Arbor Realty Trust is a real estate investment trust that specializes in providing debt and equity capital to multifamily and commercial real estate owners and developers across the United States. With a focus on delivering innovative and flexible financing solutions, Arbor has established itself as a leading player in the real estate finance industry since its inception in 2003. The company's commitment to excellence and customer service has enabled it to build a strong reputation and become a trusted partner for clients seeking tailored financing options to support their real estate projects.

<h3>About Arbor</h3>Arbor helps renters, homeowners, and small businesses pay less for electricity. Behind the scenes, Arbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste.Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We’ve raised over $20 million from leading investors and have saved over $7.5 million for tens of thousands of homes and businesses.<h3>The Opportunity</h3>We’re looking for an Operations Analyst to make Arbor’s supplier operations boringly reliable at scale, and increasingly automated over time.This is a hands-on, high-ownership role at the intersection of Arbor’s Supplier Platform, Customer Operations, and Product. You’ll own critical operational queues and exceptions across utility account readiness, brokerage, enrollment, and contract synchronization, while turning real-world failure modes into clear signals for product, automation, and system design.This role is central to Arbor’s strategy as we scale: operational determinism, high-quality data, and AI-native workflows become compounding advantages.<h3>What You’ll Do</h3>Own end-to-end supply and brokerage operations<ul style="min-height:1.5em"><li>Manage the operational funnel from utility account creation through broker-ready and brokered status</li><li>Validate utility account setup, historical usage acquisition, and supplier readiness</li><li>Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage</li><li>Identify root causes of non-brokerage and partner cross-functionally to eliminate them</li><li>Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization</li></ul>Run supplier-side operations and exceptions<ul style="min-height:1.5em"><li>Monitor enrollment success rates and investigate failures</li><li>Track and resolve cancellations, including process-attributable cancels</li><li>Serve as the first line of defense for supplier data integrity issues</li><li>Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows</li></ul>Own contract synchronization health<ul style="min-height:1.5em"><li>Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas</li><li>Monitor sync health, backlog, and SLA adherence</li><li>Investigate failures across systems and identify patterns, regressions, and upstream data issues</li><li>Drive progress toward ≥99% of active contracts synced accurately and on time</li></ul>Build the ops → product → automation feedback loop<ul style="min-height:1.5em"><li>Identify recurring failure modes, manual work, and operational pain points</li><li>Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes</li><li>Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact</li><li>Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort</li><li>Help move work from humans → systems → automation, quarter by quarter</li></ul><h3>What You Bring</h3><ul style="min-height:1.5em"><li>Strong analytical instincts and comfort working with messy, real-world operational data</li><li>An operator’s mindset: biased toward root cause analysis and systemic, durable fixes</li><li>High attention to detail without losing sight of business impact and customer outcomes</li><li>Comfort owning queues, ambiguity, and unresolved problems end to end</li><li>Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners</li><li>AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth</li><li>Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves</li><li>Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong.</li></ul><h3>Compensation &amp; Work Setup</h3><ul style="min-height:1.5em"><li>Competitive salary + meaningful equity + benefits</li><li>Remote-friendly with close collaboration across Supply Platform, Product, and Customer Ops</li></ul>

Operations Analyst, Supply Platform

<h3>About Arbor</h3>Arbor helps renters, homeowners, and small businesses pay less for electricity. Behind the scenes, Arbor is building an intelligent electricity platform to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly models, overpaying by billions. Our AI-powered platform aggregates users to unlock better pricing, automatically switches between the best rates, and optimizes usage to align with prices in real-time—delivering the same advantages that were previously exclusive to Fortune 500 companies. We've raised over $20 million from leading investors and have saved millions for our users.<h3>The Opportunity</h3>We’re looking for a Brand Lead to own Arbor’s content strategy and execution—building a high-quality, repeatable content engine that strengthens our brand, earns trust, and drives growth.Energy is a high-skepticism category. The best content doesn’t just perform on a channel—it reduces friction across the entire funnel by making Arbor feel credible, clear, and aligned with the customer. In this role, you’ll create content that shows up where people make decisions: search, social, press, partnerships, lifecycle, and the website.<h3>What you’ll do</h3><ul style="min-height:1.5em"><li>Own Arbor’s brand marketing strategy, roadmap, and editorial calendar across key surfaces (web, SEO/GEO, comms lifecycle, social, and partnerships).</li><li>Create and ship high-quality content that builds trust and understanding—explaining complex topics simply and credibly.</li><li>Spearhead integrating our brand narrative and content into our customer lifecycle.</li><li>Develop proof-driven storytelling: customer outcomes, case studies, testimonials, before/after narratives, and clear explanations of what Arbor does and doesn’t do.</li><li>Build and scale data-informed content (e.g., market insights, trends, explainers) that can be repurposed into PR hooks, social content, performance creative, and lifecycle assets.</li><li>Work cross-functionally to ensure design and content are accurate, on brand, compliant, and grounded in real customer needs.</li><li>Use AI to execute on ambitious content initiatives.</li><li>Establish a scalable production system (templates, briefs, QA standards, distribution workflows, freelancers as needed).</li><li>Measure content performance and continuously improve: traffic quality, conversion lift, engagement, distribution efficiency, and content reuse.</li></ul><h3>What you bring</h3><ul style="min-height:1.5em"><li>5-7+ years of experience in brand and content marketing, editorial, and brand storytelling (B2C experience strongly preferred; marketplace/fintech a plus).</li><li>Excellent writing and editing skills with strong taste for clarity, credibility, and customer empathy.</li><li>Proven ability to translate complex topics into content that drives business outcomes (not just impressions).</li><li>Comfort working with data: partnering with analysts, turning insights into narratives, and backing claims with evidence.</li><li>Strong operational instincts: you can run a content engine—briefs, timelines, stakeholders, QA, and consistent output.</li><li>Track record leveraging AI to develop and accelerate content production.</li><li>High ownership and bias to ship: you thrive in fast-moving environments where you define problems and create structure.</li><li>Experience with Figma, Adobe or other design tools.</li></ul><h3>Great to have</h3><ul style="min-height:1.5em"><li>PR experience (press-ready narratives, data drops, media briefs).</li><li>SEO fundamentals (search intent, content architecture, on-page best practices; schema familiarity a plus).</li><li>Experience creating content that repurposes well into paid creative and lifecycle journeys.</li><li>Experience with Webflow or other similar CMSs.</li></ul><h3>Compensation &amp; work setup</h3><ul style="min-height:1.5em"><li>Competitive salary + meaningful equity + benefits</li><li>Remote with occasional in-person collaboration as needed</li></ul>Arbor is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive team. If you need accommodations during the hiring process, let us know.

Brand Lead

About ArborArbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste. Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real-time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We've raised over $20 million from leading investors and have saved over $12 million for more than 100,000 homes and businesses.The Opportunity We're looking for a Data / Analytics Engineer to own the data infrastructure that powers Arbor's intelligence layer. You'll be the connective tissue between our production systems and the insights that drive pricing decisions, marketplace performance, and customer outcomes. Our data stack is modern, consolidated, and still maturing — which means you'll have real ownership over how it evolves, not just tickets to close.This is a high-impact, high-ownership role on a lean team. We move fast, and we expect you to bring the same AI-first development mindset we apply across the entire engineering organization.What You'll DoBuild and maintain our data pipeline infrastructure, spanning ingestion through Fivetran and custom pipelines from our GCP production systems into Snowflake. You'll own our dbt transformation layer end-to-end — modeling energy market data, customer lifecycle events, marketplace results, and utility rate feeds into clean, reliable, and well-documented data assets.You'll partner closely with engineering, operations, and leadership to deliver analytics that directly inform business decisions — rate monitoring, supplier pricing trends, customer switching patterns, and marketplace performance. You'll work in Hex to build and maintain dashboards that surface actionable intelligence for non-technical stakeholders, and you'll help define data contracts and schema standards that make our Snowflake environment trustworthy as we scale.You'll also play a meaningful role in shaping how we use AI in our data workflows — whether that's automating data quality monitoring, accelerating development with AI-assisted SQL and Python, or surfacing anomalies in complex regulatory data feeds.What You Bring3–6+ years of experience in a data engineering or analytics engineering role, ideally at a high-growth startup or in a domain involving complex, real-time data (energy, fintech, marketplace, or similar).Strong dbt fundamentals — you know how to design models that are maintainable, not just functional. You think about testing, documentation, and downstream consumers as part of the job, not afterthoughts. Solid SQL is a given; Python for pipeline development or data quality tooling is a plus.Hands-on experience with Snowflake, including schema design, query performance, and understanding the cost/performance tradeoffs of how data is structured and accessed. Comfort with GCP data services (BigQuery, Cloud Storage, Pub/Sub) is a plus given our infrastructure footprint.Experience building dashboards for business stakeholders in tools like Hex, Looker, or similar. You know the difference between a dashboard that gets used and one that doesn't.Energy markets or regulated industry experience is not required, but genuine curiosity about how electricity pricing, competitive markets, and the grid work will make this role more interesting to you.An AI-native approach to your own productivity — you're actively using AI tools to accelerate development and aren't waiting for someone to tell you to start.Compensation &amp; Work Setup Competitive salary + meaningful equity + benefits. We're flexible on location but value regular in-person collaboration with the team.

Data Engineering

About ArborArbor helps renters, homeowners, and small businesses pay less for electricity. Behind the scenes, Arbor is building an intelligent electricity platform to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly models, overpaying by billions. Our AI-powered platform aggregates users to unlock better pricing, automatically switches between the best rates, and optimizes usage to align with prices in real-time—delivering the same advantages that were previously exclusive to Fortune 500 companies. We’ve raised over $20 million from leading investors and have saved millions for our users.The OpportunityWe’re looking for a Sales Development Representative to help build and scale Arbor’s commercial sales engine. This isn’t a typical SDR seat—you’ll be the tip of the spear for a go-to-market strategy targeting small-to-medium commercial energy accounts, helping shape the playbooks, scripts, and processes that will define how the company scales.Commercial energy is a trust-driven sale. The best SDRs don’t just dial—they build credibility quickly, understand the prospect’s business, and make switching feel simple. In this role, you’ll run cold outbound into top-tier small to mid-size commercial targets, manage and develop existing accounts, handle inbound calls from marketing campaigns, and execute churn recovery motions. Your performance data will directly inform whether Arbor scales internally, through outsourced partners, or a hybrid model.What you’ll do• Execute structured multi-touch outbound sequences (email, phone, LinkedIn, direct mail) targeting commercial prospects in verticals like franchises, property management, small industrial, retail, biotech, and tech offices• Prospect into target accounts using enriched lead lists from <a target="_blank" rel="noopener noreferrer nofollow" href="http://Clay.com">Clay.com</a>, ZoomInfo, and supplemental data sources• Qualify interest, confirm decision-makers, and book close calls with the appropriate Arbor team member• Manage and develop existing commercial accounts—resolving revenue blockers, upselling into longer-term plans, and running proactive renewal outreach• Handle all inbound commercial calls generated by direct mail, paid, and affiliate campaigns via Zendesk with a scripted, consultative pitch• Maintain inbound SLA: all calls answered within defined queue time; missed calls returned within 2 business hours• Run targeted winback campaigns to high-value churned accounts and proactive outreach to accounts within 60–90 days of renewal• Contribute to A/B testing of scripts, subject lines, and offer structures during the ramp phase• Benchmark internal SDR performance against outsourced partner metrics to inform scale decisionsWhat you bring• 1-3+ years of experience in outbound B2B sales development, telesales, or inside sales (energy, utilities, or SaaS preferred)• Proven track record of meeting or exceeding call volume and pipeline generation targets• Experience with CRM platforms (HubSpot preferred) and telephony tools (Zendesk or similar)• Comfort with high-volume outbound calling (100–150 dials/day) and multi-touch prospecting sequences• Strong verbal communication skills with the ability to pitch consultatively to commercial decision-makers• Self-starter mentality—you thrive in ambiguity and enjoy building processes from scratch• High ownership and bias to ship: you define problems and create structure in fast-moving environmentsGreat to have• Experience in deregulated energy markets, retail energy, insurance, or utility sales• Familiarity with AI-powered sales tools (<a target="_blank" rel="noopener noreferrer nofollow" href="http://Clay.com">Clay.com</a>, ZoomInfo, or similar enrichment and sequencing platforms)• Background in both hunter (new business) and farmer (account management) sales motions• Experience with direct mail follow-up, appointment setting, and field sales coordination• Understanding of commercial rate structures, energy procurement, and SMB buying cyclesCompensation &amp; work setup• Competitive salary + meaningful equity + benefits• Remote with occasional in-person collaboration as neededArbor is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive team. If you need accommodations during the hiring process, let us know.

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