Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Senior Partner Enablement Manager

Content Marketing Manager, Product

Head of HR Business Partner

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs Sr. Program Manager reporting directly to the SVP of Marketing, you'll be the operational backbone that transforms our marketing organization from good to exceptional. This is a high-visibility, high-impact role where you'll have direct access to executive leadership while driving the operational transformation that scales our marketing effectiveness across a $400M ARR business. This isn't your typical program management role - you'll be the operational architect who turns strategic vision into systematic execution. You'll identify AI opportunities we're not capitalizing on, optimize workflows that could be exponentially more efficient, and scale processes that work brilliantly in one team across our entire 1,500+ person organization. You'll operationalize everything from our quarterly planning process to our cross-functional project delivery, ensuring nothing falls through the cracks. Direct SVP reporting relationship means: immediate exposure to executive strategy sessions, board-level visibility on your initiatives, fast-track decision-making, and direct input into organizational direction. Your initial focus will be operationalizing our marketing organization end-to-end. This includes conducting a comprehensive AI audit across demand generation, sales enablement, customer marketing, and operations to identify immediate optimization opportunities. Simultaneously, you'll design our quarterly planning process, implement systematic project tracking across all marketing initiatives, and build operational cadences that ensure nothing falls through the cracks. You'll establish the operational foundation that scales our marketing effectiveness and drives measurable productivity gains within your first quarter. What You'll Do Operationalize our entire marketing planning process - from quarterly OKR setting to weekly execution rhythms. Design and implement systematic project delivery frameworks that ensure cross-functional initiatives actually get completed. Build comprehensive operational cadences - from weekly marketing leadership meetings and monthly all-hands to quarterly business reviews and project status reporting - that drive accountability, visibility, and team alignment. Create and manage marketing operations playbooks that scale successful processes across all teams. Lead a comprehensive AI audit across all marketing functions to identify immediate productivity gains and build implementation roadmaps. Drive tool evaluation, procurement, and rollout across marketing to maximize operational efficiency. Identify workflow bottlenecks and design systematic solutions that scale across demand generation, customer marketing, sales enablement, and marketing operations. Operationalize our approach to testing and scaling new technologies and processes. Own end-to-end delivery of complex, multi-team strategic initiatives (like launches, campaign optimization programs, organizational restructuring). Drive cross-functional alignment between Marketing, Sales, Product, and Customer Success teams. Create systematic approaches to project planning, resource allocation, and delivery tracking. Serve as the operational extension of the SVP of Marketing on high-stakes initiatives. Coordinate executive communications, board deck preparation, and strategic planning processes. Manage confidential organizational changes including team restructuring and process optimization. Lead special projects requiring executive discretion and flawless operational execution. Skills You'll Bring 5+ years in program management, marketing operations, or strategic operations roles at high-growth technology companies. Proven track record of operationalizing marketing organizations and scaling processes across multiple teams. Experience managing complex, multi-stakeholder programs from conception through delivery. Strong background in marketing operations, process design, and cross-functional project leadership. Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously. Strong analytical thinking with experience building business cases and measuring transformation ROI. Proven ability to translate strategic vision into tactical execution across multiple teams. Experience working directly with C-suite executives as a strategic thought partner. Outstanding communication skills with the ability to present to leadership and facilitate cross-functional alignment. Discretion and professionalism in handling confidential strategic initiatives. Proficiency in the marketing technology stack and process optimization. Experience with AI tools and workflow automation preferred. Strong data analysis skills with the ability to identify optimization opportunities. Natural relationship builder with a proven ability to influence without authority. Experience managing and developing high-performing teams. Collaborative mindset with the ability to bridge different working styles and priorities. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$138,150&mdash;$170,617 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Program Manager, Marketing Operations & Strategy

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Sr. Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. This position reports to our Sr. Manager of Sales Engineering, with preferred working hours dependent on the location of the Enterprise Sales team that will be supported. Dialpad’s Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts. In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What you’ll do Own product demonstrations and deliver high-touch proof of concepts. Learn the many technical tools the Sales Engineering team uses to test network environments. Complete a Sales Engineering Demo Certification. Partner with the Enterprise Sales team throughout the entire sales process. Provide technical closure in sales opportunities. Skills you’ll bring&nbsp; A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems. Demonstrated experience and expertise in UCaaS, CCaaS, and AI technologies (5-8 years preferred). Enterprise-level Sales Engineering experience with a SaaS, UCaaS, or CCaaS company. In-person demo experience and comfort with public speaking engagements. Experience working with C-level and Executive-level prospects and customers. Dabbles in scripting languages such as JavaScript and Python. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Sales Engineer

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Forward-Deployed Customer Engineer (FDCE), you embed with strategic customers from day one, translating their business processes into Agentic AI Skills &amp; Actions, and shepherding each deployment from proof-of-concept to enterprise-wide scale. Part solutions architect, part product manager, and part change-management champion, you own the technical success of your customer’s AI agent fleet. Our values mirror those of top forward-deployed organizations: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate—fast. What You’ll Do Lead pilots end-to-end: Scope success criteria, configure sandbox environments, and iterate rapidly to hit ROI targets in ≤ 90 days. Design agent workflows: Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework. Build secure integrations: Stand up data connectors and authentication flows (OAuth 2.0, SCIM, SAML) that give agents real-time context while meeting SOC 2 &amp; HIPAA controls. Operationalize at scale: Containerize and deploy agents on Kubernetes or customer VPCs; set up monitoring, A/B evaluation, and guardrails for hallucination and PII leakage. Drive feedback loops: Surface customer insights to Product &amp; Research; influence roadmap priorities around tooling, guardrails, and vertical templates. Enable self-sufficiency: Deliver workshops, runbooks, and best-practice playbooks so clients can extend and govern agents post-go-live. About You 4+ years in forward-deployed engineering, solutions architecture, or technical consulting for SaaS/AI products. Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks (LangChain, RAG, vector search). Cloud-native skills across AWS/GCP/Azure; comfortable with Docker, Helm, Terraform. Strong communicator who can whiteboard with engineers at 10 AM and brief the C-suite at 4 PM. Thrive in ambiguity; bias for action and a “customer-in-control” mindset. Telephony stack knowledge (WebRTC, SIP, Twilio). Experience deploying chatbots or voice bots at &gt;10K daily conversations. Contributions to open-source AI agent frameworks. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Forward Deployment Engineer

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Commercial Counsel, you’ll own the end-to-end contract process for a variety of commercial agreements. You’ll work closely with business teams across Sales, Finance, Procurement, Privacy, and Security to negotiate, draft, and execute contracts that balance business priorities with compliance and risk. You’ll also work in partnership with the Customer Success team to resolve escalations of customer claims, ensuring a constructive and solution-driven approach. You’ll help create scalable processes and resources that enable faster, smarter, and simpler ways of working. In addition, you’ll bring creative legal solutions that empower our teams to move quickly and confidently while ensuring that we always “do the right thing.” This position reports to our Assistant General Counsel, Commercial, and has the opportunity to be based in our Buenos Aires Office in a hybrid work model. What you’ll do&nbsp; Own the contract review and negotiation process end-to-end for SaaS agreements, services contracts, statements of work, vendor agreements, and NDAs, ensuring accuracy, timeliness, and balance between risk and business opportunity. Make thoughtful, clear, pragmatic recommendations to business stakeholders that balance risk with opportunity, enabling smarter and faster business decisions. Partner with cross-functional teams (Sales, Finance, Privacy, Security, Procurement, and Customer Success) to address contract-related issues, RFP responses, and manage escalations with empathy and persistence.&nbsp; Research industry best practices and regulatory requirements (e.g., GDPR/CCPA) to keep our agreements modern, compliant, and competitive. Draft, revise, and negotiate commercial contracts in collaboration with cross-functional stakeholders, embodying a solution-driven and optimistic approach even in challenging negotiations. Support the Customer Success team by providing legal input on customer relationships, helping to de-escalate and resolve claims while protecting company interests and fostering trust. Contribute to process improvement by building and updating playbooks, templates, guidelines, and training resources that make legal knowledge more accessible and scalable to the business. Champion continuous improvement, leveraging curiosity and innovative thinking to explore and implement new tools, including the use of AI, to streamline workflows and enable a faster, better, and simpler way of working. Skills you’ll bring&nbsp; 6+ years of experience as a commercial attorney. Prior experience working in a sales-driven technology company (SaaS preferred). Proven track record of drafting, revising, and negotiating contracts in a fast-paced, growth-oriented environment. Demonstrated ability to work cross-functionally with Sales, Finance, Marketing, and Procurement teams, building trusted partnerships through empathy and persistence. Excellent analytical, negotiation, and problem-solving skills, paired with clear and accessible communication. A curious mindset with the drive to continuously improve processes and deliver practical, business-minded solutions. High proactivity and the ability to work effectively with little supervision, thriving in an environment that values ownership and accountability. Written and verbal fluency in English. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Commercial Counsel

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As Director of Manila Sales, you will lead our VSB and Small Business teams to drive growth and expand Dialpad’s client base. In this role, you’ll oversee a team of Managers, guiding them in engaging prospective customers, understanding their needs, and delivering tailored solutions. You’ll collaborate cross-functionally with Sales, Marketing, Product, and Channel teams to align on growth objectives, optimize the sales process, and accelerate lead generation. A key part of your role will be coaching your team to achieve both short- and long-term goals while recruiting and developing top talent. By leveraging market insights and data-driven strategies, you’ll foster strong client relationships that fuel sustainable business growth. You are an energetic and motivated sales leader who thrives in fast-paced environments. Passionate about helping businesses transform their communications, you bring resourcefulness, collaboration, and a results-driven mindset that makes you a strong asset to our leadership team. Our VSB and Small Business teams are central to Dialpad’s revenue growth and customer acquisition strategy. Working closely with Channel Partners, Sales Engineers, and Sales Managers, these teams drive sales by uncovering market opportunities and continuously refining the sales process for efficiency and impact.&nbsp; This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.&nbsp;&nbsp; What you’ll do Oversee Manila Small Business Sales Divisions as a 2nd-line leader Traditional VSB (1–9 employees): driving growth, optimizing processes, and mentoring managers to deliver consistent performance and new business wins. T-Mobile Manila: scaling a rapidly growing team, sustaining high engagement, and delivering on ambitious growth targets in close collaboration with global stakeholders. SMB (10–30 employees): driving customer growth and retention in this strategic segment, maximizing expansion opportunities, and strengthening full-cycle account management. Build and develop talent: Recruit, coach, and mentor high-performing Sales Managers and AEs, creating a strong pipeline of future leaders. Engage in the sales cycle: Provide executive alignment, strategic leadership, and hands-on support to win key deals. Shape strategy: Contribute to planning, pipeline creation, and process optimization to accelerate SMB growth. Drive innovation: Experiment with new prospect engagement strategies, enhance win rates, and elevate the customer experience. Deliver results: Plan and execute sales strategies to exceed projections, leveraging data and cross-functional collaboration for market insights and growth initiatives. Optimize operations: Improve tools, systems, and processes to increase efficiency, while managing resources and budget to support product enhancements and new launches. Skills you’ll bring Example Revision: Core Requirements: 5-8+ years of B2B SaaS sales experience, with a proven track record in the SMB segment. 3-5+ years of people management experience, including 2+ years leading other managers. Demonstrated ability to work cross-functionally with marketing, product, and revenue operations teams. Leadership &amp; Soft Skills: Strong emotional intelligence with a track record of inspiring, mentoring, and developing high-performing teams. Analytical mindset with proficiency in data-driven decision-making and forecasting. Experience with MEDDPICC or other value-selling frameworks is highly preferred. Ability to drive innovation and continuous improvement within a fast-paced, high-growth environment. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work in a HYBRID setup Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Director, Manila Sales

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.About this role You will join the Platform Design team, which provides essential support across many cross-cutting features and experiences that power Dialpad's AI-powered business communications suite. We’re looking for a Product Designer who’s excited to explore a variety of product challenges across the entire Dialpad ecosystem. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI. This role is a great fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools as part of a growing design practice This position reports to our Sr Manager - Product Design, and the opportunity is based in our London Office - UK, with Hybrid working What You'll Do Design clear, scalable experiences in collaboration with others across the Dialpad platform. Participate in problem discovery and ideation, turning insights into clear user flows, prototypes, and design solutions. Collaborate closely with cross-functional partners to align on requirements and bring work from concept to implementation. Use AI tools to accelerate research, generate ideas, and explore design variations. Apply excellence in interaction and visual design, raising the bar for quality and usability across your work. Present your work clearly and incorporate feedback often. Support usability testing and research efforts to learn directly from users and continuously improve designs. Skills You'll Bring Have 2–4 years of product design experience. Have a portfolio demonstrating strong visual design, interaction design, and UX design skills. Be curious and adaptable, comfortable exploring different types of projects and problem domains. Communicate clearly and thrive in collaborative, cross-functional settings. Enjoy learning from feedback and iterating quickly. Be comfortable using AI-assisted design tools for exploration, ideation, and research. Value inclusive, accessible, and human-centered design. Extra-Special Candidates Will Have: Deep experience using AI tools for assisting their work. Familiarity with communications, collaboration, contact centre, or AI products. Demonstrate ability to work with front-end technologies and work with engineers to implement their work. Have experience in SaaS or platform design environments. All applicants must provide a portfolio that showcases examples of their impact and ability to deliver work effectively and collaboratively. You’ll thrive here if you love solving real problems for real people and are energised by learning and improving every dayWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Product Designer, Platform

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs an Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Account Executive, Enterprise will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process. This position reports to a Regional Vice President. What You’ll Do&nbsp; Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings. Prospect into target accounts and identify stakeholders and champions. Convert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quota. Own the end-to-end sales process, including: Leading discovery sessions with leads and prospects. Working with Sales Engineering to prepare for and deliver product demonstrations. Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer. Creating and maintaining account plans required to identify areas for opportunity across strategic global customers. Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel. Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap. Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas. Skills You’ll Bring&nbsp;&nbsp; 5+ years of sales experience in an ever-changing environment. Transferable experience in the telecommunications, contact center, or unified communications industries. Experience in managing and closing strategic deal cycles that include multiple business units and stakeholders. Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS). We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Account Executive, Enterprise

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As an Advanced Service Partner Support Engineer, you are more than a support agent; you are a partner advocate, a technical detective, and a crisis manager. You will take full ownership of escalated support tickets, acting as the single point of contact for our partners through their most challenging situations. You will host live troubleshooting sessions with partners and their customers, dive deep into system logs, and navigate our internal organization to drive issues to a swift and complete resolution. Beyond just fixing problems, you will be a key driver of systemic improvement. You will be responsible for creating internal documentation, identifying trends in escalations, and providing data-driven feedback to improve our products and processes. This is a role for someone with a team-first attitude who thrives on challenges and is adaptable to change. This position reports to the Director, Advanced Support Services and is based in our Kitchener office. The preferred working hours will be Monday through Friday between 8 am and 8 pm Eastern Time.&nbsp; Our team is for people who enjoy working as communicators and interpreters at the interface between customers and engineers. You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer. As an Advanced Service Partner Support Engineer, you love to gain and share technical knowledge to help customers and product engineers and to make a positive impact beyond just handling tickets. What you’ll do Train on the basics of Dialpad’s products, key features, and company culture. Complete self-study activities that introduce best practices for advanced troubleshooting and adopt best practices that will help you learn about the more technical details of how Dialpad’s products work. Participate in team meetings and direct or virtual side-by-side training with teammates. You'll become familiar with navigating our public and internal knowledge tools to find resources and best practices for various troubleshooting situations. Begin helping investigate quality and performance issues on Dialpad-compatible devices and customer networks. Take calls from inbound mediums&nbsp; You'll be responsible for assigning yourself work from the queue and assisting customers with their issues. Receive performance feedback from your first 30 days and will work with your manager to identify which specific skills to focus your time developing for the next 30-day interval. File feedback requests and bug reports and will partner with engineers to address customer-reported issues. Learn how to file tickets with our carrier partners and other third-party vendors and see them to completion. Begin filing tickets with engineers and carrier partners for issues requiring additional follow-up. Begin training on outage handling best practices. You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution. You may occasionally troubleshoot escalations about Dialpad meetings. Meet our established service levels and productivity standards for ticket handling. Effectively manage communications with various internal teams, including Product Support, Engineering, and Customer Success. Manage carrier escalations and trouble tickets, deal with issues related to carrier interoperability, perform network assessments, and make test calls. You’ll start preparation to join the emergency on-call rotation for the team. Train on outage handling best practices and be available to provide support for any teammates who may be handling an outage. You’ll be part of innovating methods to drive positive change in telephony escalations, including improving support effectiveness, identifying ways to improve troubleshooting workflows, providing feedback about the onboarding experience, and participating in discussions about maintaining high-quality service as the customer base grows. Skills you’ll bring Required: 5+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Technical Account Management) supporting VoIP, UCaaS, or complex SaaS products. Required: Demonstrable experience in customer and partner de-escalation, managing critical incidents, and sensitive communication. Deep expertise in troubleshooting VoIP desk phones (e.g., Polycom/Yealink) and local networking issues (Routers, Firewalls, QoS). Strong understanding of SIP call signaling, carrier interoperability, and packet capture analysis. Proficiency with ticketing systems (Zendesk, Jira) and CRM tools. Bachelor's degree and/or technical certification (e.g., CCNA, Network+) is highly preferred. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Advanced Service Partner Support Engineer - Tier 3

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As an Associate Project Manager on our Partner Professional Services team, you'll be a key player in ensuring the successful deployment of Dialpad solutions for customers brought to us by our valued partners. Your expertise will be focused exclusively on these partner-sourced projects, where you'll work to deliver exceptional customer experiences and address any challenges that may arise during the project lifecycle. We're looking for someone who is customer-centric, loves organization, and genuinely enjoys helping new customers get started. You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven Dialpad deployment methodology, managing every aspect and coordinating with technical experts as needed.&nbsp; This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Senior Manager, Partner Professional Services. Candidates must be able to work US hours. What you’ll do Lead deployment projects for customers, ensuring the successful implementation of all Dialpad products and features. Apply the Dialpad deployment methodology and leverage various tools to seamlessly deploy our customers. Support changes to the deployment scope and deployment schedule, learning to identify potential impacts. Manage the relationship with the customer and key stakeholders, contributing to clear and consistent communication. Create and maintain comprehensive project documentation under the guidance of your manager. Meet with customers to verify and track all requirements of each project. Partner with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery. Utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to efficiently manage, track, and monitor your projects and customer health. Contribute to ensuring that all projects are delivered on time and within scope. Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex issues under supervision. Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating issues as needed. Work closely with your manager to address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction. Ensure seamless and successful project handoffs to our Customer Success and Support teams. Skills you’ll bring Bachelor’s Degree (preferred). 1-3 years of project management experience, ideally in a customer-facing role. Prior experience working with project-tracking platforms. A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks. Ability to lead project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects. Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms. Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions. Ability to work cross-functionally and collaborate effectively with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams when needed. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Associate Project Manager, Partner Professional Services

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleStrategic deliverables take the form of increasing team size through hiring and promotion, recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement. Operationally, the focus will be on forecasting, tracking of business performance, analysis of trends, and formulation of meaningful and actionable recommendations.&nbsp; The AVP, Mid-Market Sales will be an experienced leader with the ability to creatively motivate our team and help our North America Mid-Market Sales team hit their goals and resource new ways to excel. What you’ll do Recruit, mentor, and lead a team of high performing sales managers in the Mid-Market space to uncover new business opportunities. Actively participate in the sales cycle to bring executive alignment, sales leadership and strategic support. Actively participate in the planning process for establishment and growth of Mid-Market business. Oversee pipeline creation, pipeline management, sales process. Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience. Plan and deliver sales strategies to meet and exceed sales projections. Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights. Coach and develop your team to develop future leaders for the organization. Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes. Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products. Skills you’ll bring BA/BS degree or equivalent practical experience. 5-8+ years sales experience, preferably in the B2B SaaS space. 3-5+ years people management experience. 2+ years of experience managing leaders/managers. Ability to work independently and prioritize effectively and balance multiple, disparate work streams. Excellent analytical and problem solving skills. Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports. Brings a strong work ethic; takes the initiative and think creatively to get the job done. Must be able to coach teams that handle a full-cycle sales process - prospect to close. Experience coaching teams using MEDDPICC preferable. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$157,500&mdash;$180,833 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

AVP, Mid-Market Sales

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleStrategic deliverables take the form of increasing team size through hiring and promotion, recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement. Operationally, the focus will be on forecasting, tracking of business performance, analysis of trends, and formulation of meaningful and actionable recommendations.&nbsp; The AVP, Mid-Market Sales will be an experienced leader with the ability to creatively motivate our team and help our North America Mid-Market Sales team hit their goals and resource new ways to excel. What you’ll do Recruit, mentor, and lead a team of high performing sales managers in the Mid-Market space to uncover new business opportunities. Actively participate in the sales cycle to bring executive alignment, sales leadership and strategic support. Actively participate in the planning process for establishment and growth of Mid-Market business. Oversee pipeline creation, pipeline management, sales process. Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience. Plan and deliver sales strategies to meet and exceed sales projections. Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights. Coach and develop your team to develop future leaders for the organization. Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes. Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products. Skills you’ll bring BA/BS degree or equivalent practical experience. 5-8+ years sales experience, preferably in the B2B SaaS space. 3-5+ years people management experience. 2+ years of experience managing leaders/managers. Ability to work independently and prioritize effectively and balance multiple, disparate work streams. Excellent analytical and problem solving skills. Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports. Brings a strong work ethic; takes the initiative and think creatively to get the job done. Must be able to coach teams that handle a full-cycle sales process - prospect to close. Experience coaching teams using MEDDPICC preferable. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$157,500&mdash;$180,833 USD For exceptional talent based in Denver, CO&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$157,500&mdash;$180,833 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Client Account Executive, Commercial, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.&nbsp; This position reports to our Sales Manager, and has the opportunity to be based in our Austin, Texas Office with a hybrid schedule.&nbsp; What You'll Do Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base. Create an account plan for how you will achieve your quarterly goals. Cultivate relationships with our customers to gain insight into customer strategy and expansion plans. Work leads and generate pipeline. Achieve or exceed quarterly revenue goals. Serve as a Dialpad expert and become a trusted advisor and resource for your customers. Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad. Skills You'll Bring 1-3 years of sales experience in an ever-changing environment. Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. Ability to communicate, present, and influence key stakeholders and decision-makers. Experience providing timely and accurate forecasts to sales leadership. Excellent time management and organizational skills with the ability to track numerous details. Willingness to travel to customer locations or events as needed. SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS. Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets). Curiosity: Ability to get to know your customers’ business, internal teams, and processes. Closing mindset: Get ahead of closing deals by asking closing questions early and often. Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from. High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Client Account Executive, Commercial

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Customer Success Manager, Enterprise Accounts, you’ll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you’ll do&nbsp; Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, &nbsp;and communicating performance metrics and insights.&nbsp;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring&nbsp; 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. For exceptional talent based in Denver, CO&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$93,480&mdash;$115,293 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Customer Success Manager, Enterprise Accounts

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Customer Success Manager, Enterprise Accounts, you’ll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you’ll do&nbsp; Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, &nbsp;and communicating performance metrics and insights.&nbsp;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring&nbsp; 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, a confident meeting facilitator, and a cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes. Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!). What You'll Do Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach. Work closely with your manager and teammates to get up to speed on all things CS: processes, toolset, customer base, etc. Get to know cross-functional partners that we work with most frequently, like Sales, Product, and Support. Head into month 2 with a solid grasp of where to go to find the right answers to customer questions. Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates. Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc. Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click! Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities. Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others. Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI. Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.&nbsp; Track accounts to identify churn risks and work proactively to mitigate those risks. Skills You'll Bring 2-5 years of experience in Customer Success, Sales, Support/Service, or customer-facing roles. Technically curious about SaaS-based Business Solutions. Strong presentation, meeting facilitation, and written communication skills. Willingness to travel to customer locations. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Obsession with finding the root cause of the problem, not just the immediate solution. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to speak Japanese and English fluently. &nbsp; We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Customer Success Manager, Japan

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 am - 5 pm Pacific Time) from a dedicated and technically enabled workspace, necessitating excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment. Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.&nbsp; The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!). What you’ll do&nbsp; Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do. Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership. Retain long-term partnerships with customers by independently renewing successful customers. Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution. Track accounts to identify churn risks and work proactively to mitigate those risks. Skills you’ll bring 1-5 years of experience in Customer Success. Experience with telecommunication or SaaS providers required. A real passion for providing top-notch account management. Strong written communication skills. Excellent time management and organizational skills with the ability to track numerous details. A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Customer Success Specialist

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Data Analyst, you will collaborate with business stakeholders across various departments to effectively leverage big data and provide accurate, actionable insights that address key business questions. This role is based in Argentina and reports to the Senior Director of Data Analytics in the US. The candidate must be available to work during US overlapping hours (12 NN to 8 PM ART) and be willing to travel occasionally. Dialpad’s data team acts as a centralized hub, supporting the analytics and business intelligence needs of all global departments such as Finance, Product, Engineering, Customer Support, Marketing, Legal, HR, and Sales. The team is responsible for data ingestion, ensuring data quality, managing data engineering, and delivering business analytics services, including report automation, as well as descriptive and predictive analytics. Dialpad’s data team operates from five global hubs located in the US, Canada, Argentina, India, and the Philippines. What you’ll do Collaborate with Growth and Marketing teams to analyze data from multiple sources, delivering clear data insights that enable informed, strategic decisions. Initially support the Growth and Marketing teams, with flexibility to assist other departments as needs arise. Promote self-serve analytics throughout the organization by developing a comprehensive suite of fully automated, accurate, and reliable dashboards. Develop detailed data model requirements and document business logic for the Data Engineering team to create curated datasets for report automation and analysis. Perform statistical analysis, hypothesis testing, and build predictive machine learning models to optimize costs, forecast business outcomes, enhance product experiences, and drive business growth. Collaborate with external teams to improve the quality and usability of our internal data. Proactively monitor business performance through automated dashboards and ad-hoc analysis, providing leadership with actionable insights. Collaborate with data analysts and engineers across the organization to improve best practices and enhance data utilization and processes. Identify opportunities for continuous process improvement and cost optimization. Skills you’ll bring 5+ years of advanced data analytics experience using big data. Experience working directly with business stakeholders to define requirements, drive analytics, and deliver effective insights. Experience collaborating with Data Engineers, Business Analysts, and Team Leads, with a demonstrated track record of successfully working with offshore teams and delivering complex projects on time. Advanced SQL development skills for data exploration and analysis. Strong analytical and problem-solving skills. Experience building effective visualizations and dashboard automations in an advanced BI tool like Tableau (preferred), PowerBI, DOMO, or Looker. Bachelor’s degree in a technical or business field. Expertise in product and financial data analysis. Experience working in a SaaS-based technology company. Experience in building and training machine learning models for business analysis use cases. Proficiency in Python for data exploration and analysis. Hands-on experience with Agile Software Development methodologies and tools like Jira. Working experience in cloud-based data platforms like GCP, AWS, or Azure. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Data Analytics Engineer

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As the Director of Sales, EMEA, you will spearhead the sales function across the UK and EMEA. Reporting to the SVP, Global Partnerships &amp; International Sales, you’ll drive the region’s revenue growth by building and leading high-performance sales teams and forging strategic relationships across diverse markets. What You’ll Do Develop and execute a tailored go-to-market and territory strategy across key UK/EMEA markets. Lead, mentor, and grow a top-tier sales organization to consistently achieve and exceed revenue targets. Collaborate across Marketing, Partner Managers, SDRs, Sales Engineers, Customer Success, Legal, Finance, and other functions to optimize the end-to-end sales motion. Build strategic outbound campaigns (calling, emailing, digital outreach) to generate pipeline and drive lead conversion. Oversee the full deal cycle: discovery, product demonstrations, InfoSec validation, contract negotiation, and closure. Establish and maintain account plans for major strategic and enterprise clients across the UK/EMEA. Monitor and report on regional KPIs, sales forecasts, quotas, and pipeline health. Ensure alignment with corporate policies, regional compliance requirements, and Dialpad's inclusive culture and values. Skills You’ll Bring 8+ years of B2B sales experience, with at least 4 years in a senior leadership role across EMEA. Demonstrated ability to scale sales teams and manage complex, multi-country enterprise deals. Deep understanding of UK/EMEA market dynamics, cultural nuances, and regulatory environments. Experience with AI‑enabled SaaS platforms, particularly UCaaS, CCaaS, or customer communications technologies, is highly preferred. Proven track record of achieving multi-million‑dollar quotas in high-growth environments. Exceptional leadership, strategic thinking, cross-functional collaboration, and communication skills. Comfortable with frequent travel across UK/EMEA as part of role responsibilities. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Director, EMEA Sales

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs the Director, Strategic Partnerships at Dialpad, you will further accelerate and develop Dialpad’s Google Partnership. You will be the face and voice of Dialpad for these key partnerships and will be responsible for growing pipeline, revenue, and mindshare. This position reports to our SVP of Global Partnerships &amp; International Sales and has the opportunity to be based in our Austin, TX Office. What you’ll do Accelerate and expand Dialpad’s Google partnership, serving as the face and voice of Dialpad in this ecosystem. Collaborate with the Channel SVP to align on reporting, workflows, systems, and data. Partner with internal sales leaders to understand strategy, goals, and regional priorities. Engage with Google Partner teams to deepen understanding of partnerships in specific regions. Create and execute a go-to-market plan for Google partnerships under your management. Provide the Executive Team with weekly metric updates and insights. Build data dashboards that address key business questions and enable informed decision-making. Recommend process and GTM improvements to increase revenue from Google partnerships.Serve as the company’s go-to expert for all things Google, delivering in-depth analysis and actionable recommendations. Forecast risks, gaps, and opportunities to drive the overall Google strategy and revenue growth. Skills you’ll bring&nbsp; 5–7+ years of partner leadership experience in the enterprise software space, with a focus on onboarding and scaling channel/alliances. Proven track record of managing large partnerships and delivering revenue growth. Strong communication and presentation skills, with the ability to influence and command an audience. Recent experience in an emerging tech company, with adaptability to fast-paced environments. Deep knowledge of the Google ecosystem and a demonstrated ability to build executive-level relationships. History of meeting/exceeding direct sales goals, with a strong prospecting and pipeline-building methodology. Data-driven mindset, comfortable diving into analytics to identify opportunities and present clear recommendations. Consistent over-performance against sales quota and pipeline goals. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Director, Strategic Partnerships

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the teamDialpad is seeking an FP&amp;A Manager to join our team and play a crucial role in financial planning, forecasting, and analysis.&nbsp; This position will partner with our Engineering, Product, and Design teams (EPD), collaborating with senior management, operational teams, engineering teams, and others to provide data-driven insights that support strategic decision-making.&nbsp; Dialpad’s FP&amp;A Manager, EPD will play a key role in shaping the company’s growth strategy by driving financial planning, forecasting, and strategic analysis across go-to-market functions.&nbsp; The ideal candidate should have substantial experience working with fast-growing organizations and familiarity with a SaaS business model. Additionally, they will bring exceptional analytical skills, strong communication skills, and a keen attention to detail.&nbsp; Your roleAs a FP&amp;A Manager, EPD, you’ll partner with Engineering, Product, and Design leaders to provide data-driven insights, financial analyses that optimize resource allocation and margins, and assess ROI on product and feature development. By monitoring and influencing key metrics such as Gross Margin, utilization, R&amp;D investment, and providing decision support, this role will enhance profitability, ensure optimal return on strategic investments, and fuel Dialpad’s growth. This position reports to our Head of FP&amp;A and has the opportunity to be based in our Vancouver or Austin Offices. What you’ll do&nbsp; Financial modeling, including budgeting, reporting, and what-if scenarios Lead annual budgeting activities for the EPD team Conduct monthly budget reviews with Senior EPD Leadership Provide CEO and executive leadership with product and feature adoption &amp; related revenue analysis, ROI insights on team staffing levels, integrations, and systems Partner with all levels of management to gather, summarize, and prepare recommendations regarding financial plans, trended future requirements, and operating forecasts Present data in cohesive reports that provide clear communication Conduct and prepare special studies&nbsp; to analyze complex financial actions and prepare recommendations Analyze financial information to determine present and future financial performance Assist with other projects as needed Skills you’ll bring&nbsp; Bachelor's degree in Accounting or Finance&nbsp; At least 5 years of combined accounting and FP&amp;A experience; experience supporting&nbsp; EPD organizations strongly preferred; Saas experience strongly preferred Proficiency in working in Google Workspace, and advanced skills in Google Sheets or Excel Strong modeling background, including financial analysis and monthly reporting Preferably experience with FP&amp;A/forecasting tools, including Adaptive and Anaplan We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

FP&A Manager, EPD

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the teamDialpad is seeking an FP&amp;A Manager to join our team and play a crucial role in financial planning, forecasting, and analysis.&nbsp; This position will partner with our Engineering, Product, and Design teams (EPD), collaborating with senior management, operational teams, engineering teams, and others to provide data-driven insights that support strategic decision-making.&nbsp; Dialpad’s FP&amp;A Manager, EPD will play a key role in shaping the company’s growth strategy by driving financial planning, forecasting, and strategic analysis across go-to-market functions.&nbsp; The ideal candidate should have substantial experience working with fast-growing organizations and familiarity with a SaaS business model. Additionally, they will bring exceptional analytical skills, strong communication skills, and a keen attention to detail.&nbsp; Your roleAs a FP&amp;A Manager, EPD, you’ll partner with Engineering, Product, and Design leaders to provide data-driven insights, financial analyses that optimize resource allocation and margins, and assess ROI on product and feature development. By monitoring and influencing key metrics such as Gross Margin, utilization, R&amp;D investment, and providing decision support, this role will enhance profitability, ensure optimal return on strategic investments, and fuel Dialpad’s growth. This position reports to our Head of FP&amp;A and has the opportunity to be based in our Vancouver or Austin Offices. What you’ll do&nbsp; Financial modeling, including budgeting, reporting, and what-if scenarios Lead annual budgeting activities for the EPD team Conduct monthly budget reviews with Senior EPD Leadership Provide CEO and executive leadership with product and feature adoption &amp; related revenue analysis, ROI insights on team staffing levels, integrations, and systems Partner with all levels of management to gather, summarize, and prepare recommendations regarding financial plans, trended future requirements, and operating forecasts Present data in cohesive reports that provide clear communication Conduct and prepare special studies&nbsp; to analyze complex financial actions and prepare recommendations Analyze financial information to determine present and future financial performance Assist with other projects as needed Skills you’ll bring&nbsp; Bachelor's degree in Accounting or Finance&nbsp; At least 5 years of combined accounting and FP&amp;A experience; experience supporting&nbsp; EPD organizations strongly preferred; Saas experience strongly preferred Proficiency in working in Google Workspace, and advanced skills in Google Sheets or Excel Strong modeling background, including financial analysis and monthly reporting Preferably experience with FP&amp;A/forecasting tools, including Adaptive and Anaplan For exceptional talent based in British Columbia, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.British Columbia, Canada Salary Range$89,250&mdash;$110,250 CADWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs an HR Generalist, based in Manila, you will play a key role in supporting both the people and workplace needs of the business. You’ll manage day-to-day HR operations, office administration, and employee engagement programs while ensuring compliance with Philippine labor laws. You will be a trusted partner to employees, managers, and vendors, providing guidance and creating a smooth experience across the entire employee lifecycle.&nbsp; This position reports to our HR Manager, PHL, and has the opportunity to be based in our Manila Office. The candidate must be able to report on a hybrid work arrangement, at least 3 times per week or as needed, with flexibility to work full in-office depending on business needs. They must be available to work during US Pacific Time business hours (the night shift in the Philippines) and have the flexibility to accommodate interactions with team members based in different time zones across the APAC region as needed.&nbsp;&nbsp; What you’ll do Oversee daily office operations, including seat and office reservations, ingress/egress permits, and facility access. Manage office supplies, equipment, and vendor coordination to ensure smooth operations. Liaise with building management and ensure compliance with company policies and local regulations. Facilitate onboarding for new hires, including policy and benefits orientation and preparation of office access credentials. Host candidates onsite when needed, ensuring a professional and positive candidate experience. Ensure compliance with Philippine labor laws, DOLE reports, and company policies. Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG) and coordinate with payroll for timely processing. Support employee relations by addressing concerns, escalating issues when necessary, and documenting disciplinary cases in compliance with due process. Assist in employee engagement programs, recognition initiatives, and company events including training sessions and team-building activities. Partner with managers on performance reviews and performance improvement plans. Facilitate offboarding processes, including exit interviews, clearance processing, access recovery, and coordination of final pay release. Skills you’ll bring 3+ years of experience as an HR Generalist or in a similar HR operations role, preferably in a BPO, tech, or multinational company. Solid understanding of Philippine labor laws, DOLE compliance, and statutory benefits. Strong organizational and multitasking skills to manage office operations, HR processes, and engagement activities simultaneously. Excellent English communication and interpersonal skills, with the ability to build relationships with employees, managers, and vendors. Experience using HRIS systems and proficiency with MS Office or Google Workspace. Problem-solving and conflict-resolution skills with a balanced, employee-centric approach. High attention to detail and ability to maintain confidentiality in handling employee data and sensitive cases. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

HR Generalist

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As an Instructional Designer &amp; Facilitator, you'll be at the forefront of educating our support teams on the ins and outs of our platform, systems, and tools. You’ll design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support. This role requires a unique blend of technical acumen, instructional design, and facilitation skills. You’ll partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate, up-to-date, and aligned with evolving business needs. Your work will directly influence the speed, accuracy, and confidence of our technical support teams—making a real impact on customer satisfaction and internal efficiency. This position reports to our CX Learning &amp; Enablement Manager and has the opportunity to be based in our Pasig City, Metro Manila Office (flexible hybrid setting). Candidates must be able to work under US Pacific time hours (7am - 4pm). Our Customer Experience (CX) team is dedicated to delivering outstanding support that drives customer satisfaction and success. Within this organization, the CX Enablement function plays a pivotal role in preparing our frontline teams with the tools, training, and knowledge they need to confidently support our products and services. The CX Enablement team empowers agents and technical support specialists with the skills to troubleshoot, resolve, and communicate complex technical issues effectively. We work cross-functionally to translate technical knowledge into clear, actionable training that supports both our team’s performance and our customers’ needs. We’re curious, collaborative, and solutions-oriented—and we’re passionate about creating a learning culture that’s as dynamic and agile as the technology we support. What you’ll do&nbsp; Lead engaging, interactive training sessions (virtual and/or in-person) for new hires and tenured support agents focused on systems, tools, workflows, and technical troubleshooting. Foster a supportive and inclusive learning environment where participants feel comfortable asking questions and sharing experiences. Use a variety of facilitation techniques to accommodate different learning styles and keep sessions dynamic and impactful. Guide learners through real-world scenarios, role plays, and hands-on practice to build confidence and retention. Provide real-time feedback, coaching, and support to learners during and after training sessions. Continuously assess learner engagement and comprehension, adjusting facilitation style as needed. Gather and relay feedback to improve training content, delivery methods, and learner experience. Analyze learning needs and objectives to design effective and results-driven learning experiences. Support the implementation of new tools, systems, or workflows by creating technical enablement strategies and resources. (slide decks, documentation, video tutorials, Guru cards, and job aids). Translate complex technical information into clear, engaging, and digestible content for learners at varying technical levels. Partner with subject matter experts (SMEs), product, engineering, and support teams to ensure training content is accurate and up to date. Create assessments, quizzes, and hands-on exercises to reinforce learning and measure retention. Continuously improve learning experiences by monitoring and evaluating learner feedback, performance data, and KPIs. Continuously update training programs in response to product changes, process updates, and evolving business needs. Maintain and update course content within the LMS, ensuring accuracy and relevance. Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences. Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders. Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements. Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages. Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes. Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, and instructional design methodologies. Skills you'll bring 2 - 5 years of experience in technical training, L&amp;D, customer support, or a technical enablement role. Strong facilitation skills with experience delivering technical content to a variety of audiences. Deep understanding of technical concepts, telephony, systems, APIs, or platforms, with the ability to explain them clearly to non-technical audiences. Proficient with tools like LMS platforms, screen recording software, presentation tools, and remote collaboration platforms. Excellent written and verbal English communication skills. Ability to manage multiple projects and priorities in a fast-paced, constantly evolving environment. Experience working cross-functionally with product, engineering, and support teams. Experience with instructional design, curriculum development, or certifications in technical training. Experience working in a SaaS software support or contact center environment would be a strong asset. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Instructional Designer & Facilitator

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Partner Alliance Manager, you’ll contribute to and deliver on our strategy by aligning with and managing Google Cloud’s regional relationships while maintaining focus on the key partnership priorities. This includes driving field sales alignment, training and educating the Google sellers, aligning on key accounts, and providing consistent management and reporting of open co-sell pipeline. By building and maintaining strong professional relationships within the Google Cloud ecosystem, you will help expand meaningful engagement within the partnership while driving net new opportunities and top-line revenue growth. This position reports to our Head of Strategic Partnerships. Dialpad’s Partner Alliance Manager is part of the team assigned to Google on a global basis and will have the exciting opportunity to help drive Dialpad’s growing partnership with Google. This will include ensuring consistent engagement with internal and external key stakeholders to advance an effective sell-with partnership. The Partner Alliance Manager will act as a conduit between Dialpad’s sales organization and the Google Cloud sales and partnership teams to drive net new co-sell opportunities and bookings.&nbsp; The Dialpad Strategic Partnerships team plays an essential role in the overall company strategy and can expect to be called on by senior leadership for their expertise in sales, marketing, and enablement as it pertains to the overall success of the partnership. The team is responsible for yielding significant qualified pipeline and bookings results and collaborates closely with sales leaders, account executives, marketing managers, and enablement program managers to reach and exceed their goals.&nbsp;&nbsp; What you’ll do&nbsp; Work cross-functionally to support the execution of our joint go-to-market strategy with Google Cloud. Facilitate account mapping and other joint sales engagements between the Dialpad and Google Cloud sales teams in target geographies to drive net new pipeline. Register and manage co-sell leads and pipeline utilizing Dialpad’s internal CRM and the Google partner registration portal. Collaborate frequently with key members of the Dialpad Strategic Alliance Team and Google Cloud go-to-market partnership teams. Lead regional partner sales trainings and effectively articulate the value of the partnership. Meet and exceed quarterly quotas and goals. Travel to events and meetings as needed to support the partnership. Skills you’ll bring&nbsp; 3+ years of partner sales management experience. Preferred background in working with/for a major Cloud Solution Provider (AWS, GCP, Azure). Strong presentation skills (both in-person and virtual). Team player with a strong drive and desire to yield significant revenue growth. Track record of meeting and exceeding deadlines. Ability to align cross-functionally within numerous internal organizations. Experience in strategic account management and planning. Passion for working with and growing large partnerships/organizations. Excellent written and verbal communication skills. Direct sales experience preferred but not required. Self-starter with strong organizational skills. Creative thinker with professional business acumen. BA/BS degree or equivalent. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Partner Alliance Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Partner Experience Manager, you'll bridge the gap between our Partner ecosystem and our internal Partner and cross-functional teams. You’ll improve partner and customer outcomes through strong relationship-building, product knowledge, planning, and execution for our partner base. In tight collaboration with our Sales, Support, Professional Services, and Product teams, you'll act as a frontline resource for our partner ecosystem, helping them navigate all things Dialpad and improving their experience when engaged with us on new opportunities and their existing Dialpad customer base. This role has future potential to scale from an individual contributor to a leadership role. We are looking for the right individual to build and lead this program into the future with the ability to scale with our hyper-growth partner program. Dialpad’s Partner team plays an essential role in our GTM motions. This team collaborates closely with our Pre and Post-Sales teams to constantly improve our new customer acquisition and the expansion of our customer base.&nbsp; First and foremost, you love working with partners and helping them realize value by achieving (or exceeding) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a pro. Picking up new technology skills excites you, and even though you might not yet be an expert on modern, cloud-based communications and real-time AI platforms, the idea of mastering this knowledge at Dialpad gets you fired up. You are a seasoned veteran when it comes to Partner and Customer Experience, and you are obsessed with customer happiness. What you’ll do&nbsp; Act as a first line of communication for our partners to assist with Dialpad Support, Professional Services, and Billing inquiries and help navigate these through resolution. Act as the liaison between our Certified Delivery Partners and the internal training and support teams aligned to that program. Work closely with our partners on their very first sale with Dialpad to ensure a white-glove experience for them and their customer. Help enable our partners to uncover more new business through the use of tools designed to improve account mapping and identify mutual customer prospects. Work closely with cross-functional Dialpad teams, including Professional Services, Support, Billing, and Client Success, to ensure tight alignment and enable a consistent partner experience across all stages of the partner and customer journey. Skills you’ll bring 5+ years of relevant Channel Partnerships experience working at a SaaS company. Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives. Expertise working with end-user customers and an understanding of their unique qualities. Strong presentation, meeting facilitation, oral, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Ability to work cross-departmentally. Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills.&nbsp; Willingness to travel to customer and partner locations. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Partner Experience Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Project Manager, you are customer-centric, organized, and genuinely enjoy helping onboard new clients. You appreciate having a voice and being a team player. Assisting colleagues with tasks outside of your job description is something you find rewarding. You thrive as a leader and enjoy helping others. Your experience in SaaS project management will be beneficial in enabling you to onboard quickly and provide insights into areas of opportunity. You are familiar with Smartsheet and have experience with cloud-based communications.&nbsp;Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!). This position reports to our Senior Manager, Professional Services, and has the opportunity to be based in our Pasig City, Metro Manila Office. What you'll do You will work closely with your manager and the rest of the Professional Services team to learn about Dialpad as a company and its product offerings. You will start networking with teams you will be working closely with, such as Sales, Customer Success, and Support. You will collaborate with the enablement team as they guide you through your onboarding classes; these classes will introduce you to the PM role and the Professional Services team. You will begin shadowing your teammates' calls to gain a solid understanding of the Dialpad deployment process. You will learn the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment. You will incorporate Dialpad’s methodology into your deployment plans within Smartsheet. With the help of the Professional Services management team, you will work directly with customers and lead their deployments. You will host end-user and admin training sessions for our customers to educate them on Dialpad products and assist with change management. Skills you’ll bring Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp; Excellent internet connectivity is required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Project Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting them up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience. This position reports to our Sr. Manager, Professional Services, and has the opportunity to be based in our Kitchener, ON Office. As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day one of their Dialpad journey.&nbsp; Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management processes. What you’ll do You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.&nbsp; You’ll lead deployment projects with customers in all segments, implementing all Dialpad products and features, all focused on Dialpad Ai. You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health. You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues. You’ll set clients up for success on their new communications platform.&nbsp; You’ll partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery. Skills you’ll bring Bachelor's degree or equivalent practical experience working with SaaS products. PMP/PMI certification would be a plus. 5 - 7 years of previous Project Management experience, preferably in the VoIP, CCaaS, or Telephony industry. Prior experience working with Smartsheets or a similar project-tracking platform. Thorough and detailed project hygiene to track all hours and project tasks. Ability to lead project meetings, hold customers accountable, and maintain awareness of multiple simultaneous customer projects. Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms. Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product, and other teams when needed. Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds. Exceptional escalation management and change management skill set. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Project Manager on our Partner Professional Services team, you'll be a key player in ensuring the successful deployment of Dialpad solutions for customers brought to us by our valued partners. Your expertise will be focused exclusively on these partner-sourced projects, where you'll work to deliver exceptional customer experiences and address any challenges that may surface during the project lifecycle. We're looking for someone who is customer-centric, loves organization, and genuinely enjoys helping new customers get started. You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven Dialpad deployment methodology, managing every aspect and coordinating with technical experts as needed.&nbsp; This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Senior Manager, Partner Professional Services. Candidates must be able to work US hours. What you’ll do Take full ownership of customer deployment projects, ensuring the successful implementation of all Dialpad products and features. Apply the Dialpad deployment methodology and leverage various tools to seamlessly onboard our customers. Manage changes to the deployment scope and schedule, identifying potential risks and implementing mitigation strategies. Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle. Create and maintain thorough project documentation, ensuring all project details, decisions, and progress are accurately recorded. Meet regularly with customers to verify and track all project requirements, ensuring a clear understanding of deliverables. Partner with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery. Utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health. Ensure that all projects are delivered on time and within scope, meeting established success criteria. Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex issues as needed. Monitor and report regularly on the status of your projects to your manager and the leadership team, escalating issues as needed. Address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction. Ensure seamless and successful project handoffs to our Customer Success and Support teams. Skills you’ll bring Bachelor’s Degree (preferred). 3-5 years of project management experience, ideally in a customer-facing role. Prior experience working with project-tracking platforms. A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks. Ability to lead project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects. Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms. Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions. Ability to work cross-functionally and collaborate effectively with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams when needed. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Project Manager, Partner Professional Services

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleOur Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and TSDs focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad. This position reports to our AVP, Partner Sales and is based in Florida. You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communication problems felt by many around the world. What you’ll do&nbsp; You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners. Our partner managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. Skills you’ll bring&nbsp; We are looking for individuals who are goal-oriented and thrive in a fast-paced, technology-driven sales environment.&nbsp; You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training, and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of overachieving sales quotas and pipeline goals. 3-5+ years of Channel Account Management experience onboarding channel partners for a software company in the enterprise software space. Recent experience working for an emerging tech company. In-depth knowledge and experience with recruiting partners, value-added resellers, and Master/Sub Agencies. Has met and/or exceeded own direct sales goals. Must show proven methodology to prospect and build pipeline. Proven track record of sustained overperformance against sales quotas and pipeline goals. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Regional Partner Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleOur Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and TSDs focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad. This position reports to our AVP, Partner Sales.&nbsp; You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communication problems felt by many around the world. What you’ll do&nbsp; You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners. Our partner managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. Skills you’ll bring&nbsp; We are looking for individuals who are goal-oriented and thrive in a fast-paced, technology-driven sales environment.&nbsp; You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training, and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of overachieving sales quotas and pipeline goals. 3-5+ years of Channel Account Management experience onboarding channel partners for a software company in the enterprise software space. Recent experience working for an emerging tech company. In-depth knowledge and experience with recruiting partners, value-added resellers, and Master/Sub Agencies. Has met and/or exceeded own direct sales goals. Must show proven methodology to prospect and build pipeline. Proven track record of sustained overperformance against sales quotas and pipeline goals. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role A Renewal Manager at Dialpad is responsible for providing best in class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as their assigned customers main point of contact for their contract extension with Dialpad, they will foster a high level of trust, satisfaction and engagement across their assigned accounts. The RM will develop and execute the renewal strategy for their portfolio. The RM will own managing the end to end renewal process, negotiation and contract terms. To be successful, the RM will partner with the Client Account Executive and Customer Success Manager to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Dialpad versus our competitors. The RM is a member of the Client Sales organization, will carry a revenue renewal quota and will report directly to the Director of Renewals Management. What you'll do Drive, and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships. Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments. Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts. Maintain and report an accurate forecast of renewals. Negotiate and execute renewal contracts that align to customer goals. Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth. Communicate risk clearly and partner with the CSM in developing resolution strategies. Escalate whenever appropriate to help resolve customer concerns. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Effectively communicate the benefits of the customer’s Dialpad solution and differentiate from competitive solutions. Own the renewal sales cycle, from developing a strategy, to building relationships with key stakeholders to negotiation and contracting. Skills you'll bring 3-5 years of experience in Renewals, Account Management, Customer Success, or other applicable customer facing roles. Proven success in meeting and exceeding revenue targets while managing renewals. History of managing a high volume of transactions. Passionate about providing a top-notch, best-in-class customer experience. Strong presentation, meeting facilitation, and written communication skills. Comfortable analyzing and understanding data. Excellent time management skills with the ability to track numerous details. Willingness to travel to customer locations or events as needed. Desire to work in a fast-paced startup environment where your input is desired to help craft our offerings and how we interact with clients. Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets). Ability to communicate, present, and influence key stakeholders at all levels of an organization. Have a deep understanding of how businesses operate, and the priorities that drive decisions from C-level down. Able to work US core hours (7am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions. Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week Excellent internet connectivity required We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Renewals Manager

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.The team You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communication problems felt by everyone around the world. What you will achieve The sales leader we are looking for has these traits: you’re intelligent, you’re a self-starter, you enjoy developing people, and you like working with a smart, talented team of salespeople. Reporting directly to our Area VP (AVP), our next Regional VP (RVP), Mid-Market Sales will be an experienced leader with the ability to creatively motivate our team and help our Mid-Market Sales team hit their goals and resource new ways to excel. Recruit, mentor, and direct a team of high performing AEs in the Mid-Market space to uncover new business opportunities Actively participate in the sales cycle to bring sales leadership and strategic support Oversee leads and pipeline management Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience Plan and deliver sales strategies to meet and exceed sales projections Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights Coach and develop your team to develop future leaders for the organization Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team Establish and track key performance indicators (KPIs) to evaluate the success of regional initiatives Regularly report on regional performance to the AVP Foster a high-performance culture that emphasizes teamwork, accountability, and continuous improvement Accurate forecasting knowledge and pipeline guidance Who you are 3-5+ years of SaaS sales experience in Mid Market or Enterprise segment 2+ years people management experience UCaaS/CCaaS experience strongly preferred BA/BS degree or equivalent practical experience Ability to work independently and prioritize effectively and balance multiple, disparate work streams Excellent analytical, problem-solving skills, and strong financial acumen Determination and persistence in pursuit of goals Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports Brings a strong work ethic; takes the initiative and think creatively to get the job done Must be able to coach teams that handle a full-cycle sales process - prospect to close - medium to large strategic deal sizes ($50K-200K+ ACV) Experience coaching teams using MEDDPICC or SPICED We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

RVP, Mid-Market Sales

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a RVP, T-Mobile, you’ll own the T-Mobile partnership in your assigned territory to enable the T-Mobile sellers to sell Dialpad. You’ll work closely with product, executives, engineering, finance, and sales channels&nbsp; to grow registrations, pipeline, and sales. You’ll also help create marketing and sales content. In addition, you’ll help bring rigor, focus, sales process, and enable T-Mobile sellers to sell Dialpad. You will contribute to our global Sales team by acquiring new T-Mobile customers, uncovering market opportunities, and getting T-Mobile talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world. This position reports to our AVP, Strategic Partnership (T-Mobile). What you’ll do Execute and build on our partner strategy to both accelerate direct sales and expand our reach through indirect sales. Building partnerships that align with our core sales motion in a low-friction manner is key to success. Align with cross-functional leaders to ensure the right level of support is in place for our partners to be successful (product, support, finance, marketing, etc.). Work closely with sales leaders to train and enable our AEs on successfully working with partners to grow their sales. Optimize profitable revenue growth, strategic partner engagement, and satisfaction.&nbsp; Own pipeline development and forecast management, budgeting, and expense management. Partner with sales, marketing, finance, product, and engineering. Ultimately, this individual is responsible for growing partner-led business in a cost-effective manner by ensuring we have the right strategy in place and driving consistent execution. Skills you’ll bring 10+ years in sales and channel management. Experience building successful channel sales motions within traditionally direct sales companies. Experience working with large technology partners. Experience building go-to-market partnerships with service providers and large Systems Integrators. Experience recruiting, managing, and coaching high-potential sales professionals. Technology industry sales experience. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

RVP, T-Mobile

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Sr. Account Executive, Contact Center Overlay, you’ll own the accelerated adoption of our Contact Center platform across new and existing customers. You’ll work closely with a frontline new business AE team to help reply to, qualify, pitch, and close Contact Center opportunities. You’ll also help create an efficient sales process by leading coaching sessions and will help bring insights from the market to our Product and Engineering teams. This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.&nbsp;&nbsp; What you’ll do Own a quota and the accountability for accelerating the adoption of our Contact Center platform. Support a frontline new business AE team by helping to reply to, qualify, pitch, and close Contact Center opportunities. Lead coaching sessions within the team to drive efficiency and share best practices. Communicate product needs and features to Sales, Product, and Engineering leadership. Provide weekly sales reports and revenue updates, highlighting wins, losses, and revenue attainment. Engage with Product Marketing and Product Managers to relay insights from the market and highlight product needs. Forecast and quantify gaps, risks, and opportunities to inform our Marketing, Product, and Sales strategies. Recommend operational changes to increase revenue performance and attainment. Skills you’ll bring Multiple years of direct Contact Center (CCaaS) experience (whether Direct sales, Channel, or Customer Success). Experience in a quota-carrying, specialized sales role. A passion for driving the adoption of new products. The ability to be a fearless conversationalist and a captivating storyteller. The eagerness to share learnings and coach others. Experience in an overlay role where success is as much about your actions as it is about developing the team you support. The ability to gather and deliver feedback on market needs and product dependencies to drive revenue growth. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work in a HYBRID setup. Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp; Excellent internet connectivity is required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Account Executive, CcaaS Overlay

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Sales Account Executive II, you will focus on driving revenue growth primarily through channel-generated leads. You’ll manage the entire sales process from initial outreach to closing deals, helping small businesses address their communication challenges with Dialpad’s AI-powered solutions. You will be a trusted advisor to channel partners, ensuring they can effectively communicate Dialpad’s value proposition to prospects. The Manila Sales team is essential to Dialpad's revenue growth and customer acquisition strategy. This team focuses on driving sales by leveraging channel leads and uncovering market opportunities to introduce Dialpad to new customers. Collaborating closely with Channel Partners, Sales Engineers, and Sales Managers, the Manila Sales team continually optimizes the sales process for efficiency and effectiveness. This position reports to our Sales Manager and is based in our Pasig City, Metro Manila Office.&nbsp; What You’ll Do Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets. Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals. Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings. Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth. Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development. Skills You’ll Bring 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS). Proven track record in achieving sales quotas and managing a sales pipeline. Strong English communication skills. Relationship-building skills to engage channel partners and prospects effectively. Familiarity with Salesforce, Outreach, and other sales enablement tools. High energy, adaptability, and a solution-oriented mindset. Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work in a HYBRID setup. Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp; Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Account Executive  II

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using&nbsp; all communication channels (phone, email and social media). In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career! This position reports to our Sales Development Manager and is based in our Austin, Texas office. Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine outbound prospecting and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works together with Account Executives and has the opportunity for close mentorship and professional development. What you’ll do Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email. Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team. Embrace a growth mindset by prioritizing sales enablement activities. Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT. Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad. Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities. Skills you’ll bring&nbsp; 1+ year of experience in a Sales Development or similar customer-facing role. Efficient, organized and detail-oriented. Highly motivated and committed to achieving success, both individually and within a team. Excellent verbal and written communication skills and confidence. Demonstrated sense of curiosity, motivation and resourcefulness. Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Development Representative

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.&nbsp; You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.&nbsp; This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the location of the Sales team. This role will require 50% travel. Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts.&nbsp; In this role, our Sales Engineers will help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What You’ll Do Own product demonstrations and deliver high-touch proof of concepts. Learn the many technical tools the Sales Engineering team uses to test network environments. Complete a Sales Engineering Demo Certification. Partner with the Sales team throughout the entire sales process. Skills You’ll Bring Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles. A technical curiosity and excitement about delivering a technology solution that makes work better. Dabbles in scripting languages such as JavaScript and Python. Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills. For exceptional talent based in Denver, CO&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$93,840&mdash;$115,920 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Engineer III

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.&nbsp; You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.&nbsp; This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the location of the Sales team. This role will require 50% travel. Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts.&nbsp; In this role, our Sales Engineers will help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What You’ll Do Own product demonstrations and deliver high-touch proof of concepts. Learn the many technical tools the Sales Engineering team uses to test network environments. Complete a Sales Engineering Demo Certification. Partner with the Sales team throughout the entire sales process. Skills You’ll Bring Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles. A technical curiosity and excitement about delivering a technology solution that makes work better. Dabbles in scripting languages such as JavaScript and Python. Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.&nbsp; You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.&nbsp; This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the location of the Sales team. This role will require 50% travel. Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts.&nbsp; In this role, our Sales Engineers will help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What You’ll Do Own product demonstrations and deliver high-touch proof of concepts. Learn the many technical tools the Sales Engineering team uses to test network environments. Complete a Sales Engineering Demo Certification. Partner with the Sales team throughout the entire sales process. Skills You’ll Bring Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles. A technical curiosity and excitement about delivering a technology solution that makes work better. Dabbles in scripting languages such as JavaScript and Python. Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$104,240&mdash;$128,773 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Sales Manager for the small business segment at Dialpad, you will lead a team focused on driving growth and expanding our client base. Your role will involve engaging with potential customers, understanding their unique needs, and delivering effective solutions. You will collaborate with various teams, including Sales, Marketing, Product Development, and Management, to ensure alignment with the company’s growth objectives. Coaching your team to achieve both short- and long-term goals and recruiting top talent will be essential aspects of your position. By leveraging market insights and data-driven strategies, you will build strong relationships with clients to foster business growth.&nbsp; You’re an energetic and motivated sales professional who thrives in a fast-paced environment. You’re passionate about helping businesses transform their communications and are excited to partner with channel teams to unlock growth opportunities. You’re resourceful, collaborative, and driven by results, making you an asset to the team. In this role, you will oversee outreach efforts and lead a team of account executives while working closely with Marketing and Sales to drive lead generation. With flexibility for remote work and regular in-person team activities, you will have the opportunity to shape our business development efforts and contribute to the organization’s continued success. This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.&nbsp;&nbsp; Our Small Business sales team is essential to Dialpad's revenue growth and customer acquisition strategy. This team focuses on driving sales by leveraging channel leads and uncovering market opportunities to introduce Dialpad to new customers. Collaborating closely with Channel Partners, Sales Engineers, and Sales Managers, the VSB Sales team continually optimizes the sales process for efficiency and effectiveness. What you’ll do Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team. Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments. Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact. Conduct in-depth research on industry trends and client needs, guiding the team to enhance outreach effectiveness. Provide mentorship and guidance to Small Business Sales Specialists, fostering their professional growth and optimizing team performance. Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies. Skills you’ll bring Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales Account Executives. Exceptional verbal and written communication skills, enabling effective collaboration with internal teams and external clients. Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results. Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making. Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development. Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity. Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work in a HYBRID setup Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Manager, Small Business

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a VSB Sales Specialist, you will help future customers start a Dialpad account. In this role, you’ll combine your ability to help people, actively listen to their problems and needs, and match how Dialpad can uniquely solve their issues, ensuring they remain Dialpad customers for a long time. Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers by helping them start a Dialpad account. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad. Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.This position reports to our Manager, VSB Sales, and has the opportunity to be based in our Pasig City, Metro Manila Office. What you’ll do Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.&nbsp; Make an impact with our customers as you will be their first point of contact. Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible. Research and keep up to date with product changes that will benefit your customers. You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals). You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world! You’ll help our future customers sign up for an account and work with them to set them up for success. Skills you’ll bring&nbsp; 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS). Bachelor's degree or equivalent experience (Business Administration is preferred but not required). Ability to read, write, and speak English fluently. High level of emotional IQ. A high level of energy and willingness to learn! Experience with Salesforce, the VoIP industry, and Outreach preferred but not required. Experience with G-suite. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp; Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sales Specialist, VSB

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As the Senior Manager of Partner Professional Services, you'll lead the successful delivery of all deployments and onboardings originating from our vital partner ecosystem. You'll directly manage and empower a team of Project Managers, Solution Architects, and Onboarding Specialists, ensuring they have the right skills and resources to deliver exceptional work for our customers. Your focus will be exclusively on partner-sourced projects, where you'll collaborate closely with our partners to maintain high customer and partner satisfaction and proactively address any challenges that may surface during the project lifecycle. This role is critical in educating and onboarding customers on Dialpad products and expertly navigating the relationships between our partners and our shared customers. You'll work cross-functionally with Sales, Customer Success, and Support to continually improve our product deployment and change management processes, directly contributing to our customers' success and retention.Candidates must be able to work US hours. What you’ll do Collaborate closely with Customer Success Leaders, Sales Leaders, and Channel Partner Managers to set customer expectations, ensuring successful deployments and onboardings for all projects. Utilize Salesforce and PSA tools to ensure all Project Managers and Solution Architects are adhering to the Dialpad deployment methodology. Monitor and report on key performance indicators for the Partner Professional Services team, ensuring we consistently meet or exceed our goals. Proactively anticipate team demand based on the sales pipeline, assign new projects promptly to resources, and maintain target utilization rates for all roles. Manage customer escalations for active projects, driving quick resolutions and ensuring high customer satisfaction. Act as a dedicated customer advocate within the Partner Professional Services team, fostering strong relationships with Dialpad customers. Drive cross-functional alignment by collaborating with Sales, Channel Partner Managers, Sales Engineering, Customer Success, Support, Engineering, and Product Management to optimize the customer experience. Ensure seamless and successful project handoffs to Customer Success and Support. Actively participate in hiring, training, and mentoring the Partner Professional Services team. Ensure Project Managers, Solution Architects, and Onboarding Specialists receive ongoing training to uplevel expertise in Dialpad processes and products. Align the Partner Professional Services team with overall service delivery practices and the company's strategic objectives. Skills you’ll bring Bachelor’s Degree (preferred). 3-5 years of management experience, ideally leading technical or professional services teams. Proven experience managing a remote workforce. Background in pre-sales or a strong understanding of sales and customer functions. Direct experience working within partner management and relationships. Exceptional customer-facing skills. Strong escalation management skills with a demonstrated ability to remain calm and effective in high-pressure situations. A critical thinker with a track record of identifying creative and scalable solutions to business challenges. Self-motivated and adept at cross-functional collaboration. Excellent presentation, meeting facilitation, and written communication skills. Familiarity working with customers of all sizes, from SMB to Enterprise. Exceptional time management and organizational skills, with the ability to manage numerous details simultaneously. A desire to thrive in a dynamic startup environment where your input directly shapes our offerings and customer interactions. Ability to travel up to 25% domestically and internationally for customer on-sites or team events. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Senior Manager, Partner Professional Services

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Senior Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects, and Business Analysts to translate complex business requirements into robust, scalable, and high-quality code. A primary focus of this role will be on enhancing and customizing our Sales Cloud and CPQ instances to optimize our sales and billing operations. You’ll also help create a highly reliable and performant Salesforce environment that runs at high scale, speed, and accuracy. In addition, you’ll help bring valuable functionality to our internal customers within the framework of an agile environment. This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Austin Office. What You’ll Do Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform. Develop and customize complex solutions within Salesforce Sales Cloud and CPQ to support the entire lead-to-cash lifecycle. Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, technical solutions. Lead the implementation of complex development projects and integrations with third-party systems. Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback. Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health. Skills You’ll Bring Bachelor’s degree in Computer Science, Information Systems, or a related field. 8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations. Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas. Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce. Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations. Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git and CI/CD tools like Copado or Gearset. Salesforce Platform Developer I and Platform Developer II certifications are required. Additional certifications in CPQ and Agentforce Specialist are a strong plus. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Senior Salesforce Developer

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Senior Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects, and Business Analysts to translate complex business requirements into robust, scalable, and high-quality code. A primary focus of this role will be on enhancing and customizing our Sales Cloud and CPQ instances to optimize our sales and billing operations. You’ll also help create a highly reliable and performant Salesforce environment that runs at high scale, speed, and accuracy. In addition, you’ll help bring valuable functionality to our internal customers within the framework of an agile environment. This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Vancouver Office. What You’ll Do Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform. Develop and customize complex solutions within Salesforce Sales Cloud and CPQ to support the entire lead-to-cash lifecycle. Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, technical solutions. Lead the implementation of complex development projects and integrations with third-party systems. Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback. Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health. Skills You’ll Bring Bachelor’s degree in Computer Science, Information Systems, or a related field. 8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations. Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas. Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce. Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations. Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git and CI/CD tools like Copado or Gearset. Salesforce Platform Developer I and Platform Developer II certifications are required. Additional certifications in CPQ and Agentforce Specialist are a strong plus. For exceptional talent based in British Columbia, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.British Columbia, Canada Salary Range$121,600&mdash;$150,100 CADWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleDialpad is seeking a talented and experienced Senior Software Backend or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend infrastructure and features, willing to make an impact while contributing to a cross-functional team. Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&nbsp; Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. This position reports to our Senior Engineering Director and follows a hybrid work model based in our Bengaluru, India office. What You’ll Do Write clear and complete architectural design documents that are easily understood by other team members. Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones. Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput. Review technical designs to ensure features/products are well-integrated and fully meet business needs. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Troubleshoot and debug issues with existing features as needed. Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools. Ensure that features are shipped on time and with the highest quality. Continue contributing to fun projects meant to delight users! Skills You’ll Bring As an experienced backend software engineer, you drive software delivery &amp; operational excellence by turning well-defined business objectives into software systems, making a significant impact on organization-wide output. 8+ years of strong experience in Backend or full-stack software engineering. Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. Strong experience working with HTML/CSS, Vue.js, TypeScript, Python, and Java. Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies. Working knowledge of unit test and integration test frameworks. Good understanding of web technologies, RESTful APIs, and web application frameworks. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Experience with mentoring engineers and helping them grow their skills. Our Tech Stacks: Python backend on Google Cloud Platform (App Engine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Senior Software Engineer -Fullstack

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Solutions Architect, you will step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, providing consulting and guidance on technical solutions, and ultimately delivering a world-class experience to our customers. Dialpad’s Professional Services team plays an essential role in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management process. This team is instrumental in the success and retention of our customers.Candidates must be able to work US hours. What You’ll Do&nbsp; You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data. You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics. You will provision and configure desk phones, providing best practices and recommendations for an efficient setup. You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives. You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users. You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance. You will perform risk analysis and change management, ensuring project success and on-time delivery. You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices. Skills You'll Bring Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. Experience with Business VoIP Telephony Services (On-Premise or SaaS). Understanding and experience with:&nbsp; &nbsp;VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). Network Infrastructure (Firewalls, Routers, Switches &amp; Wireless); WAN Technologies (MPLS, VPLS &amp; SD-WAN). Data Center Technologies (Public &amp; Private Clouds). Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies). Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions. Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have). We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Solution Architect

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Solutions Architect, you will step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, providing consulting and guidance on technical solutions, and ultimately delivering a world-class experience to our customers. Dialpad’s Professional Services team plays an essential role in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management process. This team is instrumental in the success and retention of our customers.This position reports to our Manager, Solutions Architect, and has the opportunity to be based in our Pasig City, Metro Manila Office. Candidates must be able to work US hours&nbsp;(7am - 4pm Pacific Time) What You’ll Do&nbsp; You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data. You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics. You will provision and configure desk phones, providing best practices and recommendations for an efficient setup. You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives. You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users. You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance. You will perform risk analysis and change management, ensuring project success and on-time delivery. You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices. Skills you will bring Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. Experience with Business VoIP Telephony Services (On-Premise or SaaS). Understanding and experience with:&nbsp; &nbsp;VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). Network Infrastructure (Firewalls, Routers, Switches &amp; Wireless); WAN Technologies (MPLS, VPLS &amp; SD-WAN). Data Center Technologies (Public &amp; Private Clouds). Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies). Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions. Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have). Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work US core hours (7am - 4pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp; Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Solutions Architect

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your role As a Solutions Architect on our Partner Professional Services team, you'll be the technical backbone of successful Dialpad deployments for customers brought to us by our valued partners. Your expertise will focus on these partner-sourced projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle. You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers. This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Senior Manager, Partner Professional Services. Candidates must be able to work US hours. What you’ll do Assist Dialpad's customers with their complex integration, hardware, and technical needs. Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues. Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data. Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics. Provision and configure desk phones, providing best practices and recommendations for an efficient setup. Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives. Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users. Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance. Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices. Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle. Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress. Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery. Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health. Ensure that all projects are delivered on-time and within scope, meeting established success criteria. Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed. Skills you’ll bring Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. Experience with Business VoIP Telephony Services (On-Premise or SaaS). Understanding and experience with:&nbsp; &nbsp;VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). Network Infrastructure (Firewalls, Routers, Switches &amp; Wireless); WAN Technologies (MPLS, VPLS &amp; SD-WAN). Data Center Technologies (Public &amp; Private Clouds). Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies). Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions. Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have). We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Solutions Architect, Partner Professional Services

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleYou are a data-driven Manager of Paid Search who will join our high-performing demand generation marketing team. In this pivotal role, you will drive Dialpad’s pipeline and revenue growth by developing and executing optimized customer acquisition strategies. You will own the management, optimization, and scaling of paid search campaigns, ensuring maximum efficiency, demand capture, and a strong digital brand presence. Thriving in a fast-paced environment, you are highly analytical and leverage data to inform strategic decisions. This role requires deep expertise in Paid Search/Search Engine Marketing (SEM), a proven track record of managing large-scale B2B campaigns, and a strong grasp of performance marketing, analytics, and cross-functional collaboration to drive continuous optimization and success. What You’ll Do Strategy &amp; Execution: Develop, implement, and optimize paid search strategies across Google Ads, Microsoft Advertising, Google Demand Gen, and Performance Max to maximize ROI and drive high-quality traffic and pipeline growth globally (North America, EMEA &amp; APAC). Campaign Management: Manage and scale large-scale SEM campaigns with a focus on ROI, cost efficiency, and performance improvements. Continuously monitor KPIs and adjust bids, budgets, and targeting accordingly. Keyword &amp; Audience Optimization: Conduct deep keyword research, audience segmentation, and competitive analysis to maximize ad relevance, Quality Score, and conversion rates.&nbsp; A/B Testing &amp; Experimentation: Design, execute, and analyze A/B and multivariate tests to improve ad creatives, landing pages, and audience targeting. Leverage insights to iterate and scale winning strategies. Data Analysis &amp; Insights: Leverage data analytics tools (Google Analytics, Tableau, Looker) to extract insights, identify trends, and provide recommendations for improving campaign performance. Cross-Functional Collaboration: Work closely with content, design, SEO, and web teams to ensure a seamless user journey and optimize landing page experiences for conversion rate improvement.&nbsp; AI &amp; Automation: Utilize AI-powered tools, automation scripts, and machine learning models to enhance campaign efficiency, bidding strategies, and budget allocation. Budget Management &amp; Forecasting: Own and manage multi-million dollar budgets, ensuring spend allocation aligns with business objectives while maximizing efficiency and return on ad spend (ROAS). Forecast and set clear objectives and KPIs for each campaign and channel. Industry Monitoring &amp; Innovation: Stay ahead of digital advertising trends, Google algorithm updates, and best practices to maintain a competitive edge in paid search. Skills You’ll Bring Paid Search Expertise: 6+ years leading performance marketing and paid search campaigns in B2B or tech-driven environments, with a track record of managing and scaling budgets &gt;$12M. Data-Driven Optimization: Strong analytical skills to interpret data, extract insights, and drive campaign performance. Platform Proficiency: Hands-on experience with Google Ads, Bing Ads, Performance Max, and analytics tools like Google Analytics and Tableau. Experience with Facebook Ads &amp; LinkedIn Ads is a plus. Strategic Growth: Ability to identify trends, refine strategies, and optimize for continuous improvement. A/B Testing &amp; Experimentation: Proven ability to design, execute, and iterate on A/B tests to refine messaging, landing pages, optimize conversion rates, and maximize return on investment. Performance-Driven Execution: Demonstrated success in exceeding performance goals through strategic thinking, creative problem-solving, and a data-centric approach. Conversion Optimization: Strong knowledge of CRO and landing page optimization to improve user experience. Communication &amp; Collaboration: Exceptional ability to articulate insights, strategies, and performance metrics to stakeholders across teams. Affiliate &amp; CPL Management: Experience managing and scaling Affiliate and Cost-Per-Lead (CPL) programs, along with overseeing partnerships with review sites to expand acquisition channels. ABM &amp; Segmentation: Familiarity with ABM platforms like 6Sense and audience segmentation for precise targeting. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$142,050&mdash;$175,450 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Paid Media Manager, Search

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, and understand how to align your team to drive toward actionable next steps. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You may also mentor and assist other designers to help them grow. The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and a desire to get things done are just as important as amazing craft skills.This position reports to our Product Design Manager and has the opportunity to be based in our Bangalore, India Office. What You’ll Do Dig into complex problem spaces, identifying innovative features that advance Dialpad’s mission. Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution to all necessary stakeholders within the company. Design beautiful, intuitive experiences and workflows. Identify the needs of our customers, providing high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features. Help define the short- and long-term roadmap with your product area peers. Regularly give and receive feedback on designs and strategic product decisions. Communicate design decisions to leadership, product and design peers, and engineers. Skills You’ll Bring Excellent communication (verbal and written) and presentation skills. Ability to inspire and drive end-to-end product and feature improvements. Ability to reduce complex problems to first principles to ensure the core issues are addressed. Exceptional visual design skills. Knowledge and passion for interaction design. Ability to prototype in Figma or other design tools (Bonus if you can do this in HTML). Ability to think at a high level about product strategy. Ability to think through the impacts of your design before heavily investing your time. Ability to act as a Product Manager when needed to drive efforts forward. Ability to think creatively and develop novel, innovative solutions. Ability to work in a fast-paced, ambiguous work environment. Minimum Qualifications: BS/BA degree or equivalent years of experience. A portfolio showcasing your work and strong visual design skills. 5+ years of product design experience. 5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools. Preferred Qualifications: Experience with real-time communication applications. Experience working with desktop, mobile, and tablet applications. Demonstrated experience working with AI in product design. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Product Designer, Connect

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your Role As a Sr. Sales Account Executive, you will focus on driving revenue growth primarily through channel-generated leads. You’ll manage the entire sales process from initial outreach to closing deals, helping small businesses address their communication challenges with Dialpad’s AI-powered solutions. You will be a trusted advisor to channel partners, ensuring they can effectively communicate Dialpad’s value proposition to prospects. The Manila Sales team is essential to Dialpad's revenue growth and customer acquisition strategy. This team focuses on driving sales by leveraging channel leads and uncovering market opportunities to introduce Dialpad to new customers. Collaborating closely with Channel Partners, Sales Engineers, and Sales Managers, the Manila Sales team continually optimizes the sales process for efficiency and effectiveness. This position reports to our Sales Manager and is based in our Pasig City, Metro Manila Office.&nbsp;&nbsp; What You’ll Do Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets. Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals. Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings. Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth. Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development. Skills You’ll Bring 8+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS). Proven track record in achieving sales quotas and managing a sales pipeline. Strong English communication skills. Relationship-building skills to engage channel partners and prospects effectively. Familiarity with Salesforce, Outreach, and other sales enablement tools. High energy, adaptability, and a solution-oriented mindset. Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers. Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work in a HYBRID setup. Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp; Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Sales Account Executive

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Talent Acquisition Partner based in Manila, you’ll play a critical role in scaling our GTM and G&amp;A teams. You’ll own the full lifecycle of recruiting—sourcing, vetting, and hiring top talent—while building strong, consultative partnerships with hiring managers. By driving a consistent and data-driven process, you’ll help ensure we hire the best people to fuel our growth. You’re a passionate, adaptable, and results-driven recruiter, excited to contribute to an AI-driven SaaS company with $300M+ ARR, growing 30%+ year over year. You’ll be joining a high-caliber executive team and board with experience from Google, Salesforce, Cisco, and SAP. This position reports to the Sr. Manager, Global Talent Acquisition, and has the opportunity to be based in our Manila office.&nbsp; What you’ll do Manage the full-cycle recruiting process, ensuring a seamless, uniform, and incredibly positive candidate experience for the Philippines. Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders. Innovate ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to build balanced and inclusive teams. Champion an exceptional candidate and hiring manager experience focused on high touch, warm, engaging, and meaningful connections during the recruitment journey. Source, screen, and assess talent that leads to offers, negotiation, and closing. Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business. Accelerate candidate engagement and improve candidate experience throughout the entire hiring process with consistent high-touch communication. Identify innovative and creative sourcing techniques that yield strong results. Drive local events and programs that improve candidate engagement, and enhance local candidate and employee referral quality. &nbsp;Skills you will bring&nbsp; BA/BS degree or equivalent practical experience. 5+ years of recruiting experience in the areas of Sales, Marketing, Customer Experience, and G&amp;A for a high-growth technology company. Experience recruiting for different regions such as the Philippines, North America, and APAC. Previous experience working in a SaaS company is a plus. Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle. Excellent verbal and written communication skills with an emphasis on tact and diplomacy. Strong work ethic, integrity, and personal accountability. Experience negotiating and closing complex compensation packages. Experience working with Greenhouse is a plus. Fluency in English (must). Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions. Able to work US core hours (8am - 5pm Pacific Time). Open to a hybrid schedule; at least 2 days per week in the office, with flexibility for company all-hands, trainings, and collaborative events. 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. Excellent internet connectivity required. Tools and Platforms: Greenhouse ATS, LinkedIn Recruiter, Hired, Crosschq, G-Suite. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Talent Acquisition Partner

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives by buying into our advanced AI-powered products. Your combined problem-solving skills, relationship-building skills, and communication skills will be crucial in hearing our customers' pain points and understanding where our product can meet them. Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management processes. This position reports to our Senior Manager, Customer Onboarding and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working What You'll Do Facilitate onboarding deployment for new customers and products purchased. Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management. Provide detailed walkthroughs and train new customers with implementation and portal setup. Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication. Drive customers to implement best practices. Clearly communicate product configuration setup requirements and expectations with customers. Act as the customer's escalation point for any onboarding-related issues. Work on ad-hoc tasks as necessary. Skills You'll Bring At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management. At least 1 year of experience configuring, updating, and supporting VOIP solutions. Preferably with experience in chat, handling multiple windows. Excellent English communication skills. Strong customer service orientation. Ability to work independently with minimal management guidelines. Organized, detail-oriented, and self-motivated. Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. Experience with telecommunication or SaaS providers required. Excellent internet connectivity required. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Onboarding Specialist

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleStrategic deliverables take the form of increasing team size through hiring and promotion, recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, and productivity improvement. Operationally, the focus will be on forecasting, tracking business performance, analyzing trends, and formulating meaningful and actionable recommendations.&nbsp; Reporting directly to our Area VP (AVP), Enterprise Sales, our Regional VP (RVP), Enterprise Sales will be an experienced leader with the ability to creatively motivate our team and help our Enterprise Sales team hit their goals and resource new ways to excel. What you’ll do Recruit, mentor, and lead a team of high-performing Account Executives in the Enterprise space to uncover new business opportunities. Actively participate in the sales cycle to bring executive alignment, sales leadership, and strategic support. Oversee pipeline creation, pipeline management, and the sales process. Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience. Plan and deliver sales strategies to meet and exceed sales projections. Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights. Coach and develop your team to cultivate future leaders for the organization. Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes. Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products. Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team. Skills you’ll bring BA/BS degree or equivalent practical experience. 5-8+ years of sales experience, preferably in the B2B SaaS space. 3-5+ years of people management experience leading Enterprise teams. Ability to work independently, prioritize effectively, and balance multiple, disparate work streams. Excellent analytical and problem-solving skills. Must possess strong emotional intelligence and the ability to inspire and develop direct reports. Brings a strong work ethic; takes the initiative and thinks creatively to get the job done. Must be able to coach teams that handle a full-cycle sales process - from prospect to close. Channel experience is strongly preferred. Experience coaching teams using MEDDPICC or SPICED. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range$155,250&mdash;$178,250 USDWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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