Candidate Portal Status Missing Fixes for Greenhouse Workday More

You submitted the application, got the confirmation email, maybe even completed an assessment. Then you log into the candidate portal and… nothing. No status. No “Under review.” Sometimes you can’t even find the job you just applied to. And the most stressful version, you’re expecting an offer letter but your candidate home is blank.

This guide gives you a cross-ATS decision tree you can follow when your application status isn’t showing or your offer letter isn’t visible in candidate portals for Greenhouse/MyGreenhouse, Workday, SuccessFactors, and Workable. It’s written for real humans, not ATS admins.

Before we start: candidate portals are not always a perfect “source of truth.” Many companies use integrations (SSO, background check vendors, e-sign tools) and internal recruiter workflows that don’t sync cleanly to what you see.

If you want a second set of eyes while you wait, you can keep your job search organized and build a stronger application package in parallel with ReferMe’s tools and marketplace.

The universal decision tree for missing status or offer letters

When the portal looks wrong, don’t guess. Run the same checks every time. Most issues fall into a small set of root causes: you’re in the wrong account, you’re in the wrong portal, you’re looking at a different job record, or the employer hasn’t pushed updates to the candidate-facing view.

Step 1: Confirm you’re in the right “identity”

Symptom: Portal shows zero applications, or shows old ones only.

Most common causes:

• You applied with a different email (work vs personal, Gmail vs Google Workspace alias).

• You used “Sign in with Google/LinkedIn” once, then tried password login later.

• The ATS created a new profile after a second application.

Do this now (5 minutes):

1. Search your inbox for the application confirmation. Find the exact email used.

2. Try logging in with that email, including any alias variants.

3. If there’s an SSO option (Google, Microsoft, LinkedIn), use the same method you used originally.

4. Check for multiple accounts by searching your inbox for “verify,” “candidate profile,” “reset password,” and the company name.

Concrete example:

• You applied on your phone using “Sign in with Google” (which used first.last@gmail.com). Later you tried logging in on a laptop with firstlast@gmail.com and a password. Those can be treated as different identities depending on the ATS.

Takeaway: If the portal is empty, the first thing to suspect is account mismatch, not rejection.

Step 2: Confirm you’re in the correct portal instance

Symptom: You can log in, but the portal is missing the job, missing documents, or doesn’t look like the link you used.

Most common causes:

• Large employers sometimes have multiple Workday tenants or separate brands with different candidate sites.

• Some companies use regional portals (EU vs US) or a distinct portal per subsidiary.

Do this now:

1. Go back to the original confirmation email and use the portal link inside it.

2. Compare the URL domain carefully. Small differences matter.

3. If you applied through a recruiter or referral, ask them to confirm the exact job requisition link.

Takeaway: The “right ATS” is not enough. You need the right portal instance.

Step 3: Determine which “missing thing” you’re dealing with

Pick one path:

1. Application not visible at all

• Often identity mismatch, wrong portal, or duplicate profile.

1. Application visible but status not updating

• Often employer workflow settings, stage visibility limitations, or delayed sync.

1. Offer letter not visible

• Often the offer is handled in a separate e-sign tool, attached to a different record, or gated behind a task you haven’t completed.

Takeaway: “Portal problem” is vague. Your fix depends on whether it’s missing record, missing status, or missing offer.

Step 4: Collect proof before you contact anyone

When you reach out, you’ll get faster help if you include specifics.

Create a quick evidence pack:

• Screenshot of the portal page (no sensitive ID numbers).

• The confirmation email showing job title and date/time.

• Any error messages.

• The email you applied with.

Template message you can paste to recruiting:

Hi [Name], I’m having trouble seeing my application status in the candidate portal. I applied for [Job Title] using [email], and I received the confirmation email on [date]. When I log in via the link in the confirmation email, I don’t see the application (or I can see it, but the status/offered document isn’t visible). Could you confirm whether my application is in the system and whether there are any pending candidate tasks on my end?

Takeaway: You’ll sound calm, organized, and easy to help.

Greenhouse and MyGreenhouse status not showing

Greenhouse shows up in two different ways for candidates:

• Greenhouse (candidate experience via application pages)

• MyGreenhouse (candidate portal login experience, when enabled)

Not every company enables MyGreenhouse, and not every stage is visible to candidates. That alone explains a lot of “why can’t I see my application status” complaints.

Scenario A: “MyGreenhouse application status not showing” or portal is empty

Likely causes:

• You never created a MyGreenhouse portal account. Some employers only send confirmation emails and do not provide portal access.

• You created an account with a different email than the one used to apply.

• Duplicate candidate profiles exist, especially if you applied more than once.

Step-by-step fix:

1. Find the confirmation email from the employer. If it contains a “manage your application” or “candidate portal” link, use that.

2. If you can reach a login page but see no applications:

   • Try password reset for each email you might have used.

   • Try the same SSO method you used during application.

3. If you applied multiple times, check whether one application shows and another doesn’t. That’s a clue you have duplicate profiles.

4. If none of the above works, contact recruiting with your evidence pack and ask them to merge profiles.

Real-world case study: A candidate applied to two roles at the same company two weeks apart. The first was via a referral link using their personal email. The second was from a job board autofill using a school email. MyGreenhouse showed only one role. Recruiting merged the profiles and both applications appeared.

Takeaway: Empty MyGreenhouse almost always means email mismatch or duplicate profiles, not that your application vanished.

Scenario B: “Greenhouse candidate portal cannot see application status”

Likely causes:

• The employer hides stage names from candidates.

• Your application is in a stage that is not configured for candidate visibility.

• The recruiter moved you backward or sideways in the pipeline (common when teams reorganize interview loops).

What you can do:

• Don’t obsess over the exact status label. Greenhouse pipelines are internal tools first.

• Look for actionable tasks instead:

  • requests for availability

  • links to assessments

  • scheduling invites

  • requests for updated resume or work authorization details

Practical check: Search your inbox for:

• “Greenhouse”

• the company name

• “interview”

• “availability”

• “assessment”

Sometimes the next step is sitting in email, not in the portal.

Takeaway: If Greenhouse doesn’t show a status, your inbox often contains the real next step.

Scenario C: Offer letter not visible in Greenhouse context

Greenhouse is frequently paired with an offer management tool or e-sign workflow. Even when Greenhouse supports offers internally, the candidate may receive:

• an email with a link to a separate document tool

• a portal task that appears only after a recruiter triggers it

Do this:

1. Search your inbox for “offer,” “document,” “signature,” and the company name.

2. Check spam and “Promotions” tabs.

3. If you see an offer email but the link errors out, forward it to recruiting and ask for a refreshed link.

Takeaway: Missing offer letters are often delivery and link issues, not missing decisions.

Workday candidate home missing status or offer letter

Workday can be especially confusing because many companies brand it differently, and the candidate experience depends on how the employer configured their tenant.

Scenario A: You applied, but your Workday Candidate Home is missing

Likely causes:

• You created multiple Workday accounts for the same employer.

• You applied in a different Workday site (subsidiary, region, campus vs experienced).

• You used an external apply flow that never completed account creation.

Step-by-step fix:

1. Use the confirmation email link. That link often points to the exact tenant.

2. Try “Forgot Password” with every email you might have used.

3. If you see “account already exists” but can’t reset, you likely have an old account with a different login method.

4. Contact recruiting and ask which email is on file for your candidate profile.

If you want a deeper Workday-only breakdown, this related guide can help: Workday Application Submitted But Missing Your Candidate Home

Takeaway: Workday issues are frequently tenant mismatch plus duplicate accounts.

Scenario B: Workday status isn’t changing, or it says inactive/not selected

Workday status text is not standardized across companies. Some organizations only show broad buckets, and some automatically mark roles “inactive” once a requisition is filled, even if your application is still being reviewed.

What to do:

• Look for any open tasks in your candidate home (questionnaires, self-ID forms, consent forms). These can block progression.

• If the role shows as closed but you’re still interviewing, assume internal workflow is ahead of candidate view.

• If you see “inactive” right after applying, double-check if you submitted all required steps.

For a focused explanation of confusing Workday statuses, this post is relevant: Workday Application Status Inactive or Not Selected Explained

Takeaway: Workday status labels can be misleading. Your action items matter more than the label.

Scenario C: “Workday offer letter not showing in candidate home”

Likely causes:

• The offer is generated, but the candidate task to view/sign hasn’t been assigned.

• The offer is routed through a separate e-sign tool.

• You have multiple candidate profiles and the offer is attached to the other one.

Step-by-step fix:

1. In candidate home, look for a “Tasks” or “Inbox” area. Some tenants put offer actions there.

2. Search your email for “offer,” “letter,” “attached,” “PDF,” and the employer name.

3. If you suspect duplicate accounts, tell recruiting: “I may have multiple candidate profiles. Can you confirm which profile the offer is tied to?”

Takeaway: Missing offers in Workday usually means a task hasn’t been triggered or the offer is tied to a different profile.

SuccessFactors and Workable fixes and what to do next

SuccessFactors and Workable create two very different kinds of confusion.

• SuccessFactors: account and password reset problems are common, and portals can be rigid.

• Workable: email verification, thread-based communication, and job-specific links can trip people up.

SuccessFactors: “Account already exists” but no reset email arrives

Symptom: You try to sign up or log in, it says your account exists, but password reset never shows up.

Likely causes:

• The reset email is blocked, filtered, or sent to an old email.

• The employer uses SSO and does not allow local password reset.

• You previously applied and created an account with a different email.

Step-by-step fix (in order):

1. Check spam, junk, and focused inbox filters. Also search for the employer name, not just “reset.”

2. Wait a reasonable amount of time and try again once. Multiple resets in a row can throttle emails.

3. Try logging in using any SSO option shown (Google, Microsoft, LinkedIn).

4. If you still can’t get in, contact the employer’s recruiting support with:

   • your name

   • emails you may have used

   • the job title

   • a screenshot of the “account already exists” message

5. Ask if they can update your email or send a manual reset.

Real-world scenario: A candidate used a university email years ago. The school disabled the mailbox after graduation. SuccessFactors kept that email as the login, so password resets went into a void. Recruiting updated the email on file and the candidate regained access.

Takeaway: SuccessFactors login problems are often email ownership problems, not user error.

SuccessFactors: application status missing or stuck

SuccessFactors candidate-facing statuses can be limited. Some companies only show “In progress” until a final disposition.

What you can do:

• Confirm your application is complete (all required forms submitted).

• Save a PDF of the final submission page if available.

• If you’re mid-process, rely on email scheduling threads more than the portal.

Takeaway: With SuccessFactors, focus on “did I submit everything” rather than “why is the stage not changing.”

Workable: “Verify your application” email issues

Symptom: You applied, then Workable asks you to verify, but the email never arrives or the link is expired.

Likely causes:

• The verification email went to spam or was blocked.

• You typed your email wrong in the application.

• The link expired after multiple attempts.

Step-by-step fix:

1. Search spam and promotions for Workable-related emails.

2. If you suspect a typo, reapply carefully (only if the employer allows it) or contact the recruiter with the correct email.

3. Ask for a new verification link if the old one errors.

Takeaway: Workable verification is a gate. If you can’t verify, the employer may not see your application as complete.

What to do while you wait (so you don’t feel stuck)

Portal uncertainty is stressful because it’s ambiguous. The best antidote is to take actions that increase your odds, regardless of what the status says.

Action plan you can finish in one sitting:

• Write down the job title, req link, and the exact email you used

• Save your evidence pack (screenshots plus confirmation email)

• Send the short recruiting note (polite, specific)

• Keep applying to 3 to 5 similar roles so one portal glitch doesn’t stall your momentum

If your goal is to increase interviews, not just refresh portals, referrals can help you bypass some of the black-box feeling of ATS updates. ReferMe is built for that, you can:

• Find roles and keep your search organized with the ReferMe job board.

• Request referrals from employees at target companies through the referral marketplace.

• Strengthen your materials with AI resume tailoring.

Takeaway: Your best move is to follow up once, then invest your energy in stronger applications and parallel opportunities.

A calm closing rule

A missing status is not a verdict. It’s usually one of these:

• you’re not logged into the same identity you applied with

• you’re in the wrong portal instance

• the employer doesn’t expose that stage to candidates

• a verification or task is blocking the next step

Handle the checks, send a clean note, then keep your pipeline moving.

If you want to spend less time guessing and more time getting traction, start your next application and referral plan on ReferMe.