Coefficient is a no-code solution that allows business teams to work with real-time data directly from their spreadsheets. You can sync your Google Sheets to your company systems such as Salesforce, Hubspot, Google Analytics, Looker, MySQL, Redshift, Slack and more. This empowers anyone in the company to build reports and analyses that are real-time, flexible and accurate without any knowledge of SQL or other advanced tools. Native Slack integration coupled with a powerful business rule engine enables you to keep the right people up-to-date at the right time.

Who we are At Coefficient, we’re bringing spreadsheets into the 21st century. Yes, it’s an ambitious goal, to reinvent one of the backbones of the world economy. But the time for spreadsheet modernization is now. We’re a San Francisco-based startup with an international and remote-friendly workforce. Our team is filled with passionate, creative people who are dedicated to disrupting a space that needs disrupting. Our Co-Founders, Navneet and Tommy, bet big on the opportunities nobody else can see. Their last startup, Shopular, was backed by Y Combinator and Sequoia, and acquired by Rakuten Ebates. Coefficient is building a remote-first company with a focus on hiring the best talent regardless of location.&nbsp; What we do Today, over a billion users worldwide leverage spreadsheets in day-to-day tasks. However, spreadsheet technology has not changed much in the past 30 years. That’s where Coefficient comes in. Our solution connects, automates, and shares live data in Google Sheets, so your reports, dashboards, and insights always stay up-to-date. Connect Google Sheets to any source system in a single click.&nbsp; Coefficient completes the missing link in the modern data stack. With Coefficient, business users can access and analyze the data they need, when they need it, in the spreadsheet platform they prefer.&nbsp; Now any team member can harness a new category of spreadsheets to unlock more opportunities with their data. Overview We’re looking for a community and content manager with 4+ years of experience to join our team. If you are a tech-savvy professional, experienced in social media, community management, and video+ content creation within the B2B software industry, this is the role for you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content, both written and video. You should be a ‘people person’ with great “user love” skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. You’ll collaborate with the marketing and product teams to produce engaging content that inspires our community with use cases and results. Responsibilities Create and publish social media and user community content to align with our overall marketing strategy. Provide engaging text, image and video content for organic and paid social media accounts and community channels – working hand in hand with our designer to produce templates that enable you to do your best work. Plan and host user webinars / sessions to promote their work and the types of things they're building with Coefficient. Build and nurture relationships with customers, potential customers, and industry professionals. Respond to comments, customer queries, feedback, and online reviews in a timely manner. Build and execute an employee advocacy strategy from start to finish. Identify virtual events that key internal stakeholders can be involved in to build community and boost brand awareness. Stay up-to-date with technology and social trends. Requirements Bachelor's degree. You have 4+ years proven work experience as a community/social media manager or content manager, preferably within the B2B space. BONUS points if you have data or builder tool experience. You’re a natural creator and have experience creating both static and video content. You have experience identifying and tracking relevant community metrics. You have experience launching community initiatives (e.g. building a user community or launching an ambassador program). Your attention to detail is spot on, and you have exceptional project management and communication skills. You thrive in a fast-paced environment and have the ability to multi-task when required. You’d consider yourself a creative thinker and problem solver. You have a passion for improving the use of technology within your role. You have the ability to work remotely with little-to-no supervision. If you consider yourself a creative, data-driven community manager looking to build a unique brand online, apply even if you don’t meet 100% of the above requirements. Location We are looking for candidates in North America. Having worked remotely in the past is a plus. Other Benefits • Medical, Dental and Vision Insurance (US Only) • Unlimited PTO • Parental Leave • 401K Plan • Remote Work We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Community Lead

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are looking for a self-starting, full-cycle AE who can help take our customers to the next level. Our sales motion is a mix of velocity deals plus longer enterprise cycles. A successful candidate will have experience outbound prospecting into a book of business across varying levels of intent. This role needs someone who can develop a strong understanding of business needs and guide customers to a solution. This is a hybrid role that will spend a few days a week in our Austin office. Responsibilities Full sales cycle ownership from lead to customer Prospect into a target account list to generate net new sales opportunities Help educate Coefficient users throughout their customer lifecycle Use product metrics to identify how to make customers successful Deliver feedback from customers on how to drive the product roadmap Work closely with customers to ensure successful early adoption of our product Develop a strong understanding of the product, technology ecosystem and use cases Qualifications 2+ years of demonstrated successful SaaS experience Experience managing a velocity sales motion with 20+ open opportunities Demonstrated history of hustle and drive to hit activity and revenue targets Experience prospecting, doing customer discovery, qualifying, and closing Must be a self-starter who can work independently or in a team environment Customer-centric mentality with the ability to adapt to customer needs Strong experience working with spreadsheets a plus Ability to manage multiple tasks and be highly organized Must have strong written and verbal communication skills and be able to clearly and effectively articulate Coefficient’s value Nice to have: Experience selling to RevOps, MarTech, or Data personas Nice to have: Experience working with monthly revenue quotas Bottom line This is a unique opportunity to join an early but well-funded startup, and to shape the future of both our product and company. We are creating a new breed of data software that will make business teams orders of magnitude more productive when working with data. Our Benefits: • Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan • Remote Work We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Commercial Account Executive

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are hiring our founding Sales Development Representatives. This role is responsible for identifying, generating, and qualifying net new opportunities. You’ll be an integral part of our go-to-market team as we scale up our outbound motion. We promote from within and this role is seen as a ‘bench’ for our future AE hires. This is a hybrid role that will spend a few days a week in our Austin office. Responsibilities Drive top of funnel for our Commercial Account Executive team by identifying and creating net new pipeline Qualify prospects to help accelerate deal cycles&nbsp; Become an Coefficient expert and deeply understand our core personas, their pain points, and our value propositions&nbsp; Create and execute campaigns across email, LinkedIn, phone, and other channels by creating thoughtful messaging that articulates the value our product provides Grow our GTM team by constantly innovating and trying out new tactics Qualifications &gt;6 months prior experience in a business development role in B2B SAAS Comfort with ambiguity. You’re an independent thinker who asks for help when needed, but is comfortable charting a path forward in an uncertain environment Desire to grow, learn, and develop your career in B2B sales. High conviction that tech sales is your target path, and strong drive to achieve your goals High professionalism and attention to detail. You hold yourself and your work to an extremely high standard

Commercial Sales Development Representative

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are hiring our founding Sales Development Representatives. This role is responsible for identifying, generating, and qualifying net new opportunities. You’ll be an integral part of our go-to-market team as we scale up our outbound motion. We promote from within and this role is seen as a ‘bench’ for our future AE hires. This is a hybrid role that will spend a few days a week in our Austin office. Responsibilities Drive top of funnel for our Enterprise Account Executive team by identifying and creating net new pipeline Qualify prospects to help accelerate deal cycles&nbsp; Become an Coefficient expert and deeply understand our core personas, their pain points, and our value propositions&nbsp; Create and execute campaigns across email, LinkedIn, phone, and other channels by creating thoughtful messaging that articulates the value our product provides Grow our GTM team by constantly innovating and trying out new tactics Qualifications &gt;1 year prior experience in a business development role in B2B SAAS Comfort with ambiguity. You’re an independent thinker who asks for help when needed, but is comfortable charting a path forward in an uncertain environment Desire to grow, learn, and develop your career in B2B sales. High conviction that tech sales is your target path, and strong drive to achieve your goals High professionalism and attention to detail. You hold yourself and your work to an extremely high standard

Enterprise Sales Development Representative

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are looking for a self-starting, full-cycle AE who can help take our customers to the next level. Our sales motion is a mix of velocity deals plus longer sales-led cycles. This role needs someone who can develop a strong understanding of business needs and guide customers to a solution.&nbsp;This is a hybrid role that is 3 days/week in our Austin office. Responsibilities Full sales cycle ownership from lead to customer Prospect into a target account list to generate net new sales opportunities Help educate Coefficient users throughout their customer lifecycle Use product metrics to identify how to make customers successful Deliver feedback from customers on how to drive the product roadmap Work closely with customers to ensure successful early adoption of our product Develop a strong understanding of the product, technology ecosystem and use cases Qualifications You have 1-2 years of professional experience, ideally in a customer-facing role Highly proficient with spreadsheets and a strong desire to get your hands dirty on customer calls You are a world-class communicator across all mediums You have excellent organization skills and can effectively prioritize your work in a fast-paced environment You are analytically minded and love solving ambiguous problems You're self-motivated, hungry to learn and work both fast and smart You're passionate about using every touchpoint with a user to turn them into champions You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time Our Benefits: • Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan • Remote Work We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Growth Account Executive

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that's connected, automated and performant in the most familiar and flexible analytics product - their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are looking for a&nbsp;QA Automation Engineer to help us shape and deliver our vision. You will work alongside our product and engineering teams to maintain product quality and automate our testing procedures. You may be a good fit if: Responsibilities Constantly working with engineering and product teams to understand the product changes. Identifying weaknesses and target areas of entire application. Sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas. Writing automation scripts and implementing end to end testing automations. Identifying quality issues and creating test reports. Collaborating with the engineering and product teams to solve application faults. Requirements 4+ years of experience in product management (similar experience like consulting or project management also considered) Bachelor's degree in computer science or engineering Strong understanding of APIs and current software architecture Strong understanding of software development processes and methodologies Excellent communication and leadership skills Proven ability to manage multiple projects simultaneously Experience in a startup environment a plus This is a hybrid in-office role in either Hyderabad or Bangalore.&nbsp; We are looking for this person to be in-office three days a week with our team.&nbsp;&nbsp;

QA Automation Engineer

This is a hybrid in-person role based in Austin. Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious, and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are looking for our founding Revenue Operations teammate. This role is the first of its kind at Coefficient. As the first teammate in the role, you’ll be expected to own our tool stack and generally handle all aspects of operations for our growing Sales, Support, Success, and Marketing teams. The right candidate does not shy away from a challenge, is a natural self-starter, and produces work at an exceptionally high bar. This role will be a close partner to our COO and sales &amp; marketing leadership. We have a hybrid work setup, and this role will be in the Austin office 3 days per week. &nbsp; Responsibilities Partner with leadership on our sales teams and be the point person for all topics related to reporting, process optimization, systems, and execution. Support our individual sales team members and proactively anticipate their needs, allowing us to consistently hit our attainment targets. Own all weekly forecasting and metrics review meetings. Own and optimize all of our customer-facing team tools. We run on Hubspot, Apollo, Zendesk, and Grain. Constantly seek to improve our operational effectiveness, consistently driving improvements for our sales team and senior stakeholders. Own all ‘always-on’ sales team operational functions, including setting quotas, building territories, and more. Become an expert in RevOps and have a strong view on how we can construct our motions now to support enduring growth into the future. “Peek around corners” to anticipate upcoming issues and proactively surface them to avoid disruptions. Be a jack or jill of all trades - no task is too large or too small for you. &nbsp; Qualifications 4+ years of experience in Revenue Operations or Sales Operations Experience supporting sales teams in a hypergrowth SAAS sales motion Experience with financial modeling and SAAS revenue reporting Track record producing world-class results for a dynamic and fast-paced growing sales team Experienced with product-led businesses a plus SQL knowledge a strong plus Our Benefits: • Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan • Remote Work We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Revenue Operations

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Job Description We are looking for a self-starting, full-cycle AE who can help take our customers to the next level. Our sales motion is a mix of velocity deals plus longer enterprise cycles, and the right candidate should be firmly rooted in high-volume / high-velocity deals. A successful candidate will have experience prospecting into an existing book of business across varying levels of intent. This role needs someone who can develop a strong understanding of business needs and guide customers to a solution. This is a hybrid role that will spend a few days a week in one of our Austin or San Francisco offices. Responsibilities Full sales cycle ownership from lead to customer Help educate Coefficient users throughout their customer lifecycle Use product metrics to identify how to make customers successful Deliver feedback from customers on how to drive the product roadmap Work closely with customers to ensure successful early adoption of our product Develop a strong understanding of the product, technology ecosystem and use cases Qualifications 3+ years of demonstrated successful SaaS experience Experience managing a velocity sales motion with 30+ open opportunities Demonstrated history of hustle and drive to hit activity and revenue targets Experience prospecting, doing customer discovery, qualifying, and closing Must be a self-starter who can work independently or in a team environment Customer-centric mentality with the ability to adapt to customer needs Strong experience working with spreadsheets a plus Ability to manage multiple tasks and be highly organized Must have strong written and verbal communication skills and be able to clearly and effectively articulate Coefficient’s value Nice to have: Experience selling to RevOps, MarTech, or Data personas Nice to have: Experience working with monthly revenue quotas Bottom line This is a unique opportunity to join an early but well-funded startup, and to shape the future of both our product and company. We are creating a new breed of data software that will make business teams orders of magnitude more productive when working with data. &nbsp; Our Benefits: • Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan • Remote Work We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Senior Account Executive

Who We Are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What We Do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that's connected, automated and performant in the most familiar and flexible analytics product - their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. Your Role We are looking for a Senior Software Engineer&nbsp;to help us shape and deliver our vision. You will work alongside the founders to define product, design core backend architecture, and develop resilient, scalable systems from the ground up. You may be a good fit if: You have 7+ years of experience designing and building complex backend systems You have extensive Python experience You relish the challenge of designing high-throughput data pipelines to support interactive, real-time use cases You have production experience with data stores such as PostgreSQL, Redis and Cassandra You have experience deploying apps and services to a production cloud environment You are thoughtful about software development best practices and care deeply about code quality, clean abstractions and interfaces, and processes (automated and otherwise) that enable an engineering team to ship quickly without breaking things You have excellent communication skills, both written and verbal. Since we are a remote team, good documentation and written record are critical. You are self-motivated, can deliver complex features with little direction, and thrive in an environment where a lot of responsibility rests with you You are passionate about joining as a founding engineer and building a company Bonus: You have worked at a startup and have managed engineering teams that ship product at startup pace This is a hybrid in-office role in San Mateo, CA. We are looking for this person to be in-office 2-3 days a week with our team.&nbsp;&nbsp; Bottom Line This is a unique opportunity to join the early engineering team of a funded startup, and to shape the future of both our product and company. We are creating a new breed of data software that will make business teams orders of magnitude more productive when working with data. Our Benefits • Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan Coefficient takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, and interview performance. For candidates located in the San Francisco Bay Area, the salary range will be $150,000-250,000. For candidates outside of the Bay Area, the salary range will be determined by location and adjusted for cost of labor. If you have questions on this, please contact our recruiting team for more information. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Senior Software Engineer

Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates. What we do Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement. Using Coefficient, business teams can be more effective with company data that’s connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth. About the job At Coefficient, we believe that providing the highest quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions from our valued users. This individual is always looking for unique and creative ways to help others, tackle problems, and improve future experiences. Due to the fast-paced and evolving business needs, Support Specialists need to be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives. &nbsp; Responsibilities Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging. Investigate and fulfill all tier 1 &amp; 2 support requests while communicating directly with users and internal stakeholders. This includes collaborating across teams to escalate issues as necessary. Navigate ambiguity in one-off issues to deliver exceptional outcomes. Diagnose problems and propose possible solutions for the short- and long-term. Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends. Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations. &nbsp; Basic Qualifications Minimum 4+ years of SaaS customer support experience. Must have an intermediate/advanced level knowledge of Google Sheets or Excel. Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways. Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods. Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another. Strategic problem solving - You can leverage multiple resources to inform and support critical decisions. Excellent organization - You effectively prioritize work to target the highest-impact issues first. Optimism - You are motivated by a challenge, and you approach problems with a positive attitude. Ability to remain calm under pressure -- You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations. Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback. Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus! Preferred Qualifications Bachelor's Degree in Business, Communications, English, or Journalism. Support experiences in a high-volume environment, such as service industries, retail, or hospitality. The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager&nbsp;

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