Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of their growth. With its cutting-edge automation capabilities, Gorgias revolutionizes the way businesses interact with their customers, providing them with efficient and personalized support across email, voice, SMS, live chat, and social media channels.

Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and eight offices in San Francisco, New York, Charlotte, Toronto, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.

Today, Gorgias serves 12,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BruMate, and TUSHY.

gorgias

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h3>Team &amp; Context</h3>Gorgias is an AI-first company building products powered by LLMs and agent-based systems. Gorgias is the conversational commerce platform for Shopify merchants. The AI Journey team is building the marketing side of that vision: AI-driven outbound conversations that re-engage shoppers across the funnel, primarily via SMS.The product is live and used by merchants today. We process hundreds of millions of shopper events to power it, and we’re now scaling further: making the AI more reliable at higher volumes, expanding what shoppers we can engage and how, and hardening the systems behind it for serious production load. The interesting problems are still ahead.This role sits at the intersection of product engineering and applied AI, focusing on making LLM-powered experiences reliable, scalable, and impactful in production.<h3>About the Role</h3>You’ll have a chance to:<ul style="min-height:1.5em"><li>🤖 Build and scale production AI features used by thousands of merchants</li><li>🧠 Work directly with LLMs, prompts, and agent workflows in a real product environment</li><li>🏗️ Shape the architecture of AI systems as we continuously evolve and improve our platform</li><li>🔌 Turn shopper signals, events, behaviours, and order history into context that drives LLM-powered conversations</li><li>🚀 Operate in a fast-moving, exploratory team building a new product area</li></ul><h3>What You’ll Do</h3>1. Build and Scale AI Product Features<ul style="min-height:1.5em"><li>Develop end-to-end features across backend, APIs, and frontend</li><li>Translate shopper event streams and product data into the context that LLMs can act on</li><li>Own the multi-turn conversational behaviour of our AI Agent: quality, reliability, and iteration in production</li></ul>2. Make the AI System Better Over Time<ul style="min-height:1.5em"><li>Build and improve evaluation workflows for prompts and agent behaviour</li><li>Define practical ways to measure and improve AI performance in production</li><li>Optimize for cost and latency as models and usage scale</li></ul>3. Shape the Architecture<ul style="min-height:1.5em"><li>Evolve the platform as we scale it for higher load and more complex use cases</li><li>Improve data ingestion, context building, and observability</li><li>Partner with product and design to shape AI-driven user experiences</li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li>Experienced Full-stack Engineer (5+ years preferred): You’ve built and shipped production systems across backend and frontend. Strong mid-level engineers with a clear track record of ownership are welcome to apply.</li><li>Hands-on with AI Systems: You’ve worked with LLMs in a real product context, not just prototypes</li><li>Builder Mindset: You’re comfortable owning ambiguous problems and shipping end-to-end solutions</li><li>System Thinker: You understand how to make non-deterministic systems more reliable</li><li>Assertive and Self-Directed: You can operate in an exploratory environment with high ownership</li></ul><h3>What We’re Looking For</h3>Required:<ul style="min-height:1.5em"><li>Strong backend foundations and the ability to quickly pick up new languages. We work in Python and TypeScript, and we hire for problem-solving, not specific stacks</li><li>Production experience integrating LLMs into user-facing products, including multi-turn or agentic systems</li><li>Hands-on experience evaluating prompts and agent behaviour, formally or informally. You’ve had to answer “Is this getting better or worse?” in production</li><li>Experience designing systems that turn structured data (events, user state, transactions) into LLM context</li><li>Experience building and operating APIs and event-driven services</li><li>Comfort with frontend work when needed (React), even if your centre of gravity is backend</li></ul>Nice to have:<ul style="min-height:1.5em"><li>LLM observability tooling experience</li><li>Experience optimizing inference cost or latency in production</li><li>E-commerce, merchant-facing, or marketing-tech product experience</li></ul><h3>Tech Stack &amp; Experience</h3><ul style="min-height:1.5em"><li>Backend: Python and TypeScript</li><li>Frontend: React</li><li>Infrastructure: Event-driven services, Temporal workflows, APIs</li><li>AI: LLMs, prompt engineering, multi-turn conversational systems, agent SDKs, evaluation</li></ul><h3>Hiring Process</h3><ul style="min-height:1.5em"><li>Recruiter phone screen</li><li>Hiring Manager interview</li><li>System Design interview</li><li>Live Coding interview</li><li>Final interview</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Fullstack Software Engineer, AI (Backend focused)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About this role</h2>AI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.<h2>🤖 What is AI Journey?</h2>AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.<h2>🎯 What you'll do</h2><ul style="min-height:1.5em"><li>Own AI Journey end to end — vision, execution, and cross-functional alignment.</li><li>Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.</li><li>Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.</li><li>Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.</li><li>Partner closely with Engineering, Design, Marketing, Sales, and Success.</li></ul><h2>💡 Who you are</h2><ul style="min-height:1.5em"><li>A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.</li><li>High agency. You generate ideas and direction rather than waiting to be told.</li><li>Resilient. You absorb setbacks and keep shipping.</li><li>High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.</li></ul><h2>🔑 What you'll need</h2>These two are the hard gates.<ol style="min-height:1.5em"><li>Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.</li><li>Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.</li></ol><h2>➕ Nice to have</h2><ul style="min-height:1.5em"><li>Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.</li><li>Technical curiosity around LLMs, agents, and prompt workflows.</li><li>Hands-on involvement in early-stage product development.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Staff Product Manager - AI Journey

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the team</h2>We are the company-wide platform and empowerment team for internal AI at Gorgias. Our mission: make Gorgias the company that operates best with AI — every employee exponentially more productive, every team able to build, and the whole thing governed without friction. We build the platform and we make it land; building is half the job, getting it into everyone's daily work is the other half.We own two layers:<ul style="min-height:1.5em"><li>The AI Infrastructure — the agent framework, runtime, evals, MCP servers, the skill registry, the Context Layer, LLM governance and model routing, deployment and observability. The substrate everything else is built on.</li><li>Cortex — the internal AI Platform: the surface where employees work with AI on Gorgias problems, and increasingly where they build with it (agents, workflows, embedded apps), across Slack, the web app, automations, and the API.</li></ul>We sit at the intersection of data, AI, and engineering, with three complementary roles: Platform engineers (this role), who build the infrastructure, services, and surfaces everything runs on; AI engineers, who design and ship the agentic systems; and Context engineers, who structure the data and knowledge that make those systems useful. Enablement and product sense are part of every role here — we treat the platform as a product, and Gorgians are our customers.<h2>What you'll do</h2>You'll join our platform group and own, end to end, the systems and surfaces that make the whole company effective with AI — from the UI experience people use to the infrastructure it all runs on.<ul style="min-height:1.5em"><li>Enhance the Cortex UX. Design and ship the user-facing surfaces of the platform — the work hub, agent/app builder, workflows, connectors, embedded apps — with the product polish and reliability that make people want to use it.</li><li>Own platform services and infrastructure. Internal APIs, background workers, integration layers; deployment pipelines on Kubernetes, GitHub Actions, Terraform, and ArgoCD/GitOps; Datadog monitoring, alerting, incident response, and capacity planning.</li><li>Build the foundation for others to build on Cortex. The auth, integrations, and app framework that let other teams ship internal apps inside Cortex without touching the infrastructure underneath.</li><li>Harden governance and cost control. Permissions, usage visibility, and the controls that let us empower people without overspending on LLM infrastructure.</li><li>Raise the bar on developer, agent, and user experience. Reduce friction for AI and Context engineers, automate repetitive work, and keep the platform a place people reach for, not around. Just as important: make the codebase a place coding agents operate efficiently — clear conventions, tooling, docs, and fast feedback loops so agents can ship reliably with minimal hand-holding. We embrace AI-native workflows, and an agent-legible codebase is a first-class goal, not an afterthought.</li><li>Be a pillar of the platform. Continuous peer review and shared coverage so the platform is never a one-person operation, and so AI and Context engineers can stay focused on enablement and use cases.</li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>3+ years as a full-stack engineer, and you've shipped user-facing products end to end — you care about the experience people actually have, not just the API behind it.</li><li>Strong full-stack engineering across front-end and back-end (React on the front, services and APIs behind it), with the product instinct to turn capabilities into something approachable and reliable.</li><li>Comfortable owning cloud-native infrastructure — Kubernetes, Terraform, CI/CD, container orchestration on GCP — and platform services, not just the UI.</li><li>Solid with Python and/or TypeScript/Node.js, and pragmatic about picking the right tool for the job.</li><li>You understand system design fundamentals — service boundaries, API contracts, async patterns, relational data.</li><li>You have a platform mindset: your teammates and Gorgians are your users — and so are the coding agents working in your codebase. You optimize for the productivity and autonomy of all three, writing clean, well-tested, agent-legible code and caring about long-term quality, not just shipping fast.</li><li>You're comfortable with ambiguity, communicate clearly, flag blockers early, and own your work end to end.</li></ul><h2>Nice to have</h2><ul style="min-height:1.5em"><li>Experience building multi-user products — auth, permissions, account management.</li><li>Observability and monitoring tooling (Datadog, OpenTelemetry).</li><li>Familiarity with streaming infrastructure (Kafka, Kafka Connect, CDC patterns).</li><li>Prior platform-engineering or internal-tools experience.</li><li>Interest in or exposure to AI-native development — agent orchestration, MCP, evals (LangGraph, LangSmith). Helpful, not required: we can teach the AI layer faster than years of product, web, and infra craft.</li></ul><h2>Our current stack</h2><ul style="min-height:1.5em"><li>Agent platform: LangChain / LangGraph</li><li>LLM providers: Anthropic, Google Gemini, OpenAI</li><li>Observability: Datadog, LangSmith</li><li>Languages: Python, TypeScript/Node.js, React</li><li>Infrastructure: Kubernetes, ArgoCD, Terraform, Helm</li><li>Cloud: GCP (Cloud Run, IAM, BigQuery)</li><li>CI/CD: GitHub Actions</li><li>Messaging &amp; streaming: Kafka, internal “Kafka Connect” systems</li><li>Storage: BigQuery, PostgreSQL, Redis</li><li>Data: dbt, Airbyte, Kestra</li><li>MCP &amp; skills: Gorgias MCP, centralized skill registry</li><li>Project management: Linear, Notion</li></ul> Perks and Benefits<ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Software Engineer - Decision Intelligence

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About this role</h2>AI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.<h2>🤖 What is AI Journey?</h2>AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.<h2>🎯 What you'll do</h2><ul style="min-height:1.5em"><li>Own AI Journey end to end — vision, execution, and cross-functional alignment.</li><li>Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.</li><li>Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.</li><li>Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.</li><li>Partner closely with Engineering, Design, Marketing, Sales, and Success.</li></ul><h2>💡 Who you are</h2><ul style="min-height:1.5em"><li>A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.</li><li>High agency. You generate ideas and direction rather than waiting to be told.</li><li>Resilient. You absorb setbacks and keep shipping.</li><li>High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.</li></ul><h2>🔑 What you'll need</h2>These two are the hard gates.<ol style="min-height:1.5em"><li>Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.</li><li>Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.</li></ol><h2>➕ Nice to have</h2><ul style="min-height:1.5em"><li>Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.</li><li>Technical curiosity around LLMs, agents, and prompt workflows.</li><li>Hands-on involvement in early-stage product development. </li></ul> Perks &amp; Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About the TeamThe Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic onboarding approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate.Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.About the RoleAs the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover to configuration to training. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and Automate. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.What You’ll Do<ul style="min-height:1.5em"><li>Conduct in-depth onboarding and optimisation sessions for new customers, tailoring the experience to drive adoption and usage of our Helpdesk and Automate products.</li><li>Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.</li><li>Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and Automate products.</li><li>Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.</li><li>Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.</li><li>Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.</li><li>Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the Automate product.</li><li>Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.</li><li>Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.</li></ul>Who You Are<ul style="min-height:1.5em"><li>Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating as successful track record. E-commerce experience is a plus!</li><li>Language Skills: Proficiency in English is required. Fluency in French is a significant advantage.</li><li>Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.</li><li>Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills.</li><li>Work Approach: Proficient in concurrently managing up to 50 accounts, adept at tailoring support to meet the diverse needs of both small and large merchants.</li><li>Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.</li><li>Relationship Building: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption.</li><li>Passion for Learning: Demonstrated passion for continuous learning and personal growth.</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Air🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Customer Implementation Manager

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Role</h2>We are looking for a strong, execution focused Recruiter to own end to end hiring across multiple functions at Gorgias.You will manage active searches across a mix of business and operational roles, partnering closely with hiring managers to deliver high quality hires within clear timelines.You may also support more senior recruiters and the Head of Talent Acquisition on technical or leadership searches through research, talent mapping, and candidate shortlisting.This is a high ownership role for the searches you directly own, while also contributing to broader team hiring efforts.You will thrive here if you enjoy fast paced environments, structured processes, and being accountable for outcomes, not just activity.<h2>Mission</h2>Own and deliver high quality hiring across assigned functions, ensuring searches move with speed, structure, and strong candidate experience, while contributing to a high performance Talent Acquisition culture at Gorgias.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Own 5 to 10 concurrent roles end to end, from intake to offer close</li><li>Run structured intake meetings to align on success profiles and sourcing strategy</li><li>Drive sourcing across LinkedIn, referrals, inbound, and creative outbound when needed</li><li>Run structured, high signal phone screens tied to defined competencies</li><li>Partner closely with hiring managers to ensure alignment, feedback quality, and efficient decision making</li><li>Contribute to technical or leadership searches through research, talent mapping, and shortlisting support when needed</li><li>Keep pipelines clean and up to date in Ashby</li><li>Proactively identify bottlenecks and course correct without waiting to be told</li><li>Lead offer processes and drive high offer acceptance rates</li><li>Contribute to continuous improvement of our hiring process and metrics dashboard</li></ul><h2>How We Measure Success</h2><ul style="min-height:1.5em"><li>Time to fill and time to first qualified candidate</li><li>Quality and consistency of candidate pipelines</li><li>Offer acceptance rate</li><li>Hiring manager satisfaction</li><li>Quality of hire, assessed through early performance feedback</li><li>Data hygiene and process discipline in our ATS</li></ul>This is a role where outcomes matter. We care about quality, speed, and candidate experience equally.<h2>What We’re Looking For</h2><ul style="min-height:1.5em"><li>2 to 4 years of recruiting experience</li><li>Experience in agency or in house within a fast paced tech or scale up environment</li><li>Proven track record of closing roles under time constraints without compromising on quality</li><li>Strong judgment, you can distinguish between signal and noise in a candidate profile</li><li>You understand the difference between perception and perspective, you seek context before forming conclusions</li><li>Naturally driven and self motivated, you take ownership without needing reminders</li><li>Comfortable being accountable for results</li><li>Confident partnering with and constructively challenging hiring managers when needed</li><li>Experience using an ATS, ideally Ashby or a similar structured system</li></ul><h2>Team and Culture</h2>You will join a small, high accountability Talent team that values structure, transparency, and continuous improvement.We are looking for someone who:<ul style="min-height:1.5em"><li>Has low ego and high ownership</li><li>Is open to feedback and excited to grow under experienced recruiters</li><li>Brings energy and consistency to the team</li><li>Cares deeply about candidate experience</li><li>Values clarity, metrics, and process discipline</li></ul>This is not a passive coordination role. It is a builder role for someone who wants to master the craft of recruiting in a high performance environment.<h2>What’s In It For You</h2><ul style="min-height:1.5em"><li>Mentorship from experienced recruiters who care deeply about craft</li><li>Exposure to hiring across multiple functions and levels</li><li>Real ownership and autonomy early on</li><li>Clear performance metrics and growth path</li><li>Competitive compensation and benefits</li><li>Hybrid setup, 2 days per week in our Paris office </li></ul>Perks and Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Air</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! </li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Recruiter

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About The Role</h2>As a Product Marketing Intern, you’ll own real launches, real campaigns, and real cross-functional initiatives. You’ll be mentored by our Shopping Assistant Product Marketing Manager and work hands-on across Product, Partnerships, Education, Content, Demand Generation, Growth, and Sales.We believe the best way to learn is by doing.Over 12 weeks, you’ll execute end-to-end go-to-market strategies, analyze campaign performance, collaborate across teams, and create compelling messaging that directly impacts revenue and adoption.You’ll leave this internship having:<ul style="min-height:1.5em"><li>Led multiple product launches</li><li>Built data-backed positioning and messaging</li><li>Created sales enablement assets used by the field</li><li>Developed a strong foundation in modern product marketing</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Currently pursuing a degree in Marketing, Business, Communications, or a related field</li><li>Curious about SaaS, ecommerce, AI, and product strategy</li><li>Strong written communicator with an eye for clarity and persuasion</li><li>Analytical and comfortable working with data</li><li>Organized and detail-oriented, but also strategic</li><li>Comfortable collaborating across teams and asking thoughtful questions</li><li>Proactive, you take ownership and move projects forward</li><li>Excited to build things that have real business impact</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Product Marketing Summer Intern (3 Months)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>The sales orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and you will be the AE leading new sales and expansion in Australia for our SMB &amp; Commercial segment.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Manage the full sales cycle from inbound discovery to demo to close</li><li>Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers</li><li>Sell Gorgias’ core product offerings to e-commerce brands across APAC</li><li>Own a quota, and optimize your process to exceed it</li><li>Partner with Marketing and Partnerships teams to qualify and convert inbound leads</li><li>Collaborate cross-functionally to ensure a smooth customer transition post-sale </li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>A proven sales performer with 2–3+ years of closing experience, ideally in SaaS</li><li>Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.</li><li>Consistently exceed quota targets; a true "winner" mindset</li><li>Coachable, curious, and humble with a strong desire to grow</li><li>Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments</li><li>Excellent communicator and persuasive storyteller with strong listening skills</li><li>Able to simplify complex solutions into clear business value</li></ul><h2>Nice to Have</h2><ul style="min-height:1.5em"><li>Experience selling to or working within the e-commerce space</li><li>Experience at a tech startup or scale-up</li><li>Background as an e-commerce founder or working directly with DTC brands</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Account Executive (APAC)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Team</h2>Gorgias's Legal team is a 2-person AI-first function built for the pace of a scaling SaaS company. Our team mission is to empower our teams by providing legal guidance on topics including contracts, security, and privacy to better support business growth. We’re here to help protect Gorgias and give pro-active legal advices on legal issues and risks<h2>About the Role</h2>Most legal teams in SaaS are still built for a world that no longer exists — one where value comes from volume, and speed is the bottleneck. We're building something different.As Legal Counsel at Gorgias, you'll be the legal brain behind our commercial engine: part deal expert, part coach to sales and finance, part architect of the systems that make it all scale. This is an L3 role based in Toronto (hybrid), supporting our commercial motion and procurement process.You'll work directly with our Head of Legal, owning the commercial legal function end-to-end as we scale.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own end-to-end negotiation of commercial agreements: SaaS subscription agreements, MSAs, order forms, DPAs.</li><li>Be the primary legal point of contact for the sales team — coaching reps on deal risks, unblocking negotiations, and setting clear fallback positions</li><li>Build, maintain, and continuously improve our contract playbook and standard template suite</li><li>Manage and improve AI-assisted contract workflows (Claude, ChatGpt)</li><li>Partner with Finance and RevOps on deal structuring, billing terms, and revenue recognition edge cases</li><li>Handle vendor and inbound technology agreements, including SaaS and data processor relationships</li><li>Identify patterns across the deal portfolio and translate them into policy, training, or product input</li><li>Support general commercial legal work as the team scales</li></ul><h2>Who You Are</h2>Must Haves<ul style="min-height:1.5em"><li>3-4 years of commercial legal experience, in-house at a SaaS or tech company, or in tech-focused private practice</li><li>Startup or scale-up experience: you've built or improved a process, not just executed within one</li><li>Exposure to US market commercial deals — you understand how US enterprise procurement works</li><li>Comfortable with ambiguity; you close deals, you don't just flag risk</li><li>Strong written communication — your redlines are tight, your emails move things forward</li><li>Genuine curiosity about AI tools and a willingness to work with AI.</li></ul>Nice to Haves<ul style="min-height:1.5em"><li>Licensed in both Canada and a US state (dual bar is a strong plus)</li><li>Experience with AI-assisted contract review tools</li></ul><h2>What Good Looks Like at 6 Months</h2><ul style="min-height:1.5em"><li>Contract turnaround time: &lt; 2 business days for standard MSAs</li><li>Playbook coverage: 90%+ of common commercial scenarios documented</li><li>Escalations to outside counsel: &lt; 10% of matters</li><li>AI routing accuracy: &lt; 5% rerouting rate on AI-handled contracts</li></ul><h2>Perks &amp; Benefits</h2>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)🥰 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Legal Counsel

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h1>About the Decision Intelligence Team</h1>The mission of the Decision Intelligence team is to shape decision-making into a competitive advantage across Gorgias. We build and power our central data and context asset, called the Gorgias Decision Engine (GDE), and bring it to life through decision products and partnerships. The GDE is Gorgias' central system of infrastructure, data, context, decision products, and AI capabilities that enables the organization to access insights, automate workflows, and make better and more meaningful decisions.Decision Intelligence operates across multiple disciplines: Data and AI Engineering (infrastructure, context layer, AI agents), Analytics (business intelligence, metrics governance), and Data Science (forward-looking insights, including forecasting). Each discipline plays a key role in achieving our mission.<ul style="min-height:1.5em"><li>Our engineering team builds decision infrastructure, context strategy, and scales AI capabilities.</li><li>Our analytics team activates value from the GDE through partnerships and strategic insights.</li><li>Our data science function supports statistical analysis, predictive modeling, and advanced experimentation.</li></ul>We're looking for a Senior Data Scientist to build and own the data science discipline within Decision Intelligence. This is a foundational hire, helping define what data science means at Gorgias and scaling that vision from the ground up.<h1>What You'll Do</h1>You will be the senior data scientist on Decision Intelligence, reporting to the VP of Decision Intelligence. This is not a role where you inherit a playbook. Instead, you will work closely with the VP and our Senior Manager of Data Analytics to build our data science strategy and vision while partnering with stakeholders to implement value as the lead IC.You will work directly with stakeholders (at all levels, including C-Suite) across Finance, GTM, and Product to deliver outcomes through modeling, experimentation, and recommendations, while identifying the patterns worth scaling into repeatable models and integrations within the Gorgias Decision Engine.<ul style="min-height:1.5em"><li>Partner with the VP of Decision Intelligence to define and evolve the data science strategy and roadmap across Gorgias</li><li>Own model improvement to our forecasting for Finance, including revenue forecasting, churn prediction, and scenario planning</li><li>Mature audience segmentation and customer profiling for GTM, enabling more targeted and effective go-to-market motions</li><li>Support retention and expansion intelligence, including improving churn risk models, identifying expansion opportunities, and evaluating the effectiveness of CS programs</li><li>Contribute to pricing and monetization strategy through price sensitivity modeling, upgrade opportunity identification, and predictive pricing experiments</li><li>Develop and scale experimentation frameworks and A/B testing methodologies, including defining key events and success metrics</li><li>Work with cross-functional stakeholders to deliver actionable insights, forecasts, and strategic recommendations that drive actions in near real time</li><li>Inherit and improve existing predictive models (fit score, intent score, churn risk, forecasting) through regular refreshes, stronger features, and updated signals</li><li>Identify high-value, repeatable patterns and partner with the Data Engineering team to productionalize them as models within the Gorgias Decision Engine</li></ul><h1>Who You Are</h1><ul style="min-height:1.5em"><li>You have 5+ years of hands-on experience in data science or a related quantitative field, with strong proficiency in Python and SQL</li><li>You have deep experience with statistical modeling, forecasting, segmentation, and experimentation design</li><li>You are a strong IC who is hungry to grow by building something from the ground up. You see this as an opportunity to define your career trajectory by establishing and scaling a function, not just filling a role</li><li>You move fast and ship iteratively - comfortable with ambiguity and energized by the opportunity to set direction</li><li>You are a strong communicator who can translate complex analysis into clear, actionable recommendations for both technical and non-technical stakeholders</li><li>You are comfortable working across domains (Finance, GTM, Product) and switching context frequently - prioritization and organization come naturally</li><li>You are excited about AI and how it intersects with data science. You see LLMs and agentic systems as tools that amplify your work, not replace it</li><li>Experience partnering with engineering teams to productionalize models (MLOps, model monitoring, CI/CD for ML)</li></ul><h1>Nice to Have</h1><ul style="min-height:1.5em"><li>Experience in SaaS, B2B, or e-commerce environments</li><li>Familiarity with dbt, BigQuery, or modern analytics engineering workflows</li><li>Prior experience building a data science function or being the first/early data scientist at a company</li></ul><h1>Our Current Stack</h1><ul style="min-height:1.5em"><li>Data/Infrastructure: GCP/BigQuery, dbt</li><li>AI/ML: Python, LangChain/LangGraph, LLMs (Anthropic, Gemini, OpenAI) </li></ul><h1>Perks &amp; Benefits</h1>🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)💻 MacBook Pro🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)🥰 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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