Belgrade, or Toronto.</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

Growth Engineer - Demand Generation team

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>✨ Why this role matters</h2>At Gorgias, we’ve built a demand generation engine that’s more than just marketing. It’s a fusion of data engineering, automation, and applied AI to find and activate the right leads at scale.We’re looking for a Marketing Growth Engineer to join our Operations Intelligence squad and help us build smart, scalable systems that power revenue growth. You’ll extract and enrich data, build internal apps, integrate AI workflows, and plug into real-world business problems.This is a great opportunity for someone who’s technically capable, business-minded, and excited to move fast in a lean team that values curiosity, collaboration, and experimentation.<h2>🧠 The Team You'll Join</h2>The Demand Generation team at Gorgias is split into two squads:<ul style="min-height:1.5em"><li>Marketing Intelligence: Focused on experiments, campaign execution, messaging, and growth insights (you’ll collaborate with Calvin and Rory).</li><li>Operations Intelligence: Builds and maintains the infrastructure, workflows, and automations that drive lead generation, enrichment, segmentation, and outreach (you’ll work with Guillaume, Victor, and Gonçalo).</li></ul>We partner closely with non-technical teams to enable self-service tools, enrich company and contact data, and activate high-intent leads across multiple channels.<h2>🛠 What You’ll Be Doing</h2><ul style="min-height:1.5em"><li>Enrichment at scale: Extract company and contact data using APIs (e.g., Shopify, Apollo, PhantomBuster), clean it via automated SQL workflows, and enrich it using LLMs and heuristics.</li><li>Internal tooling: Build apps and workflows in Retool to help marketing and sales teams autonomously launch experiments, enroll contacts, and activate data.</li><li>AI &amp; workflow automation: Integrate LLMs to extract metadata (e.g., industry tags, personas, job functions) from unstructured sources like website descriptions or job titles.</li><li>Signal-based targeting: Surface high-intent buying signals (e.g., new hires, tech stack changes, CX job postings) and feed them into outbound engines.</li><li>Data pipelines: Maintain and improve ETL processes that support data quality, freshness, and usability across Gorgias growth systems.</li><li>Cross-team collaboration: Work closely with marketing, content, and revenue teams to connect their strategy to the right data and systems.</li></ul><h2>💡 Projects You Might Work On</h2><ul style="min-height:1.5em"><li>Create a persona classifier using AI and internal heuristics to group contacts into CX-relevant roles for segmentation.</li><li>Build a copywriter engine that plugs AI-generated content into cold outreach based on real-time lead attributes.</li><li>Design a signal aggregator that consolidates job posts, tech stack installs, and web activity into actionable alerts.</li><li>Improve our internal activation app to make it easier for non-technical teams to trigger enrichments, enrollments, and contact sequences.</li></ul><h2>🧰 Our Stack</h2><ul style="min-height:1.5em"><li>Data ingestion: Airbyte, Segment, Fivetran</li><li>Warehouse: BigQuery</li><li>Transformations: dbt</li><li>Internal tools: Retool</li><li>Activation: Hightouch, Segment, Cargo</li><li>Outreach: <a target="_blank" rel="noopener noreferrer nofollow" href="http://Instantly.ai">Instantly.ai</a>, Lemlist</li><li>Cloud: GCP (Cloud Functions, Cloud Run, PubSub, Compute Engine)</li><li>CI/CD: GitHub Actions, GitLab</li><li>Project management: Notion, Asana</li><li>CRM: Hubspot</li></ul><h2>🧑‍🚀 Who We’re Looking For</h2>We’re not looking for a deep specialist. We’re looking for a scrappy, curious generalist who can connect systems, work with data, and solve business problems with a product mindset.You might be a strong fit if you:<ul style="min-height:1.5em"><li>Have 2+ years of experience in data engineering, analytics engineering, or automation in a startup or growth-focused team.</li><li>Are proficient in SQL (non-negotiable) and know your way around Python or JavaScript.</li><li>Are comfortable working with APIs (REST, GraphQL) and integrating data from external services.</li><li>Enjoy building small internal tools and workflows, especially in low-code platforms like Retool or with scripting.</li><li>Have a business-first mindset, you care about driving revenue, not just shipping code.</li><li>Can think holistically: you can go from extracting raw data → cleaning/enriching it → using it to trigger actions or insights.</li><li>Are a good teammate: humble, collaborative, and not afraid to ask questions or challenge assumptions.</li></ul><h2>🚀 Why You’ll Thrive at Gorgias</h2><ul style="min-height:1.5em"><li>Work directly with product-minded marketers and data engineers on impactful projects.</li><li>Join a small, empowered team where your ideas and code ship fast.</li><li>Learn new technologies, systems, and business models as we scale to $100M+ ARR.</li><li>Be part of a culture that values experimentation, iteration, and humility.</li><li>Enjoy flexibility to work remotely from Lisbon (preferred), Paris, Belgrade, or Toronto.</li></ul><h2>Perks &amp; Benefits</h2><ul style="min-height:1.5em"><li>🏖️ 25 days of paid leave </li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 Weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs</li><li>💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (<a target="_blank" rel="noopener noreferrer nofollow" href="https://photos.google.com/share/AF1QipODfjC3mnvGjZvYfoYuAA2xQ7hdQYN6-_PuooMB13SKwJOgC45QbqOV4QJ9z4KVMA?key=QnBha1E2c0JTYlpfV1BjeHFYVmwwQlBOa01kZmVn">Here</a> is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)</li></ul>AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be at the forefront of building out our Enterprise motion and your skills will be instrumental in driving revenue.<h2> About the Role</h2>The Named Accounts Manager (AM) will manage a portfolio of 35-50 accounts, focusing on driving growth and retention. Working closely with the Customer Success Manager (CSM), the AM will identify and capitalize on expansion across multiple products: Automate, Convert, Voice.Our Named Accounts Manager will lead some of our most important customer relationships across multiple international markets. This is a strategic and high-impact role that combines the rigor of enterprise account management with the cultural fluency required to operate across English, Portuguese, Spanish, and German-speaking regions.You will be responsible for driving growth, retention, and influence within a portfolio of our largest global customers — organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.This role is based in our Toronto hub, along side many of our top sellers and requires deep business acumen, adaptability, and leadership. We welcome experienced professionals ready to relocate and take on a challenge that bridges markets, languages, and strategies. <h2> Why this Role Matters</h2>This is not a traditional sales or account management position. It’s a strategic role at the intersection of global business development and enterprise relationship management — one that requires analytical depth, cultural fluency, and exceptional execution.You will be the bridge between our largest global customers and our internal teams, ensuring that the nuances of language, culture, and business expectations translate into measurable success.The role demands intellectual rigor, emotional intelligence, and international perspective — a combination that makes it both challenging and deeply rewarding.<h2>About You</h2><ul style="min-height:1.5em"><li>A proven track record managing large, complex enterprise accounts — ideally across several countries or languages.</li><li>Exceptional communicator fluent in English, with working proficiency in French or Spanish is preferred.</li><li>Deep commercial and operational understanding of SaaS, enterprise software, and customer experience technology.</li><li>Strategic thinker with the ability to navigate ambiguity, influence at executive levels, and execute with precision.</li><li>Naturally curious, globally minded, and comfortable operating at the intersection of multiple markets and cultures.</li><li>A self-directed professional capable of thriving in an environment that demands initiative, judgment, and cross-functional leadership.</li></ul><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.</li><li>Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.</li><li>Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.</li><li>Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.</li><li>Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.</li><li>Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Experienced Account Manager: 5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.</li><li>Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.</li><li>Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.</li><li>Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.</li><li>Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.</li><li>Results-Oriented: Focused on achieving and surpassing growth and retention goals.</li><li>Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.</li><li>Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.</li><li>Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>Our product: The Conversational Commerce Platform for Shopify</h1>We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide.Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations.Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster.Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience.This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving.Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals up to $400K per year.See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/customers">here</a>.Try our AI agent on <a target="_blank" rel="noopener noreferrer nofollow" href="soldejaneiro.com">Sol de Janeiro</a>, and our Helpdesk back end <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/product-tour">here</a>.<h1>Company stats</h1><ul style="min-height:1.5em"><li>TAM: $5B<ul style="min-height:1.5em"><li>Helpdesk: $140M</li><li>Support agent: $860M</li><li>Shopping assistant: $4B</li></ul></li><li>ARR: $80M (+25% YoY)</li><li>Funding: $101.5M total<ul style="min-height:1.5em"><li>Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose)</li></ul></li><li>Team: 380 people</li></ul><h1>Why we’re hiring a VP Marketing</h1>Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry.We’ve built an exceptional product. Now we want to tell its story with the same excellence.You’ll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias.Our customers and team span the globe, so you’ll need to be collaborative, curious, and empathetic. If you’re ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact.<h1>Your mission</h1>Own the narrative and positioning of Gorgias’ Conversational Commerce platform.Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments.<ul style="min-height:1.5em"><li>Product marketing<ul style="min-height:1.5em"><li>Define clear, differentiated positioning and messaging across the Gorgias product portfolio.</li><li>Educate merchants on why they should invest on Conversational Commerce now, and how to do it</li><li>Partner with Product and Sales to launch new products and capabilities.</li><li>Build our content engine to power enablement, storytelling, and thought leadership.</li></ul></li><li>GTM acceleration<ul style="min-height:1.5em"><li>Distribute our product narrative through the 100+ events we organize each year, including our <a target="_blank" rel="noopener noreferrer nofollow" href="https://events.gorgias.com/gorgiasconnect">customer conference</a> in LA.</li><li>Partner with Demand Gen and Sales to develop targeted plays for each segment.</li><li>Drive adoption and expansion in mid-market and enterprise.</li><li>Define metrics and frameworks to track awareness, consideration, and adoption across the funnel.</li></ul></li></ul><h1>Your team</h1>The role reports to Co-founder &amp; CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a>.Our Marketing Team: 19 people, 4 direct reports<ul style="min-height:1.5em"><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/maximesutra/">Maxime Sutra</a> (Director, Demand Generation)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/mgylee/">Matilda Lee</a> (Manager, Product Marketing)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/guillaumeaubert2/">Guillaume Aubert</a> (Sr. Manager, Marketing Ops)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dianabuccella/">Diana Buccella</a> (Manager, Content)</li></ul>Our Executive Team:<ul style="min-height:1.5em"><li>Co-founder &amp; CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a></li><li>Chief Revenue Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dcodemcneil/">Dan Code-McNeil</a></li><li>Chief Financial Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/agarwalk/">Kunal Agarwal</a></li><li>SVP Engineering, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/pimasse/">PA Masse</a></li><li>EVP Customer Experience, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/kimberly-h-53427240/">Kimberley Helm</a></li><li>VP Product, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/thomastrinelle/">Thomas Trinelle</a></li><li>VP People, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/adeline-bodemer/">Adeline Bodemer</a></li><li>VP Marketing, hiring!</li></ul><h1>Why you should or shouldn’t join</h1><ul style="min-height:1.5em"><li>You’re passionate about Conversational Commerce &amp; you envision a world where you can shop by talking to brands online, instead of just always browsing.</li><li>You care deeply about product: in another life you could have been a Product Manager.</li><li>You’re both strategic and hands-on. That’s core to how we operate.</li><li>You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession.</li><li>You’re based in NYC or open to frequent in-person travel there. We value collaboration and meet in-office Wednesdays and Thursdays.</li></ul><h1>Context: Marketing at Gorgias</h1>Gorgias marketing has historically been demand-gen led, fueling strong SMB growth.As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences.We’re now looking for a product marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments.We’ve learned a lot from past marketing leadership experiences, each contributed to our growth. But today, we have a sharper understanding of what long-term success requires. That’s why we’re being deliberate: we’re seeking a leader with deep product marketing expertise, capable of bridging vision and execution, even if that means having less focus on demand gen or brand.AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.Expected start date : March or April 2026.<h2>🤖 About the Machine Learning Team</h2>Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved.Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support. Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!As a company,<ul style="min-height:1.5em"><li>we serve 15K+ e-commerces,</li><li>we handle 1M+ merchant-shopper interactions per day</li><li>we recently raised $30 Million Series C (<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.crunchbase.com/funding_round/gorgias-series-c--a82e37f6">crunchbase article</a>)</li></ul>The Machine Learning solutions we built are already embedded in the product:<ul style="min-height:1.5em"><li>A state of the art Agentic LLM pipeline that crafts answers and execute e-commerce actions -bringing value to both Gorgias and our customers at scale!!!<ul style="min-height:1.5em"><li>rely on multiple providers (including in-house fine-tuned models),</li><li>implement AB testing to validate prompt engineering,</li><li>built a knowledge retrieval system to contextualize customer requests (ANN, rerankers, feedbackloops, knowledge graphs)</li></ul></li><li>Classification Algorithms based on classical NLP to identify non-support-related emails, detect intent, and infer customer sentiments</li><li>Clustering based on minimum cost flow problems to discover new knowledge resources from non-automated interactions</li><li>Product recommendation system to drive sales and conversions on merchant websites</li></ul><h2>What you will do</h2>As part of the Machine Learning team, you will play a crucial role in developing, refining, and enabling our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients. You will optimize and implement solutions that enhance the efficiency, accuracy, and functionality of our AI-driven customer support, marketing and phone solutions.<ul style="min-height:1.5em"><li>Machine Learning:<ul style="min-height:1.5em"><li>Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)</li><li>Work on Generative Agents, Recommender systems, and Knowledge graphs</li><li>Solve product-facing problems with classical NLP and/or with LLMs</li><li>Keep up with the relevant math and computer science state-of-the-art</li></ul></li><li>Engineering<ul style="min-height:1.5em"><li>Build clear tech specs and implement solutions with domain-driven design that can scale and allow for fast, reliable, and trusted iterations.</li><li>Maintain our services (we use FastAPI) and cron jobs (we use Kubeflow)</li><li>Own the development life cycle (Terraform permissions, test coverage of 80%, CI/CD, k8s, Datadog, PagerDuty)</li><li>Collaborate in a cross-functional team: we are providing Machine Learning as a service within Gorgias</li><li>Maintain the ML team data pipeline (we use BigQuery and DBT)</li><li>Collaborate with data engineers, software engineers, and product managers to understand requirements and incorporate feedback</li><li>Analyze the performances post-release and help identify a path toward improvements in the next iteration</li></ul></li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>During your internship in the ML team at Gorgias, you’re expected to grow technically to become efficient at handling the responsibilities mentioned above. Please make sure you have a valid Convention de stage before applying. <ul style="min-height:1.5em"><li>Technical Skills: You’re able to write object oriented software in Python. You’re familiar with Docker, pip-tools, and capable of maintaining a local development setup. Familiarity with our engineering tools, frameworks, and GCP is a plus.</li><li>Breadth of knowledge: You are familiar with Machine Learning (NLP/LLM/HuggingFace/Math), software design (DDD), text-to-speech, speech-to-text, reinforcement learning and vision.</li><li>Communication: Excellent written and verbal communication skills in english, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li><li>Education: Masters degree in STEM (science, technology, engineering and mathematics), or a related field.</li></ul></li></ul><h2>Company Benefits and Perks</h2>💰 2k/month (Competitive salary &amp; equity - 90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)🏖️ 1 paid day off per month🤕 1 paid day of sick leave per quarter🍽️ Lunch vouchers by <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>🚂 We provide a transportation stipend🏢 Hybrid Work Policy - 2 days (Wednesday &amp; Thursday) mandatory attendance in Paris officeAI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Machine Learning Engineer - Internship

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are seeking a driven, strategic, and highly entrepreneurial Enterprise Account Executive to lead our expansion into the United Kingdom, with a primary focus on acquiring high-value merchants generating $20M+ in GMV. As our first enterprise hire in the region, you will serve as the cornerstone for Gorgias’ UK market presence.This role is ideal for someone who thrives in new markets: you’ll identify high-value opportunities, shape our go-to-market motion, and build the foundation for what will become a major revenue region for Gorgias. You’ll operate with autonomy, backed by global teams, as you position Gorgias as the leading customer experience platform for large-scale e-commerce and retail brands across the UK.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead UK market development as the first regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds.</li><li>Build and execute enterprise acquisition strategies tailored to the UK ecommerce landscape and aligned with global revenue goals.</li><li>Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV.</li><li>Collaborate with BDR &amp; ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with UK buyers.</li><li>Act as a ‘regional GM’ by growing our existing partnerships, establishing new relationships influencing GTM resourcing, and shaping our long-term footprint in the UK and Europe.</li><li>Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes.</li><li>Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A seasoned enterprise seller with 5+ years of SaaS experience and a track record of closing complex, high-value deals.</li><li>Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly.</li><li>Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region.</li><li>Strategic in your approach, able to craft territory plans, outbound strategies, and prioritization frameworks.</li><li>An exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders.</li><li>Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes.</li><li>Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results.</li><li>Fluency in German is highly valuable, enabling you to prospect, nurture, and close opportunities within the expanding DACH enterprise market, in addition to the UK and the rest of EMEA.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Enterprise Account Executive

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are seeking a driven, strategic, and highly entrepreneurial Enterprise Account Executive to lead our enterprise expansion into Paris, with a primary focus on acquiring high-value merchants generating $20M+ in GMV. This role is ideal for someone who thrives in new markets: you’ll identify high-value opportunities, shape our go-to-market motion, and build the foundation for what will become a major revenue region for Gorgias. You’ll operate with autonomy, backed by global teams, as you position Gorgias as the leading customer experience platform for large-scale e-commerce and retail brands across Paris.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Lead Paris market development as the first regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds.</li><li>Build and execute enterprise acquisition strategies tailored to the Paris ecommerce landscape and aligned with global revenue goals.</li><li>Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV.</li><li>Collaborate with BDR &amp; ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with Paris-based buyers.</li><li>Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes.</li><li>Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A seasoned enterprise seller with 5+ years of SaaS experience and a track record of closing complex, high-value deals.</li><li>Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly.</li><li>Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region.</li><li>Strategic in your approach, able to craft territory plans, outbound strategies, and prioritization frameworks.</li><li>An exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders.</li><li>Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes.</li><li>Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results.</li><li>Fluency in German is highly valuable, enabling you to prospect, nurture, and close opportunities within the expanding DACH enterprise market, in addition to the Paris and the rest of EMEA.</li></ul><h2>Perks &amp; Benefits</h2>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamOur People team’s mission is to grow exceptional people in an exceptional environment. We are made up of three sub-teams: People Operations, People Experience, and Talent Acquisition.We are a globally distributed People team with team members in Canada, US, France, Serbia, and Argentina. Reporting to the People Operations Manager, you will be part of a team with two People Operations Generalists and two Payroll Specialists.About the RoleAs a People Operations Generalist, you’ll play a key role in creating an amazing employee experience by supporting core people operations processes across the employee lifecycle. You’ll partner closely with People team members and cross-functional stakeholders to ensure day-to-day people operations run smoothly, accurately, and with care. This role is ideal for someone who is building strong foundational People Ops skills, is highly detail oriented, and is excited to grow in a fast-paced environment.You will primarily be supporting employees in France, Serbia, Portugal, Romania, Poland, and Italy.What You’ll Do<ul style="min-height:1.5em"><li>Support end-to-end People processes across the employee lifecycle, including onboarding, offboarding, employee changes, benefits administration, and leaves of absence.</li><li>Maintain accurate employee records across HR systems, ensuring data integrity and compliance.</li><li>Serve as a main point of contact for employee questions, ensuring timely, accurate, and empathetic responses.</li><li>Identify process or system inefficiencies, suggest improvements, and support the implementation of more scalable solutions.</li><li>Proficient in setting up workflow automations, with interest in expanding experience with AI tools.</li><li>Collaborate with cross functional teams on larger People initiatives such as organizational changes, compensation adjustments, and people data automations.</li><li>Work closely with external vendors (like our HRIS providers) to optimize system configuration and resolve issues efficiently as they arise.</li><li>Create and maintain internal policies to ensure compliance with local employment laws and regulations.</li><li>Manage immigration and relocation cases, in partnership with HRBPs and external counsel.</li></ul>Who You Are<ul style="min-height:1.5em"><li>Proven experience in People Operations, HR, or a related role.</li><li>Highly detail-oriented and takes ownership of both execution and outcomes.</li><li>Ability to consistently deliver timely, high-quality service and handle sensitive information with care and discretion.</li><li>Experience electing and managing a Social and Economic Committee in France, also known as Comité Social et Économique (CSE).</li><li>Communicates clearly and collaborates effectively with stakeholders across functions and levels.</li><li>Strong problem solving skills with a proactive approach to challenges.</li><li>Experience supporting a globally distributed workforce and thrives working in a fast-paced or tech environment.</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Experience with Rippling, Deel, Notion, Siit or other ticketing system.</li><li>Experience with global mobility processes. </li></ul>Perks and Benefits<ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

People Ops Generalist

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are looking for a driven and adaptable Business Development Representative (BDR) to help accelerate our outbound pipeline growth. As one of the first touchpoints for prospective customers, primarily Mid-Market to Enterprise accounts, you will be responsible for initiating conversations, identifying qualified opportunities, and leveraging our AI-enabled sales systems to optimize outreach.The ideal candidate is a fast learner, thrives in a dynamic environment, and brings strong communication skills, curiosity, and a collaborative mindset. This is an exciting opportunity to join a growing team and make an immediate impact on revenue generation.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Execute outbound prospecting strategies to generate qualified pipeline from Mid-Market to Enterprise prospects.</li><li>Leverage AI tools, automation systems, and sales technology to improve outreach efficiency and personalization.</li><li>Research target accounts to identify key stakeholders and craft tailored messaging that resonates with their needs.</li><li>Qualify inbound interest when needed, ensuring seamless handoff to the Sales team.</li><li>Collaborate closely with Sales, Marketing, and RevOps to refine targeting, messaging, and lead quality.</li><li>Maintain accurate activity tracking and documentation in the CRM (HubSpot preferred).</li><li>Provide insights on prospect trends, competitive signals, and campaign performance to improve team processes.</li><li>Represent the company with professionalism and strong business acumen in every interaction.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>1 to 2 years of experience in sales development, business development, or a related outbound role (B2B SaaS experience preferred but not required).</li><li>Strong professional communication skills with the ability to engage executives confidently.</li><li>Strong understanding of outbound prospecting fundamentals and an interest in becoming an expert in pipeline generation.</li><li>Coachable, curious, and motivated to exceed performance goals.</li><li>Adaptable, able to work quickly, shift priorities, and thrive in a fast-changing environment.</li><li>Collaborative team player with experience contributing in group settings (for example, prior work teams, sports teams, volunteer leadership, etc.).</li><li>Familiarity with CRM systems (HubSpot preferred) and sales enablement tools.</li></ul><h2>Nice-to-Have Skills and Competencies</h2><ul style="min-height:1.5em"><li>Experience in B2B SaaS or other outbound sales environments.</li><li>Background in high-ownership or high-effort environments (volunteering, sports teams, hospitality, etc.).</li><li>Self-starter with a grinder mentality, someone who takes initiative and pushes through obstacles.</li></ul><h1>Perks and Benefits</h1>🏖️ 5-week vacation 🤕 Paid sick leave🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Business Development Representative

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🧠 About the Decision Intelligence Team</h2>At Gorgias, we believe that great decisions are a competitive advantage. The mission of the Decision Intelligence team is to enable faster, smarter, and more meaningful decisions across the company.We build and power the Gorgias Decision Engine — our integrated system combining infrastructure, data, context, decision products, and AI capabilities. It allows teams to access insights, automate workflows, and operate with clarity.Our engineering team is structured around three layers:<ul style="min-height:1.5em"><li>Data Infrastructure – pipelines, storage, orchestration</li><li>Context Layer – dbt models, semantic layer, metrics, company knowledge</li><li>AI Engineering – LLM agents, integrations, knowledge tools, workflow automations</li></ul>Our flagship product, Cortex, gives any Gorgias employee instant access to deep company knowledge through natural language. It showcases what’s possible when structured data and domain context meet well-designed AI systems.We’re hiring an AI Engineer to help us scale the impact of Cortex and build the next generation of internal AI tools.<h2>🚀 What You'll Do</h2>As an AI Engineer, you’ll play a central role in evolving Cortex and building internal AI-powered applications that drive decision-making and efficiency across Gorgias.You will:<ul style="min-height:1.5em"><li>Design and build AI applications using foundation models (Anthropic, Gemini, OpenAI) layered with our internal data and context</li><li>Expand Cortex: enhance capabilities, improve accuracy, and integrate into internal tools (Slack, web apps, internal dashboards)</li><li>Build and maintain LLM agents and automation workflows that improve access to insights and reduce manual work</li><li>Write detailed instruction sets to guide agent behavior across a wide range of tasks</li><li>Design interaction layers for agents, including UI/UX components, streaming responses, and human-in-the-loop control</li><li>Build internal systems to evaluate agent performance, track reliability, and identify improvement opportunities</li><li>Support internal teams in adopting and iterating on AI tooling across their workflows</li></ul><h2>🔍 Who you are</h2><ul style="min-height:1.5em"><li>You have 2+ years of experience in software engineering, with strong Python skills</li><li>You’ve built applications using LLMs via APIs or open-source frameworks (e.g. LangChain)</li><li>You move fast and adapt quickly — you keep up with changes in the AI space and love building things that ship</li><li>You think in terms of value and iteration: ship → learn → improve</li><li>You're comfortable working with data models, querying databases, and structuring input/output for AI systems</li><li>You stay organized, prioritize well, and can move between projects with clarity and focus</li></ul><h2>⚙️ Technical Environment</h2><ul style="min-height:1.5em"><li>Python, ReactJS</li><li>LangChain, LangGraph / OpenAI APIs</li><li>Airbyte, dbt, BigQuery</li><li>Slack integrations, internal tool frameworks</li><li>Light front-end work (optional, depending on your skills)</li></ul><h2>✨ Nice to Have</h2><ul style="min-height:1.5em"><li>Experience with AI evaluation frameworks or measuring agent reliability</li><li>Familiarity with building Slack bots, browser extensions, or internal integrations</li></ul><h2>🛠 Our Current Stack</h2><ul style="min-height:1.5em"><li>AI Engineering: LangChain / LangGraph</li><li>Observability: Datadog, LangSmith</li><li>Backend: Python</li><li>Data: BigQuery, dbt</li><li>Infrastructure: GCP, LLM providers</li><li>CI/CD &amp; Infra: GitHub Actions, Terraform, ArgoCD</li><li>Project Management: Linear, Notion</li></ul><h2>Company Benefits and Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

AI Engineer

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamThe Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic onboarding approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate.Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.About the RoleAs the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover to configuration to training. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and Automate. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.What You’ll Do<ul style="min-height:1.5em"><li>Conduct in-depth onboarding and optimisation sessions for new customers, tailoring the experience to drive adoption and usage of our Helpdesk and Automate products.</li><li>Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.</li><li>Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and Automate products.</li><li>Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.</li><li>Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.</li><li>Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.</li><li>Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the Automate product.</li><li>Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.</li><li>Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.</li></ul>Who You Are<ul style="min-height:1.5em"><li>Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating as successful track record. E-commerce experience is a plus!</li><li>Language Skills: Proficiency in English is required. Fluency in French is a significant advantage.</li><li>Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.</li><li>Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills.</li><li>Work Approach: Proficient in concurrently managing up to 50 accounts, adept at tailoring support to meet the diverse needs of both small and large merchants.</li><li>Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.</li><li>Relationship Building: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption.</li><li>Passion for Learning: Demonstrated passion for continuous learning and personal growth.</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Air🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are looking for a strong, execution focused Recruiter to own end to end hiring across multiple functions at Gorgias.You will manage active searches across a mix of business and operational roles, partnering closely with hiring managers to deliver high quality hires within clear timelines.You may also support more senior recruiters and the Head of Talent Acquisition on technical or leadership searches through research, talent mapping, and candidate shortlisting.This is a high ownership role for the searches you directly own, while also contributing to broader team hiring efforts.You will thrive here if you enjoy fast paced environments, structured processes, and being accountable for outcomes, not just activity.<h2>Mission</h2>Own and deliver high quality hiring across assigned functions, ensuring searches move with speed, structure, and strong candidate experience, while contributing to a high performance Talent Acquisition culture at Gorgias.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Own 5 to 10 concurrent roles end to end, from intake to offer close</li><li>Run structured intake meetings to align on success profiles and sourcing strategy</li><li>Drive sourcing across LinkedIn, referrals, inbound, and creative outbound when needed</li><li>Run structured, high signal phone screens tied to defined competencies</li><li>Partner closely with hiring managers to ensure alignment, feedback quality, and efficient decision making</li><li>Contribute to technical or leadership searches through research, talent mapping, and shortlisting support when needed</li><li>Keep pipelines clean and up to date in Ashby</li><li>Proactively identify bottlenecks and course correct without waiting to be told</li><li>Lead offer processes and drive high offer acceptance rates</li><li>Contribute to continuous improvement of our hiring process and metrics dashboard</li></ul><h2>How We Measure Success</h2><ul style="min-height:1.5em"><li>Time to fill and time to first qualified candidate</li><li>Quality and consistency of candidate pipelines</li><li>Offer acceptance rate</li><li>Hiring manager satisfaction</li><li>Quality of hire, assessed through early performance feedback</li><li>Data hygiene and process discipline in our ATS</li></ul>This is a role where outcomes matter. We care about quality, speed, and candidate experience equally.<h2>What We’re Looking For</h2><ul style="min-height:1.5em"><li>2 to 4 years of recruiting experience</li><li>Experience in agency or in house within a fast paced tech or scale up environment</li><li>Proven track record of closing roles under time constraints without compromising on quality</li><li>Strong judgment, you can distinguish between signal and noise in a candidate profile</li><li>You understand the difference between perception and perspective, you seek context before forming conclusions</li><li>Naturally driven and self motivated, you take ownership without needing reminders</li><li>Comfortable being accountable for results</li><li>Confident partnering with and constructively challenging hiring managers when needed</li><li>Experience using an ATS, ideally Ashby or a similar structured system</li></ul><h2>Team and Culture</h2>You will join a small, high accountability Talent team that values structure, transparency, and continuous improvement.We are looking for someone who:<ul style="min-height:1.5em"><li>Has low ego and high ownership</li><li>Is open to feedback and excited to grow under experienced recruiters</li><li>Brings energy and consistency to the team</li><li>Cares deeply about candidate experience</li><li>Values clarity, metrics, and process discipline</li></ul>This is not a passive coordination role. It is a builder role for someone who wants to master the craft of recruiting in a high performance environment.<h2>What’s In It For You</h2><ul style="min-height:1.5em"><li>Mentorship from experienced recruiters who care deeply about craft</li><li>Exposure to hiring across multiple functions and levels</li><li>Real ownership and autonomy early on</li><li>Clear performance metrics and growth path</li><li>Competitive compensation and benefits</li><li>Hybrid setup, 2 days per week in our Paris office </li></ul>Perks and Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Air</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! </li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Recruiter

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About The Role</h2>As a Product Marketing Intern, you’ll own real launches, real campaigns, and real cross-functional initiatives. You’ll be mentored by our Shopping Assistant Product Marketing Manager and work hands-on across Product, Partnerships, Education, Content, Demand Generation, Growth, and Sales.We believe the best way to learn is by doing.Over 12 weeks, you’ll execute end-to-end go-to-market strategies, analyze campaign performance, collaborate across teams, and create compelling messaging that directly impacts revenue and adoption.You’ll leave this internship having:<ul style="min-height:1.5em"><li>Led multiple product launches</li><li>Built data-backed positioning and messaging</li><li>Created sales enablement assets used by the field</li><li>Developed a strong foundation in modern product marketing</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Currently pursuing a degree in Marketing, Business, Communications, or a related field</li><li>Curious about SaaS, ecommerce, AI, and product strategy</li><li>Strong written communicator with an eye for clarity and persuasion</li><li>Analytical and comfortable working with data</li><li>Organized and detail-oriented, but also strategic</li><li>Comfortable collaborating across teams and asking thoughtful questions</li><li>Proactive, you take ownership and move projects forward</li><li>Excited to build things that have real business impact</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Product Marketing Summer Intern (3 Months)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The sales orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and you will be the AE leading new sales and expansion in Australia for our SMB &amp; Commercial segment.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Manage the full sales cycle from inbound discovery to demo to close</li><li>Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers</li><li>Sell Gorgias’ core product offerings to e-commerce brands across APAC</li><li>Own a quota, and optimize your process to exceed it</li><li>Partner with Marketing and Partnerships teams to qualify and convert inbound leads</li><li>Collaborate cross-functionally to ensure a smooth customer transition post-sale </li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A proven sales performer with 2–3+ years of closing experience, ideally in SaaS</li><li>Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.</li><li>Consistently exceed quota targets; a true "winner" mindset</li><li>Coachable, curious, and humble with a strong desire to grow</li><li>Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments</li><li>Excellent communicator and persuasive storyteller with strong listening skills</li><li>Able to simplify complex solutions into clear business value</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Experience selling to or working within the e-commerce space</li><li>Experience at a tech startup or scale-up</li><li>Background as an e-commerce founder or working directly with DTC brands</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Gorgias's Legal team is a 2-person AI-first function built for the pace of a scaling SaaS company. Our team mission is to empower our teams by providing legal guidance on topics including contracts, security, and privacy to better support business growth. We’re here to help protect Gorgias and give pro-active legal advices on legal issues and risks<h2>About the Role</h2>Most legal teams in SaaS are still built for a world that no longer exists — one where value comes from volume, and speed is the bottleneck. We're building something different.As Legal Counsel at Gorgias, you'll be the legal brain behind our commercial engine: part deal expert, part coach to sales and finance, part architect of the systems that make it all scale. This is an L3 role based in Toronto (hybrid), supporting our commercial motion and procurement process.You'll work directly with our Head of Legal, owning the commercial legal function end-to-end as we scale.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own end-to-end negotiation of commercial agreements: SaaS subscription agreements, MSAs, order forms, DPAs.</li><li>Be the primary legal point of contact for the sales team — coaching reps on deal risks, unblocking negotiations, and setting clear fallback positions</li><li>Build, maintain, and continuously improve our contract playbook and standard template suite</li><li>Manage and improve AI-assisted contract workflows (Claude, ChatGpt)</li><li>Partner with Finance and RevOps on deal structuring, billing terms, and revenue recognition edge cases</li><li>Handle vendor and inbound technology agreements, including SaaS and data processor relationships</li><li>Identify patterns across the deal portfolio and translate them into policy, training, or product input</li><li>Support general commercial legal work as the team scales</li></ul><h2>Who You Are</h2>Must Haves<ul style="min-height:1.5em"><li>3-4 years of commercial legal experience, in-house at a SaaS or tech company, or in tech-focused private practice</li><li>Startup or scale-up experience: you've built or improved a process, not just executed within one</li><li>Exposure to US market commercial deals — you understand how US enterprise procurement works</li><li>Comfortable with ambiguity; you close deals, you don't just flag risk</li><li>Strong written communication — your redlines are tight, your emails move things forward</li><li>Genuine curiosity about AI tools and a willingness to work with AI.</li></ul>Nice to Haves<ul style="min-height:1.5em"><li>Licensed in both Canada and a US state (dual bar is a strong plus)</li><li>Experience with AI-assisted contract review tools</li></ul><h2>What Good Looks Like at 6 Months</h2><ul style="min-height:1.5em"><li>Contract turnaround time: &lt; 2 business days for standard MSAs</li><li>Playbook coverage: 90%+ of common commercial scenarios documented</li><li>Escalations to outside counsel: &lt; 10% of matters</li><li>AI routing accuracy: &lt; 5% rerouting rate on AI-handled contracts</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)🥰 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Legal Counsel

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>About the Decision Intelligence Team</h1>The mission of the Decision Intelligence team is to shape decision-making into a competitive advantage across Gorgias. We build and power our central data and context asset, called the Gorgias Decision Engine (GDE), and bring it to life through decision products and partnerships. The GDE is Gorgias' central system of infrastructure, data, context, decision products, and AI capabilities that enables the organization to access insights, automate workflows, and make better and more meaningful decisions.Decision Intelligence operates across multiple disciplines: Data and AI Engineering (infrastructure, context layer, AI agents), Analytics (business intelligence, metrics governance), and Data Science (forward-looking insights, including forecasting). Each discipline plays a key role in achieving our mission.<ul style="min-height:1.5em"><li>Our engineering team builds decision infrastructure, context strategy, and scales AI capabilities.</li><li>Our analytics team activates value from the GDE through partnerships and strategic insights.</li><li>Our data science function supports statistical analysis, predictive modeling, and advanced experimentation.</li></ul>We're looking for a Senior Data Scientist to build and own the data science discipline within Decision Intelligence. This is a foundational hire, helping define what data science means at Gorgias and scaling that vision from the ground up.<h1>What You'll Do</h1>You will be the senior data scientist on Decision Intelligence, reporting to the VP of Decision Intelligence. This is not a role where you inherit a playbook. Instead, you will work closely with the VP and our Senior Manager of Data Analytics to build our data science strategy and vision while partnering with stakeholders to implement value as the lead IC.You will work directly with stakeholders (at all levels, including C-Suite) across Finance, GTM, and Product to deliver outcomes through modeling, experimentation, and recommendations, while identifying the patterns worth scaling into repeatable models and integrations within the Gorgias Decision Engine.<ul style="min-height:1.5em"><li>Partner with the VP of Decision Intelligence to define and evolve the data science strategy and roadmap across Gorgias</li><li>Own model improvement to our forecasting for Finance, including revenue forecasting, churn prediction, and scenario planning</li><li>Mature audience segmentation and customer profiling for GTM, enabling more targeted and effective go-to-market motions</li><li>Support retention and expansion intelligence, including improving churn risk models, identifying expansion opportunities, and evaluating the effectiveness of CS programs</li><li>Contribute to pricing and monetization strategy through price sensitivity modeling, upgrade opportunity identification, and predictive pricing experiments</li><li>Develop and scale experimentation frameworks and A/B testing methodologies, including defining key events and success metrics</li><li>Work with cross-functional stakeholders to deliver actionable insights, forecasts, and strategic recommendations that drive actions in near real time</li><li>Inherit and improve existing predictive models (fit score, intent score, churn risk, forecasting) through regular refreshes, stronger features, and updated signals</li><li>Identify high-value, repeatable patterns and partner with the Data Engineering team to productionalize them as models within the Gorgias Decision Engine</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>You have 5+ years of hands-on experience in data science or a related quantitative field, with strong proficiency in Python and SQL</li><li>You have deep experience with statistical modeling, forecasting, segmentation, and experimentation design</li><li>You are a strong IC who is hungry to grow by building something from the ground up. You see this as an opportunity to define your career trajectory by establishing and scaling a function, not just filling a role</li><li>You move fast and ship iteratively - comfortable with ambiguity and energized by the opportunity to set direction</li><li>You are a strong communicator who can translate complex analysis into clear, actionable recommendations for both technical and non-technical stakeholders</li><li>You are comfortable working across domains (Finance, GTM, Product) and switching context frequently - prioritization and organization come naturally</li><li>You are excited about AI and how it intersects with data science. You see LLMs and agentic systems as tools that amplify your work, not replace it</li><li>Experience partnering with engineering teams to productionalize models (MLOps, model monitoring, CI/CD for ML)</li></ul><h1>Nice to Have</h1><ul style="min-height:1.5em"><li>Experience in SaaS, B2B, or e-commerce environments</li><li>Familiarity with dbt, BigQuery, or modern analytics engineering workflows</li><li>Prior experience building a data science function or being the first/early data scientist at a company</li></ul><h1>Our Current Stack</h1><ul style="min-height:1.5em"><li>Data/Infrastructure: GCP/BigQuery, dbt</li><li>AI/ML: Python, LangChain/LangGraph, LLMs (Anthropic, Gemini, OpenAI) </li></ul><h1>Perks &amp; Benefits</h1>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)🥰 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Data Scientist

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>About the Decision Intelligence Team</h1>The mission of the Decision Intelligence team is to shape decision-making into a competitive advantage across Gorgias. We build and power our central data and context asset, called the Gorgias Decision Engine (GDE), and bring it to life through decision products and partnerships. The GDE is Gorgias' central system of infrastructure, data, context, decision products, and AI capabilities that enables the organization to access insights, automate workflows, and make better and more meaningful decisions.Decision Intelligence operates across multiple disciplines: Data and AI Engineering (infrastructure, context layer, AI agents), Analytics (business intelligence, metrics governance), and Data Science (forward-looking insights, including forecasting). Each discipline plays a key role in achieving our mission.<ul style="min-height:1.5em"><li>Our engineering team builds decision infrastructure, context strategy, and scales AI capabilities.</li><li>Our analytics team activates value from the GDE through partnerships and strategic insights.</li><li>Our data science function supports statistical analysis, predictive modeling, and advanced experimentation.</li></ul>We're looking for a Senior Data Scientist to build and own the data science discipline within Decision Intelligence. This is a foundational hire, helping define what data science means at Gorgias and scaling that vision from the ground up.<h1>What You'll Do</h1>You will be the senior data scientist on Decision Intelligence, reporting to the VP of Decision Intelligence. This is not a role where you inherit a playbook. Instead, you will work closely with the VP and our Senior Manager of Data Analytics to build our data science strategy and vision while partnering with stakeholders to implement value as the lead IC.You will work directly with stakeholders (at all levels, including C-Suite) across Finance, GTM, and Product to deliver outcomes through modeling, experimentation, and recommendations, while identifying the patterns worth scaling into repeatable models and integrations within the Gorgias Decision Engine.<ul style="min-height:1.5em"><li>Partner with the VP of Decision Intelligence to define and evolve the data science strategy and roadmap across Gorgias</li><li>Own model improvement to our forecasting for Finance, including revenue forecasting, churn prediction, and scenario planning</li><li>Mature audience segmentation and customer profiling for GTM, enabling more targeted and effective go-to-market motions</li><li>Support retention and expansion intelligence, including improving churn risk models, identifying expansion opportunities, and evaluating the effectiveness of CS programs</li><li>Contribute to pricing and monetization strategy through price sensitivity modeling, upgrade opportunity identification, and predictive pricing experiments</li><li>Develop and scale experimentation frameworks and A/B testing methodologies, including defining key events and success metrics</li><li>Work with cross-functional stakeholders to deliver actionable insights, forecasts, and strategic recommendations that drive actions in near real time</li><li>Inherit and improve existing predictive models (fit score, intent score, churn risk, forecasting) through regular refreshes, stronger features, and updated signals</li><li>Identify high-value, repeatable patterns and partner with the Data Engineering team to productionalize them as models within the Gorgias Decision Engine</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>You have 5+ years of hands-on experience in data science or a related quantitative field, with strong proficiency in Python and SQL</li><li>You have deep experience with statistical modeling, forecasting, segmentation, and experimentation design</li><li>You are a strong IC who is hungry to grow by building something from the ground up. You see this as an opportunity to define your career trajectory by establishing and scaling a function, not just filling a role</li><li>You move fast and ship iteratively - comfortable with ambiguity and energized by the opportunity to set direction</li><li>You are a strong communicator who can translate complex analysis into clear, actionable recommendations for both technical and non-technical stakeholders</li><li>You are comfortable working across domains (Finance, GTM, Product) and switching context frequently - prioritization and organization come naturally</li><li>You are excited about AI and how it intersects with data science. You see LLMs and agentic systems as tools that amplify your work, not replace it</li><li>Experience partnering with engineering teams to productionalize models (MLOps, model monitoring, CI/CD for ML)</li></ul><h1>Nice to Have</h1><ul style="min-height:1.5em"><li>Experience in SaaS, B2B, or e-commerce environments</li><li>Familiarity with dbt, BigQuery, or modern analytics engineering workflows</li><li>Prior experience building a data science function or being the first/early data scientist at a company</li></ul><h1>Our Current Stack</h1><ul style="min-height:1.5em"><li>Data/Infrastructure: GCP/BigQuery, dbt</li><li>AI/ML: Python, LangChain/LangGraph, LLMs (Anthropic, Gemini, OpenAI) </li></ul><h1>Perks &amp; Benefits</h1><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.Please provide an English resume for the team to review<h1>What You'll Do</h1>At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:<h2>Your Day-to-Day</h2><ul style="min-height:1.5em"><li>Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.</li><li>Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.</li><li>Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.</li><li>Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.</li><li>Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.</li><li>Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.</li><li>Bilingual Proficiency: Excellent communication and writing skills in English and French.</li><li>CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.</li><li>Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.</li><li>Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.</li><li>Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.</li><li>Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.</li><li>Adaptable &amp; Efficient: Quickly grasp complex ideas, automate processes, and drive results.</li><li>Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.</li><li>Action-Oriented: Execute quickly and efficiently to get things done.</li></ul><h2>Bonus Skills (Nice to Have):</h2><ul style="min-height:1.5em"><li>Proven track record of meeting or exceeding sales quotas.</li><li>Experience selling SaaS or working with e-commerce clients.</li><li>Knowledge of API and HTTP integrations.</li><li>Familiarity with MEDPICC methodology.</li><li>Prior experience with customer support software.</li></ul><h1>Perks and Benefits</h1><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Account Executive, SMB

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.Please provide an English resume for the team to review<h1>What You'll Do</h1>At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:<h2>Your Day-to-Day</h2><ul style="min-height:1.5em"><li>Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.</li><li>Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.</li><li>Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.</li><li>Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.</li><li>Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.</li><li>Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.</li><li>Bilingual Proficiency: Excellent communication and writing skills in English and French.</li><li>CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.</li><li>Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.</li><li>Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.</li><li>Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.</li><li>Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.</li><li>Adaptable &amp; Efficient: Quickly grasp complex ideas, automate processes, and drive results.</li><li>Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.</li><li>Action-Oriented: Execute quickly and efficiently to get things done.</li></ul><h2>Bonus Skills (Nice to Have):</h2><ul style="min-height:1.5em"><li>Proven track record of meeting or exceeding sales quotas.</li><li>Experience selling SaaS or working with e-commerce clients.</li><li>Knowledge of API and HTTP integrations.</li><li>Familiarity with MEDPICC methodology.</li><li>Prior experience with customer support software.</li></ul><h1>Perks and Benefits</h1><ul style="min-height:1.5em"><li>🏖️ 5-week vacation </li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home</li><li>📚 Get up to €1500 of learning material support per year (such as books, courses, and individual coaching sessions) directly linked to your job scope.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.As an Enterprise Customer Success Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.<h2>What You’ll Do</h2>As an Enterprise Customer Success Manager, you will:<h3>Customer Partnership &amp; Account Management</h3><ul style="min-height:1.5em"><li>Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts</li><li>Build relationships with senior stakeholders and decision-makers</li><li>Lead QBRs and long-term account planning tied to business outcomes</li><li>Navigate complex customer environments with multiple stakeholders</li></ul><h3>Product Adoption &amp; Optimization</h3><ul style="min-height:1.5em"><li>Drive advanced adoption of AI, automation, and integrations</li><li>Guide customers through complex implementations and custom workflows</li><li>Act as a strategic advisor on scaling support operations</li><li>Help customers move toward more efficient and automated setups</li></ul><h3>Customer Health &amp; Risk Management</h3><ul style="min-height:1.5em"><li>Own retention for high-value accounts</li><li>Identify risks early and drive recovery plans</li><li>Partner with Sales on expansion opportunities</li></ul><h3>Operational Excellence &amp; AI Enablement</h3><ul style="min-height:1.5em"><li>Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact</li><li>Use AI and internal tools to improve both customer workflows and your own efficiency</li><li>Identify patterns across accounts and contribute to improving team playbooks and best practices</li><li>Bring structure to ambiguous situations and create scalable solutions for complex customer needs</li></ul><h3>Cross-Functional Collaboration</h3><ul style="min-height:1.5em"><li>Partner with Sales, Product, and Support teams to drive customer outcomes</li><li>Lead coordination across teams for complex accounts and escalations</li><li>Surface insights that shape product direction and strategy</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>5+ years in Customer Success, Implementation, Consulting, or similar</li><li>Experience managing complex enterprise customers</li><li>Strong project management and problem-solving skills</li><li>Comfortable operating both strategically and hands-on</li><li>Able to influence stakeholders and drive outcomes without authority</li><li>Curious, structured, and highly ownership-driven</li><li>Experience with ecommerce or support operations is a strong plus</li><li>Passionate about technology, automation, and the future of AI in customer support</li><li>Motivated to continuously learn, improve, and contribute to a growing team environment</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Enterprise Customer Success Manager (Named Accounts)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.<h2>What You’ll Do</h2>As an Enterprise Customer Success Manager, you will:<h3>Customer Partnership &amp; Account Management</h3><ul style="min-height:1.5em"><li>Manage a portfolio of ~70-80 ecommerce customers</li><li>Build relationships with key stakeholders and run regular check-ins and QBRs</li><li>Understand customer goals, workflows, and operational challenges</li><li>Develop account plans focused on adoption, efficiency, and long-term value</li><li>Support renewal conversations for lower-risk or smaller expansions</li></ul><h3>Product Adoption &amp; Optimization</h3><ul style="min-height:1.5em"><li>Drive adoption of Gorgias features including AI, automation, and integrations</li><li>Analyze support workflows and recommend improvements</li><li>Help customers implement automation and AI use cases</li><li>Troubleshoot issues and partner with internal teams when needed</li></ul><h3>Customer Health &amp; Risk Management</h3><ul style="min-height:1.5em"><li>Monitor account health (usage, engagement, satisfaction)</li><li>Identify risks early and take action to prevent churn</li><li>Support renewals for lower-risk or smaller expansion cases</li></ul><h3>Operational Excellence &amp; AI Enablement</h3><ul style="min-height:1.5em"><li>Maintain accurate customer data and engagement tracking in internal systems</li><li>Manage your book of business independently while prioritizing high-impact activities</li><li>Leverage AI tools to improve efficiency across customer workflows and internal processes</li><li>Experiment with new approaches and share insights that improve team processes and playbooks</li></ul><h3>Cross-Functional Collaboration</h3><ul style="min-height:1.5em"><li>Partner with Sales, Product, and Support teams to drive customer outcomes</li><li>Surface customer insights that inform product improvements and roadmap priorities</li><li>Ensure internal teams have clear context when escalating customer needs</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3+ years in Customer Success, Account Management, or similar roles</li><li>Experience managing multiple customers in a SaaS environment</li><li>Strong communicator who can run structured conversations with customers</li><li>Curious and proactive - you like getting into the details of how things work</li><li>Comfortable balancing strategic conversations with hands-on execution</li><li>Experience working with ecommerce brands or support operations is a strong plus</li><li>Passionate about technology, automation, and the future of AI in customer support</li><li>Motivated to continuously learn, improve, and contribute to a growing team environment</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Enterprise Customer Success Manager

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.As a Commercial Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.<h2>What You’ll Do</h2>As a Commercial Customer Success Manager, you will:<h3>Customer Partnership &amp; Account Strategy</h3><ul style="min-height:1.5em"><li>Manage a large portfolio of commercial ecommerce customers (high-volume book of business)</li><li>Maintain a strong pulse on your accounts through a mix of proactive and reactive engagement</li><li>Run regular check-ins and support higher-value customers with more structured conversations</li><li>Understand customer workflows, goals, and common blockers</li><li>Support customers in improving how they use Gorgias in their day-to-day operations</li></ul><h3>Product Adoption &amp; Optimization</h3><ul style="min-height:1.5em"><li>Drive adoption of Gorgias features including automation, AI, and integrations</li><li>Analyze support workflows and recommend improvements for common use cases</li><li>Help customers implement automation and AI workflows to improve efficiency</li><li>Troubleshoot product issues and support customers in resolving blockers</li><li>Get hands-on in customer setups when needed (reoptimizations, fixes, improvements)</li></ul><h3>Customer Health &amp; Risk Management</h3><ul style="min-height:1.5em"><li>Monitor account health signals (usage, engagement, sentiment) across a large portfolio</li><li>Identify risk signals and take action to prevent churn</li><li>Focus on improving adoption and setup quality as key drivers of retention</li><li>Support renewal conversations for lower-risk or flat renewals when needed</li></ul><h3>Operational Excellence &amp; AI Enablement</h3><ul style="min-height:1.5em"><li>Maintain accurate customer data and engagement tracking in internal systems</li><li>Manage your book of business in a structured and organized way</li><li>Prioritize accounts based on impact and risk</li><li>Use AI and internal tools to improve efficiency in your day-to-day work</li><li>Contribute insights and patterns to improve team processes over time</li></ul><h3>Cross-Functional Collaboration</h3><ul style="min-height:1.5em"><li>Partner with Sales, Product, and Support teams to resolve issues and improve outcomes</li><li>Escalate when needed and ensure context is clearly communicated</li><li>Share recurring customer challenges and insights with internal teams</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role</li><li>Comfortable managing a high-volume portfolio of accounts</li><li>Strong communicator who can guide customers through practical, solution-oriented conversations</li><li>Support-oriented and hands-on - you enjoy helping customers solve real problems</li><li>Curious and detail-oriented - you like getting into how systems and workflows actually work</li><li>Organized and able to prioritize effectively across many customers</li><li>Experience with ecommerce, support operations, or automation tools is a strong plus</li><li>Interest in AI and how it improves customer support</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Customer Success Manager - Commercial

gorgias

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h3>Team &amp; Context</h3>Gorgias is an AI-first company building products powered by LLMs and agent-based systems. Gorgias is the conversational commerce platform for Shopify merchants. The AI Journey team is building the marketing side of that vision: AI-driven outbound conversations that re-engage shoppers across the funnel, primarily via SMS.The product is live and used by merchants today. We process hundreds of millions of shopper events to power it, and we’re now scaling further: making the AI more reliable at higher volumes, expanding what shoppers we can engage and how, and hardening the systems behind it for serious production load. The interesting problems are still ahead.This role sits at the intersection of product engineering and applied AI, focusing on making LLM-powered experiences reliable, scalable, and impactful in production.<h3>About the Role</h3>You’ll have a chance to:<ul style="min-height:1.5em"><li>🤖 Build and scale production AI features used by thousands of merchants</li><li>🧠 Work directly with LLMs, prompts, and agent workflows in a real product environment</li><li>🏗️ Shape the architecture of AI systems as we continuously evolve and improve our platform</li><li>🔌 Turn shopper signals, events, behaviours, and order history into context that drives LLM-powered conversations</li><li>🚀 Operate in a fast-moving, exploratory team building a new product area</li></ul><h3>What You’ll Do</h3>1. Build and Scale AI Product Features<ul style="min-height:1.5em"><li>Develop end-to-end features across backend, APIs, and frontend</li><li>Translate shopper event streams and product data into the context that LLMs can act on</li><li>Own the multi-turn conversational behaviour of our AI Agent: quality, reliability, and iteration in production</li></ul>2. Make the AI System Better Over Time<ul style="min-height:1.5em"><li>Build and improve evaluation workflows for prompts and agent behaviour</li><li>Define practical ways to measure and improve AI performance in production</li><li>Optimize for cost and latency as models and usage scale</li></ul>3. Shape the Architecture<ul style="min-height:1.5em"><li>Evolve the platform as we scale it for higher load and more complex use cases</li><li>Improve data ingestion, context building, and observability</li><li>Partner with product and design to shape AI-driven user experiences</li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li>Experienced Full-stack Engineer (5+ years preferred): You’ve built and shipped production systems across backend and frontend. Strong mid-level engineers with a clear track record of ownership are welcome to apply.</li><li>Hands-on with AI Systems: You’ve worked with LLMs in a real product context, not just prototypes</li><li>Builder Mindset: You’re comfortable owning ambiguous problems and shipping end-to-end solutions</li><li>System Thinker: You understand how to make non-deterministic systems more reliable</li><li>Assertive and Self-Directed: You can operate in an exploratory environment with high ownership</li></ul><h3>What We’re Looking For</h3>Required:<ul style="min-height:1.5em"><li>Strong backend foundations and the ability to quickly pick up new languages. We work in Python and TypeScript, and we hire for problem-solving, not specific stacks</li><li>Production experience integrating LLMs into user-facing products, including multi-turn or agentic systems</li><li>Hands-on experience evaluating prompts and agent behaviour, formally or informally. You’ve had to answer “Is this getting better or worse?” in production</li><li>Experience designing systems that turn structured data (events, user state, transactions) into LLM context</li><li>Experience building and operating APIs and event-driven services</li><li>Comfort with frontend work when needed (React), even if your centre of gravity is backend</li></ul>Nice to have:<ul style="min-height:1.5em"><li>LLM observability tooling experience</li><li>Experience optimizing inference cost or latency in production</li><li>E-commerce, merchant-facing, or marketing-tech product experience</li></ul><h3>Tech Stack &amp; Experience</h3><ul style="min-height:1.5em"><li>Backend: Python and TypeScript</li><li>Frontend: React</li><li>Infrastructure: Event-driven services, Temporal workflows, APIs</li><li>AI: LLMs, prompt engineering, multi-turn conversational systems, agent SDKs, evaluation</li></ul><h3>Hiring Process</h3><ul style="min-height:1.5em"><li>Recruiter phone screen</li><li>Hiring Manager interview</li><li>System Design interview</li><li>Live Coding interview</li><li>Final interview</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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